The 311 Contact Center provides a fast, simple and convenient way for you to get information on local government services.
By dialing 311 or 305-468-5900 you can get get one-on-one personal customer service in English, Spanish or Creole. You can call Monday through Friday from 7 a.m. - 7 p.m. and Saturday 8 a.m. - 5 p.m. Closed on Sunday & holidays. Individuals with a hearing or speech disability can contact us by calling Florida Relay at 711.
Report Problems Online
You can report neighborhood problems and code violations to the 311 Contact Center Online. Attach a photo of the problem, submit relevant details, and choose to either remain anonymous or provide your contact info for follow-up.
Join the conversation on Twitter. Tweet your issue to our team of problem solvers. We know how to find the answers!
Download Mobile App.
311 Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center on-the-go! The app. is available for download for both Apple and Droid devices.
We are available to answer your questions or take reports for you via email. Just provide us with the information and we will take it from there. We will give you the Service Request number or provide you the answers to your questions.
311 Service Centers
Our specialists are available for walk-in services at 311 Service Centers located in north, south and west Miami-Dade.