CMSWire - Upcoming Events https://www.cmswire.com/ A constantly updated list of industry events. Copyright Simpler Media Group, Inc. All rights reserved. en Tue, 16 Jun 2026 13:11:52 -0500 Tue, 16 Jun 2026 13:11:52 -0500 Simpler Media Group Publishing Platform 2.1 editors@cmswire.com (Editor) http://blogs.law.harvard.edu/tech/rss 30 customer experience marketing endless customers live ai Endless Customers Live Hartford 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 5, 2026</li> <li><strong>Ends:</strong> October 7, 2026</li> <li><strong>Location:</strong> Hartford, Conn.</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/endless-customers-live-hartford-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Endless Customers Live brings business leaders and sales teams to Hartford for training on buyer attraction, sales and AI strategies.</em></p> <p>Endless Customers Live 2026 runs Oct. 5-7 at the <a rel="noopener" href="https://www.marriott.com/en-us/hotels/bdldt-hartford-marriott-downtown/overview/?utm_source=cmswire.com" target="_blank" title="Hartford Marriott Downtown">Hartford Marriott Downtown</a>. The event gathers business leaders, sales professionals and marketers for expert-led training and inspiration sessions focused on marketing, sales and AI strategies.</p> <p>According to the organizers, the event centers on a framework designed to help companies attract better-qualified buyers, shorten sales cycles and drive growth. Attendees receive a workbook with activities to complete during the sessions and, per the organizers, leave with priorities and a practical roadmap for implementing the Endless Customers model. The framework draws on principles similar to those shaping broader <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a> around buyer trust and content-led growth.</p> <h2>Endless Customers Live 2026 Focus Areas</h2> <ul> <li>Attracting better buyers through proven frameworks</li> <li>Shortening sales cycles with effective strategies</li> <li>Driving sustainable growth through trust and transparency</li> <li>Leveraging AI tools for marketing and sales</li> <li>Building customer trust through honest, visual content</li> </ul> <h2>Who Should Attend Endless Customers Live 2026</h2> <p>The event is designed for professionals involved in driving revenue and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and customer acquisition, including:</p> <ul> <li><strong>Business leaders</strong> responsible for growth strategy</li> <li><strong>Sales professionals</strong> looking to shorten sales cycles</li> <li><strong>Marketers</strong> focused on buyer attraction and content strategy</li> <li><strong>Marketing and sales teams</strong> seeking alignment on a shared framework</li> </ul> <h2>Endless Customers Live 2026 Sponsors</h2> <p>Notable past and/or present sponsors include:</p> <ul> <li><strong>HubSpot</strong> — <a rel="noopener" href="https://www.hubspot.com/?utm_source=cmswire.com" target="_blank">hubspot.com</a></li> <li><strong>Salesmsg</strong> — <a rel="noopener" href="https://www.salesmsg.com/?utm_source=cmswire.com" target="_blank">salesmsg.com</a></li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 16 Jun 2026 13:11:52 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/endless-customers-live-hartford-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/endless-customers-live-hartford-2026/ customer experience cmswire webinar ringcentral ai ai in cx collaboration fragmentation customer communcation customer service vktr The Hidden Cost of Fragmented Customer Communication Event Details
  • Starts: June 25, 2026
  • Ends: June 25, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Tue, 09 Jun 2026 13:28:13 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-260625-ringcentral-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260625-ringcentral-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-260625-ringcentral-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260625-ringcentral-cw&utm_content=evt-cal/ customer experience nice ai customer experience ai in contact centers ai contact center NiCE World London 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> July 1, 2026</li> <li><strong>Ends:</strong> July 2, 2026</li> <li><strong>Location:</strong> Lonon</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/nice-world-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>NiCE World London convenes CX leaders and AI practitioners for two days of keynotes, labs and panels on customer experience innovation.</em></p> <p>NiCE World London 2026 runs July 1–2 at the&nbsp;<a rel="noopener" href="https://www.olympiagroup.com/?utm_source=cmswire.com" target="_blank" title="Kensington Olympia">Kensington Olympia</a>. The two-day conference brings together <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> (CX) leaders, AI practitioners and industry experts to examine AI-driven strategies and technologies shaping customer engagement.</p> <p>The program includes keynotes, breakout sessions, hands-on AI labs and industry panels. Topics span agentic AI, workforce automation and CX innovation. The event also features customer case studies from organizations such as DHL, Sky and NHS Professionals, according to the organizer.</p> <p>A live performance by British band Madness is scheduled as part of the event's entertainment programming.</p> <h2>NiCE World London 2026 Focus Areas</h2> <ul> <li><strong>Agentic AI and AI-powered customer experience</strong> — Exploring how autonomous AI agents reshape service delivery.</li> <li><strong>Human-AI collaboration in contact centers</strong> — Examining how agents and AI tools work together to handle customer interactions.</li> <li><strong>Workforce empowerment and operational efficiency</strong> — Strategies for augmenting employee capabilities and streamlining operations.</li> <li><strong>CX innovation and digital transformation</strong> — Approaches to modernizing customer engagement across channels.</li> <li><strong>AI-driven contact center automation</strong> — Applying AI to automate routine contact center workflows.</li> </ul> <h2>Who Should Attend NiCE World London 2026</h2> <p>The event targets professionals responsible for customer experience strategy, <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> operations and supporting technology infrastructure:</p> <ul> <li><strong>CX executives</strong> — Senior leaders overseeing customer experience strategy and transformation initiatives.</li> <li><strong>Contact center managers</strong> — Professionals managing day-to-day contact center operations and performance.</li> <li><strong>IT professionals</strong> — Technology leaders evaluating and implementing CX and AI platforms.</li> <li><strong>Workforce management planners</strong> — Specialists focused on scheduling, forecasting and operational efficiency.</li> </ul> <h2>NiCE World London 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://www.capgemini.com/gb-en/?utm_source=cmswire.com" target="_blank">Capgemini</a> (Platinum)</li> <li><a rel="noopener" href="https://www.concentrix.com/?utm_source=cmswire.com" target="_blank">Concentrix</a> (Gold)</li> <li><a rel="noopener" href="https://www.orange-business.com/?utm_source=cmswire.com" target="_blank">Orange Business</a> (Gold)</li> <li><a rel="noopener" href="https://www.deloitte.com/?utm_source=cmswire.com" target="_blank">Deloitte</a> (AI Village)</li> <li><a rel="noopener" href="https://www.accenture.com/?utm_source=cmswire.com" target="_blank">Accenture</a> (Green Village)</li> </ul> <h2>NiCE's Current Products &amp; Platforms</h2> <ul> <li><strong>NiCE CXone</strong> — An enterprise AI platform spanning self-service, <a rel="noopener" href="https://www.cmswire.com/contact-center/the-ultimate-guide-to-the-omnichannel-contact-center/" target="_blank" title="omnichannel contact center">omnichannel contact center</a> routing, workforce augmentation and interaction orchestration on a unified foundation.</li> <li><strong>NiCE AI Agents for Self-Service</strong> — AI-powered agents that provide customer support across voice and digital channels.</li> <li><strong>NiCE AI Agents for Proactive Engagement</strong> — AI-driven outbound engagement delivering personalized messages across digital and voice channels.</li> <li><strong>NiCE AI Agents for Sales and Marketing</strong> — Automates sales and marketing workflows for faster lead qualification and personalized outreach.</li> <li><strong>NiCE AI Agents for Process Automation</strong> — Reduces manual effort by automating internal business processes with AI.</li> <li><strong>NiCE Knowledge Management</strong> — A centralized, AI-powered knowledge base supporting self-service and agent productivity.</li> <li><strong>NiCE Omnichannel Routing</strong> — Routes customer interactions across voice, email, chat and social media channels.</li> <li><strong>NiCE Orchestration</strong> — Manages and connects customer interactions across touchpoints for continuity and personalization.</li> <li><strong>NiCE Workforce Management</strong> — Real-time monitoring, scheduling and performance tools for contact center teams.</li> <li><strong>NiCE Interaction Analytics</strong> — AI-powered insights into customer interactions to identify trends and inform CX improvements.</li> <li><strong>NiCE Quality Management</strong> — Automated call quality assessment and real-time feedback for consistent service standards.</li> <li><strong>NiCE Performance Management</strong> — Tools for evaluating agent performance, coaching and continuous improvement.</li> <li><strong>NiCE Recording Management</strong> — Secure, compliant recording storage with AI-powered analysis for quality assurance.</li> <li><strong>NiCE Feedback Management</strong> — Collects and analyzes customer feedback from multiple sources for actionable CX insights.</li> <li><strong>NiCE Copilot for Agents</strong> — <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> providing real-time assistance during live interactions to improve accuracy and efficiency.</li> <li><strong>NiCE Copilot for Supervisors</strong> — AI-driven insights and recommendations for team management and agent coaching.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Mon, 08 Jun 2026 13:27:01 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/nice-world-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/nice-world-london-2026/ digital marketing digital marketing world forum dmwf DMWF North America New York 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> September 9, 2026</li> <li><strong>Ends:</strong> September 10, 2026</li> <li><strong>Location:</strong> New York</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/dmwf-north-america-new-york-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>DMWF North America brings marketing leaders to New York for two days of AI, data and digital strategy sessions.</em></p> <p>Digital Marketing World Forum (DMWF) North America 2026 runs Sept. 9–10 at the <a rel="noopener" href="https://www.javitscenter.com/?utm_source=cmswire.com" target="_blank" title="Javits Center">Javits Center</a> in New York. The two-day conference gathers more than 1,500 marketing leaders, including CMOs and senior decision-makers, for sessions on AI, data, brand strategy, social media and digital transformation.</p> <p>Attendees participate in panel discussions, keynotes and workshops across six agenda tracks featuring speakers from a range of brands and agencies. The event also includes networking opportunities and an expo floor where exhibitors connect with senior marketing audiences.</p> <h2>DMWF North America&nbsp;2026 Focus Areas</h2> <ul> <li>AI and marketing automation</li> <li>Social media, storytelling and content marketing</li> <li>Data, CRM and customer insights</li> <li>Digital brand and communication strategy</li> <li>Omnichannel marketing, CX and hyper-personalization</li> <li>Influencer and affiliate marketing</li> <li>Customer experience, email and automation</li> <li>Search, media and advertising</li> </ul> <h2>Who Should Attend DMWF North America 2026</h2> <p>The conference is designed for senior marketing professionals responsible for strategy, technology adoption and brand growth. Tracks cover everything from <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a> and <a rel="noopener" href="https://www.cmswire.com/digital-marketing/the-predictive-analytics-models-marketing-leaders-should-know/" target="_blank" title="predictive analytics">predictive analytics</a> to <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and <a rel="noopener" href="https://www.cmswire.com/digital-experience/taking-hyper-personalization-to-the-next-level/" target="_blank" title="hyper personalization">hyper personalization</a>.</p> <ul> <li><strong>CMOs</strong> overseeing enterprise marketing direction</li> <li><strong>Marketing directors</strong> managing cross-channel programs</li> <li><strong>Senior marketing leaders</strong> driving digital transformation initiatives</li> <li><strong>Director-level and above decision-makers</strong> evaluating martech investments</li> </ul> <h2>DMWF North America 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://adduro.io/?utm_source=cmswire.com" target="_blank">Adduro</a> (Headliner Sponsor)</li> <li><a rel="noopener" href="https://www.quantcast.com/?utm_source=cmswire.com" target="_blank">Quantcast</a> (Track Sponsor)</li> <li><a rel="noopener" href="https://spirra.com/?utm_source=cmswire.com" target="_blank">Spirra</a> (Track Sponsor)</li> <li><a rel="noopener" href="https://www.brainsuite.com/?utm_source=cmswire.com" target="_blank">Brainsuite</a> (Platinum Sponsor)</li> <li><a rel="noopener" href="https://gradial.com/?utm_source=cmswire.com" target="_blank">Gradial</a> (Platinum Sponsor)</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 05 Jun 2026 10:03:54 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/dmwf-north-america-new-york-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/dmwf-north-america-new-york-2026/ content strategy cmswire vktr webinar ai-driven content measurable impact roi leaders Content Leaders Collective: Proving Content’s Business Impact Event Details
  • Starts: July 14, 2026
  • Ends: July 14, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Fri, 05 Jun 2026 05:57:30 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-260714-adobe-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260714-adobe-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-260714-adobe-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260714-adobe-cw&utm_content=evt-cal/ web cms contentful cms workflow webinar cmswire vktr legacy ai personalization How Modern Marketing Is Exposing the Limits of Legacy CMS Event Details
  • Starts: June 30, 2026
  • Ends: June 30, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Thu, 04 Jun 2026 10:07:36 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-260630-contentful-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260630-contentful-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-260630-contentful-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260630-contentful-cw&utm_content=evt-cal/ customer experience salesforce agentforce ai agents agentic ai Salesforce Agentforce World Tour Boston 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> June 24, 2026</li> <li><strong>Ends:</strong> June 24, 2026</li> <li><strong>Location:</strong> Boston</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/salesforce-agentforce-world-tour-boston-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Salesforce brings its Agentforce AI platform to Boston for hands-on training, demos and customer success stories.</em></p> <p>The Salesforce Agentforce World Tour Boston 2026 is a one-day event on June 24 at the <a rel="noopener" href="https://www.signatureboston.com/hynes?utm_source=cmswire.com" target="_blank" title="Hynes Convention Center">Hynes Convention Center</a>. It focuses on Salesforce's AI-powered automation platform, Agentforce, and brings together professionals looking to automate support processes, improve <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experiences">customer experiences</a> and pursue agent-first business outcomes.</p> <p>Attendees participate in sessions, product demos and hands-on training covering topics such as autonomous agents, real-time decision-making and building custom AI solutions using Salesforce tools. The event features customer success stories from companies including Pandora, PenFed and CIBC, along with networking opportunities with peers and industry figures.</p> <h2>Salesforce Agentforce World Tour Boston 2026 Focus Areas</h2> <ul> <li><strong>AI-Powered Customer Service Automation</strong> — Applying Agentforce capabilities to automate service workflows and reduce manual effort.</li> <li><strong>Autonomous Agents and Real-Time Decision-Making</strong> — Deploying AI agents that act and adapt in real time.</li> <li><strong>Building Custom AI Solutions with Agentforce</strong> — Using Salesforce tools to design and deploy tailored AI agents.</li> <li><strong>Customer Experience Enhancement</strong> — Leveraging automation to improve end-to-end customer interactions.</li> <li><strong>Agent-First Business Outcomes</strong> — Structuring operations around AI agents as a primary driver of results.</li> </ul> <h2>Who Should Attend Salesforce Agentforce World Tour Boston 2026</h2> <p>The event is designed for professionals involved in customer service strategy, IT operations, sales enablement and AI implementation. <a rel="noopener" href="https://www.cmswire.com/customer-experience/agentic-cx-and-marketing-the-future-of-customer-journeys/" target="_blank" title="Agentic customer experience">Agentic customer experience</a> is an increasingly important consideration for many of these roles. Key audience personas include:</p> <ul> <li><strong>Customer Service Leaders</strong> — Executives and managers overseeing support operations and service delivery.</li> <li><strong>IT and Operations Managers</strong> — Technology leaders responsible for platform adoption and <a rel="noopener" href="https://www.reworked.co/digital-workplace/what-is-robotic-process-automation/" target="_blank" title="process automation">process automation</a>.</li> <li><strong>Sales and Marketing Teams</strong> — Revenue-focused professionals exploring AI-driven engagement strategies.</li> <li><strong>AI and Automation Professionals</strong> — Practitioners building or managing AI agent deployments.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 29 May 2026 12:14:44 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/salesforce-agentforce-world-tour-boston-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/salesforce-agentforce-world-tour-boston-2026/ digital workplace customer experience salesforce dreamforce agentic ai ai agents customer data platform crm marketing employee experience ai governance Salesforce Dreamforce San Francisco 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> September 15, 2026</li> <li><strong>Ends:</strong> September 17, 2026</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/salesforce-dreamforce-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Salesforce Dreamforce 2026 convenes AI and CRM professionals for keynotes, hands-on training and networking.</em></p> <p>Salesforce Dreamforce San Francisco 2026 runs Sept. 15–17 at the <a rel="noopener" href="https://www.moscone.org/?utm_source=reworked.co" target="_blank" title="Moscone Center">Moscone Center</a> in San Francisco. The event brings together thousands of professionals to explore Salesforce innovations spanning AI agents, data solutions and CRM technologies.</p> <p>The 2026 edition focuses on what Salesforce calls the "agentic enterprise." The program features keynotes from CEO Marc Benioff and special guests, along with what organizers say will be more than 1,600 expert-led breakout sessions, hands-on trainings and networking opportunities.</p> <p>Attendees can expect sessions geared toward connecting peers, partners and industry practitioners around Salesforce's evolving product ecosystem. Sessions will also address broader themes including <a rel="noopener" href="https://www.reworked.co/digital-workplace/to-fix-ai-governance-stop-building-it-backwards/" target="_blank" title="AI governance">AI governance</a> and responsible deployment of autonomous systems at scale.</p> <h2>Dreamforce 2026 Focus Areas</h2> <ul> <li><strong>Agentic Enterprise</strong> — Salesforce's vision for AI-driven autonomous business operations</li> <li><strong>AI-Powered Innovation</strong> — Applications of AI across enterprise workflows</li> <li><strong>Data 360 &amp; AI Integration</strong> — Connecting data strategies with AI capabilities</li> <li><strong>Agentforce Development</strong> — Building and deploying AI agents on the Salesforce platform</li> <li><strong>Digital Transformation</strong> — Modernizing business processes and infrastructure</li> <li><strong>CRM &amp; Customer Success</strong> — Advancing customer relationship management outcomes</li> </ul> <h2>Who Should Attend Dreamforce 2026</h2> <p>The event targets technology and business professionals involved in AI, data and CRM strategy. Tracks covering <a rel="noopener" href="https://www.reworked.co/digital-workplace/what-is-digital-employee-experience-management-and-how-does-it-relate-to-employee-experience/" target="_blank" title="digital employee experience">digital employee experience</a> and workforce transformation are expected to draw strong interest from HR and operations leaders. Key audience personas include:</p> <ul> <li><strong>Enterprise IT leaders</strong> responsible for technology strategy and infrastructure</li> <li><strong>CRM architects</strong> designing and managing customer relationship platforms</li> <li><strong>AI and data professionals</strong> building or overseeing AI and analytics initiatives</li> <li><strong>AI startup CTOs</strong> exploring enterprise AI partnerships and platforms</li> <li><strong>Salesforce product users</strong> seeking hands-on training and product updates</li> </ul> <h2>Dreamforce 2026 Sponsors</h2> <ul><li>PwC</li><li>Boston Consulting Group</li><li>Amazon Web Services</li><li>IBM</li><li>KPMG</li><li>Slalom</li><li>And more</li></ul> <h2>Salesforce's Current Products &amp; Platforms</h2> <ul style="color: rgb(51, 51, 51); margin: 0px;"><li><strong>Customer 360 Platform:</strong> Unifies data and AI to enable collaboration between humans and AI agents, supporting sales, service, marketing, commerce and IT departments in a single integrated CRM platform</li><li><strong>Agentforce: </strong>Salesforce's <a href="https://www.vktr.com/ai-technology/ai-agent-vs-agentic-ai-whats-the-difference-and-why-it-matters/" title="agentic AI" target="_blank" rel="noopener" style="color: rgb(0, 147, 211); text-decoration: rgb(0, 147, 211);">agentic AI</a> technology that autonomously automates complex workflows, predicts business outcomes and personalizes customer interactions across marketing, sales and service channels</li><li><strong>Financial Services Cloud:</strong> Enables proactive customer engagement with AI-driven experiences tailored for the financial sector</li><li><strong>Retail Cloud:</strong> Provides real-time unified data to accelerate customer acquisition and profitability in retail businesses</li><li><strong>Healthcare and Life Sciences Cloud: </strong>Empowers teams with AI agents to improve outcomes and strengthen community engagement in healthcare sectors</li><li>Manufacturing Cloud: Integrates data across the value chain to improve service to customers and channel partners</li></ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 29 May 2026 11:38:28 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/salesforce-dreamforce-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/salesforce-dreamforce-san-francisco-2026/ digital marketing digital summit ai marketing Digital Summit Minneapolis 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> August 12, 2026</li> <li><strong>Ends:</strong> August 13, 2026</li> <li><strong>Location:</strong> Minneapolis</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/digital-summit-minneapolis-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Digital Summit Minneapolis brings together marketing professionals for expert-led sessions on digital strategy and tactics.</em></p> <p>Digital Summit Minneapolis 2026 is a two-day marketing conference that runs Aug. 12–13. The event is designed for digital marketing professionals seeking expert-led sessions, workshops and practical approaches to modern marketing execution. It takes place at the <a rel="noopener" href="https://www.minneapolis.org/minneapolis-convention-center/?utm_source=cmswire.com" target="_blank" title="Minneapolis Convention Center">Minneapolis Convention Center</a>.</p> <p>The conference covers digital marketing best practices and emerging approaches across customer engagement, brand development and operational execution. Attendees participate in sessions, workshops and networking opportunities designed to deliver practical takeaways and support <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing strategy">marketing strategy</a> development.</p> <h2>Digital Summit Minneapolis 2026 Focus Areas</h2> <ul> <li>Digital marketing best practices</li> <li>Customer intelligence and experience</li> <li>Social media marketing</li> <li>Email marketing</li> <li>Advertising and adtech</li> <li>Content strategy and management</li> <li><a rel="noopener" href="https://www.cmswire.com/digital-marketing/top-10-ai-marketing-analytics-tools/" target="_blank" title="Analytics and data-driven marketing">Analytics and data-driven marketing</a></li> <li>Brand trust and differentiation</li> <li>AI and emerging technologies</li> </ul> <h2>Who Should Attend Digital Summit Minneapolis 2026</h2> <p>The event is geared toward marketing practitioners and leaders across brands and agencies.</p> <ul> <li>Digital marketing leaders overseeing channel and campaign strategy</li> <li>Marketing strategists focused on planning and execution</li> <li>Agency professionals serving brand clients across digital disciplines</li> <li>Marketing department teams looking to sharpen skills and stay current on <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a></li> </ul> <h2>Digital Summit Minneapolis 2026 Partners</h2> <ul> <li><a rel="noopener" href="https://www.adtaxi.com?utm_source=cmswire.com" target="_blank">adtaxi</a></li> <li><a rel="noopener" href="https://www.bluehost.com?utm_source=cmswire.com" target="_blank">Bluehost</a></li> <li><a rel="noopener" href="https://www.fjorge.com?utm_source=cmswire.com" target="_blank">fjorge</a></li> <li><a rel="noopener" href="https://www.hiremango.com?utm_source=cmswire.com" target="_blank">HireMango</a></li> <li><a rel="noopener" href="https://idx.us?utm_source=cmswire.com" target="_blank">IDX</a></li> <li><a rel="noopener" href="https://pantheon.io?utm_source=cmswire.com" target="_blank">Pantheon</a></li> <li><a rel="noopener" href="https://smartpress.com?utm_source=cmswire.com" target="_blank">Smartpress</a></li> <li><a rel="noopener" href="https://www.swagchimp.com?utm_source=cmswire.com" target="_blank">SwagChimp</a></li> <li>The Agency at MSP</li> <li><a rel="noopener" href="https://business.stthomas.edu?utm_source=cmswire.com" target="_blank">University of St. Thomas Opus College of Business</a></li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Wed, 27 May 2026 12:45:22 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/digital-summit-minneapolis-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/digital-summit-minneapolis-2026/ digital marketing ai seo digital summit marketing Digital Summit Philadelphia 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> September 23, 2026</li> <li><strong>Ends:</strong> September 24, 2026</li> <li><strong>Location:</strong> Philadelphia</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/digital-summit-philadelphia-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Digital Summit Philadelphia brings marketing professionals together for two days of expert-led sessions and workshops.</em></p> <p>Digital Summit Philadelphia 2026 is a two-day <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a> conference running Sept. 23-24 that will be held at the&nbsp;<a rel="noopener" href="https://www.hyatt.com/unbound-collection/en-US/phlph-the-bellevue-hotel?utm_source=cmswire.com" target="_blank" title="The Bellevue Hotel">The Bellevue Hotel</a>. The event features expert-led sessions and workshops focused on current marketing topics, including breakout sessions, masterclasses and keynotes.</p> <p>The conference brings together marketing professionals to discuss strategies and gain actionable insights for their organizations. It takes place at The Bellevue Hotel and offers attendees access to a VIP lounge during the event.</p> <h2>Digital Summit Philadelphia 2026 Focus Areas</h2> <p>The event covers a range of marketing disciplines and emerging topics, including:</p> <ul> <li>Email marketing</li> <li>SEO and search</li> <li>Google Analytics</li> <li>Social media marketing</li> <li>Content marketing</li> <li>Technology and AI</li> </ul> <h2>Who Should Attend Digital Summit Philadelphia 2026</h2> <p>The conference is designed for marketing practitioners and leaders across a range of roles and experience levels. Senior professionals may find sessions on <a rel="noopener" href="https://www.cmswire.com/digital-marketing/top-10-ai-marketing-analytics-tools/" target="_blank" title="marketing analytics">marketing analytics</a> and <a rel="noopener" href="https://www.cmswire.com/digital-marketing/seo-meets-ai-why-generative-engines-are-the-new-gatekeepers-of-discovery/" target="_blank" title="AI SEO">AI SEO</a> particularly relevant given the event's focus on technology and search.</p> <ul> <li><strong>Digital marketers in and around Philadelphia</strong> — Hands-on practitioners looking to sharpen tactical skills</li> <li><strong>Marketing leaders</strong> — Senior professionals seeking strategic insights for their organizations</li> <li><strong>Agency professionals</strong> — Agency-side marketers looking to stay current on trends and tools</li> </ul> <h2>Digital Summit Philadelphia Partners</h2> <ul><li>adtaxi</li><li>bluehost</li><li>IDX</li><li>Illumin</li><li>Pantheon</li><li>swagchimp</li></ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Wed, 27 May 2026 11:43:48 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/digital-summit-philadelphia-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/digital-summit-philadelphia-2026/ digital experience dxp digital experience platforms pantheon golive Pantheon GoLive Miami 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 6, 2026</li> <li><strong>Ends:</strong> October 7, 2026</li> <li><strong>Location:</strong> Miami</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/pantheon-golive-miami-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Pantheon GoLive 2026 convenes B2B technology professionals to explore cloud infrastructure, DevOps and digital transformation.</em></p> <p>GoLive 2026 runs Oct. 6-7 in Miam. The event brings together professionals from the B2B technology sector to discuss cloud infrastructure, DevOps practices and digital transformation strategies. It takes place at the <a rel="noopener" href="https://www.loews.com/?utm_source=cmswire.com" target="_blank" title="Loews Miami Hotel">Loews Miami Hotel</a>.</p> <p>According to organizers, the conference features technical sessions, industry experts and networking opportunities. The program targets enterprise IT teams, cloud architects and SaaS practitioners looking to advance their platform and operations capabilities. Teams building on <a rel="noopener" href="https://www.cmswire.com/digital-experience/what-you-need-to-know-about-digital-experience-platforms/" target="_blank" title="digital experience platforms">digital experience platforms</a> will find particular relevance in the platform engineering and cloud delivery sessions.</p> <h2>GoLive Miami Focus Areas</h2> <ul> <li>Cloud infrastructure and platform services</li> <li>DevOps and CI/CD practices</li> <li>Digital transformation strategies</li> <li>Security and compliance in cloud environments</li> <li>SaaS product development and operations</li> </ul> <h2>Who Should Attend GoLive 2026</h2> <p>The event is designed for technology professionals involved in cloud operations, platform engineering and digital delivery. Key audience personas include:</p> <ul> <li><strong>Enterprise IT leaders</strong> responsible for infrastructure strategy and investment</li> <li><strong>Cloud infrastructure architects</strong> designing scalable platform environments</li> <li><strong>DevOps engineers</strong> focused on CI/CD pipelines and deployment automation</li> <li><strong>SaaS product managers</strong> overseeing product development and operations</li> <li><strong>Security professionals</strong> managing compliance and risk in cloud environments&nbsp;</li></ul><h2>Pantheon's Current Products &amp; Platforms</h2> <ul> <li><strong>WordPress Hosting</strong> — Container-based WordPress hosting with serverless architecture, Git-based version control, automated daily backups and updates, and infrastructure that the company says delivers 99.99% uptime.</li> <li><strong>Drupal Hosting</strong> — Container-based Drupal hosting with Solr-based search as a service, supporting Apache Solr v3.6 and v8.0 and integration with the Search API ecosystem.</li> <li><strong>Autopilot</strong> — Automated testing and deployment tool designed to reduce manual intervention in website updates and improve deployment reliability across distributed environments.</li> <li><strong>Global CDN</strong> — Content delivery network spanning 70+ edge locations, intended to accelerate delivery and improve performance for high-traffic websites.</li> <li><strong>Pantheon Secrets</strong> — Secure secrets management service supporting best practices for secure builds and application implementation.</li> <li><strong>Multi-Zone Failover</strong> — High-availability architecture with automated failover across distributed geographic regions for disaster recovery.</li> <li><strong>Next.js Support</strong> — Runtime architecture with Global CDN integration, command-line and dashboard site creation tools, and a unified dashboard consistent with WordPress and Drupal interfaces. Organizations evaluating a <a rel="noopener" href="https://www.cmswire.com/web-cms/13-headless-cmss-to-put-on-your-radar/" target="_blank" title="headless CMS">headless CMS</a> architecture will find this capability relevant to their stack decisions.</li> <li><strong>StagingPilot Integration</strong> — Website update automation that the company states handles millions of checks monthly to support automated testing, verification and CMS updates.</li> <li><strong>Performance Infrastructure</strong> — Page caching with Varnish, object caching with Redis, real-time monitoring with New Relic and global content delivery through Pantheon's CDN network.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 26 May 2026 10:50:19 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/pantheon-golive-miami-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/pantheon-golive-miami-2026/ customer experience expand personalization Expand San Francisco 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> January 20, 2027</li> <li><strong>Ends:</strong> January 21, 2027</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/expand-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Join our network of CS pioneers at Expand San Francisco 2027 where we'll be sharing case studies and best practices on leveraging AI to power personalization at scale and deliver world-class CX.&nbsp;</em><em>Elevate cross-functional collaboration and refine your GTM playbook for scaled success at this multi-track summit.</em></p> <p>Expand San Francisco 2027 runs Jan. 20-21 at the <a rel="noopener" href="https://www.moscone.com/?utm_source=cmswire.com" target="_blank" title="Moscone Center">Moscone Center</a>. The event brings together chief customer officers and customer success leaders for a focused exchange of ideas and leadership insights.</p> <p>The program features speakers from notable companies and provides networking opportunities among Bay Area <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> professionals. Attendees gain access to sessions and discussions centered on customer success transformation and operational excellence.</p> <h2>Expand San Francisco Focus Areas</h2> <ul> <li>Customer experience strategy</li> <li>Leadership in customer success</li> <li>Technology for customer engagement</li> <li>Operational excellence</li> <li>Networking with industry peers</li> </ul> <h2>Who Should Attend Expand 2027</h2> <p>The event is designed for senior <a rel="noopener" href="https://www.cmswire.com/customer-experience/best-cx-marketing-events/" target="_blank" title="customer experience professionals">customer experience professionals</a> and practitioners, including:</p> <ul> <li><strong>Chief Customer Officers (CCOs)</strong> — Senior executives overseeing customer strategy</li> <li><strong>Customer Success Leaders</strong> — Managers and VPs driving retention and growth</li> <li><strong>Customer Experience Professionals</strong> — Practitioners focused on CX design and delivery</li> <li><strong>Customer Care Directors</strong> — Leaders managing support and service operations</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 21 May 2026 12:08:18 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/expand-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/expand-san-francisco-2027/ customer experience ai customer experience ai in contact centers agentic ai ai AI for Customer Support Summit Boston 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 27, 2026</li> <li><strong>Ends:</strong> October 27, 2026</li> <li><strong>Location:</strong> Boston</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/ai-for-customer-support-summit-boston-2026-01/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>AI for Customer Support Summit Boston 2026 gathers support professionals to explore AI-driven workflows and customer intelligence strategies.</em></p> <p>The AI for Customer Support Summit 2026 is a one-day conference taking place on Oct. 27 at <a rel="noopener" href="https://www.marriott.com/en-us/hotels/boswi-the-westin-copley-place-boston/overview/?utm_source=cmswire.com" target="_blank" title="The Westin Copley Place">The Westin Copley Place</a> in Boston. The event focuses on the application and implementation of <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> and customer support, bringing together support professionals and leaders to share insights and explore new workflows integrating AI co-pilots.</p> <p>The summit includes sessions, networking opportunities and an exhibition floor. The event aims to foster community connections and professional development within the customer support industry.</p> <p>Attendees can expect to gain practical knowledge on leveraging AI to enhance <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> operations, according to event organizers.</p> <h2>AI for Customer Support Summit 2026 Focus Areas</h2> <ul> <li><strong>AI Learning &amp; Implementation:</strong> Practical strategies for integrating AI into customer support workflows.</li> <li><strong>Customer Intelligence:</strong> Using AI to transform customer success data into revenue growth and competitive advantage.</li> <li><strong>Networking &amp; Community Building:</strong> Facilitating connections among customer support professionals to share ideas and foster collaboration.</li> </ul> <h2>Who Should Attend the AI for Customer Support Summit 2026</h2> <p>The event is designed for professionals working in customer support, customer success and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> roles. Key audience personas include:</p> <ul> <li>Customer support professionals seeking AI learning and implementation insights</li> <li>Customer success leaders aiming to integrate AI into support workflows</li> <li>Customer experience and operations experts looking to network and share ideas</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 19 May 2026 12:16:44 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/ai-for-customer-support-summit-boston-2026-01/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/ai-for-customer-support-summit-boston-2026-01/ customer experience ai customer experience ai in contact centers ai customer support conversational ai ai AI for Customer Support Summit San Francisco 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> September 22, 2026</li> <li><strong>Ends:</strong> September 24, 2026</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/ai-for-customer-support-summit-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>AI-focused conference for customer support and CX professionals convenes in San Francisco.</em></p> <p>The AI for Customer Support Summit 2026 runs Sept. 22–23 at the&nbsp;<span style="color: rgb(45, 49, 67); background-color: oklab(0.999994 0.0000455678 0.0000200868 / 0.5);"><a rel="noopener" href="https://hyattregencysanfranciscoairport.reservationstays.com/hotels/YjBEVBlp?utm_source=cmswire.com" target="_blank" title="Hyatt Regency San Francisco Airport Burlingame">Hyatt Regency San Francisco Airport Burlingame</a></span>. The event is a networking, learning and development conference designed for customer support, service and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> (CX) professionals.</p> <p>Attendees engage in sessions on AI discovery, operational efficiency and industry trends. The event includes networking opportunities, exhibition floor access and community-building activities. Professionals attend to expand their knowledge, connect with peers and stay current on key industry innovations.</p> <h2>AI for Customer Support Summit 2026 Focus Areas</h2> <ul> <li>AI discovery and implementation in customer support</li> <li>Operational efficiency and process optimization</li> <li>Industry trends and innovation in CX</li> <li>Networking and community building</li> <li>Career development and mentorship</li> </ul> <h2>Who Should Attend the AI for Customer Support Summit 2026</h2> <p>The event is designed for professionals working across customer support, service and experience functions. Those exploring <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> or evaluating <a rel="noopener" href="https://www.cmswire.com/digital-experience/why-conversational-ai-is-so-much-more-than-a-chatbot/" target="_blank" title="conversational AI">conversational AI</a> deployments will find relevant sessions and peers. Key audience personas include:</p> <ul> <li><strong>Customer support professionals</strong> — practitioners managing day-to-day support operations</li> <li><strong>Service leaders</strong> — senior executives overseeing service strategy and delivery</li> <li><strong>Customer experience leaders</strong> — professionals responsible for end-to-end CX programs</li> <li><strong>Support team managers</strong> — mid-level leaders directing frontline support teams</li> <li><strong>CS professionals seeking mentorship or new talent</strong> — individuals focused on career growth or team building</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Mon, 18 May 2026 20:06:56 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/ai-for-customer-support-summit-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/ai-for-customer-support-summit-san-francisco-2026/ customer experience cmswire supportninja 2026 report webinar ai ai in cx cx leader webinar leader outsourcing partner replacement The 5-Question CX Audit: Benchmark Your CX Operations for 2026 Event Details
  • Starts: June 18, 2026
  • Ends: June 18, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Fri, 15 May 2026 13:20:23 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-260618-supportninja-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260618-supportninja-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-260618-supportninja-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-260618-supportninja-cw&utm_content=evt-cal/ digital marketing clay sculpt roi agentic ai ai agents marketing Clay Sculpt San Francisco 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 8, 2026</li> <li><strong>Ends:</strong> October 9, 2026</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/clay-sculpt-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Clay's Sculpt conference convenes GTM leaders in San Francisco to share AI-driven pipeline strategies and operations tactics.</em></p> <p>Sculpt 2026 is a one-day conference taking place on Oct. 8 at <a rel="noopener" href="https://giantsenterprises.com/oracle-park-edge/pier-48/?utm_source=cmswire.com" target="_blank" title="Pier 48 in San Francisco">Pier 48 in San Francisco</a>. The event focuses on go-to-market (GTM) strategies, revenue and sales operations, and marketing, with a stated emphasis on AI-powered GTM workflows.</p> <p>The conference gathers GTM leaders, operators and practitioners to share practical tactics designed to drive pipeline growth and <a rel="noopener" href="https://www.vktr.com/leadership/the-real-reason-ai-roi-keeps-falling-short/" target="_blank" title="return on investment">return on investment</a>. It features multiple stages with expert talks, facilitated roundtables and interactive experiences intended to deliver actionable insights.</p> <p>Sculpt 2026 targets GTM professionals at various levels, from individual contributors to executives, who want to learn from peer-tested approaches and network with others in the field. Those looking for a broader view of the <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a> shaping these strategies will find relevant context in the sessions on AI-powered workflows.</p> <h2>Sculpt 2026 Focus Areas</h2> <ul> <li><strong>AI-powered GTM strategies:</strong> Exploring how <a rel="noopener" href="https://www.vktr.com/digital-experience/what-are-ai-agents-the-autonomous-software-changing-how-work-gets-done/" target="_blank" title="AI agents">AI agents</a> and automation are integrated into GTM workflows to enhance pipeline effectiveness.</li> <li><strong>Revenue and sales operations:</strong> Practices and innovations in rev/sales ops to optimize GTM execution.</li> <li><strong>Marketing operations and demand generation:</strong> Techniques and systems to drive growth and marketing ROI.</li> <li><strong>Interactive learning and networking:</strong> Facilitated roundtables and interactive sessions to foster peer learning and collaboration.</li> </ul> <h2>Who Should Attend Sculpt 2026</h2> <p>The event is designed for go-to-market professionals across operations, engineering and growth functions, including:</p> <ul> <li>GTM engineering leaders and operators</li> <li>RevOps and sales ops professionals</li> <li>Marketing ops professionals</li> <li>Demand generation professionals</li> <li>Growth marketing professionals&nbsp;</li></ul><h2>Clay's Current Products &amp; Platforms</h2> <ul> <li><strong>Claygent AI:</strong> An AI-powered tool designed to enhance data enrichment and operational efficiency for GTM teams, integrating multiple data providers.</li> <li><strong>Sculptor:</strong> A data management product enabling manipulation and organization of customer and market data for targeted marketing and sales strategies.</li> <li><strong>Ads:</strong> A platform feature that facilitates creation, management and optimization of advertising campaigns using enriched data to improve targeting and ROI.</li> <li><strong>Sequencer:</strong> A tool that automates and sequences outreach and engagement workflows through data-driven actions.</li> <li><strong>Multi-provider data enrichment:</strong> A service combining data from various providers to increase the rate and quality of data enrichment for <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-analytics-and-why-it-matters/" target="_blank" title="customer analytics">customer analytics</a> and market intelligence.</li> <li><strong>Audiences:</strong> A segmentation product for creating targeted customer groups based on enriched data for personalized marketing and sales efforts.</li> <li><strong>Signals:</strong> A feature that delivers actionable insights and alerts based on real-time data changes and customer behavior signals.</li> <li><strong>Functions:</strong> Customizable operational functions that enable teams to automate specific tasks and workflows within the Clay platform.</li> <li><strong>Integrations:</strong> A suite of integrations connecting Clay's platform with other tools and systems to streamline data flow and operational processes.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 15 May 2026 13:19:01 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/clay-sculpt-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/clay-sculpt-san-francisco-2026/ digital marketing cannes lions cannes marketing Cannes Lions 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> June 22, 2026</li> <li><strong>Ends:</strong> June 26, 2026</li> <li><strong>Location:</strong> Cannes, France</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/cannes-lions-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Cannes Lions 2026 convenes global creative and marketing professionals for five days of talks, awards and networking in Cannes, France.</em></p> <p>The Cannes Lions International Festival of Creativity 2026 runs June 22–26 in Cannes, France, at the <a rel="noopener" href="https://www.palaisdesfestivals.com/" target="_blank" title="Palais des Festivals et des Congrès">Palais des Festivals et des Congrès</a>. The five-day event brings together creative leaders, marketers and innovators to explore creativity's role in business growth and <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a>.</p> <p>The festival features keynote talks, award ceremonies, networking opportunities and specialized programmes such as LIONS Sport and LIONS Creators. It serves as a platform for exchanging ideas, celebrating creative work and fostering business connections across the marketing and advertising industries.</p> <h2>Cannes Lions 2026 Focus Areas</h2> <ul> <li><strong>Creativity and Business Growth:</strong> Exploring how creativity drives business change and growth globally.</li> <li><strong>Marketing Effectiveness:</strong> Insights on measuring and enhancing the impact of marketing strategies.</li> <li><strong>Sport Marketing Innovation:</strong> Dedicated LIONS Sport programme focusing on the business of sport marketing.</li> <li><strong>Creator Economy:</strong> LIONS Creators programme addressing the evolving creator economy and influencer marketing.</li> <li><strong>Sustainability and Circular Commerce:</strong> Discussions on sustainable practices in marketing and commerce.</li> <li><strong>AI in Marketing:</strong> Analysis of AI's impact on heritage brands and marketing strategies.</li> <li><strong>Global Creative Leadership:</strong> Diverse perspectives from global creative leaders and changemakers.</li> <li><strong>Cultural and Industry Trends:</strong> Exploration of culture-shifting creativity and industry benchmarks.</li> </ul> <h2>Who Should Attend Cannes Lions 2026</h2> <p>The festival is designed for professionals across the creative <a rel="noopener" href="https://www.cmswire.com/digital-marketing/top-10-ai-marketing-analytics-tools/" target="_blank" title="marketing analytics">marketing analytics</a> and advertising ecosystem, including:</p> <ul> <li>Senior creative marketing leaders seeking global industry insights and networking opportunities</li> <li>Brand marketers and advertising professionals focused on creativity and innovation</li> <li>Business leaders interested in the impact of creativity on growth and marketing effectiveness</li> <li>Sport marketing professionals attending the LIONS Sport programme</li> <li>Creator economy professionals attending the LIONS Creators programme</li> </ul> <h2>Cannes Lions 2026 Sponsors</h2> <p>Notable present sponsors include:</p> <ul> <li><strong>Microsoft</strong> — LIONS B2B</li> <li><strong>LinkedIn</strong> — LIONS B2B</li> <li><strong>TikTok</strong> — Experience</li> <li><strong>Netflix</strong> — Learning &amp; Talent</li> <li><strong>The Wall Street Journal</strong> — Experience</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 12 May 2026 13:36:46 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/cannes-lions-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/cannes-lions-2026/ contact center ai customer experience Contact Center CX Expo London 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 18, 2026</li> <li><strong>Ends:</strong> November 19, 2026</li> <li><strong>Location:</strong> London</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/contact-center-cx-expo-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Contact center and customer experience professionals gather in London to explore AI, omnichannel strategies and operational best practices.</em></p> <p>The Contact Center &amp; CX Expo London 2026, organized by ROAR B2B Limited, runs Nov. 18-19 at <a rel="noopener" href="https://www.excel.london/?utm_source=cmswire.com" target="_blank" title="Excel London">Excel London</a>. The two-day event brings together <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> operators, solution providers and thought leaders from across the customer contact and experience industry.</p> <p>The event, according to organizers, features over 100 seminar sessions and more than 110 speakers. Programming focuses on strategies, technologies and innovations shaping customer contact operations. It also serves as a platform for networking, knowledge sharing and exploring new business opportunities within the contact centre and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> sectors.</p> <h2>Contact Center &amp; CX Expo London 2026 Focus Areas</h2> <ul> <li><strong>AI-driven transformation:</strong> Exploring the impact of artificial intelligence on customer contact operations and service delivery.</li> <li><strong>Omnichannel strategies:</strong> Integrating multiple communication channels to enhance customer engagement and experience.</li> <li><strong>Operational excellence:</strong> Best practices and innovations to improve efficiency and effectiveness in contact centres.</li> <li><strong>Customer journey design:</strong> Techniques and technologies to optimize the customer experience across all touchpoints.</li> <li><strong>Technology demonstrations:</strong> Showcasing tools and solutions for customer contact and experience management.</li> </ul> <h2>Who Should Attend Contact Center &amp; CX Expo London 2026</h2> <p>The event is designed for professionals involved in customer contact operations, experience strategy and related technology. Key audience segments include:</p> <ul> <li>Contact centre managers and executives</li> <li>Customer experience professionals</li> <li>Solution providers in customer contact technology</li> <li>Customer service technology vendors</li> <li>Industry thought leaders</li> </ul> <h2>Contact Center &amp; CX Expo London 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://www.nextiva.com/?utm_source=cmswire.com" target="_blank">Nextiva</a> (Platinum Sponsor)</li> <li><a rel="noopener" href="https://www.contentguru.com/en-gb/?utm_source=cmswire.com" target="_blank">Content Guru</a> (Gold Sponsor)</li> <li><a rel="noopener" href="http://www.peopleware.com/?utm_source=cmswire.com" target="_blank">Peopleware</a> (Gold Sponsor)</li> <li><a rel="noopener" href="https://www.nice.com/?utm_source=cmswire.com" target="_blank">NICE</a></li> <li><a rel="noopener" href="https://www.verint.com/?utm_source=cmswire.com" target="_blank">Verint</a></li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 05 May 2026 12:15:12 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/contact-center-cx-expo-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/contact-center-cx-expo-london-2026/ customer experience ai contact center ai customer experience ai contact center Customer Contact Week Nashville 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 7, 2026</li> <li><strong>Ends:</strong> October 9, 2026</li> <li><strong>Location:</strong> Nashville</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/customer-contact-week-nashville-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Customer contact and CX leaders convene in Nashville to tackle AI adoption, workforce strategy and operational efficiency.</em></p> <p>Customer Contact Week Nashville 2026 takes place on Oct. 7–9 at the <a rel="noopener" href="https://www.omnihotels.com/hotels/nashville?utm_source=cmswire.com" target="_blank" title="Omni Nashville">Omni Nashville</a>. The three-day event gathers over 800 attendees and representatives from more than 200 global brands to explore <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and contact strategies.</p> <p>The program features more than 50 sessions addressing challenges in customer contact, including AI adoption, workforce strategies, operational efficiency and customer experience innovation. Attendees include senior leaders from industries such as financial services, retail, healthcare and technology.</p> <p>The event offers networking opportunities, live demos and insights from industry practitioners aimed at helping organizations improve customer engagement and operational outcomes.</p> <h2>CCW Nashville 2026 Focus Areas</h2> <ul> <li><strong>Artificial Intelligence &amp; Emerging Technology:</strong> Practical guidance on integrating <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> and digital tools to enhance efficiency and customer satisfaction.</li> <li><strong>Automation &amp; Operational Efficiency:</strong> Strategies to scale operations using automation tools like chatbots and robotic process automation (RPA) to improve service quality.</li> <li><strong>Channel &amp; Self-Service Strategy:</strong> Approaches to <a rel="noopener" href="https://www.cmswire.com/contact-center/the-ultimate-guide-to-the-omnichannel-contact-center/" target="_blank" title="omnichannel contact center">omnichannel contact center</a> engagement and self-service designed to meet customer expectations across platforms.</li> <li><strong>Customer Experience Innovation:</strong> Techniques for designing customer journeys that drive loyalty and satisfaction through technology and creativity.</li> <li><strong>Data &amp; Analytics for Customer Success:</strong> Using data insights to make actionable decisions that personalize and improve customer interactions.</li> <li><strong>Digital Transformation &amp; Operational Excellence:</strong> Roadmaps for adopting new platforms and optimizing operations for high performance.</li> <li><strong>Industry Insights &amp; Best Practices:</strong> Case studies and expert discussions on successful <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> strategies across industries.</li> <li><strong>Leadership &amp; Culture Transformation:</strong> Building inclusive, empathetic cultures that enhance agent engagement and customer outcomes.</li> <li><strong>Workforce Management &amp; Agent Experience:</strong> Managing remote and hybrid teams, improving retention and enhancing training to support agents.</li> </ul> <h2>Who Should Attend CCW Nashville 2026</h2> <p>The event targets senior professionals responsible for customer contact, experience and operations strategy.</p> <ul> <li><strong>Customer contact leaders</strong> overseeing contact center strategy and performance</li> <li><strong>Customer experience executives</strong> driving CX programs and customer journey design</li> <li><strong>Contact center managers</strong> managing day-to-day operations and agent teams</li> <li><strong>Digital technology leaders</strong> guiding technology adoption and digital transformation</li> <li><strong>Sales operations managers</strong> aligning sales processes with customer engagement goals</li> </ul> <h2>CCW Nashville 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://www.cyara.com/?utm_source=cmswire.com" target="_blank">Cyara</a> — Premium Sponsor</li> <li><a rel="noopener" href="https://www.op360.com/?utm_source=cmswire.com" target="_blank">OP360</a> — Premium Sponsor</li> <li><a rel="noopener" href="https://securelogix.com/?utm_source=cmswire.com" target="_blank">SecureLogix</a> — Premium Sponsor</li> <li><a rel="noopener" href="https://www.five9.com/?utm_source=cmswire.com" target="_blank">Five9</a> — Multi-year Sponsor</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 05 May 2026 11:26:00 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/customer-contact-week-nashville-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/customer-contact-week-nashville-2026/ customer experience ccw customer contact week ai in contact centers ai ai customer experience contact centers Customer Contact Week Europe Amsterdam 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 5, 2026</li> <li><strong>Ends:</strong> October 7, 2026</li> <li><strong>Location:</strong> Amsterdam</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/customer-contact-week-europe-amsterdam-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Customer contact and CX leaders convene in Amsterdam for strategy sessions on AI, automation and customer journey design.</em></p> <p>Customer Contact Week (CCW) Europe 2026 runs Oct. 5–7 at <a rel="noopener" href="https://europe.customercontactweekdigital.com/events-ccweurope/venue?utm_source=cmswire.com" target="_blank" title="Passenger Terminal Amsterdam">Passenger Terminal Amsterdam</a>, a waterfront venue in the city center. The event brings together senior customer management leaders for sessions on AI, automation, <a rel="noopener" href="https://www.cmswire.com/customer-experience/customer-journey-mapping-a-how-to-guide/" target="_blank" title="customer journey design">customer journey design</a>, data-driven decision-making and operational strategy.</p> <p>The program features over 250 speakers across 125 sessions, according to event organizers. It aims to deliver strategic insight, benchmarking, practical tools and peer networking for <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> (CX) and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> professionals. The event also includes a dedicated track called Agent of the Future, designed for high-potential frontline agents.</p> <h2>CCW Europe 2026 Focus Areas</h2> <ul> <li><strong>AI and Automation</strong> — Exploring the integration of <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> to enhance customer service and operational efficiency.</li> <li><strong>Customer Journey Design</strong> — Strategies to optimize customer interactions and experience across channels.</li> <li><strong>Data-Driven Decision-Making</strong> — Leveraging analytics to inform customer management strategies.</li> <li><strong>Operational Strategy</strong> — Balancing digital transformation with human-led service excellence.</li> <li><strong>Workforce Transformation</strong> — Developing future CX leaders and adapting to evolving customer expectations.</li> </ul> <h2>Who Should Attend CCW Europe2026</h2> <p>The event targets CX and contact center professionals across a range of seniority levels:</p> <ul> <li><strong>Senior customer management leaders</strong> — Decision-makers responsible for customer contact, CX and digital service strategies.</li> <li><strong>CX and service professionals</strong> — Those seeking strategic insight and practical tools for improving customer outcomes.</li> <li><strong>Contact center leaders</strong> — Professionals focused on AI, automation and digital transformation initiatives.</li> <li><strong>Digital service strategists</strong> — Leaders balancing technology adoption with human-led service models.</li> <li><strong>Aspiring frontline leaders</strong> — Agents pursuing leadership development through the Agent of the Future program.</li> </ul> <h2>CCW Europe 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://www.liveperson.com/?utm_source=cmswire.com" target="_blank">LivePerson</a> (Platinum Partner)</li> <li><a rel="noopener" href="https://www.soundhound.com/?utm_source=cmswire.com" target="_blank">SoundHound AI</a> (Platinum Partner)</li> <li><a rel="noopener" href="http://www.five9.com?utm_source=cmswire.com" target="_blank">Five9</a> (Gold Partner)</li> <li><a rel="noopener" href="https://www.verint.com/?utm_source=cmswire.com" target="_blank">Verint</a> (Gold Partner)</li> <li><a rel="noopener" href="https://www.zendesk.com/?utm_source=cmswire.com" target="_blank">Zendesk</a> (Gold Partner)</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 05 May 2026 11:06:45 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/customer-contact-week-europe-amsterdam-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/customer-contact-week-europe-amsterdam-2026/ digital experience cloudfare cloudflare connect agentic ai ai applications Cloudflare Connect San Francisco 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 19, 2026</li> <li><strong>Ends:</strong> October 23, 2026</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/cloudflare-connect-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Cloudflare Connect San Francisco brings together security, networking and AI professionals for multi-day sessions and labs.</em></p> <p>Cloudflare Connect 2026 runs Oct. 19–22 at <a rel="noopener" href="https://www.moscone.com/?utm_source=cmswire.com" target="_blank" title="Moscone West">Moscone West</a> in San Francisco. The multi-day event gathers over 2,500 security and networking professionals, business leaders and Cloudflare experts to explore advancements in connectivity, security and <a rel="noopener" href="https://www.vktr.com/ai-technology/best-free-ai-tools/" target="_blank" title="AI applications">AI applications</a>.</p> <p>The agenda includes more than 100 sessions spanning technical breakouts, keynotes and hands-on labs through Cloudflare University. Attendees can network with industry peers and partners, gain insights into new Cloudflare products and address infrastructure challenges.</p> <p>Programming also includes a Global Partner Summit, innovation keynotes and social events such as a welcome reception and Cloudflare After Dark. For those tracking the broader <a rel="noopener" href="https://www.vktr.com/ai-technology/the-best-ai-conferences-events/" target="_blank" title="AI Events">AI Events</a> calendar, Cloudflare Connect sits alongside a growing slate of enterprise technology gatherings this fall.</p> <h2>Cloudflare Connect 2026 Focus Areas</h2> <ul> <li><strong>Connectivity advancements:</strong> Exploring new technologies and strategies to improve network performance and reliability.</li> <li><strong>Security innovations:</strong> Addressing emerging threats and solutions in infrastructure and application security.</li> <li><strong>AI applications:</strong> Integrating AI to enhance network management and security capabilities.</li> <li><strong>Technical skill development:</strong> Hands-on labs and sessions to build practical expertise in Cloudflare technologies and infrastructure.</li> <li><strong>Industry collaboration:</strong> Networking and partnership opportunities to foster business growth and innovation.</li> </ul> <h2>Who Should Attend Cloudflare Connect 2026</h2> <p>The event is designed for professionals across security, infrastructure and business strategy disciplines, including leaders evaluating <a rel="noopener" href="https://www.vktr.com/ai-technology/ai-agent-vs-agentic-ai-whats-the-difference-and-why-it-matters/" target="_blank" title="agentic AI">agentic AI</a> and enterprise network automation:</p> <ul> <li><strong>Security professionals</strong> focused on network and infrastructure security</li> <li><strong>Enterprise IT leaders</strong> responsible for connectivity and cloud services</li> <li><strong>Developers and technical architects</strong> working on scalable infrastructure</li> <li><strong>Business leaders</strong> interested in AI and digital transformation in networking</li> </ul> <h2>Cloudflare Connect 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://www.accenture.com?utm_source=cmswire.com" target="_blank">Accenture</a></li> <li><a rel="noopener" href="https://www.deloitte.com/?utm_source=cmswire.com" target="_blank">Deloitte</a></li> <li><a rel="noopener" href="https://www.ibm.com?utm_source=cmswire.com" target="_blank">IBM</a></li> <li><a rel="noopener" href="https://www.wiz.io?utm_source=cmswire.com" target="_blank">Wiz</a></li> <li><a rel="noopener" href="https://www.cdw.com/?utm_source=cmswire.com" target="_blank">CDW</a></li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 30 Apr 2026 11:26:11 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/cloudflare-connect-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/cloudflare-connect-san-francisco-2026/ customer experience customer journey mapping engage customer summit Engage Customer Summit London 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 7, 2026</li> <li><strong>Ends:</strong> October 8, 2026</li> <li><strong>Location:</strong> London</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/engage-customer-summit-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>A two-day London summit bringing together 3,000+ customer engagement professionals to address current challenges and future trends in customer experience.</em></p> <p>The Engage Customer Summit 2026 runs Oct. 7-8 in London, gathering over 3,000 attendees and 150 exhibitors to examine the evolving landscape of customer engagement. The event is organized across two distinct days: day one focuses on the realities facing customer-facing organizations today, while day two looks ahead to emerging developments shaping the field.</p> <p>The summit takes place at <a rel="noopener" href="https://www.thebrewery.co.uk/?utm_source=cmswire.com" target="_blank" title="Evolution">Evolution</a> and features case studies, expert insights and networking opportunities across a single exhibition floor. Senior leaders in <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a>, service, technology and marketing are the primary beneficiaries.</p> <h2>Engage Customer Summit London Focus Areas</h2> <ul> <li><strong>Customer Reality:</strong> Examines current service pressures and evolving customer needs facing organizations today.</li> <li><strong>Future of Customer Engagement:</strong> Explores AI, data analytics, journey orchestration and personalization to improve customer experience.</li> <li><strong>Leadership &amp; Culture:</strong> Addresses how organizational culture, leadership and talent drive customer engagement transformation.</li> <li><strong>Technology &amp; Innovation:</strong> Covers emerging technologies that improve customer journeys and operational efficiency.</li> <li><strong>Brand &amp; Customer Alignment:</strong> Strategies to align brand experience with customer experience for greater business impact.</li> </ul> <h2>Who Should Attend the Engage Customer Summit</h2> <p>The summit is designed for senior leaders and practitioners working across <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a>, service and related functions, including:</p> <ul> <li>Senior customer engagement leaders responsible for customer success and experience</li> <li>Heads of Customer Experience and Customer Service</li> <li>Directors and C-suite executives in customer-facing roles</li> <li>Marketing and sales leaders focused on <a rel="noopener" href="https://www.cmswire.com/customer-experience/customer-journey-mapping-a-how-to-guide/" target="_blank" title="customer journey mapping">customer journey mapping</a> and engagement strategies</li> <li>Technology and digital transformation leaders in customer experience</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Wed, 29 Apr 2026 10:46:44 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/engage-customer-summit-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/engage-customer-summit-london-2026/ digital marketing marketing advertising mad fest customer experience marketing technologies MAD Fest London 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> July 7, 2026</li> <li><strong>Ends:</strong> July 9, 2026</li> <li><strong>Location:</strong> London</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/no-type/mad-fest-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>MAD Fest 2026 draws over 15,000 marketing and advertising professionals to London's Old Truman Brewery.</em></p> <p>MAD Fest 2026 is a three-day marketing, advertising and disruption festival running July 7-9 at the <a rel="noopener" href="https://www.trumanbrewery.com/?utm_source=cmswire.com" target="_blank" title="Old Truman Brewery">Old Truman Brewery</a> in London. The event is expected to gather over 15,000 marketers, agency leaders and brand professionals under the theme "The Human Touch."</p> <p>The festival is structured as an invite-only format designed to balance buyers and suppliers, with the stated goal of fostering quality connections over volume. Programming includes keynote speakers, masterclasses, brand innovation pitches and experiential activations.</p> <h2>MAD Fest 2026 Themes &amp; Focus Areas</h2> <ul> <li><strong>The Human Touch:</strong> Leveraging technology and innovation to improve marketing effectiveness beyond generic solutions.</li> <li><strong>Brand Innovation:</strong> Showcasing new ideas and start-up challenges with notable investment opportunities.</li> <li><strong>Marketing Technology &amp; Disruption:</strong> Sessions on emerging <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing technologies">marketing technologies</a>, AI and behavioural science.</li> <li><strong>Diversity &amp; Inclusion:</strong> Initiatives such as the Female Leaders' Club, addressing gender and diversity issues in the industry.</li> <li><strong>Networking &amp; Collaboration:</strong> Facilitated meetings, workshops and private client club lounges hosted by agencies.</li> </ul> <h2>Who Should Attend MAD Fest 2026</h2> <p>MAD Fest London 2026 targets senior decision-makers and innovators across the marketing and advertising ecosystem, including:</p> <ul> <li><strong>CMOs and senior marketing executives</strong> at major brands</li> <li><strong>Senior brand marketers and agency leaders</strong> seeking media and technology solutions</li> <li><strong>Martech and adtech innovators</strong>, platforms and service providers</li> <li><strong>Start-up founders and brand innovators</strong> pursuing investment and visibility</li> <li><strong>Marketing and advertising professionals</strong> focused on industry disruption</li> </ul> <p>The event also serves as a valuable opportunity for professionals interested in <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> strategies and <a rel="noopener" href="https://www.cmswire.com/customer-experience/mastering-personalized-customer-experience-for-growth/" target="_blank" title="personalization">personalization</a> to explore how emerging technologies are reshaping brand engagement.</p> <h2>MAD Fest 2026 Sponsors&nbsp;</h2><ul> <li><a rel="noopener" href="https://www.cvent.com/?utm_source=cmswire.com" target="_blank">Cvent</a></li> <li><a rel="noopener" href="https://www.uber.com/gb/en/advertising/?utm_source=cmswire.com" target="_blank">Uber Advertising</a></li> <li><a rel="noopener" href="https://www.wpp.com/?utm_source=cmswire.com" target="_blank">WPP Media</a></li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Wed, 22 Apr 2026 11:47:03 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/no-type/mad-fest-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/no-type/mad-fest-london-2026/ digital marketing marketing ai in marketing brightonseo seo ai seo BrightonSEO San Diego 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> September 15, 2026</li> <li><strong>Ends:</strong> September 16, 2026</li> <li><strong>Location:</strong> San Diego</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/brightonseo-san-diego-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>BrightonSEO returns to San Diego for its fourth US edition, targeting search marketing professionals across all career levels.</em></p> <p>BrightonSEO 2026 runs Sept. 15-16 at the <a rel="noopener" href="https://www.visitsandiego.com?utm_source=cmswire.com" target="_blank" title="San Diego Convention Center">San Diego Convention Center</a>. The event is part of a global search marketing conference series and draws over 1,500 attendees from the US and internationally, according to organizers.</p> <p>The two-day program features expert-led training workshops, a talks program and networking opportunities spanning search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing and digital marketing. Organizers say ticket holders also receive access to Hero Conf, a dedicated PPC conference included as part of the package.</p> <p>The conference aims to deliver practical, actionable insights to help attendees advance their careers and keep pace with a rapidly shifting search marketing landscape.</p> <h2>BrightonSEO 2026 Themes &amp; Focus Areas</h2> <ul> <li><strong>Search Marketing &amp; SEO:</strong> Practical strategies for improving organic search performance and adapting to AI-driven search changes.</li> <li><strong>PPC &amp; Paid Social Advertising:</strong> Advanced tactics and training for paid search and social media marketing.</li> <li><strong>Content Marketing &amp; Influencer Marketing:</strong> Creating engaging content and leveraging influencer partnerships.</li> <li><strong>Technical SEO &amp; Data Science:</strong> The role of technical SEO, structured data and analytics in modern search marketing.</li> <li><strong>AI &amp; Machine Learning in Search:</strong> Understanding AI's impact on search algorithms, content strategy and <a rel="noopener" href="https://www.cmswire.com/digital-marketing/top-10-ai-marketing-analytics-tools/" target="_blank" title="marketing effectiveness">marketing effectiveness</a>.</li> </ul> <h2>Who Should Attend BrightonSEO 2026</h2> <p>The event is designed for a broad range of marketing professionals, from practitioners to senior leaders. Key personas include:</p> <ul> <li>Senior managers, directors and VP-level professionals in digital marketing, content, SEO and analytics</li> <li>Search marketers, content professionals and digital marketers at all career levels</li> <li>In-house marketers, agency professionals and freelancers seeking actionable <a rel="noopener" href="https://www.cmswire.com/digital-marketing/10-best-free-seo-tools-for-marketers/" target="_blank" title="SEO tools for marketing">SEO tools for marketing</a> and <a rel="noopener" href="https://www.cmswire.com/digital-marketing/seo-meets-ai-why-generative-engines-are-the-new-gatekeepers-of-discovery/" target="_blank" title="AI SEO">AI SEO</a> strategies</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 21 Apr 2026 13:03:17 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/brightonseo-san-diego-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/brightonseo-san-diego-2026/ digital marketing moz ai seo mozcon customer experience seo ai search ai MozCon London 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 13, 2026</li> <li><strong>Ends:</strong> November 13, 2026</li> <li><strong>Location:</strong> London</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/mozcon-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>A one-day SEO and digital marketing conference in London, MozCon brings expert-led sessions and peer networking to search professionals.</em></p> <p>MozCon London 2026 is a one-day in-person search engine optimization (SEO) and digital marketing conference running November 13 at <a rel="noopener" href="https://convene.com/locations/london/22-bishopsgate/?utm_source=cmswire.com" target="_blank" title="Convene 22 Bishopsgate">Convene 22 Bishopsgate</a> in London.</p> <p>The event is organized by Moz and targets SEO practitioners, digital marketers, business owners and executives seeking practical frameworks and actionable insights. Programming is designed to deliver high-signal, tactical content with minimal filler.</p> <p>Attendees can expect expert-led sessions covering advanced SEO strategies, evolving digital marketing practices and data-driven decision-making, alongside structured networking opportunities with industry peers.</p> <h2>MozCon London 2026 Focus Areas</h2> <ul> <li><strong>SEO Strategies:</strong> Advanced tactics for improving search engine rankings and visibility.</li> <li><strong>Digital Marketing Trends:</strong> Insights into evolving digital marketing practices and technologies.</li> <li><strong>Content Marketing:</strong> Effective content creation and optimization techniques.</li> <li><strong>Analytics &amp; Data-Driven Decisions:</strong> Using data to inform marketing strategies and measure success.</li> <li><strong>Networking &amp; Community Building:</strong> Opportunities to connect with industry peers and thought leaders.</li> </ul> <h2>Who Should Attend MozCon London</h2> <p>MozCon London 2026 is designed for practitioners and leaders working at the intersection of search and digital marketing:</p> <ul> <li>SEO professionals seeking advanced tactics and strategies</li> <li>Digital marketers focused on SEO and growth marketing</li> <li>Marketing executives and business owners seeking actionable SEO insights and networking</li> </ul> <p>The conference complements other <a rel="noopener" href="https://www.cmswire.com/customer-experience/best-cx-marketing-events/" target="_blank" title="customer experience events">customer experience events</a> focused on broader digital strategy and customer engagement.</p> <h2>MozCon London 2026 Sponsors</h2> <p>Sponsor data is sourced from past MozCon London and MozCon New York events; current 2026 London sponsors have not been confirmed. Notable past and/or present sponsors include:</p> <ul> <li><a rel="noopener" href="https://www.linkbuildinghq.com?utm_source=cmswire.com" target="_blank">LinkBuildingHQ</a></li> <li><a rel="noopener" href="https://www.fatjoe.com?utm_source=cmswire.com" target="_blank">Fatjoe</a></li> <li><a rel="noopener" href="https://www.ics-digital.com?utm_source=cmswire.com" target="_blank">ICS Digital</a></li> <li><a rel="noopener" href="https://www.womenintechseo.com?utm_source=cmswire.com" target="_blank">Women in Tech SEO</a></li> <li><a rel="noopener" href="https://adsy.com?utm_source=cmswire.com" target="_blank">Adsy</a></li> </ul> <h2>Moz's Current Products &amp; Platforms</h2> <ul> <li><strong>Moz Pro:</strong> An all-in-one SEO software suite designed to help users improve search rankings, drive qualified website traffic, optimize content and manage SEO campaigns. Includes MozBar Premium, link research tools, SEO insights and 24-hour online support. The platform addresses many of the same challenges covered in <a rel="noopener" href="https://www.cmswire.com/digital-marketing/10-best-free-seo-tools-for-marketers/" target="_blank" title="SEO tools for marketing">SEO tools for marketing</a>.</li> <li><strong>Moz Local:</strong> A local SEO tool that helps businesses manage online listings, audit local SEO performance, monitor listing health and increase local visibility. Supports flexible billing and multiple locations.</li> <li><strong>Moz API:</strong> Provides access to Moz's SEO data for integration into commercial products. Offers a free tier and paid plans starting at $5 per month for developers and businesses building custom data solutions. As search evolves with <a rel="noopener" href="https://www.cmswire.com/digital-marketing/seo-meets-ai-why-generative-engines-are-the-new-gatekeepers-of-discovery/" target="_blank" title="AI SEO">AI SEO</a> and generative engines, API access becomes increasingly valuable for adaptive optimization strategies.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Mon, 13 Apr 2026 12:18:49 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/mozcon-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/mozcon-london-2026/