CMSWire - Upcoming Events https://www.cmswire.com/ A constantly updated list of industry events. Copyright Simpler Media Group, Inc. All rights reserved. en Mon, 05 Oct 2026 16:11:35 -0500 Mon, 05 Oct 2026 16:11:35 -0500 Simpler Media Group Publishing Platform 2.1 editors@cmswire.com (Editor) http://blogs.law.harvard.edu/tech/rss 30 digital experience parloa vktr enterprise customer service cmswire ai cx The Enterprise CX Stress Test: What Happens When Customers Actually Need Help? Event Details
  • Starts: October 28, 2026
  • Ends: October 28, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Mon, 05 Oct 2026 16:11:35 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-261028-parloa-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261028-parloa-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-261028-parloa-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261028-parloa-cw&utm_content=evt-cal/ customer experience ai technology ai in customer experience ai for customer success festival agentic ai AI for Customer Success Festival San Francisco 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> January 21, 2027</li> <li><strong>Ends:</strong> January 22, 2027</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/ai-for-customer-success-festival-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>AI for Customer Success <em>Festival San Francisco 2027&nbsp;</em>brings AI-driven retention and growth strategies to customer success leaders</em></p> <p>The <em>AI for Customer Success <em>Festival San Francisco 2027&nbsp;</em></em>&nbsp;takes place Jan. 21 as a single-day, in-person event. The event features an interactive format built around workshops and working sessions that apply artificial intelligence to customer success challenges and foster collaboration across the go-to-market ecosystem.</p> <p>Event materials indicate sessions will focus on using AI and real-world data to identify churn and expansion signals, build dynamic <a rel="noopener" href="https://www.cmswire.com/customer-experience/mastering-personalized-customer-experience-for-growth/" target="_blank" title="customer health scores and improve engagement and personalization">customer health scores and improve engagement and personalization</a>. Additional agenda topics include <a rel="noopener" href="https://www.vktr.com/ai-technology/ai-agent-vs-agentic-ai-whats-the-difference-and-why-it-matters/" target="_blank" title="agentic AI">agentic AI</a>, onboarding optimization, AI-driven workflows and executive decision-making. Organizers project more than 400 attendees, with 80% in senior management roles.</p> <h2>AI for Customer Success Festival San Francisco 2027 Themes</h2> <p>The event's content centers on six focus areas, according to organizers:</p> <ul> <li>AI-based customer health: using real-world data and dynamic scoring to surface customer risk and opportunity</li> <li>Churn prediction and retention: combining predictive AI signals with human judgment to identify churn risk early</li> <li>Agentic AI and automation: scaling customer success workflows and outcomes without proportionally scaling headcount</li> <li>Revenue intelligence and executive alignment: applying customer intelligence to revenue strategy and demonstrating impact to executives</li> <li>Personalization and customer engagement: using AI and automation to support smarter, tailored customer interactions</li> <li>Onboarding optimization: automating and improving onboarding to deliver customer value sooner and reduce early churn</li> </ul> <h2>Who Should Attend the AI for Customer Success Festival San Francisco 2027</h2> <p>The event targets professionals across customer success and related go-to-market functions, including:</p> <ul> <li>Customer success leaders responsible for retention, expansion and customer outcomes</li> <li>Senior customer success and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> decision-makers</li> <li>Go-to-market leaders working across customer success, revenue and related functions</li> <li>Customer success practitioners implementing AI, automation, predictive analytics and customer intelligence</li> <li>Customer success teams evaluating AI-supported workflows, health scoring and onboarding&nbsp;</li></ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 01 Oct 2026 10:48:57 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/ai-for-customer-success-festival-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/ai-for-customer-success-festival-san-francisco-2027/ customer experience ai in customer experience customer contact week customer exeprience ai cmp ccw contact center Customer Contact Week Las Vegas 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> June 14, 2027</li> <li><strong>Ends:</strong> June 18, 2027</li> <li><strong>Location:</strong> Las Vegas</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/customer-contact-week-las-vegas-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>CCW Las Vegas 2027 convenes customer contact and CX leaders to tackle AI adoption, workforce strategy and digital transformation.</em></p> <p>Customer Contact Week (CCW) Las Vegas 2027 returns to <a rel="noopener" href="https://www.caesars.com/meetings/properties/caesars-forum?utm_source=cmswire.com" target="_blank" title="Caesars Forum">Caesars Forum</a> from June 14-17. The event draws thousands of customer contact and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> leaders, including representation from more than half of the Fortune 100, for keynotes, workshops, think tanks and an expo hall covering AI, automation and analytics technologies.</p> <p>Attendees gain insights into digital transformation, generative AI, workforce management and leadership development. Organizers position the event around practical strategies, peer benchmarking and networking opportunities aimed at improving customer contact operations and business results.</p> <h2>CCW Las Vegas 2027 Themes</h2> <ul> <li><strong>AI and Automation</strong>: Practical applications and governance of AI in <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact centers">contact centers</a> to improve operational outcomes.</li> <li><strong>Customer Experience Evolution</strong>: Strategies for enhancing CX through data-driven personalization and omnichannel engagement.</li> <li><strong>Workforce Management and Leadership</strong>: Best practices for managing remote workforces, coaching and leadership development.</li> <li><strong>Digital Transformation</strong>: Integrating emerging technologies and digital strategies to optimize customer service.</li> <li><strong>Industry Benchmarking and Networking</strong>: Peer benchmarking, solution discovery and professional growth through interactive sessions and expo engagements.</li> </ul> <h2>Who Should Attend CCW Las Vegas 2027</h2> <p>The event targets professionals responsible for shaping customer contact and experience strategy across major industries. Key personas include:</p> <ul> <li>Customer contact leaders and professionals seeking practical strategies and technologies to elevate CX</li> <li>Executives from Fortune 100 companies in financial services, healthcare and wellness, technology, and consumer goods and retail</li> <li>Customer experience and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> executives</li> <li>Technology providers serving the customer contact industry</li> <li>Industry thought leaders and solution specialists</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 01 Oct 2026 10:31:39 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/customer-contact-week-las-vegas-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/customer-contact-week-las-vegas-2027/ customer experience customer management practice cmp customer contact week ccw ai ai in customer experience customer exeprience Customer Contact Week Orlando 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> January 25, 2027</li> <li><strong>Ends:</strong> January 27, 2027</li> <li><strong>Location:</strong> Orlando, Fla.</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/customer-contact-week-orlando-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Customer Contact Week Orlando 2027 unites CX and contact center leaders to tackle AI adoption and workforce strategy.</em></p> <p>Customer Contact Week (CCW) Orlando 2027 runs Jan. 25-27 at the <a rel="noopener" href="https://www.hyatt.com/hyatt-regency/en-US/mcoro-hyatt-regency-orlando?utm_source=cmswire.com" target="_blank" title="Hyatt Regency Orlando">Hyatt Regency Orlando</a>. Powered by Customer Management Practice (CMP), the event series focuses on the customer contact experience industry, bringing together industry visionaries, established brands and emerging leaders to discuss best practices and emerging technologies in customer service.</p> <p>Attendees typically include senior corporate leaders from retail, healthcare, finance and technology sectors who oversee <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> operations. The agenda includes keynote speakers, breakout sessions, workshops and networking opportunities covering AI adoption, workforce engagement, omnichannel integration and operational excellence.</p> <p>The event also includes the CCWomen Summit, CMP Certified leadership and agent certification programs, and an Expo Hall featuring AI, <a rel="noopener" href="https://www.cmswire.com/contact-center/what-is-contact-center-as-a-service-ccaas/" target="_blank" title="CCaaS">CCaaS</a>, CX analytics, BPO and workforce enablement solutions.</p> <h2>CCW Orlando 2027 Themes &amp; Focus Areas</h2> <ul> <li><strong>Cross-Functional Partnerships</strong> - Best practices for forging strong partnerships between customer experience and contact center functions</li> <li><strong>AI Adoption and Automation</strong> - Strategies for implementing AI to enhance efficiency and personalization in customer interactions</li> <li><strong>Workforce Management and Agent Retention</strong> - Approaches to coaching, team building and improving frontline talent engagement</li> <li><strong>Omnichannel Performance and Self-Service</strong> - Delivering reliable support across multiple customer touchpoints</li> <li><strong>Operational Excellence and Cost Management</strong> - Software selection, cost evaluations and performance benchmarking</li> <li><strong>Customer Experience Strategy</strong> - Aligning CX and contact center teams to improve <a rel="noopener" href="https://www.cmswire.com/customer-experience/customer-journey-mapping-a-how-to-guide/" target="_blank" title="customer journey">customer journey</a> outcomes and satisfaction</li> </ul> <h2>Who Should Attend CCW Orlando 2027</h2> <p>CCW Orlando 2027 draws professionals responsible for shaping customer interaction strategy and contact center performance. Target attendees include:</p> <ul> <li>VPs of Customer Care</li> <li>Directors of Contact Center Operations</li> <li>CX Officers</li> <li>IT leaders actively shaping the future of customer interactions</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 01 Oct 2026 10:17:12 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/customer-contact-week-orlando-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/customer-contact-week-orlando-2027/ customer experience icreon customer portal cmswire b2b cx webinar How Does a Company Turn a Self-Service Portal Into a Real Commercial Advantage? Event Details
  • Starts: October 27, 2026
  • Ends: October 27, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Thu, 01 Oct 2026 07:16:31 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-261027-icreon-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261027-icreon-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-261027-icreon-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261027-icreon-cw&utm_content=evt-cal/ customer experience cmp customer contact week ccw ccw executive exchange contact center CMP: CCW Executive Exchange Miami 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 2, 2026</li> <li><strong>Ends:</strong> November 4, 2026</li> <li><strong>Location:</strong> Miami</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/cmp-ccw-executive-exchange-miami-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Invite-only CCW Executive Exchange gathers CX and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> leaders in Miami to tackle AI, automation and workforce strategy.</em></p> <p>The CCW Executive Exchange 2026 is an invite-only event held at the <a rel="noopener" href="https://www.marriott.com/en-us/hotels/miajw-jw-marriott-miami/overview/?utm_source=cmswire.com" target="_blank" title="JW Marriott Miami">JW Marriott Miami</a>&nbsp;on Nov. 2-4. The gathering convenes senior leaders in <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and contact center operations to discuss operational transformation, strategy alignment, workflow redesign and organizational readiness for future challenges.</p> <p>The event emphasizes focused peer discussions, curated one-on-one meetings with vetted solution providers and interactive sessions on AI, digital transformation, workforce management and customer success analytics. Organizers select attendees to help ensure relevant conversations and networking opportunities among senior decision-makers.</p> <h2>CCW Executive Exchange 2026 Themes</h2> <ul> <li><strong>Knowledge &amp; Experience Enablement:</strong> Addressing knowledge friction to improve resolution speed and confidence across teams and self-service.</li> <li><strong>Automation &amp; Operational Efficiency:</strong> Enhancing automation value through evolved workflows, governance and operational execution.</li> <li><strong>Data Analytics for Customer Success:</strong> Leveraging customer and operational data to improve visibility, prioritization and decision-making speed.</li> <li><strong>Workforce Management and Leadership:</strong> Preparing teams for complex, emotionally nuanced interactions as automation handles simpler tasks.</li> </ul> <h2>Who Should Attend CCW Executive Exchange 2026</h2> <p>The event is designed for senior professionals shaping <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and contact center strategy, including:</p> <ul> <li>Senior customer experience leaders responsible for CX strategy and operational transformation</li> <li>Contact center operations leaders</li> <li>Digital transformation executives</li> <li>Customer service technology decision-makers</li> <li>AI and automation initiative leaders</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Mon, 28 Sep 2026 11:01:58 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/cmp-ccw-executive-exchange-miami-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/cmp-ccw-executive-exchange-miami-2026/ customer experience genesys conversational ai ai in customer experience genesys xperience Genesys Xperience on Tour Washington, D.C. 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 27, 2026</li> <li><strong>Ends:</strong> October 27, 2026</li> <li><strong>Location:</strong> Washington, D.C.</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/genesys-xperience-on-tour-washington-dc-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Genesys brings AI-driven customer experience strategies to Washington, D.C. leaders on October 27</em></p> <p>Genesys Xperience on Tour Washington, D.C. 2026 takes place Oct. 27 at the <a rel="noopener" href="https://www.hilton.com/en/hotels/dcashhh-capital-hilton/?utm_source=cmswire.com" target="_blank" title="Capital Hilton">Capital Hilton</a>. The complimentary event is part of the Xperience 2026 series and centers on <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> innovation, artificial intelligence and cloud solutions.</p> <p>The agenda includes keynote speakers, breakout sessions and networking opportunities with Genesys experts, partners and industry leaders. Sessions cover practical AI applications in customer experience, new operating models for CX and strategies for integrating AI with human teams, including topics on intelligent CX front doors, journey-centric operating models and AI use case design.</p> <h2>Genesys Xperience on Tour Washington, D.C. 2026 Themes</h2> <ul> <li><strong>AI in Customer Experience:</strong> How AI investments translate into measurable business returns and improved customer interactions.</li> <li><strong>Agentic Orchestration:</strong> Connecting AI and human teams to create adaptive, continuous transformation in CX workflows.</li> <li><strong>Journey-Centric Operating Models:</strong> Building integrated, scalable service delivery and governance strategies using AI-enabled workflows.</li> <li><strong>Designing AI Use Cases:</strong> Methodologies for creating AI applications grounded in real needs and measurable outcomes.</li> <li><strong>Leadership in AI Transformation:</strong> Addressing organizational readiness, governance and new ways of working with AI.</li> </ul> <h2>Who Should Attend Genesys Xperience on Tour Washington, D.C. 2026</h2> <p>The event targets professionals responsible for shaping and delivering customer experience strategy. Key personas include:</p> <ul> <li>CX leaders ready to deliver smarter, more connected experiences</li> <li>CX professionals seeking solutions to enhance customer engagement</li> <li>IT leaders evaluating technology for customer engagement improvements</li> <li>Enterprise technology professionals focused on AI and cloud solutions</li> <li>AI transformation stakeholders assessing organizational readiness and governance</li> </ul> <h2>Genesys Xperience on Tour Washington, D.C. 2026 Sponsors</h2> <p>The sponsor roster appears current for the 2026 event. Notable sponsors include:</p> <ul> <li>AWS (Platinum)</li> <li>Verizon (Gold)</li> <li>Capgemini (Silver)</li> <li>Miratech (Gold)</li> <li>AudioCodes (Silver)</li> </ul> <h2>Genesys's Current Products &amp; Platforms</h2> <ul> <li><strong>Genesys Cloud CX:</strong> An AI-powered customer experience platform enabling real-time <a rel="noopener" href="https://www.cmswire.com/customer-experience/why-agentic-ai-is-the-next-step-in-customer-journey-orchestration/" target="_blank" title="customer experience orchestration">customer experience orchestration</a>, connecting customer intent to human and AI workforce, data and systems for consistent, personalized interactions across channels.</li> <li><strong>Agentic Virtual Agent:</strong> AI-powered virtual agents designed to reason, act and adapt to resolve complex customer needs, handle multi-step tasks and provide <a rel="noopener" href="https://www.cmswire.com/digital-experience/why-conversational-ai-is-so-much-more-than-a-chatbot/" target="_blank" title="conversational AI">conversational AI</a> experiences across digital and voice channels.</li> <li><strong>AI Copilots:</strong> AI-powered partners for <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> agents that assist in task execution, aim to improve efficiency and provide real-time guidance and automation support.</li> <li><strong>Customer Journey Management:</strong> An AI-powered platform that tracks, measures and aims to improve customer experiences in real time, offering insights for journey optimization and performance analytics across touchpoints.</li> <li><strong>Integrations:</strong> A set of pre-built and custom integrations connecting Genesys Cloud to Salesforce, ServiceNow and other enterprise systems, data sources and third-party applications.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 25 Sep 2026 20:09:16 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/genesys-xperience-on-tour-washington-dc-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/genesys-xperience-on-tour-washington-dc-2026/ customer experience genesys genesys xperience conversational ai ai in customer experience Genesys Xperience on Tour San Francisco 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 5, 2026</li> <li><strong>Ends:</strong> November 6, 2026</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/genesys-xperience-on-tour-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Genesys brings CX leaders to San Francisco to explore agentic AI and human-AI collaboration in customer service.</em></p> <p>Genesys Xperience on Tour San Francisco 2026 is a complimentary event focused on <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> (CX) and artificial intelligence (AI) innovation. The event brings together industry leaders, technology enthusiasts and professionals to explore practical applications of AI in CX, including agentic orchestration that connects AI and human teams.</p> <p>The event takes place Nov. 5 at <a rel="noopener" href="https://www.svnwest.com/?utm_source=cmswire.com" target="_blank" title="SVN West">SVN West</a>. It features keynote presentations, breakout sessions and networking opportunities with Genesys experts and partners.</p> <p>Attendees will learn about AI-enabled workflows, new operating models for CX and strategies for operationalizing <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> at scale. Genesys designed the event for CX leaders seeking to deliver more connected customer experiences.</p> <h2>Genesys Xperience on Tour San Francisco 2026 Themes</h2> <p>The event covers the following focus areas:</p> <ul> <li>AI in Customer Experience: Exploring how AI investments translate into measurable business returns</li> <li>Agentic Orchestration: Connecting AI and human teams to replace rigid workflows with adaptive operating models</li> <li>CX Operating Models: Building integrated global hubs with AI-enabled workflows for scalable service delivery</li> <li>Designing AI Use Cases: Methodologies for creating AI applications grounded in real business needs</li> <li>Human + AI Collaboration: Strategies for embedding AI across customer journeys and workforce engagement</li> </ul> <h2>Who Should Attend Genesys Xperience on Tour San Francisco 2026</h2> <p>The event targets professionals responsible for shaping and delivering customer experience strategy, including:</p> <ul> <li>Customer experience (CX) leaders</li> <li>Technology enthusiasts</li> <li>Customer experience professionals</li> <li>IT leaders seeking solutions to enhance customer engagement</li> </ul> <h2>Genesys Xperience on Tour San Francisco 2026 Sponsors</h2> <p>The sponsor list appears current for the 2026 event page. Notable sponsors include:</p> <ul> <li>AWS (Platinum)</li> <li>Verizon (Gold)</li> <li>Capgemini (Silver)</li> <li>AudioCodes (Silver)</li> <li>C1 (Gold)</li> </ul> <h2>Genesys's Current Products &amp; Platforms</h2> <ul> <li>Genesys Cloud CX — a cloud <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> and customer-experience platform that brings together customer interactions, human agents, AI capabilities, data, systems and workflows to support experience orchestration</li> <li>Agentic Virtual Agent — a customer-facing AI capability for handling interactions and completing tasks, which Genesys says can reason, act and adapt across experiences</li> <li>AI copilots — AI assistants intended to support contact-center teams, which Genesys says can help teams save time and operate more efficiently</li> <li>Customer journey management — an AI-supported capability for tracking, measuring and improving <a rel="noopener" href="https://www.cmswire.com/customer-experience/customer-journey-mapping-a-how-to-guide/" target="_blank" title="customer journeys">customer journeys</a> in real time</li> <li>Integrations and apps — capabilities for connecting Genesys Cloud CX with enterprise data, tools and systems, including integrations with Salesforce and ServiceNow</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 25 Sep 2026 14:40:22 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/genesys-xperience-on-tour-san-francisco-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/genesys-xperience-on-tour-san-francisco-2026/ customer experience genesys genesys xperience conversational ai ai in customer experience Genesys Xperience on Tour Chicago 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 21, 2026</li> <li><strong>Ends:</strong> October 21, 2026</li> <li><strong>Location:</strong> Chicago</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/genesys-xperience-on-tour-chicago-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Genesys brings its AI-powered customer experience roadshow to Chicago for a free one-day summit on cloud and AI innovation.</em></p> <p>Genesys Xperience on Tour Chicago 2026 takes place Oct. 21, 2026 at the <a rel="noopener" href="https://www.marriott.com/?utm_source=cmswire.com" target="_blank" title="Chicago Marriott Downtown Magnificent Mile">Chicago Marriott Downtown Magnificent Mile</a>. The complimentary one-day event gathers <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> leaders and professionals to examine developments in AI, cloud solutions and customer engagement.</p> <p>The agenda includes keynote speakers, breakout sessions and networking opportunities with Genesys experts, partners and industry peers. Organizers say attendees will gain insights into practical applications of <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a>, learn about new operating models for CX and hear transformation stories from established brands.</p> <h2>Genesys Xperience on Tour Chicago 2026 Themes</h2> <ul> <li><strong>AI in Customer Experience:</strong> Exploring how organizations turn AI investments into measurable business returns</li> <li><strong>Agentic Orchestration:</strong> Connecting AI and human teams to create adaptive operating models for continuous transformation</li> <li><strong>Customer Engagement Innovation:</strong> Showcasing cloud solutions and technologies that enhance customer interactions</li> <li><strong>Real-World Case Studies:</strong> Sharing lessons learned and adoption strategies from leading brands</li> <li><strong>Networking and Collaboration:</strong> Opportunities to engage with CX leaders, technology experts and Genesys partners</li> </ul> <h2>Who Should Attend Genesys Xperience on Tour Chicago 2026</h2> <p>The event targets professionals responsible for shaping and executing customer experience strategy, including:</p> <ul> <li>Customer experience leaders seeking smarter, more connected experiences</li> <li>Enterprise IT leaders and professionals involved in CX strategy and technology implementation</li> <li>Technology enthusiasts and industry professionals focused on AI, cloud solutions and customer engagement</li> </ul> <h2>Genesys Xperience on Tour Chicago 2026 Sponsors</h2> <p>Notable past and/or present sponsors of the event include:</p> <ul> <li>AWS (Platinum)</li> <li>Verizon (Gold)</li> <li>Capgemini (Silver)</li> <li>Miratech (Gold)</li> <li>C1 (Gold)</li> </ul> <h2>Genesys' Current Products &amp; Platforms</h2> <ul> <li><strong>Genesys Cloud CX:</strong> An AI-powered customer experience platform enabling real-time experience orchestration, connecting customer intent to human and AI workforces, data and systems for consistent, personalized interactions across channels</li> <li><strong>Agentic Virtual Agent:</strong> An AI agent platform designed to reason, act and adapt to resolve complex customer needs, handle multi-step tasks and provide <a rel="noopener" href="https://www.cmswire.com/digital-experience/why-conversational-ai-is-so-much-more-than-a-chatbot/" target="_blank" title="conversational AI">conversational AI</a> experiences across digital and voice channels</li> <li><strong>AI Copilots:</strong> Tools designed to assist <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> agents by automating routine tasks, improving call efficiency and enabling agents to focus on complex customer issues</li> <li><strong>Customer Journey Management:</strong> Analytics and optimization tools that track, measure and improve customer experiences in real time across touchpoints</li> <li><strong>Integrations:</strong> A platform connecting Genesys Cloud CX with enterprise systems including Salesforce, ServiceNow and other third-party applications and data sources</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 25 Sep 2026 14:28:33 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/genesys-xperience-on-tour-chicago-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/genesys-xperience-on-tour-chicago-2026/ customer experience customer exerpeince genesys ai in customer experience genesys xperience Genesys Xperience on Tour New York 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 17, 2026</li> <li><strong>Ends:</strong> November 17, 2026</li> <li><strong>Location:</strong> New York</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/genesys-xperience-on-tour-new-york-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Genesys brings AI-driven customer experience strategies to New York in one-day event.</em></p> <p>Genesys Xperience on Tour New York 2026 takes place Nov. 17 at the <a rel="noopener" href="https://www.javitscenter.com/?utm_source=cmswire.com" target="_blank" title="Javits Center">Javits Center</a>. Part of the broader Genesys Xperience on Tour 2026 series, the complimentary one-day event focuses on <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> innovation, artificial intelligence and cloud solutions.</p> <p>The agenda includes keynote presentations, breakout sessions and networking opportunities with Genesys experts, partners and industry leaders. Sessions cover practical applications of <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a>, new operating models for CX and strategies for integrating AI with human teams.</p> <h2>Genesys Xperience on Tour New York 2026 Themes</h2> <ul> <li><strong>AI in Customer Experience</strong>: Exploring how organizations turn AI investments into measurable returns and practical applications</li> <li><strong>Agentic Orchestration</strong>: Understanding the new operating model connecting AI and human teams for adaptive CX workflows</li> <li><strong>Industry-Specific Insights</strong>: Sessions focused on healthcare, financial services and regulated enterprises addressing AI governance and CX trends</li> <li><strong>Customer Journey and Experience Innovation</strong>: Strategies for journey-centric operating models and enhancing customer engagement through AI</li> <li><strong>Leadership and Transformation</strong>: Insights on navigating uncertainty, driving growth and embedding AI across enterprise workflows</li> </ul> <h2>Who Should Attend Genesys Xperience on Tour New York 2026</h2> <p>The event targets professionals responsible for shaping and delivering customer experience strategy. Key personas include:</p> <ul> <li>Customer experience (CX) leaders ready to deliver smarter, more connected experiences</li> <li>Enterprise IT leaders and professionals involved in AI and cloud solutions for CX</li> <li>Customer service and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> management professionals</li> <li>Industry leaders and technology enthusiasts focused on AI-powered experience orchestration</li> </ul> <h2>Genesys Xperience on Tour New York 2026 Sponsors</h2> <p>The event's sponsor roster appears current and active, featuring companies across multiple sponsorship tiers. Notable sponsors include:</p> <ul> <li><strong>Amazon Web Services (AWS)</strong> (Platinum)</li> <li><strong>AVOXI</strong> (Gold)</li> <li><strong>C1</strong> (Gold)</li> <li><strong>Verizon</strong> (Gold)</li> <li><strong>Capgemini</strong> (Silver)</li> </ul> <h2>Genesys's Current Products &amp; Platforms</h2> <ul> <li><strong>Genesys Cloud CX</strong>: A cloud-based contact-center and customer-experience platform that brings together customer interactions, human and AI agents, workflows, systems and data to support experience orchestration</li> <li><strong>Agentic Virtual Agent</strong>: An AI agent capability for automating customer interactions, with examples including handling travel notices, card replacement and identity verification</li> <li><strong>AI copilots</strong>: AI assistance for contact-center teams intended to help staff work more efficiently</li> <li><strong>Customer journey management</strong>: AI-powered <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-journey-analytics-software/" target="_blank" title="customer journey analytics">customer journey analytics</a> capabilities for tracking, measuring and improving customer journeys in real time</li> <li><strong>Integrations</strong>: Connections between Genesys Cloud and external systems, including Salesforce and ServiceNow, as part of a broader partner ecosystem</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 25 Sep 2026 12:58:00 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/genesys-xperience-on-tour-new-york-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/genesys-xperience-on-tour-new-york-2026/ customer experience forrester ai in customer experience ai in marketing forrester cx forum west marketing customer journey customer journey mapping ai Forrester CX Forum West San Francisco 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> May 24, 2027</li> <li><strong>Ends:</strong> May 26, 2027</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/forrester-cx-forum-west-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Forrester&nbsp;<span>CX Forum West</span>&nbsp;2027 convenes customer experience, marketing and digital leaders in San Francisco for research-backed AI and CX strategy.</em></p> <p><span>Forrester CX Forum West</span> 2027 runs May 24-25 in San Francisco, gathering <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a>, marketing, digital and technology leaders for two days of research-backed sessions and peer exchange. The program centers on translating ideas into measurable business outcomes across AI adoption, journey management and CX return on investment.</p> <p>Sessions address purposeful deployment of AI and CX technologies, building defensible ROI cases and advancing cross-functional alignment. Organizers also offer targeted programs including the Executive Leadership Exchange and a Future Leaders track, alongside analyst one-on-one meetings and structured networking.</p> <p>The event takes place at the <a rel="noopener" href="https://www.hyatt.com/en-US/hotel/california/hyatt-regency-san-francisco/sfors?utm_source=cmswire.com" target="_blank" title="Hyatt Regency San Francisco">Hyatt Regency San Francisco</a>, a waterfront venue that organizers position as a setting for reflection and connection.</p> <h2><span>Forrester CX Forum West</span> 2027 Focus Areas</h2> <ul> <li><strong>Deploy technology with intent:</strong> Move beyond experimentation to purposeful AI and CX technology deployment with governance and measurable impact.</li> <li><strong>Build a CX ROI story that stands up to scrutiny:</strong> Develop business cases that connect CX initiatives to financial outcomes and stakeholder alignment.</li> <li><strong>Get practical about AI agents and agentic CX:</strong> Understand real-world deployment of AI agents and their impact on CX workflows and customer expectations.</li> <li><strong>Build better customer journeys:</strong> Transition from static journey maps to ongoing journey management with governance and measurable value.</li> <li><strong>Cross-functional alignment and stakeholder leadership:</strong> Create shared accountability and reduce friction across teams to drive CX transformation.</li> </ul> <h2>Who Should Attend <span>Forrester CX Forum West 2027</span></h2> <p>The agenda is tailored to senior leaders responsible for <a rel="noopener" href="https://www.cmswire.com/customer-experience/agentic-cx-and-marketing-the-future-of-customer-journeys/" target="_blank" title="customer experience strategy">customer experience strategy</a>, marketing performance and digital transformation. Target personas include:</p> <ul> <li><strong>CX professionals:</strong> Developing strategies to retain customers and demonstrate business impact through experience.</li> <li><strong>B2C marketing leaders:</strong> Aligning strategy with brand promise and uncovering consumer insights to build <a rel="noopener" href="https://www.cmswire.com/customer-experience/the-evolution-of-customer-loyalty-programs-in-an-always-on-world/" target="_blank" title="customer loyalty">customer loyalty</a>.</li> <li><strong>Digital leaders:</strong> Applying emerging technologies and AI to accelerate acquisition and improve engagement.</li> <li><strong>Technology leaders:</strong> Operationalizing AI and CX platforms with governance and measurable outcomes.</li> <li><strong>Journey and insights executives:</strong> Advancing <a rel="noopener" href="https://www.cmswire.com/customer-experience/customer-journey-mapping-a-how-to-guide/" target="_blank" title="customer journey mapping">customer journey mapping</a> practices and connecting research to business results.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 22 Sep 2026 11:50:14 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/forrester-cx-forum-west-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/forrester-cx-forum-west-san-francisco-2027/ customer experience adobe summit adobe customer engagement ai in customer experience digital experience platforms dxp marketing Adobe Summit Las Vegas 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> March 22, 2027</li> <li><strong>Ends:</strong> March 26, 2027</li> <li><strong>Location:</strong> Las Vegas</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/adobe-summit-las-vegas-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Adobe Summit 2027 convenes digital experience, marketing and AI leaders in Las Vegas for three days of strategy sessions, hands-on labs and Experience Cloud updates.</em></p> <p>Adobe Summit 2027 runs March 22-25 at <a rel="noopener" href="https://www.venetianlasvegas.com/?utm_source=cmswire.com" target="_blank" title="The Venetian Las Vegas">The Venetian Las Vegas</a>, bringing together marketing, technology and creative professionals to explore digital experience strategy and AI-driven customer engagement.</p> <p>The conference program includes keynotes, strategy sessions and more than 200 breakout sessions and hands-on labs. Attendees can sit for certification exams, meet Adobe product teams and network through the Community Pavilion and evening receptions.</p> <p>The agenda centers on Adobe Experience Cloud, generative and agentic AI, and data-informed marketing, targeting practitioners and executives responsible for <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> across large enterprises.</p> <h2>Adobe Summit 2027 Focus Areas</h2> <ul> <li>AI and agentic technologies</li> <li>Digital marketing and customer experience</li> <li>Adobe Experience Cloud solutions</li> <li>Data-driven decision making</li> <li>Creative and design innovation</li> </ul> <h2>Who Should Attend Adobe Summit 2027</h2> <p>The program is designed for senior professionals working at the intersection of marketing, technology and creative operations, including:</p> <ul> <li>Marketing and digital experience leaders</li> <li>IT and technology executives</li> <li>Data scientists and AI practitioners</li> <li>Designers and creative professionals</li> <li>Business decision makers</li> </ul> <h2>Adobe Summit 2027 Sponsors</h2> <p>Adobe has published an extensive sponsor roster spanning consultancies, <a rel="noopener" href="https://www.cmswire.com/digital-experience/what-you-need-to-know-about-digital-experience-platforms/" target="_blank" title="digital experience platforms">digital experience platforms</a> and marketing technology vendors. A representative selection of Diamond and Platinum-level sponsors:</p> <ul> <li>Accenture</li> <li>Deloitte Digital</li> <li>IBM</li> <li>Publicis Sapient</li> <li>PwC</li> <li>Google Cloud</li> <li>Microsoft (Experience sponsor)</li> </ul> <p>Additional notable sponsors include AWS, NVIDIA, Databricks, Snowflake, LinkedIn, Meta, Capgemini, Infosys, Cognizant Moment, WPP Enterprise Solutions and dentsu. Full sponsor list can be found <a rel="noopener" href="https://summit.adobe.com/na/sponsors/?utm_source=cmswire.com" target="_blank" title="full sponsor list">here</a>.</p> <h2>Adobe's Current Product Portfolio</h2> <ul> <li><strong>Adobe Experience Cloud</strong> — Marketing, <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-analytics-and-why-it-matters/" target="_blank" title="customer analytics">customer analytics</a> and customer experience solutions including Adobe Analytics, Adobe Target and Adobe Campaign.</li> <li><strong>Adobe Marketing Cloud</strong> — Email marketing, automation and engagement tools including Adobe Campaign and Adobe Audience Manager.</li> <li><strong>Adobe GenStudio</strong> — Cloud-based platform with AI-powered tools for generating and editing text, image and video content.</li> <li><strong>Adobe Firefly</strong> — Generative AI tool for creating images, text, video and audio, integrated across Adobe's creative applications.</li> <li><strong>Adobe Creative Cloud</strong> — Subscription suite spanning Photoshop, Illustrator, InDesign, Premiere Pro, After Effects and Adobe XD, with dedicated Business and Education editions.</li> <li><strong>Adobe Document Cloud</strong> — Document management and collaboration tools including Adobe Sign, Adobe Acrobat and Adobe PDF Services.</li> <li><strong>Adobe Acrobat</strong> — PDF and document management suite covering Acrobat Reader, Acrobat Pro and Acrobat Studio.</li> <li><strong>Adobe Premiere Pro</strong> — Professional video editing application for multi-platform delivery.</li> <li><strong>Adobe After Effects</strong> — Motion graphics, compositing and visual effects software for video and film.</li> <li><strong>Adobe Illustrator</strong> — Vector graphics editor for illustrations, logos and scalable design work.</li> <li><strong>Adobe InDesign</strong> — Desktop publishing application for brochures, magazines and books.</li> <li><strong>Adobe XD</strong> — UX/UI design and prototyping tool for digital product teams.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 22 Sep 2026 10:10:49 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/adobe-summit-las-vegas-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/adobe-summit-las-vegas-2027/ content strategy aeo seo sitecore webinar cmswire vktr dataweavers A Day in the Life of Your Content: What AI Agents See Before You Do Event Details
  • Starts: October 13, 2026
  • Ends: October 13, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Mon, 21 Sep 2026 13:58:44 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-261013-dataweavers-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261013-dataweavers-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-261013-dataweavers-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261013-dataweavers-cw&utm_content=evt-cal/ digital experience sitecore symposium agentic marketing sitecore ai in marketing digital experience platforms #martech dxp ai Sitecore Symposium Orlando 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 10, 2026</li> <li><strong>Ends:</strong> November 12, 2026</li> <li><strong>Location:</strong> Orlando, Fla.</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/sitecore-symposium-orlando-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Sitecore Symposium 2026 convenes digital experience and marketing technology professionals in Orlando for sessions on AI, content and martech strategy.</em></p> <p>Sitecore Symposium 2026 runs Nov. 10-12 at the <a rel="noopener" href="https://swandolphin.com/?utm_source=cmswire.com" target="_blank" title="Walt Disney World Dolphin Resort">Walt Disney World Dolphin Resort</a>. The event gathers executives, marketers, developers, Sitecore customers and partners to share insights on <a rel="noopener" href="https://www.cmswire.com/digital-experience/sitecore-unveils-sitecoreai-and-a-vision-for-smarter-digital-experience/" target="_blank" title="digital experience">digital experience</a>, content management and AI-driven marketing strategies.</p> <p>The program includes keynotes, breakout sessions, a solutions pavilion and networking opportunities. Pre-conference training and certification sessions are available on Nov. 10, with the main conference on Nov. 11-12. Attendees can expect coverage of Sitecore's product roadmap, customer success stories and practices for digital transformation.</p> <h2>Sitecore Symposium 2026 Focus Areas</h2> <ul> <li><strong>Discoverability for the agent era:</strong> Exploring how agentic AI changes marketing discoverability and orchestration.</li> <li><strong>Content management for the AI era:</strong> Managing digital content effectively in an AI-driven environment.</li> <li><strong>Digital asset strategy and brand visibility:</strong> Enhancing brand presence through strategic digital asset management.</li> <li><strong>Orchestrating experiences with agents:</strong> Using AI agents to automate and improve customer experiences.</li> <li><strong>Rewiring your martech stack:</strong> Integrating and optimizing marketing technology for future readiness.</li> </ul> <h2>Who Should Attend Symposium 2026</h2> <p>The event targets professionals across marketing, technology and brand leadership roles. Sessions span <a rel="noopener" href="https://www.cmswire.com/customer-experience/agentic-ai-and-marketing-the-death-of-the-traditional-funnel/" target="_blank" title="agentic marketing">agentic marketing</a>, <a rel="noopener" href="https://www.cmswire.com/digital-experience/what-you-need-to-know-about-digital-experience-platforms/" target="_blank" title="digital experience platforms">digital experience platforms</a> and emerging <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a> that are reshaping how brands operate:</p> <ul> <li>Brand leaders seeking digital experience innovations</li> <li>Digital marketers focused on content, data and AI</li> <li>Developers working with Sitecore solutions</li> <li>IT professionals involved in digital transformation</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 15 Sep 2026 13:36:49 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/sitecore-symposium-orlando-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/sitecore-symposium-orlando-2026/ digital workplace vktr cmswire ai webinar enterprise ai sitecoreai fishtank consulting Enterprise Transformation for the AI Era: Connect What You Have, Transform How You Work Event Details
  • Starts: October 15, 2026
  • Ends: October 15, 2026
  • Location: Online
  • Geography: Online
  • Info/Registration: CLICK HERE

Event Description

]]> Tue, 15 Sep 2026 03:17:27 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/wb-261015-fishtank-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261015-fishtank-cw&utm_content=evt-cal/&utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/wb-261015-fishtank-cw.html?utm_source=&utm_medium=web&utm_campaign=wb-261015-fishtank-cw&utm_content=evt-cal/ customer experience medallia experience medallia Medallia Experience Las Vegas 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> February 9, 2027</li> <li><strong>Ends:</strong> February 11, 2027</li> <li><strong>Location:</strong> Las Vegas</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/medallia-experience-las-vegas-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Medallia Experience '27 convenes CX professionals in Las Vegas to explore AI-driven experience management strategies.</em></p> <p>Experience '27 is Medallia's annual conference focused on <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> and employee experience management. The event runs Feb. 9–11, 2027, at the <a rel="noopener" href="https://www.wynnlasvegas.com/?utm_source=cmswire.com" target="_blank" title="Wynn Las Vegas">Wynn Las Vegas</a>, and gathers experience leaders and professionals to explore AI-driven CX innovations, share practical solutions and engage in hands-on training.</p> <p>The conference includes keynotes, sessions, training labs, partner summits and networking events designed to help attendees advance their experience strategies and business outcomes. The program emphasizes practical insights and collaboration among industry leaders, technology experts and partners.&nbsp;</p><h2>Experience '27 Focus Areas</h2> <ul> <li><strong>AI-Driven Customer Experience:</strong> Exploring the application of AI technologies to enhance customer insights and operational efficiency.</li> <li><strong>Experience Management Innovation:</strong> Showcasing new tools and strategies for transforming raw data into actionable business outcomes.</li> <li><strong>Hands-On Training and Expert Consultations:</strong> Providing practical sessions and one-on-one expert guidance to accelerate CX program execution.</li> <li><strong>Networking and Collaboration:</strong> Facilitating connections among CX professionals, partners and industry leaders to share best practices and foster partnerships.</li> </ul> <h2>Who Should Attend Experience '27</h2> <p>The event is designed for professionals involved in shaping and executing customer and employee experience strategies, including:</p> <ul> <li>Customer experience leaders and managers who influence or manage customer and employee experiences</li> <li>Enterprise IT leaders focused on AI-driven CX innovation</li> <li>Experience management professionals seeking hands-on training and expert consultations</li> <li>Executives and decision-makers interested in business transformation through experience management&nbsp;</li></ul><h2>Experience '27 Sponsors</h2> <p>Notable past and/or present sponsors include:</p> <ul> <li>Higher Oak</li> <li>COMOPS</li> <li>Material</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 11 Sep 2026 13:46:48 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/medallia-experience-las-vegas-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/medallia-experience-las-vegas-2027/ customer experience theydo beyond the map customer journey cx customer journey maps ai ai in customer experience TheyDo's Beyond the Map London 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 9, 2026</li> <li><strong>Ends:</strong> November 11, 2026</li> <li><strong>Location:</strong> London</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/theydo-beyond-the-map-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Beyond the Map brings enterprise CX, product and AI leaders together to operationalize customer insight for business decisions.</em></p> <p>Beyond the Map is TheyDo's annual journey management conference, running Nov. 9–11 in London. The event gathers enterprise leaders and practitioners focused on operationalizing customer insight to drive business decisions. It centers on closing the gap between what organizations know and how they act.</p> <p>Sessions cover integrating qualitative and quantitative data, embedding AI in decision-making and building intelligence infrastructure. The conference takes place at <a rel="noopener" href="https://www.kingsplace.co.uk/?utm_source=cmswire.com" target="_blank" title="Kings Place">Kings Place</a> and addresses operational challenges of <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a>, including scaling journey management across organizations and demonstrating ROI to executives.</p> <p>The program features live experiments, case studies and discussions among leaders from CX, product, service design and AI functions.</p> <h2>Beyond the Map 2026 Focus Areas</h2> <ul> <li><strong>More signal, less noise:</strong> Connecting qualitative and quantitative signals, embedding AI where it genuinely changes decisions and building intelligence infrastructure that turns insight into actionable decisions.</li> <li><strong>Fix the system, not the map:</strong> Addressing the friction between human insight and organizational reality in <a rel="noopener" href="https://www.cmswire.com/customer-experience/customer-journey-mapping-a-how-to-guide/" target="_blank" title="customer journey mapping">customer journey mapping</a> and building operating models that close the gap at scale.</li> <li><strong>Strategy needs a receipt:</strong> Demonstrating ROI to CFOs, building organizations that stay customer-centric under pressure and making confident decisions about a rapidly changing future.</li> </ul> <h2>Who Should Attend Beyond the Map2026</h2> <p>The conference is designed for senior leaders responsible for customer experience, product strategy and data-driven decision-making. Target attendees include:</p> <ul> <li>CX executives</li> <li>Heads of product</li> <li>Service design leaders</li> <li>AI and data leaders</li> <li>Business executives who fund CX and product work</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 21 Aug 2026 10:06:52 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/theydo-beyond-the-map-london-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/theydo-beyond-the-map-london-2026/ customer experience genai egain agentic ai solve26 ai eGain Solve26 Chicago Event Details
  • Starts: October 13, 2026
  • Ends: October 14, 2026
  • Location: Chicago
  • Geography: North America
  • Info/Registration: CLICK HERE

Event Description

Solve26 is the premier conference for AI, CX and KM leaders and experts. Learn, share and solve together in a two-day immersive and interactive experience curated by eGain. 

The Core Thesis of Solve26

eGain's core thesis for Solve26 is simple: AI is only as good as the information it's working from. Companies are spending heavily on chatbots and AI agents, but if those tools are pulling from scattered, outdated, or unchecked information, they'll confidently give wrong answers — or take the wrong actions — at scale. Fixing the underlying knowledge base has to come first, or AI pilots stall out before they ever pay off.

What to Expect at Solve26

Day 1 opens with a keynote from eGain CEO Ashu Roy, followed by new product announcements, live demos over lunch, customer case studies, and an evening demo-and-drinks session.

Day 2 splits into breakout options:

  • Workshops on building a knowledge base for AI, designing AI agents for customer service, and a technical session for developers on eGain's APIs and integrations (Zendesk, Salesforce, SharePoint).
  • Industry-specific sessions for banking/financial services/insurance and healthcare.
  • A roundtable for eGain's partners.

When, Where and Reserve

Solve26 runs Oct. 13-14 at the Hyatt Regency O’Hare, Chicago.

Reserve your seat for free.

]]> Thu, 20 Aug 2026 10:38:13 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/egain-solve26-chicago/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/egain-solve26-chicago/ digital marketing cmo customer experience ana masters of marketing marketing ANA Masters of Marketing Conference Orlando 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 20, 2026</li> <li><strong>Ends:</strong> October 23, 2026</li> <li><strong>Location:</strong> Orlando and Virtual</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/ana-masters-of-marketing-conference-orlando-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>ANA Masters of Marketing convenes senior CMOs and brand leaders to explore AI, growth strategies and marketing leadership.</em></p> <p>The ANA Masters of Marketing Conference runs Oct. 20–23 Orlando, Fla. The event brings together senior marketing leaders — including CMOs, brand executives and agency partners — to examine strategies that drive brand and business growth.</p> <p>The conference features keynotes, workshops and networking sessions designed to facilitate collaboration and knowledge exchange among marketing professionals. Sessions cover AI, brand growth, <a rel="noopener" href="https://www.cmswire.com/digital-marketing/6-marketing-technology-trends-to-watch-this-year/" target="_blank" title="marketing trends">marketing trends</a> and strategic decision-making relevant to enterprise-level marketing leadership. The event also offers virtual participation options through the ANA Events app and virtual platform.</p> <p>The 2026 ANA Masters of Marketing Conference will be hosted by&nbsp;<a rel="noopener" href="https://www.rosenshinglecreek.com/?utm_source=cmswire.com" target="_blank" title="Rosen Shingle Creek">Rosen Shingle Creek</a>, an independent, full service, luxury hotel in Orlando.&nbsp;</p> <h2>ANA Masters of Marketing Conference 2026 Focus Areas</h2> <ul> <li>AI and its impact on marketing strategies and business growth</li> <li>Brand growth and long-range investment strategies</li> <li>Customer engagement and measurable marketing outcomes</li> <li>Purposeful connection and AI-powered matchmaking for networking</li> <li>Enterprise-level marketing organizational structure and budget decisions</li> </ul> <h2>Who Should Attend ANA Masters of Marketing Conference&nbsp;2026</h2> <p>The conference is designed for senior marketing decision-makers and their strategic partners. Topics span <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> strategy, <a rel="noopener" href="https://www.cmswire.com/digital-marketing/the-predictive-analytics-models-marketing-leaders-should-know/" target="_blank" title="predictive analytics">predictive analytics</a> and brand investment — making it relevant beyond traditional marketing roles to executives overseeing growth and retention:</p> <ul> <li><strong>CMOs and senior marketers</strong> from Fortune 500 and other sizable organizations</li> <li><strong>Brand leaders and media strategists</strong> responsible for growth and media planning</li> <li><strong>Agency partners and marketing executives</strong> focused on brand strategy and media investment</li> </ul> <h2>ANA Masters of Marketing Conference 2026 Sponsors</h2> <p>Notable present sponsors include:</p> <ul> <li><a rel="noopener" href="https://advertising.amazon.com/?utm_source=cmswire.com" target="_blank">Amazon Ads</a></li> <li><a rel="noopener" href="https://www.google.com/?utm_source=cmswire.com" target="_blank">Google</a></li> <li><a rel="noopener" href="https://about.meta.com/?utm_source=cmswire.com" target="_blank">Meta</a></li> <li><a rel="noopener" href="https://www.nbcuniversal.com/?utm_source=cmswire.com" target="_blank">NBCUniversal</a></li> <li><a rel="noopener" href="https://www.kantar.com/?utm_source=cmswire.com" target="_blank">Kantar</a></li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 06 Aug 2026 13:36:24 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/ana-masters-of-marketing-conference-orlando-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/ana-masters-of-marketing-conference-orlando-2026/ digital experience customer experience mobile world congress mwc agentic ai ai Mobile World Congress (MWC) Barcelona 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> March 1, 2027</li> <li><strong>Ends:</strong> March 4, 2027</li> <li><strong>Location:</strong> Barcelona</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/gsma-mwc-barcelona-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>GSMA's MWC27 convenes mobile and connectivity decision-makers for four days of 5G, AI and digital transformation programming.</em></p> <p>MWC27, hosted by GSMA, runs March 1–4, 2027, at <a rel="noopener" href="https://www.firabarcelona.com/en/venues/fira-gran-via?utm_source=cmswire.com" target="_blank" title="Fira Gran Via">Fira Gran Via</a> in Barcelona. The event brings together what organizers describe as more than 100,000 decision-makers from the global mobile technology ecosystem, including operators, innovators and policymakers.</p> <p>The agenda spans keynote speeches, panel discussions and summits covering 5G, AI, <a rel="noopener" href="https://www.cmswire.com/digital-experience/what-you-need-to-know-about-digital-experience-platforms/" target="_blank" title="digital transformation">digital transformation</a> and emerging technologies. Dedicated zones include 4YFN for startups and Talent Arena for technology leaders and developers. Sessions are led by executives from companies such as Qualcomm, Vodafone and Orange, according to event organizers.</p> <p>MWC27 also features newer initiatives such as the Airport of the Future exhibit, focused on aviation innovations, and the New Frontiers zone, which covers quantum technologies, robotics and satellite networks.</p> <h2>MWC27 Focus Areas</h2> <ul> <li><strong>5G and Beyond:</strong> Exploring the completion and expansion of 5G networks and their impact on connectivity.</li> <li><strong>AI and Open Telco AI:</strong> Addressing AI challenges and innovations in telecommunications, including initiatives to accelerate telco-grade AI development.</li> <li><strong>Digital Trust and Security:</strong> Focusing on cybersecurity, fraud prevention and building trust in digital systems within the mobile ecosystem.</li> <li><strong>Connected Mobility and Intelligent Transportation:</strong> Discussing agentic AI, Internet of Vehicles (IoV) platforms and connectivity for smarter mobility solutions.</li> <li><strong>Innovation and Startups:</strong> Showcasing emerging technologies, startup ecosystems and entrepreneurial opportunities through dedicated zones like 4YFN and Talent Arena.</li> </ul> <h2>Who Should Attend MWC27</h2> <p>MWC Barcelona targets senior leaders and practitioners across the mobile and connectivity value chain:</p> <ul> <li>CxOs and executive decision-makers from automotive, mobility, logistics and transportation sectors</li> <li>Leaders driving connected mobility, smart city, <a href="https://www.cmswire.com/customer-experience/agentic-cx-and-marketing-the-future-of-customer-journeys/">agentic AI</a>, IoV strategy and digital transformation</li> <li>Policy influencers, industry partners and platform ecosystem builders</li> <li>Technology innovators, startup founders and investors in mobile and connectivity sectors</li> <li>Telecommunications operators, vendors and service providers</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Wed, 05 Aug 2026 13:32:18 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/gsma-mwc-barcelona-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/gsma-mwc-barcelona-2027/ digital experience AWS re:Invent Las Vegas 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> November 30, 2026</li> <li><strong>Ends:</strong> December 4, 2026</li> <li><strong>Location:</strong> Las Vegas</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/aws-reinvent-las-vegas-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>AWS re:Invent 2026 brings cloud and AI professionals to Las Vegas for five days of technical sessions and networking.</em></p> <p>AWS re:Invent 2026 runs Nov. 30–Dec. 4 in Las Vegas as a five-day conference focused on cloud computing and AI. The event expects more than 60,000 attendees and features more than 2,200 sessions on topics including <a rel="noopener" href="https://www.vktr.com/ai-technology/what-is-generative-ai/" target="_blank" title="generative AI">generative AI</a>, <a rel="noopener" href="https://www.vktr.com/ai-technology/what-is-machine-learning-ml/" target="_blank" title="machine learning">machine learning</a>, serverless, and more. The conference is built around two tracks: hands-on, technical content for builders and implementers, and strategic content for leaders — including customer stories, curated learning journeys, and interactive working sessions designed to pressure-test cloud strategy. </p> <h2>AWS re:Invent 2026 Focus Areas</h2> <ul> <li><strong>Generative AI and Machine Learning:</strong> Launch sessions, deep dives, and hands-on access to new AI/ML services</li> <li><strong>Cloud Migration and Modernization:</strong> Working sessions and customer stories on real-world transformation decisions</li> <li><strong>Serverless Computing:</strong> Technical deep dives into serverless architectures</li> <li><strong>Security and Compliance:</strong> Sessions addressing cloud security risk and mitigation</li> <li><strong>Developer Productivity:</strong> Builders' sessions and Ask the Experts access to AWS engineers</li> <li><strong>Customer Success Stories: </strong>Real decisions and tradeoffs shared by peers across industries</li> <li><strong>Interactive Learning Formats:</strong> Launch sessions, builders' sessions, 500-level deep dives, and demos</li> <li><strong>Networking and Collaboration: </strong>Industry meetups and executive meetups with AWS experts and peers</li> </ul> <h2>Who Should Attend AWS re:Invent 2026</h2> <p>The conference targets a range of technical and business professionals working in cloud and AI. <a rel="noopener" href="https://www.vktr.com/digital-workplace/ai-literacy-is-the-new-must-have-workplace-skill/" style="color: rgb(60, 131, 246); background-color: oklab(0.999994 0.0000455678 0.0000200868 / 0.5); margin: 0px; padding: 0px; border: 0px solid rgb(203, 207, 215);" target="_blank" title="AI literacy">AI literacy</a><span style="color: rgb(45, 49, 67); background-color: oklab(0.999994 0.0000455678 0.0000200868 / 0.5);"> has become a baseline expectation across these roles</span>:</p> <ul> <li>Cloud architects and engineers seeking hands-on technical sessions and 500-level deep dives</li> <li>Enterprise IT leaders and decision-makers focused on cloud strategy and migration</li> <li>Developers and technical professionals interested in generative AI, machine learning, and serverless technologies</li> <li>Business leaders and strategists looking for customer stories and industry insights</li> </ul> <h2>Conference Venues</h2> <p>The <a rel="noopener" href="https://registration.awsevents.com/flow/awsevents/reinvent2026/venueshotel/page/venuehotel?utm_source=cmswire.com" target="_blank" title="six venues listed here">six venues listed here</a> will host conference programming —&nbsp;five of the locations are hotels and available to book your stay. Discounted rates are only available when you book through the attendee portal. Complimentary campus shuttles are available between all event venues that are not within a walkable distance as well as to the re:Play, the official AWS re:Invent party.</p> <h2>AWS re:Invent 2026 Sponsors (Emerald tier)</h2> <ul><li><strong>Accenture</strong></li><li><strong>Anthropic</strong></li><li><strong>Capgemini</strong></li><li><strong>Datadog</strong></li><li><strong>Deloitte</strong></li><li><strong>IBM</strong></li><li><strong>MongoDB</strong></li><li><strong>NVIDIA</strong></li><li><strong>OpenAI</strong></li><li><strong>PwC</strong></li><li><strong>Splunk</strong><br></li></ul> <p><a rel="noopener" href="https://registration.awsevents.com/flow/awsevents/reinvent2026/sponsorcatalog/page/sponsors?utm_source=cmswire.com" target="_blank" title="View full sponsor list">View full sponsor list</a></p></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Wed, 29 Jul 2026 10:56:48 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/aws-reinvent-las-vegas-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/aws-reinvent-las-vegas-2026/ customer experience five9 cx connect ai contact centers conversational ai agentic ai Five9 CX Connect Americas New York City 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 12, 2026</li> <li><strong>Ends:</strong> October 13, 2026</li> <li><strong>Location:</strong> New York City</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/five9-cx-connect-americas-new-york-city-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Five9’s CX Connect Americas brings CX and contact center professionals together in New York City for networking and sessions.</em></p> <p>CX Connect Americas 2026 is a two-day event hosted by Five9 in New York City, running Oct. 12-13 at <a rel="noopener" href="https://convene.com/locations/new-york-city/225-liberty-street/?utm_source=cmswire.com" target="_blank" title="Convene Brookfield Place">Convene Brookfield Place</a>.</p> <p>The event brings together <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a>, contact center and AI leaders to explore how agentic AI, automation and cloud technologies are reshaping enterprise customer engagement.</p> <p>The event features keynotes, customer success stories, technical breakouts, hands-on learning and partner showcases focused on modernizing contact centers, improving agent productivity and delivering more personalized customer experiences. Attendees can network with peers, Five9 executives and technology partners while learning practical strategies for deploying AI across customer service operations.</p> <h2><strong>CX Connect Americas 2026 Focus Areas</strong></h2> <ul> <li>Agentic AI and intelligent customer engagement</li> <li>Contact center modernization and cloud CX</li> <li>AI-powered workforce engagement and quality management</li> <li>Automation, analytics and journey orchestration</li> <li>Customer experience strategy and operational transformation</li> <li>AI governance, trust and responsible deployment</li> <li>Partner ecosystem integrations and platform innovation</li> <li>Customer success stories and implementation best practices</li> </ul> <h2>Who Should Attend CX Connect Americas 2026</h2> <ul> <li>Chief customer officers, CX and contact center leaders</li> <li>Customer service, operations and workforce management professionals</li> <li>IT, cloud and digital transformation leaders</li> <li>AI, automation and customer engagement strategists</li> </ul><h2>Five9's Current Products &amp; Platforms</h2> <ul> <li><strong>Five9 Intelligent CX Platform</strong> — A cloud-based <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-a-contact-center-omnichannel-customer-experience-redefined/" target="_blank" title="contact center">contact center</a> suite combining telephony with omnichannel engagement and automation tools, including automatic call distribution, IVR and real-time transcription.</li> <li><strong>Five9 Virtual Assistant</strong> — An intelligent virtual agent powered by <a rel="noopener" href="https://www.cmswire.com/digital-experience/why-conversational-ai-is-so-much-more-than-a-chatbot/" target="_blank" title="conversational AI">conversational AI</a> that automates tasks and answers common customer questions across multiple languages.</li> <li><strong>Five9 VoiceStream</strong> — A real-time voice transcription and streaming service enabling live call transcription, meeting notes and audio analytics.</li> <li><strong>Five9 TranscriptStream</strong> — A historical transcription and analytics service providing searchable call transcripts, sentiment analysis and performance insights.</li> <li><strong>Five9 Workforce Management</strong> — A solution for scheduling, shift management, performance tracking and workforce optimization across contact center operations.</li> <li><strong>Five9 Workforce Engagement Management</strong> — A platform supporting employee engagement, feedback collection and performance improvement initiatives for agent productivity and retention.</li> <li><strong>Five9 Agent Assist</strong> — Tools providing real-time guidance, coaching and knowledge base access to agents during customer interactions.</li> <li><strong>Five9 GenAI Studio</strong> — A generative AI platform enabling users to create custom AI agents, chatbots and automated workflows.</li> <li><strong>Five9 Fusion</strong> — An open platform and partner ecosystem connecting AI agents, data and business systems for end-to-end CX orchestration.</li> <li><strong>Five9 Outbound Dialers</strong> — Automated outbound calling solutions for reaching customers through voice, SMS and digital channels.</li> <li><strong>Five9 Inbound ACD</strong> — Automatic call distribution routing that directs incoming calls to agents based on skills, availability and queue rules.</li> <li><strong>Five9 Reporting and Analytics</strong> — A dashboard and reporting suite providing real-time insights, KPI tracking and performance analytics for contact center operations.</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 30 Jun 2026 13:18:10 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/five9-cx-connect-americas-new-york-city-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/five9-cx-connect-americas-new-york-city-2026/ digital experience joomla headless cms digital experience platform dxp Joomla World Conference Potsdam 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 16, 2026</li> <li><strong>Ends:</strong> October 18, 2026</li> <li><strong>Location:</strong> Potsdam, Germany</li> <li><strong>Geography:</strong> EMEA</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/joomla-world-conference-potsdam-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Joomla World Conference 2026 convenes developers, designers and business leaders in Potsdam, Germany.</em></p> <p>The Joomla World Conference 2026 event runs Oct. 16–18 in Potsdam, near Berlin, Germany. It brings together the global Joomla community — developers, designers, business leaders and enthusiasts — for two and a half days of talks, workshops and networking.</p> <p>The conference features four parallel tracks delivered in English and German, covering development, design, integration and user topics. The venue is the <a rel="noopener" href="https://conference.joomla.org/location?utm_source=cmswire.com" target="_blank" title="Kongresshotel Potsdam">Kongresshotel Potsdam</a>, which provides conference facilities and accommodation options. Both in-person and online participation options are available, along with an exhibition space for sponsors.</p> <h2>Joomla World Conference 2026 Focus Areas</h2> <ul> <li><strong>Joomla Development:</strong> Sessions on Joomla core, extensions and new features.</li> <li><strong>Design &amp; Integration:</strong> Workshops and talks on web design and system integration using Joomla.</li> <li><strong>Community &amp; Collaboration:</strong> Opportunities to connect with the Joomla community and contribute to the project.</li> <li><strong>Business Use Cases:</strong> Presentations on using Joomla for business growth and digital presence.</li> </ul> <h2>Who Should Attend Joomla World Conference 2026</h2> <p>The conference is designed for professionals and community members across the Joomla ecosystem. Attendees range from those building <a rel="noopener" href="https://www.cmswire.com/web-cms/13-headless-cmss-to-put-on-your-radar/?utm_source=cmswire.com" target="_blank" title="headless CMS">headless CMS</a> architectures to teams evaluating <a rel="noopener" href="https://www.cmswire.com/digital-experience/what-you-need-to-know-about-digital-experience-platforms/?utm_source=cmswire.com" target="_blank" title="digital experience platforms">digital experience platforms</a> for enterprise deployments:</p> <ul> <li>Joomla developers and extension developers</li> <li>Web designers and integrators using Joomla</li> <li>Business leaders using Joomla for digital presence</li> <li>Community members and volunteers involved with the Joomla project</li> </ul> <h2>Joomla World Conference 2026 Sponsors</h2> <p>Notable current sponsors include:</p> <ul> <li><strong>YOOtheme</strong> — Gold Sponsor</li> <li><strong>JoomShaper</strong> — Gold Sponsor</li> <li><strong>thePHP.cc</strong> — Silver Sponsor</li> <li><strong>hosting.de</strong> — Bronze Sponsor / Lanyard Sponsor</li> <li><strong>Akeeba</strong> — Coffee Break Sponsor</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Fri, 26 Jun 2026 10:47:32 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/joomla-world-conference-potsdam-2026/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/joomla-world-conference-potsdam-2026/ customer experience expand personalization Expand San Francisco 2027 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> January 20, 2027</li> <li><strong>Ends:</strong> January 21, 2027</li> <li><strong>Location:</strong> San Francisco</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/expand-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>Join our network of CS pioneers at Expand San Francisco 2027 where we'll be sharing case studies and best practices on leveraging AI to power personalization at scale and deliver world-class CX.&nbsp;</em><em>Elevate cross-functional collaboration and refine your GTM playbook for scaled success at this multi-track summit.</em></p> <p>Expand San Francisco 2027 runs Jan. 20-21 at the <a rel="noopener" href="https://www.moscone.com/?utm_source=cmswire.com" target="_blank" title="Moscone Center">Moscone Center</a>. The event brings together chief customer officers and customer success leaders for a focused exchange of ideas and leadership insights.</p> <p>The program features speakers from notable companies and provides networking opportunities among Bay Area <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> professionals. Attendees gain access to sessions and discussions centered on customer success transformation and operational excellence.</p> <h2>Expand San Francisco Focus Areas</h2> <ul> <li>Customer experience strategy</li> <li>Leadership in customer success</li> <li>Technology for customer engagement</li> <li>Operational excellence</li> <li>Networking with industry peers</li> </ul> <h2>Who Should Attend Expand 2027</h2> <p>The event is designed for senior <a rel="noopener" href="https://www.cmswire.com/customer-experience/best-cx-marketing-events/" target="_blank" title="customer experience professionals">customer experience professionals</a> and practitioners, including:</p> <ul> <li><strong>Chief Customer Officers (CCOs)</strong> — Senior executives overseeing customer strategy</li> <li><strong>Customer Success Leaders</strong> — Managers and VPs driving retention and growth</li> <li><strong>Customer Experience Professionals</strong> — Practitioners focused on CX design and delivery</li> <li><strong>Customer Care Directors</strong> — Leaders managing support and service operations</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Thu, 21 May 2026 12:08:18 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/expand-san-francisco-2027/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/expand-san-francisco-2027/ customer experience ai customer experience ai in contact centers agentic ai ai AI for Customer Support Summit Boston 2026 <h3>Event Details</h3> <ul> <li><strong>Starts:</strong> October 27, 2026</li> <li><strong>Ends:</strong> October 27, 2026</li> <li><strong>Location:</strong> Boston</li> <li><strong>Geography:</strong> North America</li> <li><strong>Info/Registration:</strong> <a href="https://www.cmswire.com/events/conference/ai-for-customer-support-summit-boston-2026-01/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed">CLICK HERE</a> </ul> <h3>Event Description</h3> <p><p><em>AI for Customer Support Summit Boston 2026 gathers support professionals to explore AI-driven workflows and customer intelligence strategies.</em></p> <p>The AI for Customer Support Summit 2026 is a one-day conference taking place on Oct. 27 at <a rel="noopener" href="https://www.marriott.com/en-us/hotels/boswi-the-westin-copley-place-boston/overview/?utm_source=cmswire.com" target="_blank" title="The Westin Copley Place">The Westin Copley Place</a> in Boston. The event focuses on the application and implementation of <a rel="noopener" href="https://www.cmswire.com/contact-center/is-this-the-year-ai-dominates-the-call-center/" target="_blank" title="AI in contact centers">AI in contact centers</a> and customer support, bringing together support professionals and leaders to share insights and explore new workflows integrating AI co-pilots.</p> <p>The summit includes sessions, networking opportunities and an exhibition floor. The event aims to foster community connections and professional development within the customer support industry.</p> <p>Attendees can expect to gain practical knowledge on leveraging AI to enhance <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> operations, according to event organizers.</p> <h2>AI for Customer Support Summit 2026 Focus Areas</h2> <ul> <li><strong>AI Learning &amp; Implementation:</strong> Practical strategies for integrating AI into customer support workflows.</li> <li><strong>Customer Intelligence:</strong> Using AI to transform customer success data into revenue growth and competitive advantage.</li> <li><strong>Networking &amp; Community Building:</strong> Facilitating connections among customer support professionals to share ideas and foster collaboration.</li> </ul> <h2>Who Should Attend the AI for Customer Support Summit 2026</h2> <p>The event is designed for professionals working in customer support, customer success and <a rel="noopener" href="https://www.cmswire.com/customer-experience/what-is-customer-experience-cx-a-comprehensive-guide/" target="_blank" title="customer experience">customer experience</a> roles. Key audience personas include:</p> <ul> <li>Customer support professionals seeking AI learning and implementation insights</li> <li>Customer success leaders aiming to integrate AI into support workflows</li> <li>Customer experience and operations experts looking to network and share ideas</li> </ul></p> <div> <a href="https://bit.ly/bDalWI" title="Add your event..."><img src="https://www.cmswire.com/Areas/Public/Content/images/ico_add-event-40x40.gif" alt=" " /></a> <a href="https://bit.ly/bDalWI">Add your event to the calendar</a> </div> Tue, 19 May 2026 12:16:44 -0500 editors@cmswire.com (Editor) https://www.cmswire.com/events/conference/ai-for-customer-support-summit-boston-2026-01/?utm_source=cmswire.com&utm_medium=rss&utm_campaign=cm&utm_content=event-cal-rss-feed https://www.cmswire.com/events/conference/ai-for-customer-support-summit-boston-2026-01/