Note: This is the second installment in a two part series. Click here for Part I.

If you read Part I you understand what Cisco Callway is and why it is a great investment choice over installing your own on-premise video infrastructure so, now let me tell you how easy it is to install and use.

As a product manager, I write the product descriptions on VoIP Supply.com. I read datasheets, watch tutorial videos, and find images. I sometimes help sales on compatibility of the products I manage.  What I don’t do is set up phones or install PBX’s. I can tell you every speed and feed in our catalog but I don’t deploy the technology myself. That’s why we have technicians. So I was a little daunted when I decided that I was going to install my Cisco E20 and activate Callway on it. I start at 7am, a good 2 hours before any IT guys are onsite and I didn’t want to wait. I was on my own for this one.

Installing  a Cisco E20 Desktop Video Conferencing Unit.

First I opened the Cisco E20 box and pulled it out. Then I plugged in the AC power adapter to the wall.  Lastly I connected the Ethernet cable from the E20 to the switch by my desk. At this point the E20 was on and going through a boot up process.

Back to my PC.  I agreed to the terms and conditions on a Callway Standard subscription by following the links the in the email it sent me. Once I hit ‘accept’ I was emailed my credentials. My credentials included my video telephone #, video email address, and a temporary password.

Turning back to the Cisco E20, once the boot process was over it asked me what language I wanted to proceed in. Once I choose English a configuration wizard popped up. In order, I had to complete 3 fields:

(1)    Infrastructure.  I had to choose from a drop down box which infrastructure I was connecting to. Luckily for me Callway was an option.  I chose Callway. 

(2)    Username.  I just got this info in my email from Callway, so I enter that.

(3)    Password.  Ditto. I just entered this right from my Callway email.

I then clicked CONTINUE and I was ready to make a call.  VoIP Supply has a LifeSize Room 220 end point in our conference room so I dialed the address of that system and I was immediately looking at the empty conference room.

I was so proud that I had my desktop video conferencing system up and running before IT even got in.

Installing Cisco Callway Jabber

Two days a week I work from home.  Just as I chose my ‘work from home days’ my boss decided that one of them was going to be the day that all our team meetings are held.  So I either needed to change my work from home days or find a way to join. Since I had been using the Cisco E20 to talk to a coworker who sometimes works remotely, I decided to use video conferencing as my connection method (goodbye working all day in my PJ’s!)

I did not have budget to install a video conferencing system in my home office so instead I signed up for Cisco Jabber.  Cisco Jabber is a desktop client for video conferencing. My laptop is equipped with a webcam already so I just need a microphone and speakers.  I use a Phoenix Audio Duet Executive as my desktop speakerphone at home already and it is USB so I connected that to my laptop for speakers and a microphone.

Once I accepted the terms and conditions on a one year subscription to Jabber I received the email with my username, password, and a link to download the Jabber Client. I clicked on the link to download the client and was then prompted to enter my username and password. Once I entered this, the call window came up and I was ready to make calls.  I now call into our weekly meetings from my Cisco Jabber account on my laptop using my webcam and Phoenix Audio Duet speakerphone.

Using Callway MeetMe Bridge

Once I was using Jabber and Callway Standard for a few weeks I got adventurous and wanted to bring more than just 2 of us on a video call. VoIP Supply then signed up for a MeetMe6 subscription allowing up to 6 of us to participate in a video call.  Once I agreed to the T&C’s of the one year contract I was sent an email with a video address to call into.  I can give this address to my 6 coworkers at VoIP Supply (or customers or vendors) and they can call in at any time.  I can also use this bridge as a voice conference bridge which is cool because sometimes all our conference bridges through our PBX are being used.  It really was that easy.

Now, if someone with little technical hands-on background can buy, install, and use Cisco Callway video conferencing – ANYONE CAN!

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

A 2 part series

As the Product Manager for Cisco at VoIP Supply I was recently challenged with getting VoIP Supply Cisco Small Business Telepresence Certified.  Of course I passed all of the exams with flying colors (Yay! We are Certified!) but as many people in the IT industry know passing a test and being able to use that knowledge are two very different things. So I set out to install and use Cisco Callway myself to determine if it is really user friendly and a viable alternative to premise-based video conferencing solutions.

Part 1 – What is Callway?

Part of the Cisco SB Telepresence offering is a hosted video solution called Callway. If you have ever looked into setting up an IP video conferencing solution for your office you no doubt have been overwhelmed.  

You can do point-to-point which is pretty easy but are you really going to see a fast ROI on that steep investment?  For example, maybe you were quoted $8K for a single room system but then you’re going to need a friend for that room system to talk to.  So, $16K later and some messing with your firewall and all you have is the ability to talk to your other location.  You will get ROI from that but how long before you see ROI on $16K? 

To really get the most from your video system you are going to want to:

(1)    Allow for multipoint video meetings – Do you have a 3^rd location?  How about customers and partners?  Wouldn’t you like to talk with more than 1 of them at a time?

(2)    Assure that each worker that is out of the office has access to a video meeting- Do you have remote personnel? Salespeople on the road?  Work from home employees?

(3)    Share data from your PC with everyone on the video call – standing at a white board isn’t always the best solution. Video of a presentation on a projector will not give you the quality that you need to be effective.

If you want or need this functionality you would have to invest in expensive infrastructure for your server closet and have someone qualified to maintain it. An MCU, multipoint bridge, and  firewall traversal server are expensive, complex, and usually puts a fully functioning telepresence plan out of grasp for most small businesses.

Using hosted telepresence brings all this functionality back into the realm of the SMB. With a hosted telepresence plan, like Cisco Callway, Cisco keeps and maintains  the infrastructure.  You simply connect.

Callway is sold like a cell phone subscription.   

(1)    You choose your cell phone. In this case, you are going to choose your video endpoint. It may be a big room system connected to a 55in plasma display or it may be a webcam and speakerphone from your laptop.

(2)    You choose your service package.  Callway offers three levels of serve: Standard, Premium, and Jabber.

• Callway Standard – offers 720p30 top resolution occupying 1.5Mbps of bandwidth.
• Callway Premium – offers 1080p30 top resolution occupying 4Mbps of bandwidth
• Cisco Jabber – ideal for desktop/laptop users – offers 448p30 resolution while using 768kbps of bandwidth
• Add on your upgrades – If you want that multipoint experience that I mentioned above, you will need to add on a MeetMe bridge which allows either 6 or 12 parties to meet together on a video call from unique locations.

(3)    Activate your service – you agree to a one year contract and sign an electronic service activation. Sounds just like something you have done at the Verizon or AT&T store doesn’t it?

(4)    Once your Callway service is activated you can call anyone using the H.323 video standard including endpoints using Cisco, Polycom, Lifesize, or Aver.

Did you notice what was missing?  You will not have to have a technician come onsite and install your servers.  If you are using a desktop system or Jabber there is no waiting for your IT guy to come connect you. If you are using Jabber from a laptop equipped with a webcam and microphone, literally you just sign your activation agreement , install the client from the email you receive from Callway, and then you are making calls.

Advantage of Cisco Callway

The advantage of using Callway is the speed to deployment. You can decide on video conferencing in the AM and be using it company-wide by lunch time.  Another advantage of Callway is cutting-edge backend  technology and hardware. Maybe your server closet isn’t in great shape or maybe your network needs a little upgrading before you can think of deploying video conferencing. Well guess what, Cisco’s doesn’t!  If there is one company in the world that I would trust to host my video network it is Cisco.  If you have a high speed internet connection you are equipped to connect to Cisco’s industry-leading video infrastructure and take advantage of its global reach. Call any standards-based video endpoint anywhere in the world.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

A webinar is airing on Tuesday, May 22nd that explains the symbiotic relationship between Patton gateways and 3CX VoIP phone systems.  Or, rather, how to get started with a VoIP.

So with the event right around the corner, it was a great chance to bluntly ask Tyler Delin, Patton’s Product Manager, “Why should customers choose Patton?”   And instead of a canned response that their stuff “just works” (Well, he did say that but, more eloquently and with a deeper explanation), Delin told me more about the company than I thought I wanted to know.

The wealth of information he provided about Patton gateway performance should be a great resource in your VoIP solution search.   Delin also highlights Patton’s fierce commitment to customer service and support.

Don’t forget to register for the Complete Turn-Key IP PBX Solutions webinar.

VoIP Supply: What does Patton do, and Where is Patton located?

Tyler Delin, Patton Product Manager: Patton is a family-owned-and-operated business that was started in 1984 by the three Patton brothers while students in college.  Patton’s niche was making modems and connectivity products for the telecommunications industry. Over the years Patton has taken those simple beginnings and expanded into a manufacturing company that today employs more than 170 people and provides over 1,000 products, with a focus on VoIP and Ethernet extension technologies.  Today, Patton equipment is up-and-running in carrier, enterprise and industrial networks all over the world. We are headquartered right outside of Washington DC in the famous “technology corridor” and we have regional offices in strategic locations across the globe, with training and technical-support centers in Switzerland, Hungary, Italy, Lebanon, India and Vietnam.

VS: Where are your gateways made?

TD: We are proud to say that all of our SmartNode Gateways are manufactured right here in the USA. Our manufacturing plant is here in our Washington DC headquarters.  Our Smartware software, on the other hand, is actually developed by our team in Bern, Switzerland. So we can boast both Swiss Precision and Made in the USA. Doesn’t get much better than that Nathan!

VS: Why Patton? Can you tell us a little about what separates Patton from other gateway manufacturers?

TD: Our customers aren’t quiet about why they chose Patton. There are other great gateways out there, but time and time again they rave about the quality of this SmartNode product and our customer support.  Our customers will tell you they choose our gateways because they just work. Set it up. Forget about it. It just keeps working.

On top of this, I have to say people choose SmartNode because of our customer support team. These guys are absolutely phenomenal! They go above and beyond what they are called to do.  And by the way, customer support here at Patton is FREE for all of our channels, resellers and end users. Our customer support is truly unrivalled by any player in the industry.

VS: What is SmartNode?

A SmartNode is a gateway to voice-over-IP as it integrates IP and TDM communications.  Our most common applications are to connect traditional phones and PBX to a VoIP service provider (SIP Trunking) or the other way around where we are connecting an IP PBX to the PSTN.  A SmartNode is really just that. A smart-node. We like to say our SmartNode is “more than just talk” as they do more than just voice, we also offer models with an internal IP Router for QoS, VPN, etc.

VS: Why do Patton Gateways and 3CX phone systems work so well together?

TD: We have been partnering with 3CX since they first came onto the scene and ever since then we have been their preferred gateway.  Together we have set up 3CX phone system to actually auto provision our SmartNode Gateways for you. Gateways aren’t easy to configure and this tool proves to be really helpful if you aren’t familiar with gateways.  With 3CX, it’s quick and easy and the step-by-step process is on their web page for you. On top of this, it’s just the quality of our products and our customer support teams that really make us a great team and a wonderful solution for the marketplace.

VS: What other phone systems do you work with?

TD: SmartNode is interoperoperable with all major IP PBX, softswitch and VoIP Service Providers worldwide. To name a few: Microsoft Lync and OCS, Avaya, Asterisk, IBM Lotus Sametime, 3CX, Alcatel and Broadsoft. You can view most of our partners on our partners page.

VS: For evolving businesses, how future-proof are Patton solutions?

TD: Well there’s no point in making future-proof products unless your products are truly built to last. But since you can expect our products to stick around, it would be good to know that we are currently transitioning our entire SmartNode product line to IPv6 upgradeable hardware. In the next few weeks we are releasing our next generation T1/PRI series of Gateways (SN4990/4980/4970) and we plan to release our next generation analog FXS/FXO products by the end of the year or early next year. It’s also important to note that we offer our customer the ability to download updates to the SmartNode SmartWare software every 2 months completely free of charge.

VS: How do you handle pre- and post- sales support and what is the warranty?

TD: Anytime you call us from 8 AM to 5 PM EDT for a pre- or post- sales questions, our guys will be there to answer your questions free of charge. For additional charge, we can offer guaranteed response and remedy times as well as 24/7 support. We also offer time-based professional services including system design, installation, configuration and more.

All of our products have a 1 year warranty that comes included. At additional cost we also offer a 1 to 5 year Enhanced Warranty that offers you advanced replacement. It’s basically like having your own spare. If your unit goes down, your replacement will be shipped next-day priority at no cost to you.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Turns out there’s some trouble when you try to transfer one phone call while an additional phone call is coming in on another line.  The context sensitive soft key “transfer” no longer displays for the initial call because the second call coming in takes precedence and overrides the soft keys.

From the Cisco Support Community forum:

While the second call is ringing, she can no longer hit the “transfer” soft key to send the 1st call to Person B. She has to wait until the call stops ringing for the button to appear.

Again, this is a known issue, not sure if there will be a resolution, but it’s a good thing to note.  There are some workarounds suggested in the support thread.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

The 5 Myths of Hosted Voice and VoIP debunks misunderstandings about hosted VoIP and should relieve any anxiety small businesses owners may have in switching to a hosted solution.

Here are the myths Rife hears about on a near daily basis:

1. VoIP means my calls are “free.”
2. If my internet is down, my phones are down.
3. Any internet connection will work.
4. VoIP is not reliable and sounds b-r-o-k-e-n.
5. T1’s and Analog POTS lines are here to stay.

Click here to read the full article.

If you’re interested in hosted VoIP, click here for up to five no obligation VoIP service quotes from industry leading VoIP providers.

Via Invoip Hosted Voice Blog

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Start your Friday morning off right with a fun trip to the Zoo.

Virtually.

Courtesy of the Virtual Field Trip Extravaganza from LifeSize, a full schedule of visits will be hosted this morning, May 18th, across the country.

All of the field trips will be streamed live on this LifeSize Virtual Field Trip page.

Here’s the schedule:

• 9:00 am CDT:   Houston Audubon Society- “Birds of the Wild”
• 9:45 am CDT:   Dr. Cindy Joffrion- “Obtaining Video Conferencing Grants for Your School”
• 10:00 am CDT:   Indianapolis Zoo- “Adventures with Animals”
• 11:00 am CDT:   Museum of Nature and Science in Dallas- “Adapt to Survive: Animal Weather Predictors”

LifeSize had such a great response to their first virtual tour that they decided to host one more before school lets out.

You don’t need anything but your computer.  You can chat with the presenters if you have a video conferencing endpoint by dialing this bridge number on a first-come, first-served basis:

• 64.47.41.102##1024.

Enjoy your trip.

Via LifeSize

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

You could simply follow the Google Voice: a cheapskate’s guide to cheap VoIP and use an adapter and connection service from Obi.  Or, in the old days you could pair something like the Cisco PAP2T internet phone adapter with the now defunct Gizmo5 phone service to get connected to Google Voice.

For some reason, Google Voice doesn’t connect to IP phones as easily as you might think they should.

However, if you ever wanted to connect your VoIP phones to Google Voice, you need to read this recent article by Voxilla that explains the problems and the solution.

New Google Voice Gateway for VoIP Phones

Voxilla highlights Bill Simon’s free SIP-to-XMPP Gateway that is a “very easy way to get Google Voice on your IP phone that doesn’t require additional dedicated hardware.”

Voxilla tested this Google Voice Gateway on a CloudTC Android VoIP Phone with a few hiccups but, they got it to work with a small amount of latency that was “not enough to affect a typical telephone conversation” and reaching the conclusion that this solution would be “an excellent home solution for all but the heaviest users of Google Voice services.”

For more information about the Google Voice Gateway setup, tutorial, service and how it compares to the Obihai Obi devices read the full article at Voxilla:   Bill Simon’s Free SIP-to-XMPP Gateway Easily Puts Google Voice on Your VoIP Phone.

Via Voxilla and  Michigan Telephone Blog

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

However, there was something standing in the way of Cisco customer’s happiness.

Not everyone offers Cisco Small Business Support Services and to make things more difficult, there was no simplified process to add this lifeline to your devices.

Until now.

Cisco Support Case Study

Cisco’s latest small business case study, Small Businesses Gain Big Support, looks at the challenges customer’s faced when upgrading or ordering new Cisco VoIP systems.

Once through the complex process of deciding on a VoIP system, customers wanted a high level of peace of mind which, they can now get in the form of Cisco Small Business Support Services.

The service provides customers “three years of telephone or online chat support, software updates, access to the Cisco Small Business Support Community, next-business-day hardware replacement, and, in some cases, accelerated response times to technical issues.”

Customers will be happy to note that this suite of services can be added quickly, with no hassle.

ClickToAttach

Cisco launced a new functionality called “ClickToAttach”  to ensure that the service ordering process was monumentally streamlined.

VoIP Supply employed ClickToAttach on its website with a simple drop-down menu so that customers could easily purchase services during any part of the ordering process.

Christina Smith, VoIP Supply’s Cisco Product Manager explains:

“Cisco is perceived as a high-end brand. Customers who previously assumed that they couldn’t afford a Cisco Unified Communications system now realize they can have a world-class solution with extended coverage. With Cisco providing customer support, our customers feel confident making larger purchases of Cisco equipment.”

Cisco ClickToAttach Drop-Down Menu

Cisco Solutions

For more information about the affordable and efficient way to protect your Cisco investment, read the entire case study.  And click here for additional Cisco product information.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

Learn from the experts in the upcoming Complete Turn-Key IP PBX Solutions webinar on Tuesday, May 22nd at 1:00 pm EST / 10:00 am PST hosted by 3CX and Patton.

The first half of the webinar will discuss the benefits of using 3CX as your call solution and the second half will talk about how Patton hardware helps complete the solution.

3CX Phone Systems

3CX is an easy to install, flexible phone system that operates on a number of popular Windows versions.  Start-up companies or large enterprises looking to switch to VoIP benefit from 3CX commercial editions that offer support from two concurrent calls up to 512 concurrent calls.

3CX Free Edition

3CX offers not just a free trial but, a full free edition that lets you use the basic features like call logging and reporting as well as the use of a web-based management console.

It’s a great way to try out the 3CX system and see if it’s right for you without making a financial commitment.

Patton VoIP Gateways

Patton is a leader producer of a range of network access and connectivity products including VoIP with a full line-up of Voice and Data Gateways, Servers, Routers and integrated access solutions for TDM, Packet, Leased Lines, Multi-Services and Dial-Up.

Patton’s Top Features

• Patton’s gateways include FREE post sales technical support and configuration help, including a 1 year warranty.
• Patton’s SmartNode products offer gateway and router solutions with just about every telephony interface.
• When using 3CX, Patton works seamlessly as your gateway to the PSTN. Simply choose your Patton Gateway from the 3CX drop down menu.

Webinar Highlights

This webinar highlights turn-key IP PBX solutions that use SmartNode Gateways to connect your legacy phone equipment to your next generation 3CX phone system realizing that, a complete overhaul of your telephony infrastructure to an all-IP solution may not be the best approach.

Learn How To..

• Leverage your existing phone system and reap the benefits of next-generation IP PBX technology–while migrating to converged-IP at your own pace.
• Connect your existing phone lines to VoIP services and features including existing legacy phone and fax equipment.
• Connect to remote offices, connect on the road, and from home all with voice and data survivability for business continuity.

Registration / More Info

For more information and to register for the webinar, click on the Complete Turn-Key IP PBX Solutions registration page.

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!

The HD handset sounds so great though that it’s hard to really want to use a headset.  But, keeping your hands free is necessary too and it’s even better when the headset works properly.

So, here are some 3rd party wireless solutions that are supported by your Polycom VVX 500.

Supported Wireless Headsets

Since you can’t pair a Bluetooth headset directly with the VVX 500 you’ll need to connect an adapter or base station to the phone.  Below are the top wireless headset options for doing that.

Jabra PRO 9465 Duo

If you’re an office-centric user, the Jabra PRO 9465 DUO headset was designed for you and it provides triple connectivity for all your devices; deskphone, IP Softphone, and mobile phone.  The PRO 9465 is also equipped with a 2.4in touch screen display for easy set up and call management.

• Two ear, headband style headset with comfortable memory foam ear cushions.
• Triple Connectivity; desk, softphone and mobile support
• 2.4” touch screen display for easy set up and call management
• Noise Canceling Microphone with flexible boom arm
• Wideband audio support for desk and softphones
• Wireless range up to 450 feet
• Talk time up to 11 hours

Jabra PRO 9470

http://www.voipsupply.com/jabra-pro-9470

Just like the Jabra PRO 9465 above, the Jabra PRO 9470 is a wireless office headset with a user-friendly touch screen for easy call control.  Call handling is simplified with the touch screen’s colorful icons and intuitive menu system and features multiuse technology so all of your phone calls come to the same headset — Just tap the talk button and start using the Jabra PRO 9470 Mono.

• One ear headset offering  3 wearing styles (behind the ear, headband, behind the neck/head)
• Touch screen & touch sensors for easy call control; The display connects to your headset via DECT.
• Triple Multiuse connectivity: desk, soft and mobile phones
• Superior sound and Noise Blackout
• Wideband sound (150 Hz – 6,800 Hz)
• Up to 450 feet wireless range
• Minimal energy-consumption with Jabra IntelliPower
• Up to 10 hours talk time

Plantronics Voyager PRO UC

For the mobile professional, the Plantronics Voyager PRO UC headset lets you switch between calls received on your deskphone, PC, and mobile phone. Wideband technology sharpens audio and delivers rich, natural-sounding voice and multi-media transmissions.

The Voyager PRO UC headset will connect to the Polycom VVX 500 with the included USB dongle (pictured).

• Dual noise-canceling microphone filters out noise
• Digital Signal Processing (DSP) provides more natural voice sound
• Wideband for best PC audio telephony
• WindSmart technology reduces disruptive wind noise
• One button call control manages PC or mobile calls
• Call alert notifies user of incoming calls
• Multipoint technology for call switching from headset
• Freedom to roam or multitask, hands-free up to 33 feet

Need More Options?

For more Polycom VVX 500 headset options check out these documents:

• Headset Compatibility List for Polycom VVX 500:  Includes wired headsets and non-USB wireless headsets using Electronic Hookswitch (EHS).
• Supported USB Headset for Polycom VVX 500

This information was originally posted on the VoIP Insider blog.

Need VoIP Phones or a VoIP Phone System? Checkout VoIPSupply.com!