http://matthew.largesmall.com/user-interface/top-stories/feed.rss en-us Mon, 14 May 2012 12:36:47 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/1990_rule_outdated.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/1990_rule_outdated.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 The BBC have just released some interesting research around participation online. The findings (the result of a "large-scale, long-term investigation into how the UK online population participates using digital media today") have raised a little cont 1.000 Tue, 08 May 2012 16:44:42 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/chip_kidd_designing_books.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/chip_kidd_designing_books.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 I was presently surprised to find out that Chip Kidd presented at TED. Chip is one of my favorite book cover designers. I especially like the cover he did for a book (which I own) on Concept Artwork for the Batman Animated series. So I really enjoyed 1.000 Wed, 09 May 2012 21:15:13 -0000 http://infosthetics.com/archives/2012/05/the_iranian_internet_repression_expressed_in_infographics.html http://infosthetics.com/archives/2012/05/the_iranian_internet_repression_expressed_in_infographics.html The series of infographics titled "The Iranian Internet" [this-is-maral.com] by master student Maral Pourkazemi combines an aesthetic sense of (greyscale) infographics with the serious topic of international politics. Maral designed six different con 1.000 Wed, 09 May 2012 13:44:45 -0000 http://smallsurfaces.com/2012/05/tactile-touch-the-next-big-problem-for-device-user-experience/?utm_source=feedburner&utm_campaign=feed http://smallsurfaces.com/2012/05/tactile-touch-the-next-big-problem-for-device-user-experience/?utm_source=feedburner&utm_campaign=feed As physical buttons have rapidly disappeared over the last few years, to be replaced by smooth planes of glass, this photo is a nice reminder of one of the next big mass-market device user experience and technology challenges: haptics. Link: If a key 1.000 Tue, 08 May 2012 22:36:53 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/stats_show_why_you_need_mobile.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/stats_show_why_you_need_mobile.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 The other week someone asked me what an agency such as Rabbit (where I work) should be focusing on going forward. My reply, was previously organisations have been talking about a digital first approach. In other words, concentrate on online channels 1.000 Tue, 08 May 2012 22:50:10 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/where_do_customer_focus_custom.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/where_do_customer_focus_custom.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 I put that question to Google today and I did not get an answer. The closest I got was a checklist for a customer-centric business and a post on Amazons customer experience obsession. Lets take a look at both of these before whilst you consider the q 1.000 Wed, 09 May 2012 09:39:51 -0000 http://www.informationdesign.org/archives/2012/05/#006439 http://www.informationdesign.org/archives/2012/05/#006439 Scope is clear: the design of user interfaces. "It contains a list of 20 or so design principles that I refer to all the time. This was a good way to get them down into one spot.. so I can point people there in the future." (Joshua Porter a.k.a. @bok 1.000 Wed, 09 May 2012 12:08:09 -0000 http://www.informationdesign.org/archives/2012/05/#006440 http://www.informationdesign.org/archives/2012/05/#006440 Service design connects here to customer experience. Presentation - "This presentation shines the light on what's missing in turning A customer experience vision into tangible business value. How do you use all that is good and useful from typical cu 1.000 Wed, 09 May 2012 21:29:53 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/nine_criteria_breakthrough_bra.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/nine_criteria_breakthrough_bra.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 What makes a store more than a store? What makes a breakthrough brand experience at retail? These are questions that companies with brick and mortar assets wrestle with as they continue to lose share to online competitors or to those with mobile capa 1.000 Thu, 10 May 2012 03:21:31 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/importance_%E2%80%98visual_web%E2%80%99_%E2%80%93_some.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/importance_%E2%80%98visual_web%E2%80%99_%E2%80%93_some.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 Recently, Read Write Webs Richard McManus penned a series of articles around The Visual Web, meaning that images and video are becoming an increasingly important part of what we consume online. I couldnt agree more. Speaking personally, Instagram sta 1.000 Thu, 10 May 2012 03:17:45 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/great_subaru_ad.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/great_subaru_ad.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 I may be dim, but I love this ad. A dad leans through an open window of a car door, dispensing driving advice to his 7 year-old daughter whos behind the wheel. The little girl is giggly cute and after a bit tells her dad shell be fine. Cut to dad who 1.000 Thu, 10 May 2012 03:11:59 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/voc_what%E2%80%99s_wrong_voc_and_how_d.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/voc_what%E2%80%99s_wrong_voc_and_how_d.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 I like the folks at Mindshare Technologies specialists in customer surveys and enterprise feedback. We share a philosophy, YOLOMAD: you only live once, make a difference. From what I can tell they are passionate about helping companies to get access 1.000 Thu, 10 May 2012 03:14:57 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/b2b_marketing_pinterest_5_tips.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/b2b_marketing_pinterest_5_tips.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 by: Chris Russell, via the Marketo blog Want the skinny on using Pinterest to promote your b2b marketing? Follow these five tips and kick-start your brands expansion into this emerging social media phenomenon. read more 1.000 Thu, 10 May 2012 10:43:05 -0000 http://feedproxy.google.com/~r/UXM/~3/hEag08lm8Xo/6-key-questions-to-guide-international-ux-research http://feedproxy.google.com/~r/UXM/~3/hEag08lm8Xo/6-key-questions-to-guide-international-ux-research Are you worried about how customers in other countries will react to your product or service? Not really sure who your international customers even are, or what they want and need? To find out, it might be time to pop outside the domestic market and 1.000 Thu, 10 May 2012 14:02:57 -0000 http://www.informationdesign.org/archives/2012/05/#006441 http://www.informationdesign.org/archives/2012/05/#006441 I can think of another 25 valuable skills. It takes at least 10.000 hours of work to become a real pro. "The background, education and skills of professionals in User Experience are diverse. Regardless of whether you're more on the research side or m 1.000 Thu, 10 May 2012 19:02:33 -0000 http://infosthetics.com/archives/2012/05/easelly_debutes_online_editor_of_infographics.html http://infosthetics.com/archives/2012/05/easelly_debutes_online_editor_of_infographics.html San Diego-based start-up Easel.ly [easel.ly] is offering a beta service that allows lay people to design and implement their own "infographics" via an online editor. The user-based customization of infographics seems to be the next phase after the au 1.000 Tue, 08 May 2012 22:30:37 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/social_business_where_its_been.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/social_business_where_its_been.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 "Chasing the past, I stumbled into the future". - T A Sachs I've always been a firm believer that in order to look to the future, we must look back to and fully grasp the past (and the present). Having had several recent engaging conversations with s 1.000 Thu, 10 May 2012 10:52:28 -0000 http://www.zeldman.com/2012/05/10/kafka-moi/ http://www.zeldman.com/2012/05/10/kafka-moi/ I DREAMED that my friend Jason Santa Maria took a job at a popular new startup that had exploded onto the world scene seemingly overnight. A fascinating visual interface was largely responsible for the popularity of the companys new social software p 1.000 Fri, 11 May 2012 06:39:17 -0000 http://smallsurfaces.com/2012/05/designing-a-remote-control-for-bionic-ear-implants/?utm_source=feedburner&utm_campaign=feed http://smallsurfaces.com/2012/05/designing-a-remote-control-for-bionic-ear-implants/?utm_source=feedburner&utm_campaign=feed Shane Morris and Matt Morphett talk about designing a remote control for recipients of Cochlear hearing implants and their carers. Designing a physical hand-held device presents a number of unique challenges. Designing that device predominantly for u 1.000 Fri, 11 May 2012 13:47:29 -0000 http://infosthetics.com/archives/2012/05/fatfonts_new_font_links_value_of_a_number_to_amount_of_pixels.html http://infosthetics.com/archives/2012/05/fatfonts_new_font_links_value_of_a_number_to_amount_of_pixels.html FatFonts [fatfonts.org] is a novel numeric typeface for data visualization purposes. The design of FatFonts is based on Arabic numerals, but the amount of ink (i.e. dark pixels) used for each digit is proportional to its quantitative value. This font 1.000 Fri, 11 May 2012 13:31:11 -0000 http://www.experientia.com/blog/neurologist-mobile-technology-is-literally-changing-the-way-we-think/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 http://www.experientia.com/blog/neurologist-mobile-technology-is-literally-changing-the-way-we-think/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 Leading neurologist Susan Greenfield tells Nokia Conversations that we need a new framework to make sense of our mobile world Her argument is that mobile technology, and what we do with it, is now at the center of our family and social life, like the 1.000 Fri, 11 May 2012 14:22:39 -0000 http://www.experientia.com/blog/people-powered-health-co-production-catalogue/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 http://www.experientia.com/blog/people-powered-health-co-production-catalogue/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 The people at Nesta, the UK innovation charity, think that co-production is potentially transformative and its power comes from re-framing the problem and re-establishing relationships to enable more holistic and people-centred approaches. Co-product 1.000 Fri, 11 May 2012 14:15:45 -0000 http://www.experientia.com/blog/user-experience-and-neuroscience/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 http://www.experientia.com/blog/user-experience-and-neuroscience/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 Harvard neuroscience researchers have just confirmed what many of us have suspected all along: social networks like Facebook, Twitter, Instagram and Pinterest are brain candy for Internet users. Every status update, every tweet, every pin is a micro- 1.000 Fri, 11 May 2012 20:33:14 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/voc_what%E2%80%99s_wrong_voc_and_how_d.html_0?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/voc_what%E2%80%99s_wrong_voc_and_how_d.html_0?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 In the previous post I shared the first part of my discussion around VoC with Erich Dietz, VP of Business Solutions at Mindshare Technologies (specialists in customer surveys and enterprise feedback). The key point of that post was captured in Erichs 1.000 Sat, 12 May 2012 15:06:56 -0000 http://www.experientia.com/blog/new-design-practices-for-touch-free-interactions/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 http://www.experientia.com/blog/new-design-practices-for-touch-free-interactions/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 Brian Pagn of User Intelligence in Amsterdam argues that touch-free gestures and Natural Language Interaction (NLI) may open up further paths toward a true Natural User Interface (NUI). User interfaces for computers have come a long way from vacuum t 1.000 Sat, 12 May 2012 14:55:23 -0000 http://www.experientia.com/blog/do-you-really-want-your-bank-following-you-around-all-day/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 http://www.experientia.com/blog/do-you-really-want-your-bank-following-you-around-all-day/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PuttingPeopleFirst+%28Putting+People+First%29 A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers lives. Brian Pearce, senior VP in charge of Wells Fargos retail mobile c 1.000 Sun, 13 May 2012 15:11:09 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/does_your_domain_say_%E2%80%9Ctrust_me.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/does_your_domain_say_%E2%80%9Ctrust_me.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 Do web searchers pay attention to the domain where the link in the search results leads them? A few years ago, I would have said no. For years, Ive operated or advised websites that ranked at or near the top for various brand names, and found many us 1.000 Sun, 13 May 2012 19:37:32 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/what_it_means_have_designer_st.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/what_it_means_have_designer_st.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 So it looks like The Designer Fund, a VC fund that specifically invests in Startup companies that have designers as founders is starting to gain traction. It seems that suddenly everyone seems to have an opinion on the premium placed on designers. re 1.000 Sun, 13 May 2012 15:57:31 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/google_firestarters_5_visualis.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/google_firestarters_5_visualis.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 read more 1.000 Mon, 14 May 2012 00:00:00 -0000 http://www.lukew.com/ff/entry.asp?1551&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FunctioningForm+%28LukeW+Ideation+%2B+Design%29 http://www.lukew.com/ff/entry.asp?1551&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FunctioningForm+%28LukeW+Ideation+%2B+Design%29 Though few people dispute the growth of mobile computing, many remain unconvinced about mobile e-commerce. And even more doubt the value of Web-based mobile e-commerce solutions -preferring native mobile applications instead. Looking at recent data, 1.000 Mon, 14 May 2012 12:42:42 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/our_brains_make_facebook_worth.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/our_brains_make_facebook_worth.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 Those of us involved in social media know that people love to talk about themselves. They seemingly enjoy sharing the trivial, the personal, and occasionally the weird, details of their lives. Sometimes they overshare as a longtime online community b 1.000 Mon, 14 May 2012 11:56:40 -0000 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/internets_battle_our_digital_s.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 http://www.futurelab.net/blogs/marketing-strategy-innovation/2012/05/internets_battle_our_digital_s.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+Futurelab+%28Futurelab%27s+Blog%29 Harvard neuroscience researchers have just confirmed what many of us have suspected all along: social networks like Facebook, Twitter, Instagram and Pinterest are brain candy for Internet users. Every status update, every tweet, every pin is a micro- 1.000