Solvis Consulting, LLC http://solvisconsulting.typepad.com/solvis_home/ Solvis is a full-service management consulting company specializing in Customer Relationship Management. Our team's experience and technical know-how will help your company to develop and deploy effective, efficient, technologically savvy demand generation and customer loyalty solutions. en-US Thu, 26 Nov 2009 19:33:49 -0500 http://www.typepad.com/ http://www.rssboard.org/rss-specification http://creativecommons.org/licenses/by-nc-nd/3.0/http://creativecommons.org/licenses/by-nc-nd/3.0/http://creativecommons.org/images/public/somerights20.gifSome Rights Reservedtypepad/solvishttp://feedburner.google.com Congreso Internacional CRM México 2009 - Next Week! #crmlatam http://feedproxy.google.com/~r/typepad/solvis/~3/4GwEfTkvEPY/congreso-internacional-crm-m%C3%A9xico-2009---next-week-crmlatam.html http://solvisconsulting.typepad.com/solvis_home/2009/11/congreso-internacional-crm-m%C3%A9xico-2009---next-week-crmlatam.html via mundo-contact.com Next week is Mundo-Contact's CRM evento in Mexico. Solvis is a sponsor. Jesus Hoyos will giving a workshop about Social CRM and Jose Corona will be talking about how to turn conversations into transactions with social media tools...
via mundo-contact.com

Next week is Mundo-Contact's CRM evento in Mexico. Solvis is a sponsor. Jesus Hoyos will giving a workshop about Social CRM and Jose Corona will be talking about how to turn conversations into transactions with social media tools like Radian6 and Salesforce.com

But Solvis recommends you go to these lectures:

  1. Taller: La Rueda de la Lealtad with Leopoldo Gomez
  2. Taller: Los Contact Centers al Servicio de la Experiencia with Valentin Valle
  3. Únete a la conversación. Alex Wolin, VP Business Development The Americas para Salesforce.com
  4. "Ying Yang" Marketing Tradicional + Marketing Digital: Marketing 2.0. Gini Dardalla Rute, Directora General de la Agencia de Publicidad y Marketing Digital Emagine You.
  5. CRM Emocional: Más alllá de los datos sociodemográficos. Lic. Christian Fernández Alonso, Director General de GO4IT-AD LIMIT
  6. CRM = Confianza, Compromiso y Respeto. Rick Beato, Director General de Approach Technologies

More here: http://www.mundo-contact.com/crm09/tema.htm

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]]> CRM 2.0 Events Social CRM Social Media Solvis Consulting, LLC Thu, 26 Nov 2009 19:33:49 -0500 http://solvisconsulting.typepad.com/solvis_home/2009/11/congreso-internacional-crm-m%C3%A9xico-2009---next-week-crmlatam.html CA and Salesforce.com Forge Strategic Partnership to Deliver Agile Development Management in the Cloud on the Force.com Platform http://feedproxy.google.com/~r/typepad/solvis/~3/Q0NH0ay8aP4/ca-and-salesforcecom-forge-strategic-partnership-to-deliver-agile-development-management-in-the-cloud-on-the-forcecom-platf.html http://solvisconsulting.typepad.com/solvis_home/2009/11/ca-and-salesforcecom-forge-strategic-partnership-to-deliver-agile-development-management-in-the-cloud-on-the-forcecom-platf.html Image via CrunchBaseSAN FRANCISCO – Salesforce.com Dreamforce Conference – November 19, 2009 – CA, Inc. (NASDAQ: CA), the leader in Enterprise IT Management, and salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced they have partnered to deliver agile... Image representing Force.com as depicted in Cr...Image via CrunchBase

SAN FRANCISCO – Salesforce.com Dreamforce Conference – November 19, 2009 – CA, Inc. (NASDAQ: CA), the leader in Enterprise IT Management, and salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced they have partnered to deliver agile development management in the cloud on the Force.com platform.

via www.ca.com

We like this! As practitioners of Agile and Scrum, we like having an Agile Development Platform powered by Force.com.

Want to share your ideas on the platform? Go to this Idea site for the CA Agile Planner.

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]]> Agile Implementation Project Management Scrum Solvis Consulting, LLC Sat, 21 Nov 2009 18:49:46 -0500 http://solvisconsulting.typepad.com/solvis_home/2009/11/ca-and-salesforcecom-forge-strategic-partnership-to-deliver-agile-development-management-in-the-cloud-on-the-forcecom-platf.html Twitter is now in Spanish!!!! http://feedproxy.google.com/~r/typepad/solvis/~3/4Wg11xJAl_s/twitter-is-now-in-spanish.html http://solvisconsulting.typepad.com/solvis_home/2009/11/twitter-is-now-in-spanish.html via blog.twitter.com Facebook has been growing VERY strong in Latin America. Colombia, Chile, Mexico and Argentina... all countries have many types of users, groups, pages and applications... from political groups to just-for-fun applications... And now Twitter is in Spanish... this...
via blog.twitter.com

Facebook has been growing VERY strong in Latin America. Colombia, Chile, Mexico and Argentina... all countries have many types of users, groups, pages and applications... from political groups to just-for-fun applications...

And now Twitter is in Spanish... this means that Twitter is paying attention to the market (like Facebook did)... more a more consumers are using Twitter for many things...

Now is time for you company too really start listing to conversations on Twitter...and in Spanish!

This is Spanish text from the Twitter blog:

"Twitter está ahora oficialmente disponible en español. Puedes cambiar el idioma en la Configuración o visitar Twitter.com y cambiar la configuración del idioma en el la opción situada en la esquina inferior derecha."

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]]> Solvis Consulting, LLC Tue, 03 Nov 2009 20:13:56 -0500 http://solvisconsulting.typepad.com/solvis_home/2009/11/twitter-is-now-in-spanish.html Social Media at SAS http://feedproxy.google.com/~r/typepad/solvis/~3/qgQHCxdUHVs/social-media-at-sas.html http://solvisconsulting.typepad.com/solvis_home/2009/10/social-media-at-sas.html We found this presentation about how SAS uses social media as a tool to reach customers and to manage communications with employees. You will find good ideas that you can use in your companies. We like the fact that SAS... We found this presentation about how SAS uses social media as a tool to reach customers and to manage communications with employees. You will find good ideas that you can use in your companies. We like the fact that SAS established Social Media Guidelines! Kudos!

Social Media at SAS - Triangle IABC meeting Sept. 8, 2009

Note: As SAS partner in Latin America, we are involved in many SAS Marketing Automation projects in Mexico, Ecuador, Puerto Rico and Colombia (in industries like retail, government and banking).

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]]> Latin America Marketing Automation Social Media Solvis Consulting, LLC Sat, 31 Oct 2009 00:21:10 -0400 http://solvisconsulting.typepad.com/solvis_home/2009/10/social-media-at-sas.html The Scrum Framework for CRM in 10 Minutes or Less http://feedproxy.google.com/~r/typepad/solvis/~3/UjTe3BUBMjc/the-scrum-framework-in-10-minutes-or-less.html http://solvisconsulting.typepad.com/solvis_home/2009/10/the-scrum-framework-in-10-minutes-or-less.html We here at Solvis have mentioned before that when implementing Social Media or CRM SaaS solutions, we support the use of the Agile Methodology and particularly the Scrum Framework. So how can one learn this in 10 minutes or less? Read on:
Lance Dacy, a certified Scrum Master and Product Owner based in Dallas, TX, (DFW Scrum Alliance) has been a great mentor for us in implementing Scrum. He recently shared the following with us regarding a summary of The Framework:

"Scrum uses the real-world progress of a project — not a best guess or uninformed forecast — to plan and schedule releases. In Scrum, projects are divided into succinct work cadences, known as sprints, which are typically one week, two weeks, or three weeks in duration. At the end of each sprint, stakeholders and team members meet to assess the progress of a project and plan its next steps. This allows a project’s direction to be adjusted or reoriented based on completed work, not speculation or predictions.


Philosophically, this emphasis on an ongoing assessment of completed work is largely responsible for its popularity with managers and developers alike. But what allows the Scrum methodology to really work is a set of roles, responsibilities, and meetings that never change. If Scrum’s capacity for adaption and flexibility makes it an appealing option, the stability of its practices give teams something to lean on when development gets chaotic."

Also, there has been a video that has gone "viral" in the Scrum-world recently, that does a great job demonstrating the Scrum concepts in 8 minutes (be sure to click on the "HD" button on the bottom right side of the screen for better visibility), please click below for the video:

Scrum in 8 Minutes at YouTube
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]]> Agile CRM 2.0 Implementation Project Management SaaS Scrum Social CRM Social Media Strategy Technology Solvis Consulting, LLC Thu, 29 Oct 2009 20:46:13 -0400 http://solvisconsulting.typepad.com/solvis_home/2009/10/the-scrum-framework-in-10-minutes-or-less.html Solvis Consulting is a partner of Radian6 for the Latin American market http://feedproxy.google.com/~r/typepad/solvis/~3/PbhJU7516PI/solvis-consulting-is-a-partner-of-radian6-for-the-latin-american-market.html http://solvisconsulting.typepad.com/solvis_home/2009/10/solvis-consulting-is-a-partner-of-radian6-for-the-latin-american-market.html Solvis is now a Radian6 partner for the Latin American Market. Radian6 gives you platform to listen, measure and engage with your customers across many social channels At Solvis, we have established a unique approach to keep track of conversations... Solvis is now a Radian6 partner for the Latin American Market. Radian6 gives you platform to listen, measure and engage with your customers across many social channels At Solvis, we have established a unique approach to keep track of conversations and converting these conversations into sales and customer service transactions. Radian6 helps us do that.

Radian6_logo_Small

Radian6 can help you understand your customers conversations in many of the social channels like blogs, Twitter, YouTube and many others.

With our Social CRM methodology in conjunction with Radian6 listing platform can help your company start your social media (or social crm) strategy. And if your company already have a strategy, we can help monitor your tactical plan and measure your customer conversations.

Radian 6 can help you in many areas within your company:

Do you know what your customers are saying about your brand or company in the Internet? Contact us for a demo to find out. Click here and make sure you select Radian6 as your interest.

If you are in Mexico City, we can go to your local office to demonstrate Radian6, If you are not in Mexico, we will schedule a remote session for the demo.


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]]> CRM 2.0 Latin America Marketing News Partners Services Social CRM Social Media Strategy Solvis Consulting, LLC Thu, 29 Oct 2009 14:33:26 -0400 http://solvisconsulting.typepad.com/solvis_home/2009/10/solvis-consulting-is-a-partner-of-radian6-for-the-latin-american-market.html Social Media Conference in Mexico http://feedproxy.google.com/~r/typepad/solvis/~3/98lu76lz61w/social-media-conference-in-mexico.html http://solvisconsulting.typepad.com/solvis_home/2009/10/social-media-conference-in-mexico.html SMLatam 1era. Conferencia sobre negocios a través de Social Media Solvis Consulting is a Media sponsor for the first Social Media Conference in Latam. Jesus Hoyos will be a speaker. He will be speaking about the convergence of Social Media... SMLatam 1era. Conferencia sobre negocios a través de Social Media

Solvis Consulting is a Media sponsor for the first Social Media Conference in Latam. Jesus Hoyos will be a speaker. He will be speaking about the convergence of Social Media with CRM

To register go here: http://www.smlatam.com/
Dates: October 29 & 30

UPDATE: The event date has been changed to February - for more information go to http://www.smlatam.com/

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]]> Events Latin America News Solvis Consulting, LLC Wed, 21 Oct 2009 23:56:26 -0400 http://solvisconsulting.typepad.com/solvis_home/2009/10/social-media-conference-in-mexico.html