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<title>The Process Ninja</title>
<link>http://www.theprocessninja.com/</link>
<description>The Process Revolution Starts Here</description>
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<title>Absence Makes the Process Grow Fonder?</title>
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<content:encoded><![CDATA[I'm sorry! I'm really sorry! I've dropped the ball... I know that I've been off the radar for some time and this is a short post to let you know what's happening. In the last 6 months I've been...<br/>
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<category>About This Blog</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Fri, 20 Jan 2012 22:01:04 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2012/01/absence-makes-the-process-grow-fonder.html</feedburner:origLink></item>
<item>
<title>Process, Learning &amp; The Division of Labour</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/XCENTIjyses/process-learning-the-division-of-labour.html</link>
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<content:encoded><![CDATA[With every piece of new work or indeed any new experience we undertake in our lives we go through a process of learning. We may watch the task, repeat the task, read about the task - there are many...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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<dc:creator>The Process Ninja</dc:creator>
<pubDate>Tue, 30 Aug 2011 10:21:52 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/08/process-learning-the-division-of-labour.html</feedburner:origLink></item>
<item>
<title>The Process Ninja Blog Manifesto</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/zj4GhDlDvDM/the-process-ninja-blog-manifesto.html</link>
<guid isPermaLink="false">http://www.theprocessninja.com/2011/07/the-process-ninja-blog-manifesto.html</guid>

<content:encoded><![CDATA[You may not realise it but when I write this blog I'm very careful to stick to a number of my own personal rules so I've decided to share those with you today. Think of it as a policy or a process...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/zj4GhDlDvDM" height="1" width="1"/>]]></content:encoded>


<category>About This Blog</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Tue, 19 Jul 2011 16:37:39 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/07/the-process-ninja-blog-manifesto.html</feedburner:origLink></item>
<item>
<title>Why I'm Bored of Theory and What the Future Holds for this Blog</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/vmpaDe2EMKM/why-im-bored-of-theory-and-what-the-future-holds-for-this-blog.html</link>
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<content:encoded><![CDATA[I've decided to change the focus of this blog. I'll be leaving the theory up to others from now on. What this blog will now focus on are pratical tips and tools to perform process improvement....<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/vmpaDe2EMKM" height="1" width="1"/>]]></content:encoded>


<category>About This Blog</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Mon, 18 Jul 2011 10:26:26 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/07/why-im-bored-of-theory-and-what-the-future-holds-for-this-blog.html</feedburner:origLink></item>
<item>
<title>Obituary: Dr. Eliyahu M. Goldratt 1947-2011  </title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/2UHgXuQUJzU/obituary-dr-eliyahu-m-goldratt-1947-2011-.html</link>
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<content:encoded><![CDATA[Sad news of the passing of a true process hero - Dr. Eliyahu M. Goldrat passed away at his home in Israel on 11th June 2011. The inventor of the Theory of Constraints, Goldratt was a pivotal figure...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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<category>Business Books</category>
<category>People</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Tue, 21 Jun 2011 09:33:28 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/06/obituary-dr-eliyahu-m-goldratt-1947-2011-.html</feedburner:origLink></item>
<item>
<title>Linking Process, Procedures &amp; Business Requirements to Successful Customer Outcomes - a Business Analyst Guide</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/NbT1lEPGeuw/linking-process-procedures-business-requirements-in-perfect-alignment-to-successful-customer-outcome.html</link>
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<content:encoded><![CDATA[So in eight steps a Business or Process Analyst can create complete traceability from the customer outcomes to the delivery.

It's not really that hard, but isn't it amazing that so many people can...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/NbT1lEPGeuw" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>CEM Method</category>
<category>Customer Experience</category>
<category>Facilitation</category>
<category>People</category>
<category>Procedures</category>
<category>Process Improvement</category>
<category>Process Mapping</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Tue, 31 May 2011 23:00:00 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/05/linking-process-procedures-business-requirements-in-perfect-alignment-to-successful-customer-outcome.html</feedburner:origLink></item>
<item>
<title>Whitepaper: Customer Experience Management &amp; Continuous Improvement Program</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/Mebk4uWn6fs/whitepaper-customer-experience-management-continuous-improvement-program.html</link>
<guid isPermaLink="false">http://www.theprocessninja.com/2011/05/whitepaper-customer-experience-management-continuous-improvement-program.html</guid>

<content:encoded><![CDATA[My buddy David Mottershead aka The Customer Experience Coach has written a short whitepaper entitled "Customer Experience Management & Continuous Improvement Program" 

For those of you looking for...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/Mebk4uWn6fs" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>CEM Method</category>
<category>Customer Experience</category>
<category>Outside-in</category>
<category>Process Improvement</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Wed, 25 May 2011 12:00:32 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/05/whitepaper-customer-experience-management-continuous-improvement-program.html</feedburner:origLink></item>
<item>
<title>Process Black Holes</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/gF5cr3JGNxY/process-black-holes.html</link>
<guid isPermaLink="false">http://www.theprocessninja.com/2011/05/process-black-holes.html</guid>

<content:encoded><![CDATA[We've all experienced them. Customers loathe them. Companies don't realise they exist. They suck good sentiment out of your customers and suck money out of your company coffers. I call them "Process...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/gF5cr3JGNxY" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>Broken Processes</category>
<category>Customer Experience</category>
<category>Process Improvement</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Mon, 16 May 2011 14:58:59 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/05/process-black-holes.html</feedburner:origLink></item>
<item>
<title>CEM Method - An Introduction to Customer Centric Process Design</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/q-0MooSggMM/cem-method-an-introduction-to-customer-centric-process-design.html</link>
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<content:encoded><![CDATA[I was recently asked to put together a 1 page document to provide a brief explanation of the CEM Method (Customer Experience Management Method). Here it is...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/q-0MooSggMM" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>CEM Method</category>
<category>Customer Experience</category>
<category>Innovation</category>
<category>Outside-in</category>
<category>Process Improvement</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Tue, 03 May 2011 12:47:20 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/05/cem-method-an-introduction-to-customer-centric-process-design.html</feedburner:origLink></item>
<item>
<title>Do Your Processes Wear Brown Cardigans?</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/fi1530VkP_g/do-your-processes-wear-brown-cardigans.html</link>
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<content:encoded><![CDATA[live my life in a constant state of battle. It's a battle against blandness, it's a battle against the kind of people who Billy Connolly would describe as "the beigeists" - the brown cardigan...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/fi1530VkP_g" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>Change Management</category>
<category>Innovation</category>
<category>People</category>
<category>Process Improvement</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Mon, 25 Apr 2011 10:00:00 +1000</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/2011/04/do-your-processes-wear-brown-cardigans.html</feedburner:origLink></item>

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