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<title>The Process Ninja</title>
<link>http://www.theprocessninja.com/process/</link>
<description>The Process Revolution Starts Here</description>
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<title>What would you like from The Process Ninja in 2010?</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/BIYS_YB9AfY/what-would-you-like-from-the-process-ninja-in-2010.html</link>
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<content:encoded><![CDATA[For the last few months I have been banging on about the customer experience and I have just realised that I have failed to execute on my own customer centricity project. So without further ado I'd...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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<category>About This Blog</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Wed, 03 Feb 2010 12:35:38 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2010/02/what-would-you-like-from-the-process-ninja-in-2010.html</feedburner:origLink></item>
<item>
<title>Why speed and flexibility will be the new process essentials for 2010</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/_roA3IMgdGw/why-speed-and-flexibility-will-be-the-new-process-essentials-for-2010.html</link>
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<content:encoded><![CDATA[We are in the midst of a process revolution. At no time in our history have businesses been so prone to the speed of change. Technology today has changed the game plan and the field is becoming more...<br/>
<br/>
It's much more fun if you visit my blog...<div class="feedflare">
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<category>BPM</category>
<category>Outside-in</category>
<category>Process Improvement</category>
<category>Small Business</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Fri, 29 Jan 2010 13:35:53 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2010/01/why-speed-and-flexibility-will-be-the-new-process-essentials-for-2010.html</feedburner:origLink></item>
<item>
<title>Turn Your Business Outside-in (my latest article for www.flyingsolo.com.au)</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/7bDNB6gziEs/my-latest-article-for-wwwflyingsolocomau---turn-your-business-outside-in---httpwwwflyingsolocomaup315569726_turn-yo.html</link>
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<content:encoded><![CDATA[My latest article for small business website Flyingsolo - "Turn Your Business Outside-in".<br/>
<br/>
It's much more fun if you visit my blog...<div class="feedflare">
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<category>Outside-in</category>
<category>Small Business</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Fri, 22 Jan 2010 15:02:13 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2010/01/my-latest-article-for-wwwflyingsolocomau---turn-your-business-outside-in---httpwwwflyingsolocomaup315569726_turn-yo.html</feedburner:origLink></item>
<item>
<title>Is BPM a Dirty Word?</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/HP2v4Q0ud6I/is-bpm-a-dirty-word.html</link>
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<content:encoded><![CDATA[It has become increasingly popular these days to bash BPM and, in particular, to propose that BPM is dead. Whilst not wishing to sit in my glass house and throw stones after my Lean Six Sigma...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/HP2v4Q0ud6I" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>BPM Software</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Wed, 13 Jan 2010 10:27:21 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2010/01/is-bpm-a-dirty-word.html</feedburner:origLink></item>
<item>
<title>A Triage for Hospital Processes</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/ADuiH3T7gcA/a-triage-for-hospital-processes.html</link>
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<content:encoded><![CDATA[I recently had the pleasure of visiting lovely Ryde Hospital with a rather painful stomach. It was an interesting experience in process. What amazed me most about it was the incredible levels of...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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<category>Broken Processes</category>
<category>Outside-in</category>
<category>Process Improvement</category>
<category>Productivity</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Tue, 05 Jan 2010 12:19:41 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2010/01/a-triage-for-hospital-processes.html</feedburner:origLink></item>
<item>
<title>Free Steve Towers Podcast - Outside-In Thinking: The Ticket to Achieving a Successful Customer Outcome</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/y39xsrWXQB4/free-steve-towers-podcast-outsidein-thinking-the-ticket-to-achieving-a-successful-customer-outcome.html</link>
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<content:encoded><![CDATA[You can access it here!<br/>
<br/>
It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/y39xsrWXQB4" height="1" width="1"/>]]></content:encoded>


<category>Outside-in</category>
<category>Six Sigma</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Thu, 17 Dec 2009 12:32:32 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2009/12/free-steve-towers-podcast-outsidein-thinking-the-ticket-to-achieving-a-successful-customer-outcome.html</feedburner:origLink></item>
<item>
<title>Process Ineptitude Personified</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/ueNBHgApw3Q/process-ineptitude-personified.html</link>
<guid isPermaLink="false">http://www.theprocessninja.com/process/2009/12/process-ineptitude-personified.html</guid>

<content:encoded><![CDATA[Insurance as a concept is not a difficult thing to grasp - so why do so many companies make a complete mess of it? Yesterday I called around to get some quotes on a fairly niche insurance product -...<br/>
<br/>
It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/ueNBHgApw3Q" height="1" width="1"/>]]></content:encoded>


<category>Broken Processes</category>
<category>Procedures</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Thu, 17 Dec 2009 11:59:52 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2009/12/process-ineptitude-personified.html</feedburner:origLink></item>
<item>
<title>From Now On When I Mention Any Companies in this Blog...</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/z-KUzz1zF6g/from-now-on-when-i-mention-any-companies-in-this-blog.html</link>
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<content:encoded><![CDATA[From now on whenever I mention a company name in this blog I will be contacting them to let them know what I am saying about them (unless, like fantastic holdings they have no means of being...<br/>
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It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/z-KUzz1zF6g" height="1" width="1"/>]]></content:encoded>


<category>About This Blog</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Wed, 16 Dec 2009 14:42:21 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2009/12/from-now-on-when-i-mention-any-companies-in-this-blog.html</feedburner:origLink></item>
<item>
<title>Do Your Processes Give Your Customers Away?</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/pcP7GnUBDkk/do-your-processes-give-your-customers-away.html</link>
<guid isPermaLink="false">http://www.theprocessninja.com/process/2009/12/do-your-processes-give-your-customers-away.html</guid>

<content:encoded><![CDATA[Today I was given away. Not expensively, not cheaply, but freely. I was tossed into the garbage like an empty milkshake. But I wasn't an empty milkshake, I was full. I had plenty of juicy milky...<br/>
<br/>
It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/pcP7GnUBDkk" height="1" width="1"/>]]></content:encoded>


<category>Broken Processes</category>
<category>Outside-in</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Wed, 16 Dec 2009 14:30:44 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2009/12/do-your-processes-give-your-customers-away.html</feedburner:origLink></item>
<item>
<title>Eat Your Own Dog Food</title>
<link>http://feedproxy.google.com/~r/theprocessninja/CNUV/~3/feIr5k7oAIQ/eat-your-own-dog-food.html</link>
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<content:encoded><![CDATA[I worked for an IT Company that had an IT helpdesk that was beyond helpless. I worked for a Telecommunications company where the boss created an atmosphere of fear and hatred. I worked for an...<br/>
<br/>
It's much more fun if you visit my blog...<div class="feedflare">
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</div><img src="http://feeds.feedburner.com/~r/theprocessninja/CNUV/~4/feIr5k7oAIQ" height="1" width="1"/>]]></content:encoded>


<category>BPM</category>
<category>Broken Processes</category>
<category>Credit Crunch</category>
<category>People</category>

<dc:creator>The Process Ninja</dc:creator>
<pubDate>Wed, 09 Dec 2009 09:44:27 +1100</pubDate>

<feedburner:origLink>http://www.theprocessninja.com/process/2009/12/eat-your-own-dog-food.html</feedburner:origLink></item>

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