•   Fellow citizens, we are seven weeks away from electing our new president! As a result, we are all hearing a lot more speeches and talks than we normally do. It's time to take a moment to reflect on how we, mere business and entrepreneurial mortals, can benefit from these public faux pas!

1. Don't compare yourself to any kind of unpleasant animals. Alway stick with the reliables: puppies, kittens and bunnies. Anything else and you risk upsetting more fringe groups than I can list here.

2. Resist the urge to be strong and definitive about everything. No one knows everything, and no one can relate to someone who says they are confident about how they can handle every situation.

3. Be transparent. Say what you mean, and make sure that the facts are there to back it up. Don't get caught trying to play to a small group when it doesn't meet your own beliefs and business practices.

4. Behave consistently. When you decide to talk publicly about your ideas, make sure you are consistent with that every time you speak. For example, if you say you believe workers deserve an annual pay raise, commit to that whenever the subject comes up. Don't try to change the facts later when the pay raise is not forthcoming; just say that you still believe in it, but you can't deliver due to circumstances. And then be clear what those circumstances are!

The people you do business with are listening to you. Take care that you know what you have said, and say what you believe. They are noticing!

Til next time,

Anna

Last week at the Democratic National Convention, the main speakers all made great use of 'the pause' during their speeches. They left time after a sentence for the audience to take in the meaning of their words.

This made them appear like accomplished, sophisticated leaders.

Taking a pause between your sentences will make you appear like an accomplished, sophisticated leader, too! Take this opportunity to choose a role model for your speeches and presentations. Remember to take pause: it's for the benefit of your audience, and they are the most important part of any speech you make.

Until next time,

Anna

Now that I have your attention!

Everyone has had the experience of being asked a question and then freezing because they are overwhelmed with the number of correct answers with which they could respond. I call this the "Wheel of Fortune" syndrome. The wheel is whirring through your brain, stopping at a number that consists of all the data you know which is connected to this question.

When you are hit with this overload, let Vanna out of your head and choose one of these two simple responses:

1. Give the first answer ONLY and follow up with that most welcome of questions, "Does that answer your question?"
2. Instead of doing a data dump on an innocent bystander, get more detail from them BEFORE you answer. Try, "I could go in several directions with my response, so let me find out more specifically what you need."

I guarantee you that very few of your colleagues and associates are using these technniques, and you will look all the better for choosing them. You will appear knowledgeable and succinct. You will become a popular go-to person because of your smart, short answers. And your habit of digging for more information will enhance your reputation as a long-term, strategic thinker.

So let go of Vanna's wheel, and allow the vowels and consonants of dialogue and communication become your bywords (have I carried this analogy too far?)!

Till next time,

Anna

Hello Everyone,

Welcome to my first blog! I am thrilled to connect with all of you, and I look forward to your comments. Please feel free to post any questions regarding your voice, communication skills and accent reduction here, and I will answer them in a future post. For more information about me, please visit www.brain-voice.com. I am located in Seattle, and work with clients via phone and in person.

So, a voice expert, eh? What in the world is that? Let me answer by telling you a story about a client.

A gentleman came to me with an unusual problem. He normally speaks in a baritone-range voice. Every once in a while, without warning, his voice came out high and squeaky - VERY squeaky! Think Alvin the Chipmunk! He could not control when it happened, or stop it while it was happening. Since he is planning to become a personal coach, he knew he needed to get it under control. He had consulted several doctors, but no one could tell him the problem.

I listened to him for about 20 minutes. I determined that he did not have any vocal cord damage. I could also tell that he was not suffering from vocal spasms, since those wouldn't result in such a high pitch. I realized what the problem must be: too much weight on the vocal cords! Now, I know this sounds exciting to you all, so let me explain what I mean.

Think of your vocal cords as muscles. You add weight to them, not by lifting a barbell, but with volume. The more volume you produce as you speak, the more weight this feels like to your voice. While everyone has about 25 separate pitches in their vocal range, each pitch has an individual profile. This profile includes how much volume, or weight, that pitch can handle. You may have two pitches right next to each other, and one can get quite loud, but the other can only handle a whisper.

I realized that the reason my client's voice was jumping from his baritone register to this high pitch was the amount of volume he was exerting. He was speaking louder than normal, sort of belting for speakers. Because this volume was beyond what his voice could handle normally, 23 of his pitches could not emerge. But the 24th pitch, this high, squeaky pitch, could handle the volume (he was a boy soprano, so that may have helped). When he wanted to move to a higher pitch for emphasis, the only pitch that could handle his exaggerated volume level was the high one!

I helped him by demonstrating a softer volume to use while speaking. As he practiced this, wouldn't you know it, about 23 pitches emerged! They were there all along, waiting for a volume level that they could handle. After his first session with me, he didn't squeak again. Now he uses lots of pitches when he talks, which makes him an entertaining speaker. I will discuss how you can be an entertaining speaker, too, in my next blog.

Till next time,

Anna Bernstein

anna@brain-voice.com