Steve Hart

(Balboa Capital is a technology-driven independent financing company that provides business owners with fast, hassle-free solutions to fund their companies.)

Responsible for all of IT, including the software development, hardware and help desk.
• Manage a team of .Net and PHP developers, database administrator, Saleforce.com administrators/developers, System Admins, desktop support technicians and a manager using onshore and offshore resources.
• Introduced new technology and…

(Balboa Capital is a technology-driven independent financing company that provides business owners with fast, hassle-free solutions to fund their companies.)

Responsible for all of IT, including the software development, hardware and help desk.
• Manage a team of .Net and PHP developers, database administrator, Saleforce.com administrators/developers, System Admins, desktop support technicians and a manager using onshore and offshore resources.
• Introduced new technology and replaced legacy systems Reduced cost through elimination of redundancy, duplicate functions and vendor contracts.
• Managed all project management activities and responsibilities.
• Increased software/application stability and quality while improving network performance and availability.
• Upgraded all Microsoft applications to latest releases (.Net 4.5.1 & SQL Server 2016).
• Implemented Amazon Web Services and upgraded/redesigned all external websites.
• Managed Salesforce.com and Inside Sales (App) implementation.
• Led paperless initiative implementing document management system with business operations workflow.
• Implemented Machine Learning model for probability of payment scoring using Microsoft Azure to improve collection team performance.
• Reduced help desk ticket flow by 300% through software, system and network improvements.
• Launched primary co-location moving all production to fully configured vBlock rack of converged infrastructure. Implemented secondary DR co-location with high availability between the two locations.
• Overhauled the network infrastructure using Cisco equipment and Fortinet firewalls.
• Implemented new Virtual Machine (VM) technology to support growth while reducing the number of physical servers.
• Reviewed and renegotiated all IT contracts
• Technologies: Microsoft .net, SQL Server, SSRS, AWS, PHP, Cisco, vBlock, Fortigate, Salesforce.com, VMWare

(Experian Consumer Direct is a division of Experian and the market leader for online credit reports, scores and monitoring products delivered directly to consumers over the Internet)

Responsible for production software development /support and B2B business operations.
• Directed team of 20 software engineers and database developers performing tier 1 production development and support.
• Direct a team of Business Systems Analysts providing requirements development, production…

(Experian Consumer Direct is a division of Experian and the market leader for online credit reports, scores and monitoring products delivered directly to consumers over the Internet)

Responsible for production software development /support and B2B business operations.
• Directed team of 20 software engineers and database developers performing tier 1 production development and support.
• Direct a team of Business Systems Analysts providing requirements development, production system support, service level agreements, and process improvement.
• Performing Service Level Agreement audits and reconciliation to identify anomalies, trends and potential issues.
• Successfully completed SSAE16 / SOC1 audit.
• Technologies: Agile, Microsoft .net, SQL Server, and Cognos

( A media communications conglomerate, consisting of over 100 newspapers, magazines, TV stations with 200+ web sites across the United States)

Responsible for web architecture, infrastructure, customer support, project management, application development, and quality assurance of the entire Freedom Communications web presence.
• Manage a team of 4 project managers, 21 web developers, 6 QA engineers, 2 database administrators, and 5 customer support webmasters using onshore and…

( A media communications conglomerate, consisting of over 100 newspapers, magazines, TV stations with 200+ web sites across the United States)

Responsible for web architecture, infrastructure, customer support, project management, application development, and quality assurance of the entire Freedom Communications web presence.
• Manage a team of 4 project managers, 21 web developers, 6 QA engineers, 2 database administrators, and 5 customer support webmasters using onshore and offshore resources.
• Manage $5.5MM expense budget and a $14MM capital budget.
• Established an offshore development team which successfully controlled costs while increasing productivity.
• Architected a high availability and centralized web platform including content management system (CMS) supporting 200+ newspaper and broadcast station websites serving over 130 million page views monthly.
• Designed, developed, and implemented tablet / mobile phone applications and mobile enhanced websites.
• Architected and deployed SQL server based sports stats engine that tracks player and game metrics for 23 sports programs. System deployed across the country in 17 locations.
• Actively managed search engine optimization (SEO) increasing page ranking by advance techniques. Worked directly with Google and Yahoo on news aggregation and beta product development.
• Implemented formal IT policies and procedures including, project portfolio management, change and production control, and software development standards.
• Hands-on oversight of user experience, system architecture, infrastructure, and product development.
• Technologies: PHP, MySQL, JavaScript, Linux, LAMP, Apache, HTML/CSS, jQuery, Memcached, Varnish Cache, Caching Networks, SVN, MVC Models, DoubleClick DFP, CMS, Drupal, WordPress, .Net, SQL Server, XML, SEO, Zend Framework, PhoneGap, Sencha Touch, Responsive Design, Google Analytics, Omniture Analytics, phone and tablet development, Google Search Appliance, Amazon Web Services.

(Public Company; 10,000+ employees; Information Technology and Services industry specializing in public data records aggregation)

Responsible for web services architecture, infrastructure, project management, software development, and quality assurance.
• Hired to triage failing mission critical web based applications, middleware, and billing systems. Gained system stability while implementing development standards and processes.
• Implemented project management procedures and…

(Public Company; 10,000+ employees; Information Technology and Services industry specializing in public data records aggregation)

Responsible for web services architecture, infrastructure, project management, software development, and quality assurance.
• Hired to triage failing mission critical web based applications, middleware, and billing systems. Gained system stability while implementing development standards and processes.
• Implemented project management procedures and policies, as well as work request tracking system.
• Trained and transition entire software development team to Java engineering.
• Led selection and implementation of enterprise commercial billing package via RFI/RFP process.
• Managed $8MM expense budget and a $16MM capital budget. Directed turnaround efforts reversing ineffective systems and operations.
• Developed strategic plan accomplishing the redesign, rewrite and enhancements to legacy systems. Managed $8MM project tasked with the redesign and rewrite of all existing IT software. Held responsibility for project revenue and cost management including the development and forecasting of operational budgets.
• Led major project that designed and implemented API web service that generated over $9 million in incremental revenue.
• Defined software development standards and implemented processes to ensure system availability, performance, stability, and scalability. Drastically reduced production issues through process improvement initiatives.
• Technologies: Java, J2EE, EJB, Spring, Hibernate, XML, Web Service based SOA, WebSphere Application server, Struts, Servlet, XML, JSP, Oracle, and Informix.

(Private Company; 1,000+ employees; Telecommunications services industry)

Responsible for IT operations, software development and systems support, including customer care, billing, commissioning, accounting, and finance systems.
• Directing three managers with an organization of 23 engineers.
• Defined project management and software development standards and procedures.
• Implemented Intranet / intranet solutions, oracle based applications, and other third party software.…

(Private Company; 1,000+ employees; Telecommunications services industry)

Responsible for IT operations, software development and systems support, including customer care, billing, commissioning, accounting, and finance systems.
• Directing three managers with an organization of 23 engineers.
• Defined project management and software development standards and procedures.
• Implemented Intranet / intranet solutions, oracle based applications, and other third party software. Re-engineered report distribution with web based reporting and archiving solution.
• Reengineered 80% of business systems while enhancing system functionality and ensuring Y2K compliance.
• Developed testing standards while defining audit and reconciliation system for accounting department reducing month end finance close from 15 days to 2 days.
• Led Billing and Customer Care System rewrite and implemented of Oracle Financial applications.