• Studies show that, in 80% of cases, reputation risk arises when there is a significant mismatch between hype propagated about a company, product or service and reality.
• Reputation risk is now considered the number one risk by companies. It has to be managed carefully, as failure to do so can have serious ramifications for your bottom line; impacting negatively on a company’s brand image or its market valuation.
• However, successfully managing your corporate reputation can bring rich rewards, increasing your stock market valuation (more than 5% per year on average for the 10 companies rated in 2000) and instilling pride and confidence in your employees, customers and investors.

Download: "White Paper: Corporate Reputation & Competitiveness"

In many cases, information relevant to the resolution of crises and reputation management already exist within companies, but the problems are not detected quickly enough and are not routed to the appropriate executives.

The new face of corporate reputation
Why it’s important to go beyond online reputation.

• Because of the potential impact on a company’s critical mission and profits.
• Because issues concerning a company’s reputation which originate online are often extended into the wider offline sphere.
• Because online reputation attacks often result from other types of risk.

Effective reputation management must be comprehensive and link internal and external information to the company.

The management of online reputation must be intimately linked to the the culture of the company and its internal policies, (corporate communications, CSR, customer relations policy etc) as well as conforming with societal concerns.

This white paper addresses three main concerns:

• Why are reputation attacks becoming a priority threat for businesses?
• How should companies best prepare and educate their leaders?
• How to exploit and manage opportunities as well as trying to prevent threats?

This white paper “Corporate Reputation & Competitiveness” aims to address all of the above issues
Author: Christophe Asselin +

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• What relevant companies, regulators, institutions, and innovators are doing, and planning to do?
• How a portfolio of products or investments is performing across their markets?
• Breaking news on and emerging trends in your market and new technologies, or other facts about areas where you plan to expand?
• Which trends or opinion formers have a real impact on your marketplace or stakeholders?

Are you aiming?

• To attack a completely new market?
• To identify targets for acquisition, or alliance?
• To assess and manage commercial risks, or opportunities?
• To launch a new product, or measure a campaign’s impact?
• To conduct due diligence on companies, key individuals, trademarks, or technologies?

Seize the day
Adapting to rapidly changing conditions is imperative for any business seeking to preserve, grow and expand its markets. Success requires agility, partnered with accurate, timely insight.

• As more information gets available from the web, Digimind automation products help companies better understand and respond more quickly to competitive actions, technological advancements, changes to their image, business opportunities, and mergers and acquisitions.
• Digimind develops competitive intelligence software that helps organizations to automate the process of collecting, analysing and publishing critical information. Digimind is essential to any organisation that seeks to enhance growth and corporate reputation, while protecting its core assets, through ongoing monitoring of market trends and indicators, customer requirements and competitive landscape.
• Digimind has an international presence to serve the needs of its global client base with offices in Boston, Paris, Singapore and Rabat.

Download: "DIGIMIND - Flyer - Discover Digimind at a glance"

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• The Digimind Compliance solution is a software application leveraging web information to fight money laundering, tax evasion, terrorism financing, and other illegal money transactions.
• The Digimind-Compliance solution is suitable for financial institutions (e.g. private banking) willing to manage their operational risks and to comply with regulations while reducing the related processing costs of their customer portfolio.

Why Digimind Compliance?
The continuous sophistication of Illegal money transactions coupled with rising regulatory pressure raises new challenges for financial institutions:

• Higher costs and increasing resources needed to periodically check customer portfolios at a reasonable pace
• Increased processing time to enroll new customers
• Heterogeneous CDD (Customer Due Diligence) procedures within an organization
• Increased operational risks to finance illegal activities due to the lack of time, resources, or risk management tools.

Download: "DIGIMIND - Product Sheet - Digimind Compliance"

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If you remember, this past January Newsdesk not only won Best Information Solution, but also took home the “best in show” award.

Since that time, our developers have been working away at improving Newsdesk. Moreover’s coverage of news has increased by 6000 sources and our vetted social media sources have doubled with more on the way. We’ve added the ability to search over news broadcasts and view the video of the results. Searches can be run over licensed and open content, and print articles with links to PDFs of the originals. Clients can add more sources on request, rounding out a 360 degree view of the news and social media landscape.

Here’s to an award-winning 2012!

Social media is creating a global network of real-time relationships with your business. To manage these relationships, you need the ability to hear, understand and respond to what social customers are saying about your company, products and brand. In this complimentary webinar, Paul Cole, vice president of BPO Customer Operations at Capgemini, offers valuable insights, tools and strategies for delivering the social customer experience.

Don’t miss this opportunity to learn how you can use the latest developments in social media analytics and engagement throughout the customer lifecycle to:

Acquire new customers by increasing awareness in Social Media at a fraction of the cost.
Develop customers through higher satisfaction, resulting in more engaged customers that average 33 points higher on Net Promoter Scores.
Retain customers through stronger interactions in Social Media that generate loyalty and convert detractors into advocates.

PALO ALTO – December 12, 2011

Capgemini VP of BPO Customer Operations to Deliver Strategies for Analyzing and Acting on Social Customer Feedback

What: “Looking at Social Media Through the Prism of the Customer Lifecycle” is a complimentary webinar from Attensity with partner Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services. As part of Attensity’s monthly series of complimentary online events, this webinar will focus on how social media is creating a global network of real-time relationships with companies and fueling the need to hear, understand and respond to social customer feedback.

When: 11:00 am PST / 2:00 pm EST, Thursday, December 15, 2011

Who: Paul Cole, vice president of BPO Customer Operations at Capgemini, will examine how using an integrated set of technologies offers companies the ability to hear and understand what their customers are saying, and then analyze and respond in a fast, efficient and scalable manner.

Why: Attendees will learn how the latest developments in social media analytics and engagement throughout the customer lifecycle enable companies to:

• Acquire new customers by increasing awareness in social media at a fraction of the cost
• Develop customers through higher satisfaction, resulting in more engaged customers that average 33 points higher on Net Promoter Scores
• Retain customers through stronger interactions in social media that generate loyalty and convert detractors into advocates

How: Register for free online at: http://www2.attensity.com/capgeminiwebinar

About Attensity™

Attensity’s text analytics solutions are the choice of the world’s leading brands for Customer Experience Management (CEM). Attensity is the only company that gives business users the ability to analyze millions of real-time customer conversations from any online, social media or internal source, and extract the industry’s most accurate insights to drive business decisions. From its headquarters in Palo Alto, Calif., and Kaiserslautern, Germany, Attensity is powering the customer experience strategies of companies such as AT&T, Charles Schwab, Citigroup, JetBlue, Lloyd’s Banking Group, Siemens, Starwood Resorts, Travelocity and Whirlpool. Visit www.attensity.com and follow the company atblog.attensity.com, on Twitter @Attensity, and on facebook.com/Attensity.

Contacts:

Rebecca MacDonald, Vice President of Marketing, (650) 433-1700, email hidden; JavaScript is required

Lisa Hawes, Sterling Communications, (408) 884-5155, email hidden; JavaScript is required

This year, the 15th Annual Competitive Intelligence in Pharma Conference, organized by VIBpharma, will take place on 6-7 December 2011 in Lisbon, Portugal.

With patents fast expiring, business models changing and new competitors emerging from across the globe, effective competitive intelligence is paramount to ensuring the continued success of the organization of pharmaceutical companies and their products’ market shares.

The aim of this event is to outline the current challenges facing pharmaceutical companies and to emphasize the importance of efficient CI, through the presentation of topics such as ‘Measuring the ROI of your CI function’, ‘Creating a global intelligence network’ and ‘Predicting shifts in competitor focus’. By being host to key speakers such as the Director of CI Research and Information of SCIP US, Bonnie Hohhof, the conference is also an opportunity for representatives from the Pharma industry to gain an insight in the CI options that are available to them.

Digimind is proud to, not only, be an official sponsor of this significant CI event, but to have the opportunity for Daniel Spilsbury to present Digimind’s software and demonstrate how it can help pharmaceutical companies deal with the challenges they are currently faced with.

Join Digimind for its conference
“Uncovering the latest trends in gathering, summarising,
and filtering incoming intelligence to enhance CI productivity”
14:00 GMT, Tue, 6 Dec 2011

About Digimind
Profitable since its inception, the 50% annual growth rate multi-awarded Digimind Company markets competitive intelligence solutions to face the challenge of exploiting the explosion of digital information. The web-based Digimind platform is the only integrated solution that automates all repetitive intelligence activities from data collection to information management, analysis and sharing.With over 200 customers and a global presence through its sites in Paris, Grenoble, Rabat and Boston Digimind offers a solution for all business functions of the company and is an efficient tool for strategic decision.

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• We’ve added user-level usage info to the new Admin section, showing nr of saved feeds / dashboard widgets / exported feeds / email alerts / newsletters

• Broadcast clips now show on a newly designed, much nicer looking page, with transcript text next to the  clip. You can search US and UK broadcast alongside any other media type such as online news, blogs, social media or PDF print.

Newsdesk broadcast clip example

• On internal systems, we’ve extended premium content permissioning options down to user level (previously were at global account level), meaning specific users within an organization can receive licensed premium content while other users just access the standard search.

• Searching over blogs now includes blog comments where available (you can exclude them via the Refine panel)

• Various cosmetic improvements:

• The relevancy slider now sits at the top of the Refine panel
• The search result counts now show large numbers with commas (or dots depending on country)
• We trimmed the little button cluster at the top of the Refine panel section so it’s cleaner
• The row heights in the email / newsletter / email manager lists are now nicely uniform

• You can now add a Yammer widget to your Dashboard showing latest colleague comments  – just go to the “My Content” folder’s drop-down menu to add it (an optional feature for those with a Yammer account)

We hope you like the latest additions. If you’re not a client and want to find out more then here’s the link. Ciao for now!

Join Attensity’s James Purchase, Senior Director of Industry Solutions, to see Attensity’s new Hospitality Solution and learn how savvy property managers are combining the insights mined from these conversations with their survey feedback to prioritize property upgrades and enhancements, and deliver products and services that enhance the customer experience.

Download the printable PDF report here »