Professor Messer

Where can you get application memory utilization information?

Professor Messer — Tue, 10 Nov 2009 13:00:03 +0000

You’re running a new application on your computer, and you’re concerned that the application may be using more RAM than you were expecting. Which utility can provide you with real-time memory utilization information?

A) Device Manager

B) Task Manager

C) Windows Registry

D) Event Viewer

Why does this laptop power down so quickly?

Professor Messer — Mon, 09 Nov 2009 17:28:55 +0000

You have a laptop that appears to charge properly when connected to AC power. The battery charger indicator light shows that it is charging for hours before changing to green “full charge” indicator light. However, once the laptop is removed from AC power the system stays running for only a few minutes before powering down while in use. What is the most likely reason for this issue?

A) The AC power adapter is faulty

B) The ACPI settings in the BIOS are incorrectly configured

C) The battery is faulty

D) The power system inside of the laptop is faulty

What’s the first step when troubleshooting a printing problem?

Professor Messer — Fri, 06 Nov 2009 13:20:48 +0000

You’ve just arrived onsite to a customer location, and the users are complaining that they can’t print to the printer using their desktop publishing application. What’s the best first step for troubleshooting this printing problem?

A) Print a Windows Printer Test Page

B) Power cycle the printer

C) Connect your laptop directly to the printer

D) Update the printer driver

Which of these operating systems won’t upgrade to Windows XP?

Professor Messer — Thu, 05 Nov 2009 13:00:00 +0000

You need to upgrade a number of different systems, but not all operating systems can be upgraded directly to Windows XP. Which of these operating systems require a clean install and won’t directly upgrade to Windows XP?

A) Windows 95

B) Windows 98

C) Windows ME

D) Windows NT Workstation

E) Windows 2000

What utility can turn back the hands of time?

Professor Messer — Wed, 04 Nov 2009 13:00:59 +0000

When you left a customer’s location last week, their computer was working perfectly. Since that time, the end user has installed new hardware, removed some applications, upgraded some software, and installed some new operating system patches. Unfortunately, the computer is no longer working as well as it did a week ago. What Windows feature can keep all of the user’s documents in place but change the configuration of the computer to the working configuration from a week ago?

A) System Restore

B) Windows Backup

C) MSCONFIG

D) System File Checker

Which command line utility can decompress files?

Professor Messer — Tue, 03 Nov 2009 12:00:26 +0000

You need to copy a file from the Windows installation media, but the contents of the install DVD contain Microsoft’s compressed files. What command line utility allows you to decompress the files that are stored on the installation media?

A) uncompress.exe

B) expand.exe

C) unzip.exe

D) extract.exe

What does this Device Manager icon mean?

Professor Messer — Mon, 02 Nov 2009 12:00:31 +0000

During the process of troubleshooting a printer problem, you notice that the printer port’s icon inside of Device Manager has a red “X” on the icon. What does this red “X” signify?

A) The drivers for the device were not properly loaded

B) The device requires a reboot before it will work properly

C) The device is waiting for administrator access before it can continue

D) The device has been disabled

What’s the best tool for this job?

Professor Messer — Sat, 31 Oct 2009 19:18:36 +0000

You’d like to run some diagnostics on an Ethernet connection, but you need some additional hardware that will help the diagnostics software determine if the Ethernet traffic is sent and received properly. What’s the best tool to use for this job?

A) Multimeter

B) Crossover cable

C) Loopback plug

D) Ethernet tap

Which part of the laser printing process provides heat and pressure?

Professor Messer — Wed, 28 Oct 2009 14:03:39 +0000

During the laser printing process, one of the steps provides heat and pressure to the page. What is this process called?

A) Developing

B) Charging

C) Transferring

D) Fusing

What kind of memory do you need?

Professor Messer — Tue, 27 Oct 2009 16:31:44 +0000

You’re planning to upgrade the memory in a desktop system from 512MB to 2GB. What’s the best way to determine the type of memory that you’ll need?

A) All desktop memory has essentially identical specifications

B) Use the same memory modules as any other desktop system

C) Consult the manufacturer’s documentation for the memory specifications

D) Purchase the fastest memory possible and you won’t have problems