Client Project Manager – Macau

Our client is a leading global provider of products, technologies, solutions and services to the casino industry, currently opens an opportunity for an experienced Client Project Manager in Macau.

The role:

• This is a client project management position, you will be the company’s representative to communicate with the clients to coordinate and manage in the implementation of the company’s products for client sites.

Key Competencies:

• Bachelor’s Degree in electronics, Computer Science or in a related technical field with equivalent training and experiences
• A minimum of 3 – 5 years project management or customer support experience with a proven track record managing IT system and/ or electric gaming system projects is preferred
• Strong knowledge of casinos / electronic gaming or technology products
• Excellent project management and organisational skills
• Knowledge of other project management applications a plus
• Detail- oriented, excellent analytical skills and problem resolution skills
• Ability to manage issues requiring problem resolution and conflict management
• Excellent interpersonal and communication skills

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VIP Team Leader – London

Our client, an international iGaming platform provider and market leader in their field, is looking to hire a VIP Team Leader.

Purpose of the Role:

• Responsible for telemarketing, website communication (messaging, promotions and offers), email processes and interacting with VIP players to maintain and where relevant improve wagering, net gross win and deposits from the VIP player group across all networks, brands and territories.

Primary Responsibilities:

• To implement and develop the program for providing a personal service to the VIP player group in order to maintain and where relevant improve player wagering, deposit and net gross win levels.

Acquisition:

• Input into acquisition efforts as relevant with Head of Marketing and Finance Manager, Marketing Operations and Conversion Optimisation Analyst to ensure acquisition marketing campaigns take into account VIPs.
• Plan for level of activity required to support expected volume of VIPs and brief VIP team accordingly.

VIP Relationship Management:

• To develop the VIP program to personally service and support VIPs based on their frequency of spend, product preferences and wagering patterns.
• To be personally responsible for the top 20 VIPs and the business P/L for the top 20 VIPs.
• To ensure that the Top 20 VIPs’ needs are understood and met, and that a personal service is delivered to facilitate their wagering on site.
• To ensure that all communication to VIPs are compliant with Gambling Commissions policy and is appropriate to the VIP preferred mode and frequency of play.
• To provide out of hours support to the top 20 VIP players as required.
• Implement and optimise the brief for email templates (design and copy) for ECRM and Auto mails to improve results.
• To effect an efficient prevention program to spot early signs of lapsing and prevent VIP lapsing as relevant to the business and appropriate to the Top 20 VIPs’ personal circumstances.

Internal Services:

• Liaise with the New and Reactivated Players Manager teams and Multi Depositors team to receive details of new VIPs to incorporate into the VIP program of activity.
• Liaise with BI Analyst for production of telemarketing lists, reporting on new and reactivated players’ metrics, templated and ad hoc reports.
• Liaise with the Creative Manager(Copywriter and Designer) to produce effective onsite and offsite communication to optimise the VIP players’ response based on their life stage and state.
• Liaise with the Email Marketing team for reporting on activity related to auto email and ECRM efforts and delivery of email communications to VIPs.
• Liaise with the Fulfilment and CS team for onsite Chat initiatives, CS related support and VIP gift fulfilment, which are required to achieve the business goals for VIP players.
• Liaise with external agencies to develop VIP events and innovative gifting solutions.

Occasional Responsibilities:

• To understand the share of Top 20 VIPs’ wallet and the overall context within which their gaming with the brand fits.
• To develop business and VIP appropriate services, product functions and features to meet gaps and opportunities that will help maintain or improve Top 20 VIP P/L.
• Develop a scheme for quality assurance on telemarketing activity measuring effectiveness of achieving business metrics, customer satisfaction and coaching VIP Associates for improvement as relevant.
• To provide weekly feedback on VIP activity in order to ensure timely and consistent reporting of quality trends.
• To develop and manage Top 20 VIP Player profiles based on information captured from telemarketing efforts and communicate this to the Marketing Manager and Retention Manager to build their understanding of the top VIP players they have attracted and that the VIP team services.
• Create and document standard operating procedures and develop a program to train all current and new team members to maintain a good standard of performance and quality.
• Build efficient processes to increase overall productivity.

Knowledge/Expertise/Qualifications:

Essential:

• Strong relationship building skills gained within a high end retail, luxury brand, high end hospitality environment in an end user – customer facing role.
• Face to face and telemarketing based relationship of high net worth customers.
• Strong service ethic gained within a demanding high end customer facing environment using telemarketing and face to face contact.
• Excellent persuasive and motivational skills demonstrated in a high end customer environment in a customer facing role.
• Excellent organisational skills managing and scheduling resource in a busy high end retail or hospitality sector with a demanding customer environment.
• Strong attention to detail and proven experience in delivering quality services to end users using internal resources and support systems in addition to their own efforts in a customer facing environment.
• Developed, implemented and optimised effective telemarketing and ECRM programs in a prestige product/service sales led environment.
• Able to effectively build relations with customers from all walks of life.

Desired:

• Experience of working in an online gambling organisation managing relationships with VIPs.
• Experience of working in a matrix organisation and proven to be effective in building relationships internally and externally.
• Experience of outbound telemarketing to High Net Worth customers.
• High end customer facing management level experience gained in a retail or hospitality background.

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Senior Technical Manager – New Zealand

Our client, a global provider of gaming products, technologies, solutions and services, is currently seeking a Senior Technical Manager based in New Zealand. The primary purpose of this role is to provide technical direction for the development, design and systems integration for the casino clients.

Key Competencies:

• Bachelor’s Degree in electronics, Computer Science or in a related technical field with equivalent training and experiences
• Substantial customer support experience of at least 5 years in computer systems or business applications support, troubleshooting and analysing problems
• A demonstrated understanding of casinos / electronic gaming systems, and/ or technology products would be advantageous. A land based Technical service background is preferred
• Excellent project management and client facing skills
• Possess professional and effective leadership, communication and influencing

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Digital Project Manager – London

WHAT WE WANT: We’re always on the lookout for talented, hard-working folks with a natural ability to infuse any workplace with new and brilliant ideas. Have a unique approach? Then we want you onboard. Our European Marketing team is looking for a Digital Project Manager who can be responsible for planning and managing the launch of one of their key web propositions.

If you think of yourself as someone who inspires creativity in others, then by all means, we want to meet you.

Specifically you will…

• Lead the UK launch project from scope agreement, through to launch and into agile developments in year two
• Work closely with all teams across the organisation to facilitate the delivery of the project
• Provide updates to management team as appropriate and produce an annual performance evaluation
• Identify, evaluate and prioritise ideas for developing the project beyond the outline agreement
• Actively promote the project within the organisation
• And anything else which is thrown on your desk!

What you need…

• Experience of working with creative agencies or in-house creative resource including briefing, feedback and evaluation
• Project development: including budgeting, planning and management
• Formal project management training.
• Proven team management skills
• Putting together and leading, flexible, cross organisational teams
• Gathering and evaluating information, and acting on results
• Demonstrated excellent organisational skills and attention to detail
• Ability to manage multiple priorities and/or projects using appropriate methodologies and tools
• Ability to align people across different teams and functions to a common purpose

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Marketing Communications Executive – Philippines

WHAT WE WANT: You will support the development and success of the Marketing department and take responsibility for specific marketing campaigns and projects to assist with the implementation of Marketing policies, strategies and campaigns.

Specifically you will…

• Maximise brand awareness and player promotions in Asia in conjunction with the Marketing Director
• Manage, maintain and develop positive relationships with external and internal stakeholders to help achieve Marketing targets
• Take responsibility for organising and executing campaigns and projects in conjunction with the Marketing Director
• Coordinate the implementation of Marketing events and projects
• Provide progress reports on Marketing events and projects to ensure effective departmental communication
• Ensure management guidelines and policies are followed
• Take responsibility for organising and executing newsletter communications to players
• Assist with the implementation of the marketing strategy with specific objectives and targets as agreed
• Take responsibility for specific campaigns as agreed with the Marketing Director i.e. venue specific campaigns and other marketing and promotional events
• Maintain liaison with external and internal suppliers, assisting in commissioning and delivery of marketing material
• Provide accurate and creative copywriting and proofreading skills as directed by the Marketing
• Track and report metrics and trends with strategic analysis and recommendations
• And anything else we throw on your desk!

What you need…

• At least a Bachelor’s/College Degree in either Business Studies, Administration Management, Marketing, Advertising/Media, Art/Design/Creative Multimedia, Mass Communications or equivalent
• Preferably 1-4 years experience in Marketing, Business Development or equivalent
• Knowledge of event management and coordination
• Knowledge of digital marketing tools such as websites, social media, microsites, forums, etc
• Willingness to travel regionally and internationally as required
• Fluency in English and Mandarin (spoken and written is preferred)

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Affiliate Coordinator – Thai – Bodog – Philippines

WHAT WE WANT: You will be responsible for working with the Marketing team to assist with the development and execution of various marketing campaigns and programs throughout the year.

Specifically you will…

• Be the company’s representative on forums, posting news and promotions of the company as well as answering the questions of the clients
• Assist in execution of onsite changes, improvements, new features on the website, banner loading and scheduling, creation of tracking links for advertisers
• Conduct competitive analysis and market research including knowledge and communication of the Chinese target market
• Prepare, maintain and present weekly status and wrap up reports for all projects Liaise with external suppliers (Agencies, IT, contractors) and internal stakeholders (Management, Affiliates, SEO, Creative, Customer Service)
• Create and monitor JIRA issues (online docket/project management software) for all projects and project components
• Monitor and administrate the entire campaign process to ensure all projects are completed on-time, on-budget and on-strategy
• And anything else we throw on your desk!

What you need…

• At least 1 year experience with an advertising agency or similar marketing
• Proficiency in Thai and English is a must
• Strong organizational skills and an eye for detail
• Ability to work independently or in a team
• Ability to articulate ideas and provide translations for advertising communications as required Experience with MS Office applications (Word, Excel, Powerpoint) and a general comfort level with numbers
•  A passion for communications, advertising and media – both online and traditional – and a strong desire to learn
• Interest in online gambling, sports betting is an asset

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Events Manager – Bodog, Philippines

WHAT WE WANT: You who will be responsible for assisting the Marketing and Productions Department in conceptualising, planning and executing live events such as conferences and socials, sporting events, industry trade shows, street teams, staff events, TV shows and VIP events. Attention to detail, excellent negotiation skills, creative, able to multi-task and a sense of humor are a must.

Specifically you will…

• Manage timelines and deliverables as set out by the AOM from concept to completion
• Establish staff schedules, task assignments, equipment allocation to ensure alignment with department objectives and goals
• Work closely with internal and external staff and client groups (PR, Advertising, Design and Marketing, purchasing, etc) to define event goals, objectives and specific implementation plans that promote the client’s brand
• Determine fiscal requirements and prepare budgetary recommendations; manage and reconcile budget and events expenses
• Organise travel and hotel accommodations for staff / companies
• Conduct research and develop feasibility studies to identify new events opportunities for clients
• Supervise, direct and coordinate the activities of personnel (in-house staff, models, street teams etc), subcontractors and vendors as required to successfully execute all aspects of the event before (pre-event) and on the scheduled delivery day (on-site)
• Oversee procurement purchasing and client service needs in relation to catering, audiovisual, security and rental needs for events
• Source venues / locations, recommend and engage catering services, acquire supporting technology and coordinate development of materials to execute a quality event
• Maintain a calendar of events and implement a system that enables and anticipates long-term planning, and effective event management for the client’s meetings, conferences and events.
• Develop brand, marketing labels and tools for events as required
• Prepare events programs and create campaign briefs
• Develop and execute all necessary follow-ups with subcontractors, vendors and client groups
• And anything else which is thrown on your desk!

What you need…

• Bachelor’s degree in Communications, Marketing or related discipline is an asset
• At least 5 years solid experience in Events Management is required for this position.
• Exceptional verbal and written communication skills
• Excellent organisational, planning, and project management skill
• Demonstrated ability to prepare accurate budgets and effectively manage expenses
• Solid business acumen, management and problem-solving skills
• Effective time management, organisational and leadership skills
• A keen eye for details and accuracy
• Experience in managing multiple projects at once and excels under pressure
• Effective negotiating skills (hotels, event production companies and merchandise vendors)
• Team player but can work independently when needed
• Ability to pitch ideas effectively
• Excellent interpersonal and communication skills
• Passionate, hard-working and determined to succeed
• Ability to travel is required

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PokerStars – Senior Data Analyst – Isle of Man

Job Purpose

The role requires someone with a strong Data Analyst background who is technically proficient with SQL report writing and Microsoft Excel.  The successful candidate will be responsible for collecting data for ad hoc reporting requests related to operational areas (including security, payments, deposit assistance, customer support and operations quality), taking data snapshots and analysing data with a view to preparing summaries to stakeholders. He/ she will also be responsible for leading and mentoring other data analysts, working with product managers to develop functional specifications for new requirements.

Key Responsibilities

• Extract data sets from databases using SQL Queries
• Identify patterns within data
• Analyse and summarise statistics
• Undertake Analysis to identify fraudulent behaviour trends
• Analyse Data Integrity
• Present findings from analysis to stakeholders
• Build ad-hoc report queries as required
• Write functional specifications for reports that need to be developed for repeated data requests
• Data Management – ensure information provided is in accordance with regulations and based on need to know
• Lead and mentor a team of data analysts

Skills and Capabilities

Essential

• Experience with Fraud Investigations or within the Betting and Gaming industry
• Excellent problem solving skills – ability to break down a business request into a technical query
• Excellent Knowledge of relational database concepts
• Commercial experience writing complex SQL queries
• Proven ability to manage large and complex data sets.
• Commercial experience using Microsoft Excel, including Macro Writing.
• Experience with data profiling, data quality and ad-hoc analysis of large data volumes
• Experience writing requirement documents
• Experienced in leading and mentoring small teams
• Excellent verbal and written skills
• Excellent analytical and statistical skills

Desirable

• Degree in Information Technology, Computer Science, Math, Statistics or related discipline
• Experience with DB2
• Experience running queries and scripts from command line interfaces
• Understanding of payment processing systems
• Knowledge of AML and Data Protection Procedures
• Experience in a 24/7 global environment

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Consultant – Gibraltar

As an industry consultant you are a leading expert in the poker and gaming industry and will be a driver of challenging and varied consulting projects with our clients. You will play a key role throughout the entire customer service cycle, from contact building, sales presentations, negotiations, product delivery, monitoring and finally relationship management.
Working together with internal stakeholders and experts, you drive forward projects and ensure prompt and high quality delivery.

You …

… have excellent knowledge of the poker and gaming industry, or are willing to acquire it
… demonstrate passion for working on complex problems and delivering high quality solutions
… are willing to go the extra mile and are driven by a high performance attitude
… are an excellent communicator both written and verbally
… are experienced in sales and driving revenues
… have solid project management skills
… are driven to continuously develop and learn
Your Tasks:

Identifying and contacting potential clients
Driving forward the sales process and negotiations
Coordinating consulting projects with internal stakeholders
Relationship management with clients
Acting as a problem solver by developing and presenting solutions
Holding workshops and focusing on product delivery to clients
Your Team:

With our Gibraltar and Hamburg based superstar team of 220 full-time staff and 500 freelancers, we create expansive learning communities all hungry for content.

PokerStrategy.com, our prototype learning community, has more than 5 million members and is fully available in 19 languages. Join our quest to revolutionise the way people learn topics such as poker and Forex trading online!

If you think you have what it takes – apply today! For a complete application we need your CV, motivation letter and transcripts to be submitted to application@pokerstrategy.com!

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Market Analyst – Gibraltar

As a Market Analyst within the Consulting and Market Analysis department, you will play a key role in varied consulting projects with our clients. Taking charge of the analytical side of projects, you will analyse data for acquisition, retention and reactivation purposes, prepare and write reports or audits and create presentations. With the help of your expert team you will tackle challenging problems facing the industry and develop fact and number-based solutions.

You …

… are a strong logical and analytical thinker
… have excellent knowledge of the poker and gaming industry, or are willing to acquire it
… have a knack for numbers and are experienced with data analysis
… can express your ideas and thoughts in a structured fashion
… are willing to go the extra mile and are driven by a high performance attitude
… demonstrate a passion for continuous development and learning
Your Tasks:

Data analysis work as part of consulting projects
Create tools and products which our Consulting team can work with or market
Creation of reports and audits on industry developments, issues and trends

Assist the Consulting team as an expert resource
Your Team:

With our Gibraltar and Hamburg based superstar team of 220 full-time staff and 500 freelancers, we create expansive learning communities all hungry for content.
PokerStrategy.com, our prototype learning community, has more than 5 million members and is fully available in 19 languages. Join our quest to revolutionise the way people learn topics such as poker and Forex trading online.

If you think you have what it takes – apply today! For a complete application we need your CV, motivation letter and transcripts to be submitted to application@pokerstrategy.com.

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