It’s the time of the year again when Muslims all around the world fast together from dawn until dusk for the whole month of holy Ramadhan. Based on our records, it’s also the time when our customers focus more of their time to work on their websites in getting better traffic, better exposure and better revenues. It’s one of the good activity to keep your mind preoccupied without getting too bored of not being able to eat anything throughout the day

So take this chance to work more on your websites, but also not forgetting other important things like Sahur and Taraweh

With that said, Namsahaz would like to extend our greetings to fellow Muslim customers to have a blessed and fulfilling Ramadhan.

Selamat Berpuasa and Selamat Berbuka Puasa!

Everybody forgets their password, right? Who doesn’t? Because of this typical human tendency to forget their passwords, we have enabled a simple password reset form in the Cpanel login page so that you don’t have to e-mail us everytime you forgot your password or in the case where your password got hacked. This feature will give you even more control of your account.

When resetting your password, the password reset function will ask for your Cpanel username as a requirement to reset your password. Therefore, while you may forget your password, you should at least remember your Cpanel username for this to work (can’t remember your username too??! err… ) . After you have specified the username, an e-mail with a reset link and a reset code will be sent to you. You can either click on the link provided or copy and paste the reset code into the password reset page. This process is done this way so that it won’t allow someone else to reset your password without your permission.

However, please remember that the password reset email will be sent to the email address specified in your Cpanel contact info. Therefore, it is important to keep the contact information in your Cpanel updated with your primary email address that you use most frequently.

So do not worry if you forget your password next time. Afterall, forgetting your password is not a crime. Look at it on the positive side: it means your password combination is too secure that even you yourself can forget it!

Happy New Year to our beloved customers!

We’d like to take this opportunity to say thanks to ALL that have always been loyal to us, for the patience and support you all have given us throughout troubling times. It is amazing how supportive our customers can be, and we appreciate every bits of it. Time came and went, and Namsahaz are still surviving, and will continue to grow for many years to come with the support of all our customers. Stay tuned for our coming promotions and free gifts!

For the newcomers, welcome to the huge family of Namsahaz. We are sure you will get the best quality of hosting and customer support service for using our service!

Happy New Year again and have a great year ahead!

Just a short note to inform that while some of you have probably started using X3 for a while now, we have also upgraded all the older accounts to the new Cpanel X3 interface. The good thing about Cpanel X3 is that it is a lot more user-friendly, have better look-and-feel, and a lot more efficient. It won’t take long for you to familiarize yourself with the new interface. Try using some of the functions like the new File Manager or Database administration and you’ll notice it feels better to use em

If you get confused, you can easily check around the video tutorials which will normally pop-up when you first load up the new Cpanel. Try to watch a couple of those videos to familiarize yourself with the new environment.

If you still feel the last X2 interface is better, you can simply switch it through the Theme menu.

Have fun playing around with the new X3

We will be having an important Network Restructuring exercise in DC5 (or AIMS).

The purpose is to consolidate the servers and improve overall routing efficiencies.

All servers will be shutdown at 6.00pm (GMT+8 Malaysian time) on 22 November 2008.

The estimated downtime is 8 hours and we expect all servers to be up and running by 2.00am (GMT+8 Malaysia time) on 23 November 2008.

Please note the following migration schedule:

Date: 22 November 2008 6.00pm (GMT+8) to 23 November 2008 2.00am (GMT+8)

Total Estimated downtime: Less than 8 hours

IP Affected: 124.217.224.XXX – 124.217.231.XXX

If you have any problems or enquiry on this matter, please send an e-mail to us at support [at] namsahaz [dot] com.

We apologised for any inconvenience caused and thank you for your understanding.

We expect network performance, service and uptime to improve significantly after this exercise.

Just a short note to inform everyone that the server for 124.217.231.44 that experienced harddisk problem recently has been fully configured and setup. The server is in stable condition and should be working correctly now.

Fantastico application has also been installed so you all can enjoy again the easy open-source scripts installer from now again

If some of you still experiencing problem with your account, don’t hesitate to contact us at support [at] namsahaz [dot] com or leave a message in our Yahoo Messenger support channel.

Cheers

The past 3 days have been a very tiring day for all Namsahaz Support Staffs as we have been busy trying to get one of our busiest server (124.217.231.44) up and running again - due to the Harddisk bad sectors which made the whole Linux filesystem became Read-Only, hence, causing Internal Server Error on all websites a few hours before the server went down

The server went down because we had to replace the HDD to a new one, so the server had to be shutdown. We are sorry for our inability to inform our customers about what is happening and how long will the downtime be since we also couldn’t reach our email server at the time. When we replace a new HDD, we had to reinstall everything back, including Cpanel, Apache, MySQL and all other bunch of stuffs into the server. On top of that we also had to copy all web accounts from the damaged Harddisk into the new Harddisk one by one. That is almost around 70GB of data we had to copy over to the new Harddisk which explains why the downtime took so long.

What you need to be informed

1. Accounts with outdated data

The server went down on the 9th of November. Our latest backup files for each accounts was on 8th November. When we restored back each of your accounts, we used the latest backup file which was on 8th November. However, there are some unfortunate accounts which has the latest backup on 2nd November instead of the 8th November (this is because the server haven’t yet do the backup for your account when the downtime happened), thus when the server went up again, these accounts appears to be using old data. If you are one of the affected account, please inform us and we will copy the latest database and file from the old harddisk into your new harddisk so that you have an up-to-date data.

2. Empty accounts / accounts not up yet

Between 2nd November and 8th November, some new accounts has been created. Therefore, those accounts which has been created within this two dates doesn’t actually have any backup files created by the server yet. So you might see your account empty because we had to re-create your account again. If you have uploaded or created your website within this timeframe, do inform us so that we can copy out your files and databases out from the old harddisk.

3. Fantastico not being installed yet

We are postponing Fantastico at the moment because we need to focus on getting all accounts up without anymore problem. Once everything is ok, we will proceed to install Fantastico into the server. For the time being, please try to survive without Fantastico.

4. Server might not be fully stable yet

The server can sometimes be pretty slow at one point, and very fast at another. This is because account restoration is still on-going and it takes high CPU at certain times. We will try to ensure that this process will be done off peak hours to minimize effect on existing accounts. It may also appear to be slow during Fantastico installation which we anticipate to start tomorrow evening.

What we will do to ensure better service next time

1. Namsahaz application re-location

We will move out our Namsahaz website and ordering system to a different server, independent from the customer’s server. This way, if the customer server went down, our website will not go down with it and customers will still have a means of contacting us through our website. We sill also be able to send email informing customers about what is happening and when will the fix be done. We anticipate to move out within the next couple of days. Our application engineer is preparing to move us out to a different server at this moment.

2. We will introduce Yahoo Messenger support channel

We will now add another support channel which is through Yahoo Messenger. Please add us in YM with the ID called “namsahaz”. Please be informed though, that this ID will not be 24 hours online, and by all means we still recommend sending e-mails at support [at] namsahaz [dot] com or tickets because it will be easier for us to follow up with issues and problems on a later date. However, from time to time and especially during uncontactable conditions, our support YM will be online to offer help. It is also important to note that abusive chats will not be entertained

If you have any other suggestions, please do inform us at support [at] namsahaz [dot] com or leave a comment below.

We’d also like to extend our deepest apologies for all of those affected by this downtime

There’s left another 1 day before we bid goodbye to the blessed Ramadhan and welcome the long-awaited Syawal. As most of us are already heading back to hometown, we would like to take this last minute opportunity to wish every of our customers SELAMAT HARI RAYA AIDILFITRI - MAAF, ZAHIR & BATIN!

Namsahaz will be closed on the first and second Raya and resume operation afterwards. However, fret not as we will still have staffs standby to read and reply support tickets even during Raya. We will only not process new orders during the first two days. Orders made during Raya will be processed on 3rd October onwards.

Remember to always drive carefully when heading back hometown. Send our best regards to your families and friends.

As a gift for this Raya, we have upgraded all accounts under Namsahaz to a better quad-core CPU, extra RAM and extra bandwidth server! Enjoy the new server

Just a short note to inform everyone that we have upgraded the Apache and PHP version of all our servers to the latest version for increased performance, reliability and stability!

Previous Apache version: 1.3.x | Current Apache version: 2.2.9

Previous PHP version: 5.2.5 | Current PHP version: 5.2.6

Yes that’s right, we have migrated from the Apache 1.3.x branch to the latest Apache 2.2.x branch! Even though this means PHP 4 will no longer be suitable to be used under our server, it does means that server’s performance will be increased and latest scripts which require the latest Apache and PHP can now be used in the server. We will continue to move forward alongside with technology.

A few modules have also been included into the server. Should anyone experience problem with their account, do inform us at support [at] namsahaz [dot] com.

Cheers

Namsahaz have always accepted credit card payment through PayPal before. However, there are a few limitations of using PayPal as our credit card payment gateway. The first problem is that PayPal requires the buyer to register with PayPal in order to make the payment. This is usually frowned upon those who just want to make quick payments using their credit card numbers. The second problem is that PayPal only support few countries. Therefore, customers from Egypt, for instance, is not able to transfer funds by using credit card through PayPal, as they are not able to register themselves for PayPal because PayPal doesn’t support Egypt. There are also some other countries where PayPal could not be used.

In order to overcome this problem, we are now introducing another alternative payment options for those wanting to make payment through credit card –> 2CheckOut.com. We now accept most major credit card transfers in a hassle-free environment.

Why 2CheckOut.com?

1) Users can make credit card payment without needing to do any registration! Simply fill in your personal particulars and credit card information in the payment page, and payment will be sent directly to us!

2) 2CheckOut is not limited to certain countries only. Anyone from all over the world can purchase services from us!

Hopefully the introduction of this new alternative payment method is going to smoothen up transactions for those who wants to purchase our services by using credit card transfers