ManagingCommunities.com

A Member of Your Online Community Lies About Committing Suicide: What Do You Do?

Patrick — Thu, 24 May 2012 15:35:01 +0000

photo credit: fallingwater123 Imagine this situation: you are contacted by the wife of a member of your community. The member registered six years ago and has made hundreds of comments. She tells you that this veteran member of your community is dead. He has committed suicide. For any community manager, this is a moment of [...]

Members Shouldn’t Moderate Each Other

Patrick — Mon, 21 May 2012 19:13:15 +0000

photo credit: susivinh I’m a big believer in leaving moderation to moderators and in having a word with any member that attempts to act like a moderator. By act like a moderator, I mean that they try to tell other people what they can and cannot post and where and when they can do so. [...]

If a Member of Your Community is Promoting Activities That Make You Uncomfortable, Don’t Ignore It

Patrick — Thu, 17 May 2012 17:58:54 +0000

photo credit: Tambako the Jaguar Recently, a new member on PhotoshopForums.com posted a request where they were looking for someone to take a picture of a paper sign with some girls name on it and then make it look like a guy in a different photo was holding it. They said that it was for [...]

90% of Conversations in Social Media About Banking Occur in Online Forums

Patrick — Mon, 14 May 2012 16:42:28 +0000

photo credit: in search for a new country of residence Recently, Jason Falls shared an interesting fact with me. According to his research, collected through NetBase, 90% of the trackable conversations occurring online around banks and bank products were in online forums. Ninety percent! 5% related to consumer reviews, 3% on blogs and less than [...]

How to Properly Use the Word “Forums” and the Term “Online Community”

Patrick — Thu, 10 May 2012 20:28:54 +0000

photo credit: avlxyz Once in a while, I run across an article that uses the word “forums” or the term “online community” in a weird, misleading way. What disappoints me most is when someone does this when they are claiming to have expertise in this space – they have community in their job title, they [...]

Why We Don’t Allow People to Link to Their Own Tutorial Sites on PhotoshopForums.com

Patrick — Mon, 07 May 2012 19:27:00 +0000

photo credit: outcast104 On PhotoshopForums.com, we don’t allow people to link (outside of their signature) to tutorial sites that they are in some way affiliated with. Even if the tutorial answers a question that has been asked. To some, this may sound strange. But, for us, it speaks to the intent of participation and the [...]

Online Communities Can Use Kickstarter and Crowd Funding, Too

Patrick — Thu, 03 May 2012 20:11:55 +0000

I recently backed a project on Kickstarter for the first time. The project was for “A Show with Ze Frank.” It was successfully funded (raising $146,752, well exceeding the goal of $50,000) the new series from Mr. Frank is well underway. I have loved his past work and was excited to see him back doing [...]

Post and View Community Management Jobs on ManagingCommunities.com!

Patrick — Mon, 30 Apr 2012 21:11:12 +0000

photo credit: bgottsab ManagingCommunities.com is regularly visited by community management professionals of all experience levels. Many of which are in need of employment or looking to further their careers. If you are looking to hire a community management professional and find qualified candidates, the people who read ManagingCommunities.com are who you are looking for. Whether [...]

“Managing Online Forums” Turns 4 Years Old

Patrick — Thu, 26 Apr 2012 20:35:19 +0000

Saturday will mark four years since the official publication date of my book, “Managing Online Forums.” I wrote the other day that one of the things I love most, as someone who has been managing online communities for 12 years and regularly writes about those experiences, is when people utilize my strategies in a thoughtful [...]

Things I Love as a Community Manager Who Writes About Community Management

Patrick — Mon, 23 Apr 2012 22:05:43 +0000

photo credit: Lhopfan I’ve been writing about online community management for a long time. I started writing my book in 2003, launched this blog in 2008 and published the book in that year, as well. Before the blog, I wrote about the topic sporadically elsewhere, including SitePoint. I love community management and I care about [...]