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	<title>A new blog post from Leader Networks</title>
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		<title>Open-Source Product Communities – What’s the Strategy?</title>
		<link>https://www.leadernetworks.com/2021/03/open-source-product-communities-whats-strategy.html</link>
					<comments>https://www.leadernetworks.com/2021/03/open-source-product-communities-whats-strategy.html#respond</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Tue, 09 Mar 2021 12:45:51 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5877</guid>

					<description><![CDATA[I must admit: the first thing that drew me to open-source communities was the price – more accurately, the lack [&#8230;]]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Three Support Community Models</title>
		<link>https://www.leadernetworks.com/2020/06/three-support-community-models.html</link>
					<comments>https://www.leadernetworks.com/2020/06/three-support-community-models.html#respond</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Thu, 04 Jun 2020 11:52:55 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<category><![CDATA[Support community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5849</guid>

					<description><![CDATA[An online support community must carry out its core Q&#38;A function well – members must receive timely answers to their [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2020/06/three-support-community-models.html/feed</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Top 10 KPIs for Tracking Support Communities</title>
		<link>https://www.leadernetworks.com/2020/05/top-10-kpis-tracking-support-communities.html</link>
					<comments>https://www.leadernetworks.com/2020/05/top-10-kpis-tracking-support-communities.html#comments</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Tue, 19 May 2020 11:51:38 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5839</guid>

					<description><![CDATA[Setting up and maintaining a large online support community costs on average about $350K/year, but companies often recoup more than [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2020/05/top-10-kpis-tracking-support-communities.html/feed</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>Your Online Community Plan for the Covid-19 Era</title>
		<link>https://www.leadernetworks.com/2020/05/online-community-plan-covid-19-era.html</link>
					<comments>https://www.leadernetworks.com/2020/05/online-community-plan-covid-19-era.html#respond</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Wed, 06 May 2020 12:50:49 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5818</guid>

					<description><![CDATA[As your organization grapples with social distancing from both clients and employees, virtual collaboration is critical. Online forums and communities [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2020/05/online-community-plan-covid-19-era.html/feed</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Can Effective Strategies Be Enhanced with Digital Technologies?</title>
		<link>https://www.leadernetworks.com/2020/03/can-effective-strategies-be-enhanced-with-digital-technologies.html</link>
					<comments>https://www.leadernetworks.com/2020/03/can-effective-strategies-be-enhanced-with-digital-technologies.html#comments</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Tue, 10 Mar 2020 15:20:22 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=101486</guid>

					<description><![CDATA[By Mario Bognanno, Randall Russell and Adam Zawel Introduction According to Peter Weill[1], only about 24% of boards of directors [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2020/03/can-effective-strategies-be-enhanced-with-digital-technologies.html/feed</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>Online Communities – Industry Trends and Future Directions</title>
		<link>https://www.leadernetworks.com/2020/02/online-communities-industry-trends-future-directions.html</link>
					<comments>https://www.leadernetworks.com/2020/02/online-communities-industry-trends-future-directions.html#comments</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Thu, 06 Feb 2020 14:42:46 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<category><![CDATA[Strategy]]></category>
		<category><![CDATA[Research]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5779</guid>

					<description><![CDATA[&#160; Online communities are getting popular.  16% of the Fortune 500 companies have online communities, with over 90% of marketing [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2020/02/online-communities-industry-trends-future-directions.html/feed</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>The 2019 List of the Biggest and Best Online Customer Communities</title>
		<link>https://www.leadernetworks.com/2019/09/2019-list-biggest-best-online-customer-communities.html</link>
					<comments>https://www.leadernetworks.com/2019/09/2019-list-biggest-best-online-customer-communities.html#comments</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Thu, 26 Sep 2019 12:12:32 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5698</guid>

					<description><![CDATA[History of the Big List In 2011, we at Leader Networks compiled a list of the Top Online Customer Communities; [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2019/09/2019-list-biggest-best-online-customer-communities.html/feed</wfw:commentRss>
			<slash:comments>4</slash:comments>
		
		
			</item>
		<item>
		<title>Improving Net Promoter Score by Listening to Your Community</title>
		<link>https://www.leadernetworks.com/2019/05/net-promoter-score-community.html</link>
					<comments>https://www.leadernetworks.com/2019/05/net-promoter-score-community.html#comments</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Wed, 08 May 2019 12:48:25 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<category><![CDATA[Metrics]]></category>
		<category><![CDATA[Customer experience]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5661</guid>

					<description><![CDATA[The Net Promoter Score (NPS) is a metric that has become popular as a method of quantifying brand promoters, calculated [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2019/05/net-promoter-score-community.html/feed</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
			</item>
		<item>
		<title>Improving Community Management Using Data Science</title>
		<link>https://www.leadernetworks.com/2019/04/improving-community-management-using-data-science.html</link>
					<comments>https://www.leadernetworks.com/2019/04/improving-community-management-using-data-science.html#comments</comments>
		
		<dc:creator><![CDATA[Adam Zawel]]></dc:creator>
		<pubDate>Wed, 03 Apr 2019 15:38:01 +0000</pubDate>
				<category><![CDATA[Metrics]]></category>
		<category><![CDATA[Customer Intimacy]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5646</guid>

					<description><![CDATA[For community managers, data and analytics are critical at every stage of community building. They must leverage the data gathered [&#8230;]]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2019/04/improving-community-management-using-data-science.html/feed</wfw:commentRss>
			<slash:comments>3</slash:comments>
		
		
			</item>
		<item>
		<title>Why Community Engagement is Imperative for AI Success</title>
		<link>https://www.leadernetworks.com/2018/12/community-engagement-imperative-ai-success.html</link>
					<comments>https://www.leadernetworks.com/2018/12/community-engagement-imperative-ai-success.html#respond</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Mon, 10 Dec 2018 14:31:17 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<category><![CDATA[AI]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5631</guid>

					<description><![CDATA[Imagine this world where our community interactions are fueled by AI and humans together. The better the community gets at fulfilling the needs of the members, the more valuable the community becomes to the members. ]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2018/12/community-engagement-imperative-ai-success.html/feed</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>How To Increase User Engagement in your Online Community</title>
		<link>https://www.leadernetworks.com/2018/07/increase-user-engagement-online-community.html</link>
					<comments>https://www.leadernetworks.com/2018/07/increase-user-engagement-online-community.html#comments</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Tue, 10 Jul 2018 14:26:44 +0000</pubDate>
				<category><![CDATA[#CMGR]]></category>
		<category><![CDATA[Community]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5580</guid>

					<description><![CDATA[Every member goes through four stages of activity within an online community: being online, doing online, acting online and finally, thinking online. Learn how you can move your members through the stages to increase engagement and community value. ]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2018/07/increase-user-engagement-online-community.html/feed</wfw:commentRss>
			<slash:comments>2</slash:comments>
		
		
			</item>
		<item>
		<title>Are You Sure You’re Working With The Right B2B Influencer?</title>
		<link>https://www.leadernetworks.com/2018/04/sure-youre-working-right-b2b-influencer.html</link>
					<comments>https://www.leadernetworks.com/2018/04/sure-youre-working-right-b2b-influencer.html#comments</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Sat, 14 Apr 2018 14:48:00 +0000</pubDate>
				<category><![CDATA[CMO]]></category>
		<category><![CDATA[#influencermarketing]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5513</guid>

					<description><![CDATA[Influencer marketing in the B2B world is a viable strategy, and there are real influencers out there who can help you achieve real marketing and business results. But they are not all created equal. Pick the wrong type of influencer and you won’t get the return you’re after.]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2018/04/sure-youre-working-right-b2b-influencer.html/feed</wfw:commentRss>
			<slash:comments>1</slash:comments>
		
		
			</item>
		<item>
		<title>Why KM is Your Super Power</title>
		<link>https://www.leadernetworks.com/2018/03/km-super-power.html</link>
					<comments>https://www.leadernetworks.com/2018/03/km-super-power.html#respond</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Thu, 08 Mar 2018 16:51:59 +0000</pubDate>
				<category><![CDATA[Knowledge Networks]]></category>
		<category><![CDATA[#IKNS]]></category>
		<category><![CDATA[#KM]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5477</guid>

					<description><![CDATA[Remember back in January when I predicted that, in 2018, more and more companies would hire knowledge managers? My crystal ball has served me well. We’re only a few months into the new year and a quick search of Indeed.com shows hundreds of KM jobs at big-name companies like Liberty Mutual, Comcast, Bristol Myers Squibb, Bain, Best Buy, Dana Farber, and Goodwin Proctor.You just might be a knowledge manager and not know it! 

Learn three ways you can grow your KM role to become (even more) indispensable. ]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2018/03/km-super-power.html/feed</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>10 Digital Marketing Predictions for 2018</title>
		<link>https://www.leadernetworks.com/2018/01/10-digital-marketing-predictions-2018.html</link>
					<comments>https://www.leadernetworks.com/2018/01/10-digital-marketing-predictions-2018.html#comments</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Thu, 04 Jan 2018 17:26:52 +0000</pubDate>
				<category><![CDATA[Marketing]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5355</guid>

					<description><![CDATA[Vanessa DiMauro, CEO of Leader Networks has released her marketing predictions for 2018.  The quick take is 
1. Organizations now have the technology, tools, and thinking to integrate the customer experience with their business models.
2. Look for companies to leverage their communities to sell more humanistically—boosting customer satisfaction and retention.
3. In 2018, more companies will hire knowledge managers to ensure that resources can be tapped to meet customer needs.]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2018/01/10-digital-marketing-predictions-2018.html/feed</wfw:commentRss>
			<slash:comments>3</slash:comments>
		
		
			</item>
		<item>
		<title>Digital Transformation Tools Take A Backseat To Strategy</title>
		<link>https://www.leadernetworks.com/2017/10/digital-transformation-tools-take-backseat-strategy.html</link>
					<comments>https://www.leadernetworks.com/2017/10/digital-transformation-tools-take-backseat-strategy.html#respond</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Fri, 27 Oct 2017 16:45:21 +0000</pubDate>
				<category><![CDATA[Digital transformation]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5063</guid>

					<description><![CDATA[Too many marcom tools to deal with? What's a #CMO to do?  Start with strategy says Vanessa DiMauro, CEO of Leader Networks and follow this process to make sense of the technology options.  Learn the 5 step process here...]]></description>
		
					<wfw:commentRss>https://www.leadernetworks.com/2017/10/digital-transformation-tools-take-backseat-strategy.html/feed</wfw:commentRss>
			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>What Can Jive-X Users Expect from Lithium Acquisition?</title>
		<link>https://www.leadernetworks.com/2017/10/can-jive-x-users-expect-lithium-acquisition.html</link>
					<comments>https://www.leadernetworks.com/2017/10/can-jive-x-users-expect-lithium-acquisition.html#comments</comments>
		
		<dc:creator><![CDATA[Vanessa DiMauro]]></dc:creator>
		<pubDate>Mon, 16 Oct 2017 02:48:42 +0000</pubDate>
				<category><![CDATA[Online Community]]></category>
		<category><![CDATA[Digital Customer Experience]]></category>
		<guid isPermaLink="false">https://www.leadernetworks.com/?p=5032</guid>

					<description><![CDATA[If you run an intranet, or a customer or partner community, you may have been following the recent M&#038;A activity in the social software space involving Jive Software.

In June, Jive - which offers Jive-n for internal intranets and Jive-X for use in external customer and partner communities — was sold to a private Texas investment firm, Aurea, for $462 million.

Two months later, Aurea flipped Jive-X to Lithium Technologies, a San Francisco-based provider of online community and social media management software. While these deals point to a growing awareness of the size and strength of the enterprise social software market — expected to nearly double to $49.5 billion in 2021, according to Markets and Markets — the Jive-X acquisition by Lithium, one of its main competitors, could have huge implications for those Jive-X and Lithium customers who are wondering what will happen next. Read more to find out...]]></description>
		
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			<slash:comments>3</slash:comments>
		
		
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