Beyond the Nakumatt Generation

“Addressing the concerns of the poorest households and facilitating the inclusion of smallholders in modern distribution chains should be a priority in all East African countries.”
(“Beyond the Nakumatt Generation: Distribution Services in East Africa“, World Bank Policy Note No. 26, Oct 2011)

Talking about videos from Kenya, here is another – totally unrelated – one about a revolting teenager:

Do It Yourself, The Art Of Being Punk

Oh, and the art of browsing Vimeo & Co. for original Kenyan content is to exclude those vids produced by religious Wazungu Churches with their “Coming to Africa and doing good”-approaches that either show some slum dwellers or other poor groups in rural areas. It’s also the reason why I like this last video: even though it shows a household and protected childhood that probably only a small percentage of Kenyans have enjoyed, it’s the other side of Kenya that I have in mind when I talk about Kenya.

(“Blue Band Generation” is a play on the 1990s Kenya)

At first, I tried to explain this seemingly sudden disappearance with the political situation(s) back then, but I guess it’s just an international thing as the music also changed in many other parts of the world.

Anyhow, it is against this background that I am always filled with great joy when I stumble upon really cool modern music videos (yes, videos – the visual age of YouTube, our beloved pop archive) – created in Africa, showing the world that Nairobi, Lagos or Luanda aren’t that much different from the rest of the world.

Heavy Metal band Ree-burth from Soweto South Africa

(see also this post on vice.com)

FALASTE O QUE
shot in the area of Sambizanga in Luanda, Angola with MC Sacerdote and his artist crew

Breakdance Project Uganda
(too tight!)

Anto & Paragasha – QWERTY LOVE (filmed in Nbo)

The Very Best – Yoshua Alikuti (also filmed in Nbo)

(which is a play on the clip for Lil Wayne’s “A Milli”)

Ma Bhoom Bhoom Bhoom
One of those vids from the BLNRB project

Liz Ogumbo “Maro pa more”
(filmed in Olepolos / Corner Baridi and in Nbo)

Muthoni “Mikono Kwenye Hewa”
(yup, a bit older, but reposted here because when her album went live on Bandcamp.com many month ago, I instantly bought it.)

…and then there’s (still) this:

Matasia Star “Life History”
(Ndombolo cruelty mix for those who still live in the 1990s)

(ati, the producer is some guy from Ujerumani? ;-)

I am currently using an HP Elitebook 6930p (14,1″ Core Duo @ 2,26 GHz), an HP tc4400 (12,1″ convertible tablet laptop) and an Apple iPad2. When in Frankfurt, I use both laptops on an HP docking station which is connected to a 22″ TFT.

The iPad is the first machine I bought as new hardware – all other being 2nd hand or refurbished PCs for about half the price. The iPad is the best piece of hardware I’ve ever bought because it’s instantly online and because it’s good at what it is able to do.

I work with Win7 most of the time because my main client also does. My output needs to look fine on their machines. I have to use MS Outlook (even though I’d like to use something else). I have to use MS Office suites.

I want a laptop with a nice screen (IPS?!, no colour calibration needed, low energy consumption, not higher than 130 dpi). With a nice battery runtime (> 3h). With good and/or switchable gfx. With an illuminated keyboard. With a nice keyboard layout (CTRL + FN keys should be switchable). Touchpad that supports multitouch. 3 USB ports.

Screen and keyboard are my two interfaces that need to be rock solid. My current HPs only have average CCFL-screens – even though their color reproduction is kinda ok.

Going by the above mentioned criteria and the current lack of really cool machines, I’ll probably have to go for an Apple MacBookPro one day. But then – MacBooks? Me?? I grew up with an Atari 1040 STF, there’s the iPad and an iPhone4 – so there’s some sympathy, but else I dislike that there’s no real docking station available for most MacBooks (right?), that the display doesn’t fully open, that all current MacBooks come with a glare type display coating and probably also a few other things that aren’t that great. What I like about them are the magnetic power cord plugs, the illuminated keyboard, the display quality, the battery consumption and the integrated circuit that regulates battery recharging (right?? or is this on Lenovo ThinkPads only?).

So my WHAT-IF question to you is: if money wasn’t the issue, which IT setup would you currently go for and why? Thx!

(there’s a small site run by someone from a German laptop forum which regularly lists good laptop recommendations, but some of those selections are a bit strange. I am currently torn between a modern Lenovo, a MacBook(Pro) or even a business Acer – maybe also HP or Dell (e.g. Dell Latitude E6420), but only if their latest ones don’t have issues like that the internal 3G modem is only activated once the battery is inserted, which is so ridiculous…).

Coming back to my satirical he-said-she-said piece on Pirate Party Kenya, I think there’s 80% truth in it and that Kenya could also use such a modern political party. And this although I also believe that democracy as such still isn’t the best option for today’s Kenya, at least not when it comes to the way it has been implemented in the past and when we look at the historical structure of societies in East Africa.

I am not a member of the Pirate Party Germany because I am trying to be independent and have in the past also contributed to Germany’s first hyperlocal project frankfurt-gestalten.de (which is similar to Mzalendo.com, but for (the City of) Frankfurt am Main only and is more about republishing open data (e.g. hansards from the local parliament) and capturing citizen voices) and have as such tried to keep a neutral position.

I have, however, voted for Pirate Party during the last two local (German) elections because of the following reason(s).

I also voted for them because I am convinced of their concept. You’ll have to understand that about 95% of the German media are currently trying to brand us floating voters as “protest voters“, who voted for the Pirate Party out of protest. This is SO wrong and I am strongly opposed to this limited point of view! The problem is: most of the media didn’t get it. As much as they never understood the need to update their views on the law which regulates the use of (online) content. What’s a free and open media when they are too stupid to understand a completely different approach to politics? A new approach that also requires a different benchmarking system if we are to compare the new option with the traditional alternatives. And please remember: Germany already saw the introduction of the Greens Party (“Die Grünen”) in the early 1980s, so our society here is already familiar with new approaches.

I am calling the Pirate movement a modern party because I strongly believe that their structure is the logical consequence of what the internet has brought us so far. Such as an international and timely response on open issues that have in the past only been dealt with by a relatively small group. I see it as a response to the success of the internet – this world wide network that is as revolutionary as letterpress, radio and television combined. The understanding of the impact the internet has on all of us probably is something that many of the critics do not really want to acknowledge. As such, with new structures that introduced a completely new concept in communication, it’s also about time for a new and different system. Either way, it just happens, whether you like it or not. I also don’t like everything they put on Wikipedia, yet I often use it like many others.

What makes Pirates Party special to me is the integration of modern tools and a completely different understanding of grassroots democracy – something we already know from the internet. “Liquid feedback” is such a system and piece of software that collects voices and forwards votes to a person in the system that has more competence on a particular subject. Everyone can cast his vote on all issues or delegate his vote to someone else. It’s still a relatively new approach, but the one that makes the difference to me.  This alone – the different understanding of TRUE democracy – is reason enough for me to give them my vote.

It is also this understanding why I just laugh at critics who are asking me on “how can you vote for the Pirates – they don’t even have a political agenda next to their internet stuff??! 1!11″. Most critics just repeat what they read somewhere.

And the Pirate name? Well, both in Kenya and Germany, many if not all political parties seem to have names that don’t hold true to 95% of their daily business. Maybe the Anarchist Pogo Party of Germany (founded in 1981 by two punks) is one of the few that is as consequent in their approaches as the name dictates.  So either way you may want to interpret the name and how it qualifies for a better marketing strategy (given that it sounds a bit anarchic to most conservative voters), it probably only matters for marketing reasons and as such, it isn’t the worst.

In a recent election in two different states within Germany, the German Piratenpartei scored between 7 and almost 9%, thereby securing a few seats in local parliaments. They currently have over 23.000 (!) members in Germany, which is quite a lot for such a young party. Something tells me that a) they are doing it right, b) the interest to engage in local politics isn’t dead and as important as it has always been and c) not all of their members are the stereotypical IT folks with long hair who are into Terry Pratchett and/or have a paranoid fear of everything Google Inc. does. All these members, rich and poor, old and young certainly aren’t engaging for the protest only.

It is for these reasons alone, but also for many unmentioned more that I would to see politics adopting more structures that correspond to the technological framework we currently experience on our planet. New structures that enable crowdsourced project approaches, something that will hopefully also change the way we perceive to live in urban communities (e.g. a modernized infrastructure that plays along with our needs, not the other way round as it has been in the past). Pirate Party as such may not be the best option with all its typical start-up problems, but it’s the one that works and that’s all that matters to me at the moment. If we could have the same in Kenya, I’d be very happy!

Famous former Kenyan blogger, techpreneur and writer Kahenya Kamunyu today announced the formation of Pirate Party Kenya.

In a festive event at Tribe Hotel, Mr. Kahenya said that Pirate Party Kenya has now been officially registered according to Chapter 7 (a) of the Political Parties Act as a Political Party in Kenya.

Pirate Party International

Pirate Party must not be mistaken for the Eastleigh-based Pirates Ransoms Association (PRA) or the Give Enough Money Association (GEMA), but is instead a Political Party which has of late been successful in different countries such as Scandinavia or German.

Mr. Kahenya today said that the motivation for the formation of the Kenyan branch of Pirate Party came from reading the late Wahome Mutahi’s “How to be Kenyan” which reminded him of the core values within the Kenyan society: good leadership, quick wins and a rich nation.

According to an Internet database, the Pirate Parties support civil rights, direct democracy and participation, reform of copyright and patent law, free sharing of knowledge (Open Content), data privacy, transparency, freedom of information, free education and universal healthcare.

Pirate Party Kenya will be the first Pirate Party branch in Sub Sahara Africa, with Morocco and Tunisia being the other two Up Sahara African countries where Pirate Parties exist, albeit unregistered. This will make Pirate Party Kenya unique on the continent and will underline the important role it will play for the region, Mr. Kamunyu said.

Interested members of the public and all members of Kenya’s famous tech incubator iHub are asked to join and register with Pirate Party Kenya as of today, Mr. Kahenya said.

Upcoming elections

Mr. Kahenya also said that he is going to run for the presidential seat in 2012.

After a quick enquiry via the Nation’s Social Media back channel Twitter, many Kenyan Twitter celebrities welcomed this announcement and said they will support Mr. Kahenya and even vote for him in the upcoming elections.

Twitter is an instant message service similar to SMS and has recently been announced as the official successor to SMS by Safaricom’s pleasant CEO Bob Collymore. In a press announcement via Twitter earlier this week, Mr. Collymore said that his company will offer special Twitter packages and is already in talks with Twitter Inc. in California for a zero costs access service.

Bandwidth, bandwidth, bandwidth

Pirate Party Kenya, Mr. Kamunyu said, will also focus on bandwidth problems which have of late been an issue in the upcoming ICT industry in Kenya’s striving capital Nairobi. “We will actually work for bandwidth“, Mr. Kamunyu said. “Interested IT companies will receive a reduced membership fee for their employees and are also encouraged to pay via stable bandwidth, airtime credits or local content“, he said.

“Pirate Party Kenya will also advocate for Free and Open Software in Kenya and ask the Government of Kenya to introduce a secure web-based email service for all public servants. This will also ensure productivity at various parastatal offices which are often affected by malware and other security issues.”, Mr. Kahenya said.

Mr Kahenya also said that “in a country where you can already pay your rent, your electricity, internet and water bills via mobile payment systems, it is about time to have a modern political party which addresses the needs of all stakeholders. Pirate Party Kenya will stand for these rights and will ensure that Kenyans are prepared for the global competition.
Furthermore, we encourage everyone who is fed up with the current political spectrum to give us his vote as we also provide democracy at a very basic level. All our members can directly vote for a candidate and it is this democratic basis that ensures stability in the long run”.

In a direct response via Facebook, famous Kenyan writer Binyavanga Wainaina said that he will name one of the characters in his upcoming novel “Kahenya”. Mr Wainaina is currently crowdsourcing fictional characters for a novel on a Kenyan who becomes a Swahili star in popular Nollywood movies. It is said to be the first true piece of pan-African fiction after the remains of Muammar al-Gaddafi’s diaries (“United States of Africa”) where found in a sewage pipe in Sirte, Libya in October 2011. Binya, as he is commonly known among his fans, said that “I support Kahenya Kamunyu’s introduction of the Pirate Party system in Kenya because Pirate Party Kenya will play an important role for the acknowledgement of Intellectual Property Rights which have always been an issue in most African societies due to historical reasons.”.

Meanwhile, the website of Pirate Party Kenya could not be reached at the time we went to press. “We are currently experiencing technical problems with the load balancer”, Mr Kahenya said in a telephone interview. “This, however, also is a good sign as it clearly shows the demand for a Pirate Party in Kenya”, he said.

Leatherman sheaths (yes, again…)

After my recent trouble with Leatherman Germany which resulted in paying EUR 36 for a new Leatherman Charge TTi, I thought about the need for another multitool sheath. Now, the sheath issue isn’t new to me as I’ve often talked about it here and even on instructables. Leatherman delivers their multitools with different sheath, but they are all not that perfect, especially since some tools also come with a bit set which often doesn’t fit in a sheath along with the tool itself.

So after receiving the Charge TTi with a revised sheath, I decided to buy a Leatherman Molle sheath. MOLLE stands for MOdular Lightweight Load-carrying Equipment and is the “de facto standard for modular tactical gear”. It’s a great system, but since I usually don’t wear any military clothes (nor have a need for that), I was rather interested in the sheath itself and how well it would accommodate the multitool, not really worrying about the MOLLE system that would have to work out on my belt.

The Leathman MOLLE sheath with a Leatherman Charge TTi and the bit kit. And an LED LENSER P2 led torch that won’t fit in there. Bad :-(

Well, it just doesn’t work for me. It has some nice details, but since it’s too small and also doesn’t even fit the tool nor the extra LED torch, it will have to go back on sale via eBay. Ah, it could be worse.

Next up was an advertisement I’d seen via multitool.org – a great forum on multitools and other EDC stuff. It’s amazing to see how much and how often people can talk about these tools, but then – I’ve recently learned that these brands we’re passionate about are called “love brands”. If you like Arsenal or Ferrari F1, then those are your love brands. Mine is Leatherman. Obviously :-)

The Skinth OG

So this ad I’d seen was for a new kind of sheath called “Skinth Solutions“, made by a Canadian designer/photographer who’s also into multitools. I saw it and instantly fell in love with it. Given that I had already invested so much time and money into this hobby of mine (~ creating sheaths for tools), I knew I had to order mine from Canada – and just did that. It’s expensive (for me in .DE), it’s simple, it just works, it wins.

I later on realized that the Skinth had also been developed in close collaboration with other multitool.org users. It’s a crowdsourced product, somehow. Made by someone who cares and had MY tool in mind when he created the product.

The Skinth OG isn’t perfect, it still has some issues, but it’s what Leatherman should have come up with in the first place.

The issue I am currently experiencing is that the torch doesn’t fit – and a few days after ordering mine, the Skinth Sparton OG came out which looks like the ultimate sheath Skinth to me. Hmmm…..

In terms of overall height – which is the most important criterion I have as most Leatherman sheaths are just too bulky when fully loaded – the Skinth beats all others. It’s even slimmer than my DIY leather sheaths (which aren’t pictured).

Going by the torch issue, I may swap the Skinth OG for a Skinth Spartan OG. The torch just can’t be fully inserted on the Skinth OG and that’s just bad for my needs. It’s too long for the side pockets.

Nevertheless of this issue, the Skinth sheaths (check out their Facebook page!) are still cool. Juli, the social media manager at Leatherman, told me that “sheath are a very personal issue”, which is why they’re having problems creating good sheaths that will please everyone equally. The Skinth collection, however, instantly convinced me. If you’re still searching for a nice sheath for your multitool, then please try them!

Eric, the maker behind the Skinth collection, also just dropped me an e-mail, telling me that there’s a chance to “undo the stitches that pin the pockets down” which will sort-of solve my issue with the current version. I will try that as it seems to be the best solution atm. Thx, Eric!

Edit: this just worked out fine! W000t! :-)

PalmMicro

My recent move to the (Free and Hanseatic City of) Hamburg made me pick up a brand new VoIP telephone via eBay Germany. Just EUR 9 for a factory sealed phone ex 2005 from a clearance sale (TelDaFax!) that only works via LAN and requires a VoIP account – I am using Sipgate which are very reliable in Germany. It also is my office number in Frankfurt, so I like to have this with me and not on a Nokia or Apple device in form of an app as this would only drain the battery. Sipgate is cool, this phone…well, it was cheap.

My previous experience with cheaper VoIP phones is rather bad. I am not talking about USB phones (which would require a computer to be online), btw. If I was in need of a professional version with more than one account, I would probably go for a Grandstream phone (where the cheapest will cost about EUR 50 in Germany). On the other hand – there would be no hacking challenge :-)

A quick search via Google revealed that most of the phones weren’t delivered with this ugly red frame – and I was lucky to receive it in black colour:

The booting telephone…

The pictured Primeworx P100 is the same as the Global IPtel G100, Cistrix CT-100, Siptronic ST-102 and probably some other brands and is based on the PA1688 chip, a low-cost VoIP chip.

It took me several hours / three evenings to eventually debrand the internal firmware and swap it for one of those available online. And since my phone was made in 2005, the website of the distributor is already offline. After some cross-reading here and there, I found this wonderful resource online: PalmMicro – a private site/blog run by a Chinese in the USA who worked in the dev team at PalmMicro/Centrality where they designed the chip, created reference boards and also compiled the firmware. It’s probably as close as you can get to a system – directly talking to former developers who will respond in time – and his blog is also recommendable for the views on hardware development in China and restrictions set by the Great Firewall in China. Reading between the lines, you quickly realize that it’s often just a few smaller companies who create chips and reference boards which are then copied by the industry and sold for a period of a few years. It very much reminds me of the Qualcomm 3G modems we all have in our business laptops with their often undocumented GPS functionality (ask Lenovo, HP, etc.). Anyways. PalmMicro rocks and if you are still in need of recent firmware (as recent as January 2012!) for your cheap VoIP phone, PalmMicro is the place to visit for your Global IPtel G100, Cistrix CT-100, Siptronic ST-102 or Primeworx P100.

AOB:

Many people often ask me, which football team I support. I actually don’t care about football/soccer and am often scared by their aggressive hooligans fans, so this picture of a lighter I bought today should answer all open questions. :-)

Have a nice week!

Mein lieber Ilija Trojanow, mit dem Weltensammler hattest Du mich ja schon erreicht – dieser phantasievoll zusammengetragenen Biographie über Sir Richard Francis Burton, dem wahrscheinlich vielseitigsten Abenteurer und Kosmopoliten des viktorianischen Zeitalters. Ein Buch, dass sich ob des ständigen Wechsels der Erzählperspektive zum Ende hin im ostafrikanischen Schlamm wälzt und in meinem Bekanntenkreis anderer Afrikareisender teilweise schon nach 50 Seiten zur Seite gelegt wurde. Ein Buch, dass so viel Leidenschaft in sich trägt, dass es eines weiteren Bandes (“Nomade auf vier Kontinenten”) bedurfte, in dem das Universum und die Eigenarten des Herrn Burton näher beschrieben wurden. Schwierige Kost, so vermute ich, für all diejenigen, die auch im Zwiegespräch der Kulturen keinen Segen finden. Leidenschaft ist aber ein heimliches Dauerthema in meiner Welt, daher freut es mich umso mehr, in dieser beschriebenen Welt die Feinheiten zu erlesen, die den Herrn Burton wohl ausmachten.

Gefragt hatte ich Dich im Dezember 2006, im Goethe-Institut in Nairobi, nach der gemeinsamen Lesung mit Binyavanga Wainaina, über Deinen “Wechsel” zum Islam. Gelesen hatte ich den Weltensammler seinerzeit noch nicht – die wahre Motivation erschloss sich dann auch erst beim Lesen dieses überaus wunderbaren Interviews.

Ob es dem Burton in Ostafrika eigentlich gefallen hat, frage ich mich jetzt öfter. Ob er aufgrund der Eintönigkeit nicht nur für die Konversationen mit den Kaufleuten orientalischer Abstammung gelebt hat.

Vielleicht die gleiche Motivation, warum sich Binyavanga wohl derzeit am nigerianischen Nollywood-Fieber abarbeitet und auf Facebook Charaktere aus dem nächsten Projekt vorstellt. Ein kenianischer Schriftsteller – in Südafrika studiert, gearbeitet, über einen zynischen Artikel Berühmtheit erlangt; den Literaturbetrieb im Lande aufgewirbelt in den frühen 2000ern; die Hand, die ihn derzeit füttert, kritisierend, sich an einem modernen Afrika versucht – gar einem “interafrikanischen” Austausch, wie wir ihn vielleicht zuletzt beim CFA, bei Kwame Nrkrumah oder der Roamingvernetzung von Airtel Africa gesehen haben. Ein Schriftsteller, der ebenfalls zwischen den Welten lebt. “Nairobi people live in at least two different worlds”. Allein, er wohnt ja jetzt in den USA.

Nein, nein, dieses “Afrika” aus unserer Kindheit – es ist lange vorbei. Oder zumindest anders. Bei der GIZ vielleicht noch, in der “heilen Welt” einiger Auslandsdeutsche, die mit Hörspielen, dem BVB und dem Sonntag Tatort aufgewachsen sind und diese Werte jetzt ins Ausland tragen – überall dort, ja, das wirst Du sicherlich immer wieder erlebt haben im Ausland, bei Botschaftsempfängen und bei jungen DaF-Lektoren, da ist es noch so.

So wie Du es beschrieben hattest auf den ersten Seiten meiner neuesten Lektüre “Der entfesselte Globus” – eine Sammlung von Reportagen von Unterwegs. Und auf den ersten 12 Seiten sogleich die Beschreibung der deutschen “Community” in Nairobi.

Unserem Nairobi von damals, als die deutsche Community eine ähnliche bornierte Grundhaltung gegenüber dem Rest des Landes zeigte, wie sie wohl in ähnlicher Form nur Tom Hillenbrand (“Hamburg, keine Perle“) formuliert hatte (es muss ja für Daheimgebliebene nachvollziehbar sein) – ich vermute es ist nur noch schlimmer geworden. Alleine weil man in der vernetzten Gesellschaft (Mobilfunk! Satellitenfernsehen! Internet!) weniger Gemeinsamkeiten entdeckt. War die Community wohl damals noch eine Solche, ist es heute eher ein Zweckverbund.

Aber ich will ihr keinen Vorwurf machen – es gibt wahrlich introvertiertere Kulturen, die so dermaßen mit sich selbst beschäftigt sind, dass sie den externen Austausch nur dann wahrnehmen, wenn er neue Qualitäten ins Land spühlt.

Ob es den Weihnachtsstollen noch gibt – ich weiß es nicht. Zwischen uns liegen zehn Jahre Altersunterschied, kein so wirklich großer Unterschied im Nachhinein. Nairobi, mit seinen chronisch verstopften Straßen (Richard Branson stand letztens 2h im Stau), weil vier Mal so viele Fahrzeuge unterwegs wie eigentlich angebracht wären. Die deutsche Auslandsschule, die sich heute (!) nach all den Jahren endlich dazu durchringen konnte, die Verantwortung für die Domain von mir zu übernehmen; die Schule, die bei mir mehr als einmal verschissen hat (“es gibt kein schwarzes Christkind”); die Schule, in der mir mein Mathe- und Sportlehrer nach der allgemeinen deutschen Reifeprüfung nahelegte, “nichts mit Naturwissenschaften zu studieren”, und ich es dann trotzdem gemacht hatte; Nairobi, dass mich mit seinem iHub und meinen Freunden aus der kenianischen Blogosphere anlockt aber ob der Kosten für den westlichen Lebensstil und dem Reichtum der aufkommenden Mittelklasse eher abschreckt. All das, weil ja immer wieder die Frage nach der Rückkehr aufkommt. Gearbeitet habe ich in Kenia, das Land von einer anderen Seite kennengelernt. Das wahre Kenia kennengelernt, fernab der Hauptstadt. So wie Du Afrika bereist hattest. Ich erinnere mich noch gut an das Afrikanissimo Lesebuch, dieser erste Versuch der literarischen Annäherung. Gerne würde ich jetzt schreiben: ja, so war es damals, in den 1990er Jahren, als Kenia unter Moi noch fest im Griff der Mächte war, als es aus Afrika überwiegend Betroffenheitsliteratur gab – gespickt mit ein paar deutschen Reportagesammlungen der üblichen Journalisten, die sich mit einem Afrikabuch ein Denkmal setzen wollten (zurecht, hätte ich wohl auch so gemacht), aber keiner auch nur annähernd an Ryszard Kapuscinski herankam und das Afrikanissimo Buch der erste Schritt in die richtige Richtung war. Aber stattdessen schreibe ich nur: Lavington Green.

“Lavington Green”, die ersten beiden Worte im “entfesselten Globus”, die die Einkaufszeile beschreiben, wo früher zwei fette Punjabi Damen, Mukhwas-kauend, hinter der Kasse sitzend Anweisungen an ihre kenianischen Angestellten gegeben, sich dabei den Sari zurechtgerückt haben. Erinnerungen, die beim Lesen dieser Zeilen wiederkommen, die ich teilweise verdrängt hatte, weil das Einkaufszentrum in dieser Form nicht mehr existiert (der Sailsbury Supermarket aber wohl immer noch). Überhaupt, wir, die mit Forsty neben der Heilsarmee gewohnt haben, wo man jeden Sonntag Morgen die Uhr nach dem Trommelgesang stellen konnte…

Allein, allein, allein – das Buch hatte ich eigentlich ob der Reportagen aus Indien gekauft. Weil ich doch jetzt zum Ende der Woche mit einem indischen Kollegen aus Allahabad eine WG teilen werde – dem Kollegen, der sich unabhängig von mir Deinen Kumbh Mela Bildband gekauft hatte und wir so anfangs ins Gespräch kamen. “Same author!”, sagte ich ihm, und denke mir fortan “auf zu neuen Ufern!”.

Ich bitte sogar darum.

Meine große Schwester würde ich niemals öffentlich erwähnen, auf meine große Schwester lasse ich nichts kommen weil sie die verlässlichste Person auf dieser Welt ist, meine große Schwester kann vieles und ist daher auch sehr erfolgreich.

Meiner großen Schwester muss ich aber wohl doch mal mitteilen, dass man mit dem bewussten Teilen im Internet teilweise auch gutes Geld verdienen kann (1, 2, 3). Berufliche und persönliche Dinge, die mich beschäftigen, interessieren und inspirieren. Immer mit dem Wissen im Hinterkopf, dass ich mich hinter keiner Aussage, keinem peinlichen Video oder ungünstigem Foto verstecken muss.

Berufliche und persönliche, nicht aber private oder geheime Dinge. Ebenso gibt es von mir auch keine zu peinlichen oder grammatikalisch zu fragwürdigen Textfragmente in diesem Internetz, in das ich seit 1996 hineinschreibe. Weder hier in diesem persönlichen Blog, in meinen beruflichen Blogs, in beruflichen Foren bei Xing oder LinkedIn (uhii, international!), weder über die diversen Twitterkonten noch auf der Facebookseite mit der handverlesenen Freundesliste.

Liebe Personaler,
wenn Ihr also wie meine große Schwester der Meinung seid, dass man möglichst keine Informationen online teilen sollte, und dass Inhalte und Kommunikation nicht der Hauptgrund für den Erfolg des Internets sind – dann brauchen wir auch nicht zusammen zu arbeiten.

So einfach ist das.

The good news is that I have a new job in a new town city, the bad news is that the place is so damn expensive that everything I earn will be wasted on a place to sleep as well as on food. The bad news also includes a very low payment. But I chose this path because it helps me shaping my professional profile and interests (which are various).

The other bad-news-good-news-story is a bit more complicated. The recent move to the new place made me pick up my broken Leatherman Charge TTi multitool (yeah, another gadget post – sry, gals :-) and have it sent to Leatherman Germany for a service repair under warranty.

You’ll need to know that Leatherman multitools come with a 25year warranty. Most broken tools will either be repaired or replaced. It’s a great and decent service by a serious company. I love most of their products and am part of the “Leatherheads Anonymous” addicts group on Facebook. These tools turn me on. Geek pr0n, you name it. Needless to say that I do not only have one, but five such multitools. I actually only need one, a working one in good condition, and my Charge TTi urgently needed some professional help.

Some history
Leatherman Inc. recently acquired a majority interest in Zweibrüder Optoelectronics in Solingen/Germany, who are known for their quality LED Lenser flashlights. This obviously happened because consumers who are willing to invest EUR 30 and more on a decent flashlight will probably also go and buy a EUR 100+ multitool. It’s the sales channels they are interesting in, and it’s a smart move.

This development, however, also meant that Leatherman Germany had to pick up the corporate design and philosophy of their US mother – and if you have ever dealt with a German sales person in service, you’ll quickly understand that “good service” in Germany and the USA are two completely different concepts. German “service quality” is about the engineering of the product (and only the product), US “service quality” is more about emotions. You can read up more on this in Clotaire Rapaille’s book on Culture Codes.

Service Quality?
I have no idea when the concept of German accuracy got lost, but what I received in return from Leatherman Germany was just below ANYTHING, below any quality standard ever I’ve come across so far. And what I had to complain about wasn’t some kinky German non-issue (like a scratch or so), but that they had only made the tool worse. Much worse.

There are these security Torx screws on Leatherman multitools, so you just can not mess with it (and it would also void the warranty). What they had done was to unfasten one of the screws which resulted in a wobbly saw blade – and on the other side of the tool the screws were too tight that I couldn’t open all the tools inside the (miss aligned) handles. The multitool was rendered useless – and returned to me in such a state.

This really pissed me off.

I had read so many positive reviews about the Leatherman customer service which made me send in my fifth tool in the first place. After all these years without any troubles, I eventually needed to make use of the warranty service – and then they mess it up.

Markets are conversations.
( – The Cluetrain Manifest, # 1 / 95)

As a result of the failed repair, but more importantly that they had the guts to return the tool in such a state, my trust in the German branch was lost and I decided to report my negative experience on the Facebook wall of Leatherman USA.

I received an instant reply (within five minutes!) from a very kind person at Leatherman USA who a) really took this issue serious, b) apologized on behalf of Leatherman Inc. and c) made sure I receive a brand new tool directly from the factory line.

The story could end here and all would be well, but it unfortunately continues – with some more WTH?!-moments:

The day after that e-mail & Facebook conversation with Leatherman USA, I received a phone call by Leatherman Germany. The guy on the other end of the line – well…. if this was my company, I would send him on a customer training. First of all, he wouldn’t let me explain the situation, then he replied in a snobbish manner and then he tried to bribe me with some “extras”.

Dear Leatherman Germany, please stop the crap next time and just make us have a positive experience when we are in contact with you. And with “we” I am talking about all German customers. The attitude shown during the phone call corresponded well with the delivered repair, to say the least.

He went on explaining that they only recently took over the repair service on behalf of Leatherman (“you were customer number 20…”) and that they still need to learn on how to handle such situations. That’s ok to me, but to be honest: you can not tell your client (who still has a problem which needs to be solved asap!) something like “uhhm, u know we messed up because we’re still not experienced enough…”, even if it’s the truth. “Yes, we have never repaired Ferraris before, but uhm, let us try, it can not to be that hard…” – see? And then of course if you are still inexperienced and I am client number 20, then it MAY be smarter not to repair the knife, but instead give me another one (wouldn’t need to be a new one) or send it to someone who knows what he’s supposed to do.

So after a hefty dispute on the phone (I normally don’t do that, but the guy on the phone was such an arrogant person which prompted me to reply), we settled on him sending me “something small” in return for the expenses I had with Leatherman so far and that I would return my broken Charge TTi a second time for them to see what was wrong.

A few days later on I received a parcel with a) an LED LENSER T7 flashlight (which has a market value of about EUR 30 on eBay) and b) a Leatherman leather sheath for a range of tools I do not own (= useless). Free of charge, a gift from Leatherman Germany for the troubles I had with them. That’s very nice!

The flashlight is nice – a bit too big for me, but the free and unexpected gift is still appreciated. The sheath – well…. it’s useless to me. I’ve put both items on sale at eBay because they are brand new and because I need to cover my expenses.

Expenses? Yes, Leatherman USA, or rather an uncapable UPS courier service, messed it up a second time which resulted in me having to pay another EUR 36 on import taxes for the brand new Charge TTi which came as a replacement. So both sales of the above mentioned “free gifts” will have to cover my costs. Which is ok. It’s extra work, it’s partly my mistake because I accepted the US parcel instead of asking for a duty-free version (and waiting for another week), but in the end I managed to have my Charge TTi exchanged for a working version (my old Charge TTi wasn’t only broken, it also had quality issues ex factory) and paid only a few extra Euros. The money, uh well. Forget about it.

The replacement tool is so much better. I should have requested a replacement for my Charge TTi right from the very start. The Charge TTi line is known for having quality issues, and mine was part of those faulty multitools.

And Leatherman Germany? No response from them whatsoever since receiving the “free gifts”. Not so Leatherman USA who really impressed me with their understanding of quality service and human communication. I hope they will train their German colleagues accordingly.

If there is anything like a silver lining to all of this then it’s probably the insight that good customer service does not depend on a trained concept, but more importantly that it depends on passion.

Passion is the driving force behind a lot of things – and if there’s anything I appreciate in others then it’s their passion for a good cause or good products. It’s so important and clearly shows when it’s absent.

P.S.-1: I take it that the folks of Letherman Germany are passionate about their LED flashlights, because if they act the same way on their flashlights as they did with my Leatherman then we may have a problem…

P.S.-2: Facebook may not be used by everyone, but it’s an interesting marketing instrument and channel for direct interactions with your customers. On the US (=international) Facebook channel of Leatherman they do not only respond in time and very fast, but also deliver follow-ups to problems. They really care. From my .DE point of view, this certainly is a very new experience and highly appreciated.

To all German Leatherman owners who need to make use of the warranty service: viel Erfolg!

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Back when I was still on Nokia and later on Android phones, a microSD card reader on my keychain was key :-) to what I call data freedom. I also believe that micro SD cards are the best invention after sliced bread and that they should be on all phones and should contain all user data (so that your data is secured in case of a water damage). The lack of microSD card compatibility on my iPhone and iPad is that one thing I dislike about these Apple gadgets.

The readers for these microSD cards are cheap – most of them purchased via eBay in China, about 1-3 EUR each. I’ve meanwhile tested a lot and the ones I’ve kept are shown above. Most readers have a similar PCB layout inside and I wouldn’t be surprised if they are all from the same manufacturer.

Here’s my preliminary rating on these types:

1. conventional USB card reader that also accepts SDHC format. Great, lightweight. I have one in my bag with cables and chargers. ==> A

2. The plastic version: one of the first readers and because of its shape nice for the pocket, but only those from SanDisk rock, the rest (like this one) are cheap Chinese copies that may fail. Also card is unprotected, may come out accidentally. ==> A

3. Small, very small, but the microSD card isn’t secured and mine has a problem as it pushes the PCB further down when the card is inserted which means it won’t fit in the USB port. Also no secured cap which may get lost. ==> B-

4. Flat reader, would be nice if only… the “ear” that holds the cord had less sharp edges. Too fragile for the pocket. ==> B

5. One strange reader, inside like no. 6. The plastic bomber. May break any time and is for the occasional user only who doesn’t mind when other USB ports are getting blocked. ==> C-

6. Not the smallest reader, but one where the SD card is secured by another cover. I’ve been using this one for the past few month. ==> A+

7. My latest purchase – the ear for the cord is inside the frame, rounded edges, still as slim as possible. Not the cheapest (4.5 EUR), but well made and from my favourite company Kingston. The recent purchase of a Kingston microSD card actually made me buy this reader no. 7. because the cards and the reader ARE superior  - at least to the nameless fake quality I usually go for. ==> A+

What kind of USB key do you use? Also one of these microSD cards on a reader? Or the conventional type? Or non at all?

I know it’s strange to write about these 1-3 EUR gadgets because we just get new ones when the old ones stop working, but it’s the details in life that matter and I wouldn’t want to use one of these USB keys that imo aren’t that well designed (they should be much slimmer). Especially if you can have the full USB pleasure with a card and reader that are as big as your thumb – but much slimmer.