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	<title>ifoAppleStore</title>
	
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	<description>news and information about Apple Inc.'s retail stores</description>
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		<title>Latest Australia Store Grand Opening Set</title>
		<link>http://www.ifoapplestore.com/db/2009/11/10/latest-australia-store-grand-opening-set/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/10/latest-australia-store-grand-opening-set/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 16:50:24 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[Australia]]></category>
		<category><![CDATA[grand-openings]]></category>
		<category><![CDATA[international]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=6017</guid>
		<description><![CDATA[Apple has announced that the Chermside (Brisbane) retail store will hold its grand opening this Saturday at 10 a.m. It will be the first store for the Brisbane region and the sixth store in the country. The store is set inside the Westfield Chermside shopping mall, north of city center.
]]></description>
			<content:encoded><![CDATA[<p>Apple has announced that the <strong>Chermside</strong> (Brisbane) retail store will hold its grand opening this Saturday at 10 a.m. It will be the first store for the Brisbane region and the sixth store in the country. The store is set inside the Westfield Chermside shopping mall, north of city center.</p>
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		<title>Holiday Shopping Will Be Even Speedier</title>
		<link>http://www.ifoapplestore.com/db/2009/11/10/holiday-shopping-will-be-even-speedier/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/10/holiday-shopping-will-be-even-speedier/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 16:35:35 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[operations]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=6014</guid>
		<description><![CDATA[First it was EasyPay portable computers that made holiday shopping faster at Apple&#8217;s retail stores during the holiday sales rush, and then came dedicated areas to grab-and-go an iPod or laptop. Now Apple hopes to make store shopping even quicker with its new Reserve and Pick Up service, which allows buyers to shop on-line for [...]]]></description>
			<content:encoded><![CDATA[<p>First it was <strong>EasyPay</strong> portable computers that made holiday shopping faster at Apple&#8217;s retail stores during the holiday sales rush, and then came <strong>dedicated</strong> areas to grab-and-go an iPod or laptop. Now Apple hopes to make store shopping even quicker with its new <strong>Reserve and Pick Up</strong> service, which allows buyers to shop on-line for products, reserve them, and then pick them up and pay any time between December 15th and 24th. The new service includes the option of gift wrapping for the items. Those using the service must log in with their Apple ID. The service seems to offer two <strong>advantages</strong> for buyers—they can defer payment and product availability is guaranteed as late as Christmas eve. Apple stores will apparently have a &#8220;Pick Up&#8221; counter designated for those who have reserved products. However, for a single item, it&#8217;s not clear if a buyer&#8217;s actual visit time will be less than if they simply purchase the item at the grab-and-go counter normally used for holiday sales.</p>
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		<title>Thousands Greet First France Store</title>
		<link>http://www.ifoapplestore.com/db/2009/11/08/thousands-greet-first-france-store/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/08/thousands-greet-first-france-store/#comments</comments>
		<pubDate>Sun, 08 Nov 2009 10:59:11 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[Europe]]></category>
		<category><![CDATA[grand-openings]]></category>
		<category><![CDATA[international]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=6003</guid>
		<description><![CDATA[Thousands of visitors from several countries visited the new Carrousel du Louvre (Paris) store on Saturday, including a hearty band of 22 who began the wait outside the famous Louvre Museum in 40-degree temperatures and rain. There were at least 500 in line at 10 a.m. to examine the country&#8217;s first Apple store, which also [...]]]></description>
			<content:encoded><![CDATA[<p>Thousands of visitors from several countries visited the new <strong>Carrousel du Louvre</strong> (Paris) store on Saturday, including a hearty band of 22 who began the wait outside the famous Louvre Museum in 40-degree temperatures and rain. There were at least 500 in line at 10 a.m. to examine the country&#8217;s first Apple store, which also provided a surprise glimpse of the new iPod touch point-of-sale (POS) device. The long, L-shaped Genius Bar on the mezzanine level attracted many early visitors to the store, who brought their laptop or iPod and were hoping for a quick solution. The remainder of the crowd was mixed between those admiring the store and many interested in a specific Apple product. Beyond the obvious success of the Louvre store grand opening, the event kicks off the second year of increased international growth for the chain. The economic downturn and the large number of existing stores has slowed growth in the United States. Apple executives have said nearly 50 stores will open in fiscal 2010, with &#8220;the majority&#8221; being outside the United States.<span id="more-6003"></span></p>
<p>Check photos of the waiting line, grand opening and store interior <a href="http://gallery.me.com/ifoman/100240">here</a>, and then <a href="http://gallery.me.com/ifoman/100247">photos</a> of the iPod touch POS and the evening <a href="http://gallery.me.com/ifoman/100257">line</a>. Also review my on-going <a href="http://www.twitter.com/ifostore">Twitter</a> coverage of the event, which includes some videos and photos along the way. The <a href="http://setteb.it/news-Un-ora-prima-dell-inaugurazione-ecco-Apple-a-Parigi-2009-11-07-007605.xhtml">setteb.IT</a> Web site also has extensive coverage of the grand opening.</p>
<p>Sr. V-P Retail Ron Johnson said in 2001 that the Champs Elysees was one of those places a retailer must be. The company has still not reached that goal. But Johnson has promised to expand the number of stores in France, even saying that France would be the fastest expanding country for the Apple stores.</p>
<p>Once inside, casual visitors to the store didn&#8217;t notice Apple&#8217;s newest retail technology: an <strong>iPod touch</strong> specially modified to allow credit card swiping and barcode reading. Several employees were using the devices, which appeared just as small and sleek as shown in photos published exclusively by AppleInsider earlier in the week.</p>
<p>Not all the payment features of the iPod touch were being used in the Paris store. In Europe, it&#8217;s common to use a dedicated, portable terminal to process payments made with a smart-chip card, and those terminals were present at the store. Staffers are not actually swiping a credit or debit cards. Instead, they are using the iPod touch only to record the sale and print or e-mail a receipt, and using the credit terminal for the actual payment. The are <strong>not</strong> taking cash for purchases, as the iPod touch is designed to handle. Instead, the central POS counter is handling cash purchases.</p>
<p>At one point two employees encountered problems printing receipts to the under-table printers. A team of four technicians was on hand to solve technical issues, and was helping the staffers through the procedures to operate the touch POS devices to make sales. Employees were mindful of the new device, and at one point prevented photographs being taken of it. In perhaps typical French style, several employees used a slip-in case to clip the touch to their rear pockets.</p>
<p>The Friday waiting line began at 1:52 p.m. when Arthur arrived from a Paris suburb to become the first person in line. A man from Stuttgart (Germany) was next, followed over the next three hours by another four men from Paris. The line formed along the wall, under a diamond-shaped display case featuring oversized iPods in a Christmas shopping theme.</p>
<p>There was lots of activity inside the store, but no ceremony on Friday. Outside, it was usual buzz from the Louvre Museum crowd and shoppers. Many more stopped in front of the window on this day to stare inside and take pictures of the store. Some came over to ask the waiting line questions. Those in the waiting line came and went to eat or go to the bathroom, and we all watched each other&#8217;s belongings while they were gone.</p>
<p>Around 9:30 p.m. Friday workers began erecting the frame to hold a black curtain in front of the front window and doors. About 10 p.m. any view of the interior disappeared when the curtain went up. The curtain had disappeared by the next morning.</p>
<p>The waiting line of 12 was inside the Carrousel until about 10:30 p.m. Friday, when the mall security staff politely asked us to leave prior to the mall closing at 11 p.m. We had been warned the move was coming, and were ready for the cold. However, upon reaching ground level, we found it was raining slightly, wind and even more cold than we remembered from the day. The rain increased during the night, but stopped completely by the time the security staff allowed the line—now about 130—to come back inside. During the night, there were two motorcycle accidents along Rue de Rivoli and another collision when two vehicle tried to navigate the narrow portico entrance to the Louvre courtyard.</p>
<p>Dennis from Germany, Matt from Scotland, Mike from the U.S. and several people from other countries, including students, business men and tourists, made up the early line.</p>
<p>In the 90 minutes before moving inside, the waiting line continued to grow. As a new visitor approached the line from the Louvre courtyard, or appeared from Rue de Rivoli through the portico, the line would begin a chant—if the person joined the line, the crowd would cheer. If the person was just passing by, the chant would trail off into silence. Those joining the line were either embarrassed by the sudden attention, or waved back as they headed down the bicycle fencing to reach the end of the line.</p>
<p>After the line moved inside, the warmth and fatigue hit, and most in the line immediately sat down and dozed in the quiet hall. By 8:30 a.m. Saturday the waiting line was getting restless and more awake. by 9 a.m. the store staff had assembled to have their picture taken in front of the stairs. The press had arrived and were doing interviews with those at the front of the line, and taking video of the waiting line.</p>
<p>At 9:15 a.m. the entire store team of 100 employees came to the front window in their red shirts, calling for #1 Arthur, and clapping for two minutes. Not used to such attention but willing, Arthur stepped out of line, walked over in front of the window and the crowd, and raised him arms, as if to say &#8220;Thanks!&#8221; He returned to the line, only to have the staff continue clapping, making him return to the window for a second appearance.</p>
<p>At about 9:30 a.m. the staff came outside the store clapping and shouting, and moved down the line of 500 or so people waiting in line down the long hall of the Carrousel. They returned within minutes, and the final wait was on.</p>
<p>Just before 10 a.m. a count-down became audible from somewhere in the crowd—it was impossible to tell if the line started it or Apple. At &#8220;Zero,&#8221; there was a huge roar from the waiting line and the employees, and visitors began entering the store. The staff had formed a corridor leading inside and to the left, around the stairs. They raised their hands, gave &#8220;high-fives&#8221; and yelled. Later, as more groups of people came inside, the staffers would perform a &#8220;wave,&#8221; much to the surprise of those entering.</p>
<p>It was loud inside, especially since the entrance ritual was played out every few minutes, as visitors would leave, allowing new people to come inside. But it all lent to the excitement—probably strange excitement for the French—that is part of an Apple store opening.</p>
<p>It&#8217;s difficult to judge a store&#8217;s interior when it&#8217;s <strong>clogged</strong> with enthusiastic and curious visitors. Obviously, this store shares all the design materials of other stores: stone, wood, glass and stainless steel. But this store also shares several features of the more spectacular stores—views for visitors. In this case, lower-level visitors have a view of the spiral-glass staircase as it rises to the mezzanine or—even better—a vew through the staircase as light from the outer hall glass pyramid illuminates it from behind.</p>
<p>Lower-level visitors also can look outside through the 30-foot tall window to see activity outside and, again, that amazing inverted glass pyramid that marks the Carrousel du Louvre mall.</p>
<p>For those rising to the mezzanine, there is the constantly changing view of the store as you ascend the stairs. Once up-top, you can hug the railing and see all the activity down below, look outside beyond the back-lit Apple logo suspended in front of the front window, or even glance into the iPhone Activation Zone room angled off to the side.</p>
<p>Several other stores share these types of views, including Boylston Street (Boston), Buchanan Street (Glasgow), George Street (Sydney) and Regent Street (London).</p>
<p>Beyond the views, the store feels open and airy as you come into the lower level. However, as you move back to the rear of the space, the mezzanine level creates a ceiling that feels a little <strong>cramped</strong>. On the mezzanine itself, you&#8217;re back to feeling less constrained by the space, as the ceiling is taller and there are views all around.</p>
<p>The store certainly isn&#8217;t a large space. The mezzanine floor-space is necessarily limited in order to accommodate the glass staircase, which itself must be located based on structural and design reasons. The ground floor space is simply limited by the perimeter walls, which could not be expanded or changed in any way. But, typically Apple, for the most part the store never feels cramped. Even in the iPhone Activation Zone—a tiny space for Apple—the very tall ceiling gives visitors a change to &#8220;breath.&#8221;</p>
<p>The upstairs <strong>landing</strong> is very large, constrained on one side by the wall of the iPhone Activation Zone, and the other side by—it&#8217;s not clear. It seems as if the left side of the mezzanine could have been moved forward to create more floor space, and making the stair landing smaller. Then again, the stairs themselves could have been moved towards the front of the store, but that would have consumed some open space. Symmetry and engineering must be the reasons that the staircase is exactly where it is.</p>
<p>I counted the queue at various times, including 498 at 11: 30 a.m., from front of the store to the start of the outside &#8220;garden&#8221; zig-zag inside bicycle fencing, which held at least another 400. Later, at 5 p.m. I counted 137 people still in line waiting to get in, and noticed that no one coming out had a commemorative T-shirt, of which there were reportedly 5,000.</p>
<p>Apple is using the <strong>ShopperTrak</strong> system to track the number of visitors to the store.</p>
<p>The speedy Internet connection used by the store seems to connect to AT&amp;T Worldwide, and a test run showed upload and download speeds of at least 26 Mbps.</p>
<p>The Apple security staff was polite, funny at times and completely focused on keeping us informed. They were always mindful of the order of the queue and making sure we were in the right place. The mall security staff—probably paid for by Apple—numbered at least 40, and monitored every point in the queue, including four sets of stairs to the outside entrance. Despite the nearly 750 to 800 people in line for hours, there appeared to be no incidents.</p>
<p>One of many first for an Apple store waiting line—the appearance of a naked man at 5:30 a.m., apparently intoxicated, enroute home and needing some attention. After five minutes of annoying the crowd by screaming &#8220;Windows&#8221; and &#8220;Linux,&#8221; he moved on.</p>
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		<title>Quiet Day Before Louvre Store Opening</title>
		<link>http://www.ifoapplestore.com/db/2009/11/06/quiet-day-before-louvre-store-opening/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/06/quiet-day-before-louvre-store-opening/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 17:56:59 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[Europe]]></category>
		<category><![CDATA[grand-openings]]></category>
		<category><![CDATA[international]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5998</guid>
		<description><![CDATA[The day before the grand opening of the Carrousel du Louvre (Paris) retail store was busy for Apple, but quiet for the waiting line, which by 7 p.m. number just five persons. Arthur arrived as the first person in line at 1:52 p.m., followed by the second at 2:48 p.m. So far we have representatives [...]]]></description>
			<content:encoded><![CDATA[<p>The day before the grand opening of the <strong>Carrousel du Louvre</strong> (Paris) retail store was <strong>busy</strong> for Apple, but <strong>quiet</strong> for the waiting line, which by 7 p.m. number just five persons. <strong>Arthur</strong> arrived as the first person in line at 1:52 p.m., followed by the second at 2:48 p.m. So far we have representatives from France, Germany and the United States. Today there were tours and visits, first in the afternoon from what appeared to be local business people, and then at 5 p.m. from friends and family of the store staff. Each session was passionate and excited, especially as the visitors entered—the employees crowded the stairs and mezzanine railing to clap and shout. Both times the displays of enthusiasm drew scores of people to the front window, and generated questions to staff at the front door—When is the store opening? The mall closes at 11 p.m., and the waiting line anticipates moving up to ground level, within the courtyard of the Louvre buildings, in a garden area that has been set up to accommodate a large line. According to Apple officials, the line will be allowed back into the mall some time after it opens at 8:30 a.m., and will will then regain their original position along the wall next to the front door. View <a href="http://gallery.me.com/ifoman/100232">photos</a> of the day.  [I'll be out of contact between 11 p.m. and about 9 a.m. because of the relocation, and won't be posting reports.]</p>
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		<title>Another Germany Store Location ID’d</title>
		<link>http://www.ifoapplestore.com/db/2009/11/06/another-germany-store-location-idd/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/06/another-germany-store-location-idd/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 17:47:50 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[Europe]]></category>
		<category><![CDATA[international]]></category>
		<category><![CDATA[new-stores]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5996</guid>
		<description><![CDATA[Apple will open a store in Stuttgart (Germany), possibly during the first part of 2010. The exact location of the store hasn&#8217;t been identified, but a source has said that the store will open &#8220;soon.&#8221; The store would be the third store in the country, after Hamburg and Munich.
]]></description>
			<content:encoded><![CDATA[<p>Apple will open a store in <strong>Stuttgart</strong> (Germany), possibly during the first part of 2010. The exact location of the store hasn&#8217;t been identified, but a source has said that the store will open &#8220;soon.&#8221; The store would be the third store in the country, after Hamburg and Munich.</p>
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		<title>New York Store Grand Opening Set</title>
		<link>http://www.ifoapplestore.com/db/2009/11/06/new-york-store-grand-opening-set/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/06/new-york-store-grand-opening-set/#comments</comments>
		<pubDate>Fri, 06 Nov 2009 17:44:36 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[grand-openings]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5993</guid>
		<description><![CDATA[The grand opening of the Upper West Side (NYC) retail store has been scheduled for Saturday, November 14th at 10 a.m. The store&#8217;s Web site repeats the theme of the red velvet curtain currently covering the glass façade of the store. Previous Manhattan stores have opened on Fridays at 6 p.m., it&#8217;s not clear why [...]]]></description>
			<content:encoded><![CDATA[<p>The grand opening of the <strong>Upper West Side</strong> (NYC) retail store has been scheduled for Saturday, November 14th at 10 a.m. The store&#8217;s <a href="http://www.apple.com/retail/upperwestside/">Web site</a> repeats the theme of the red velvet curtain currently covering the glass façade of the store. Previous Manhattan stores have opened on Fridays at 6 p.m., it&#8217;s not clear why Apple chose this day of the week and time.</p>
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		<title>Wraps Come Off New Louvre Store</title>
		<link>http://www.ifoapplestore.com/db/2009/11/05/wraps-come-off-new-louvre-store/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/05/wraps-come-off-new-louvre-store/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 17:18:33 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[architecture]]></category>
		<category><![CDATA[grand-openings]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5983</guid>
		<description><![CDATA[Rather than overpower one of the world&#8217;s great treasures, the new Carrousel du Louvre (Paris ) Apple store presents a proper yet distinctive appearance. The architects have taken a very minimalist approach to the underground storefront, essentially just using glass to fill open spaces in the perimeter walls facing a huge, inverted glass triangle that [...]]]></description>
			<content:encoded><![CDATA[<p>Rather than overpower one of the world&#8217;s great treasures, the new <strong>Carrousel du Louvre</strong> (Paris ) Apple store presents a proper yet distinctive appearance. The architects have taken a very <strong>minimalist</strong> approach to the underground storefront, essentially just using glass to fill open spaces in the perimeter walls facing a huge, inverted glass triangle that showers the store with soft light. None of the original stone walls were touched, a sign of remarkable restraint, even though the walls only date to the 1980s when the underground shopping center was built. There are no outward changes to the structure or façade that indicates &#8220;Apple.&#8221; Inside, however, the traditional design emerges: stone floors, wood tables, a spiral glass staircase to a mezzanine level, a large back-lit Apple logo suspended overheard, and lots of stainless steel.<span id="more-5983"></span></p>
<p>I&#8217;m posting on-going news via <a href="http://www.twitter.com/ifostore">twitter.com/ifostore</a>, including videos if something interesting happens.</p>
<p>View the first <a href="http://gallery.me.com/ifoman/100224">photos</a> of the store and its interior. Also read the <a href="http://www.macgeneration.com/news/voir/137175/apple-store-carrousel-du-louvre-ouverture-et-photos">MacGeneration</a> story on the press briefing, during which Sr. V-P Retail Ron Johnson said that the <strong>Montpelier</strong> story will open November 14th, and for the first time confirmed the <strong>Rue Halévy</strong> store, and that it will open in summer 2010. <a href="http://www.macplus.net/magplus/chronique-49995-dure-journee-a-l-apple-store-louvre">MacPlus.net</a> also has a story and video of Ron Johnson.</p>
<p>The Carrousel du Louvre is open nightly from 10 a.m. to 8 p.m., and advertises 45 &#8220;boutiques and restaurants.&#8221; The Apple store Wi-Fi network is operating and open, and is reachable from the mezzanine food court down the hallway. There&#8217;s no word on where or when the waiting line will form, or how soon it might be able to move inside on Saturday morning. The weather is cold (40s) and windy, but it drizzled only slightly Thursday evening.</p>
<p>Foot traffic in front of the store is continuous, almost all from visitors to the great Louvre Museum, but also from those who love to shop. If you&#8217;re a retailer and can&#8217;t be on the Champs Elysees, then you should be here, both for the traffic and the prestige.</p>
<p>The store&#8217;s setting comes on many levels. <strong>First</strong>, there are the ground-level brown stone buildings of the Louvre Museum. Some of the structures date to 1200, but most are of the 1700s, and exude history. The scale and size of the buildings is almost overwhelming, and surrounds the next setting—the I.M. Pei-designed glass pyramid visitor entrance to the museum. Designed and built in the 1980s, the modern design created storms of controversy when it was proposed—too new, critics said. The practical advantages of a new and underground visitor center won the debate, creating one what&#8217;s considered to be the best example of old and new structures co-existing.</p>
<p><strong>Next</strong>, adjacent to the visitor center the government installed a two-story shopping center, apparently hoping to generate additional revenue. Today, the mix of retailers is a cross between high-end an low-brow stores. A Virgin store is directly across from Apple, with Swarovski and L&#8217;Occitane down the hallway. Further down the hall and around the bend, the stores look more those you&#8217;d find walking to catch a subway train.</p>
<p>But the huge hall where Apple&#8217;s store is located is as grand as the ground-level glass pyramid. In fact, the hall has its own inverted pyramid, which falls from the open ceiling to create a luminous light that brightens up the Apple storefront. It&#8217;s a place I call Pyramid Hall.</p>
<p>The hall is the crossroads for the Carrousel du Louvre, with hallways leading in four directions, including to the metal detectors for the museum itself. Large tours groups come by, led by a guide with her hand upraised. Everyone behind her is listening to a recorded description of the artworks. Few turned or noticed the Apple store on Thursday afternoon because they&#8217;re on a tight schedule. Most were headed to the museum line where visitor bags were being X-ray&#8217;d.</p>
<p>The hallway also attracts families on vacation, and groups of two or three friends who are vacationing in Paris, who just <strong>have</strong> to see the Louvre. These people might linger longer in Pyramid Hall, notice the Apple store and take a photo or two.</p>
<p>The Apple storefront is really only a single, 30-foot tall window, flanked by two narrow entrances. The reaminder of the store is the original, cream-color stone siding panels that mark the other retailers in the mall. Each entrance door leads into a two-story space that mirrors the scale of the main hall.</p>
<p>The glass staircase is prominent in the middle of this room, and leads up to the mezzanine, which like other two-level stores, includes the Genius Bar (actually two bars), iPods and iPhones, training tables, software and accessories.</p>
<p>The staircase is one of two varieties at Apple stores: this one is steel rod-supported, rather than base-supported. It ascends to the right, exactly like the first spiral staircase installed at <strong>Shinsaibashi</strong> (Osaka, Japan). Interestingly, the stairway entrance faces the inside of the store, preventing curious visitors from walking directly inside the store and then upstairs. Instead, they must walk nearly around to the other side of the staircase to ascend.</p>
<p>Beyond that main space, there is a smaller room to the right as your come in, also 30-feet tall. Apple has outfitted this room with sidewall display counters and a center wood table. Like the storefront, this side room also has a 30-foot tall window, but also has two narrower windows at an angle.</p>
<p>On Thursday afternoon, there were about 40 store employees inside wearing bright-red shirts with white lettering. Around 3 p.m. a group of men in business suits entered the store to the yells and chants of the employees. An hour later, the visitors were still touring the store and talking to the staffers. By 5 p.m. there was another group of people who were served champagne.</p>
<p>Those leaving the party and drinks were given plastic Apple shopping bags with <strong>pyramid-shaped</strong> white boxes, presumably containing the commemorative T-shirts that will be handed out to grand opening visitors on Saturday.</p>
<p>Sr. V-P Retail Ron Johnson appeared with Steve Cano, Sr. Director of International Retail. Other members of the retail store design team and the architects are also here for the grand opening.</p>
<p>To say that the store itself is spectacular would be inaccurate. To even say that within Pyramid Hall the store is a stand-out would be wrong. But taken in all the context that France, Paris and the Louvre offer, it&#8217;s a remarkable place. It fits simply and unobtrusively into centuries of history, but still manages to carry the Apple brand to a new country.</p>
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		<title>Stores Switching to iPod touch for Check-Out</title>
		<link>http://www.ifoapplestore.com/db/2009/11/05/stores-switching-to-ipod-touch-for-check-out/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/05/stores-switching-to-ipod-touch-for-check-out/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 08:57:53 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[store-tech]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5979</guid>
		<description><![CDATA[The Apple stores will soon dump their current Windows-based portable computers and begin using customized iPod touch devices to wirelessly process customer credit and debit cards and, for the first time, to allow all employees to accept cash for purchases. According to information reviewed by IFO, Apple has designed and manufactured a slip-on plastic shell [...]]]></description>
			<content:encoded><![CDATA[<p>The Apple stores will soon dump their current Windows-based portable computers and begin using customized <strong>iPod touch</strong> devices to wirelessly process customer credit and debit cards and, for the first time, to allow all employees to accept <strong>cash</strong> for purchases. According to information reviewed by IFO, Apple has designed and manufactured a slip-on plastic shell for the touch that combines a magnetic stripe reader and advanced barcode reader. The <strong>EasyPay touch</strong> will run Apple-developed point-of-sale software that is specific to Apple stores, including special screens to make iPhone purchases easier and quicker. The new system will allow credit card purchases to be made directly on the touch, but debit card transactions will require customers to enter their PIN on the existing desktop POS terminals. Employees equipped with a touch will be able to accept cash through an electronic link-up to cash drawers installed within the store. More details on the new EasyPay touch system and photos are posted on the <a href="http://www.appleinsider.com/articles/09/11/03/exclusive_look_at_apples_new_ipod_touch_based_easypay_checkout.html">AppleInsider</a> Web site.</p>
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		<title>Paris Grand Opening Coverage Begins</title>
		<link>http://www.ifoapplestore.com/db/2009/11/04/paris-grand-opening-coverage-begins/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/04/paris-grand-opening-coverage-begins/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 06:00:45 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[Europe]]></category>
		<category><![CDATA[grand-openings]]></category>
		<category><![CDATA[international]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5977</guid>
		<description><![CDATA[The grand opening of a grand Carrousel de Louvre (Paris) Apple store is scheduled for 10 a.m. on Saturday, and IFO will be there cover all aspects of the waiting line, the opening ceremonies and the store interior design. There is a chance of rain every day this week, and temperatures on in the low [...]]]></description>
			<content:encoded><![CDATA[<p>The grand opening of a grand <strong>Carrousel de Louvre</strong> (Paris) Apple store is scheduled for 10 a.m. on Saturday, and IFO will be there cover all aspects of the waiting line, the opening ceremonies and the store interior design. There is a chance of <strong>rain</strong> every day this week, and temperatures on in the low 50s, so rain gear and an umbrella is required. There are Apple store enthusiastics coming from several countries in Europe to cover the event and to join the waiting line. Keep an eye on twitter/ifostore for on-going updates starting Thursday afternoon, and this Web site for full reports—as I&#8217;m able to transmit them from the underground shopping center.</p>
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		<title>Speculation Ends, Three Stores Confirmed</title>
		<link>http://www.ifoapplestore.com/db/2009/11/02/speculation-ends-three-stores-confirmed/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/02/speculation-ends-three-stores-confirmed/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 07:02:36 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[architecture]]></category>
		<category><![CDATA[new-stores]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5971</guid>
		<description><![CDATA[Speculation about three future Apple locations has ended with confirmations, including one of the longest running searches for the perfect space in downtown Philadelphia (Penn.). First, after a delay caused by the economy, construction has finally begun on the building in the Georgetown neighborhood of Washington (DC) that Apple purchased in 2007. The former French [...]]]></description>
			<content:encoded><![CDATA[<p>Speculation about three future Apple locations has ended with confirmations, including one of the longest running searches for the perfect space in downtown <strong>Philadelphia</strong> (Penn.). First, after a delay caused by the economy, construction has finally begun on the building in the Georgetown neighborhood of <strong>Washington</strong> (DC) that Apple purchased in 2007. The former French Connection store at 1229 Wisconsin Avenue NW cost the company $13.7 million and has sat empty for two years. The district&#8217;s permit authorities wrangled with Apple for several months over whether the building could be demolished or only rennovated. The lastest design present to district officials showed a one-level, red-brick storefront. The store could open by May 2010. Next, after over five years of speculation, Philly Apple fanatics will finally receive an Apple store on <strong>Walnut Street</strong>. In 2004 tipsters pointed to the 1700 block of Walnut Street, but empty spaces were always filled by other retailers. Last March tipsters said Apple was negotiating for 1619 Walnut Street, the former KYW-TV studios. Finally, last month insiders said Apple selected 1609 Walnut Street for a store that could open by May 2010. Lastly, a surprise future store has been confirmed at the <strong>Los Cerritos Center</strong> (S. Calif.) along Interstate 605 in a Los Angeles region that has been a mini-black-out zone up to now. This store could also be open by May 2010.<span id="more-5971"></span></p>
<p>This map shows how a large portion of mid-LA has had <strong>no</strong> Apple store before the Los Cerritos Center location. All the stores have been focused on the San Fernando Valley, north LA and Orange County.</p>
<p><iframe width="650" height="650" frameborder="0" scrolling="no" marginheight="0" marginwidth="0" src="http://maps.google.com/maps/ms?ie=UTF8&amp;hl=en&amp;msa=0&amp;msid=102291069390263702838.00047771d7da39b6c846d&amp;ll=33.904616,-118.122253&amp;spn=0.740859,0.892639&amp;z=10&amp;output=embed"></iframe><br /><small>View <a href="http://maps.google.com/maps/ms?ie=UTF8&amp;hl=en&amp;msa=0&amp;msid=102291069390263702838.00047771d7da39b6c846d&amp;ll=33.904616,-118.122253&amp;spn=0.740859,0.892639&amp;z=10&amp;source=embed" style="color:#0000FF;text-align:left">Los Cerritos &#8211; Black-Out Zone</a> in a larger map</small></p>
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		<title>NYC Store Ready—And Amazing Architecture</title>
		<link>http://www.ifoapplestore.com/db/2009/11/02/nyc-store-ready%e2%80%94and-amazing-architecture/</link>
		<comments>http://www.ifoapplestore.com/db/2009/11/02/nyc-store-ready%e2%80%94and-amazing-architecture/#comments</comments>
		<pubDate>Tue, 03 Nov 2009 06:27:08 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[architecture]]></category>
		<category><![CDATA[grand-openings]]></category>
		<category><![CDATA[new-stores]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5968</guid>
		<description><![CDATA[Construction on the future Upper West Side (NYC) retail store has been completed and the staff is in training for grand opening day, when the building&#8217;s amazing architecture will be fully revealed. Tipsters say the store could open on November 20th, coinciding with Apple&#8217;s preference for a 6 p.m. Friday opening for its high-profile stores. Photos [...]]]></description>
			<content:encoded><![CDATA[<p>Construction on the future <strong>Upper West Side</strong> (NYC) retail store has been completed and the staff is in training for grand opening day, when the building&#8217;s amazing architecture will be fully revealed. Tipsters say the store could open on November 20th, coinciding with Apple&#8217;s preference for a 6 p.m. Friday opening for its high-profile stores. Photos of the store show an amazing and distinctive <strong>curved</strong> glass roof, set into a nearly-triangular corner at 67th Street and Broadway. The wide sidewalk in front of the store has been completely redone to provide an audience-sized space in front of the curtain of glass. The storefront and sidewalk is still blocked off, and is being constantly patrolled by security guards. Photos after the break.<span id="more-5968"></span></p>
<p>Thanks to <strong>Adam</strong> and <strong>Yosef</strong> for these photos.</p>
<p>This view shows what the store looks like from the intersection, with a huge stone wall to the left, and what will be an impressive glass façade to the right.</p>
<p><img class="alignnone" title="Upper West Side" src="http://www.ifoapplestore.com/photos/uws_nov1_1_small.jpg" alt="" width="650" height="409" /></p>
<p>This amazing view by Adam shows how the façade extends outward from the U-shaped stone side walls, the upward curve of the glass roof and the angle of the glass at the left street intersection.</p>
<p><img class="alignnone" title="Upper West Side" src="http://www.ifoapplestore.com/photos/uws_nov1_2_small.jpg" alt="" width="650" height="634" /></p>
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		<title>Microsoft Opening Contrived, Store Lacks Depth</title>
		<link>http://www.ifoapplestore.com/db/2009/10/31/microsoft-opening-contrived-store-lacks-depth/</link>
		<comments>http://www.ifoapplestore.com/db/2009/10/31/microsoft-opening-contrived-store-lacks-depth/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 12:15:19 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[new-stores]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5954</guid>
		<description><![CDATA[The grand open of the second Microsoft retail store in Mission Viejo (S. Calif.) on Thursday was attended by a throng of screaming teenage girls attracted by a pop singer, Microsoft executives in business suits and and a group of adults who were curious about what the store would look like. The company used a [...]]]></description>
			<content:encoded><![CDATA[<p>The grand open of the second <strong>Microsoft</strong> retail store in <strong>Mission Viejo</strong> (S. Calif.) on Thursday was attended by a throng of screaming teenage girls attracted by a pop singer, Microsoft executives in business suits and and a group of adults who were curious about what the store would look like. The company used a Justin Bieber concert as the cornerstone of their <strong>buzz</strong> campaign, a strategy that may have cost local schools district of thousands of dollars in state funding because eager teens skipped school to wait in line for concert tickets. What everyone saw when the white curtain came down in front of the store was a brightly-lit retail space with all the appearance of expense and quality, but actually composed of white paint, cheap wood and enough similarities to the Apple stores for any objective judge to rule the store is a &#8220;rip off.&#8221;<span id="more-5954"></span></p>
<p>View a <a href="http://gallery.me.com/ifoman/100216">gallery</a> of photos from the grand opening, these <a href="http://www.ifoapplestore.com/stores/microsoft_mv_panoramas.html">panoramas</a> of the store, and a grand opening <a href="http://www.ifoapplestore.com/stores/video_index/microsoft_opening.html">video</a>.</p>
<p>While all the excitement was focused on the Microsoft store, just 360 feet away the Apple store was closed, and covered with a black construction barricade. The store is undergoing a major <strong>remodel</strong>, bringing it up to 2009 standards. The store opened in February 2004.</p>
<p>About 70 persons waited overnight in line outside the store overnight. They were let inside about 7:30 a.m., and the crowd grew slowly to about 280 by the time Microsoft  COO <strong>Kevin Turner</strong> cut the red ribbon at 10 a.m. After the store opened, the line remained at about 250 for the next <strong>hour</strong>,  as visitors entered the store and new visitors joined the line. By 10:15 a.m. the line began to grow shorter, and at exactly 10:49 a.m. no more persons were in line.</p>
<p>The store itself is 60 feet wide, and the storefront is all-glass, providing an inviting view to the inside. The store is only 60 feet deep, so the interior doesn&#8217;t feel expansive. Wood floors and tables, bright ceiling panels and scores of laptops greet visitors when they come inside. Most conspicuous from any angle are the 120 47-inch video displays that line the two side walls. Sometimes the displays show a single image over the entire length of the displays, while at other times they show independent images.</p>
<p>The store is organized into four areas, although it&#8217;s not completely obvious to visitors. Within each area there is a Microsoft Surface device for visitor exploration. Display tables are organized into rows front-to-back. Display counters run along the side walls from front to almost-back. At the rear of the store are small product displays, including software, burn-to-order software, Xbox and computer carrying cases.</p>
<p>Also at the back of the store is the &#8220;Answers&#8221; counter, and behind that is a theater area with sit-down counters for training. A short table with laptops at the back is intended for exploration by children.</p>
<p>The tables are medium-tone blond wood, topped with a dark-brown, textured material. Some tables have receipt printers attached underneath, while others have shopping bag dispensers.</p>
<p>The side display counters are dark-brown and curve in-and-out as they run the depth of the store. Shorter stools are placed at various intervals.</p>
<p>A floor-to-ceiling, double-glass panel is positioned directly behind the Answers counter, providing some isolation for the training area. Raised sign letters on the glass indicate the &#8220;Answers&#8221; counter location, but the color of the letters blends in with the background, making the wording almost invisible.</p>
<p>Curvy white acrylics were located next to each displayh laptop to hold information cards—no desktops here. Some other product displays appeared to be made of dark grained wood, including a Windows 7 box holder.</p>
<p>The stools are made of the same mid-tone blond wood as the tables. They have a square seat with a cut-out hole for handling the stool. The children&#8217;s table had similar, very short seats.</p>
<p><strong>The Wait &amp; Opening</strong></p>
<p>The waiting line began at the mall entrance at 3 p.m. on Wednesday, by a woman over 30 years-old who said she was saving a place for her daughter. However, she did express some curiousity for the Microsoft store herself. Several teen girls made up the next 10 to 15 positions, followed by a mixed group of 30-ish men, fathers, more teens and mothers. All were wrapped in blankets or snuggled into sleeping bags to protect against the low-50s cold.</p>
<p>The line reached 60 persons at about 10:30 p.m., and grew to 75 by midnight. The line snaked past the three portable toilets brought in for the occasion, and stayed at 75 until about 5:30 a.m., when more persons began to slowly arrive.</p>
<p>At least one person from the waiting line reported receiving a Zune from Microsoft. It&#8217;s not clear if anyone received such a gift. At 11 p.m., Microsoft came outside and handed out free copies of Windows 7 to those in line, which numbered about 75 at that point.</p>
<p>Once inside the warmer mall, some in the waiting line sat down again and tried to nap, while others stood. Microsoft employees came around pulling Red Flyer wagons loaded with Clif Bars and bottled water. There was some chanting from inside the store, but a white cloth blocked any view of the activity.</p>
<p>During the wait, stores employee threw and handed out white T-shirts with the retail logo on the front and &#8220;Microsoft Store&#8221; written on the back. All the while they were trying to pump up the crowd for the opening. After the store opened, they were handing out black &#8220;Bing&#8221; T-shirts to visitors inside the store.</p>
<p>As the 10 a.m. opening time approached, up to 50 Microsoft employees in suits or casual business attire began lining up across from the store. They wore &#8220;ALL ACCESS&#8221; badges on lanyards or clipped to their clothing, took pictures and shook hands with each other. Some of the employees already had the small shopping bags that Microsoft later handed out to hold the concert ticket wristbands.</p>
<p>Among those spoted in front were <strong>Michael Forrest</strong>, a former Apple store manager, and <strong>George Blankenship</strong>, former V-P Retail Real Estate. Forrest is now Microsoft&#8217;s Sr. Director of Customer Experience, while Blankenship reportedly is a paid consultant for Microsoft.</p>
<p>Just before 10 a.m. Kevin Turner appeared in front of the store with 10 to 15 other executives in business suits. He thanked the crowd and community, acknowledged Mission Viejo mayor Frank Ury, and said Microsoft was into retail &#8220;for the long haul.&#8221;</p>
<p>He then made the second in a round of <strong>donations</strong> to the YMCA of Orange County and Goodwill Industries. At the Scottsdale (Ariz.) store opening last week, he made similar donations to those organizations there.</p>
<p>In this case, Microsoft gave $50,000 in cash and $1 million in software to the YMCA, and gave $50,000 in cash and $500,000 to Goodwill.</p>
<p>Just before Turner cut the red ribbon, there were about 280 persons in line, with perhaps another 200 spectators in front of the store. Local press reports of &#8220;more than 1,000 people&#8221; in front of the store waiting for the opening were inaccurate.</p>
<p><strong>The Store</strong></p>
<p>While the Microsoft stores may resemble the existing Apple stores in some measure, they lack an element that has been a critical for establishing Apple&#8217;s brand—<strong>quality</strong>. For every architectural element that Microsoft has duplicated from Apple&#8217;s stores, they have failed to copy the materials, craftsmanship and pride that go with them.</p>
<p>The <strong>similarities</strong> of the Microsoft store to what Apple has already accomplish is remarkable. The general layout of the store, the storefront, the lighting, floor and product displays are common between the two companies. Beyond that, there are <strong>extraordinary</strong> similarities: the employee name tags and their lanyards, the under-table bag dispensers and receipt printers, the Answers counter and its configuration, the use of mobile computers for POS, the children&#8217;s table, and the identical nature of Microsoft&#8217;s store services: extended warranty, personal shopping and training. Microsoft even has an on-line reservation system for its in-store service and  training.</p>
<p>One architectural <strong>difference</strong> is obvious: a line of support columns interrupts the interior, running from front-to-back just left of the centerline of the store. Such an interruption is something that Apple&#8217;s architects would not tolerate.</p>
<p>In a world where retail design has become a profession and industry, it&#8217;s difficult to understand how an <strong>independent</strong> retail designer could have arrived at the <strong>same</strong> store solution as Apple. In fact, thousands of retailers have sought out ways to distinguish themselves from competitors, hiring experts to design unique methods of displaying and selling their products. In this case, Microsoft&#8217;s solution appears to be Apple&#8217;s, too.</p>
<p>But despite the appearance, the <strong>depth</strong> is missing. There is no bead-blasted stainless steel on the storefront, only white-painted wallboard and glass. And that glass isn&#8217;t the expensive low-iron variety Apple uses to insure passersby see the store, not the glass.</p>
<p>There is no <strong>Italian</strong> stone or rich wood on the floor. The walls and ceiling are simply white-painted wood. The wood of the floor appears to be laminate, and wood on display tables and stools looks common and dull.</p>
<p>Does all this make a difference to the store visitor? It must, because retailers are willing to pay <strong>millions</strong> of dollars to create stores with distinction and quality, reflecting their brand.</p>
<p>The employees do use an advanced Samsung ultra-portable computer for point-of-sale duties (the Q1EX-71G?). The device is rather large when combined with a credit card reader. Staffers use a mini-sized Opticon barcode reader, linked to the Samsung with Bluetooth, and tethered to the employee by a retractable key-fob device.</p>
<p>The Surface devices are very interesting, but their abilities are not intuitive. The laptops are hooked up to the Internet for exploration, and the Xbox area is live with large-screen displays for playing.</p>
<p>Because the store was very crowded, it was impossible to determine if the store lay-out was optimum, and if customers can efficiently move throughout the store.</p>
<p>In the end, the store itself isn&#8217;t remarkable, and Microsoft is left mostly to sell and support hardware made by someone else.</p>
<p><strong>This Attraction Cost Money</strong></p>
<p>Despite the the $1,600,000 that Microsoft <strong>donated</strong> to community groups, the grand opening may have taken a bite out of the budgets of local school districts.</p>
<p>Microsoft handed out concert wristbands to the first 1,000 people who requested them at a back counter. By noon, employees were still handing out wristbands to mothers, grandmothers, some fathers and teens who asked for them. Two girls in the waiting line wore pink T-shirts they had customized with words to express their devotion to Bieber (pictured), including &#8220;#1 Fan&#8221; and &#8220;I (heart) Justin Bieber.&#8221; One girl hugged a pink binder decorated with cut-out magazine photos of Bieber.<img class="alignright" title="Justin Bieber" src="http://www.ifoapplestore.com/photos/justin_bieber_tb.jpg" alt="" hspace="3" vspace="3" width="200" height="143" /></p>
<p>During the pre-opening 3-1/2 hour wait, the store staff appeared in front of the store, at times dancing or leading the crowd in chants. As the opening grew nearer, television news videographers arrived. At one point a Microsoft employee <strong>teased</strong> an otherwise quiet group of teenage girls standing to the left of the door into screaming so the cameraman could tape their inauthentic excitement for the store.</p>
<p>There were many adults present who were simply there to obtain concert tickets for their child or grandchild.</p>
<p>However, several teens admitted to <strong>skipping</strong> school for the day to obtain the tickets and attend the 5 p.m. concert. Their absence at school could have cost the school district <strong>thousands</strong> of dollars.</p>
<p>California funding for local public schools includes a calculation of each student&#8217;s average daily attendance over the school year. Students with perfect attendance generate full payments from the state. Student who are absent reduce state payments by a percentage. For very large districts, even a five percent annual absence rate can substantially impact total funding, sometimes cutting tens of millions from the state funds.</p>
<p>The  Saddleback Valley Unified School District, where Mission Viejo children attend school, receives about $5,300 per student in annual funding, according to district records. Based on those figures, each one-day absence by a student costs the district about $30 in state funding. In this case, if 300 students skipped school to obtain Bieber concert tickets, the school district would have lost <strong>$9,000</strong> in state funds.</p>
<p><strong>The Similarities</strong></p>
<p>When examined in detail, the Apple and Microsoft stores share many similarities. How could independent minds arrive at the same solution? On IFO&#8217;s zero to 100 scale of &#8220;Identicality,&#8221; the Microsoft stores score 97.</p>
<p><img class="alignnone" title="Apple compared to Microsoft store" src="http://www.ifoapplestore.com/photos/apple_vs_ms_chart.png" alt="" width="407" height="820" /></p>
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		<title>Anticipating Change, Apple Revises Job Titles, Duties</title>
		<link>http://www.ifoapplestore.com/db/2009/10/30/anticipating-change-apple-revises-job-titles-duties/</link>
		<comments>http://www.ifoapplestore.com/db/2009/10/30/anticipating-change-apple-revises-job-titles-duties/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 05:43:12 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[operations]]></category>
		<category><![CDATA[personnel]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5951</guid>
		<description><![CDATA[As the new fiscal year begins and the enormously important holiday shopping season approaches, Apple will roll out substantial changes to its retail employee job titles and duties, essentially making a U-turn to the simpler days of 2001. According to those who have seen the plans, Apple will consolidate three sales floor job positions into [...]]]></description>
			<content:encoded><![CDATA[<p>As the new fiscal year begins and the enormously important holiday shopping season approaches, Apple will roll out substantial changes to its retail employee <strong>job titles and duties</strong>, essentially making a U-turn to the simpler days of 2001. According to those who have seen the plans, Apple will consolidate three sales floor job positions into a <strong>single</strong> position that will perform all three job tasks. The company will also add a higher-paid job position on the sales floor to focus on &#8220;creating owners.&#8221;  The changes are being made to handle the huge amount of traffic that the stores experience, and to improve flexibility for future sales innovations and changes. The job changes coincide with the switch to a single color of employee T-shirt reported here earlier.<span id="more-5951"></span></p>
<p>The stores hosted 45.9 million visitors during the last quarter. With an average of 262 stores open during the quarter, that means an average of <strong>192</strong> persons are visiting the each store every hour. That amount of traffic is huge and, as Sr. V-P Retail  Ron Johnson often recounts, surpasses the old Gateway computer retail stores, which averaged just 250 visitors per week before they closed down in 2004.</p>
<p>When the Apple stores first opened in 2001, they were staffed with <strong>four</strong> job titles: Manager, Assistant Manager, Sales Associate and Genius. Since then, Apple has added various job positions to handle specialized duties, including Keyholder, Theater Manager, Telephone Operator, Personal Shopping Specialist, Keyholder, Business Specialist, Inventory Specialist and most recently the Concierge.</p>
<p>Now, the Specialist, Personal Shopping Specialist and Concierge positions will be <strong>merged</strong> into one title—Specialist. This person will receive training to perform all three job assignments, and may change duties daily as the store&#8217;s requirements demand. The company cites flexibility and better service to the customer as the reasons for the change.</p>
<p>Second, Apple has created the new position of <strong>Expert</strong>, a full-time position with a higher pay scale than the Specialist. This position will align with the Genius and Creative positions on the organization chart. According to insiders, there will be at least three Experts at each store, with many more at the high-profile stores. Again, this position was apparently dictated by the high store traffic and the opportunity to sell more products.</p>
<p>According to insiders, the Experts will have &#8220;exceptional product knowledge, be top performers in creating owners, and should be known in their stores for their leadership in the Red Zone (sales floor).&#8221; The position is being described as a <strong>career-level</strong> opportunity for those with exceptional skills and who appreciate converting visitors into Apple buyers.</p>
<p>The Genius, Creative and Inventory Specialist positions will not change under this new plan.</p>
<p>Lastly, Apple has swept away all of the store management titles, and has replaced them entirely:</p>
<ul>
<li>Market Manager	becomes Market Leader</li>
<li>Store Manager to Store Leader</li>
<li>Sr. Assistant Store to  Senior Manager</li>
<li>Assistant Manager to Manager</li>
</ul>
<p>So far, the only explanation for the title changes is that, &#8220;It takes both great leaders and great managers to successfully run an Apple Store.&#8221; Also, there has been no description of how the job duties might differ after the titles change.</p>
<p>Apple has scheduled a November 15th &#8220;all hands&#8221; meeting to explain these changes and to provide additional information ahead of Black Friday, November 27th, the traditional start of the holiday shopping season.</p>
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		<title>Mall Confirms Tacoma Apple Store Is Real</title>
		<link>http://www.ifoapplestore.com/db/2009/10/30/mall-confirms-tacoma-apple-store-is-real/</link>
		<comments>http://www.ifoapplestore.com/db/2009/10/30/mall-confirms-tacoma-apple-store-is-real/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 02:00:05 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[new-stores]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5947</guid>
		<description><![CDATA[A spokesperson for the Tacoma Mall (Wash.) has confirmed that Apple will open a store inside the mall by next year. Mall spokesperson Sarah Bonds told The News Tribune, Apple will occupy a portion of the 100,000 s.f. formerly occupied by the Nordstrom department store, which moved to another building within the mall. Job listings were [...]]]></description>
			<content:encoded><![CDATA[<p>A spokesperson for the <strong>Tacoma Mall</strong> (Wash.) has confirmed that Apple will open a store inside the mall by next year. Mall spokesperson Sarah Bonds told <a href="http://www.thenewstribune.com/news/local/story/935367.html">The News Tribune</a>, Apple will occupy a portion of the 100,000 s.f. formerly occupied by the Nordstrom department store, which moved to another building within the mall. Job listings were posted last December for a store within the mall. However, the store was never constructed or opened, perhaps as part of the economic slowdown. Now Bonds says the store will open with an inside entrance, sharing the former Nordstrom space with Sephora and a third unnamed tenant. Bonds said Sephora and Apple will open in late spring or early summer, while the third tenant will open later in the year.</p>
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		<title>Apple Store Expansion Back to Full Speed</title>
		<link>http://www.ifoapplestore.com/db/2009/10/30/apple-store-expansion-back-to-full-speed/</link>
		<comments>http://www.ifoapplestore.com/db/2009/10/30/apple-store-expansion-back-to-full-speed/#comments</comments>
		<pubDate>Sat, 31 Oct 2009 01:30:25 +0000</pubDate>
		<dc:creator>Gary Allen</dc:creator>
				<category><![CDATA[financial]]></category>
		<category><![CDATA[new-stores]]></category>

		<guid isPermaLink="false">http://www.ifoapplestore.com/db/?p=5944</guid>
		<description><![CDATA[After just one year of slowing down the growth of its retail store initiative, Apple says that it will resume the previous pace of opening stores, perhaps as many as 50 this year. In financial documents filed with the federal Securities and Exchange Commission on Tuesday, Apple said that, historically, it has opened between 25 and [...]]]></description>
			<content:encoded><![CDATA[<p>After just one year of <strong>slowing</strong> down the growth of its retail store initiative, Apple says that it will resume the previous pace of opening stores, perhaps as many as 50 this year. In financial documents filed with the federal Securities and Exchange Commission on Tuesday, Apple said that, historically, it has opened between 25 and 50 new retail stores per year. &#8220;During 2010, the Company expects to open a number of new stores near the upper end of this range,&#8221; the company said, with over half of those located outside of the United States. Apple opened 54 stores during fiscal 2008, but <strong>slowed</strong> down the expansion to just 26 new stores during FY 2009. In the SEC filing Apple also reported other figures not provided in financial reports released October 19th. First, the number of full-time equivalent <strong>positions</strong> did not change during the quarter, and remains at 16,500. Next, <strong>lease commitments</strong> for the retail stores now total $1.5 billion, a figure which has ranged between $1.3 billion and $1.5 billion for each of the last five quarters, despite the addition of new stores. Previously, total lease commitments had slowly increased by about $100 million each quarter. The <strong>stabilization</strong> of lease commitments seems to indicate that Apple has taken advantage of the economy, and has re-negotiated older leases and obtained favorable rates on new stores. Next, Apple reported that <strong>capital asset purchases</strong> were $167 million for the quarter, a new record for the number that has ranged from $30 million to $101 million over the last two years. And the spending should continue—the company forecast it will spend $400 during fiscal 2010 on retail capital asset purchases. Lastly, Apple expensed $26 million on corporate marketing for its 11 <strong>high-profile</strong> stores. This figure was also a record, in a two-year range of from $11 million to $17 million per quarter.</p>
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