Survey says! Consumers prefer independents to dealers

May 14th, 2009

A new survey from Consumer Reports magazine shows that—hands down—consumers prefer independent auto repair shops over dealers. (We’ve always thought that, but we are admittedly biased.)

Posted by Jim

Posted by Jim

Nearly 350,000 consumers were surveyed, and among those whose cars needed repairs and maintenance, 75 percent were very satisfied with their independent auto repair shop. A mere 57 percent were very satisfied with their dealers. For maintenance alone, 84 percent of motorists surveyed were very satisfied with their independent shop compared to 77 percent at dealerships.

The highest-scoring dealerships were Lexus, Buick and Acura. On the other end of the scale, Volkswagen, Suzuki, Jeep and Nissan owners were far less satisfied with dealer service.

While I often disagree with the auto recommendations put forth by Consumer Reports, this is one survey I can certainly applaud. Subscribers to the magazine can access complete survey results in the June issue.

Fire risk sparks GM recall of 1.5 million cars

April 14th, 2009

A beleaguered General Motors is taking another PR and financial hit as it recalls nearly 1.5 million cars because of a fire hazard.

The affected vehicles are equipped with non-turbocharged, 3.8L, V6 engines and include:

  • 1997-2009 Buick Regal
  • 2000-2003 Chevrolet Impala
  • 1998-1999 Chevy Lumina
  • 1998-2003 Chevy Monte Carlo
  • 1998-1999 Oldsmobile Intrigue
  • 1997-2003 Pontiac Grand Prix

The recall was spurred by concerns that drops of engine oil may leak onto the exhaust manifold during hard braking. If the manifold is hot enough and the oil runs beneath the heat shield, it could ignite. The small flame could spread to the nearby plastic spark plug wire channel or beyond that, increasingthe risk of a fire under the hood.

Posted By Jack

Posted By Jack


The fix is to replace the piece holding the spark plug wires in place with two separate wire retainers. The recall is expected to begin in May, and the dealer will swap the pieces free of charge.

Owners may contact Chevy at 800 630 2438, Oldsmobile at 800 630 6537 and Pontiac at 800 620 7668, or they may obtain information online.

This is GM recall No. 90047 and National Highway Traffic Safety Administration recall No. 09V116000.

New gadget notifies parents when their teens are speeding

April 3rd, 2009

When I think about my driving habits as a teenager, I shudder to think about either of my kids climbing behind the wheel in a couple of years. The increased congestion on the roads and the alarming stats about vehicle fatalities involving teens only compound my fears.

Posted By Mike

Posted By Mike

But 20-year-old Jonathan Fischer has invented a device that may help alleviate some of my worries. The Speed Demon is a black box of a different kind. It mounts inside your vehicle and will alert you by email or text message when your teenager exceeds pre-set speed limits and will tell you where your teenager is at the time. It combines a GPS unit, cell data modem and software to determine which roadway your teenager is traveling on and can accommodate different pre-set limits  for various types of roads, such as highway and secondary.

The device also features a curfew alarm, which will alert you if the car is driven during off-limit hours. You’ll also receive an alert if your teen tries to outsmart the device by turning it off. For emergencies, Speed Demon features a panic button that will phone home for help.

While Speed Demon will tell you where your young driver is traveling when he/she speeds, it doesn’t track a vehicle’s every move. For that level of tracking, you’ll need a different device. “As a teenager, I feel that teens deserve their privacy,” Fischer said. “My device only alerts when you’re driving dangerously. Drive safe, and you get to keep your privacy.”

Fischer has been working on Speed Demon since he was 16, inspired by the tragic death of a friend in a high-speed collision. The device is available at www.livefastdriveslow.com for $250 and a $15 per month service fee. For me, the invesment may be nothing compared to the peace of mind I get when I send my oldest out onto the road by himself.

Source: Boston.com

Car seat controversy: False sense of safety for parents?

March 23rd, 2009

A recent article in the Chicago Tribune blasts the government for failing parents and kids when it comes to safety standards and crash testing for children’s car seats.

Posted by Angi

Posted by Angi

The concept defies logic because, after all, the 40-year campaign for safety seats has been about protecting our children in the event of a crash. But the article follows a Tribune investigation of 2008 model year frontal crash tests, during which 31 of 66 children’s car seats flew off their bases or exceeded allowable injury limits. This alarming data was included in thousands of pages of test data from the National Highway Traffic Safety Administration (NHTSA), but it wasn’t specifically publicized. Why? Well, technically, the crash tests were evaluating the vehicles, not the car seats.

Before a car seat can be sold, it must pass a crash test on a bench sled that simulates a 30-mph, head-on collision.  They are not tested in real cars, and they’re aren’t tested for side-impact crashes. In the test results the Tribune analyzed, they weren’t even tested at the same speed: The vehicle crash tests were conducted at 35 mph into a wall.

Common sense tells you it’s nearly impossible to predict the damage from a real-world crash with tests that don’t use real vehicles. In fact, the Tribune found higher injury ratings in the vehicle crash tests when the baby dummy’s head hit the back of the vehicle’s front seats. The sled tests would not predict such injuries because there’s nothing to hit. The bench test doesn’t use anything to replicate the front seat.

Car seat controversyInterestingly, in Europe, cars are rated specifically on how well (or how poorly) they protect children. In the United States, it’s not a factor. According to the Tribune, many child safety seats performed poorly even when they were tested in vehicles with five-star safety ratings, and ratings aren’t affected if a vehicle’s back seat breaks apart in a head-on collision.

If you want some comfort in all this, Transportation Secretary Ray LaHood has ordered a top-to-bottom review of child safety seat regulations and has ordered NHTSA to make crash test data more available to consumers. NHTSA also recalled the two worst performers on the crash test, and one child seat manufacturer has committed to a comprehensive overhaul of its evaluation system. NHTSA is also evaluating improvements for the sled tests, including possibly adding a front seat model.

Parents: What are your thoughts? What would make you feel safe—besides securing your young passengers in a protective bubble or full body armor?

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For another controversial look at the child seat debate, watch this interesting presentation from Steven Levitt author of Freakonomics. About 14:55 in, he advocates a different concept that has yet to take off. Watch now.

Used car prices on the rise in stagnant new vehicle market

March 10th, 2009
Used car prices bounce back slightly in January, February

Used car prices bounce back slightly in January, February

Significant belt-tightening by those in the car-buying market is pushing prices upward for used vehicles even as millions of new vehicles sit on dealer lots unsold.

Prices on pre-owned automobiles have increased significantly in the past two months, according to Mannheim Consulting, a provider of used vehicle services.  February’s rise was 3.7%, which came on the heels of a 3.8% increase in January.

Some analysts have suggested that the rapid rise in wholesale used vehicle pricing is a precursor to an improvement in new vehicle sales and might also be a precursor to a recovery in the overall economy. More likely, the turnaround in wholesale used vehicle values is a necessary, but insufficient, condition for a better new vehicle market. That’s especially true given that the rise in vehicle auction pricing has been driven largely by a reduction in the number of  used cars coming into the market. New vehicle sales have declined by about 610,000 units in the first two months of 2009. Assuming a normal 60% trade-in rate to the selling dealer, that means 366,000 fewer units of potential used-vehicle inventory.

While used vehicle sales have begun to climb slightly, forecasters continue to predict lower new car sales for 2009. Interestingly, many dealers have seen potential new car buyers opting for used vehicles instead. And according to Mannheim, many of these clients could have afforded a new vehicle if they wanted one. This is evidenced by their large down payments and their acceptance of shorter loan periods, which bring the monthly payment on a used vehicle to within range of a new car payment.

Despite the price increases for the past two months, only compact cars and higher-end luxury cars are up over the past year. Prices for entry-level luxury cars are down more than the overall car market, while compact pickups and vans have been the two weakest segments during the past year.

Source: Mannheim Consulting

One of the coolest auto services ever

February 11th, 2009

Like millions of Americans, I drive an older car—a 10-year-old Toyota with 180,000 miles, to be precise. I live in the city, park on the street and only drive a couple times a week, so buying a new car just hasn’t made much sense.

But over the course of the past year or two, I had become painfully aware that it was harder and harder to see at night anytime it rained or I was on dark side roads. My headlights had yellowed with age and were cloudy instead of clear and transparent. If a car was riding next to mine, I could plainly see how much brighter its lights were and how much more of the road was illuminated. It was borderline embarrassing, but I thought my only option was to replace both headlight assemblies at a cost of more than $200 each. As you can imagine, I wasn’t real excited about that proposition.
When I came to work recently and heard that we had a new service to refurbish headlights like mine, I almost flipped a few cartwheels. What a fantastic idea! The restoration service entails using a sanding disc and a special compound to remove the yellowing and surface defects from the lamp lens. This is followed with another step to polish the lens surface. (We use 3M’s system, but a Google search will turn up other similar products.) We charge $89 for the service, and to me, this is a bargain compared to the alternative.


The average car on the road is 9 years old, so I know I’m not alone in this quest for better, brighter lighting. I asked our resident photographer to snap a few photos of my Toyota’s transformation so you could see for yourselves what a difference it can make.

The first night I drove home with my “new” headlights was akin to an awakening. I saw potholes and road features I haven’t seen in ages, and I’ve driven this same road for nearly 8 years. I was thrilled—and shocked at how little I’d been able to see before. My only regret? The fact that a snowstorm kept me from having this done before I drove 600 miles to Pennsylvania over the holidays.

Hello world!

February 10th, 2009

Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

Pothole: 1, Motorist: 0 How one pothole caused $5,800 in damage

February 6th, 2009

The weather forecast is finally promising warmth and relief this weekend , but a brand new crop of potholes is likely to pop up as a result.

This will come as really bad news to one client, whose 2002 BMW 325 recently required $5,800 in repairs after it struck a pothole near Irving Park Road and I-90/I-94 in the city. The pothole jarred the vehicle so abruptly and severely that the car suffered extensive damage:

  • The passenger side head airbag deployed, and replacing it took several hours because we had to remove the headliner and several dashboard trim pieces. (The photos to the right show the deployed airbag.)
  • The airbag control module (computer) needed to be replaced, along with the right side impact sensor for the airbag.
  • The steering rack was bent and had to be replaced. (This isn’t a component you can repair.)
  • The pothole destroyed a wheel and two tires. And not surprisingly, the wheel alignment was knocked out of whack. To return it to specified limits, we had to modify the strut mounts on both sides of the car.

Fortunately, the client’s insurance company paid a substantial portion of the repair bill. And while this is a highly unusual case, we urge you to be on the alert for potholes eager to dish out a dose of damage.


Consumer alert! Jump starting, battery woes cost Volvo owners $1,000+ in repairs

January 26th, 2009

A client of ours with a 2001 Volvo S80 replaced his own battery early last week. Unfortunately, doing so cost him $1,600 in the end because this seemingly straightforward procedure destroyed the car’s climate control computer. (The fancy term for the computer that control the heat and air conditioning.)

Interestingly, it seems this wasn’t a fluke. Online industry and consumer forums turned up a host of similar cases. Consumers reported losing heat, A/C, power locks, power windows and radios after the Volvos (mostly model year 2001) had:

  • a jump start;
  • a new battery installed;
  • the battery cables removed to clean the terminals.

The root of the problem appears to be residual power to the control computer, which causes a voltage spike when the battery cables are reconnected. In other words, simply turning off the ignition isn’t enough. A period of time must pass before all of the car’s computer controls completely drain of power. (We would highly recommend removing the key from the ignition and waiting 20 to 30 minutes to disconnect the cables.)

In some of the cases we read about, consumers were lucky and were able to reset the climate control module by removing the battery cables and holding the terminals together for 30 seconds. In other scenarios, an auto repair shop was able to reload the climate control software. But in severe cases, like our client’s, the climate control computer needed to be replaced.

If you have any battery or starting issues with these vehicles, I strongly recommend relying on your favorite automotive technician. I realize I have an inherent bias in saying that, but the $1,600 risk isn’t worth saving a $100-$200 trip to the shop for a new battery. If you are determined to tackle battery problems yourself, exercise every caution to ensure the modules are powered down.


3 easy, homemade de-icing solutions

January 19th, 2009

If you’re among those who don’t have the luxury of parking your car in a garage 24/7, you’ve probably become well acquainted with your snow scraper this winter.

And if you loathe scraping or find it somewhat ineffective, here are three affordable, homemade de-icing solutions from the minds at Wisebread and DollarStretcher.com:

  1. To prevent frost on your windows, mix three parts vinegar and one part water in a spray bottle. Apply to all the car windows before going to bed at night.
  2. To remove very thick ice from your windshield, mix one part water to two parts rubbing alcohol. Apply to the window and watch it peel right off!
  3. To remove ice, use a bottle of 70% isopropyl alcohol with a few drops of dish soap. Apply liberally to the glass with a spray bottle.

Source: Wisebread, DollarStretcher.com