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<title>HelpLine</title>
<link>http://blogs.chron.com/helpline/</link>
<description>Your computer problems solved with Jay Lee</description>
<copyright>Copyright 2011</copyright>
<lastBuildDate>Fri, 29 Apr 2011 13:18:54 -0600</lastBuildDate>
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<title>Coming soon to Chron.com: WordPress blogs!</title>
<description>Just a quick heads up. The Chron.com blogs are switching from Moveable Type to Wordpress. I could tell you all about it, but Dwight Silverman summed it up best in his blog: This weekend, we're planning to switch our blogs...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/C_7_Wca1msxqgLe5hGrBRZqHh-c/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/C_7_Wca1msxqgLe5hGrBRZqHh-c/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
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<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/BL7ueVJfzbg/coming_soon_to.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/04/coming_soon_to.html</guid>
<category>Announcement</category>
<pubDate>Fri, 29 Apr 2011 13:18:54 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/coming_soon_to.html</feedburner:origLink></item>
<item>
<title>Windows Restore virus makes files disappear</title>
<description>Q. I got hit with something called Windows Restore, which I have managed to get rid of, but now all of my Start menu items are gone. How can I get these back? A.&amp;#160; Windows Restore looks very official and...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/PKEdJXydIl39T0d5lW1MCa3RdDI/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/PKEdJXydIl39T0d5lW1MCa3RdDI/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/PKEdJXydIl39T0d5lW1MCa3RdDI/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/PKEdJXydIl39T0d5lW1MCa3RdDI/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/QFb4nFFIIu4" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/QFb4nFFIIu4/windows_restore.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/04/windows_restore.html</guid>
<category>Virus</category>
<pubDate>Tue, 26 Apr 2011 15:26:39 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/windows_restore.html</feedburner:origLink></item>
<item>
<title>Accessing bookmarks on any computer</title>
<description>Q. When I am using someone else's computer, is there any way I can access my Internet Explorer favorites that are on my home computer? A. There are a number of options for accessing your favorites and bookmarks from multiple...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/bxAjHL3YC4D70sh48L8V08NDohc/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/bxAjHL3YC4D70sh48L8V08NDohc/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/bxAjHL3YC4D70sh48L8V08NDohc/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/bxAjHL3YC4D70sh48L8V08NDohc/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/4ChhHfFY0og" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/4ChhHfFY0og/accessing_bookm.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/04/accessing_bookm.html</guid>
<category>Other</category>
<pubDate>Tue, 19 Apr 2011 11:16:37 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/accessing_bookm.html</feedburner:origLink></item>
<item>
<title>How to remove Internet Explorer 9</title>
<description>Q. I recently installed Internet Explorer 9 on my Windows 7 computer. When I downloaded it I was informed that If I wanted to revert to IE8 I could go to Control Panel, open Programs and Features and uninstall it...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/neomjbiPLyoCt6W4tvrpIVfnonM/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/neomjbiPLyoCt6W4tvrpIVfnonM/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/neomjbiPLyoCt6W4tvrpIVfnonM/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/neomjbiPLyoCt6W4tvrpIVfnonM/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/w-MF9G7ei4o" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/w-MF9G7ei4o/how_to_remove_i.html</link>
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<category />
<pubDate>Thu, 14 Apr 2011 11:17:38 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/how_to_remove_i.html</feedburner:origLink></item>
<item>
<title>Problem sending e-mail since updating Norton</title>
<description>Q. I've recently upgraded to Norton Internet Security 2011 and find now that I sometimes get a message from Norton that says &amp;quot;error 421 unexpected failure, please try later&amp;quot; when I send an email. Do you have any idea how...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/KKAYc0kKmR1kI2IcvDMQL70Xe0I/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/KKAYc0kKmR1kI2IcvDMQL70Xe0I/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/KKAYc0kKmR1kI2IcvDMQL70Xe0I/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/KKAYc0kKmR1kI2IcvDMQL70Xe0I/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/JpNC5FQPkCA" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/JpNC5FQPkCA/problem_sending.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/04/problem_sending.html</guid>
<category>Antivirus</category>
<pubDate>Tue, 12 Apr 2011 11:59:43 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/problem_sending.html</feedburner:origLink></item>
<item>
<title>Has my keyboard changed or is it me?</title>
<description>Q. Is it only my imagination, or have the ridges on the F, J and Number 5 key less prominent on the newer keyboards? When I started to use the keyboard that came with my new Dell PC, I noticed...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/xs8jjQuhyDGzepJeBN5Lyp0k-TU/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/xs8jjQuhyDGzepJeBN5Lyp0k-TU/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/xs8jjQuhyDGzepJeBN5Lyp0k-TU/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/xs8jjQuhyDGzepJeBN5Lyp0k-TU/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/ryxg0LFgZTg" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/ryxg0LFgZTg/has_my_keyboard.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/04/has_my_keyboard.html</guid>
<category>Hardware</category>
<pubDate>Thu, 07 Apr 2011 10:22:47 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/has_my_keyboard.html</feedburner:origLink></item>
<item>
<title>Missing Menu Bar in Internet Explorer 9</title>
<description>Q. Since upgrading to Internet Explorer 9, I find that I no longer have a File menu I can click on to select Close. This only leaves me with the option to click the red box with the X in...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/LyHVltE-Mja_UKrW2CYpoTaHgZ8/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/LyHVltE-Mja_UKrW2CYpoTaHgZ8/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/LyHVltE-Mja_UKrW2CYpoTaHgZ8/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/LyHVltE-Mja_UKrW2CYpoTaHgZ8/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/IeKVV_vu66k" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/IeKVV_vu66k/missing_menu_ba_1.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/04/missing_menu_ba_1.html</guid>
<category>Internet Explorer</category>
<pubDate>Tue, 05 Apr 2011 16:05:12 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/04/missing_menu_ba_1.html</feedburner:origLink></item>
<item>
<title>Mystery object on my Desktop</title>
<description>Q. At the top right of my display above the icons is a gray band about a quarter of an inch wide containing the names of several folders that are in My Pictures and Picasa. Can you please tell me...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/jD2w8o13Ol8AF0RQjFrVgYKa884/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/jD2w8o13Ol8AF0RQjFrVgYKa884/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/jD2w8o13Ol8AF0RQjFrVgYKa884/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/jD2w8o13Ol8AF0RQjFrVgYKa884/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/XTCmJ2IWz24" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/XTCmJ2IWz24/mystery_object.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/mystery_object.html</guid>
<category />
<pubDate>Wed, 30 Mar 2011 14:11:44 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/mystery_object.html</feedburner:origLink></item>
<item>
<title>YouTube is taking over my PC</title>
<description>Q. My grandchildren have so many YouTube videos on my computer that it is slowing down. When I type YouTube on my computer it lists all of them. How do I erase them? A. The nature of YouTube is that...
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&lt;a href="http://feedads.g.doubleclick.net/~a/NEH2pSNJ6anIX0rl1rdAhOYjZiM/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/NEH2pSNJ6anIX0rl1rdAhOYjZiM/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/TVphr-5K-Uk" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/TVphr-5K-Uk/youtube_is_taki.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/youtube_is_taki.html</guid>
<category>Spyware</category>
<pubDate>Thu, 24 Mar 2011 07:10:39 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/youtube_is_taki.html</feedburner:origLink></item>
<item>
<title>Sharing drives between a Mac and a PC</title>
<description>Q. Why won't my MacBook Pro recognize my 8-gigabyte flash drive? Windows based machines have no trouble with it but when I connect it to my MacBook a light in the drive flashes for about one second, then nothing. A....
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/0LUANww38Xl48O3UTdPci_hTopw/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/0LUANww38Xl48O3UTdPci_hTopw/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/0LUANww38Xl48O3UTdPci_hTopw/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/0LUANww38Xl48O3UTdPci_hTopw/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/2_U6QQ7ZYdg" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/2_U6QQ7ZYdg/sharing_drives.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/sharing_drives.html</guid>
<category>Macintosh</category>
<pubDate>Tue, 22 Mar 2011 11:25:23 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/sharing_drives.html</feedburner:origLink></item>
<item>
<title>Where oh where has my Taskbar gone?</title>
<description>Q. I have lost the toolbar at the bottom of the screen that has the Windows flag, time, etc. How can I get that back? A. This toolbar is known as the Windows Taskbar and it can be customized in...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/L8qffiJxCQkAv7XSCEUbVFIByT4/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/L8qffiJxCQkAv7XSCEUbVFIByT4/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/L8qffiJxCQkAv7XSCEUbVFIByT4/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/L8qffiJxCQkAv7XSCEUbVFIByT4/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/uXKwtI9MthU" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/uXKwtI9MthU/where_oh_where_1.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/where_oh_where_1.html</guid>
<category>Operating System</category>
<pubDate>Thu, 17 Mar 2011 10:23:50 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/where_oh_where_1.html</feedburner:origLink></item>
<item>
<title>Adjusting User Account Control settings</title>
<description>Q.&amp;#160; In one of your recent articles you talked about a Windows feature User Account Control (UAC). I have recently purchased a computer which is running Windows 7 Premium Home Edition. How can I determine if this feature is enabled...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/xc10A85UFYaAJZR5QGDFqQIkkU0/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/xc10A85UFYaAJZR5QGDFqQIkkU0/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/xc10A85UFYaAJZR5QGDFqQIkkU0/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/xc10A85UFYaAJZR5QGDFqQIkkU0/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/GcycMENJK4Q" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/GcycMENJK4Q/adjusting_user.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/adjusting_user.html</guid>
<category>Windows 7</category>
<pubDate>Mon, 14 Mar 2011 07:46:00 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/adjusting_user.html</feedburner:origLink></item>
<item>
<title>Editing files on a CD takes extra step</title>
<description>Q. I am having a problem creating a writable Word document file from my hard drive to a CD. The file created on the CD is always a read-only file. I have tried several different brands of writable CD-RW. I...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/mw-M9Yht2R7WPUaiGFKrfHs2xns/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/mw-M9Yht2R7WPUaiGFKrfHs2xns/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/mw-M9Yht2R7WPUaiGFKrfHs2xns/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/mw-M9Yht2R7WPUaiGFKrfHs2xns/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/fnSjwInu4gU" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/fnSjwInu4gU/editing_files_o.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/editing_files_o.html</guid>
<category>CD ROM</category>
<pubDate>Sun, 13 Mar 2011 06:41:00 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/editing_files_o.html</feedburner:origLink></item>
<item>
<title>Untangled up and now blue</title>
<description>Q. I bet this is one that you haven't heard before. I was trying to straighten up the tangled mass of wires under my desk and made a stupid mistake that may have cost me my external hard drive and...
&lt;p&gt;&lt;a href="http://feedads.g.doubleclick.net/~a/sljt3TGqtyg8NS_GEBUcEZfbw0g/0/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/sljt3TGqtyg8NS_GEBUcEZfbw0g/0/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;br/&gt;
&lt;a href="http://feedads.g.doubleclick.net/~a/sljt3TGqtyg8NS_GEBUcEZfbw0g/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/sljt3TGqtyg8NS_GEBUcEZfbw0g/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/ls7ouYb5sl8" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/ls7ouYb5sl8/untangled_up_an.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/untangled_up_an.html</guid>
<category>Hard Drive</category>
<pubDate>Mon, 07 Mar 2011 13:37:32 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/untangled_up_an.html</feedburner:origLink></item>
<item>
<title>E-mail garbled in Office 2003 and Windows 7</title>
<description>Q. I have Office 2003 which I have used for a number of years with out problems.&amp;#160; I have installed this on my new computer running Windows 7 and now my e-mail messages come in with ASCII headers and image...
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&lt;a href="http://feedads.g.doubleclick.net/~a/5ln0EgBPBqlD5yq9gDngqsxhPfA/1/da"&gt;&lt;img src="http://feedads.g.doubleclick.net/~a/5ln0EgBPBqlD5yq9gDngqsxhPfA/1/di" border="0" ismap="true"&gt;&lt;/img&gt;&lt;/a&gt;&lt;/p&gt;&lt;img src="http://feeds.feedburner.com/~r/houstonchronicle/helpline/~4/-FdIIGeB844" height="1" width="1"/&gt;</description>
<link>http://feedproxy.google.com/~r/houstonchronicle/helpline/~3/-FdIIGeB844/email_garbled_i.html</link>
<guid isPermaLink="false">http://blogs.chron.com/helpline/archives/2011/03/email_garbled_i.html</guid>
<category>Microsoft Office</category>
<pubDate>Tue, 01 Mar 2011 14:24:00 -0600</pubDate>
<feedburner:origLink>http://blogs.chron.com/helpline/archives/2011/03/email_garbled_i.html</feedburner:origLink></item>


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