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Less Robots! More Humans – A friend’s presentation at SXSW

Heston Kan — Sat, 26 Mar 2011 16:09:15 +0000

One of my friends and ex-coworker at CCS, Jon Spenceley, was recently on a panel at SXSW about new generation of call centre along with social media. He currently works for Freshbooks in Toronto as one of the lead customer support agents. He led a panel of support executives from RIM, Comcast and Rackspace. Although … Continue reading Less Robots! More Humans – A friend’s presentation at SXSW →

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Why I think Twitter is more useful than Facebook

Heston Kan — Fri, 03 Dec 2010 05:29:49 +0000

Before saying no to Twitter, do you understand how it can be more useful to your life than Facebook? I’ve been on Facebook since mid-2006. Since then, the social networking giant has dramatically changed many of its policies on how people share their lives online. Over the years I’ve began to disagree with some of … Continue reading Why I think Twitter is more useful than Facebook →

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Laptop Data & Identity Theft

Heston Kan — Fri, 26 Nov 2010 04:20:12 +0000

The use of laptop computers is great! It gives us the portability and freedom to work and surf the Internet: a true benefit for consumers and corporate users. Unfortunately, laptops expose individuals and organizations to an inherent risk of data theft which may lead to fraud, and identity theft. Although it is also true that … Continue reading Laptop Data & Identity Theft →

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Mobile Coverage in Guelph, Ontario

Heston Kan — Fri, 19 Nov 2010 05:02:02 +0000

To this day, it is hard to find properly documented information regarding cell coverage in certain areas. Although the big 3 providers in Canada do cover a vast majority of urban areas, there are still coverage holes in certain areas. Guelph, mainly on campus, is one of them. Now I aim this post at anyone … Continue reading Mobile Coverage in Guelph, Ontario →

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Some Preventive Techniques for Malware

Heston Kan — Wed, 27 Oct 2010 13:00:31 +0000

The dark side of computing….Viruses….Spyware….Rootkits….Trojan horses….etc. Almost everyone has been a victim of this at one time in their life. There’s no avoiding it! These unfortunate things are products of evil people who are trying to steal our information or make money from uninformed and ill-trained users. I’ve been working the Computing and Communication Services … Continue reading Some Preventive Techniques for Malware →

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Patent Trolling…NTP VS RIM

Heston Kan — Fri, 22 Oct 2010 03:54:11 +0000

How would you like it if something you’ve successfully developed and refined is being sued by someone whose products failed, but still, they think they have the right to make money off of you! This is exactly what happened to RIM a few years ago. A quick intro: I’m an avid Blackberry user. Most of my … Continue reading Patent Trolling…NTP VS RIM →

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downloading Adobe Flash Player annoyances

Heston Kan — Tue, 28 Sep 2010 13:30:11 +0000

Every so often, Adobe releases updates to fix security holes after researchers and other security specialists find holes and exploits in their Flash Player. These updates are usually critical and require you to update your version of Flash Player on your computers asap. The problem is that installing and updating Flash, in my opinion is … Continue reading downloading Adobe Flash Player annoyances →

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How to prevent Wi-Fi Piggybacking?

Heston Kan — Mon, 27 Sep 2010 00:02:45 +0000

In any form of Internet communications, there is always a possibility for your information or data to be intercepted by people (or machines) you’re not suspecting. This article will provide you with some basic information about wireless networks (Wi-Fi), discuss some possible ways your data can be intercepted over Wi-Fi and simple methods of preventing … Continue reading How to prevent Wi-Fi Piggybacking? →

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kooza tent raising!

Heston Kan — Sun, 08 Aug 2010 19:10:22 +0000

Cirque de Solei is in town! Kooza is the name of the performance. They usually setup at Concord Pacific Place, which is basically between Rogers Arena (formally GM Place) and the old Expo 86 ball, Telus World of Science. Anyways, the tent went up a few weeks ago…and this is how they do it!

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Capilano Bridge Timelapse

Heston Kan — Sun, 25 Jul 2010 17:36:17 +0000

The Capilano Bridge sits off the north end of the Lions Gate bridge in West Vancouver. It is an integral part of the commute from the North Shore to Vancouver for many people everyday. The BC Provincial Government recently decided fund a $40 million project along with the Government of Canada’s $290 mill infrastructure stimulus … Continue reading Capilano Bridge Timelapse →

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