Hala Deeb

Working on identifying, analyzing and improving existing business processes within IWI for optimization and meeting new quotas or standards of quality.

• Building and testing on various mobile platforms
• Define, compose, evaluate and document test cases.
• Report bugs and follow up progress on bug fix process
• Help product and release managers understand the quality of an app in development

The company delivered custom-made web-based business solutions and applications using the latest technologies
• Maintained all verbal and written agreements with clients
• Created and maintained various spreadsheets, databases, and report files
• Effectively communicated project scope, schedule, and budget with both customers and contractors
• Meet customer deadlines and Service Level Agreements.
• Provided remote support to clients.

Budget Focal Point, Contract Management, helpdesk duties
Duties:
•Assist the IT Manager with administrative and technical functions.
•Perform duties in the absence of the IT Manager
•Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
•Monitor order and distribute computer supplies and Manage Customer and Vendor relationships
•Provide Tech assistant in all Shell events through all the event time…

Budget Focal Point, Contract Management, helpdesk duties
Duties:
•Assist the IT Manager with administrative and technical functions.
•Perform duties in the absence of the IT Manager
•Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
•Monitor order and distribute computer supplies and Manage Customer and Vendor relationships
•Provide Tech assistant in all Shell events through all the event time from the start to the end including being available on-site while the preparation and managing workers.
•Provide instruction to staff on the use of computer applications and systems.
•Provide Information Security training to staff.
•Generate reports as requested by the IT Manager.
•Install and maintain financial applications (Sun Systems, Vision5 and 6 for Sun, Business Object, PSE).
•Maintaining servers and workstations as requested.
•Perform system diagnosis, repair and updates to ensure data integrity and reliability of automated tasks.
•Provide help-desk and on-site technical support for hardware and software.
•Ensure routine backups are performed as outlined by the Backup & Restore Manual.
•Ensure compliance with the Health and Safety at Work Act and that instructions are adhered to at all times
•Ensure compliance with the general policy, standing orders and other requirements.
•Assist with diagnosing and resolving problems with printers, copiers, fax machines and networks.