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		<title>The CLM Market Has A Messaging Problem, Not A Capability Problem</title>
		<link>https://www.forrester.com/blogs/the-clm-market-has-a-messaging-problem-not-a-capability-problem/</link>
		
		<dc:creator><![CDATA[Alla Valente]]></dc:creator>
		<pubDate>Tue, 09 Jun 2026 20:55:01 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
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		<guid isPermaLink="false">https://www.forrester.com/?p=299016</guid>

					<description><![CDATA[If you’ve ever tried to meet someone “at Ray’s Pizzeria” in Manhattan, you already understand the contract lifecycle management (CLM) market. “Original Ray’s.” “Famous Ray’s.” “World Famous Original Ray’s.” Same name, similar awning, very different experience. That’s CLM right now: Vendors sound alike, but they’re not built alike. Diverse Functionality, Copy-Paste Claims Every vendor is [&#8230;]]]></description>
		
		
		
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		<title>Reimagining Client Experience Through AI-Powered Product Innovation</title>
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		<dc:creator><![CDATA[Andrew McCauley]]></dc:creator>
		<pubDate>Tue, 09 Jun 2026 14:41:28 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
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		<category><![CDATA[Generative AI]]></category>
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					<description><![CDATA[Generative AI has moved beyond hype to fundamentally reshape how work gets done. See how Forrester is applying AI to its own business — embedding trusted insights into everyday workflows to help clients make faster, better decisions with confidence.]]></description>
		
		
		
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		<title>What Matters Most For Banks Buying Enterprise Fraud Management Solutions In APAC, 2026</title>
		<link>https://www.forrester.com/blogs/what-matters-most-for-banks-buying-enterprise-fraud-management-solutions-in-apac-2026/</link>
		
		<dc:creator><![CDATA[Meng Liu]]></dc:creator>
		<pubDate>Tue, 09 Jun 2026 13:41:50 +0000</pubDate>
				<category><![CDATA[GRC - Governance, Risk, And Compliance]]></category>
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		<guid isPermaLink="false">https://www.forrester.com/?p=298947</guid>

					<description><![CDATA[Real-time fraud decisioning is now table stakes for enterprise fraud management (EFM) in Asia Pacific. The harder challenge is finding an EFM solution that can keep pace with each organization’s operating model, regulatory obligations, and market-specific complexity. How organizational profiles affect banks’ EFM solution choice In our latest report, Buyers’ Guide For Enterprise Fraud Management [&#8230;]]]></description>
		
		
		
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		<title>Total Experience Score, 2026: Growth Breaks When Experiences Fragment</title>
		<link>https://www.forrester.com/blogs/total-experience-score-2026-growth-breaks-when-experiences-fragment/</link>
		
		<dc:creator><![CDATA[Keith Johnston]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 21:00:44 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
		<category><![CDATA[B2C Marketing]]></category>
		<category><![CDATA[Chief Marketing Officer]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer experience index (CX Index)]]></category>
		<category><![CDATA[customer obsession]]></category>
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		<guid isPermaLink="false">https://www.forrester.com/?p=298669</guid>

					<description><![CDATA[The brands pulling ahead aren’t optimizing brand, customer, and employee experience in isolation — they’re aligning them into a system that drives measurable growth. Forrester’s 2026 global Total Experience Score and research show that when promise, delivery, and the people behind both move in sync, companies build strong, sustainable momentum.]]></description>
		
		
		
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		<title>Forrester’s EX Index Completes The Total Experience Picture</title>
		<link>https://www.forrester.com/blogs/forresters-ex-index-completes-the-total-experience-picture/</link>
		
		<dc:creator><![CDATA[David Johnson]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 21:00:10 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
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					<description><![CDATA[Most organizations manage employee, customer, and brand experience in silos, obscuring how they connect to influence business outcomes. Forrester’s new EX Index reveals how employee experience shapes brand equity, customer loyalty, and growth.]]></description>
		
		
		
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		<title>Digital Commerce Has Moved On — Many Retail Websites Have Not</title>
		<link>https://www.forrester.com/blogs/digital-commerce-has-moved-on-many-retail-websites-have-not/</link>
		
		<dc:creator><![CDATA[Emily Pfeiffer]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 20:52:04 +0000</pubDate>
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					<description><![CDATA[Our new report, Death Of The Retail Website As We Know It (Agentic Commerce Transforms Retail Strategy), takes you deeper into our findings. Forrester clients: Register for our webinar on June 30 or watch the replay! &#160; Retail websites are being sidelined by something that is more conversational and better aligned to how people want [&#8230;]]]></description>
		
		
		
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		<title>Autonomous Malware Is No Longer Theoretical: AI Worm Proof Of Concept Created In A Lab</title>
		<link>https://www.forrester.com/blogs/autonomous-malware-is-no-longer-theoretical-ai-worm-proof-of-concept-created-in-a-lab/</link>
		
		<dc:creator><![CDATA[Jitin Shabadu]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 19:46:39 +0000</pubDate>
				<category><![CDATA[AI Insights]]></category>
		<category><![CDATA[AI model]]></category>
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					<description><![CDATA[On June 2, 2026, security researchers published a paper about the creation of an AI worm. The headline is as subtle as a fire alarm: This lab experiment of a worm is no longer just code that blindly crawls across your environment; it leverages AI models and can now reason, execute, and learn in complete [&#8230;]]]></description>
		
		
		
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		<title>Highlights From UserTesting’s Crafted 2026: Build Fast, Build Right</title>
		<link>https://www.forrester.com/blogs/highlights-from-usertestings-crafted-2026-build-fast-build-right/</link>
		
		<dc:creator><![CDATA[Senem Guler Biyikli]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 17:58:27 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
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					<description><![CDATA[On May 28, we joined the research community at UserTesting’s Crafted event in Seattle. The energy was palpable, with passionate researchers and designers eager to evolve their craft responsibly and effectively in the age of AI. A clear takeaway of the event was that building fast doesn’t matter if you’re not building the right thing. As AI makes creation easier, decisions [&#8230;]]]></description>
		
		
		
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		<title>Agentic Software Development Takes The Lead: From Code Assistants To Orchestrated SDLC Agents</title>
		<link>https://www.forrester.com/blogs/agentic-software-development-takes-the-lead-from-code-assistants-to-orchestrated-sdlc-agents/</link>
		
		<dc:creator><![CDATA[Diego Lo Giudice]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 16:26:26 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
		<category><![CDATA[Agile]]></category>
		<category><![CDATA[AI Insights]]></category>
		<category><![CDATA[Application Development & Delivery]]></category>
		<category><![CDATA[Architecture & Technology Strategy]]></category>
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		<guid isPermaLink="false">https://www.forrester.com/?p=298789</guid>

					<description><![CDATA[So far in 2026, software development has already crossed a clear threshold. GenAI is no longer just helping developers to write code faster; it is reshaping how software is planned, built, tested, and delivered. Forrester’s recent report on The State Of Agentic Software Development, 2026 shows that TuringBots are now becoming agentic, not just AI [&#8230;]]]></description>
		
		
		
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		<title>Money20/20 Europe 2026: Intelligent Finance Takes Shape</title>
		<link>https://www.forrester.com/blogs/money20-20-europe-2026-intelligent-finance-takes-shape/</link>
		
		<dc:creator><![CDATA[Aurelie L'Hostis]]></dc:creator>
		<pubDate>Mon, 08 Jun 2026 15:11:04 +0000</pubDate>
				<category><![CDATA[Age of the Customer]]></category>
		<category><![CDATA[Banking]]></category>
		<category><![CDATA[financial services]]></category>
		<category><![CDATA[Payments]]></category>
		<guid isPermaLink="false">https://www.forrester.com/?p=298686</guid>

					<description><![CDATA[Money20/20 Europe 2026 reveals how agentic AI, programmable money, and trust are reshaping finance into an intelligent, AI‑driven ecosystem.]]></description>
		
		
		
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