Forrester Business Process & Applications

HR's Reactions To The Economic Downturn

Wed, 25 Mar 2009 19:00:00 GMT

Thomas discussing why this economic downturn is particularly difficult for HR professionals, what smart HR professionals doing during these times, and how they are justifying expenditures.

Mighty Mashups: Do-It-Yourself Business Intelligence for a Down Economy

Tue, 14 Apr 2009 19:00:00 GMT

Jim Kobielus talks about an upcoming report that he's developing on the adoption of mashup-style development and integration approach for user-self-service business intelligence.

Customer Service And Social Media

Wed, 22 Apr 2009 19:00:00 GMT

Natalie Petouhoff talks about how customer service is delivering a brand new type of customer experience and transforming businesses through the use of social media.

Hot Inquiries For HCM

Fri, 12 Jun 2009 19:00:00 GMT

This podcast reviews some hot topics in human capital management based on recent inquiries fielded by Zach Thomas.

Quick Ways to Get More Value from Your Investment in CRM

Fri, 12 Jun 2009 19:00:00 GMT

This podcast covers what the current economic recession means for CRM professionals; ways CRM professionals can unlock previously untapped value in existing CRM systems; and how to avoid an unnecessary and costly CRM upgrades.

Revisiting Product Information Management

Thr, 25 Jun 2009 19:00:00 GMT

Rob outlines the key themes from his upcoming product information management (PIM) research. He starts by talking about the buy- and sell- side procuct data environments, and outlines a value proposition for managing this product data. He ends by reviewing the capabilities that clients should look for in a PIM application.

How To Select Your First BPM Project

Thr, 25 Jun 2009 19:00:00 GMT

In this podcast, Connie discusses how you should employ your first BPM project. She begins by suggesting that business process professionals think big and target major organizational pain points with their first endeavor. She goes on to suggest best practices for moving on from this first process implementation and ends with a discussion of how long these projects generally take.

Untamed Business Processes

Thr, 25 Jun 2009 19:00:00 GMT

In this podcast, Craig sets out to define untamed business processes and what business process pros can do to take them on. He also discusses why these processes are different from packaged apps.

Bullet-proof BI Business Cases Are Now More Crucial Than Ever

Thr, 25 Jun 2009 19:00:00 GMT

Boris has a few key recommendations for listeners building BI business cases: - Start with the simplest business cases - Build to more complex projects based on end-to-end BI components - Move to build a BI business case with top line benefits

Improving Customer Service In Tough Economic Times

Wed, 17 Jun 2009 19:00:00 GMT

Chip explains why customer service is an important facet of business to improve during the economic downturn, and details specific ways that companies can improve their customer service without breaking the bank to do so.

Optimizing Commoditized Business Processes To Drive Cost Savings

Tue, 30 Jun 2009 19:00:00 GMT

Ray discusses what the change factors are that impact business today and why it is important to think of commoditized business processes in the context of a long-term apps strategy.

Are Process Mashups Ready For Primetime

Mon, 27 Jul 2009 19:00:00 GMT

Process mashups combine presentation data and processes into a single application for business users. Process mashups are meant to empower the business by making use of the data that is already available within the business. In this podcast Clay speaks about how companies are using process mashups and the emerging trends within the space.

Developing Process Skills for Your Business Analysts

Mon, 24 Aug 2009 19:00:00 GMT

In this podcast, Connie discusses best practices for developing process skills in Business Analysts.

Metadata Management: Getting Your Business Partners To Listen

Mon, 24 Aug 2009 19:00:00 GMT

Rob, in his podcast, addresses best practices for driving adoption of metadata management technologies.

Transparency: The next step in compliance

Mon, 24 Aug 2009 19:00:00 GMT

Craqig, in his podcast, advises listeners to prepare for the next regulatory onslaught. One way to do this, he recommends, is by converging BPM and BI.

The Millennials, The Next Power Generation in theWorkforce

Thu, 27 Aug 2009 19:00:00 GMT

Claire, in her podcast, discusses the rise of the millenial in the workforce - and strategies for most effectively using their skills.

Is BAM relavent in the age of lean processes

Mon, 31 Aug 2009 19:00:00 GMT

Jim, in his podcast, discusses where BPM and BAM combine and where they're going.

Developing Your Lean Process Improvement Game Plan

Fri, 18 Sep 2009 19:00:00 GMT

Clay Richardson interviews Tom Higgins, CIO with Territory Insurance Office, a commercial insurance and financial services firm based in Darwin, Australia. The discussion covers how TIO was able to deliver value to the business by delivering business process management in a cost effective way – without the usual bloat and excessive overhead associated with enterprise BPM initiatives.

In-Database Analytics: Heart of the Predictive Enterprise

Mon, 21 Sep 2009 19:00:00 GMT

Jim addresses three key questions in this podcast: Question 1: What exactly is in-database analytics and why should business process and application professionals care? Question 2: Is in-database analytics a new approach, or is it an evolution of existing practices? Question 3: What are the main business drivers for in-database analytics? Question 4: How are data warehousing and data mining vendors supporting in-database analytics?

Videoconferencing Heats Up

Fri, 16 Oct 2009 19:00:00 GMT

This podcast cover's Cisco's recent acquisition of Tandberg and what it means for Cisco moving forward. The podcast also covers different forms of Web conferencing from Telepresence to single computer HD conferencing. The podcast concludes with expectations for the market and advice for companies who are considering video conferencing.