Question 1

How long does it take to receive my custom illustration?

Accepted Answer

Once you submit your order with your dog's photo and preferences, you'll receive your first preview for approval based on your selected package (7-14 business days). After you approve the final design, we'll deliver the high-resolution digital file immediately. Rush delivery options are available if you need it sooner.

Question 2

What if I'm not happy with the illustration?

Accepted Answer

We offer 2 revisions for our single portrait package, 4 for The Pack package & unlimited with our Premium Suite. Your satisfaction is our top priority.

Question 3

What photo should I submit?

Accepted Answer

Any clear, well-lit photo of your dog works great! We prefer photos where we can see your dog's face and personality clearly. Don't worry about the background—we'll create a whole new scene. Feel free to submit multiple photos, and we'll choose the best one.

Question 4

Can I get multiple dogs in one illustration?

Accepted Answer

Absolutely! Our Premium and Deluxe packages support multiple dogs. Each additional dog adds to the fun and creates a more dynamic scene. Perfect for households with multiple furry friends.

Question 5

What formats do I receive?

Accepted Answer

You'll receive high-resolution digital files optimized for printing at various sizes (8x10, 11x14, 16x20). Files are delivered as both PNG (with transparent background) and JPEG formats. Perfect for printing, framing, or sharing on social media.

Question 6

Do you work with cats too, or just dogs?

Accepted Answer

We love all pets! While our signature style features pub scenes, we create custom illustrations for dogs, cats, rabbits, birds, and other beloved companions. Every pet deserves their moment in the spotlight.

Question 7

Can I customize the scene and setting?

Accepted Answer

Yes! While we specialize in classic pub scenes (pool tables, dartboards, card games), you can request specific details like your dog's favorite toy, a particular activity, or custom text. Just let us know your preferences when ordering.

Question 8

Is the illustration suitable for printing?

Accepted Answer

Absolutely! All illustrations are created at print-quality resolution (300 DPI) and are perfect for printing on canvas, paper, or other materials. We recommend professional printing services for the best results, but the files work with any printer.

Question 9

How do revisions work?

Accepted Answer

After receiving your first draft, simply tell us what you'd like adjusted—pose, expression, scene details, colors, etc. We'll make the changes and send you an updated version.

Question 10

Can I order this as a gift?

Accepted Answer

Perfect gift idea! Many customers order for friends and family. You can provide the dog's photo and details, and we'll create the illustration. You can choose to receive the digital file yourself or have us email it directly to the recipient on a specific date.