CustomerGauge

3 Customer Experience Superstars

Maggie Bean — Wed, 04 Oct 2017 21:22:32 +0000

Our customers are the best (we’re not biased, we swear), and we love seeing all the ways they treat their customers right. In honor of CX week, we’re highlighting three companies that go above and beyond keeping their customers happy. 1. H&R Block Canada H&R Block Canada lives up to the “friendly Canadian” stereotype in […]

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CustomerGauge : The September Product Highlights

Trishaala Chengappa — Tue, 03 Oct 2017 08:22:19 +0000

In the spirit of Customer Experience Day (CX Day) taking place this week, CustomerGauge’s Product Team is excited to share our latest product updates, all tailored to improve the CX of our users. Here is a recap of our September product feature releases. Manage Your Direct Replies Effortlessly! Ever wondered what happens when your customer hits […]

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Top 5 Customer Experience Lessons of 2017

Sarah Frazier — Tue, 03 Oct 2017 00:59:36 +0000

You live, you learn, you stop manhandling passengers. This year, we learned a lot about how vital customer experience has become in competitive economies. The good news is that PR disasters like United Airlines’ passenger service and Equifax’s 143 million post-hacking slip-ups can only help us improve for the future (if we’re smart) and learn […]

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3 Brands Doing Customer Experience Right

Cvetilena Gocheva — Thu, 28 Sep 2017 10:23:46 +0000

In the spirit of Customer Experience (CX) Day, this year happening on Oct 3rd, we’d like to celebrate some of the brands that create great experiences for their customers. Multiple research and advisory firms like Forrester and Gartner have proven that customer experience is at the top of everyone’s priority list – from CEOs to […]

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Top 5 Most Recommended US Banks, Based on Net Promoter Scores®

Sarah Frazier — Wed, 20 Sep 2017 21:35:43 +0000

In their past Global Consumer Banking Survey, Ernst & Young (EY) said that opening and closing accounts are more closely tied customer experience than rates, fees or location. Moreover, traditional banks are coming in competition with the emergence of “FinTech” or Financial Technologies, which offers the streamlined customer experience that consumers are looking for. Before […]

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Meet the Gaugies: Nicolas Bartashevich, Director of North American Sales

Maggie Bean — Tue, 19 Sep 2017 20:13:31 +0000

Nicolas Bartashevich, Director of North American Sales, is the first employee in this series from the Boston office. Since starting with CustomerGauge 1 ½ years ago, he’s seen growth in both the professional accomplishments of the sales team and also how CustomerGauge is making waves in the NPS® market. What are the biggest accomplishments your […]

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Meet the Gaugies: Boryana Boteva, Director of Customer Success Management

Maggie Bean — Tue, 05 Sep 2017 20:54:26 +0000

Boryana Boteva, Director of Customer Success Management, shared with me the professional background that led her to her position, the accomplishments of her unique team, and the best parts about working at CustomerGauge. What’s your professional background and how did it lead you to CustomerGauge? Boryana: “I joined CustomerGauge a year ago. Previously, I had […]

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Your Visual Guide to Technology Net Promoter Score® Benchmarks

Cvetilena Gocheva — Tue, 05 Sep 2017 15:13:10 +0000

We’ve compiled a publicly available list of Net Promoter Scores® from the technology industry, along with opportunities for growth in the sector based on information from our most recent infographic! Thanks to our sister website, NPSBenchmarks.com we were able to list the Net Promoter Scores for the following industries: Healthcare, Technology, Insurance, Consumer brands, Financial Services and many […]

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CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More

Sarah Frazier — Wed, 30 Aug 2017 15:26:43 +0000

Inundated with too much news this month? No problem—we’ve got you covered. Check out everything you missed this August 2017 at CustomerGauge with a quick round up of major content from this month. 1. [eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]

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Everything you Need to Know about CustomerGauge’s Latest Updates!

Trishaala Chengappa — Wed, 30 Aug 2017 14:17:09 +0000

CustomerGauge’s product team is extremely happy to share with you our latest product updates. We put to work our creativity, while taking into account your needs to make the CustomerGauge product even more powerful. Here is a recap of the most exciting updates in August. 1. Your Login Dashboard, Your Way We believe that providing […]

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