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    <title>CUNA Operations Sales &amp; Service Council: Last 5 News Articles</title>
    <webMaster>kknope@cuna.coop (Kevin Knope)</webMaster>
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    <description>Recents news from CUNA Operations Sales &amp; Service Council</description>
    <copyright>Copyright 2007 Credit Union National Association</copyright>
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    <lastBuildDate>Thu, 5 Nov 2009 20:54:50 GMT</lastBuildDate>
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<title><![CDATA[Business Lending Collections Focus of New Lending Council White Paper]]></title>
<link>http://www.cunaopsscouncil.org/news/3219.html</link>
<description><![CDATA[A rare confluence of events is occurring in the American economic landscape that offers credit unions once-in-a-lifetime business lending opportunities. Banks and other]]></description>
<pubDate>Thu, 5 Nov 2009 06:00:00 GMT</pubDate>
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<title><![CDATA[Be Strategic With Your Branch Hours]]></title>
<link>http://www.cunaopsscouncil.org/news/3213.html</link>
<description><![CDATA[Credit unions and banks alike devote significant research to determining the optimal location for branches and the appropriate staff for tho]]></description>
<pubDate>Wed, 4 Nov 2009 06:00:00 GMT</pubDate>
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<title><![CDATA[Employee Behaviors Are Key to Retaining Relationships]]></title>
<link>http://www.cunaopsscouncil.org/news/3205.html</link>
<description><![CDATA[At the core of any account relationship is client service and a human connection to a service industry. That's why employees' behaviors significantly influence client retention and loyalty, according to Tom Hershberger, president of Cross Financial Gro]]></description>
<pubDate>Tue, 3 Nov 2009 06:00:00 GMT</pubDate>
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<title><![CDATA[Resiliency, Not Just Recovery]]></title>
<link>http://www.cunaopsscouncil.org/news/3188.html</link>
<description><![CDATA[What happens when there's a glitch in the payments platform? Or an Internet banking website goes down over a weekend? Or hundreds of ATMs are inaccessible for a day? Or there's an outage in a high-traffic branch office? That kind of down time is virtua]]></description>
<pubDate>Wed, 28 Oct 2009 05:00:00 GMT</pubDate>
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<title><![CDATA[It's Time to Renew Your Council Membership Online]]></title>
<link>http://www.cunaopsscouncil.org/news/3194.html</link>
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Your 2010 Council membership dues invoice was emailed recently so that you can renew your membership(s) online. There are two convenient ways to renew your membersh]]></description>
<pubDate>Wed, 28 Oct 2009 05:00:00 GMT</pubDate>
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