tag:blogger.com,1999:blog-21679096524744177662024-03-23T17:12:30.835+05:30CRMOneNagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-2167909652474417766.post-61626706032610962932012-07-05T05:11:00.001+05:302012-07-13T08:41:44.824+05:30How to pass PMP within Three months, A three step guide! and in Less than $1100<div dir="ltr" style="text-align: left;" trbidi="on">
<b id="internal-source-marker_0.0640974233392626" style="font-weight: normal; text-align: -webkit-auto;"><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Passing PMP , a laborious, boring, tedious, time consuming and sometimes confusing as lot of people , lot of resources, several views , Ultimately I passed PMP in March 2012 exam and I would like to publish an ebook to help PMP aspirants in passing the exam in their first attempt and within specified budget which is less than $1062 ( Imagine $5000 charged for classes by trainers) . The guide helps you what books/material need to purchase, what classes to attend to get PDUs, what are the fees how to apply for PMP, </span><br /><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">The ebook covers </span></b><br />
<h2 style="text-align: left;">
<b id="internal-source-marker_0.0640974233392626" style="text-align: -webkit-auto;"><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Step1: Where to Start</span></b></h2>
<b id="internal-source-marker_0.0640974233392626" style="font-weight: normal; text-align: -webkit-auto;"><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">First things first! The books explains you clearly where to start and next steps!</span></b><br />
<h2 style="text-align: left;">
<b id="internal-source-marker_0.0640974233392626" style="text-align: -webkit-auto;"><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Step2: Books and other material to buy</span></b></h2>
<b id="internal-source-marker_0.0640974233392626" style="font-weight: normal; text-align: -webkit-auto;">
<span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Its unfortunate that there is a bundle of information available in the market and you may buy several books from many publishers adding to your preparation time and cost and some times never ending journey.</span></b><br />
<h2 style="text-align: left;">
<b id="internal-source-marker_0.0640974233392626" style="text-align: -webkit-auto;"><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">Step 3: Preparation plan</span></b></h2>
<b id="internal-source-marker_0.0640974233392626" style="font-weight: normal; text-align: -webkit-auto;">
<span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">A good , simple and easy plan for 2 months preparation plan in excel spread sheet to help you study and plan for the exam </span></b><br />
<h2>
<b id="internal-source-marker_0.0640974233392626" style="font-weight: normal; text-align: -webkit-auto;">
<span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">On line Help/ forums</span></b></h2>
<b id="internal-source-marker_0.0640974233392626" style="font-weight: normal; text-align: -webkit-auto;">
<span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">I will give list of on-line forums which help you clarify your doubts and for further help</span><br /><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span><br /><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;">all will cost you $10 and you can read <a href="http://www.smashwords.com/books/view/181534" target="_blank">sample</a> here</span><br /><span style="background-color: transparent; font-family: Arial; font-size: 15px; vertical-align: baseline; white-space: pre-wrap;"></span></b></div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com12tag:blogger.com,1999:blog-2167909652474417766.post-9183426151550202682011-12-28T12:04:00.000+05:302011-12-28T12:07:23.934+05:30My Post - Avoid Several Restarts of Siebel (SWSE) Web Server After Each Build<div dir="ltr" style="text-align: left;" trbidi="on">
When changes made to the browser scripts, customized images, style
sheets, help files these files are copied to the respective folders
under Siebel root/ Siebel Server/ Webmaster. To synchronize the changes
to the web server, The Siebel web server usually restarted.<br />
<br />
Restarting the Siebel web servers after each build is tedious task when
you have several builds from development to testing or other
environments.<br />
<br />
<a href="http://www.blogger.com/goog_1981225540"></a><br />
<a href="http://blogs.hexaware.com/siebel-street/avoid-several-restarts-of-siebel-swse-web-server-after-each-build/" target="_blank">to continue reading.....</a><br />
<br />
<br />
<br />
<br /></div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com2tag:blogger.com,1999:blog-2167909652474417766.post-51989956630307924742011-12-28T11:56:00.003+05:302011-12-28T11:56:46.832+05:30Constraining PIck List Based On Positions<div dir="ltr" style="text-align: left;" trbidi="on">
<span style="background-color: white; color: #333333; display: inline ! important; float: none; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">Hi Friends</span><br />
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I have got the following requirement:</div>
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I have an LOV type Account_type and values Gold,Bronze and Silver. I have got two positions</div>
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Rep and Manager. Now the requirement is Rep cant see the Gold and Manager need to see all values.</div>
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<b>Sol1:</b></div>
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<br /></div>
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One way is using scripting as in the following link</div>
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<a href="http://siebelunleashed.com/restricting-list-of-values/" style="color: #6699cc; text-decoration: none;">http://siebelunleashed.com/restricting-list-of-values/</a></div>
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<b>Sol2:</b></div>
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<b><br /></b></div>
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<b><span class="Apple-style-span" style="font-weight: normal;">The other way is configuration.</span></b></div>
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<br /></div>
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Stp1</div>
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Create profile attributes for the position and give values rep as 01 and manager as 02.</div>
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Please see some where on the web for this step</div>
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<br /></div>
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Stp2:</div>
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create calculated filed and put the value as GetProfileAttr("Yourprofileattributeinstep1")</div>
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<br /></div>
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Stp3:</div>
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<br /></div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Select the filed in BC which has the pick list for that particular LOV and add constraint</div>
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as below</div>
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<br /></div>
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Filed: Calculated filed created in step2 and</div>
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picklist field as your subtype field in picklist generic BC</div>
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<br /></div>
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stp4:</div>
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<br /></div>
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Create LOVs as below</div>
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<br /></div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Type<span class="Apple-converted-space"> </span><span class="Apple-tab-span" style="white-space: pre;"> </span>Value<span class="Apple-converted-space"> </span><span class="Apple-tab-span" style="white-space: pre;"> </span>subtype</div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Account_type<span class="Apple-tab-span" style="white-space: pre;"> </span>Gold<span class="Apple-tab-span" style="white-space: pre;"> </span>2</div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Account_type<span class="Apple-tab-span" style="white-space: pre;"> </span>Silver<span class="Apple-tab-span" style="white-space: pre;"> </span><span class="Apple-tab-span" style="white-space: pre;"> </span>1</div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Account_type<span class="Apple-tab-span" style="white-space: pre;"> </span>Silver<span class="Apple-tab-span" style="white-space: pre;"> </span><span class="Apple-tab-span" style="white-space: pre;"> </span>2</div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Account_type<span class="Apple-tab-span" style="white-space: pre;"> </span>Bronze<span class="Apple-tab-span" style="white-space: pre;"> </span><span class="Apple-tab-span" style="white-space: pre;"> </span>1</div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
Account_type<span class="Apple-tab-span" style="white-space: pre;"> </span>Bronze<span class="Apple-tab-span" style="white-space: pre;"> </span><span class="Apple-tab-span" style="white-space: pre;"> </span>2</div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
<br /></div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
The Catch:</div>
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<br /></div>
<div style="background-color: white; color: #333333; font-family: Arial,Tahoma,Helvetica,FreeSans,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: 20px; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
The calculated field should get the value as 2,1 for Manager and Rep.</div>
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Hope this could help you.</div>
</div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com1tag:blogger.com,1999:blog-2167909652474417766.post-52680183518737082632011-12-26T20:30:00.001+05:302011-12-26T21:48:43.945+05:30IRC Chat Siebel<div dir="ltr" style="text-align: left;" trbidi="on">
Hello Siebel Guys...
here is the IRC Chat for Siebel<br />
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<a href="http://webchat.freenode.net/?channels=Siebel&uio=d4" target="_blank">Siebel IRC Chat</a></div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-55663115268060944352011-12-26T17:43:00.001+05:302012-01-06T05:38:33.039+05:30Siebel Support Transition Planning Template<div dir="ltr" style="text-align: left;" trbidi="on">
I have prepared a knowledge transition plan in one of my projects for getting the project from onsite( vendor support ) to offshore and operationalise the support with the internal support team. I hope this will definitely will help and save the time to the fellow managers when they need to work on acquiring Siebel support projects/vendor transition.<br />
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Keywords: Siebel Support planning, Knowledge acquisition of Siebel support, operationalise Siebel Support
<iframe frameborder="0" height="500" src="https://docs.google.com/spreadsheet/pub?hl=en_US&hl=en_US&key=0AsGWU7ilw9c7dHhxdTFaT3FnU1FZVFhPNDVrcEFBb2c&output=html&widget=true" width="600"></iframe>
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You can download the same from the below link from Google docs.<a href="https://docs.google.com/spreadsheet/pub?hl=en_US&hl=en_US&key=0AsGWU7ilw9c7dHhxdTFaT3FnU1FZVFhPNDVrcEFBb2c&output=pdf" target="_blank">Siebel Support Transition Plan - Template</a></div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com2tag:blogger.com,1999:blog-2167909652474417766.post-91194379521329006912011-12-23T18:10:00.002+05:302012-05-29T11:21:40.587+05:30How to manage application with vendors effectively<div dir="ltr" style="text-align: left;" trbidi="on">
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<b id="internal-source-marker_0.34908261126838624"><span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">One of my friends was asking me how to manage the vendor so that we have smooth operations and IT support without having major or minor hiccups in the vendor-buyer relationship </span></b><b id="internal-source-marker_0.7246666143182665"><span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and support process.</span></b></div>
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<b id="internal-source-marker_0.34908261126838624"><span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">The approach and management of the vendor depends and changes based on whether is it existing relationship or is it new contract and I am concentrating on the former in this blog. If it is existing relationship and vendor already supporting the systems, We need to plan very carefully as it involves understanding the existing systems, taboos, formal and informal communication systems, problems and solutions, team dynamics and need for improvements.</span></b></div>
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<b id="internal-source-marker_0.34908261126838624"><span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In order to manage the vendor relationship positively and effectively, I have divided this blog post in to five major areas to get the grip on the entire system and maintain the momentum. </span></b></div>
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<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stake holders</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Applications supported and sensitive application areas, previous issues, problems and solutions, organizational assets and processes (SLAs, Model templates and Communication channels), </span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Support planning </span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Execution </span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Monitoring and Controlling</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vendor management cannot be done in isolation without understanding details of the above five major areas. Let us look into the details of the each area.</span></div>
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<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stakeholders:</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What we need to know?</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We need to identify the stakeholders and prepare the list of all the stake holders (both Internal and external). After finishing the identification of the stakeholders, classify these stake holders based on their power, legitimacy and influence based on </span><a href="http://www.justpmblog.com/2009/10/08/salience-model"><span style="color: blue; font-size: 16px; font-weight: normal; vertical-align: baseline; white-space: pre-wrap;">salience model</span></a><span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> described.</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Understand the stakeholders’ needs in terms of their area of interest viz-a-viz application, reporting requirements, problem areas, previous escalations etc., Once we understand these details, we get sense of the overall user base, organizational structure, various stake holder, their needs and their priorities.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How do you get it? Tools and Techniques.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Conducting meetings</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reading available documents - organizational process assets.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Meeting/interviewing people personally.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Consult senior managers for help and feedback</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Output:</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">List of all stakeholders.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stakeholders' business needs.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stakeholders' priorities.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Understanding of the reporting needs.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Classified list of Stakeholders - power, influence, who can help and who need information etc, </span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Application users,</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">List of vendors and the teams</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Applications - vendors support matrix</span></div>
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<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Support processes and the application</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What we need to know?</span></div>
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">O</span><span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">nce you get the fair idea of the stake holders, their priorities and needs, the next step is to understand support process and the applications the organization is supporting. Find out the list of services, application areas, communication channels, escalation points, reporting formats and requirements, out of the office hours supporting mechanisms, terms and conditions in SLAs, on call support and costs, target requirements.</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After understanding the support process, you would get an idea of the applications being supported, priority and sensitive areas of the services supported by the vendor, list of problems, implications and solutions.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How do you get it? Tools and Techniques.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Study the SLAs </span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Meet the users and browse through the applications</span></div>
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<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Guided application/s navigation</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Organize user meetings</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Study previous reports/formats</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Stakeholder-Report matrix.</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vendor team and capability matrix</span></div>
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<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Output:</span></div>
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<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">List of services and application supported by the vendor</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Priority of the services/applications</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Urgency/Importance of the services</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reports by the vendor</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reports by the business and to the business</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Communication channels - formal and informal communication</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Escalation process</span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Understanding the support system – Help desk, remedy, same time etc.</span></div>
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<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Support planning </span></div>
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<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It involves planning for all the activities that requires successful planning of all activities need to be done.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What we need to know?</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once we have the above list of supported applications, users and its matrix's, you plan for regular routine activities and new enhancements to support the system smoothly. We need to identify daily routines such as any incidents/requests opened, priority, issue logs, check lists of support activities, weekly routines such as meetings, status reports and monthly routines and so on and clear plan of action for the routines and change request which are result of bugs. For example, If we get new enhancement who will approve it, time taken for change implementation, go live etc.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How do you get it? Tools and Techniques.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We need to take all the outputs from the previous process and analyze, prepare lists of routine activities of daily, monthly nature and ad-hoc activities. Prepare list of reports and formats and users of these reports. If you get any doubt, go back to the previous steps and repeat it until clear idea of the planning. Discuss with the senior mangers of the planning process and get inputs from them and modify your plan.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Meet the vendor team and understand the work culture, abilities,team structure and reporting organization. This will help you in understanding the team dynamics and abilities of the vendor team and results in better estimation of the work load and planning.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Output:</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You have the clear plan of what are all the things you need to do regularly</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">List of daily , weekly activities and monthly activities</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Change control process and implementation</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reports and reviews plans and formats</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Vender reports and meetings and its frequency</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Issue logs and regular updates to issue logs.</span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol start="4">
<li style="font-size: 16px; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Execution </span><span style="font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-left: 18pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This stage involves performing all activities we have planed in the previous step.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What we need to know?</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-left: 18pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We need to work with the Vendor/the team and business users to provide the good support regularly. We need to have constant look at the issue logs, all routine activities and report to the business users periodically and incorporate the changes into the plan/process. We also need to send and get reports from vendors regarding the status of the incidents and enhancement requests and verify the same.. </span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How do you get it? Tools and Techniques.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Always well inform the vendor on the priorities and issues.</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Inform the vendor on business implications</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Use effective communication channels such as phone calls / meetings/Personal visits</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Regularly report the issue status and have the live issue log</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Regular follow up</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Share metrics with the users and vendors. </span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Root cause analysis</span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Output:</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Status of the support and enhancement</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Problems faced by business and vendors – related to technical/business</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Performance against the targets</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Issues which need to planning</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Feedback from the existing systems and processes. </span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">New changes and planning</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Incident patterns </span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">root cause </span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol start="5">
<li style="font-size: 16px; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Monitoring and Controlling</span></div>
</li>
</ol>
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It involves looking into the processes which are planed and executed for smooth support process are running/ working properly and correcting activities which are not as per the plan/not able to achieve desired output so that we are back on track to have good customer satisfaction.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">What we need to know?</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-left: 18pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">we need to measure the performance against the the plan and take corrective actions. To do this we need to do the below activities.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Progress against the plan</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">List of activities and its percentage completion</span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Process and plan revisions </span></div>
</li>
<li style="font-size: 16px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Status of the tickets</span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-left: 18pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">How do you get it? Tools and Techniques.</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Have the reports and verify it. Ensure things are as per the plan. Information is correct and accurate.</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Issue logs and status</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Metrics analysis and plan for the resolutions for it </span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Have regular formal and informal meetings, feedback.</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Surveys with internal and external stakeholders and action plans</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Earned value metrics for enhancements/major changes</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Status meetings</span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><br /><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify; text-indent: 35.4pt;">
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Output:</span></div>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span><ol>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Changes to the plans and activities </span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Changes to the support system</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Plan for the new changes</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Improved reporting systems</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Enhanced customer satisfaction.</span></div>
</li>
<li style="font-size: 13px; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;"><div dir="ltr" style="margin-bottom: 0pt; margin-top: 0pt; text-align: justify;">
<span style="font-size: 16px; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">feedback to the vendor</span></div>
</li>
</ol>
<span style="font-size: 16px; font-weight: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"></span></b></div>
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<span lang="EN-US"><o:p> </o:p></span></div>
</div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com4tag:blogger.com,1999:blog-2167909652474417766.post-69551040009050888012007-10-28T17:59:00.000+05:302007-10-28T18:01:56.983+05:30Rename a File in Batch FileThe Following helps in renaming a file using datatime stamp<br /><br />// you are creating date stamp variable<br /><br />FOR /F "tokens=1-4 delims=/ " %%i in ('date/t') do set d=%%k%%j%%l<br /><br />// you are creating Time stamp variable<br /><br />FOR /F "tokens=1-9 delims=:. " %%i in ('time/t') do set t=%%i%%j<br />// Here Renaming<br /><br />ren abcd.doc new_%d%%t%.docNagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com12tag:blogger.com,1999:blog-2167909652474417766.post-26894556861690496022007-09-12T10:31:00.000+05:302007-09-12T10:36:55.972+05:30“The terminal server has exceeded the maximum number of allowed connections”“The terminal server has exceeded the maximum number of allowed connections” error can be solved and conencted to the computer by entering the following script at run<br /><br />mstsc /v:11.11.11.11 /console<br /> <br />Replace 11.11.11.11 with your server’s IP Address or server name.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com34tag:blogger.com,1999:blog-2167909652474417766.post-2305903028228799402007-08-20T09:55:00.000+05:302007-08-20T10:02:36.798+05:30DAC Error Address already in use: JVM_BindThe Poroblem:<br /><br />DAC fails with the following error and wont restart!<br />ANOMALY INFO::: There is already a QSERVER running at the port 3141<br />Shutting down server...<br />MESSAGE:::Address already in use: JVM_Bind<br />EXCEPTION CLASS::: java.net.BindException<br /><br />java.net.PlainSocketImpl.socketBind(Native Method)<br />java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359)<br />java.net.ServerSocket.bind(ServerSocket.java:319)<br />java.net.ServerSocket.<init>(ServerSocket.java:185)<br />java.net.ServerSocket.<init>(ServerSocket.java:141)<br />com.siebel.etl.net.QServer.bind(Unknown Source)<br />com.siebel.etl.net.QServer.<init>(Unknown Source)<br />com.siebel.etl.net.QServer.main(Unknown Source)<br />6 SEVERE Mon Aug 20 00:11:25 EDT 2007<br />ANOMALY INFO::: There is already a QSERVER running at the port 3141<br /> Shutting down server...<br />MESSAGE:::Address already in use: JVM_Bind<br />EXCEPTION CLASS::: java.net.BindException<br /><br /><br />Solution<br /><br />netstat -a -n -o 3141<br /><br />Then identify the process Id and kill that process using task manager and restart your DAC servre.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com7tag:blogger.com,1999:blog-2167909652474417766.post-91177398452672281272007-06-09T10:38:00.000+05:302011-12-26T20:33:11.642+05:30On demand CRM why or why noton demand crm is get popularity as it is simple to impliment and maintain. The other side of the coin are the data security, customozation,integartion as per the client requirements are some of the issues need to be considered. <br /><br />Richard Smith Vice President of CRM strategy, put together an article arguing why on-premise CRM is better than on-demand CRM. He brings up several good points such as security, cost, integration, and speed as to why on premise CRM is better.<br /><br />you can visit his complete article at <br /><br />http://www.crmblogger.com/why-on-premise-crm-is-better-than-on-demand-crm.phpNagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-16657267408472123882007-06-04T18:29:00.000+05:302007-06-07T09:58:38.512+05:30Put to the Test: Oracle BI Enterprise EditionVery good article from Cindi Howson http://www.intelligententerprise.com/channels/infomanagement/showArticle.jhtml?articleID=199200745<br /><br />The tool is good at<br /><br />Meta data layer as three layers number one physical layer, business modeling and mapping layer and presentation layer. Using physical layer, you can connect to any database and BMM layer provides source independence and business logical view of the report requirement. Its very simple tool and creating simple joins is a click away. Simple joiner joins with primary keys.<br /><br /><a href="http://technorati.com/tag/siebel" rel="tag"><img style="border:0;vertical-align:middle;margin-left:.4em" src="http://static.technorati.com/static/img/pub/icon-utag-16x13.png?tag=siebel" alt=" " />siebel</a><br /><br /><script src="http://widgets.technorati.com/t.js" type="text/javascript"> </script><br /><a href="http://technorati.com/blogs/http://www.crmone.blogspot.com?sub=tr_authority_t_ns" class="tr_authority_t_js" style="color:#4261DF">View blog authority</a>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-77338930507535052892007-05-24T12:17:00.000+05:302007-05-24T12:20:13.582+05:30Implementing Siebel Analytics – CRMI would like to explain the implementation methodology for Siebel CRM analytics provided by oracle. I prefer the following methodology for implementing Siebel analytics – Customer Relationship Management (CRM)<br /><br />Understanding stage:<br />Identify and understand the following.<br /><br />How facts are calculated<br />Who uses them<br />Frequency<br />Key facts or measures<br />what are the dimensions<br />What are the problems areas for the business to monitor<br />Identify measures and dimensions<br />Organize dimensions and measures into subject areas.<br />Data sources<br /><br />To know the above we need to understand<br /><br />Business of the customer,<br />Business objectives<br />How the performance is measured and drilldown this measure into subject areas<br />Users and levels<br />Types of the reports<br /><br />Outcome:<br /><br />Subject areas identified<br />Facts and measures are identified<br />User types are identified<br />Data sources available<br /><br />Design stage:<br /><br />Compare the reports available in vanilla Siebel analytics<br />Start development on 75% and above matching answers and dash boards<br />Later add new dashboards and answers<br />Compare Subject areas and identify the subject areas matching with the subject areas identified<br />Add the subjects new subject areas only when the existing subject areas not meeting the requirements<br />Align the repository design according to the subject area requirements.<br />Start either from the presentation layer or business model layer<br /><br />Validate and testing:<br /><br />1. Validate and test whether the user requirements are met and then follow from the understanding stage.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com1tag:blogger.com,1999:blog-2167909652474417766.post-39621270213247238282007-05-08T16:20:00.000+05:302007-05-08T16:22:43.479+05:30Practice Linux onlineToday I found an excellent web for newbies to Linux. The site offers both tutorials and also online terminals such telnet, ssh or java telnet client. Using one of these clients you can login to remote virtual machine by root user and start practicing your sessions from the tutorials.<br /><br />The site is <a href="http://linuxzoo.net/">http://linuxzoo.net</a> , first you need to<br />Register and login to account links.<br /><br />After that join queue<br />Then switch on the system.<br /><br />Once you get the run or completed prompt, go to connect and copy the url/ip to your telnet client.<br /> That’s all it so nice.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com4tag:blogger.com,1999:blog-2167909652474417766.post-90603052144602572502007-05-06T19:23:00.000+05:302007-05-06T19:25:33.767+05:30Good CRM Blogi found one good crm blog which deals all about the CRM..such as resources, books softares and trends..just go through this you can get to know.<br /><br /><a href="http://www.crmblogger.com/">http://www.crmblogger.com/</a>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-14965915162863994442007-05-06T19:17:00.000+05:302007-05-06T19:20:32.257+05:30Employee Relationship managementI feel many of the organizations try to follow the procedures and not interested in processes।<br /><br /><strong>Uni-directional</strong><br /><strong><br /></strong>I would like to take a important example of yearly assessments/appraisals. The main drawback of the appraisal system is its uni-directional in many organizations i.e the supervisor only assesses the appraise and no feedback to the supervisor. Ho can one knows the performance/behavior/interpersonal relationships affected by his मनागेमेंत<br /><br /><strong>Procedure vs. process </strong><br /><br />The aspect of the appraisals is that , they just follow the dates..the number of points to be added/deleted, and not really take holistic approach of understanding the performance of the employee. The challenge is that is there any ERM that deals with this flawNagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-85588679374593411422007-05-06T18:58:00.000+05:302011-12-29T16:38:11.825+05:30CRM Scope - INDIA<div dir="ltr" style="text-align: left;" trbidi="on">
In india , the CRM market still underdeveloped or not aware of in the SME zone. The sme zone cane be<br />
mini and large (chain)super markets<br />
government agencies<br />
transportation agencies<br />
IT companies..(employee relationship management)<br />
out of the few above, the government could be the best fit for CRM. Many open source products are available in the market and can be easily implemented.<br />
Some of them are ..<br />
<a href="http://www.adempiere.org/">www.adempiere.org</a><br />
sugarcrm<br />
i will write next on employee relationship management in my next post</div>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com1tag:blogger.com,1999:blog-2167909652474417766.post-61276338165963936882007-04-26T15:32:00.001+05:302007-04-26T15:38:42.147+05:30Siebel Analytics installation flow.<ol><li>Install Prerequisites<br />j2sdk > 142<br />set environment variables<br />DSNs<br /></li><li>Install the Analytics Platform<br />Create scheduler tables<br /></li><li>Install analytics applications<br />SRMW<br />Customer centric applications such as supply chain management<br /></li><li>Install Informatica<br />Patch it if required<br /></li><li>Configure DAC<br /></li><li>Create DAC Mata data repository<br /></li><li>Create data warehouse tables<br /></li><li>Upgrade transactional database schema<br /></li><li>Create delete triggers<br /></li><li>Create informatica repository<br /></li><li>Configure informatica repository<br /></li><li>Set up Informatica server<br /></li><li>Set up informatica repository server<br /></li><li>Set server in workflow manager<br /></li><li>load seed data for customer centric applications<br />Merge ANALYTIC repositories IF ANY।</li></ol><p> </p>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com1tag:blogger.com,1999:blog-2167909652474417766.post-84908608200227744412007-04-25T09:59:00.000+05:302007-04-25T10:06:22.162+05:30Few Important Basics AnalyticsForeign key in FACT table has reference to the primary key in dimension table.<br />Business model has two or more logical tables and each table has two or more logical columns. Logical table is on top of Physical table. It can combine the contents of two or more physical tables or from other logical tables.<br />Facts are analyzed by dimensions.<br />In hierarchical dimension, one attributes rolls up to ANOTHER, FORMING ONE TO MANY RELATIONSHIP.<br />Star and Snowflake:<br />Stars have one to many relationships between the logical dimension tables and logical Fact tables.<br /> Snow flake has relationships between dimensions too<br />Create bridge table, to create many to many relationships between dimension tables and fact tables.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-39701641801432460582007-04-24T09:25:00.000+05:302007-04-24T09:26:30.788+05:30Basics of Siebel analytics solutionsSiebel provides the following three types of analytics.<br /><br />Stand alone analytics<br />Siebel analytics (CRM)<br />Siebel analytics ( enterprise)<br /><br />Stand alone analytics Basics:<br /><br />Siebel provides platform components to access the data warehouse (custom) and analytics administration tool to create and edit Meta data content, used to create reports and analytics server to process client requests and analytics web server to provide answers and dash boards over web.<br /><br />Siebel Analytics (CRM)<br /><br />Siebel Analytics (CRM) provides a customized data ware house (SRMW)and pre built Meta data (repository data) content that is useful to analyze the users business which has already deployed any customer application. This is provided in addition to the components provided as part of Siebel analytics. The limitation is users cant access other database other than CRM application data and customized data ware house <br /><br />Siebel analytics (enterprise)<br /><br />In addition to all of the above, customers can access any data base if they got enterprise license.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com2tag:blogger.com,1999:blog-2167909652474417766.post-81077905715112548882007-04-23T12:05:00.000+05:302007-04-23T12:22:36.496+05:30Open source CRM and analyticsOpen source an interesting area where I am interested in starting business. Does any one of you interested please ping meNagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com1tag:blogger.com,1999:blog-2167909652474417766.post-76764581198797827222007-04-19T10:35:00.000+05:302007-04-19T10:39:12.276+05:30Siebel Analytics Open Intelligence Interface nqserrormsg.catWhen installing open intelligence interface we get an error “cant copy ***.cat file as it is already existing” . to avoid this we need to stop all Siebel analytics services and also take back up of that particular file and reinstall again. You can successful installNagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com1tag:blogger.com,1999:blog-2167909652474417766.post-49963062338829731892007-04-10T14:06:00.000+05:302007-04-10T14:12:59.570+05:30Localdb/Mobile Client login errors<div class="Section1"><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;">Today I got a peculiar issue where one of my developer usually able to log in and work properly, suddenly he is facing errors “the authentication subsystem failed, user name and password entered is incorrect”. <?xml:namespace prefix = o /><o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;"><o:p> </o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;"><o:p> </o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;">Diagnosis: The user is directly working on the server and he established two connections and in one of the session, dbgen.exe using the database so no new connections are established.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;">As local database is already used by the dbgen process and another process cant be initiated and the developer is receiving an the above error <o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;"><o:p> </o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;">Solution: Kill the dbgen process and login.<o:p></o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;"><o:p> </o:p></span></span></p><p class="MsoNormal"><span style="font-family:Arial;font-size:85%;"><span style="font-family:Arial;font-size:10;"><o:p> </o:p></span></span></p></div><p></p>Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com0tag:blogger.com,1999:blog-2167909652474417766.post-91757035929276348112007-04-06T12:13:00.000+05:302007-04-06T12:22:50.821+05:30How to shutdown the remote systemTo day i got a problem in rebooting the system and i serched the web and found the process. to shoutdown any system remotely, you should be in the same network and should have access. if you have access to the system, then issue the follwoing command<br /><br />Shutdown /r /f /m <a href="file:////machinename">//machinename</a> or IP/t 20 /d p:5:12 /c "shutting down as it is not reboted properly"<br /><br />r : restart<br />f :forcbly<br />m: followed by machine name<br />t :wait time in seconds<br />d p : planned/unplanned follwoed by integer number<br />c : reason for restart.<br /><br />Note:This command is used only in windows servers.Nagarjuna Challahttp://www.blogger.com/profile/07331460393028864193noreply@blogger.com2