Is online anonymity a positive or negative force in the world? Blind co-founder Kyum Kim joins us on Inside Intercom to discuss the implications of anonymity in the workforce and at large.
News & Updates 7 min read
Successful customer engagement depends on the careful orchestration of messages based on audience behavior – and to do it right requires an intuitive, powerful tool. Say hello to Series.
News & Updates 4 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
Product & Design 6 min read
Over the years, Intercom’s main product navigation began to cause confusion. Here is how we tackled the problem by focusing on two areas to make it more usable, intuitive, and polished.
Product & Design 7 min read
We explore how to structure effective experiences in software and how conversational UX closes gaps between products and users.
Scale by Intercom 6 min read
Discover how customer-centric companies, like Zapier, Wistia, and InVision, measure their support success, and how their metrics have evolved.
Support 8 min read
Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product or service.
Scale by Intercom 35 min listen
It’s the question every startup must face on its go-to-market path: when to scale and how fast to go. Mark Roberge talks to Intercom’s Kate O’Hanlon about the science that holds the answer.
Engineering 7 min read
Engaged teams are the backbone of a healthy organization. Here are four lessons I’ve learned the hard way on about how to build engaged teams (as well as how not to build them!).
Scale by Intercom 8 min read
How should support teams prepare for the year ahead? New research from Intercom reveals 5 key trends that every business needs to know.