Blog
Articles and Podcasts on Customer Service, AI and Automation, Product, and more.
News & UpdatesMaia Bridi9 September 2026
Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents
We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.
Read more
News & Updates7 October 2026Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk
News & Updates13 August 2026Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Customer Engagement4 August 2026The 9 best tools for your early-stage startup tech stack in 2026
Engineering14 July 2026Doing the right thing when things go wrong
AI & Automation1 July 2026How to measure the customer experience as AI scales
Customer Service26 June 2026The new product introduction process: How to make sure your Agent is ready every time you ship
AI & Automation18 June 2026Conversation design: How to make your AI Agent communicate like your team
News & Updates15 June 2026Salesforce signs definitive agreement to acquire Fin
AI & Automation11 June 2026How to make the case for giving your AI Agent system access
News & Updates9 June 2026Extending Fin as the most open Agent platform
News & Updates4 June 2026Playing a different game
Customer Service27 May 2026The ultimate guide to knowledge management for your Service Agent
AI & Automation25 May 2026Speed-to-lead is a solved problem
Customer Service22 May 2026What really matters when evaluating AI Agents for customer service?
Product & Design20 May 2026How we develop pricing and packaging at Fin
Engineering19 May 2026Ready for your busiest day: How we scale
AI & Automation18 May 2026Agents can do the work
Customer Service15 May 2026Operator: A look under the hood
News & Updates15 May 2026Meet Operator: An Agent for your customer operations