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					<a href="https://www.intercom.com/blog/announcing-evals-and-releases/">
				<img width="1244" height="653" src="https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1.jpg" class="attachment-1400x653 size-1400x653 wp-post-image" alt="Evals and Releases" decoding="async" fetchpriority="high" srcset="https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1.jpg 2400w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1-300x158.jpg 300w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1-700x368.jpg 700w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1-768x403.jpg 768w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1-1536x806.jpg 1536w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1-2048x1075.jpg 2048w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/08/Evals__opengraph-1-1320x693.jpg 1320w" sizes="(max-width: 1244px) 100vw, 1244px" />			</a>
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				Published				<time datetime="08-13-2026">
					Aug 13, 2026				</time>
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			<span class="c-posts-card-latest__reading-time">
				
<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewbox="0 0 24 24" role="img" focusable="false" aria-hidden="true" width="14" height="14"><path fill="currentColor" d="M18.462 0H5.539a1.846 1.846 0 0 0-1.847 1.846V6a1.85 1.85 0 0 0 .739 1.477L10.462 12l-6.031 4.523A1.85 1.85 0 0 0 3.692 18v4.154A1.846 1.846 0 0 0 5.54 24h12.923a1.846 1.846 0 0 0 1.846-1.846V18.04a1.86 1.86 0 0 0-.733-1.473L13.531 12l6.044-4.57a1.85 1.85 0 0 0 .733-1.472V1.846A1.846 1.846 0 0 0 18.462 0m0 1.846v1.846H5.539V1.846zm0 20.308H5.539V18L12 13.154l6.462 4.886zM12 10.846 5.54 6v-.462h12.923v.42z" /></svg>
				7 min			</span>
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		<h2 class="c-posts-card-latest__title">
			<a href="https://www.intercom.com/blog/announcing-evals-and-releases/">
				Announcing Evals and Releases: Evaluate Fin before, during, and after you go live			</a>
		</h2>

		<div class="c-posts-card-latest__excerpt" data-url="https://www.intercom.com/blog/announcing-evals-and-releases/">
		Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.		</div>

		<p class="c-posts-card-latest__author">
												<span class="c-posts-card-latest__author-info">
						<img width="28" height="24" src="https://blog.intercomassets.com/blog/wp-content/uploads/2017/03/brian_donohue_final-e1562687388489.jpg" class="c-hero-author__avatar-image" alt="" loading="lazy" />						<a href="https://www.intercom.com/blog/author/brian_donohue/" title="Posts by Brian Donohue" class="author url fn" rel="author">Brian Donohue</a>					</span>
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				Published				<time datetime="08-04-2026">
					Aug 4, 2026				</time>
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			<span class="c-posts-card__reading-time">
				
<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewbox="0 0 24 24" role="img" focusable="false" aria-hidden="true" width="14" height="14"><path fill="currentColor" d="M18.462 0H5.539a1.846 1.846 0 0 0-1.847 1.846V6a1.85 1.85 0 0 0 .739 1.477L10.462 12l-6.031 4.523A1.85 1.85 0 0 0 3.692 18v4.154A1.846 1.846 0 0 0 5.54 24h12.923a1.846 1.846 0 0 0 1.846-1.846V18.04a1.86 1.86 0 0 0-.733-1.473L13.531 12l6.044-4.57a1.85 1.85 0 0 0 .733-1.472V1.846A1.846 1.846 0 0 0 18.462 0m0 1.846v1.846H5.539V1.846zm0 20.308H5.539V18L12 13.154l6.462 4.886zM12 10.846 5.54 6v-.462h12.923v.42z" /></svg>
				5 min			</span>
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		<h2 class="c-posts-card__title">
			<a href="https://www.intercom.com/blog/early-stage-startup-tech-stack/">
				The 9 best tools for your early-stage startup tech stack in 2026			</a>
		</h2>
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					<a href="https://www.intercom.com/blog/early-stage-startup-tech-stack/">
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				Published				<time datetime="07-14-2026">
					Jul 14, 2026				</time>
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<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewbox="0 0 24 24" role="img" focusable="false" aria-hidden="true" width="14" height="14"><path fill="currentColor" d="M18.462 0H5.539a1.846 1.846 0 0 0-1.847 1.846V6a1.85 1.85 0 0 0 .739 1.477L10.462 12l-6.031 4.523A1.85 1.85 0 0 0 3.692 18v4.154A1.846 1.846 0 0 0 5.54 24h12.923a1.846 1.846 0 0 0 1.846-1.846V18.04a1.86 1.86 0 0 0-.733-1.473L13.531 12l6.044-4.57a1.85 1.85 0 0 0 .733-1.472V1.846A1.846 1.846 0 0 0 18.462 0m0 1.846v1.846H5.539V1.846zm0 20.308H5.539V18L12 13.154l6.462 4.886zM12 10.846 5.54 6v-.462h12.923v.42z" /></svg>
				11 min			</span>
		</p>

		<h2 class="c-posts-card__title">
			<a href="https://www.intercom.com/blog/doing-the-right-thing-when-things-go-wrong/">
				Doing the right thing when things go wrong			</a>
		</h2>
	</div>

	<div class="c-posts-card__image">
					<a href="https://www.intercom.com/blog/doing-the-right-thing-when-things-go-wrong/">
				<img width="320" height="149" src="https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461.png" class="attachment-320x320 size-320x320 wp-post-image" alt="Building a healthy incident culture" decoding="async" loading="lazy" srcset="https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461.png 1778w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461-300x140.png 300w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461-700x327.png 700w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461-768x359.png 768w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461-1536x717.png 1536w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/Group-316126461-1320x616.png 1320w" sizes="auto, (max-width: 320px) 100vw, 320px" />			</a>
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</article>
																
<article class="c-posts-card">
	<div class="c-posts-card__content">
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			<span>
				Published				<time datetime="07-01-2026">
					Jul 1, 2026				</time>
			</span>

			<span class="c-posts-card__reading-time">
				
<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewbox="0 0 24 24" role="img" focusable="false" aria-hidden="true" width="14" height="14"><path fill="currentColor" d="M18.462 0H5.539a1.846 1.846 0 0 0-1.847 1.846V6a1.85 1.85 0 0 0 .739 1.477L10.462 12l-6.031 4.523A1.85 1.85 0 0 0 3.692 18v4.154A1.846 1.846 0 0 0 5.54 24h12.923a1.846 1.846 0 0 0 1.846-1.846V18.04a1.86 1.86 0 0 0-.733-1.473L13.531 12l6.044-4.57a1.85 1.85 0 0 0 .733-1.472V1.846A1.846 1.846 0 0 0 18.462 0m0 1.846v1.846H5.539V1.846zm0 20.308H5.539V18L12 13.154l6.462 4.886zM12 10.846 5.54 6v-.462h12.923v.42z" /></svg>
				5 min			</span>
		</p>

		<h2 class="c-posts-card__title">
			<a href="https://www.intercom.com/blog/how-to-measure-customer-experience-as-ai-scales/">
				How to measure the customer experience as AI scales			</a>
		</h2>
	</div>

	<div class="c-posts-card__image">
					<a href="https://www.intercom.com/blog/how-to-measure-customer-experience-as-ai-scales/">
				<img width="320" height="145" src="https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero.jpg" class="attachment-320x320 size-320x320 wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero.jpg 1968w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero-300x136.jpg 300w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero-700x317.jpg 700w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero-768x348.jpg 768w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero-1536x695.jpg 1536w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/07/How-to-measure-the-customer-experience-as-AI-scales-hero-1320x598.jpg 1320w" sizes="auto, (max-width: 320px) 100vw, 320px" />			</a>
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</article>
																
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			<span>
				Published				<time datetime="06-26-2026">
					Jun 26, 2026				</time>
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			<span class="c-posts-card__reading-time">
				
<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewbox="0 0 24 24" role="img" focusable="false" aria-hidden="true" width="14" height="14"><path fill="currentColor" d="M18.462 0H5.539a1.846 1.846 0 0 0-1.847 1.846V6a1.85 1.85 0 0 0 .739 1.477L10.462 12l-6.031 4.523A1.85 1.85 0 0 0 3.692 18v4.154A1.846 1.846 0 0 0 5.54 24h12.923a1.846 1.846 0 0 0 1.846-1.846V18.04a1.86 1.86 0 0 0-.733-1.473L13.531 12l6.044-4.57a1.85 1.85 0 0 0 .733-1.472V1.846A1.846 1.846 0 0 0 18.462 0m0 1.846v1.846H5.539V1.846zm0 20.308H5.539V18L12 13.154l6.462 4.886zM12 10.846 5.54 6v-.462h12.923v.42z" /></svg>
				8 min			</span>
		</p>

		<h2 class="c-posts-card__title">
			<a href="https://www.intercom.com/blog/npi-how-to-ensure-your-agent-is-ready-every-time-you-ship/">
				The new product introduction process: How to make sure your Agent is ready every time you ship			</a>
		</h2>
	</div>

	<div class="c-posts-card__image">
					<a href="https://www.intercom.com/blog/npi-how-to-ensure-your-agent-is-ready-every-time-you-ship/">
				<img width="320" height="138" src="https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-scaled.png" class="attachment-320x320 size-320x320 wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-scaled.png 2560w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-300x129.png 300w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-700x302.png 700w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-768x331.png 768w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-1536x663.png 1536w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-2048x884.png 2048w, https://blog.intercomassets.com/blog/wp-content/uploads/2026/06/Keeping-your-Agent-current-1320x569.png 1320w" sizes="auto, (max-width: 320px) 100vw, 320px" />			</a>
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</article>
																
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			<span>
				Published				<time datetime="06-18-2026">
					Jun 18, 2026				</time>
			</span>

			<span class="c-posts-card__reading-time">
				
<svg xmlns="http://www.w3.org/2000/svg" fill="none" viewbox="0 0 24 24" role="img" focusable="false" aria-hidden="true" width="14" height="14"><path fill="currentColor" d="M18.462 0H5.539a1.846 1.846 0 0 0-1.847 1.846V6a1.85 1.85 0 0 0 .739 1.477L10.462 12l-6.031 4.523A1.85 1.85 0 0 0 3.692 18v4.154A1.846 1.846 0 0 0 5.54 24h12.923a1.846 1.846 0 0 0 1.846-1.846V18.04a1.86 1.86 0 0 0-.733-1.473L13.531 12l6.044-4.57a1.85 1.85 0 0 0 .733-1.472V1.846A1.846 1.846 0 0 0 18.462 0m0 1.846v1.846H5.539V1.846zm0 20.308H5.539V18L12 13.154l6.462 4.886zM12 10.846 5.54 6v-.462h12.923v.42z" /></svg>
				6 min			</span>
		</p>

		<h2 class="c-posts-card__title">
			<a href="https://www.intercom.com/blog/conversation-design-for-your-ai-agent/">
				Conversation design: How to make your AI Agent communicate like your team			</a>
		</h2>
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