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The Ferguson Family

CR User — Tue, 06 Oct 2009 19:39:48 GMT

Champion Restoration continues to put the needs of their customers first. We received this heart-warming story from one of our customers a short while ago. We loved it so much we thought we'd share it with all of our readers.

Dear Champion Restoration,

I am writing this in reference to a flood at my home in Katy. We had a flash flood from a storm on April 26, 2009. Because I am from Canada I had no idea who to call to assist my brother (who is wheelchair bound and who had just lost his partner of 43 years as a result of a blood clot) about the flooding in the house. I called two other companies who (fortunately for me) said they would get back to us within 3 to 5 days.

Then, I called Champion Restoration and guess what? You are champions! I spoke with you, you said you would be out to assess the damage "within 2 hours" and you kept your word. I was absolutely amazed at how you took charge, knew exactly what needed to be done, arranged for what must have been 30 fan and dehumidifiers to be placed in the house, told me not to worry, you would make everything right again. I cried.

Within a two 2 week period, you and your crew went from working with a house that was probably close to being on a condemn list to an absolutely beautiful house that we put up for sale and had an offer within 4 days!

Each time I spoke with you, I knew in my heart that you and your crew would do what you said you would do and that it would be done right! You kept within the budget amount and even went to far as to tell me that you needed to knock of $75.00 because of a small job that you thought you needed to do but found out it wasn't necessary. My world, if that isn't honesty, I do not know what is.

You and your crew were the most professional I have ever dealt with. You were efficient, listened to my problems with the house, suggested things that turned out to be absolutely correct and I thank you so much for that.

You and your crew even went out of your way to help by bringing over a car hard top on your own time and did not charge for this. You and Champion Restoration are one of a kind and should you need anything by way of thanks, please do not hesitate to contact me because you can be sure that when I am in need again, I will certainly be contacting you!

My thanks to you Scott, Dennis, Melinda, Kim, John and the crew of Champion Restoration. You should be very proud of yourselves and it was an honor to deal with you. Keep up the great work as I know you will. If I can write to anyone to tell them about you and your work, please let me know. Companies like Champion should be number one on the list of amazing companies.

Yours very truly,
Carol Ferguson, Katy Homeowner

Thanks Carol for sharing your story. We are proud to serve people like you, and the fine folks in Houston.

We're #1...Again!

CR User — Thu, 10 Sep 2009 22:16:01 GMT

Once again the Crawford Contractor Connection (CCC) has evaluated Champion Restoration—this time measuring all of our year-to-date scorings.

It's official. Champion Restoration has the highest year-to-date rankings throughout Texas and Oklahoma in water mitigation!

By providing second-to-none service we continue to outpace our competition again and again by providing estimates quickly, being available 24/7, and being on site within about an hour.

Our customers, and especially our insurance providers, love our service.

Why This Is Important

Crawford Contractor Connection provides the most stringent contractor screening processes in the industry. This process ensures that only the most qualified and financially stable companies in the restoration industry are qualified to participate in our network.

Crawford's evaluation procedures ensure that the providers in the network are making timely contact with the home owners and are returning estimates as quickly as possible.

How This Affects You

By scoring perfectly in Crawford's stringent evaluations, we are able to save Insurance providers a lot of time in managing your claim. In short, when insurance providers like working with us—you reap the benefits!

If you have a property loss due to water, fire, or some other issue—you can rest assured that we can work directly with your insurance company. That saves everyone a lot of time, effort, energy, and money!

The Kingwell Family

CR User — Tue, 06 Oct 2009 19:29:14 GMT

At Champion Restoration, customer satisfaction is our number 1 priority. We love it when our customers take time to let us know when we do a good job!

Here's what one of our most recent customers said:

"I recently had some water damage to a bathroom rug and the folks at Brightway did it the Right Way!

"From the moment Champion Restoration made the call, to 5 minutes ago, Brightway had contacted me, set the appointment, accommodated my request to come early, showed up on time, assessed the situation, took care of the problem, invoiced me (very reasonable), all in 35 minutes!

"That's service.

"Thank you to Jon, Denise, and Tim for outstanding teamwork and doing service not just talking service."

Bruce & Julia Kingwell
Homeowners - Katy, TX

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Thanks Bruce & Julia! We sure appreciate you taking the time to let us know about your experience with Champion Restoration.

Do you have a great experience with Champion Restoration that you'd like to tell us about? Leave a comment below and tell us your story. We'd love to hear from you!

A Perfect Score

CR User — Fri, 05 Jun 2009 21:19:35 GMT

Scoring Big

Recently some of the Crawford Contractor Connection (CCC) members of Southeast Texas scored a perfect 5 out of 5 points by Crawford in their latest evaluation! Champion Restoration is a part of this recent evaluation and scoring!

Why This Is Important

How This Affects You

Champion Restoration Awarded 2009 BBB Pinnacle Award

CR User — Wed, 13 May 2009 23:30:56 GMT

On May 7, the Houston Better Business Bureau Education Foundation honored Champion Restoration (an accredited BBB company) with the 2009 Pinnacle Award!

The BBB Education Foundation honors BBB accredited companies that maintain a superior commitment to ethics, overall excellence, and quality in the workplace at an annual award ceremony & luncheon. This year, Champion Restoration was deeply honored to be listed among the 2009 Pinnacle Award recipients! See all 2009 Award winners here.

Needless to say we are celebrating receiving this prestigious award! We thank you—our many valued customers—for allowing us to serve you and meet your needs over the years! Without you, this award simply would not be possible.

2009 Continuing Education Class

Melinda Mikeska — Thu, 23 Apr 2009 21:25:49 GMT

Classes are held quarterly for insurance adjusters and agents at Champion Restoration. Meet in the conference room.

8:30 a.m. - 12:30 p.m. (Breakfast & Lunch are provided)

2009 Schedule:

   •   Thursday, March 5
    •   Thursday, August 6
   •   Thursday, November 5

Questions?

Call 281.599.9393 for more information or to let us know you're coming!

Office Space Available

Melinda Mikeska — Wed, 04 Mar 2009 19:51:49 GMT

Better Hurry!

Champion Restoration now has office space for lease ($300 per month). This offer will not last long, so act quickly!

For more information call 281.599.9393 or email Melinda Mikeska.

New Email Addresses

Melinda Mikeska — Wed, 04 Mar 2009 19:48:07 GMT

Champion Restoration is growing and going! Because of our new growth, we've launched our new Web site, and just need all of our valued customers to update their records with our new email addresses:

Upcoming 2009 Events

Melinda Mikeska — Wed, 04 Mar 2009 19:43:46 GMT

Wednesday, April 1

Plumber Appreciation Spring Event
Calling all plumbers, office staff and their families! Champion Restoration is holding a day of appreciation for you in an effort to build relationships with local plumbing companies. There will be free food, drinks, live entertainment and EXTREME door prizes! No, we're not participating in the recession!

Thursday, April 16

Open House for Nationwide Insurance
You are invited to join us and Nationwide insurance agent Nathan Dagley for an open house! Come with questions and be ready to meet some new people.

Tuesday, Nov 10

Katy Area Chamber of Commerce - After Hours Event
If you own a business in the Katy area, you are invited to come mingle, network, and build relationships at the Katy Chamber of Commerce After Hours Event. There will be great food, entertainment, and NETWORKING. Be sure to bring lots of business cards.

Questions?

Give us a call at 281.599.9393 for information.