Comments for Broadband-Help.com

Comment on TalkTalk by Alec Tritton

Alec Tritton — Wed, 21 Nov 2012 11:46:01 +0000

Don’t do it – don’t change to Talk Talk
Two months ago I was persuaded to change my phone line to Talk Talk – what a mistake! Earlier this month I had a problem with lots of noise on the line and after many calls to support in India who kept telling me there was nothing wrong, I eventually persuaded them to send out an engineer (once i agreed that I would pay if it was my problem). Anyway to cut a long story short and after numerous phone calls, and a further visit of the Talk Talk engineer who confirmed exactly the same problem, eventually a BT engineer came and found the fault was on a telegrapgh pole 200m from the house. Problem solved EXCEPT I have been charged for the original visit – now I am going to have to spend hours again on the phone to India to get the charge dropped – I am not staying a day longer than I have to with this useless company

Comment on BT Total Broadband by karen

karen — Thu, 15 Nov 2012 00:14:12 +0000

my broadband stops and starts and i tried to get infinity installed and they gave me 2 dates and i remained in and they disgusted me by not even bothering to show up., and now my total broadband is getting worse. the customer service is also very poor i believe i have been sent round the world for a british service

Comment on Q&A: Help with BT Hub connecting wireless to PC? by Gizzo

Gizzo — Wed, 07 Nov 2012 04:36:58 +0000

Your BT Hub is what’s otherwise known as a “wireless router” – it takes the internet connection and broadcasts (‘routes’) it wirelessly within its specified range. In order for your computer to pick up the wireless signal, it will have to have a wireless receiver either built in or in the form of a wireless adaptor (which simply plugs into an available USB port).

The first thing you should do is check and see whether or not the computers that you’re trying to connect wirelessly to the Hub are ‘wireless enabled’ (i.e. have a wireless receiver built in). If you’re looking this up in the manual, you may see this capability listed as “wireless” or “WiFi”, but both mean exactly the same thing in this context.

If any of the computers that you’re trying to connect DO have a wireless receiver built in, then all you need to do is find out how to enable the device and connect to your Hub. The steps for doing this depend on your Operating System (Windows XP, Vista, 7 etc.). Follow the steps at the links listed at the bottom of this answer for detailed instructions on how to connect to your Hub using the Windows Operating System. If the device does physically exist but isn’t working for you, then you should contact your computers’ manufacturer for support or post another question on Yahoo! Answers with details of the problem.

If any of the computers that you’re trying to connect DO NOT have a wireless receiver built in, then you will have to purchase a wireless adaptor (aka. “dongle”) to plug into a empty USB port on the computer you wish to connect wirelessly. Wireless adaptors come in many shapes and sizes, but all you need to know is your Operating System (to make sure that it’s compatible) and that there are two speed standards currently in common use; “G” and “N”. “G” is much more common, but “N” is much faster. The likelihood is that your Hub is using “G”, and most internet connections in the UK aren’t fast enough to warrant N speed! So unless you regularly transfer files in your house through networked computers, you don’t really need to pay the extra amount for an “N” certified adaptor, although it’s more ‘future proof’. You can expect to pay anything between £20 and £30 for a decent wireless adaptor, but there are cheaper options.

Find out which Windows Operating System you have:

Click Start > Right-click on My Computer > Click Properties.

Connect to your Hub using the Windows Operating System:

Windows XP: http://www.microsoft.com/windowsxp/using/networking/setup/wireless.mspx#4
Windows Vista: http://windows.microsoft.com/en-US/windows-vista/View-and-connect-to-available-wireless-networks
Windows 7: http://windows.microsoft.com/en-US/windows7/View-and-connect-to-available-wireless-networks

Examples of USB wireless adaptors:

NOTE: “G” wont work with “N”, but most “N” adaptors will work with “G”.
NOTE: An adaptor can use either its own software or Windows to connect.

Example #1 (G): http://www.amazon.co.uk/Netgear-WG111-Wireless-54Mbps-Adapter/dp/B0002LHX8O/
Example #2 (N): http://www.amazon.co.uk/NETGEAR-RangeMax-Wireless-N-Adapter-WN111v2/dp/B002CTQTWA/

Comment on Q&A: Help with BT Hub connecting wireless to PC? by Dragon

Dragon — Wed, 07 Nov 2012 03:48:38 +0000

Go to the electronics shop Maplins!! They will have everything for this and if you get stuck ask

Comment on TalkTalk by joan johnston

joan johnston — Tue, 06 Nov 2012 18:01:07 +0000

Has anybody tryed to get a TABLET to work on TALK TALK.
Im haveing a nightmare hour half on phone to them today.
got cut off twice, i bought new TALBlet carnt access it because
the password talktalk given wont accept it so no use or orement.
In process in sending tablet back but really wont it.
CAN ANYBODY HELP ME sort this out. this morning a Customer adviser after
telling him loads of times repeat themselves went out to Philippines useless, i live 10min from TalkTalk call centre why carnt they leave it in
england. he said we dont support TABLET really dont believe that in this day and age of technogly, you carnt tell me NO TalkTAlk customers dont have
Tablet has a second back up for travelling about.
Im in my 50s still at work working on computer, so im not divi on systems do no what im doing
PLEASE PLEASE SOMEBODY HELP ME SORT THIS OU>
Thanks much appreciacted
Joan Johnston-Preston
in England, chaeap labour i suppose

Comment on TalkTalk by marina

marina — Tue, 06 Nov 2012 14:10:10 +0000

These people are the WORST service providers in the UK. Not only were they unable to transfer my home service in a timely manner, they REPEATEDLY denied there was a problem, telling me that the service was in fact active. IT WAS NOT. In the end, it took 3 weeks and for a BT engineer to come out to figure out what the problem was. DURING THAT TIME, I lost a 1000 job (I am a computer programmer) AND I had to top up a mobile broadband dongle repeatedly– that which they promised they would reimburse me for. But you can already guess what happened- they REFUSE to reimburse for the costs of having to get service elsewhere, and in fact, just to make it better, they claimed I was only without service for 3 days. PS> I was 8 months pregnant during all of this and as a result of being unable to deliver a job on time, I have had to shorten my maternity leave. THIS SERVICE IS BS. STAY AWAY!

Comment on Who do I use my iPhone 4 as a wifi reciever to connect my PC to a adsl router? by Rob

Rob — Mon, 05 Nov 2012 19:18:15 +0000

Yep. I too am unclear as to what you mean. Is your question “HOW do I use my iPhone 4 as a wifi reciever to connect my PC to a adsl router?” If so, then you can’t use your iPhone in that way. And you wouldn’t need to as your PC already connects to your router.

So, perhaps you just want to connect your iPhone 4 to your ADSL router? You can only do this if your ADSL router is a Wireless ADSL Router. If your router isn’t wireless, you can add a wireless switch to it and your steps could be:

1. Buy a wireless switchrouter from PCWorld or elsewhere.
2. Plug it into the back of your ADSL Router
3. Configure your new switch. Take note of your new wireless security key.
4. Turn on wireless on your iPhone 4; it should see your new wireless switchrouter.
5. Type in the key on your iPhone 4

Good luck!

Rob
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http://www.helpcomputing.net
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Comment on Does using sky on the xbox use up monthly Internet broadband allowance? by Lisa

Lisa — Sun, 04 Nov 2012 21:30:39 +0000

Watching movies etc will use up data, for example a standard quality movie would take up 600mb-1000mb, And a hd movie could take anywhere from 3gb-8gb of usage. (1gb= 1000mb)

If You’ve got a allowance of 30gb (which is 30,000mb) or something, be careful not to go ever the limit as some internet providers will charge you extra.

Comment on Buffalo Wireless-G Broadband ADSL2+ Modem Router (WBMR-G54) by Sidney

Sidney — Sat, 29 Sep 2012 17:16:05 +0000

I have just bought this item but is not easy to use at all.
Instead of plug and play wireless router, it seems I have to download some software to configure to use it as wireless. Too much work, especially when we have many wireless routers that you can plug in and your laptop will find the signals. Disappointed.

Comment on Virgin Media by W

Mon, 24 Sep 2012 08:20:17 +0000

Virgin Media is AWARE there is a FAULT in the B29 6ST Reservoir Road, Selly Oak, Birmingham area and will still sell you the FIBRE-OPTIC BROADBAND, SUPERHUB Internet.

Virgin promises internet speeds of up to 20MB but most of the time it’s less than 1MB. They have been aware of the problem since September 2011 and sold us the package in February 2012 and it took us several months to find out that there was a problem and it will not be resolved until sometime later this year or next.

The signal drops out consistently especially during the evening when there are quite a few people using the internet. So, if you want consistent internet service, this is not an ideal provider for you in this area.

According to one of Virgin Media’s representatives, the service in this area is unacceptably bad and will not be repaired any time in the future.

Good luck in your search for high-speed internet!