VON Blog - Pete Wilson Blog

Two Heads Aren’t Better Than One

Tue, 19 May 2009 05:01:19 PDT

One of the most commonly missed opportunities in telecom negotiation is when enterprise companies piecemeal their efforts for the book of business they purchase from a given supplier. For example, an enterprise may buy local, long distance, data and wireless services from AT&T and in many cases there will be separate contracts in place for each class of service, with ...

Evolution of Competition

Tue, 05 May 2009 09:11:45 PDT

Historically there has been tremendous competition in the telecommunication services industry as evidenced by a consistent 25 year pattern of falling prices. Falling telecom prices has driven usage, validating the economic theory called the elasticity of demand. With lower prices, people/businesses made more phone calls, connected more sites to their network, increased their data bandwidth and invested in mobility solutions ...

The Hidden Cost of Loyalty

Mon, 13 Apr 2009 07:29:29 PDT

In all service relationships, the quality of those relationships will have a significant and direct bearing on the perceived quality and value of the service being purchased. All credible suppliers take great care and place much emphasis on building and maintaining great relationships with their customers. The supplier goal is to build loyalty which serves as an excellent defense against ...