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U.S. Hiring Plans for Q4 2015 Strongest in Eight Years; Global Outlook Uneven

Tue, 08 Sep 2015 04:01:48 +0000

Employers in India, Taiwan, Japan, U.S. and Romania most optimistic globally; Brazil, Italy hiring environment weakest, while China labor marketRead the Rest...

U.S. Hiring in the Third Quarter Among Most Optimistic Globally According to Manpower Employment Outlook Survey

Tue, 09 Jun 2015 04:10:10 +0000

Italy and Brazil Only Countries Where Employers Report Negative Hiring Plans MILWAUKEE (June 9, 2015) – The Manpower Employment Outlook Survey,Read the Rest...

U.S. Hiring Plans Remain Solid for Quarter 2 2015, According to Latest Manpower Employment Outlook Survey

Tue, 10 Mar 2015 04:14:22 +0000

EMBARGOED UNTIL March 10, 2015, AT 12:01 A.M. EST Employers in 40 of 42 Countries and Territories Upbeat on Hiring, ChinaRead the Rest...

2015 to Kick Off with Steady Hiring Expectations in the U.S. According to Latest Manpower Employment Outlook Survey

Tue, 09 Dec 2014 05:01:16 +0000

Global hiring shows few signs of dramatic uptick in new year MILWAUKEE (Dec. 9, 2014) – The latest Manpower EmploymentRead the Rest...

ManpowerGroup Connects with Top Partners at 12th Annual Supplier Diversity Roundtable

Thu, 25 Sep 2014 18:26:11 +0000

Top Suppliers and Diversity Champions Honored MILWAUKEE (Sept. 25, 2014) – ManpowerGroup’s 12th annual Supplier Diversity Roundtable was held inRead the Rest...

Right Management Publishes eBook on How to Develop Future Leaders

Tue, 23 Sep 2014 14:53:56 +0000

Free Resource Offers Best Practices for High Potential Talent Development MILWAUKEE (Sept. 23, 2014) – Right Management, the career andRead the Rest...

Year-End Hiring Plans Edge Up in the U.S. According to the Quarter 4 2014 Manpower Employment Outlook Survey

Tue, 02 Sep 2014 14:08:32 +0000

Global employers anticipate stronger finish to the year than 12 months ago MILWAUKEE (Sept. 9, 2014) – The latest ManpowerRead the Rest...

Senior HR Executives Identify Leadership Development as Top Priority for 2014

Thu, 10 Jul 2014 10:00:21 +0000

Too Few Organizations Have Confidence in Leadership Pipeline, Reports Right Management Study MILWAUKEE (July 10, 2014) – Leadership development isRead the Rest...

Human Resources Must Evolve to Tackle Global Talent Shortages, Says ManpowerGroup

Wed, 18 Jun 2014 14:01:10 +0000

HR Leaders Need to Become Supply and Demand Experts, Marketers and Designers MILWAUKEE (17 JUNE 2014) – ManpowerGroup (NYSE: MAN), theRead the Rest...

Manpower Employment Outlook Survey Shows Positive Trend in U.S. Hiring Plans for Quarter 3 2014, Strongest Since 2008

Tue, 10 Jun 2014 05:01:58 +0000

Opportunities for job seekers expected to remain mostly positive worldwide MILWAUKEE (June 10, 2014) – The latest Manpower Employment OutlookRead the Rest...

Answers to the World’s Scariest Employment Law Questions

Thu, 29 Oct 2015 16:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares. In this engaging and interactive webinar, Mark will answer the world’s most terrifying employment law questions. He’ll not only address the questions that keep you awake at night but also ensure that you get all the latest employment law news on everything from hiring to firing and beyond. After this fast-paced hour, you’ll walk away with: -Answers to difficult legal questions -Up-to-the-minute information on the latest employment law developments -Tips and tools on everything from hiring to firing -Practical solutions based on real-life examples Your host is Mark Toth, chief legal officer of ManpowerGroup™ North America.

2015 Talent Shortage Insights

Thu, 25 Jun 2015 16:00:00 +0000

Does your organization struggle to find the right talent? You’re not alone. Many organizations face ongoing challenges finding the right candidates with the right skills – the people who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, while surveying over 5,000 hiring managers, ManpowerGroup's 10th annual Talent Shortage Survey revealed that 1 in 3 U.S. employers continue to struggle filling mission-critical positions. Join ManpowerGroup for a complimentary webinar designed to provide insights into the talent shortage and offer strategies to overcome hiring challenges and accelerate business success. By participating in this webinar you will: •Gain insights into factors behind the talent shortage and how it impacts your organization. •Learn how your hiring challenges compare to those of other employers and understand why competition for in-demand talent today is so intense. •Get insights into the top 10 hardest jobs to fill, how they have changed over the past decade and why employers continue to have difficulty filling these critical roles. •Identify strategies you can pursue to overcome your shortages and win the race for in-demand talent. Your expert for this informative webinar is Christopher Rowland, ManpowerGroup Managing Director.

What’s New and What’s Next in Employment Law

Thu, 26 Feb 2015 17:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to provide insight into what’s new and what’s next in employment law. It’s a new year and there’s no shortage of interesting things happening in the world of employment law. In this engaging and interactive webinar, Mark will provide updates on all the latest developments as well as his perspectives on what may be coming next. Along the way, he’ll share plenty of tips and tools to help you stay out of legal hot water. After this fast-paced hour, you'll walk away with: + The very latest updates on employment law + A peek into the future of employment law + Tips and tools for everything from hiring to firing + Practical solutions based on real-life examples Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style. For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/.

Fostering Leadership Potential in the Next Generation of Leaders

Wed, 10 Dec 2014 18:00:00 +0000

Organizations of all shapes and sizes are constantly challenged to adequately fill and strengthen their leadership pipeline – thus calling into question if they are truly prepared to take on the challenges of today and achieve the strategy charted for the future. Please join us for an exciting and thought provoking webinar featuring Gelair Gilson and Jayson Finnigan from ManpowerGroup as they explore challenges to attracting high performing talent to leadership roles and the keys to identifying and fostering potential in the next generation of leaders.

Answers to the World’s Scariest Employment Law Questions

Thu, 30 Oct 2014 16:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to reduce your employment law nightmares. In this engaging and interactive webinar, Mark will answer the world’s most terrifying employment law questions. Mark will address the questions that keep you awake at night and ensure that you get all the latest employment law news on everything from hiring to firing and beyond. After this fast-paced hour, you'll walk away with: •Answers to difficult legal questions •Up-to-the-minute information on the latest employment law developments •Tips and tools on everything from hiring to firing •Practical solutions based on real-life examples Your host is Mark Toth, chief legal officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal, HR and business issues in a uniquely entertaining style. For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/.

Countering Contact Center Attrition

Thu, 11 Sep 2014 16:00:00 +0000

Your inbound and outbound call teams directly interact with your customers and impact satisfaction, word of mouth and revenue. Yet attrition in contact center/customer service roles is a chronic problem for many organizations—whether you have dozens of agents or a handful of phone reps. Are these simply high-turnover roles? We don’t think they have to be. Hear from Manpower’s contact center experts how to better manage attrition and increase your ROI. Expert Insights on Contact Center Talent Join Manpower on Thursday, September 11 when Tracy Santos, Manpower Program Director and 30-year Contact Center veteran, and Nimo Shah, Senior Business Analyst and former Staffing Specialist, share their insights on tackling attrition and producing a higher ROI. They will discuss: • The national average for attrition in contact center/customer service roles and how to compare that to your attrition rates • Best practices on how to hire-to-retain • Internal and external factors that make a difference in cultivating performance and loyalty Plus, they’ll share real examples of how Manpower has moved the needle on retention and satisfaction. This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI).

2014 Talent Shortage Trends: Understanding the challenges

Thu, 17 Jul 2014 16:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to provide insights into the 2014 talent shortage that can increase your opportunity for success. #TalentShortage Organizations face ongoing challenges finding the right candidates with the right skills – the people who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, ManpowerGroup's 9th annual Talent Shortage Survey revealed that more than 1 in 3 U.S. employers continue to struggle filling mission-critical positions. By participating in this webinar you will: • Gain insights into factors behind the talent shortage and how it impacts your organization. • Learn how your hiring results compare to those of other employers. • Benchmark your hiring challenges, and understand your competition for in-demand talent. • Get insights into the top ten hardest jobs to fill. • Identify creative sourcing techniques you can pursue to overcome the talent shortage and win in today’s intense race for skilled talent.

Strategies to Fuel the Energy Workforce

Wed, 11 Jun 2014 16:00:00 +0000

Join us for an interactive discussion of today’s energy talent shortage, the drivers behind it, mistaken perceptions about the industry, and the best practices of companies and educators. Driven by the results of new Manpower research, we’ll dive into Strategies to Fuel the Energy Workforce. We’ll provide a framework for understanding the workforce strategies that energy companies can use to gain competitive advantage and ready themselves to compete domestically and globally. Panel Participants: + Cheryl Knight, President, Knight & Associates Ltd. Cheryl focuses on collaborative approaches to workforce issues in the energy space + Sunny Ackerman, Vice President & General Manager, Manpower Sunny specializes in energy workforce issues + Tony Rogers, Ph.D., Senior Consultant, Right Management Tony specializes in talent development in the energy sector

Everything You Ever Wanted to Know About Negotiation (in 60 minutes or less)

Thu, 15 May 2014 16:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to tell you everything you ever wanted to know about negotiating. In this fun and fast-paced hour, Mark will share the best-ever negotiation tips in the history of the universe based on all the latest research… and his 20+ years of legal experience. You’ll walk away with a series of simple yet powerful negotiating tools you can put to use immediately. By participating in this webinar, you’ll learn everything you could possibly ever want to know to become a top-notch negotiator, including: •Negotiation essentials that everyone in business should know. •An understanding of negotiation pitfalls and how to avoid them. •Practical, real-life examples of negotiation successes and failures. •A handy checklist you can use to assess and improve your negotiation skills. •Everything you need to become the best negotiator Your host is Mark Toth, chief legal officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal, HR and business issues in a uniquely entertaining style. For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/.

The Who, What, Where, Why and How of Networking

Thu, 20 Mar 2014 15:00:00 +0000

Networking. Everybody talks about it, particularly in regards to job search success, but do you really know the who, what, where, why, and how of networking? Join this webinar to learn: • Who should be networking? • What is networking? • Where does networking take place? • Why networking is important • How to network, including how to get started and what to say

Health Care Reform: Considerations in 2014

Tue, 11 Mar 2014 16:00:00 +0000

Health Care Reform continues to be an important topic with far reaching implications. The impact on employers and individuals, as well as the insurance and health care industries, are top of mind for every employer. The many facets of the Affordable Care Act, impending regulations and sometimes contradictory information in the media, only add to the confusion surrounding how to best craft a business strategy in response to the law. In this fourth webinar of our Health Care Reform series, we will cover the following: • An update on where the law stands today • Misconceptions about the Affordable Care Act • Business challenges created by the Affordable Care Act • Considerations for managing your contingent labor pool • A 2014 checklist

What’s New and What’s Next in Employment Law for 2014

Thu, 30 Jan 2014 17:00:00 +0000

It’s a new year and there’s no shortage of interesting things happening in the world of employment law. In this engaging and interactive webinar, Mark will provide updates on all the latest developments as well as his perspectives on what may be coming next. Along the way, he’ll share plenty of tips and tools to help you stay out of legal hot water. After this fast-paced hour, you’ll walk away with: • The very latest updates on employment law • A peek into the future of employment law • Tips and tools for everything from hiring to firing • Practical solutions based on real-life examples Your host is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and widely known for his ability to present legal and HR issues in a uniquely entertaining style. DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

They Gain, You Retain – Creating a Culture of Career Development

Thu, 05 Dec 2013 17:00:00 +0000

As leaders, you are being challenged to find new ways of engaging your employees to drive productivity and meet business goals. Unleashing your employees’ potential will be the most important competitive edge to drive future success and growth. • Do your managers develop their people and drive the talent pipeline by having effective career discussions with their employees? • Do your employees take ownership for navigating and managing their own careers in ways that will support your business needs? Join us for “They Gain, You Retain – Creating a Culture of Career Development.” During this webinar, we will discuss how you can think differently about your career development programs to drive engagement and retention strategies. Hear the challenges your peers are facing and how they are dealing with key issues. • Understand the Business Case for uncovering talent, how to provide opportunities for growth and development to increase employee engagement • Receive practical guidance on how to develop a career development strategy road map to drive bottom line results • Understand how your peers are dealing with this issue in their organizations for maximum business impact Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Keep Your Resumé Out of the Trash: 10 Tips for Today’s Resumé

Thu, 14 Nov 2013 18:00:00 +0000

For every resumé you send out, how many do you think get read by employers? Probably nowhere near as many as might you think. Employers are using smarter technologies and search tools to make the hiring process more efficient and save them time and money. How do you make sure your resumé makes it to the top of the “must-read” pile and doesn’t end up in the recycle bin? In this webinar, you’ll learn how to turn your resumé into a strategic, highly-customized document. We’ll discuss ways to clearly convey your knowledge and expertise as well as ideas for building and showcasing your personal brand. Your resumé should tell the true story of the best candidate for the job: you. By participating in this webinar, you’ll learn how to: • Use keywords to help employers find your resumé • Develop your resumé with a results focus • Incorporate data, facts and figures to your advantage • Use a cover letter to encourage employers to read your resumé • Emphasize and convey your brand ***Please note this webinar is NOT eligible for HRCI recertification credit.

Top Candidates Are Out There: What Are You Doing to Recruit Them?

Wed, 06 Nov 2013 15:00:00 +0000

With the economy improving and more job opportunities becoming available, there is a pool of highly qualified individuals looking for better career opportunities. However, this also means your business is in danger of losing your best talent to competitors. Are you prepared for the upcoming talent war? Join this interactive panel session to hear industry experts discuss how to take advantage of the turnover wave with tips on retaining your best talent and strategies for recruiting top candidates for your business.

Answers to the World’s Scariest Employment Law Questions 2013

Thu, 31 Oct 2013 16:00:00 +0000

In this engaging and interactive webinar, Mark will answer the world’s most terrifying employment law questions. Mark will address the questions that keep you awake at night and ensure that you get all the latest employment law news on everything from hiring to firing and beyond. After this fast-paced hour, you'll walk away with: •Answers to difficult legal questions •Up-to-the-minute information on the latest employment law developments •Tips and tools on everything from hiring to firing •Practical solutions based on real-life examples Hosting this webinar is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and well-known for his ability to present legal and HR issues in a uniquely entertaining style. For a sneak preview, check out Mark’s popular employment law blog, or "blawg" at manpowergroupblogs.us/employment_blawg/. DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

How to Recruit and Retain Top Talent as a Small Business Owner

Thu, 26 Sep 2013 19:00:00 +0000

With the undersupply of qualified talent and more competition to find and recruit them, it is vital to your businesses’ success to play to the strength of your business against other small, medium and even enterprise businesses. Learn new approaches to recruiting the most talented employees in this competitive market, and once you've recruited them, how to maximize their potential. About Tom: Tom Becker is vice president of recruiting for ManpowerGroup North America. In his role, Tom is responsible for developing the recruiting strategy and overall operational framework, with a focus on creating a world-class recruiting organization across all of ManpowerGroup’s lines of business. Most recently, Tom served as vice president of recruiting for North American operations for the ManpowerGroup brand, Experis. Tom joined Experis when Manpower acquired COMSYS in April 2010. At COMSYS, he served as senior vice president of recruiting, leading the company’s recruiting, employment branding and the consultant experience organizations. Tom has extensive experience leading large recruiting and change management organizations. He is considered an industry recruiting expert, providing public commentary on recruiting best practices and innovations.

Employment Law Talk Show

Thu, 29 Aug 2013 16:00:00 +0000

Want to get all the latest legal developments, control your litigation expenses, bulletproof your investigations, sleep better at night and quite possibly stay out of jail? Then you’ll want to join this engaging, interactive and occasionally humorous webinar addressing the hottest topics in the employment law universe. After this fast-paced hour, you'll walk away with: • Up-to-the-minute information on the latest employment law developments • Practical guidance on how to prevent and manage litigation • Tools and tips for conducting investigations and reducing termination risk • Mark's updated Employment Law Tool Box packed with helpful “cheat sheets” on all major employment laws, a sample social media policy and much more DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Health Care Reform: What you need to know in 2013 and beyond

Tue, 20 Aug 2013 15:00:00 +0000

As organizations prepare to implement many provisions of the Patient Protection and Affordable Care Act, they are also faced with having to manage continually changing facets of the legislation. In the third installment of our Health Care Reform webinar series, we will examine the changes and implementation of the Patient Protection and Affordable Care Act since the 2012 election and its continued impact on workforce strategy and talent supply. Designed to help you better understand the implications and changes of Health Care Reform in 2013, as well as the opportunity to manage both financial and nonfinancial impacts, this webinar will cover: • A legal update including: - Clarifications on the one-year delay for employer reporting and pay-or-play penalties - Updates on the Marketplaces (Exchanges) - Where you should be in your implementation efforts - What you should accomplish over the next four months • ManpowerGroup’s approach to defining a Health Care Reform strategy • Top misconceptions about Health Care Reform Eligible for 1 HRCI

I’m Ready for a Career Change: Now What?

Thu, 15 Aug 2013 17:00:00 +0000

Sometimes it’s easy to know you want a career change. But, the harder part can be figuring out how to do it. There are lots of things to consider when you want to make a big switch. Will I have the right skills? Do I know if I’m qualified? How do I even get started? In this webinar, we will look at everything you need to consider when it comes to making a career change. We’ll discuss how to identify your transferable skills, how to get relevant experience and how to make your resume look like you know what you’re doing. While it can be scary to make a career change, we will try to offer helpful advice to make it as painless as possible. By participating in this webinar, you’ll learn how to: •Find new career ideas •Research your new chosen career area •Update your current job search materials •How to promote your transferable skills •Build and leverage your career network ***Please note this webinar is NOT eligible for HRCI recertification credit.

The 2013 Talent Shortage

Wed, 31 Jul 2013 16:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to provide insights into the 2013 talent shortage and what that means for hiring and your success. Organizations face an ongoing challenge finding the right people with the right skills – those who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, ManpowerGroup’s eighth annual Talent Shortage Survey revealed that U.S. employers are struggling to fill mission-critical positions, despite continued high unemployment. By participating in this webinar you will: • Gain insights into factors causing the talent shortage and how it impacts your organization. • Find out which are the top ten hardest jobs to fill. • Learn why employers are having difficulty filling jobs and see how you compare. • Identify solutions for winning in today’s intense race for skilled talent. • Learn about the Human Age and the forces of change that are transforming the world of work. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

QUARTERLY MARKET REPORT: Localization, from Programs to Technology

Tue, 18 Jun 2013 16:00:00 +0000

Whether you’re investing in a global initiative or just want to gain further understanding of global trends, TAPFIN’s upcoming complimentary webinar can provide expert insights to advance your success. The webinar will refer to TAPFIN’s latest Quarterly Market Report (QMR) to review emerging trends and new opportunities. Along with global market indicators, this session will highlight the considerations of localizing your workforce strategies and programs as you expand globally. Providing a comprehensive overview of localization dynamics and comparative cost analysis, this webinar will illustrate how Managed Services Providers (MSP) and Vendor Management Systems (VMS) must be aligned with corporate initiatives to facilitate workforce management internationally. You’ll gain knowledge to aid decision-making surrounding workforce planning and MSP operations, plus: • An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies at the regional level • A regional comparison of costs associated with contingent workforce engagement • A strategic overview of localization requirements and consideration • A country-level analysis of the local skill and productivity of the contingent workforce

Global Expansion: Balancing Strategic Priorities

Wed, 22 May 2013 16:00:00 +0000

Expanding your global contingent workforce program involves more than just looking at ever-changing market conditions and challenges. Knowing how your corporate priorities and business objectives will impact your program is also critical to ensure its success. With so many key areas to consider, how do you achieve the right balance and best benefit your business? TAPFIN’s complimentary webinar, Global Expansion: Balancing Strategic Priorities, will review best practices and analyze the five-year trend of the Managed Service Provider (MSP) market to offer insight into how your priorities will impact your program growth. Emerging markets will also be evaluated for opportunity and viability of expansion. During this webinar, TAPFIN global subject matter experts will present real-life examples and case studies of specific industries and markets. You’ll also have the opportunity to have your own questions addressed, so be sure to include your questions during the webinar registration process By participating in this webinar, you’ll gain knowledge to help decision-making surrounding global expansion of contingent workforce programs, including: •How corporate objectives can be aligned to specific market conditions in each country •To what extent these priorities and market dynamics can impact the structure and performance of your workforce programs •What best practices and recommendations can drive the alignment of your objectives and the benefits derived from an expanded MSP program This webinar is eligible for 1 HRCI

Your Job Search Checklist from A to Z

Thu, 16 May 2013 17:00:00 +0000

Today’s job search can be very complicated. How can you manage things like networking, resume writing, interviews, social media, staying organized, references, and more? You need to know the latest and greatest tactics, tips, websites and insider secrets to help you stand out from other job candidates. You need a job search checklist. In this webinar, we’ll walk you through a new set of ABCs. Starting with A for About.me to Z for Zany interview questions and covering everything job search related in between will fill this 45-minute discussion. Be prepared for a fast-paced lesson to introduce you to some new job search ideas as well as some timeless reminders. By participating in this webinar, you’ll learn: •What websites work best for career networking •Simple hints on how to refine your resume •How to boost your personal brand •Interview reminders for a “no regrets” interview •Tips on how to stay motivated during your search ***Please note this webinar is NOT eligible for HRCI recertification credit.

Match Contact Center Talent to Key Performance Indicators

Wed, 24 Apr 2013 16:00:00 +0000

Join ManpowerGroup for a complimentary webinar on how contact center agents impact business performance. In the contact center environment especially, companies recogonize that the people they employ directly impact overall business performance. Hiring candidates with the right skills can positively influence key business performance indicators, and most importantly, the customer experience. Typical contact center KPIs include average handle time, schedule adherence, attendance and customer satisfaction. Recruiting the talented people who can contribute to your success requires going beyond the job description to identify an ideal match with a candidate’s experience, skills, competencies, personality and education. This webinar presented by Amelia Hinson, Vice President of Contact Center Solutions for ManpowerGroup™ Solutions, will offer insights on building a hiring profile to help you: - Predict an agent’s performance - Deliver results to support superior business performance Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

The Leadership Workout

Thu, 18 Apr 2013 16:00:00 +0000

Join ManpowerGroup™ North America's Chief Legal Officer Mark Toth for a complimentary webinar about Leadership. In this engaging and interactive webinar, Mark will share simple, yet powerful tools you can use right now to identify and grow leaders in your organization, become a better leader yourself and avoid critical leadership mistakes that could land you in court (and maybe even jail). Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

The Future of the Manufacturing Workforce

Wed, 27 Mar 2013 16:00:00 +0000

With the continual technological advancements, the manufacturing environment is changing dramatically and constantly. While new technology presents opportunities for performance enhancements, many companies are unable to take full advantage of innovations because of the difficulty to find trained, skilled and experienced people. More and more, businesses are realizing that there’s no single solution for this talent shortage Instead, the solution is multifaceted, requiring the collaboration of employers, educators, associations, governments, and policy makers. This webinar presented by Becca Dernberger, Vice President and General Manager for Manpower, will offer valuable, real-world insights on how manufacturing companies can successfully navigate the challenges of the transforming manufacturing workforce. We hope you will participate to discover ways to gain competitive advantage with the right, skilled talent. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Human Age – The Talent Mismatch

Wed, 27 Feb 2013 17:00:00 +0000

Join ManpowerGroup for a complimentary webinar designed to provide insight into the Human Age, Talent Shortage and what that means for hiring and your success in 2013. Businesses face an ongoing challenge of finding the right people with the right skills – those who can improve performance, strengthen competitive advantage and drive sustainable growth. In fact, ManpowerGroup's research continues to reveal that U.S. employers are struggling to fill mission-critical positions, despite continued high unemployment. The paradox between the difficult to fill open positions and the high number of individuals looking for work, has major ramifications on both employment and business success in the U.S. By participating in this webinar you will: •Learn about the Human Age and the forces of change that are transforming the world of work •Understand the factors causing the talent shortage – and how they impact your business •Identify specialized solutions for winning in today's intense race for skilled talent and edging out the competition •Get practical advice on how to develop and implement a winning workforce strategy Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

LinkedIn Lessons for Career Success

Thu, 21 Feb 2013 18:00:00 +0000

LinkedIn is one of the most powerful professional networking sites available. Over 200 million people are using LinkedIn to showcase their skills, make networking connections and find new career opportunities. Are you one of them? In this webinar, we’ll take you step by step through the ins and outs of LinkedIn. We’ll cover everything from tips for maximizing the new LinkedIn profile to how to uncover new networking connections to building your personal brand. LinkedIn provides many opportunities for career networking and career development, whether you are happily employed or looking for a new job. So, join us to see how LinkedIn can help you. By participating in this webinar, you’ll learn how to: •create a great LinkedIn profile •showcase your brand on LinkedIn •find networking connections •locate job opportunities •leverage groups for career success ***Please note this webinar is NOT eligible for HRCI recertification credit.

What’s New and What’s Next in Employment Law for 2013

Thu, 31 Jan 2013 17:00:00 +0000

Join ManpowerGroup™ North America’s Chief Legal Officer Mark Toth for a complimentary webinar designed to provide revealing valuable insights into what’s new and what’s next in employment law for issues in 2013. It’s a new year and plenty of interesting things are happening in the world of employment law. In this engaging and interactive webinar, Mark will update you and share all the latest developments in employment law and then give you a glimpse of what may be coming next. Along the way, he’ll provide plenty of tips and tools to help you stay out of legal hot water. After this fast-paced webinar, you'll walk away with: •Up-to-the-minute information on the latest employment law developments •A look into the future of employment law •Tips and tools on everything from hiring to firing •Practical solutions based on real-life examples DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Quarterly Market Report

Thu, 13 Dec 2012 17:00:00 +0000

If you’re investing in a global initiative or could benefit from deeper insight into global workforce trends, join TAPFIN for its upcoming complimentary Quarterly Market Report webinar. Subject matter experts from TAPFIN will be presenting results of a quarterly report covering global market indicators, with a focus on Northern Europe and the United Kingdom. This report provides directional information on emerging strategies in the region, and reviews the implications of the availability, capability and cost of the workforce, along with regulatory dynamics and market conditions. By participating in this webinar, you'll have the opportunity to review tactical and strategic implications of going global, ask questions of our experts, and gain understanding to help you make smarter decisions surrounding workforce planning and MSP operations. You’ll also receive: •An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies at the regional level •A regional view of workforce disruption due to labor strikes and shortages across the globe •A demonstration of how a regional strategy can drive alignment of global and local objectives, using Mexico and Central America as an example •A country-level analysis of the local skill and productivity of the contingent workforce Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

How has the Election Affected Healthcare Reform?

Wed, 12 Dec 2012 16:00:00 +0000

Now that the 2012 election is behind us, and we anticipate the impact of the results for the Office of the President, the Senate and the House of Representatives beginning in January 2013, we can expect an influence on the implementation of the Patient Protection and Affordable Care Act (PPACA). However, since neither Democrats nor Republicans have achieved effective control of the White House and both the House of Representatives and the Senate, we may be entering a period of protracted struggle in Congress over the implementation of the law. This one-hour webinar will address key questions from employers, including: -How will the election affect the Health Care Reform Legislation? -What impacts will this have on my organization? -Are there workforce strategy and planning considerations? -What do I need to do next to comply with the Health Care Reform Legislation? -What future decisions do I face? Designed to help you better understand the implications of Health Care Reform and the opportunity to manage and/or offset both the financial and nonfinancial impacts, this webinar will cover: -Post-election implications on Health Care Reform Legislation -Scenarios designed to help you understand the impacts of Health Care -Reform on an organization's workforce and some strategies to consider -Immediate next steps to ensure compliance Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Answers to the World’s Scariest Employment Law Questions

Wed, 31 Oct 2012 16:00:00 +0000

Join ManpowerGroup on Halloween for a complimentary webinar designed to reduce your employment law nightmares. In this engaging and interactive webinar, Mark will answer the world’s most terrifying employment law questions. Send all the questions that keep you awake at night to blawg@manpowergroup.com. Mark will design this webinar around the issues you identify and will ensure that you get all the latest employment law news on everything from hiring to firing and beyond. Hosting this webinar is Mark Toth, Chief Legal Officer of ManpowerGroup™ North America, a former partner in a major employment law firm, and well-known for his ability to present legal issues in a uniquely entertaining style. After spending this fast-paced hour, you'll walk away with: • Answers to difficult legal questions • Up-to-the-minute information on the latest employment law developments • Tips and tools on everything from hiring to firing • Practical solutions based on real-life examples DISCLAIMER: This presentation and the materials are provided for informational purposes only and should not be considered legal or HR advice. Please consult your HR or Legal representative before using or implementing any of the processes or information contained herein. Complimentary Continuing Education Credits: This program has been approved for 1 recertification credit hour toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). Please be sure to note the program ID number on your recertification application form. For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

Decreasing the Skilled Trades Shortage by Increasing Talent Mobility

Thu, 04 Oct 2012 15:00:00 +0000

In ManpowerGroup’s 2012 annual talent shortage survey of nearly 40,000 employers in 41 countries and territories, skilled trades workers were once again identified as the most difficult position to fill globally with an average of three openings for each available skilled candidate. The skill trade shortage not only spans multiple geographies, but multiple industries as well touching advanced manufacturing, commodity driven industries and industrial industries. While many of the demands for skill trades result from a combination of aging populations and industry growth, contrary to popular belief, the current situation skilled trades shortage could be largely solved by making the right talent more mobile. Therefore, it stands to reason that the skilled trades shortage doesn’t necessarily exist because of a numeric shortage of talent, but because of geography and lack of mobility of the right talent. While talent mobility sounds like a simple solution, creating a more mobile skilled trades workforce is not as easy as it seems. Complications like immigration create the need for organizations to work with governments in order to allow skill trades workers into the countries where they are needed to fill economic demands – bringing growth and work to the economies and individuals who need it. In this webinar you will learn: •What are “skilled trades” and why is the talent so hard to find? •Where does the current market shortage for skilled trades stand and why is it there? •Solutions for addressing recruiting problems with skilled trades talent This webinar is eligible for 1 HRCI credit

Quarterly Market Report: Gain Insights Surrounding Workforce Planning

Tue, 25 Sep 2012 16:00:00 +0000

Whether you are investing in a global initiative, or just looking to gain further understanding surrounding global trends, you’ll want to be sure you attend TAPFIN’s upcoming complimentary webinar! The webinar will utilize ManpowerGroup Solutions' latest Quarterly Market Report (QMR) to give insight into emerging trends and new opportunities for your consideration. The report also provides directional insight into emerging challenges and opportunities in each region, and captures regional and country strengths and opportunities to assess implications of the availability, capability, and cost of the workforce, along with regulatory dynamics and market conditions. Tactical and strategic considerations of going global will be discussed, as will detailed global employment conditions by country, including information on labor regulations, supplier capability, technology, and environmental conditions. By participating in this webinar, you'll gain insights to aid decision making surrounding workforce planning and MSP operations, plus: • An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies at the regional level • A regional view of workforce disruption due to labor strikes and shortages across the globe • A demonstration of how a regional strategy can drive alignment of global and local objectives, using Mexico and Central America as an example • A country-level analysis of the local skill and productivity of the contingent workforce Eligible for 1 HRCI Credit

Stand Out From the Crowd: Your Personal Brand

Thu, 13 Sep 2012 17:00:00 +0000

Personal branding is one of today’s hottest career strategy topics and an essential tool for success in today’s world of work. This webinar will define what a personal brand is and outline how to create your own. ***Please note this webinar is NOT eligible for HRCI recertification credit.

Working Successfully with Gen Y in Call Centers

Wed, 29 Aug 2012 16:00:00 +0000

Generation Y has different characteristics from other generations. They not only want more from life, they demand it. They are self-confident, tech savvy, and high performers. They also require more work-life balance, flexibility at work, advancement opportunities, and a say in what’s going on around them. Call Centers pay a high price to find, hire, and train agents, so it's critical to focus on lowering attrition and employee retention efforts. Have you considered changing how your call center functions to accommodate this generation? If not, you may be at direct odds with today’s up and coming workforce – Generation Y Successful call center groups will make adjustments to their management styles, policies, and procedures in order to work effectively and get the most out of these employees. Attend this webinar to learn: •The demographic shift occurring in contact centers •The characteristics of Generation Y •How to communicate with and provide coaching, flexibility and development for Generation Y in a contact center setting Companies that take the time to make changes and adjust how they interact with their employees will obtain positive results well beyond just improved employee performance. The best result will be a higher level of customer satisfaction, which will drive customer loyalty and higher revenues. Eligible for 1 HRCI

How Health Care Reform Impacts Workforce Strategies

Tue, 31 Jul 2012 15:00:00 +0000

For many companies, the workforce strategy and mix deliberately includes full-time, part-time and outsourced labor. The Patient Protection and Affordable Care Act (PPACA), better known simply as Health Care Reform, affects this strategy and the entire continuum of talent supply. With the Supreme Court now having clarified the status of Health Care Reform it is critical to explore opportunities to maximize workforce strategies to manage the overall impact. Key areas of immediate consideration for employers include: •I keep hearing about “pay or play”. What does that mean to me? •Should I change my mix of full time, part time, and outsourced staff given Health Care Reform? •In particular, are there opportunities to use additional outsourced or contingent staff to minimize the impact of Reform on my business? •Do I need to change the design of my benefit plans? Should I change who is eligible? •What additional reporting do I need to do? Are there other new regulations I need to worry about? To understand more about the implications of Health Care Reform and the opportunity to manage and/or offset the financial impact, ManpowerGroup invites you to participate in a one-hour webinar where you will learn: •Significant Areas of Impact and Key Features of the Health Care Reform Law •How Workforce Strategies May Shift in Light of Health Care Reform •Strategic Options to Consider -- Specific to Contingent Labor

Mark Toth’s Employment Law Talk Show

Wed, 25 Jul 2012 16:00:00 +0000

As Chief Legal Officer - of ManpowerGroup North America ™, a company that employs more than three million employees annually, and as a former partner in a major employment law firm, Mark Toth has learned a few things about legal issues in the workplace. Want to lower your legal risk, control your litigation expenses, bullet-proof your investigations, conquer the social media universe, sleep better at night and quite possibly stay out of jail? Then you’ll want to join Mark for this engaging, interactive and occasionally humorous webinar in which he’ll address the hottest employment law topics in the land. Mark will be joined on this webinar by two renowned employment law experts: Joel Spitz, Chair of McGuire Woods’ Labor and Employment Department, and Kathleen O’Toole, Director of Employment Law and Litigation Management for ManpowerGroup North America. After spending this fast-paced hour with them, you’ll walk away with: •Up-to-the-minute information on the latest employment law developments •Practical guidance on how to prevent and manage litigation •Tools and tips for conducting investigations and reducing termination risk •Simple solutions to keep social media from driving you crazy •Mark’s updated Employment Law Tool Box packed with cheat sheets on every major employment law, a sample social media policy and much much more Eligible for 1 HRCI

Talent Mismatch – the Shortage Persists

Wed, 18 Jul 2012 16:00:00 +0000

Business leaders face the ongoing challenge of finding the right people with the right skills to drive their success in the marketplace. ManpowerGroup’s seventh annual Talent Shortage survey reveals nearly half of all U.S. employers are struggling to fill mission-critical positions despite continued unemployment. This paradox, between the struggle to fill open positions and high number of individuals looking for work, has major ramifications on employment and business success in the U.S. During this webinar you will: •Learn about the forces of change in the world and trends that are transforming the world of work. •Understand the factors causing the talent shortage—and how they impact your business. •Identify specialized solutions for winning today’s talent war and gain competitive advantage over companies that put hiring strategies on the back burner. •Get practical advice on how to begin developing and implementing a winning workforce strategy. This webinar is eligible for HRCI credit

Managing Safety--When You're Not a Safety Professional

Wed, 27 Jun 2012 16:00:00 +0000

As companies look to streamline operations, Safety responsibilities are often reassigned. With this trend comes the need to be innovative in your approach and focus your attention on the activities that can keep your organization in compliance and keep your employees safe. All successful safety programs comprise key elements, including Accident Investigation/Corrective Action programs, Culture, Training, Hazard Identification, Management of Injuries, Loss Analysis, Safety Management Systems, Loss Prevention, and the use of Technology. Join us for Managing Safety—When You’re Not a Safety Professional, a valuable session that will provide participants with specific guidance on the implementation, management, and evaluation of each of the key elements driving successful safety programs. Specific attention will be given to cost savings and ease of management. The presentation is designed for non-safety professionals (Engineers, Facilities Managers, Human Resources Professionals, Plant Mangers, Quality Engineers, Supervisors) that are managing safety programs. Eligible for 1 HRCI

Building Skilled Trades Talent for Today’s Demands

Thu, 21 Jun 2012 19:00:00 +0000

In the current labor market, chances are you’re experiencing difficulty finding qualified skilled tradespeople to fill your positions. And you’re not alone. According to Manpower’s Hardest Jobs to Fill survey, employers in six of the world’s ten largest economies ranked skilled trades as the top one or two hiring challenge. This stems from several issues, including increasing retirement of blue-collar workers without adequate replacements, technical training that is not keeping up with businesses’ needs, and the next generation of workers’ lack of interest in skilled trades professions. Despite these challenges, there are great opportunities on the horizon as numerous industries project job growth within skilled trades occupations, indicating a stronger economy fueling more business activity. The critical question: How can businesses ensure they have the qualified skilled trades talent necessary to keep up with increasing demand and take advantage of new opportunity? Join us for “Building Skilled Trades Talent for Today’s Demands,” where we’ll share valuable tips on expanding the skilled trades talent pool through training and recruiting strategies that better meet the needs of business After attending this webinar, you will be able to: •Identify key trends in skilled trades today •Integrate new training/education models to meet the needs of your industry •Implement recruitment strategies to generate more interest in skill trades opportunities This webinar qualifies for 1 HRCI credit

Quarterly Market Report

Tue, 19 Jun 2012 16:00:00 +0000

TAPFIN, a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide, invites you to attend a complimentary webinar that will provide in-depth insight into global employment conditions. Part of ManpowerGroup™ Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. This is shared in part through ManpowerGroup Solutions' Quarterly Market Report (QMR). Whether you are investing in a global initiative, or just looking to gain further understanding surrounding global trends, the QMR results shared in this webinar will give insight into emerging trends and new opportunities for your consideration. The report provides directional insight into emerging challenges and opportunities in each region, and captures regional and country strengths and opportunities to assess implications of the availability, capability, and cost of the workforce, along with regulatory dynamics and market conditions. The webinar will also detail global employment conditions by country and includes information on labor regulations, supplier capability, technology, and environmental conditions. By participating in this webinar, you'll gain insights to aid decision making surrounding workforce planning and MSP operations, plus: •An in-depth analysis of how shifting workforce regulations are impacting requirements and workforce strategies across Europe and throughout Latin America •A regional view of workforce disruption due to labor strikes and shortages across the globe •A country-level analysis of the local skill and productivity of the contingent workforce •A greater understanding of workforce trends related to a respective region

Surviving the Interview Hot Seat

Wed, 06 Jun 2012 17:00:00 +0000

From interview prep to follow up, this webinar will walk you through how to navigate the interview process successfully and land the job you want. ***Please note this webinar is NOT eligible for HRCI recertification credit.

Everything You Ever Wanted to Know About Employee Engagement

Wed, 25 Apr 2012 16:00:00 +0000

Studies increasingly identify employee engagement as the absolute #1 key to performance, productivity and profitability. In preparation for this fun and fast-paced hour, Mark conducted an unprecedented set of interviews, surveys, research and analysis on literally every employee engagement resource in the history of the universe. The result is an information-packed presentation that will: give you all the latest engagement facts and figures; clarify what does and doesn't increase engagement; help you boost engagement at all levels of your organization; and provide a glimpse of the future of engagement. By participating in this webinar, you will obtain everything you could ever possibly want to know about employee engagement, including: -engagement essentials that every HR and business person should know; -insights into how some of the world's best organizations approach engagement; -an understanding of how engagement directly impacts the bottom line; -tips for avoiding disengagement nightmares that can lead to increased turnover and lawsuits; and -a suite of simple yet powerful tools that you can use to increase engagement right now Eligible for HRCI

Hardest Jobs to Fill and Finding the Right Talent for the Long-Term

Wed, 18 Apr 2012 15:00:00 +0000

According to ManpowerGroup’s Annual Talent Shortage Survey of nearly 40,000 employers across 39 countries and territories, the overwhelming majority (89 percent) of companies cited a lack of experience, technical skills, deficiencies or poor soft skills among available candidates as a bar to employability. How is it that with unemployment at the highest levels we’ve seen in recent history, employers aren’t able to find talent? Learn more about what some employers are doing to navigate the complex and challenging landscape and learn ways to find the right talent for the job and your company – and that shares your vision and contributes to success – for the long term. This webinar qualifies for both HRCI and CPE Credit

New Rules of the Job Search

Wed, 11 Apr 2012 17:00:00 +0000

How and where you look for a job has changed. Networking, social media, and technology now play key roles in your job search strategy. This webinar will help you to create a personalized plan to make your search successful. ***Please note this webinar is NOT eligible for HRCI recertification credit.

Social Media and the Talent Landscape: What HR Needs to Know about Social Media

Tue, 20 Mar 2012 19:00:00 +0000

Despite the slow and uneven recovery from the global economic downturn and lingering high levels of unemployment in many markets, organizations around the world still report that they cannot find the talent they need when they need it. According to ManpowerGroup’s 2011 Talent Shortage Survey, one in three employers globally report difficulties filling positions due to lack of available talent—a slight increase since 2010. Talent is becoming the key competitive differentiator, and companies with access to the right talent are working to position themselves to succeed in the rapidly changing world of work. Social media can especially be a powerful resource for recruiters, yet in the majority of organizations, recruiters are not getting the training they need to be successful at finding the right talent for their organizations. Learn how Intuit Right Talent created a holistic social media strategy that recognized them as the second most social company in 2011, ahead of companies like Google, Amazon, and Apple in order to create a social media strategy to reach your recruitment goals and help your organization stay on top of finding the right talent. Qualifies for 1 HRCI

Quarterly Market Report

Thu, 15 Mar 2012 16:00:00 +0000

This webinar will reveal results from ManpowerGroup Solutions’ recently-released Quarterly Market Report (QMR), which details global employment conditions by country and includes information on labor regulations, supplier capability, technology, and environmental conditions. The report provides directional insight into emerging challenges and opportunities in each region, and captures regional and country strengths and opportunities to assess implications of the availability, capability, and cost of the workforce, along with regulatory dynamics and market conditions. Available for 1 HRCI

Diversity in the Human Age: the People Side of Strategy in the U.S. & Europe

Wed, 08 Feb 2012 16:00:00 +0000

With increasing globalization and technological expansion, business leaders worldwide are grappling with new demands for productivity and innovation and the talent needed to deliver and sustain long-term results. With todayâs high levels of global unemployment, competition among employers to attract talent has never been more fierce. Talent has become the key competitive differentiator for organizations, marking the dawn of a new eraâthe Human Ageâwhere an individualâs strengths and potential drive companies and communities forward as capital once did. Attendees will learn: - A broadened definition and approach to diversity management - Why focusing on gender talent gaps helps focus on other areas of diversity - How to create, implement and sustain and effective diversity strategy linked to talent management strategies - How to build an inclusive, authentic culture

Resumes for the Real World

Thu, 02 Feb 2012 18:00:00 +0000

In the real world, everyone needs a resume. Whether you're a seasoned administrative professional, a warehouse worker looking for a career change, a new college graduate, or if you've been unemployed for a few months, your resume is your chance to present your specific skills, experience and accomplishments to potential employers. It's your initial impression with an employer, so what you write -- and how your write it -- are critical for success. We want to share ways to make you look your best. In this webinar, we'll cover all the resume basics, as well as the latest techniques and tips for creating and submitting resumes. We will teach you how to create a resume that will help attract a potential employer and secure an interview. By participating in this webinar, you'll learn: + Resume formatting and style + Electronic and paper resume techniques + What employers want to see on your resume + How to concisely present your skills and experience + Common resume mistakes **Please note that this webinar is not eligible for HRCI credits.

Evolution of Customer Experience and the Voice of the Customer

Thu, 17 Nov 2011 14:00:00 +0000

Customer Service Team. Help Desk. Call Center. Customer Experience Group. No matter what term organizations use to describe the function of central customer contact management, many factors are causing companies to rethink their processes, including: + Changing demographics + Options for location of talent resources + Availability of product enhancing technologies + Interpreting the Voice of the Customer (VoC0 + Work at home arrangements + Retention of internal and external customers All these factors come into play while chief executives are expanding their view beyond cost reductions, revenue increases and market share to the value of a delighted customer and the need to create "apostles" among the customer base, no matter where the workforce resides. This webinar will explore the evolution of customer experience groups over the past 30 years and the drivers of change, both the good and not so good. During this webinar you will learn to: +Identify factors contributing to the evolution of customer experience groups +Develop a more productive workforce +Appreciate the value of a delighted customer base