Key Happenings at support.sas

Reset your SAS Profile Password and update your information

Renee Harper — Sun, 08 Jan 2012 22:01:47 +0000

~ Contributed by Marci Russell, Project Manager, SAS ~ The SAS Profile application is very important to the business of knowing our customers and providing you the information you need about SAS. Today, you create a Profile for actions like subscribing to SAS e-newsletters, downloading software, viewing your e-learning and [...]

Performance help for customers running SAS on AIX

Renee Harper — Thu, 22 Dec 2011 20:01:25 +0000

Back in September, I shared performance help for SAS 9 users who run on Windows 2008. At that time, I promised more insights from Margaret Crevar. Your next installment has arrived! For all the SAS customers running on AIX (5, 6, or 7), please note that SAS and IBM have [...]

Choosing the right pumpkin

Renee Harper — Fri, 30 Sep 2011 18:56:10 +0000

Contributed by Memsy Price, Product Marketing Manager, SAS Here in North Carolina, October is a magical month. Temperatures and the humidity return to bearable levels and the landscape turns into a classic postcard image of autumn. One of my favorite fall traditions is to go to a local pumpkin patch [...]

Performance Help for SAS®9 on Windows 2008

Renee Harper — Mon, 12 Sep 2011 17:45:51 +0000

Configuring and tuning an environment is part luck and part science. Luckily, a group of employees at SAS dedicate their time to helping you improve system performance. Margaret Crevar is one of those people. She just recently shared several papers with me so that I can share them with you. [...]

New SAS Release Brings Changes for Documentation

Renee Harper — Tue, 12 Jul 2011 14:25:35 +0000

Contributed by Helen Weeks, Editing Manager, SAS Whether you're moving to SAS 9.3 or still using SAS 9.2, you'll want to check out the changes that we made to the Product Documentation on support.sas.com. Navigation Changes Many things in the documentation remain the same, but you will notice a few [...]

Updated Discussion Forums Arrive on Thursday

Renee Harper — Wed, 22 Jun 2011 00:00:00 +0000

I've always suffered from a strong sense of deja vu. Never has the feeling been stronger than this week. This blog was started way back in 2007 to keep you posted on changes on support.sas.com. I remember writing a post one morning in October 2007 titled in part, Anticipation. I [...]

Job Postings Have a Place

Renee Harper — Wed, 01 Jun 2011 14:30:26 +0000

A few of the things that my mother drilled into me as a kid really did stick. One of them is that everything has a place and when you put an item in the appropriate place, you can always find it. Today, I received a few messages about job postings [...]

It's the Search

Renee Harper — Wed, 25 May 2011 13:42:59 +0000

My friend Leslie posted this comment as her Facebook status: "There are no answers, just the search." At first I thought, "Now that is just silly. Of course there are answers." Then I thought about it a little more. Maybe she is right. The Customer Support Website has hundreds of [...]

Search Changes Available May 18

Renee Harper — Tue, 17 May 2011 20:29:04 +0000

The time has come. The launch sequence has started. At 11 pm EST, the process will begin to update the search results page. The new results page looks different and offers some really cool new features: A drillable navigation on the search results page shows result totals for various sections [...]

Absence Makes the Heart Grow Fonder, Right?

Renee Harper — Mon, 02 May 2011 09:53:29 +0000

We've all heard that at some point. You heard it when your best friend moved across town or changed schools. They were words of comfort when you returned from summer camp with your first crush. And you heard them again at graduation when you and your friends were scattered to [...]