The Portal - your gateway into all things IT Service Management

The Portal - The Initial Episode of the Portal

info@cportalinc.com — Wed, 08 Jul 2009 14:25:57 -0400

In this episode...
- An introduction to this series of podcasts
- A look at IT Service Management projects during tough economic times
- New trends in ITSM tools, Software As A Service (SAAS)
- Upcoming events at CP

The Portal - Maximizing Your Investment in IT Service Management

info@cportalinc.com — Wed, 08 Jul 2009 14:26:22 -0400

In this Episode:
- Introduction by Sarah
- David speaks on the value of ITSM
- Ed provides an overview of Event Management
- John speaks on the importance of Metrics and KPIs
- Sarah wraps it up with a brief summary and a list of upcoming events

The Portal - The Commercialization of ITIL

info@cportalinc.com — Wed, 08 Jul 2009 14:30:25 -0400

In this Episode:
- Introduction by Sarah
- Sarah interviews David about the commercialization of ITIL
- Sarah wraps it up with a brief summary and a list of upcoming events

The Portal - Moving Beyond RACI in ITIL V3

info@cportalinc.com — Fri, 25 Sep 2009 14:56:55 -0400

While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

The Portal - ITIL V3 Awareness Tutorial

info@cportalinc.com — Fri, 25 Sep 2009 14:37:37 -0400

In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduced and how it can help your organization optimize IT.