tag:typepad.com,2003:weblog-1818589 2012-05-23T08:17:53-07:00 Staffing blog and healthcare staffing blog. Marketing, sales, design and technology related information for companies in the staffing industry. Website design, web marketing, vendor management, healthcare staffing business strategies, and marketing tips. TypePad StaffingRobothttp://feedburner.google.com tag:typepad.com,2003:post-6a0111684bfa6f970c0168ebabec91970c 2012-05-23T08:17:53-07:00 2012-05-23T08:20:55-07:00

This week, Staff Care - the locum tenes division of AMN Healthcare - released the results of a recent survey regarding temporary physician staffing trends. The data is from from 2011 and has several interesting findings. Locum tenens physicians remain a commonly used resource for most healthcare facility administrators. For the fifth year in a row, at least 75% of healthcare facility administrators indicated they had used locum tenens physicians to supplement their existing staffs sometime in the previous 12 months. You can download the complete survey at the link below. Give it a read. It's well worth it. http://www.staffcare.com/uploadedFiles/staffcare2012surveyPDF.pdf

Jason Lander <div xmlns="http://www.w3.org/1999/xhtml"><p>This week, <a href="http://www.staffcare.com/" target="_blank" title="physician staffing agency">Staff Care</a> - the locum tenes division of <a href="http://www.amnhealthcare.com/" target="_blank" title="amn healthcare staffing agency">AMN Healthcare</a> - released the results of a recent <a href="http://www.staffcare.com/uploadedFiles/staffcare2012surveyPDF.pdf" target="_blank" title="locum tenens staffing trends and data">survey regarding temporary physician staffing trends</a>.</p> <p><strong>The data is from from 2011 and has several interesting findings.</strong></p> <blockquote> <p>Locum tenens physicians remain a commonly used resource for most healthcare facility administrators. For the fifth year in a row, at least 75% of healthcare facility administrators indicated they had used locum tenens physicians to supplement their existing staffs sometime in the previous 12 months.<strong><br></strong></p> </blockquote> <p><a class="asset-img-link" href="http://www.staffingrobot.com/.a/6a0111684bfa6f970c016305c32af3970d-pi"><img alt="Screen Shot 2012-05-23 at 8.12.15 AM" class="asset asset-image at-xid-6a0111684bfa6f970c016305c32af3970d" src="http://www.staffingrobot.com/.a/6a0111684bfa6f970c016305c32af3970d-500wi" style="display: block; margin-left: auto; margin-right: auto;" title="Screen Shot 2012-05-23 at 8.12.15 AM"></img></a><br>You can download the complete survey at the link below. Give it a read. It's well worth it. </p> <p><a href="http://www.staffcare.com/uploadedFiles/staffcare2012surveyPDF.pdf" target="_blank" title="physician staffing trends and data">http://www.staffcare.com/uploadedFiles/staffcare2012surveyPDF.pdf</a></p></div><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=5v6ZF6dSaYE:9YW7oCmI3K8:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=5v6ZF6dSaYE:9YW7oCmI3K8:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/StaffingRobot/~4/5v6ZF6dSaYE" height="1" width="1"/> http://www.staffingrobot.com/staffingrobot/2012/05/temporary-physician-locum-tenens-survey-data.html tag:typepad.com,2003:post-6a0111684bfa6f970c0167669716e3970b 2012-05-18T14:23:35-07:00 2012-05-18T14:23:35-07:00

This weeks headline news stories from The Healthcare Staffing Report. Here is a list of this weeks top Headline News: Monday: Major Privacy Breach At Ontario Hospital Tuesday: California Docs Need Help Meeting EHR Requirements Wednesday: Healthcare Becoming Top Employer Thursday: California proposes $190M Medicaid cuts to hospitals Friday: Healthcare Continues to Face Talent Shortage Please follow The Healthcare Staffing Report on Twitter.

Jason Lander <div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://www.staffingrobot.com/.a/6a0111684bfa6f970c0133ed97e41b970b-pi" target="_blank"><img alt="Hcsr-logo-50" src="http://www.staffingrobot.com/.a/6a0111684bfa6f970c0133ed97e41b970b-320wi"></img></a> This weeks headline news stories from <a href="http://www.healthcarestaffingreport.com/" target="_blank" title="Healthcare Staffing News Information">The Healthcare Staffing Report</a>.</p> <div> <p> </p> <p><strong>Here is a list of this weeks top Headline News:</strong></p> <p>Monday: <a href="http://www.ctv.ca/CTVNews/Canada/20120506/privacy-breach-ontario-hospital-120506/" target="_blank" title="hospital security breach">Major Privacy Breach At Ontario Hospital</a></p> <p>Tuesday: <a href="http://www.informationweek.com/news/healthcare/EMR/240000261" target="_blank" title="ehr requirements">California Docs Need Help Meeting EHR Requirements</a></p> <p>Wednesday: <a href="http://www.fiercehealthcare.com/story/healthcare-becoming-top-employer/2012-05-14" target="_blank" title="healthcare employment">Healthcare Becoming Top Employer</a></p> <p>Thursday: <a href="http://www.fiercehealthcare.com/story/california-proposes-190m-medicaid-cuts-hospitals/2012-05-16" target="_blank" title="california medicaid cuts">California proposes $190M Medicaid cuts to hospitals</a></p> <p>Friday: <a href="http://www.fiercehealthcare.com/story/healthcare-continues-face-talent-shortage/2012-05-18" target="_blank" title="healthcare talent shortage">Healthcare Continues to Face Talent Shortage</a></p> <p> </p> <p>Please <a href="http://twitter.com/StaffingReport" target="_blank" title="healthcare staffing news on twitter">follow The Healthcare Staffing Report on Twitter</a>.  </p> </div> <p> </p> <p> </p> <p> </p> <p> </p></div><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=9XPbuqFeIW4:Biqg72cb1zE:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=9XPbuqFeIW4:Biqg72cb1zE:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/StaffingRobot/~4/9XPbuqFeIW4" height="1" width="1"/> http://www.staffingrobot.com/staffingrobot/2012/05/-the-healthcare-staffing-report-headline-news-051412-051812.html tag:typepad.com,2003:post-6a0111684bfa6f970c01676686ad49970b 2012-05-17T08:33:14-07:00 2012-05-16T15:19:27-07:00

It's a bit late, but we still wanted to share this video put out by Medical Solutions as a thank you to nurses for Nurses Week. Check it out!

Jason Lander <div xmlns="http://www.w3.org/1999/xhtml"><p>It's a bit late, but we still wanted to share this video put out by <a href="http://www.medicalsolutions.com/" target="_blank" title="travel nurse agency">Medical Solutions</a> as a thank you to nurses for Nurses Week. Check it out!</p> <p><iframe frameborder="0" height="315" src="http://www.youtube.com/embed/0nyeHs0_3zg?rel=0" width="560"></iframe></p></div><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=cIVWHW2scUs:_W2hiIgsqvo:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=cIVWHW2scUs:_W2hiIgsqvo:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/StaffingRobot/~4/cIVWHW2scUs" height="1" width="1"/> http://www.staffingrobot.com/staffingrobot/2012/05/ms-video.html tag:typepad.com,2003:post-6a0111684bfa6f970c0168eb809221970c 2012-05-15T09:20:22-07:00 2012-05-15T09:20:22-07:00

What does it mean to 'WOW' your customers? That's a good question that can have many answers. Essentially, WOWing your customers comes down to doing the unexpected. It means going above and beyond and exceeding customer expectations. It doesn't necessarily have to be a big thing and it doesn't have to cost money. It's whatever you can do to make your customer stop and say WOW! I remember a big WOW moment we had this year. We had recently moved to a new hosting company called Media Temple and we ran into an issue trying to configure one of our servers. We sent in a support request to Media Temple. Even though we were completely stuck and needed this issue resolved, we assumed we'd have to wait until the morning for an answer, as it was after 10pm. That was not the case. Media Temple responded within a few minutes. However, they didn't just answer our question, they went ahead and completed the configure change for us and gave us the script they had used to do so. Problem solved. Expectations exceeded. WOW! Another WOW experience I had recently was with BOOQ. BOOQ makes exceptional quality backpacks and other carrying bags. Within the first two months of owning my bag one of the seams on the strap ripped. Although they guarantee their bags I was still prepared for somewhat of a hassle in getting a replacement when I emailed their customer support. That was not the case. BOOQ simply asked...

Jason Lander <div xmlns="http://www.w3.org/1999/xhtml"><p><a class="asset-img-link" href="http://teamhively.com/wp-content/uploads/2012/05/customer-wow.jpg"><img alt="image from teamhively.com" border="0" class="asset asset-image at-xid-6a0111684bfa6f970c0168eb80914c970c image-full" src="http://www.staffingrobot.com/.a/6a0111684bfa6f970c0168eb80914c970c-800wi" style="display: block; margin-left: auto; margin-right: auto;" title="image from teamhively.com"></img></a><strong>What does it mean to 'WOW' your customers?</strong> That's a good question that can have many answers. Essentially, WOWing your customers comes down to doing the unexpected. It means going above and beyond and exceeding customer expectations. It doesn't necessarily have to be a big thing and it doesn't have to cost money. It's whatever you can do to make your customer stop and say WOW!</p> <p>I remember a big WOW moment we had this year. We had recently moved to a new hosting company called <a href="http://mediatemple.com/" title="web hosting">Media Temple</a> and we ran into an issue trying to configure one of our servers. We sent in a support request to Media Temple. Even though we were completely stuck and needed this issue resolved, we assumed we'd have to wait until the morning for an answer, as it was after 10pm. That was not the case. Media Temple responded within a few minutes. However, they didn't just answer our question, they went ahead and completed the configure change for us and gave us the script they had used to do so. Problem solved. Expectations exceeded. WOW!</p> <p>Another WOW experience I had recently was with <a href="http://www.booqbags.com/" title="quality back packs">BOOQ</a>. BOOQ makes exceptional quality backpacks and other carrying bags. Within the first two months of owning my bag one of the seams on the strap ripped. Although they guarantee their bags I was still prepared for somewhat of a hassle in getting a replacement when I emailed their customer support. That was not the case. BOOQ simply asked for my address and a copy of my receipt. When I provided both they sent me a new pack, no questions that. In addition, the bag I purchased was now out of date so they sent me the new version. WOW!</p> <p>Both of these instances we're relatively <a href="http://teamhively.com/699-5-ways-to-delight-your-customers" title="making customers happy">small gestures toward customer happiness</a>. However, they both had the same effect - they have me as a customer for life. Now, anytime someone asks me for a web hosting recommendation I introduce them to Media Temple. Whenever someone asks about where to get a great new carrying bag - I link them to BOOQ.</p> <p>I've personally worked for companies in the past that would have seen both of these customer service examples as being too costly in terms of time and real dollars. However, companies like BOOQ and Media Temple obviously know the value of <a href="http://teamhively.com/806-what-our-customers-say-about-hively" title="What Our Customers Say About Hively">providing exceptional customer service</a>. This type of customer service focus mentality has to be a part of the entire company culture. It has to be started and promoted by the owners and executives, and believed and practiced by every employee.</p> <p>The great thing about all of this is that making your customers happy makes your employees happy. <strong>There is no greater feeling than knowing the service you provided solved someone's problem or made someone happy.</strong> Empowering your employees to WOW your customers and instilling in them the virtues of doing so, will pay off in big returns for any business.</p> <p>More and more companies are embracing this belief and implementing <a href="http://www.teamhively.com" title="real time customer feedback">systems to give employees immediate feedback</a> about how they have WOW'd their customers, or how they can improve their service and WOW them in the future. Giving your employees the chance to make a real difference in the day to day activities of their customers is one of the greatest investments you can make in the personal growth of your employees, and your business as a whole.  </p></div><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=IxX6dka52OI:cJwVnrXxgy0:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=IxX6dka52OI:cJwVnrXxgy0:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/StaffingRobot/~4/IxX6dka52OI" height="1" width="1"/> http://www.staffingrobot.com/staffingrobot/2012/05/why-wowing-your-customers-matters.html tag:typepad.com,2003:post-6a0111684bfa6f970c0163057a09ea970d 2012-05-11T09:25:56-07:00 2012-05-11T09:25:56-07:00

This weeks headline news stories from The Healthcare Staffing Report. Here is a list of this weeks top Headline News: Monday: Healthcare Job Growth Slows in April Tuesday: iPads and Medecine Are The Future Wednesday: Why ER's Don't Close Healthcare Gap Thursday: Study: ED Wait Times Vary Friday: Major Privacy Breach At Ontario Hospital Please follow The Healthcare Staffing Report on Twitter.

Jason Lander <div xmlns="http://www.w3.org/1999/xhtml"><p><a href="http://www.staffingrobot.com/.a/6a0111684bfa6f970c0133ed97e41b970b-pi" target="_blank"><img alt="Hcsr-logo-50" src="http://www.staffingrobot.com/.a/6a0111684bfa6f970c0133ed97e41b970b-320wi"></img></a> This weeks headline news stories from <a href="http://www.healthcarestaffingreport.com/" target="_blank" title="Healthcare Staffing News Information">The Healthcare Staffing Report</a>.</p> <div> <p> </p> <p><strong>Here is a list of this weeks top Headline News:</strong></p> <p>Monday: <a href="http://www.healthleadersmedia.com/content/HR-279764/Healthcare-Job-Growth-Slows-in-April.html" target="_blank" title="healthcare job growth april 2012">Healthcare Job Growth Slows in April</a></p> <p>Tuesday: <a href="http://singularityhub.com/2012/05/06/exclusive-interview-with-coo-of-drchrono-ipads-medicine-the-future/" target="_blank" title="ipads healthcare">iPads and Medecine Are The Future</a></p> <p>Wednesday: <a href="http://www.cnn.com/2012/05/07/opinion/carroll-emergency-rooms/index.html?hpt=hp_c2" target="_blank" title="er's close healthcare gap">Why ER's Don't Close Healthcare Gap</a></p> <p>Thursday: <a href="http://www.fiercehealthcare.com/story/hospital-compare-reveals-varied-ed-wait-times/2012-05-07?utm_medium=rss&amp;utm_source=rss" target="_blank" title="er wait time variance">Study: ED Wait Times Vary</a></p> <p>Friday: <a href="http://www.ctv.ca/CTVNews/Canada/20120506/privacy-breach-ontario-hospital-120506/" target="_blank" title="ontario hospital breach">Major Privacy Breach At Ontario Hospital</a></p> <p> </p> <p>Please <a href="http://twitter.com/StaffingReport" target="_blank" title="healthcare staffing news on twitter">follow The Healthcare Staffing Report on Twitter</a>.  </p> </div> <p> </p> <p> </p> <p> </p> <p> </p></div><div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=3dtgdeC1l80:nqbApZ3a8kc:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/StaffingRobot?a=3dtgdeC1l80:nqbApZ3a8kc:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/StaffingRobot?d=qj6IDK7rITs" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/StaffingRobot/~4/3dtgdeC1l80" height="1" width="1"/> http://www.staffingrobot.com/staffingrobot/2012/05/-the-healthcare-staffing-report-headline-news-050712-051112.html