tag:blogger.com,1999:blog-3180473098716499454Thu, 05 Mar 2026 11:54:52 +0000crm softwarehosted crmcrm systemssmall business crmcrm applicationscrm comparisonshttp://smallbusinesscrmblog.blogspot.com/noreply@blogger.com (Dan Evans)Blogger111125tag:blogger.com,1999:blog-3180473098716499454.post-4499675760939499857Mon, 18 Jan 2010 05:46:00 +00002010-10-18T05:06:30.859-07:00crm applications<!-- Generated by Markdown to HTML in MarsEdit -->Depending on who you root for, the Super Bowl might be more interesting for the commercials than for the game. But there will be one major advertiser missing from the starting lineup this year: Pepsi. The soft drink giant publicly announced in December that it would be redirecting its normal big game budget to an in-house initiative involving CRM http://smallbusinesscrmblog.blogspot.com/2010/01/pepsi-trades-super-bowl-for-social-crm.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-2819092397846551096Sun, 10 Jan 2010 23:14:00 +00002010-10-18T05:08:06.269-07:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->In my last piece, I wrote about five reasons why CRM software shoppers had created a buyer's market at the start of 2010. Box.net's Aaron Levie wrote a guest article for TechCrunch this week, outlining some of the reasons why "cloud computing" technology faces a perfect storm for adoption by enterprise in 2010. In it, he reviews how many of the http://smallbusinesscrmblog.blogspot.com/2010/01/crm-software-customers-hitting-storm-in.htmlnoreply@blogger.com (Joe Taylor Jr.)tag:blogger.com,1999:blog-3180473098716499454.post-7540018615286676755Sun, 10 Jan 2010 22:14:00 +00002010-01-10T14:14:27.823-08:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->According to CRM software industry experts, five major forces have shifted power away from vendors and into the hands of clients:Enterprise businesses still see the value in successful CRM software implementation.Compared to other initiatives, the cost of new or upgraded CRM software offers far higher potential for return on investment.More http://smallbusinesscrmblog.blogspot.com/2010/01/crm-software-customers-take-control-in.htmlnoreply@blogger.com (Joe Taylor Jr.)5tag:blogger.com,1999:blog-3180473098716499454.post-4069896288209877550Mon, 28 Dec 2009 00:54:00 +00002009-12-27T16:54:37.113-08:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->In the holiday rush, I overlooked CRM Buyer's feature article, "5 Painfully Common Ways Managers Sabotage CRM." Christopher Bucholtz highlights some of the top ways that teams can inadvertently cause CRM software implementation to fail, such as:Focusing CRM software on managers instead of rolling it out as a benefit to the entire team.Using CRM http://smallbusinesscrmblog.blogspot.com/2009/12/don-sabatoge-your-crm-software-in-2010.htmlnoreply@blogger.com (Joe Taylor Jr.)4tag:blogger.com,1999:blog-3180473098716499454.post-2803978207758927428Mon, 21 Dec 2009 04:18:00 +00002009-12-20T20:18:12.706-08:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->Very few companies want to spend money on CRM software in 2010. Frankly, very few companies want to spend money on anything in 2010. Ironically, most customer service experts already note that the right CRM systems could actually save a company from the fallout of the global recession. Still, most systems managers will find themselves with http://smallbusinesscrmblog.blogspot.com/2009/12/eating-crm-software-leftovers-in-new.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-254354238999449392Sun, 13 Dec 2009 15:33:00 +00002009-12-13T07:33:36.894-08:00hosted crm<!-- Generated by Markdown to HTML in MarsEdit -->At Inc. Magazine, Bryce McDonnell offers a testimonial of how he uses free, open source CRM software to track leads from Twitter, Facebook, and online advertising. His promotions have been successful enough to generate more than 1,000 leads, requiring a strong CRM software solution for filtering and follow-up.Open source solutions, like the Fat http://smallbusinesscrmblog.blogspot.com/2009/12/open-source-crm-software-impossible-or.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-5863569074125712783Wed, 02 Dec 2009 02:38:00 +00002009-12-02T13:34:16.085-08:00hosted crm<!-- Generated by Markdown to HTML in MarsEdit -->That's the question Jerome Pineau asked clients of CRM software purchasers in a recent post on his personal blog.Pineau was reacting to an article by Matt Wallach for Destination CRM Magazine, exploring the blurred distinctions between hosted CRM and on-premise CRM systems. Wallach called out unscrupulous vendors for passing off hardware http://smallbusinesscrmblog.blogspot.com/2009/12/is-your-crm-system-hoax.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-5009700410338328253Tue, 24 Nov 2009 13:26:00 +00002009-11-24T05:26:02.150-08:00<!-- Generated by Markdown to HTML in MarsEdit -->In an opinion piece for CRM Buyer, Christopher J. Bucholtz warns that "feature shock" can thwart the adoption of CRM systems at most organizations. Bucholtz outlines what he calls the "battle" for CRM adoption within large sales teams, usually pitting managers against sales representatives.The worst thing about this battle is that highly effectivehttp://smallbusinesscrmblog.blogspot.com/2009/11/does-your-crm-software-do-too-much.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-4785543051501894915Mon, 23 Nov 2009 03:38:00 +00002009-11-22T19:38:41.492-08:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->In a world where 3G and 4G mobile data technology enables us to get to our data anywhere, what does "mobile CRM software" really mean?Until recently, mobile CRM systems referred to tools that sales professionals used to gather and leverage information while in the field. Real estate professionals and other outside sales veterans pioneered the http://smallbusinesscrmblog.blogspot.com/2009/11/mobile-crm-systems-always-where-you-are.htmlnoreply@blogger.com (Joe Taylor Jr.)4tag:blogger.com,1999:blog-3180473098716499454.post-7074871464743804848Mon, 16 Nov 2009 02:10:00 +00002009-11-22T18:10:49.173-08:00small business crm<!-- Generated by Markdown to HTML in MarsEdit -->In a recent column on CustomerThink, Graham Hill delivers his manifesto for social business. It's an evolution in the way that sales professionals think about their clients and their markets--a societal move that actually implies more than the name suggests. Until now, CRM applications focused on the management of relationships between sales http://smallbusinesscrmblog.blogspot.com/2009/11/small-business-crm-systems-move-from.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-5027337735528635271Tue, 10 Nov 2009 22:56:00 +00002009-11-22T14:56:40.617-08:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->One of the oldest chestnuts in the sales business involves marketing teams that fail to adopt CRM software because they simply cannot get used to the idea of "checking in" with a computer every few minutes. Those old-school sales pros prefer to keep their own checklists on paper or in their head, while their in-person and on-the-phone interactionshttp://smallbusinesscrmblog.blogspot.com/2009/11/does-crm-software-adoption-improve-when.htmlnoreply@blogger.com (Joe Taylor Jr.)4tag:blogger.com,1999:blog-3180473098716499454.post-7999717990595046995Thu, 29 Oct 2009 22:23:00 +00002009-10-29T15:23:02.775-07:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->One of the most daunting tasks for sales teams involves entering leads, quotes, sales, and follow-up details into CRM applications. Some CRM software developers hope to speed up or even eliminate the tedious task of manual data entry by integrating call transcription technology directly into users' desktops.While text-to-speech modules for CRM http://smallbusinesscrmblog.blogspot.com/2009/10/crm-software-call-transcription.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-5839060098441446690Tue, 27 Oct 2009 01:12:00 +00002009-10-26T18:12:20.415-07:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->It's getting pretty close to Halloween, so it's natural for us to start thinking about things that rise from the dead.While nobody's asking for zombie customers, David Taber's compelling piece in CIO asks whether your CRM software can help sales teams recover business from forgotten leads. Taber notes that as many as 80% of leads written off as "http://smallbusinesscrmblog.blogspot.com/2009/10/can-your-crm-software-revive-dead-leads.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-515907785319774899Sat, 17 Oct 2009 13:47:00 +00002009-10-17T06:48:09.532-07:00crm systems<!-- Generated by Markdown to HTML in MarsEdit -->I thought I was being clever when I described a major retailer's point-of-sale and CRM system as being "Soviet-era" on my personal blog. It sounds like the term is creeping up on the collective subconscious, since Phil Wainewright just used it as the headline for his interview with Bob Warfield from HelpStream, a vendor of CRM http://smallbusinesscrmblog.blogspot.com/2009/10/are-soviet-era-crm-applications-holding.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-8338672517783226385Thu, 15 Oct 2009 03:20:00 +00002009-10-14T20:23:04.194-07:00hosted crm<!-- Generated by Markdown to HTML in MarsEdit -->In my last post, I offered a quick view of the recent Danger/Sidekick data loss. It's an event that has hosted CRM users worried for good reason. After all, this kind of data loss can bring Perez Hilton's business to a halt, so what could it do to you if you lost all of your leads and contacts?For CIOs and other technology leaders, this list of http://smallbusinesscrmblog.blogspot.com/2009/10/critical-questions-for-hosted-crm-users.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-5460297102857942063Thu, 15 Oct 2009 02:44:00 +00002009-10-14T20:23:43.904-07:00hosted crm<!-- Generated by Markdown to HTML in MarsEdit -->I just got back from a week out of the office, and I mostly relied on my smartphone to take care of client requests and to keep on top of the news. Sure enough, the week that I was away from my desk, one of the biggest tech stories of the year broke out:Danger, the company that created the popular Sidekick smartphone, notified users that all of http://smallbusinesscrmblog.blogspot.com/2009/10/danger-in-cloud-for-crm-software-users.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-3338879187606946841Mon, 28 Sep 2009 11:39:00 +00002009-09-28T04:39:11.426-07:00crm systems<!-- Generated by Markdown to HTML in MarsEdit -->My recent post about making customers the "fourth pillar" of CRM systems generated some interesting mail in my inbox. A commenter voiced their opinion that effective CRM systems put the customer at the center of a hub. Does viewing the customer as a spoke in the wheel of a process that is already supposed to revolve around them make the customer http://smallbusinesscrmblog.blogspot.com/2009/09/using-crm-software-to-put-customers-at.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-4526974211388123054Fri, 18 Sep 2009 22:03:00 +00002009-09-18T15:03:43.766-07:00small business crm<!-- Generated by Markdown to HTML in MarsEdit -->Software designers railed this month over Intuit's acquisition of personal finance startup Mint. Functionally, Mint fills some gaps in Intuit's product lineup. The maker of Quicken and Quickbooks paid $170 million to acquire both the budget management software and the team that brought it to light. While this might not seem relevant right now to http://smallbusinesscrmblog.blogspot.com/2009/09/use-crm-software-to-back-to-selling.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-8878087380578561550Sun, 13 Sep 2009 20:12:00 +00002009-09-13T13:13:07.870-07:00crm systems<!-- Generated by Markdown to HTML in MarsEdit -->CRM software insiders have been buzzing for a few days about a recent blog post by Bob Warfield from SmoothSpan. Warfield summzrizes some conversations he's had with leaders in the CRM software field about the role that social media can play in the development of new applications and of entirely new ways to approach customer relationship http://smallbusinesscrmblog.blogspot.com/2009/09/making-customers-pillar-of-crm-systems.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-7053322240268183986Sun, 13 Sep 2009 19:44:00 +00002009-09-13T12:44:33.364-07:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->You're not seeing things.Those ads in the trade publications looking for CRM software experts really do say "architect." It's a term that's been bubbling up in the CRM software space for a few years now, and consultant Richard Boardman made it the focus of a recent blog post about the role of the architect in the CRM software planning http://smallbusinesscrmblog.blogspot.com/2009/09/help-construct-crm-software-solutions.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-3671680501582749422Wed, 02 Sep 2009 13:03:00 +00002009-09-02T06:03:16.068-07:00small business crm<!-- Generated by Markdown to HTML in MarsEdit -->For the past year or so, marketers have buzzed about a phenomenon that the editors of Trendwatching have dubbed "The Expectation Economy." According to their description of the trend, easy access to the Internet has accelerated consumers' expectations of companies, regardless of the size of their purchases or the depth of their relationship. Untilhttp://smallbusinesscrmblog.blogspot.com/2009/09/crm-software-helps-companies-navigate.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-3198195920645658219Fri, 21 Aug 2009 11:57:00 +00002009-08-22T11:22:55.659-07:00crm systems<!-- Generated by Markdown to HTML in MarsEdit -->First-time buyers of CRM systems often wonder what makes customer relationship management software tick. Effective CRM tools go beyond lists of names and addresses. They collect and help teams interpret five critical types of data:Transactional DataThe most common kind of data found in CRM systems, transactional data includes information about http://smallbusinesscrmblog.blogspot.com/2009/08/crm-systems-thrive-with-five-kinds-of.htmlnoreply@blogger.com (Joe Taylor Jr.)tag:blogger.com,1999:blog-3180473098716499454.post-2923320358734111863Sat, 15 Aug 2009 21:26:00 +00002009-08-15T14:26:50.728-07:00crm softwarePundits may still be arguing about whether the Obama Administration's "Cash for Clunkers" stimulus program is working too well. However, auto dealers across the country know that the program has brought buyers out to their lots in numbers not seen for years. Savvy car sales managers have prepared for this moment by deploying the next generation of auto industry CRM systems.Long time dealers know http://smallbusinesscrmblog.blogspot.com/2009/08/can-cash-for-clunkers-spur-boom-in.htmlnoreply@blogger.com (Joe Taylor Jr.)2tag:blogger.com,1999:blog-3180473098716499454.post-2128053734601907741Thu, 06 Aug 2009 18:19:00 +00002009-08-06T11:19:21.521-07:00crm systems<!-- Generated by Markdown to HTML in MarsEdit -->If your business depends on Twitter for any part of its customer relationship management strategy, this morning probably felt a little quiet. The popular social networking platform experienced a brief outage today, apparently due to a denial of service attack powered by an army of compromised PCs. Of course, the same thing can happen to just abouthttp://smallbusinesscrmblog.blogspot.com/2009/08/what-happens-when-your-crm-software.htmlnoreply@blogger.com (Joe Taylor Jr.)1tag:blogger.com,1999:blog-3180473098716499454.post-7080856873339420165Mon, 27 Jul 2009 20:41:00 +00002009-07-27T13:41:06.894-07:00crm software<!-- Generated by Markdown to HTML in MarsEdit -->Mark Suster posted an excellent summary of his advice for entrepreneurs who want to hone their elevator pitch. THe "pitch" used to be something that screenwriters worried about: explain the movie you want to make to Jeffrey Katzenberg in the time it takes for you to ride the elevator from his office to the garage.These days, the elevator pitch is http://smallbusinesscrmblog.blogspot.com/2009/07/pitch-your-crm-software-project-in-30.htmlnoreply@blogger.com (Joe Taylor Jr.)1