BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network

BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network http://www.processexcellencenetwork.com/ PEXNetwork.com – Insight and Inspiration for Process Professionals   The Process Excellence Network is a global community for process professionals, business leaders and executives who want to improve their businesses through process and operational excellence. With a global membership of 90,000+, and a burgeoning global portfolio of live events, webinars, and networking Wed, 22 May 2013 18:12:09 GMT Subscribe with My Yahoo!Subscribe with NewsGatorSubscribe with My AOLSubscribe with BloglinesSubscribe with NetvibesSubscribe with GoogleSubscribe with PageflakesSubscribe with FeedLoungeSubscribe with Live.comAdd to Any Feed Reader Would it be better to think of banking as a technology business? http://feedproxy.google.com/~r/SixSigmaIQ/~3/1rSP_P5SBw0/ They manage our money. They give us loans. And they grease the wheels the global capitalism. But&nbsp;letting them do it are the bits and bytes of global computing power. So would banks do better if they thought of themselves more as technology companies rather than<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/1rSP_P5SBw0" height="1" width="1"/> Wed, 22 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/would-it-be-better-to-think-of-banking-as-a-techno/ How too much process is killing innovation http://feedproxy.google.com/~r/SixSigmaIQ/~3/BgZcvjI_XGA/ Does a focus on problem solving leave you at risk of missing major market changes? Too much focus on process and their methodologies stifles innovation and creativity. Instead, stop fixing and restoring and instead focus on<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/BgZcvjI_XGA" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/how-process-is-killing-innovation/ 5 things process excellence professionals can learn from nurses: Lean for Services http://feedproxy.google.com/~r/SixSigmaIQ/~3/8knRHXezbAs/ In honour of the recent World Nursing Day, Debashis Sarkar looks at five things process excellence professionals can learn from nurses. You all would probably agree that nursing is probably among the noblest profession on earth. Since Florence Nightingale laid the foundatio<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8knRHXezbAs" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/5-things-process-excellence-professionals-can-lea/ Does the financial services industry require a new approach to innovation? http://feedproxy.google.com/~r/SixSigmaIQ/~3/pjtHheHE34k/ The financial service industry was once seen as ultra-conservative and risk-adverse. &nbsp;Your local banker would stare you down across the desk and stamp approved or declined on your mortgage application. But the industry &ndash; and the world - has come a long way since the bespeckled<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/pjtHheHE34k" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/advice-for-innovation-in-financial-services-let-yo/ RBS' Sophie Blakstad on why major change programmes fail and other intrigues http://feedproxy.google.com/~r/SixSigmaIQ/~3/K8TOvUCxgLg/ It can be all too easy to get lost in details but it&#39;s especially important when you&#39;re improving processes to keep looking at the big picture. So how can you shift your focus to outcomes? In this Process Perspectives podcast&nbsp;Sofie Blakstad, CIB Programmes Director at<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/K8TOvUCxgLg" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/why-major-change-programmes-fail-and-other-intrigu/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ E-BOOK (Part 2): A Brief Summary History of Western Leadership Thought In The Last 100 Years http://feedproxy.google.com/~r/SixSigmaIQ/~3/31EkCm8mnEk/ Political activist Marcus Garvey once noted that &quot;a people without the knowledge of their past history, origin and culture is like a tree without its roots.&quot;&nbsp; In this downloadable e-book, the second in an 8-part series, Larry Duckworth uses latest research from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/31EkCm8mnEk" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/white-papers/e-book-a-brief-summary-history-of-western-leadersh/ 4 Key Strategies for Deploying Agile and Responsive BPM http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Business Process Management (BPM) helps to optimize your business processes, empower your people, and ultimately reduce costs across the enterprise.&nbsp; However, enterprise-level BPM has traditionally been a lengthy process.&nbsp; As we move towards a world where rapid change and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 21 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 3 reasons Business Process Management is becoming more important http://feedproxy.google.com/~r/SixSigmaIQ/~3/hvU3_gxA0XY/ In spite of on going quibbles surrounding obscure jargon, maturity curves and definitions &ndash; a recent article on bpmleader.com questions whether the discipline&rsquo;s latest guise is Kaizen 2.0 - BPM continues to trail blaze its way through 2013. In fact, a case study of BPM i<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hvU3_gxA0XY" height="1" width="1"/> Mon, 20 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/3-reasons-business-process-management-is-becoming/ Exiting the financial quagmire: Using Six Sigma to reduce operational risk in financial services http://feedproxy.google.com/~r/SixSigmaIQ/~3/FeR2sSK2Glc/ How risk managers can use FMEA and control charts to control risk Financial service organizations are under severe pressure to cut operational costs while simultaneously being expected to comply with increasingly strict regulator<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FeR2sSK2Glc" height="1" width="1"/> Mon, 20 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/using-six-sigma-to-manage-operational-risk-in-fina/ Process Fun of the Week: Make a wish...how strategic planning really happens: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/l3ooz7RtBzY/ &quot;A goal without a plan is just a wish&quot; - Larry Elder In this week&#39;s Process Fun - the wishful thinking that&#39;s at the heart of too many companies: <a href="http://www.humanresourcesiq.com/images/articl<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/l3ooz7RtBzY" height="1" width="1"/> Fri, 17 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/process-fun-how-strategic-planning-really-happens/ High Pressure PEX: Transforming the patient experience when every second counts http://feedproxy.google.com/~r/SixSigmaIQ/~3/5YswHNq0h6U/ As shifting demographics and healthcare reforms put added pressure on hospitals, many are looking to improve processes to help them cope. Here&rsquo;s how Moffitt Cancer Center responded to a looming bed shortage by putting the patient first. &nbsp;&nbsp; Time is a precious<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/5YswHNq0h6U" height="1" width="1"/> Thu, 16 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/high-pressure-pex-transforming-the-patient-experie/ Looking at the Other Side of the ‘Moon’: The Deming Files http://feedproxy.google.com/~r/SixSigmaIQ/~3/LWnowt9FaEQ/ The dangers of managing only by what you can see If you&#39;re managing by visible numbers alone you&#39;re likely not getting the real picture of what&#39;s going on. W <span style="font-s<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/LWnowt9FaEQ" height="1" width="1"/> Thu, 16 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/looking-at-the-other-side-of-the-moon/ Tackling a hospital bed shortage through process excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/vor1upefFxc/ Florida-based Moffitt Cancer Center has been annually ranked on U.S. News &amp; World Report&rsquo;s &ldquo;America&rsquo;s Best Hospitals&rdquo; list of top cancer centers since 1999. But that&rsquo;s not to say that there haven&rsquo;t been some improvements needed along the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vor1upefFxc" height="1" width="1"/> Thu, 16 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/tackling-a-hospital-bed-shortage-through-process-e/ Deploying Hoshin Kanri as a Competitive Weapon http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ In recent times there has been a significant increase in the adoption of Hoshin Kanri. Executives in leading companies like Danaher, Toyota and ITT attribute a significant part of their success to their Hoshin based business systems. But getting strategy deployment methodologies like<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 16 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 8 process fundamentals (and how they can help you assess your business process maturity) http://feedproxy.google.com/~r/SixSigmaIQ/~3/-1hzmQMqZNM/ Contributor Robin Barnwell looks at eight fundamentals of process management and the importance of keeping maturity assessment simple for your business users. Any large business can appear a &ldquo; mess &rdquo; of business processes. &nbsp;Everywhere you loo<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/-1hzmQMqZNM" height="1" width="1"/> Wed, 15 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/assessing-business-process-maturity/ Will NFC and mobile payments revolutionise customer brand loyalty? http://feedproxy.google.com/~r/SixSigmaIQ/~3/KLwxdUvLDT4/ If you ask anyone in the banking, mobile or retail industry about the next disruptive technology, the answer&nbsp;will be&nbsp;NFC (Near Field Communication). NFC (Near Field Communication) is the technology that will allow&nbsp;consumers to tap and pay for things using their<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/KLwxdUvLDT4" height="1" width="1"/> Wed, 15 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/will-mobile-payments-revolutionise-the-retail-cust/ Is your company experiencing "change overload"? Three dials you need to know: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/HIl4nwzNrx8/ Ever hear complaints from people that &ldquo;their plate is full&rdquo; or &ldquo;there&rsquo;s too much going on&rdquo;?&nbsp; How can you possibly hope to roll out any form of process change in such conditions and hope to succeed?&nbsp;&nbsp; This month, columnist Jeff Cole shares three<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/HIl4nwzNrx8" height="1" width="1"/> Wed, 15 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/three-magic-dials/ Design of Experiments - underutilized and unloved? http://feedproxy.google.com/~r/SixSigmaIQ/~3/Qj0YP8kIXLY/ Experimentation may conjure up images of mad scientists in labs hunched over strange concoctions -&nbsp; but it&rsquo;s not just for scientists. Most of the world&rsquo;s leading companies run experiments to help them make decisions about which course of action will yield best<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Qj0YP8kIXLY" height="1" width="1"/> Wed, 15 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/design-of-experiments-underutilized-and-unloved/ Is US manufacturing on the rise? http://feedproxy.google.com/~r/SixSigmaIQ/~3/zIuTTxqmx3o/ Don&rsquo;t let government rhetoric and the China blame game hide the truth PEX contributor Sam Miranda evaluates the claim of an American manufacturing renaissance, arguing that political posturing obscures proper investigat<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zIuTTxqmx3o" height="1" width="1"/> Mon, 13 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/is-the-us-manufacturing-renaissance-real-don-t-let/ Customer Loyalty: I am not loyal, but why should I be?: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/_Ijf0mtRu38/ &nbsp; Too&nbsp;few loyalty schemes actually inspire loyalty, says columnist Ian Gotts. Here&#39;s why gaining customer loyalty means more than just a clever program. </em<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_Ijf0mtRu38" height="1" width="1"/> Mon, 13 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/loyalty-i-am-not-loyal-but-why-should-i-be/ Photographic highlights from PEX Week Europe 2013 Awards http://feedproxy.google.com/~r/SixSigmaIQ/~3/tJEsfW6NRMY/ Amid much cheering, champagne swilling and merriment, PEX Network&rsquo;s European award winners were announced during last week&#39;s annual PEX Week Europe conference in London.&nbsp; (Full list available <a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/tJEsfW6NRMY" height="1" width="1"/> Fri, 10 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/photographic-highlights-from-pex-week-europe-award/ Process Fun of the Week: Curtains drawn on Windows 8: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/R_Z0hDAgfto/ In 2001, software behemoth Microsoft released Windows XP, an operating platform so well received&nbsp;that it became an office institution and tech boffins declared the&nbsp;arrival of Windows&nbsp;Vista a day of mourning. Testament to XP&#39;s majestic dynasty is the fact that Microsoft<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/R_Z0hDAgfto" height="1" width="1"/> Fri, 10 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-so-much-hate-for-microsoft/ Transforming the patient experience at Moffitt Cancer Center http://feedproxy.google.com/~r/SixSigmaIQ/~3/hFFxq-A5wxg/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hFFxq-A5wxg" height="1" width="1"/> Fri, 10 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/transforming-the-patient-experience-at-moffitt-can/ 5 essential questions to ask yourself when selecting Business Process Management (BPM) software http://feedproxy.google.com/~r/SixSigmaIQ/~3/ke6SVu_68zs/ Business process management (BPM) software can prove a highly useful tool for all sorts of organisations, helping with the design, automation and deployment of various procedures and workflows. The introduction of such systems is a big step for a company, so it can pay to pose some<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ke6SVu_68zs" height="1" width="1"/> Thu, 09 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/5-questions-to-ask-yourself-when-selecting-bpm-sof/ PEX Week Europe 2013: Chairman's Opening http://feedproxy.google.com/~r/SixSigmaIQ/~3/UEoQz2uYqtc/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/UEoQz2uYqtc" height="1" width="1"/> Thu, 09 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/pex-week-europe-2013-chairman-s-opening/ PEX Week Europe 2013: The Future of Process Excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/G488W5rZ2Ng/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/G488W5rZ2Ng" height="1" width="1"/> Thu, 09 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/pex-week-europe-2013-the-future-of-process-excelle/ Are we addicted to silos? http://feedproxy.google.com/~r/SixSigmaIQ/~3/xrTs737saHo/ Many businesses organizes themselves into function-based silos - marketing, sales, operations, IT, etc.&nbsp;But&nbsp;silos can become extremely damaging to the overall health of our organizations as&nbsp;employees become more committed to protecting their own kingdoms rather than the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/xrTs737saHo" height="1" width="1"/> Wed, 08 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/are-we-addicted-to-silos/ Is your business 'appy? 3 examples of apps revolutionising customer service http://feedproxy.google.com/~r/SixSigmaIQ/~3/CZb8zjt0Xmk/ The app is an increasingly pervasive business tool - creating new consumer touch-points and accessibility, cementing brand loyalty and turning the smartphone into a payment terminal. But what does it mean for process when apps replace people? PEX Network taps into this debate by l<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/CZb8zjt0Xmk" height="1" width="1"/> Tue, 07 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/is-your-business-appy-about-the-mobile-revolution/ How to harness the power of process innovation http://feedproxy.google.com/~r/SixSigmaIQ/~3/AyTCFhJLJvg/ Process innovation &ndash; changes to the way our processes work - is important to all organisations, because it enables you to do things in new, better and often exciting ways. So, how do we make process innovation systematic? We often change our processes in response to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/AyTCFhJLJvg" height="1" width="1"/> Fri, 03 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/how-can-you-harness-the-power-of-process-innovatio/ Process Fun of the Week: Clerical blooper sees Suffolk County default on debt: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/FRP2uSS5En4/ Suffolk County may be one of the most affluent areas of New York&#39;s Long Island, but an accidental default on interest payments highlighted the precarious state of&nbsp;its coffers. Regulatory filings on April 16 revealed that Manufacturers &amp; Traders Trust Co., escrow agent f<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FRP2uSS5En4" height="1" width="1"/> Fri, 03 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-clerical-blooper-sees-suff/ “IT is spawned from Beelzebub’s ballsack” – Ellis Watson talks process management http://feedproxy.google.com/~r/SixSigmaIQ/~3/9ig89NlQZqI/ He&rsquo;s held leadership positions at Syco, John Menzies and the Trinity Mirror Group. He counts Rupert Murdoch, Simon Cowell, and phone-hacking villains Andy Coulson and Rebekah Brooks as former colleagues. Sam Miranda reports as Ellis Watson ruffles feathers at <a href="http://www.proc<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9ig89NlQZqI" height="1" width="1"/> Thu, 02 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/it-is-spawned-from-beelzebub-s-ballsack-just-anot/ Passion, innovation and the “perfect storm”: 3 takeaways from PEX Week Europe: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/z8V3xTpwHj0/ Process and passion are two words that you don&rsquo;t often hear together. For many, process conjures up the image of arcane diagrams with lots of boxes and arrows, pointy headed statisticians creating fancy looking but unintelligible graphs and a dry, methodical way of working that<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/z8V3xTpwHj0" height="1" width="1"/> Thu, 02 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/passion-innovation-and-the-perfect-storm-3-takeawa/ How to know where you are on the Business Process Management (BPM) maturity curve: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/i_BXeB6d5dA/ We all know that BPM is an uncommon thing, and difficult to pigeonhole: it&rsquo;s partly an approach to managing a business (&ldquo;management by business process&rdquo;, if you like); partly an approach to managing business processes through various changes and lifecycle stages<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/i_BXeB6d5dA" height="1" width="1"/> Thu, 02 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/do-you-know-where-you-are-on-the-business-process/ Online Six Sigma Training with PEX Institute http://feedproxy.google.com/~r/SixSigmaIQ/~3/TgcW_eEwXlQ/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TgcW_eEwXlQ" height="1" width="1"/> Thu, 02 May 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/videos/online-six-sigma-training-with-pex-institute/ Are you limiting your potential to excel by not aligning to the end outcome?: Outperform http://feedproxy.google.com/~r/SixSigmaIQ/~3/7BEtWj4rpjk/ In my past columns, I&rsquo;ve briefly introduced the concept of alignment to drive operational and process excellence.&nbsp; In other words, ensuring that team members have a common understanding of what success looks like and how they can contribute to drive this success.&nbsp;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/7BEtWj4rpjk" height="1" width="1"/> Wed, 01 May 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/are-you-limiting-your-potential-to-excel-by-not-al/ Delivering the benefits of process excellence and creating the environment for change at JEA Utilities http://feedproxy.google.com/~r/SixSigmaIQ/~3/MweOy11wA2w/ PEX Network&#39;s 2013 Deployment Leader of the Year on what it takes to create lasting change What does it take to transform a culture of &ldquo;that&rsquo;s how we&rsquo;ve always done it&rdquo; to one that embraces improve<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/MweOy11wA2w" height="1" width="1"/> Mon, 29 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/articles/delivering-benefits-and-creating-the-environment-f/ How did Australia Post reduce unit costs by 30%? http://feedproxy.google.com/~r/SixSigmaIQ/~3/cFV1JeNjZD8/ Interview by Alex Holderness for PEX Network How have you reduced unit costs by 30% -&nbsp;that&#39;s the question I put to Michael Fromberg, Head of Shared Services at Australia Post recently. He explained the results go bey<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/cFV1JeNjZD8" height="1" width="1"/> Mon, 29 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/how-did-australia-post-reduce-unit-costs-by-30/ PEX Network's 2013 Deployment Leader of the Year on being a "process evangelist" http://feedproxy.google.com/~r/SixSigmaIQ/~3/lTgATO9t-9U/ In this Process Perspectives podcast Rod Hill, Master Black Belt at JEA Utilities, a Florida-based public utilities company and winner of&nbsp;PEX Network&rsquo;s 2013 Deployment Leader of the Year, joins the program to talk about getting started with process excellence at JEA, how he<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/lTgATO9t-9U" height="1" width="1"/> Mon, 29 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/interview-with-jea-s-rod-hill-pex-network-s-2013-d/ Shared vision is the first step to business excellence (plus 3 ways to get those metrics rights) http://feedproxy.google.com/~r/SixSigmaIQ/~3/8UUBD-lkhMg/ &nbsp; Clarity about what marks success from failure is not a clearly defined line in many organisations, writes contributor Matthew Gracie. Here&rsquo;s how a 1% deviatio<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8UUBD-lkhMg" height="1" width="1"/> Fri, 26 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/shared-vision-is-the-first-step-to-business-excell/ Process Fun of the Week: It's a baptism of f*** for one newsreader: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/oxIPKQiakYM/ It&#39;s been another difficult week for the media -&nbsp;the Associated Press news agency had its Twitter account&nbsp;hacked, and a&nbsp;bogus&nbsp;tweet&nbsp;stating Barack Obama&nbsp;was injured in a White House bomb began circulating. The incident rattled the stock market, with the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/oxIPKQiakYM" height="1" width="1"/> Fri, 26 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-it-s-a-baptism-of-f-for-on/ Translating strategy into reality http://feedproxy.google.com/~r/SixSigmaIQ/~3/GibT5Ebp8eo/ In too many organization, nobody &ndash; except perhaps the CEO - is really quite sure what the strategic vision of the company is and how it relates practically to the work they do on a daily basis. Does it matter? More than you might think, says the guest on this Process Perspectives<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/GibT5Ebp8eo" height="1" width="1"/> Fri, 26 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/translating-strategy-into-reality/ Quiz: What type of business networker are you? http://feedproxy.google.com/~r/SixSigmaIQ/~3/KPXzQwD9yd4/ Networking is a crucial part of business success and one of the key reasons that people attend&nbsp;our conferences. By networking with your peers, you can exchange ideas and get tips on how to overcome common problems. Plus, you never know who might help you get that leg up on your next<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/KPXzQwD9yd4" height="1" width="1"/> Thu, 25 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/quiz-what-type-of-business-networker-are-you/ Member of the Month: Tetra Pak's Sean-Mun Liang http://feedproxy.google.com/~r/SixSigmaIQ/~3/Ne6429rAK_M/ In a new series that starts this month we introduce you to&nbsp;our&nbsp;Member of the Month - a process excellence member who&#39;s made an impression on us and will hopefully give you&nbsp;a light-hearted&nbsp;peek inside the PEX community. What makes our members tick? <e<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Ne6429rAK_M" height="1" width="1"/> Thu, 25 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/member-of-the-month-sean-mun-liang/ Top 10 Enterprise Trends Shaping Process Excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ How business transformation&nbsp;is becoming more&nbsp;strategic The last decade has seen a crippling financial crisis, the rise of China and other emerging markets and a rapid improvement in computing power coupled with the increasing dominance of mobile and social technology. With<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 25 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 2 ways to make sure you're getting a return on investment for your benchmarking efforts http://feedproxy.google.com/~r/SixSigmaIQ/~3/FqhY4bgHk_g/ Time to stop looking over your shoulder? Making sure your benchmarking has real return on investment is not easy. Most of our projects start with someone saying, &quot;My boss told me we had to do benchmarking. Leadership wants<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FqhY4bgHk_g" height="1" width="1"/> Wed, 24 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/ensuring-return-on-investment-for-benchmarking/ 7 ideas to cultivate your strengths (not your weaknesses): Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/wEap9MrrAmk/ Drucker wrote that most people think they know their own strengths, but that they are almost invariably wrong. Drucker&rsquo;s question is of critical importance because you cannot build great performance on weakn<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wEap9MrrAmk" height="1" width="1"/> Wed, 24 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/staff-for-strength-not-to-avoid-weakness/ How financial services can use data architecture to share knowledge across the business http://feedproxy.google.com/~r/SixSigmaIQ/~3/F5ik5O5ma7I/ Colin Gibson, Head of Data Architecture, Markets &amp; International Banking at RBS, joins Process Excellence Network ahead of the Big Data Analytics for Financial Services Conference 2013, to discuss what big data and good data architecture means for the financial services industry. Colin<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/F5ik5O5ma7I" height="1" width="1"/> Tue, 23 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/how-financial-services-can-use-data-architecture-t/ 3 essential tips for driving a process change project http://feedproxy.google.com/~r/SixSigmaIQ/~3/6yFOWGxJ9mM/ As process professionals, we&rsquo;ve all seen it happen &ndash; a process change project that starts to go off the rails. Maybe it&rsquo;s taking a lot more time and money than we expected or maybe it&rsquo;s failing to produce as useful results as intended. Whatever the reason,<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/6yFOWGxJ9mM" height="1" width="1"/> Mon, 22 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/top-3-tips-for-driving-a-process-change-project/ Can we 86 Project Management in IT? http://feedproxy.google.com/~r/SixSigmaIQ/~3/8ovxoP5e3lI/ &nbsp; I paid for much of my college education by working evenings and weekends in nightclubs and restaurants where I picked up the term &ldquo;86&rdquo;.&nbsp; Sentences like<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8ovxoP5e3lI" height="1" width="1"/> Fri, 19 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/can-we-86-project-management-in-it/ Process Fun of the Week: American Airlines I.T. hitch: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/y2fHyKe6_P4/ Following last week&#39;s absurdities in the media&nbsp;reporting of Margaret Thatcher&#39;s death, it&#39;s a return to a more textbook pro<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/y2fHyKe6_P4" height="1" width="1"/> Fri, 19 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-american-airlines-i-t-hitc/ Innovation gets squashed when everyone's too busy getting through today: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/7paHsm6uaZg/ Part 4 in a 4 part series on Drucker strategies for weathering the economic storm &ndash; Innovation The U.S and the EU are facing the prospect of low and slow economic growth for the balance of this decade. Most economists b<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/7paHsm6uaZg" height="1" width="1"/> Thu, 18 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/innovation-making-tomorrow-happen-is-often-diluted/ Stop calling them problems, dammit, they’re opportunities!: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/xEl67YL4GdM/ Part 3 in a 4 part series on Drucker strategies for weathering the economic storm &ndash; Exploiting Success The U.S and the EU are facing the prospect of low and slow economic growth for the balance of this decade. Most econ<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/xEl67YL4GdM" height="1" width="1"/> Wed, 17 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/stop-calling-them-problems-dammit-they-re-opportun/ Unleashing an Unstoppable Improvement Culture http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Overcoming resistance to change is often cited as the number one challenge of any organization embarking on process improvement. But what if it is actually the way we run our change programs that is restricting our teams&#39; natural urge to change? In this webinar, Ivan Seselj, CEO<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 17 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Why small, continuous improvements are better than constantly shooting for the moon: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/qTalF8B6f08/ Part 2 in a 4 part series on Drucker strategies for weathering the economic storm &ndash; Continuous Productivity Improvement The U.S and the EU are facing the prospect of low and slow economic growth for the balance of this<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/qTalF8B6f08" height="1" width="1"/> Tue, 16 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/why-small-continuous-improvements-are-better-than/ 4 lessons from magicians on process improvement and change: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/24LX5laQKZg/ &nbsp; What do magicians have to do with process improvement and change?&nbsp; This month, columnist Jeff Cole pulls back the curtain to reveal several things we can a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/24LX5laQKZg" height="1" width="1"/> Tue, 16 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/4-lessons-from-a-magician-on-process-improvement-a/ Without productivity improvements, inflation will get us in the end http://feedproxy.google.com/~r/SixSigmaIQ/~3/JjhRvpinYPs/ Governments face hard choices about spending and deficit levels but doing nothing will lead to inevitable decline. They would be well advised to heed this age old advice as they decide what to do: &ldquo;there&rsquo;s no such thing as a free lunch.&rdquo; Edito<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/JjhRvpinYPs" height="1" width="1"/> Mon, 15 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/without-productivity-improvements-inflation-will-g/ Executive hatchet jobs and other misguided cost cutting exercises: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/Nxt2IjfummA/ Part 1 in a 4 part series on Drucker strategies for weathering the economic storm &ndash; Organized Abandonment The U.S and the EU are facing the prospect of low and slow economic growth for the balance of this decade. Most e<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Nxt2IjfummA" height="1" width="1"/> Mon, 15 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/executive-hatchet-jobs-and-why-you-need-to-stop-mi/ Process Fun of The Week: When breaking news is breaking bad…the media fails: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/GXq_0eX6MfU/ Glaring QC failures are often associated wi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/GXq_0eX6MfU" height="1" width="1"/> Fri, 12 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-when-breaking-news-is-brea/ The importance of marketing process excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/X9nndFtV34I/ The ability to create brand loyalty is not often considered an essential skill for process professionals. But the guest in today&rsquo;s programme says that process professionals could learn a lot from the discipline of marketing. In this Process Perspectives podcast, Delphine<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/X9nndFtV34I" height="1" width="1"/> Thu, 11 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-importance-of-marketing-process-excellence/ Putting Deming's principles into action to transform individuals, communities and organizations http://feedproxy.google.com/~r/SixSigmaIQ/~3/ezV3kMqYbkA/ Deming&rsquo;s Individual Transformed, Part II Dr. W. Edwards Deming estimated that without knowledge of variability, 95% of changes made by management results in no improvement, writes contribut<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ezV3kMqYbkA" height="1" width="1"/> Wed, 10 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/deming-s-individual-transformed-part-ii/ Surfing the wave of Business Process Management (BPM) history: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/ujJ5SNbyxPs/ As the Association of Business Process Management Professionals (ABPMP) marks its 10 th anniversary, columnist Dan Morris looks at how approaches to BPM and business transf<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ujJ5SNbyxPs" height="1" width="1"/> Wed, 10 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/surfing-the-wave-of-business-process-management-bp/ Continuous Improvement at Aon: Realising company, client and employee value http://feedproxy.google.com/~r/SixSigmaIQ/~3/mW3ynPVlq9Q/ Process Perspectives welcomes Peter Dijkstra, senior business consultant at Aon, to discuss the tangible business benefits of continuous improvement campaigns. Tune in to hear how: AON used continuous improvement techniques to improve the link between central policy administration and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mW3ynPVlq9Q" height="1" width="1"/> Tue, 09 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/continuous-improvement-at-aon-realising-company-cl/ Retail embraces social loyalty campaigns - but is a 'like' actually worth anything? http://feedproxy.google.com/~r/SixSigmaIQ/~3/f-8h9IhMUjQ/ &nbsp; On the back of multi-channel madness and developments in mobile and social media, PEX contributor Sam Miranda examines how retailers are exploring innovative new ways of buildi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/f-8h9IhMUjQ" height="1" width="1"/> Mon, 08 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/retail-embraces-social-loyalty-campaigns/ Transformed leadership starts with a transformed individual (and that means you!) http://feedproxy.google.com/~r/SixSigmaIQ/~3/hgOxLnfREVc/ Deming&rsquo;s Individual Transformed, Part I Several decades have passed since some of the management greats &ndash; Dr. W. Edwards Deming and &nbsp;Walter A. Shewhart &ndash; set about to transform the style of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hgOxLnfREVc" height="1" width="1"/> Mon, 08 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/deming-s-individual-transformed-part-i/ Opportunities for big data in retail: Interview with Lastminute.com's William Beckler http://feedproxy.google.com/~r/SixSigmaIQ/~3/Xt3sB7VkZiA/ William Beckler, Director of Innovation at LastMinute.com joins IQPC&#39;s Helen Winsor ahead of the Smart Data Analytics and Retail Forum to discuss how advances in insight and analytics can be used to provide value for the cus<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Xt3sB7VkZiA" height="1" width="1"/> Mon, 08 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/interview-with-william-beckler-director-of-innovat/ Process Fun of the Week: Transparency in business doesn’t always pay off… just ask Lululemon: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/FknM4pX-T-4/ Yoga - an ancient, Hindu exercise lauded for its physical, ce<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FknM4pX-T-4" height="1" width="1"/> Fri, 05 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-transparency-in-business-d/ Are some "Best Practices" better than others? Interview with Frederic Ponsignon, University of Exeter Business School http://feedproxy.google.com/~r/SixSigmaIQ/~3/B-Yz_APLBQY/ A plethora of approaches to improving and optimizing processes has sought to improve quality, consistency, and efficiency within business operations. Total Quality Management, Six Sigma, Lean, Kaizen, Business Process Reengineering, Business Process Management<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/B-Yz_APLBQY" height="1" width="1"/> Fri, 05 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/are-some-best-practices-better-than-others/ Big Data is setting up camp. But can your organisation feel the warmth from its fire? http://feedproxy.google.com/~r/SixSigmaIQ/~3/2d9IuFHmaT4/ The financial services industry is blushing; n<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/2d9IuFHmaT4" height="1" width="1"/> Thu, 04 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/big-data-is-setting-up-camp-but-can-your-organisat/ Top 10 most important Business Process Management (BPM) capabilities http://feedproxy.google.com/~r/SixSigmaIQ/~3/paMkk5zINfU/ This article is part of a series leading up to PEX Network&#39;s upcoming BPM Summit, Europe event taking place this June in Amsterdam where the author, Janne Ohtonen, will be hosting a workshop. To find out more about the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/paMkk5zINfU" height="1" width="1"/> Thu, 04 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/top-10-most-important-business-process-management/ Barclay's VP Warwick Bailey: Unlocking the commercial value of Big Data http://feedproxy.google.com/~r/SixSigmaIQ/~3/nc_yQMdNBaM/ &quot; Big Data is a boastful term...the solution lies with finding data that presents commercial value for the organisation. We look to marry growth and compliance.&quot; In an attempt to slay the Big Data beast, PEX Network presents an exclusive podcast with Warwick Bailey, Vice<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/nc_yQMdNBaM" height="1" width="1"/> Thu, 04 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/barclay-s-vp-warwick-bailey-unlocking-the-commerci/ The pitfalls of employee suggestion programs: Outperform http://feedproxy.google.com/~r/SixSigmaIQ/~3/rEDDy83xGZI/ &nbsp; I wrote in last month&#39;s <a href="http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/tapping-into-the-human-potential<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rEDDy83xGZI" height="1" width="1"/> Wed, 03 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-pitfalls-of-employee-suggestion-programs/ Process excellence and the final frontier: service environments http://feedproxy.google.com/~r/SixSigmaIQ/~3/VlvL13epJq0/ Transferring operational excellence and lean methodologies into service units and businesses presents both technical and personnel challenges. When successful, however, the results can be significant: increased efficiency, better performance and an improved bottom line. So what are the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/VlvL13epJq0" height="1" width="1"/> Wed, 03 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/process-excellence-and-the-final-frontier-service/ Improvement through involvement: Engaging your entire team to reduce loss and sustain improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Engagement is the foundation for all sustained improvement It&#39;s easy to change processes but much more difficult to make continuous improvement and excellence a habit without the systematic engagement of your team. This is something that textile manufacturer Milliken understands<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 03 Apr 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Why it’s time to look beyond Voice of the Customer http://feedproxy.google.com/~r/SixSigmaIQ/~3/To4hxuKU-2Q/ Many of the tools of customer experience management tend to provide a &lsquo;Rear View&rsquo; perspective on what the organization has done, writes contributor Prashant Chavan. The trouble is this doesn&rsquo;t help you anticipate what you&rsquo;ll need to do next to delight customers. </e<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/To4hxuKU-2Q" height="1" width="1"/> Tue, 02 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/why-it-s-time-to-look-beyond-voice-of-the-customer/ Six lessons on using criteria to choose "best fit" processes http://feedproxy.google.com/~r/SixSigmaIQ/~3/93L8PXplL2o/ How easy would life be if we only ever had one option? Remember Henry Ford? OK, I&#39;ll have a black one Mr. Ford - thanks very much, next please. Sometime life is complicated and throws up more than one option, particularly for processes. For example, in the morning I h<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/93L8PXplL2o" height="1" width="1"/> Tue, 02 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/using-criteria-to-choose-best-fit-processes/ Unconventional approaches that can lead to breakthrough innovation http://feedproxy.google.com/~r/SixSigmaIQ/~3/x6Zs02lhRlM/ Looking to achieve breakthrough innovation? Sometimes the answer lies in an unconventional approach. Contributor Robin Barnwell describes a couple of approaches that have worked well for him. <a href="http://www.isixsigma.com/index.php?option=com_k2&amp;view=item&amp;id=432<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/x6Zs02lhRlM" height="1" width="1"/> Mon, 01 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/unconventional-approaches-that-can-lead-to-breakth/ Primordial leadership series focuses on insights from neurscience and sociobiology http://feedproxy.google.com/~r/SixSigmaIQ/~3/lCA16nRgJ9k/ The Primordial Leadership Series is an&nbsp;8- part series on leadership to be published on PEXNetwork.com over the course of the next couple of months.&nbsp;It is based on&nbsp;excerpts from a&nbsp;forthcoming book authored by Lawrence Duckworth, who has himself held leadership roles<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/lCA16nRgJ9k" height="1" width="1"/> Mon, 01 Apr 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/primordial-leadership-series-to-focus-on-insights/ Process Fun of the Week: Ratted out...the beast behind the Fukushima blackout: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/BEi-3dT5WGM/ Calling all cats to protect Japan&#39;s nuclear assets. The culprit - albeit a severely frazzled one -&nbsp;behind the power cut at the F<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/BEi-3dT5WGM" height="1" width="1"/> Wed, 27 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/ratted-out-splinter-the-culprit-behind-fukushima-b/ 5 of the world's most outrageous software glitches http://feedproxy.google.com/~r/SixSigmaIQ/~3/nFvjWQM-S0Q/ &nbsp; Software is a big deal. It&rsquo;s been fictionalised, dramatised, personified and is even set to be romanticised &ndash; Spike Jonze (the director behind &lsquo;Being<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/nFvjWQM-S0Q" height="1" width="1"/> Tue, 26 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/5-of-the-biggest-software-glitches-of-the-last-few/ 8 steps to link process, procedures & business requirements to successful customer outcomes http://feedproxy.google.com/~r/SixSigmaIQ/~3/rf25au7cVB4/ &quot;Requirement gathering&quot; often results in a giant rambling document written in a pseudo business / IT speak that the business says it can&#39;t read and the IT guys say isn&#39;t detailed enough for them to build from, writes contributor Craig Reid. 8 steps to ensure that you&#39;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rf25au7cVB4" height="1" width="1"/> Mon, 25 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/8-steps-to-link-process-procedures-business-requir/ 7 reasons why local councils do not share best practice: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/xJkTpUdDDJs/ &nbsp; I recently got a parking fine in Brighton, a seaside&nbsp;town on the&nbsp;south coast of Britain,&nbsp;and I was very impressed by their e-commerce system for paying o<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/xJkTpUdDDJs" height="1" width="1"/> Mon, 25 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/why-do-local-councils-not-share-best-practice-they/ Is Business Process Management (BPM) moving to the core of business architecture? http://feedproxy.google.com/~r/SixSigmaIQ/~3/9fu5DQ-ujUU/ Industry figures weigh in on&nbsp;where Business Process Management (BPM) is headed PEX Network&rsquo;s flagship PEX Week conference &nbsp;gives us a great opportunity every ye<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9fu5DQ-ujUU" height="1" width="1"/> Thu, 21 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/is-business-process-management-bpm-moving-to-the-c/ Process Fun of the Week: Obama's limo suffers fuel gaffe: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/qjjKzQXkU2U/ If chowing down on the political hot-potato<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/qjjKzQXkU2U" height="1" width="1"/> Thu, 21 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-obama-s-limo-suffers-fue/ 4 lessons from a salesman on selling Business Process Management (BPM) to your organization http://feedproxy.google.com/~r/SixSigmaIQ/~3/v9sNcsMdDwc/ &nbsp; They&rsquo;re the type of people that everyone loves to hate, but being a truly good salesman is not about offering glib solutions or bamboozling people into buying som<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/v9sNcsMdDwc" height="1" width="1"/> Wed, 20 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/4-lessons-from-a-salesman-on-selling-business-proc/ How can you align business strategy to process excellence? http://feedproxy.google.com/~r/SixSigmaIQ/~3/imR940dthNI/ This article is part of a series leading up to PEX Network&#39;s upcoming BPM Summit, Europe event taking place this June in Amsterdam where Janne Ohtonen will be hosting a workshop. To find out more about the event,<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/imR940dthNI" height="1" width="1"/> Wed, 20 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/how-can-you-align-business-strategy-to-process-exc/ Business process improvement and the perils of poor data http://feedproxy.google.com/~r/SixSigmaIQ/~3/epHJkvWHl5A/ How business leaders&nbsp;identify which&nbsp;business processes to&nbsp;improve&nbsp;rests with&nbsp;the sources of information they use to identify problems and performance gaps. But, beware, writes APQC&#39;s Chris Gardner, without the right data&nbsp;businesses run the risk of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/epHJkvWHl5A" height="1" width="1"/> Tue, 19 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/the-cost-of-not-knowing/ Who is investing in Business Process Management (BPM) technology? http://feedproxy.google.com/~r/SixSigmaIQ/~3/o2bEhACdwTU/ PEX Network&rsquo;s recent Future of Process Excellence survey of over 900 process professionals looked at, among other things, technology inv<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/o2bEhACdwTU" height="1" width="1"/> Mon, 18 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/who-s-investing-in-business-process-management-bpm/ Peter Drucker and the art of accomplishing more with less: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/yZZ8oS_Dt34/ Why you might want to abandon profitable markets Everyone knows that despite what top leaders sometimes demand, you can&rsquo;t do more with less --- or can you? Drucker said that you could, and went on to prove it. Read on and l<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/yZZ8oS_Dt34" height="1" width="1"/> Mon, 18 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/peter-drucker-and-the-accomplishing-of-more-with-l/ Process Fun of the Week: A lesson in waste removal…: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/_Dk4O5iOFgE/ &nbsp; Whisky connoisseurs, look away now.... PEX Network&rsquo;s process fun of the week presents you<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_Dk4O5iOFgE" height="1" width="1"/> Fri, 15 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/process-fun-of-the-week-a-lesson-in-waste-removal/ Are you wasting human potential in your processes?: Outperform http://feedproxy.google.com/~r/SixSigmaIQ/~3/Zn-mItv3ut0/ <font color=<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Zn-mItv3ut0" height="1" width="1"/> Thu, 14 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/tapping-into-the-human-potential-within-your-proce/ Deploying Hoshin Kanri as a Competitive Weapon: Interview with Paul Docherty, i-nexus http://feedproxy.google.com/~r/SixSigmaIQ/~3/XCOjqSQtBz8/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XCOjqSQtBz8" height="1" width="1"/> Thu, 14 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/deploying-hoshin-kanri-as-a-competitive-weapon-int/ Are you trouble shooting or getting to true root cause? http://feedproxy.google.com/~r/SixSigmaIQ/~3/YRjDmh9dYL8/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YRjDmh9dYL8" height="1" width="1"/> Thu, 14 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/are-you-trouble-shooting-or-getting-to-true-root-c/ Business Process Improvement as a strategic initiative: Interview with Pegasystem’s Setrag Khoshafian http://feedproxy.google.com/~r/SixSigmaIQ/~3/LyoGnVu7S18/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/LyoGnVu7S18" height="1" width="1"/> Thu, 14 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/trends-in-business-process-transformation/ Business Process Management (BPM) in 2013: Trends and Priorities http://feedproxy.google.com/~r/SixSigmaIQ/~3/nNgzEmgN7AE/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/nNgzEmgN7AE" height="1" width="1"/> Thu, 14 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/business-process-management-bpm-in-2013-trends-and/ Creating a successful process improvement program: DTE Energy's journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/XfggfvlK2f8/ Continuous improvement at DTE Energy is part of the fabric of the culture says Bob Hemrick Director of Continuous Improvement Strategy Group at the company. Today it&#39;s about people and developing their skills and capability to do continuous improvement. But it hasn&#39;t always been<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XfggfvlK2f8" height="1" width="1"/> Wed, 13 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/creating-a-winning-process-improvement-program-dte/ Evaluating the Business Impact of Improvement Projects http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Create a reporting structure to track the&nbsp;relationship between strategic business vision and improvement projects The recent years of austerity have resulted in leaner organisations with reduced budgets &ndash; and the requirement to produce more with less. Executives and managers<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 13 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ A 70-Year old tool enables 21st century change: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/CqFPc65wE08/ Used in root-cause analysis, the cause-and-effect diagram is often aimed at technical issues. But apply it to change management and you can find out a host of reasons as to why people haven&#39;t adopted a process change. Columnist Jeff Cole explains how. </<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/CqFPc65wE08" height="1" width="1"/> Tue, 12 Mar 2013 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/a-70-year-old-tool-enables-21st-century-change/ The impact of digital disruption on process excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/1TYddMrDT0o/ Analyst firm Gartner calls it the Nexus of Forces &ndash; the convergence of social, mobile, cloud and information&nbsp;creating new business models and new ways for companies to interact with and understand their customers. While the Nexus of Forces may sound like something out of an<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/1TYddMrDT0o" height="1" width="1"/> Tue, 12 Mar 2013 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/the-impact-of-digital-disruption-on-process-excell/ Process Fun of the week: 3 Social media disasters: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/aw6zj5PU-CE/ &nbsp; How does social media fit in to business process management? There&rsquo;s no uniform answer &ndash; it really depends on your interpretation of BPM.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/aw6zj5PU-CE" height="1" width="1"/> Fri, 08 Mar 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/process-fun-of-the-week-what-happens-when-social-m/ Stop making Business Process Management (BPM) more complicated than it actually is http://feedproxy.google.com/~r/SixSigmaIQ/~3/3WNG6NHaD1Q/ &nbsp; There are often&nbsp;discussion on &quot;What do you think business process management is?&quot; on&nbsp;the Linkedin groups in which I participate.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/3WNG6NHaD1Q" height="1" width="1"/> Thu, 07 Mar 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/stop-making-bpm-more-complicated-than-it-actually/ Bringing Program Excellence to Process Excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ How can you ensure that your process excellence projects are getting the best return on your efforts?&nbsp; In this lively discussion, Randy Clark &ndash; PowerSteering&rsquo;s Director of Six Sigma, a Black-Belt trained member of the American Society of Quality, and a three-year<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 07 Mar 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Wouldn't you Adam and Eve it? A Leap into the BPM Blogosphere http://feedproxy.google.com/~r/SixSigmaIQ/~3/YyfkxlqiQO8/ Think BPM lacks romance? Not according to one of this month&#39;s top bloggers as PEX Network&#39;s Sam Miranda looks at the best of the BPM blogosphere. Urban Dictionary - the web&rsquo;s crude, &lsquo;unofficial&<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YyfkxlqiQO8" height="1" width="1"/> Tue, 05 Mar 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/business-process-management-a-leap-into-the-bpm-bl/ How can you support process innovation with technological advancements? http://feedproxy.google.com/~r/SixSigmaIQ/~3/JyNGIl8-Q5U/ This article is part of a series leading up to PEX Network&#39;s upcoming BPM Summit, Europe event taking place this June in Amsterdam where Janne Ohtonen will be hosting a workshop. To find out more about the event, plea<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/JyNGIl8-Q5U" height="1" width="1"/> Mon, 04 Mar 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/how-can-you-support-process-innovation-with-techno/ Can Process Excellence play a role in the next ‘iPhone’ moment of the business world? http://feedproxy.google.com/~r/SixSigmaIQ/~3/E_dJOgZnFos/ Does process excellence need to re-invent itself for the realities of new economic order? The answer is an unequivocal &#39;Yes,&#39; according to contributor Prashant Chavan. The economic downturn in the US and the fi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/E_dJOgZnFos" height="1" width="1"/> Mon, 04 Mar 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/can-process-excellence-play-a-role-in-the-next-iph/ How a dancing man holds lessons for Business Intelligence: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/YduXjHwdqRA/ I recently attended a two day seminar with JCI UK hearing inspirational speakers and business lectures. One of the speakers shared a video with us, highlighting the power of creating a following, giving an exa<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YduXjHwdqRA" height="1" width="1"/> Thu, 28 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/how-a-dancing-man-holds-lessons-for-business-intel/ Aim at nothing and you will be sure to hit it: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/mFLjzeKW25o/ Why successful outcomes are so elusive A lot of projects are tick list successes and business failures, says columnist Dan Morris. Here&rsquo;s why many to most improvement projects are actually fairly unfocused.&nbsp; <<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mFLjzeKW25o" height="1" width="1"/> Wed, 27 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/aim-at-nothing-and-you-will-be-sure-to-hit-it/ Practically Lean: DIY Guide to Lean for SMEs http://feedproxy.google.com/~r/SixSigmaIQ/~3/V4q1p6XN_og/ Book title: Practically Lean Author: Nigel Barnes Practically Lean&nbsp; is a new book giving small and medium enterprises a useful boost in being<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/V4q1p6XN_og" height="1" width="1"/> Tue, 26 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/practically-lean-by-nigel-barnes/ Extending Business Process Management to Mobile Devices in Financial Services http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Automation and mobility in the mortgage origination process Mobile capture &ndash; a technology that turns a smart phone or tablet into a scanning device - is something that many financial services organizations have already begun to implement to help them reduce overall processing<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 26 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 8 Operational Excellence Principles to Grow your Business http://feedproxy.google.com/~r/SixSigmaIQ/~3/k58BSK1w9pg/ The word improvement in an operation means different things to differ&shy;ent people. Some define it as lower operating cost or reduced inventory while others describe it in terms of increased efficiency or better quality. The process of improvement in an organization often involves m<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/k58BSK1w9pg" height="1" width="1"/> Mon, 25 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/8-operational-excellence-principles-to-grow-your-b/ Don't ignore the unexpected, it's the richest source of innovation: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/_SfDatk-n78/ Wouldn&rsquo;t it be incredible if a genie would arise from a magic lamp and reveal the richest source of innovation for profitability in whatever you do? With just one such innovation you could make a fortune for yourself or your employer. <p style="text-align<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_SfDatk-n78" height="1" width="1"/> Mon, 25 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/richest-source-of-innovations/ Dealing with complexity through scenario planning http://feedproxy.google.com/~r/SixSigmaIQ/~3/VcCzOaD2SKU/ Today&#39;s transnational companies are beset by fast-changing technologies, increasing competition, and turbulence in the economy. Is there a&nbsp;way that organizations can better&nbsp;anticipate and respond to these global complexities?&nbsp;&nbsp; In this Process Perspectives<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/VcCzOaD2SKU" height="1" width="1"/> Fri, 22 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/deadling-with-complexity-through-scenario-planning/ Automating the invoicing process at the UK's PD Ports http://feedproxy.google.com/~r/SixSigmaIQ/~3/9HlLPdGJXZw/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9HlLPdGJXZw" height="1" width="1"/> Fri, 22 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/building-a-platform-for-the-future-and-automating/ Business Process Management (BPM): The Business Process Evolution http://feedproxy.google.com/~r/SixSigmaIQ/~3/nzjUbDRPr5E/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/nzjUbDRPr5E" height="1" width="1"/> Fri, 22 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/business-process-management-bpm-the-business-proce/ Future trends in manufacturing: Interview with McKinsey's Lou Rassey http://feedproxy.google.com/~r/SixSigmaIQ/~3/cFxH8Ouw-hQ/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/cFxH8Ouw-hQ" height="1" width="1"/> Fri, 22 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/future-trends-in-manufacturing-interview-with-mcki/ The changing role of the continuous improvement leader: Interview with Michele Boutwell, SVP Citi http://feedproxy.google.com/~r/SixSigmaIQ/~3/4bOHSwPO7Rs/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/4bOHSwPO7Rs" height="1" width="1"/> Fri, 22 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/the-changing-role-of-the-continuous-improvement-le/ Demonstrating the value of process excellence: A discussion with Major Oak Consulting's Adam Golden http://feedproxy.google.com/~r/SixSigmaIQ/~3/4c8PEzKo4Rg/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/4c8PEzKo4Rg" height="1" width="1"/> Fri, 22 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/demonstrating-the-value-of-process-excellence-a-di/ Selecting a Six Sigma or a Lean Six Sigma Certification Program http://feedproxy.google.com/~r/SixSigmaIQ/~3/cY_ZsQPJdeg/ Considering a certification in Six Sigma or Lean Six Sigma, but not quite sure where to begin? Contributor Michelle Gabriel helps to make sense of the wide variety of certification programs out there. <td s<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/cY_ZsQPJdeg" height="1" width="1"/> Thu, 21 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/selecting-a-six-sigma-or-a-lean-six-sigma-certific/ Getting Practically Lean: Interview with author Nigel Barnes http://feedproxy.google.com/~r/SixSigmaIQ/~3/B_iAAHRU3f0/ Many large organisations have well-established Lean programs that makes them more efficient and productive. However, for many small businesses something like Lean can seem either too complicated or too obscure to be relevant to the day to day challenges of running a business. However,<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/B_iAAHRU3f0" height="1" width="1"/> Wed, 20 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/getting-practically-lean-interview-with-author-nig/ Operational Excellence at Kraft Foods: Interview with VP Operations Jim Durkin http://feedproxy.google.com/~r/SixSigmaIQ/~3/xfYO9ayXp-A/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/xfYO9ayXp-A" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/operational-excellence-at-kraft-foods-interview-wi/ What's next for Business Process Management? Interview with Dominic Greenwood, COO of Whitestein Technologies http://feedproxy.google.com/~r/SixSigmaIQ/~3/IUOcZoohay8/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/IUOcZoohay8" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/what-s-next-for-business-process-management-inter/ The Evolution of IT Architecture: Conversation with Leo Shuster, Nationwide Insurance http://feedproxy.google.com/~r/SixSigmaIQ/~3/U1tCAwUxeRQ/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/U1tCAwUxeRQ" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/the-evolution-of-it-architecture-conversation-with/ Views on customer centricity from the C-Suite http://feedproxy.google.com/~r/SixSigmaIQ/~3/7uweTjQOSY4/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/7uweTjQOSY4" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/views-on-customer-centricity-from-the-c-suite/ Faster is the new fast? Key business trends for 2013 and beyond http://feedproxy.google.com/~r/SixSigmaIQ/~3/fDgXWdJc2pU/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/fDgXWdJc2pU" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/faster-is-the-new-fast-key-business-trends-for-201/ Using Business Rules and Business Process Management to improve customer service and retention http://feedproxy.google.com/~r/SixSigmaIQ/~3/rsUpzKNbYKo/ See what&#39;s new in business process and decision management at Impact 2013.&nbsp;&nbsp;Click here to register for the ultimate BPM experience!<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rsUpzKNbYKo" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/taming-business-rules-and-increasing-processing-sp/ Better Project Selection Using Hoshin Planning and Balanced Scorecards http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Just Do Projects or Achieve Real Results? Ultimately your biggest &nbsp;opportunity to maximise the impact of your investment in Lean Six Sigma is to pick the right projects. However, traditional approaches to project selection do not ensure that the projects that are selected are the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 19 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Peter Drucker on Sales and Marketing: The Drucker Files http://feedproxy.google.com/~r/SixSigmaIQ/~3/SUye-1S1ZeE/ Peter Drucker defined &quot;The purpose of a business is to create a customer.&quot; I also added in my book&nbsp; The Strategic Drucker (2010) and Drucker courses that I developed and taught in&nbsp; China&nbsp; that it is also to &quot;retain a customer&quot; since marketing research<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/SUye-1S1ZeE" height="1" width="1"/> Mon, 18 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/peter-drucker-on-sales-and-marketing/ Is process excellence becoming more tool-agnostic? http://feedproxy.google.com/~r/SixSigmaIQ/~3/ThV1Irf7Kxw/ Process excellence has been around in different forms for many decades. In some companies it&rsquo;s taken the form of Lean process improvements, for others it&rsquo;s Six Sigma, at still others it could be any combination of different approaches to process improvement. But there have<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ThV1Irf7Kxw" height="1" width="1"/> Fri, 15 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/is-process-excellence-becoming-more-tool-agnostic/ Process Management: An Explanation for the Masses http://feedproxy.google.com/~r/SixSigmaIQ/~3/dpkTjK_UgUc/ &nbsp; &nbsp;One of the big hurdles in my work is explaining the va<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/dpkTjK_UgUc" height="1" width="1"/> Thu, 14 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/process-management-an-explanation-for-the-masses/ Learning is thinking with other's ideas: Good managers learn from the masters: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/6ZRr5bJKFbQ/ In an actively competitive world, ineffectualness inevitably shows up on P&amp;L statements, cash flows, and balance sheets. Ineffectualness doesn&#39;t just<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/6ZRr5bJKFbQ" height="1" width="1"/> Thu, 14 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/are-you-a-not-good-manager/ Business Process Management: Top 12 BPM Bloggers http://feedproxy.google.com/~r/SixSigmaIQ/~3/ZEuPkUhvqtc/ Business Process Management bloggers &ndash; an opinionated bunch? &nbsp; Nowhere captures the noisy diversity of opinions on Business Process Management - is it&nbsp;a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ZEuPkUhvqtc" height="1" width="1"/> Tue, 12 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/business-process-management-pex-network-s-top-10-b/ Ottawa hospital transforms operations and processes to improve patient care and safety http://feedproxy.google.com/~r/SixSigmaIQ/~3/FZrezssHXuw/ See what&#39;s new in business process and decision management at Impact 2013.&nbsp;&nbsp;Click here to register for the ultimate BPM experience!<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FZrezssHXuw" height="1" width="1"/> Tue, 12 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/business-process-management-in-action-at-ottawa-ho/ Cutting through bureaucracy: Streamlining the payment process at Worksafe Victoria http://feedproxy.google.com/~r/SixSigmaIQ/~3/o_1ZwCMQJhQ/ See what&#39;s new in business process and decision management at Impact 2013.&nbsp; &nbsp; Click here to register for the ultimate BPM experience!<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/o_1ZwCMQJhQ" height="1" width="1"/> Tue, 12 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/business-process-management-at-worksafe-victoria/ Improving process visibility and flexibility to meet customer needs http://feedproxy.google.com/~r/SixSigmaIQ/~3/io81a2bE31Q/ See what&#39;s new in business process and decision management at Impact 2013.&nbsp; &nbsp; Click here to register for the ultimate BPM experience!<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/io81a2bE31Q" height="1" width="1"/> Tue, 12 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/business-process-management-at-odyssey-transport-l/ Deploying FMEA Intelligently: Minimizing risks & continuously improving shopfloor processes http://feedproxy.google.com/~r/SixSigmaIQ/~3/DWh8Uv64Bdk/ Many companies have used Failure Modes &amp; Effects Analysis (FMEA) &ndash;a technique used to analyze all the ways something might fail - mainly because it is required by their customers or a Certification Auditor. However, once the initial analysis has been completed the resulting<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/DWh8Uv64Bdk" height="1" width="1"/> Mon, 11 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/deploying-fmea-intelligently-minimizing-risks-cont/ 5 Can’t Miss Business Process Management (BPM) Webinars on PEX Network http://feedproxy.google.com/~r/SixSigmaIQ/~3/wk-5PnKqRIA/ Want to make sure that your Business Process Management (BPM) program is on track? PEX Network has run a number of (free) webinars over the past year that can help give you the skills you need to ensure that your BPM program is successful in the year ahead. They&rsquo;re all available on d<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wk-5PnKqRIA" height="1" width="1"/> Mon, 11 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/5-can-t-miss-business-process-management-bpm-webin/ Corporate computing - you really want me to use THAT?!?!: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/NeNdqik7hEE/ We all spend a significant amount of our lives at work. In the last 15 years, for blue collar workers, most of that time has been spent in front of a computer. In the last 5 years there has been a huge shift. Now the computer experience we have at home is better than at work. Before<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/NeNdqik7hEE" height="1" width="1"/> Mon, 11 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/i-can-t-believe-you-want-me-to-use-that/ Meet the 2013 North American Process Excellence award winners http://feedproxy.google.com/~r/SixSigmaIQ/~3/QJMtQsnyOeg/ PEX Network&rsquo;s North American award winners were announced during the annual PEX Week &nbsp;conference in Orlando, Florida. (If you missed it, &nbsp;you can read the press release <a href="http://www.processexcellencenetwork.com/process-excellence-news<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/QJMtQsnyOeg" height="1" width="1"/> Wed, 06 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/meet-the-award-winners/ La soluzione di Enterprise Asset Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/z8zdTiuIszk/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/z8zdTiuIszk" height="1" width="1"/> Wed, 06 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/la-soluzione-di-enterprise-asset-management-gestio/ Delivering an integrated approach to Process Excellence: aligning IT and process improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Involving process improvement professionals in BPMS projects leads to better outcomes &nbsp;- so why aren&rsquo;t more organizations doing it? The use of specialised technologies for business process automation and improvement (BPMSs specifically) has accelerated over the past decade.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 06 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Management matters: Interview with author John Hunter http://feedproxy.google.com/~r/SixSigmaIQ/~3/xPiVv9msWhc/ The past century may have seen the rise of great management thinkers&nbsp;- W. Edward Deming, Peter F. Drucker, Clayton Christensen, Michael Porter, John Kotter, to name but a few - but many managers still have not learned many of the lessons of the management greats. It&#39;s about time<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/xPiVv9msWhc" height="1" width="1"/> Tue, 05 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/management-matters-interview-with-author-john-hunt/ Process Change – Are You Your Own Worst Enemy?: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/f1rvoA6mXqk/ Have you ever been frustrated when trying to change a relatively mundane organizational behavior or improve a simple process?&nbsp; At some point have you stepped back and said &ldquo;it should be easier than this&rdquo; ?&nbsp;&nbsp; You&rsquo;re right - it should!&nbsp; Many times an<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/f1rvoA6mXqk" height="1" width="1"/> Mon, 04 Feb 2013 05:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/process-change-are-you-your-own-worst-enemy/ PEX Week Orlando 2013: Award Winners Circle http://feedproxy.google.com/~r/SixSigmaIQ/~3/d-aUuqthWBY/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/d-aUuqthWBY" height="1" width="1"/> Mon, 04 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/pex-week-live-award-winners-circle/ Avoiding the common errors of change management: Interview with Nokia Siemen's Ashutosh Pandey http://feedproxy.google.com/~r/SixSigmaIQ/~3/_-ISnOuw9PQ/ Making changes to processes is actually quite easy&nbsp;but the challenging part is getting the organization to not only commit to the changes but stick with them over time. Like new year&#39;s resolutions and fad diets, it&#39;s very easy for companies to slip into old habits once the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_-ISnOuw9PQ" height="1" width="1"/> Fri, 01 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/common-errors-of-in-change-management/ PEX Week Video: Transforming feedback into opportunity http://feedproxy.google.com/~r/SixSigmaIQ/~3/d3Jr9mBmwms/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/d3Jr9mBmwms" height="1" width="1"/> Fri, 01 Feb 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/transforming-feedback-into-opportunity/ 5 communication tips to make process change smoother http://feedproxy.google.com/~r/SixSigmaIQ/~3/q5sQMZq0o18/ &nbsp; Believe it or not,&nbsp;process excellence is not all about systems -&nbsp;it is about people. And unlike machines or other system components, people need higher levels<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/q5sQMZq0o18" height="1" width="1"/> Thu, 31 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/5-communication-tips-to-make-process-change-smooth/ Is ignorance the most important aspect of problem solving?: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/221il9x42Ao/ When confronted with business challenges, sometimes the best place to begin is with your own ignorance, says contributor William Cohen. Here&rsquo;s why. <span style="font-family: 'arial<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/221il9x42Ao" height="1" width="1"/> Thu, 31 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/ignorance-is-good/ Building a "better bank": Interview with TD's VP Process Improvement and Service Quality http://feedproxy.google.com/~r/SixSigmaIQ/~3/ndJE3h0nIo8/ Process excellence at one of Canada&rsquo;s largest banking groups TD Bank Group&rsquo;s strapline is &ldquo;to be the better bank&rdquo;. So just how does process excellence help this Toronto-headquartered company&rsquo;s 85,000 employees achieve it?&nbsp;In this Process Perspectives<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ndJE3h0nIo8" height="1" width="1"/> Thu, 31 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/building-a/ Making your BPM Initiative Deliver Strategic Value http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Transform BPM into a sustainable source of value Many organizations have achieved impressive efficiency gains through process re-engineering and process improvement efforts.&nbsp; But relatively few organizations have achieved competitive advantage as the result of building a strategic<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 30 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ BOOK REVIEW - The Essential Deming: Leadership Principles from the Father of Quality: The Deming Files http://feedproxy.google.com/~r/SixSigmaIQ/~3/m6pY6gop5Nc/ Joyce Nilsson Orsini&#39;s new book THE ESSENTIAL DEMING provides an excellent bridge to the next level of Deming&rsquo;s insights, writes contributor Kelly Allan. Dr. Orsini reviewed and studied documents, videotapes, letters, interviews, and notes archived in<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/m6pY6gop5Nc" height="1" width="1"/> Tue, 29 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/book-review-the-essential-deming-leadership-princi/ When do you know a practice is truly ‘best’? http://feedproxy.google.com/~r/SixSigmaIQ/~3/f8bQ8la4pwc/ There is no practice that is best for all organizations or in every situation, writes contributor Chris Gardner. &nbsp;So how do you decide what best practice actually is? Business practitioners often use the term &ldquo;best practices&rdquo; when discussing improvement in<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/f8bQ8la4pwc" height="1" width="1"/> Mon, 28 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/when-do-you-know-a-practice-is-truly-best/ Is BPM A Dirty Word? http://feedproxy.google.com/~r/SixSigmaIQ/~3/9MhnjsYnZUY/ &nbsp; It has become increasingly popular these days to bash BPM and, in particular, to propose that BPM is dead. Whilst not wishing to sit in my glass house and throw stones<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9MhnjsYnZUY" height="1" width="1"/> Thu, 24 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/is-bpm-a-dirty-word/ 6 Essential ingredients of Six Sigma deployment http://feedproxy.google.com/~r/SixSigmaIQ/~3/58cxdxHBV9A/ Many organizations fail to properly structure and support continuous improvement initiatives, writes contributor Shady El Safty. If you want to succeed, here are 6 factors you can&#39;t afford to ignore.&nbsp;&nbsp;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/58cxdxHBV9A" height="1" width="1"/> Wed, 23 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/the-key-missing-ingredients-in-six-sigma-deploymen/ The opportunity-focused organization: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/chw8Gbqem3o/ &nbsp; It&#39;s an enduring truth: A successful organization is opportunity-focused not problem-focused. Resources, to produce results, must be allocated to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/chw8Gbqem3o" height="1" width="1"/> Wed, 23 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/the-opportunity-focused-organization/ Are you becoming obsolete or giving your customers what they need? http://feedproxy.google.com/~r/SixSigmaIQ/~3/GaXZNHa0_J0/ &nbsp; When I was a student one of my favourite pastimes was browsing through CD shops. I would spend many a spare hour doing so. Fast forward 15 years and CD shops are now almost co<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/GaXZNHa0_J0" height="1" width="1"/> Mon, 21 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/are-you-becoming-obsolete-or-giving-your-customers/ Actions speak louder than words: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/NZ7S-QAxoQA/ So many companies have great slogans for customer service. Shame they don&rsquo;t actually practice them.&nbsp; &ldquo;Customer focus&rdquo;, &ldquo;Voice of the Customer&rdquo; and other names for customer interaction improvement have become ingrained into most of our company<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/NZ7S-QAxoQA" height="1" width="1"/> Mon, 21 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/action-speaks-louder-than-words/ Process, learning & the division of labour http://feedproxy.google.com/~r/SixSigmaIQ/~3/8ZV47zZ5bIg/ With every piece of new work or indeed any new experience we undertake in our lives we go through a process of learning. We may watch the task, repeat the task, read about the task - there are many different ways of learning how to do something and a thousand scholarly scientific<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8ZV47zZ5bIg" height="1" width="1"/> Fri, 18 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/process-learning-the-division-of-labour/ PEX Network 2013 Global Award Winners Announced in Orlando http://feedproxy.google.com/~r/SixSigmaIQ/~3/4TKJiA6yfHE/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/4TKJiA6yfHE" height="1" width="1"/> Fri, 18 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-excellence-news/videos/pex-network-2013-global-award-winners-announced-in/ Strategic thinking for business reality http://feedproxy.google.com/~r/SixSigmaIQ/~3/4fI6EcAVD08/ Part 1: Translating Management Objectives in Practice &ndash; Credit Agricole Corporate &amp; Investment Bank (CA-CIB) Case Study <tbody<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/4fI6EcAVD08" height="1" width="1"/> Thu, 17 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/strategic-thinking-for-business-reality/ 5 steps to demonstrate the value of process excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/K3g9lqG9rcg/ Part 2: Translating Management Objectives in Practice &ndash; Credit Agricole Corporate &amp; Investment Bank (CA-CIB) Case Study Got stakeholders who are not convinced of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/K3g9lqG9rcg" height="1" width="1"/> Thu, 17 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/5-steps-to-demonstrate-the-value-of-process-excell/ Communicating the vision: Conducting a “process PR” campaign” http://feedproxy.google.com/~r/SixSigmaIQ/~3/wk7LV9Zlqus/ Part 3: Translating Management Objectives in Practice &ndash; Credit Agricole Corporate &amp; Investment Bank (CA-CIB) Case Study How you communicate about your process<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wk7LV9Zlqus" height="1" width="1"/> Thu, 17 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/communicating-the-vision-conducting-a-process-pr-c/ Process Excellence – a New Order of things? (Part 2 of 2): Thinking Business, Thinking Process http://feedproxy.google.com/~r/SixSigmaIQ/~3/x0MTpUN58v0/ The latest &nbsp;phase of Business Process Management (BPM) views process as simply the work we all do on behalf of achieving successful customer outcomes, writes Steve Towe<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/x0MTpUN58v0" height="1" width="1"/> Thu, 17 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/process-excellence-a-new-order-of-things-part-2-of/ Process Excellence – a New Order of things? (Part 1 of 2): Thinking Business, Thinking Process http://feedproxy.google.com/~r/SixSigmaIQ/~3/pp1fC4XBqt8/ Organisations need to understand six elements of customer behavior to truly achieve the benefits from BPM The digitally networked, globally connected customers of to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/pp1fC4XBqt8" height="1" width="1"/> Tue, 15 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/process-excellence-a-new-order-of-things-part-1-of/ Just take my money - PUHLEEZE!: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/NpRlWC7Iw94/ How can companies get&nbsp;online payment&nbsp;systems so wrong? In his latest column, Ian Gotts counts the ways.&nbsp; Most, if not all, the Gotts family Christmas p<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/NpRlWC7Iw94" height="1" width="1"/> Tue, 15 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/just-take-my-money-puhleeze/ Does the future of IT lie in shaping business strategy? http://feedproxy.google.com/~r/SixSigmaIQ/~3/S7tVhrUbSA8/ Love it or loathe it, IT-systems are&nbsp;a critical part of businesses today. Almost all processes within our companies have some form of IT-based component and there are some who believe that the IT organization is now playing a much greater role in enabling business strategy and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/S7tVhrUbSA8" height="1" width="1"/> Mon, 14 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/does-the-future-of-it-lay-in-shaping-business-stra/ Process fun: Building customer service one Lego at a time: Process Fun http://feedproxy.google.com/~r/SixSigmaIQ/~3/2Me4Exjg4zs/ With the start of a new year we thought it was a good time to start a new feature on PEXNetwork.com - Process Fun of the Week. Now you might be thinking that process isn&rsquo;t really all that fun &ndash; but we know better! In this new weekly feature, we&rsquo;ll be bringing you s<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/2Me4Exjg4zs" height="1" width="1"/> Fri, 11 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/process-fun-building-customer-service-one-lego-at/ What does 2013 have in store for Business Intelligence?: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/TZLAvrUy5I0/ As we come to the start of another year, columnist Daniel Senter reflects on what 2013 has in store for us and offers up his New Year&rsquo;s &ldquo;Business Intelligence Resolutions&rdquo;. <td style="width<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TZLAvrUy5I0" height="1" width="1"/> Thu, 10 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/what-does-2013-look-like-for-your-business-intelli/ This article cost me $37.95: Connecting the Dots http://feedproxy.google.com/~r/SixSigmaIQ/~3/8VWFESN-SBQ/ &nbsp; Customer service initiatives often put strong emphasis on culture, friendliness and professionalism. But that&#39;s not enough, writes columnist Chris Taylor. Great<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8VWFESN-SBQ" height="1" width="1"/> Wed, 09 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/this-article-cost-me-37-95/ Big data and the number crunchers - are you a victim?: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/GRtEnho2N0c/ Ever get the feeling you were being watched? It&rsquo;s not just a feeling, says columnist Jeff Cole, as he looks at the increasing influence of big data and the number crunchers. Here&rsquo;s a bold statement:&nbsp; Every day you are the victim of a designed exper<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/GRtEnho2N0c" height="1" width="1"/> Tue, 08 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/change-and-big-data-are-you-a-victim/ Leadership and other critical success factors for process excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/FmUst5sKQpY/ In this Process Perspectives podcast&nbsp;Paul Nelson, Supply Chain Senior Director &amp; Lean Sigma Leader for Shire Pharmaceuticals Inc , discusses the importance of leadership when deploying process excellence. Key questions addressed in this podcast: Is operational excellence moving<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FmUst5sKQpY" height="1" width="1"/> Tue, 08 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/critical-factors-for-process-excellence/ Process Excellence at Sasol Petroleum http://feedproxy.google.com/~r/SixSigmaIQ/~3/T9qcirc9CDU/ Exploration in East and Southern Africa has increased in recent months as a result of big oil and gas discoveries in Tanzania, Mozambique, Kenya and other countries. Meanwhile, as elsewhere the industry landscape is one of ever increasing production costs, growing regulatory pressure and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/T9qcirc9CDU" height="1" width="1"/> Tue, 08 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/process-excellence-at-sasol-petroleum/ Why you must move beyond “pockets of excellence” http://feedproxy.google.com/~r/SixSigmaIQ/~3/pLQCApF5H2w/ Do you have pockets of process excellence but no coordinated approach? For sustained results, writes contributor Jeff Varney, process management MUST be a team sport.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/pLQCApF5H2w" height="1" width="1"/> Mon, 07 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/process-management-is-a-team-sport/ Business Process Management (BPM): Does your initiative deliver strategic value? http://feedproxy.google.com/~r/SixSigmaIQ/~3/Dpqvroyffgo/ Five critical success factors you should assess Many organizations have derived less value than they could from their BPM endeavors because they fail to understand all of the key elements of effective BPM, writes contributor<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Dpqvroyffgo" height="1" width="1"/> Fri, 04 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/can-your-bpm-initiative-deliver-strategic-value/ Lean strategies for pharmaceutical companies http://feedproxy.google.com/~r/SixSigmaIQ/~3/Shl5n9QN-tU/ In this Process Perspectives podcast, Jim Bowie, Lean Six Sigma Master Black Belt and author of the book, &quot;Lean Acres: A Tale of Strategic Innovation and Improvement in a Farm-iliar Setting&quot; shares his thoughts on why he believes companies aren&#39;t investing enough in<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Shl5n9QN-tU" height="1" width="1"/> Thu, 03 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/lean-strategies-for-pharma-and-other-sectors/ "Five Whys" applied to excuses for not doing quality improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/eHQKTTexWpY/ &nbsp; &nbsp;Starting quality improvement initiatives in any organization is a difficult task. In addition to the many internal and external obstac<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/eHQKTTexWpY" height="1" width="1"/> Wed, 02 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/the-five-whys-of-excuses-for-not-doing-quality-imp/ 4 of the hottest technology trends shaping Business Process Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/39qtmTj_8IY/ New trends in technology across the globe are taking over this year and&nbsp;causing firms to change how they work. &nbsp;Here are four key trends that will continue to make an impact in 2013: </<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/39qtmTj_8IY" height="1" width="1"/> Wed, 02 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/4-of-the-hottest-technology-trends-of-the-year/ The Voice of the Customer is getting louder - are you listening? http://feedproxy.google.com/~r/SixSigmaIQ/~3/tNOqbc2WKaM/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/tNOqbc2WKaM" height="1" width="1"/> Wed, 02 Jan 2013 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/the-voice-of-the-customer-is-getting-louder-are-y/ 5 things Google trends reveals about IT and process excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/koNYcrEkhYM/ Each year search engine giant Google publishes its year end Zeitgeist, a compendium of the search terms that captured the spirit of the year. Not surprisingly, celebrities and major news events figure high on that list. However, if you plug IT and process excellence terms into Google<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/koNYcrEkhYM" height="1" width="1"/> Tue, 01 Jan 2013 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/10-it-and-process-excellence-trends/ Measuring risk in pharma R&D processes http://feedproxy.google.com/~r/SixSigmaIQ/~3/EcDzykmGG-A/ Whether we like it or not, risk is a critical part of innovation.&nbsp;Developing anything new&nbsp;requires taking a leap into the unknown - which carries with it a certain amount of risk and uncertainty.&nbsp;New drug development can take&nbsp;more&nbsp;than a decade&nbsp;and costs<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/EcDzykmGG-A" height="1" width="1"/> Mon, 31 Dec 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/measuring-risk-in-pharma-r-d-processes/ Business is not about combat: PEX Advisors: Observations on the Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/IU2-tMsGxzU/ &nbsp; Metaphors for business often call on terminology from war. We &ldquo;go into battle&rdquo; or work goes on &ldquo;in the trenches&rdquo;. This new year&#39;s, however, PEX<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/IU2-tMsGxzU" height="1" width="1"/> Wed, 19 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/pex-resolution-for-2013-get-out-of-the-trenches-an/ 12 days of Christmas: a Kano analysis http://feedproxy.google.com/~r/SixSigmaIQ/~3/FrmkD95F5Xg/ &nbsp; Less than a week left to go before Christmas&hellip;.and if the thought of purchasing an ill-conceived gift for your loved ones fills you with dread here&rsquo;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FrmkD95F5Xg" height="1" width="1"/> Tue, 18 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/12-days-of-christmas-a-kano-analysis/ Dashboarding to success...: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/0aXGD0Jn_po/ Here are some of the reasons dashboards fail to deliver expected results and six benefits you should expect from a business dashboard.&nbsp; For many years I&#39;ve b<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/0aXGD0Jn_po" height="1" width="1"/> Tue, 18 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/dashboarding-to-success/ Excellence requires “sweating the small stuff”: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/WLg6obkEsbY/ What does perfection mean? Peter F. Drucker told a fascinating story that rendered explicit the notion of &ldquo;perfection.&rdquo; Said Drucker: &ldquo;It is a story of the greatest sculptor of ancient Greece, Phidias. He was commissioned around 440 BC to make the statues that<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/WLg6obkEsbY" height="1" width="1"/> Tue, 18 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/in-search-of-perfection/ Double LEAN Six Sigma – A Structure for Applying Lean Six Sigma http://feedproxy.google.com/~r/SixSigmaIQ/~3/RsWB0Kguk9w/ You&rsquo;ve heard of Lean. You&rsquo;ve heard of Lean Six Sigma. But have you heard of the &ldquo;Double Lean&rdquo; approach? Here Mark Gherson describes what it is and argues that it is more prescriptive and easier to use than&nbsp;DMAIC. Editor&#39;s note:&nbsp;This<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/RsWB0Kguk9w" height="1" width="1"/> Mon, 17 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/double-lean-six-sigma-a-structure-for-applying-lea/ Time for process excellence in Pharma R&D? http://feedproxy.google.com/~r/SixSigmaIQ/~3/id8YwQqaeTk/ For years pharmaceutical companies could rake in high margins on drugs that were protected by patents. But as many patents have expired or are near expiration &ndash; so much so that the industry is calling it the &ldquo;patent cliff&rdquo; &ndash;&nbsp;pharma companies are having to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/id8YwQqaeTk" height="1" width="1"/> Fri, 14 Dec 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/drugs-discovery-and-process-excellence-in-pharma-r/ Business Process Management 101: Decoding the jargon http://feedproxy.google.com/~r/SixSigmaIQ/~3/0GJSI8RpISo/ When you first start out in process improvement, you might feel like everyone around you is speaking a strange form of Klingon. There are lots of acronyms to content with as well as unfamiliar&nbsp;and technically-laden terminology. If you&rsquo;re feeling a bit bewildered by it all<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/0GJSI8RpISo" height="1" width="1"/> Thu, 13 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/bpm-101-what-s-behind-the-acronym/ 4 attributes of successful IT professionals http://feedproxy.google.com/~r/SixSigmaIQ/~3/rGCc7nK-Qrg/ After several years of stagnant economic growth where companies kept a watchful eye on all costs, there are some signs that, at least for IT organizations, the ice is beginning to thaw. A recent <a href="http://www.computerworl<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rGCc7nK-Qrg" height="1" width="1"/> Thu, 13 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/4-attributes-of-successful-it-professionals/ A Brief History Of Process: From the Industrial Revolution to today http://feedproxy.google.com/~r/SixSigmaIQ/~3/1LuNxxgOh2Q/ This post was originally published on the Idatix Insider&#39;s Blog - reprinted with permission of the author. <table borde<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/1LuNxxgOh2Q" height="1" width="1"/> Wed, 12 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/a-brief-history-of-process-from-the-industrial-re/ 3 attributes of successful change leaders: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/YMrZ4kBKby8/ Don&#39;t look at the dogs - work the lock! Once you have the motivation, blueprints, and all the right tools, nothin<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YMrZ4kBKby8" height="1" width="1"/> Wed, 12 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/don-t-look-at-the-dogs-work-the-lock/ How Process Data Drives Successful Continuous Excellence and Process Improvement Programs http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Align&nbsp;process metrics with process management Measuring performance of operations is one of the most challenging of all management disciplines.&nbsp; Organizations may gather a wide variety of metrics, tracking KPIs and reports in an effort to provide managers with tools to improve<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 12 Dec 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Growth in the insurance industry depends on creating a "special customer experience" http://feedproxy.google.com/~r/SixSigmaIQ/~3/4X7SlrXR1jg/ In an Accenture &nbsp;survey published last year, over 90% of insurers said then that they believed that future growth in their business depends &nbsp;&nbsp;on providing a special customer experience. But delivering differentiated products and customized services is easier said than<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/4X7SlrXR1jg" height="1" width="1"/> Tue, 11 Dec 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/creating-a-unique-customer-experience-in-the-insur/ Drucker, Executive Education and the MBA: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/mRJAyszd6XQ/ In a tough economy, what makes you stand out from the competition when you&#39;re looking for your next job? Here&#39;s what the master of management Peter F. Drucker thought. Drucker said that fear of loss of job is inconsistent with good management. He saw numerous exampl<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mRJAyszd6XQ" height="1" width="1"/> Mon, 10 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/drucker-executive-education-and-the-mba/ Why customer centricity calls for a 3-dimensional view of processes: Succeeding With BPM Implementation http://feedproxy.google.com/~r/SixSigmaIQ/~3/OTguqGY_Urg/ Vinay Mummigatti is an UnitedHealth Group employee but the views published in his articles are his own and they do not reflect those of UnitedHealth Group or its affiliates Time for<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/OTguqGY_Urg" height="1" width="1"/> Fri, 07 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/3-dimensional-process-modeling-implications-for-cu/ Are we focusing on the wrong BPM Metrics? Interview with Forrester's Craig Le Clair http://feedproxy.google.com/~r/SixSigmaIQ/~3/oI26YYDWbUk/ Business is in the habit of collecting all kinds of data on everything from quality through to effiiency. But in today&#39;s ultra-competitive environment&nbsp;how much of that data is really telling companies&nbsp;the one question&nbsp;they really need to know:<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/oI26YYDWbUk" height="1" width="1"/> Thu, 06 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/bpm-metrics-interview-with-forrester-s-craig-le-cl/ Taking the "IT" out of ITIL - using the framework to support business services http://feedproxy.google.com/~r/SixSigmaIQ/~3/wQJB67oRpsg/ I&#39;ve worked with the ITIL framework for 12 years now and have watched with interest the changes that have occurred from version 1 to (the current) version 3. For t<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wQJB67oRpsg" height="1" width="1"/> Wed, 05 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/taking-the-it-out-of-itil/ 5 strategies to reduce costs and increase efficiency in pharmaceutical R&D http://feedproxy.google.com/~r/SixSigmaIQ/~3/qIYQEIef-rE/ &nbsp; The pharmaceutical industry has come a long way since the first drug store reportedly opened in Baghdad in the 8 th century. The re<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/qIYQEIef-rE" height="1" width="1"/> Wed, 05 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/5-strategies-to-reduce-cost-and-increase-efficienc/ Technology: Enabler or inhibitor of improvement? http://feedproxy.google.com/~r/SixSigmaIQ/~3/LpCNDIRRvKo/ &nbsp; For those practitioners that are not paying attention, emerging technology is playing a major role in reshaping the playing field of continuous improvement. Many organi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/LpCNDIRRvKo" height="1" width="1"/> Tue, 04 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/technology-enabler-or-inhibitor-of-improvement/ Applying Creativity to DMAIC: Interview with Pierre Nader, du Telecom (Transcript) http://feedproxy.google.com/~r/SixSigmaIQ/~3/RtpSvgAshsw/ Regardless of the size of your company &ndash; the ability to identify and solve problems is something that businesses are always going to require. One way of looking at process improvement toolsets like Lean and Six Sigma are as problem solving techniques &ndas<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/RtpSvgAshsw" height="1" width="1"/> Tue, 04 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/innovation-and-continuous-improvement-interview-wi/ How can you improve before you automate if you're not even at the table? http://feedproxy.google.com/~r/SixSigmaIQ/~3/mwAUMkgbrkg/ It&rsquo;s a well established principle:&nbsp;before you automate your processes with fancy IT systems you need to make sure that your processes are operating as efficiently and lean as possible. Otherwise, you end up just automating bad process &ndash; which makes them even harder to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mwAUMkgbrkg" height="1" width="1"/> Tue, 04 Dec 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/how-can-you-improve-before-you-automate-if-you-re/ Solving problems creatively – bringing innovation and process excellence together http://feedproxy.google.com/~r/SixSigmaIQ/~3/uWjMbt78AFE/ Regardless of the size of your company &ndash; the ability to identify and solve problems is something that businesses are always going to require. One way of looking at process improvement toolsets like Lean and Six Sigma are as problem solving techniques &ndash; structured ways of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/uWjMbt78AFE" height="1" width="1"/> Mon, 03 Dec 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/solving-problems-creatively-bringing-innovation-an/ Continuous Improvement: 4 factors that make a Continuous Improvement program successful http://feedproxy.google.com/~r/SixSigmaIQ/~3/HJopA32RAKo/ Continuous Improvement is the on-going effort to improve products, services and processes by making small, incremental improvements within a business. It is based on the belief that these incremental changes will add up to major improvements over time and it is as much about tactics<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/HJopA32RAKo" height="1" width="1"/> Sat, 01 Dec 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/continuous-improvement-4-factors-that-make-a-conti/ Do you take a “pop soloist” or “jazz orchestra” approach to business transformation? http://feedproxy.google.com/~r/SixSigmaIQ/~3/WlLZ3TtR9RY/ Forrester report argues process professionals and IT need to work more closely together Love them or loathe them, there&#39;s no escaping the fact that the IT department supports the infrastructure that underpins&nbsp;many of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/WlLZ3TtR9RY" height="1" width="1"/> Thu, 29 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/do-you-take-a-pop-soloist-or-jazz-orchestra-approa/ Improving the customer experience in the digital age: Interview with Ian Worley, Morgan Stanley http://feedproxy.google.com/~r/SixSigmaIQ/~3/IG36YJhoZT4/ The ways in which customer interact with companies has moved on significantly in the last ten years. Little more than a decade ago, an organization was on the cutting edge if it had a website through which it sold a few products. Fast forward a few years and now<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/IG36YJhoZT4" height="1" width="1"/> Wed, 28 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/customer-experience-management-ian-worley-morgan-s/ Strategic project prioritization to meet corporate objectives http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Ensure that decisions are aligned with corporate objectives Few organisations fully understand the impact projects have on their business. Consistently delivering successful projects is vital to the financial success of an asset intensive organisation. Enterprise Project Portfolio<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 28 Nov 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ BPM: Just three letters but so much baggage: Connecting the Dots http://feedproxy.google.com/~r/SixSigmaIQ/~3/jTMPTBlrN_s/ The reality of the business and technology world is that nothing exists in a silo and everything a company does is interrelated,&nbsp;writes Chris Taylor<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/jTMPTBlrN_s" height="1" width="1"/> Tue, 27 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/getting-started-connecting-b-p-m/ Do we recognise the value of business process automation?: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/a98zybojT44/ &nbsp; We live in a world &ndash; in our lives as individuals outside work, as well as our lives at work inside organis<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/a98zybojT44" height="1" width="1"/> Mon, 26 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/fighting-fire-with-fire-do-we-recognise-the-value/ Is BPM part of EA, or EA part of BPM?: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/8a0NLGr7oyc/ A&nbsp;few days ago, I weighed into a discussion in the BPM Group LinkedIn group. Someone had asked the question &ldquo;what&rsquo;s your opinion? is BPM part of EA [Enterprise Architecture] or EA part of BPM?&rdquo;. Well, I took the bait &ndash; I couldn&rsquo;t help myself &ndash; but<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8a0NLGr7oyc" height="1" width="1"/> Fri, 23 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/is-bpm-part-of-ea-or-ea-part-of-bpm/ Introductions: From tool based to outcome focused: Outperform http://feedproxy.google.com/~r/SixSigmaIQ/~3/76JehwLjLBE/ As most of you would agree, the Process Excellence space provides an incredible breadth of opportunities to enhance business performance.&nbsp; Over the years, I&rsquo;ve been truly mesm<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/76JehwLjLBE" height="1" width="1"/> Fri, 23 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/introductions-from-tool-based-to-outcome-focused/ What a chef can teach you about process and efficiency http://feedproxy.google.com/~r/SixSigmaIQ/~3/MN-HmxeU0Ek/ In a previous incarnation I used to own a cafe. I never ceased to be amazed by the chefs that worked for me. Here we would be on a Saturday lunchtime, packed to the gunnels and one chef<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/MN-HmxeU0Ek" height="1" width="1"/> Thu, 22 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/what-a-chef-can-teach-you-about-process-and-effici/ The "Nexus of Forces" grips business http://feedproxy.google.com/~r/SixSigmaIQ/~3/ydMC8ZsFEyU/ &nbsp; The &ldquo;perfect storm&rdquo; of technology changes is coming together and will reshape every business on the planet, writes Ian Got<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ydMC8ZsFEyU" height="1" width="1"/> Wed, 21 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/the-nexus-of-forces-grips-busines/ Mobile, Social and BPM – Working together for fundamental change?: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/RgUfRJJMAmM/ Second of a two part column looking at the impact of mobile technology and social media in BPM In <a href="http://www.processexcellencenetwork.com/business-process-manag<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/RgUfRJJMAmM" height="1" width="1"/> Wed, 21 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/mobile-social-and-bpm-working-together-for-fundame/ Why random acts of improvement might be hazardous to your health http://feedproxy.google.com/~r/SixSigmaIQ/~3/cWX8rYFzITI/ Save us&nbsp;from good intentions&nbsp; Improvement activities can be implemented without explicitly th<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/cWX8rYFzITI" height="1" width="1"/> Tue, 20 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/cut-the-clutter-of-random-acts-of-improvement/ Continuous improvement by passion or fashion? http://feedproxy.google.com/~r/SixSigmaIQ/~3/zrQz_ED-9Gs/ When some companies embark on process improvement they launch a process improvement tool like Kaizen, Six Sigma, or Lean. More often than not, these methodologies are introduced with as much fanfare as a political campaign: new departments are created, specialists are hired, and a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zrQz_ED-9Gs" height="1" width="1"/> Mon, 19 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/continuous-improvement-by-passion-or-fashion/ 10 easy steps to documenting your business procedures http://feedproxy.google.com/~r/SixSigmaIQ/~3/8w3mz5k1eh8/ Processes. Love &lsquo;em or loathe them, we can&rsquo;t live without them. They are part of everything we do in our lives and in business. But often we take our business processes for g<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8w3mz5k1eh8" height="1" width="1"/> Fri, 16 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/10-easy-steps-to-documenting-your-business-procedu/ Think you notice change? Watch out, all of us have "change blindness" to some degree: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/aiJ4-nik7Pk/ &nbsp;As we get older, many of us begin to suffer from more and more ailments &ndash; minor to major.&nbsp; There is one ailment, however, that humans suffer from and don&rsquo;t eve<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/aiJ4-nik7Pk" height="1" width="1"/> Thu, 15 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/do-you-suffer-from-change-blindness/ IT knows best? Not likely… http://feedproxy.google.com/~r/SixSigmaIQ/~3/TDnpLyqfEHc/ Six steps to bridge the IT and Business divide Most solutions produced by IT are software packages that have all the bells and whistles in them typically selected from software vendors that claim they&rsquo;ve followed &ldquo<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TDnpLyqfEHc" height="1" width="1"/> Wed, 14 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/6-steps-to-bridge-the-it-business-divide/ Operational Excellence in the office: Nine guidelines for creating flow http://feedproxy.google.com/~r/SixSigmaIQ/~3/C3XamBZ9HzU/ It is commonly thought that Operational Excellence is only relevant in manufacturing or on the shop floor. In the office, we usually don&#39;t think about activities and flow.&nbsp; Management receives information and coordinates providing the service &ndash; or information &ndash; to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/C3XamBZ9HzU" height="1" width="1"/> Tue, 13 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/operational-excellence-in-the-office-fuels-busines/ Abstraction factor analysis improves product and software development http://feedproxy.google.com/~r/SixSigmaIQ/~3/_VZ7fD6ggaU/ How&nbsp;a new approach to product and software development can help you keep projects on track Many professional, knowledge-base<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_VZ7fD6ggaU" height="1" width="1"/> Mon, 12 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/abstraction-factor-analysis-a-new-approach-to-impr/ Why, oh why, can't couriers just deliver?: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/_D9_gyCz2rs/ How many ways can a delivery go wrong? In his latest column, Ian Gotts, describes his harrowing experience with international courier company &quot;Fedup and Exasperated.&quot; <<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_D9_gyCz2rs" height="1" width="1"/> Fri, 09 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/why-don-t-couriers-deliver/ Many companies focusing on “wrong” metrics for BPM projects, according to Forrester Report http://feedproxy.google.com/~r/SixSigmaIQ/~3/zkZeJFfT7yk/ Are you still focusing on quality and productivity to measure the success of your BPM project or programme? If so, that may not be enough, according to a new Forrester report. Here&rsquo;s why. <td style="wi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zkZeJFfT7yk" height="1" width="1"/> Thu, 08 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/many-companies-focusing-on-wrong-metrics-for-bpm-p/ Business Process Management (BPM) needs to go "Moneyball" http://feedproxy.google.com/~r/SixSigmaIQ/~3/oM0BQXqDrOw/ Designing metrics that matter Business is in the habit of collecting all kinds of data on everything from quality through to effiiency. But in today&#39;s ultra-competitive environment&nbsp;how much of that data is really telling companies&nbsp;the one question&nbsp;they really need to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/oM0BQXqDrOw" height="1" width="1"/> Thu, 08 Nov 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/bpm-needs-to-go-moneyball/ Understanding the Power of Behavior Mapping to Enable Effective Project and Program Leadership http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ As a Process Excellence leader you&rsquo;re responsible for improving business results such as profitability, revenue, cost, cycle time and quality. But in order to deliver those results, you need to get and keep the organization&rsquo;s attention to ensure consistent follow-through from<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 08 Nov 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ SOA and BPM as defined by Mr. Potato Head http://feedproxy.google.com/~r/SixSigmaIQ/~3/s0wluCJVsR0/ Having had no previous knowledge or involvement with SOA I was pretty keen to understand it. Not being a textbook kind of guy I am always looking for a metaphor, analogy or image to help<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/s0wluCJVsR0" height="1" width="1"/> Mon, 05 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/mr-potatohead-defines-soa-and-bpm/ Business Process Management Resources on PEXNetwork.com http://feedproxy.google.com/~r/SixSigmaIQ/~3/7hvVC6s3PRk/ Welcome to PEX Network&rsquo;s Business Process Management resource center. Here you can find insider&rsquo;s tip on what it takes to succeed with BPM and free resources, which include expertly produced whitepapers, case studies, articles, webinars and podcasts. Whether you&rsquo;re just<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/7hvVC6s3PRk" height="1" width="1"/> Mon, 05 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/business-process-management-resources-on-pexnetwor/ Why the buck stops here: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/SUUYjMJJArk/ A manager is responsible in one way or another for the success of an enterprise. Unfortunately, writes columnist William Cohen, many otherwise very capable leaders try to avoid responsibility. When things go wrong --- they are quick to blame others. Time for all of us to start being accoun<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/SUUYjMJJArk" height="1" width="1"/> Mon, 05 Nov 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/guess-who-s-accountabl/ Process Improvement Tip #12: Have patience: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/r21GlJOnV9Q/ In the lead up to PEX Masters , we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. This is the last of twelve. <table border="0" cellpadding="0" cellspaci<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/r21GlJOnV9Q" height="1" width="1"/> Fri, 02 Nov 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/process-improvement-tip-12-have-patience/ Business Process Management: Why it's more than automation and IT http://feedproxy.google.com/~r/SixSigmaIQ/~3/IkY6S8P53V8/ BPM and Continuous Improvement Go Hand in Hand Business process management (BPM) programme&nbsp; combines two of the most essential competencies for a&nbsp;sustainable bu<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/IkY6S8P53V8" height="1" width="1"/> Thu, 01 Nov 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/introduction-to-business-process-management-why-it/ Going Mobile? Designing an effective strategy for Mobile BPM http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Mobility is changing the world as we know it, making it possible to communicate, collaborate and work from just about anywhere. This offers rich opportunities but also significant challenges. Where do you begin? What are the pitfalls to avoid? And how can you design a powerful yet<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 01 Nov 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Business Process Management: 3 common mistakes companies make when embarking on BPM http://feedproxy.google.com/~r/SixSigmaIQ/~3/UWoRU9BVYHE/ Don&#39;t let these common mistakes sink your BPM effort Proponents of Business Process Management (BPM) have a long list of reasons why it m<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/UWoRU9BVYHE" height="1" width="1"/> Wed, 31 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/3-common-mistakes-companies-make-when-embarking-on/ Process Improvement Tip #11: Give critics a chance to air their concerns: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/iZOwTYz02xM/ In the lead up to PEX Masters &nbsp; next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. This is the eleventh of twelve. <t<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/iZOwTYz02xM" height="1" width="1"/> Wed, 31 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/process-improvement-tip-11-give-critics-a-chance-t/ 4 Easy Engagement Steps that Drive Results: PEX Advisors: Observations on the Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/wUdpHjny3zg/ &nbsp; Our project team is at the quarterly meeting, watching as another Lean Six Sigma project team is recognized for the out<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wUdpHjny3zg" height="1" width="1"/> Wed, 31 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/4-ways-to-improve-your-team-s-engagement/ Digital disruption – be afraid. Be very afraid. http://feedproxy.google.com/~r/SixSigmaIQ/~3/w0iG2hWXuH4/ Digital disruption is creating new business models, changing value streams, and provoking faster, more disruptive change than ever before. For those of you thinking that hunkering do<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/w0iG2hWXuH4" height="1" width="1"/> Tue, 30 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/digital-disruption-be-afraid-be-very-afraid/ Developing a Business-Centered Approach to Enterprise Architecture http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Achieve Sustainable Business Agility Companies today are facing massive pressures dealing with constant change, including economic uncertainty, global markets, empowered customers, industry regulation, and an increasingly mobile workforce.&nbsp; In the face of such pressures, companies<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 30 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 5 "Process Ghouls" that go bump in the night http://feedproxy.google.com/~r/SixSigmaIQ/~3/eS9f9Xhtscw/ &nbsp; As schoolchildren prepare to impersonate ghosts, goblins and gnomes in the lead up to Halloween on October 31, we thought we&rsquo;d compile a list of 5 process ghouls<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/eS9f9Xhtscw" height="1" width="1"/> Mon, 29 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/5-process-ghouls-that-go-bump-in-the-night/ Process Improvement Tip #10: Appeal to the competitiveness of your business executives: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/YtpaiwzS77Q/ In the lead up to PEX Masters &nbsp; next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. This is the tenth of twelve. <tabl<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YtpaiwzS77Q" height="1" width="1"/> Mon, 29 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/process-improvement-tip-10-appeal-to-the-competiti/ 7 lessons from a process project failure http://feedproxy.google.com/~r/SixSigmaIQ/~3/90nPGl98wvA/ Success or failure can be bizarrely subjective sometimes - mostly due to complete ignorance of what a process project should achieve. I recently worked on a process project that I consid<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/90nPGl98wvA" height="1" width="1"/> Fri, 26 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/7-lessons-from-a-process-project-failure/ Business Process Management - a new cup of tea for Twinings http://feedproxy.google.com/~r/SixSigmaIQ/~3/B8y4t7KMYFQ/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/B8y4t7KMYFQ" height="1" width="1"/> Fri, 26 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/business-process-management-a-new-cup-of-tea-for-t/ Process improvement helps save lives at sea http://feedproxy.google.com/~r/SixSigmaIQ/~3/m9jkjVbytbk/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/m9jkjVbytbk" height="1" width="1"/> Fri, 26 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/can-process-save-lives-at-sea/ Process Improvement Tip #9: Get your senior managers out of their offices: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/rncS6eBlBJk/ In the lead up to PEX Masters next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. This is the ninth of twelve.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rncS6eBlBJk" height="1" width="1"/> Thu, 25 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/process-improvement-tip-9-get-your-senior-manager/ Diamonds are a girl’s best friend? Women, equality and the corporate glass "wall" http://feedproxy.google.com/~r/SixSigmaIQ/~3/EP2uPT23DXY/ When a heavily pregnant Marissa Mayer, a former executive from Google, took over as CEO of beleaguered Internet company Yahoo earlier this year, many saw it as proof positive that the glass ceiling &ndash; the invisible barriers that keep women from getting to the top spot &ndash; had<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/EP2uPT23DXY" height="1" width="1"/> Thu, 25 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/diamonds-are-a-girl-s-best-friend-women-equality-a/ Supporting Finance Transformation at BAE Systems Shared Services http://feedproxy.google.com/~r/SixSigmaIQ/~3/yLJuzd2Ip78/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/yLJuzd2Ip78" height="1" width="1"/> Thu, 25 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/supporting-finance-transformation-at-bae-systems-s/ Managing transformational change through process at Guide Dogs UK http://feedproxy.google.com/~r/SixSigmaIQ/~3/TaS6K92cc5Q/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TaS6K92cc5Q" height="1" width="1"/> Thu, 25 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/managing-transformational-change-through-process-a/ Seven quality tools you shouldn't live without http://feedproxy.google.com/~r/SixSigmaIQ/~3/juJGImlTOhc/ Even highly qualified personnel balk at the idea of using sophisticated quality tools such as Design of experiment; hypothesis testing or multivariate analysis, says Sudeshna Banerjee. The good news is that&nbsp; most quality related issues can be resolved with these Seven Ba<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/juJGImlTOhc" height="1" width="1"/> Wed, 24 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/the-seven-basic-tools-of-quality/ Process Improvement Tip #8: Create cross functional teams: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/qfAWv9bhPc8/ In the lead up to PEX Masters &nbsp; next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. <t<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/qfAWv9bhPc8" height="1" width="1"/> Tue, 23 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/process-improvement-tip-8-create-cross-functional/ Mobile, Social and BPM – do they really fit together?: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/qtXK4CgjdIA/ Emerging mobile technology is literally changing the way we live, writes columnist Dan Morris. This is the first part of a two part column looking at the impact of mobile technology and social media in BPM.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/qtXK4CgjdIA" height="1" width="1"/> Tue, 23 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/mobile-social-and-bpm-do-they-really-fit-together/ How to Use Goal-based Modeling to Link Top Level Strategy with Processes http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ A goal-based approach to support strategy execution Is it possible to create a successful process excellence program without clearly defining and working to attain the strategic and tactical goals of the business? Definitely not! Goals are essential as the guiding beacon toward which<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 23 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Motivate me! How external standards can galvanize process management http://feedproxy.google.com/~r/SixSigmaIQ/~3/Nlo5nBJgxMk/ &nbsp; Maintaining motivation throughout process change is often very difficult. Best-practice organizations go further and garner motivation from external influences<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Nlo5nBJgxMk" height="1" width="1"/> Mon, 22 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/using-external-motivation-to-promote-process-manag/ Does Drucker’s contribution still matter?: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/c8ORMcmnInk/ You can&rsquo;t talk about Drucker&rsquo;s spectacular success as a management fortune teller without noting that his first big public prediction was a bust. It was published shortly before the stock market crash which preceded the Great Depression. In it he predicted a rosy future<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/c8ORMcmnInk" height="1" width="1"/> Mon, 22 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-value-of-drucker-s-contributions-toda/ Process improvement tip #7: Don’t announce change by e-mail: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/hMu1GwjneQI/ In the lead up to PEX Masters &nbsp; next month, we&rsquo;re running a series of process improvement tips &nbsp;to help you jump start<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hMu1GwjneQI" height="1" width="1"/> Thu, 18 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/process-improvement-tip-7-don-t-announce-change-by/ Improving the business of government from the ground up: Interview with R. Scott Bonney, Master Black Belt http://feedproxy.google.com/~r/SixSigmaIQ/~3/vY96it3rudY/ Last week, as German Chancellor Angela Merkel&rsquo;s plane touched down in Athens, protesters were already gathering in the streets. They&nbsp;were outraged by what they see as extreme and unnecessary conditions attached to the multi billion dollar bailout af<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vY96it3rudY" height="1" width="1"/> Thu, 18 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/improving-the-business-of-government-from-the-grou/ Government efficiency is not just a Greek problem http://feedproxy.google.com/~r/SixSigmaIQ/~3/safLs3r6zng/ When&nbsp;German Chancellor Angela Merkel&rsquo;s plane touched down in Athens last week, protesters were already gathering in the streets. They are outraged by what they see as extreme and unnecessary conditions attached to the multi billion dollar bailout afforded to Greece since its<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/safLs3r6zng" height="1" width="1"/> Thu, 18 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/process-improvement-in-government-from-the-ground/ Effective BPM Strategies to Reduce Risks and Achieve Operational Excellence in Oil & Gas http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Improve transparency and insight into your global business processes In exploration &amp; production, energy companies increasingly operate in joint-ventures and complex capital projects involving multiple partners, contractors and business units.&nbsp;&nbsp; The successful delivery of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 18 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 3 Steps to turning negative customer feedback around http://feedproxy.google.com/~r/SixSigmaIQ/~3/dDnjQVjqj6Y/ There&rsquo;s no escaping it. At some point or another, or maybe in waves, your business will get complaints, poor customer reviews, and/or negative feedback. Small businesses and major<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/dDnjQVjqj6Y" height="1" width="1"/> Wed, 17 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/how-to-turn-negative-customer-feedback-around/ Four steps to define and develop services for a Business Process Center of Excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/c2v5JYo58fo/ Defining core &lsquo;Services&rsquo; can go a long way in communicating the value of Business Process Center of Excellence, says Rohan Bhattacharjee. Here&#39;s why. In this highly volatile economic climate, businesses today want to be surer about their investments and in t<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/c2v5JYo58fo" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/developing-services-for-a-business-process-center/ Process Improvement Tip #6: Frame the problem you face in business terms: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/bJ53lzyCGZA/ You&rsquo;ve been framed! In the lead up to PEX Masters &nbsp;next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. This<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/bJ53lzyCGZA" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/tip-6-frame-the-problem-you-face-in-business-terms/ Beyond Process Excellence – Leveraging BPM for end to end business transformation: Succeeding With BPM Implementation http://feedproxy.google.com/~r/SixSigmaIQ/~3/XeStg6ifh3g/ Vinay Mummigatti is an UnitedHealth Group employee but the views published in his articles are his own and they do not reflect those of UnitedHealth Group or its affiliates. </<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XeStg6ifh3g" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/beyond-process-excellence-leveraging-bpm-for-end-t/ Customers and the trouble with business in a multi-platform world http://feedproxy.google.com/~r/SixSigmaIQ/~3/y7tXSwQcO10/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/y7tXSwQcO10" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/designing-the-customer-experience/ Google: Why it's time for financial services to fully embrace social media http://feedproxy.google.com/~r/SixSigmaIQ/~3/wOaMt-7Vk1Y/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wOaMt-7Vk1Y" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/don-t-have-a-social-media-policy-google-on-why-fin/ Digital overload, big data and analyzing our “digital information shadows” http://feedproxy.google.com/~r/SixSigmaIQ/~3/me70Ib6d0CY/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/me70Ib6d0CY" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/360-degree-view-of-big-data-expert-weighs-in/ Speech Analysis: How it can help you gather effective Voice of the Customer http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Drive operational improvements and improved customer service&nbsp;with&nbsp;speech analytics&nbsp; Speech analysis translates human spoken language into structured textual and metadata representations that can feed into real-time processes. You can now make sense of the true voice of the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 16 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Customer service is all about attitude: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/fjBmqrG6e6I/ Plenty of research&nbsp;shows that happier staff are more productive.&nbsp; &nbsp;&nbsp; But&nbsp;&nbsp;It is not&nbsp; good enough&nbsp;&n<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/fjBmqrG6e6I" height="1" width="1"/> Fri, 12 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/customer-service-is-all-about-attitude/ Process Improvement Tip #5: Demonstrate the value of your work quickly to build trust: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/mqxZHiKVV8k/ In the lead up to PEX Masters &nbsp;next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiativ<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mqxZHiKVV8k" height="1" width="1"/> Thu, 11 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/12-process-improvement-tips-5-demonstrate-the-valu/ Transforming procurement processes in oil & gas: Interview with Eric Beylier, TETRA Technologies http://feedproxy.google.com/~r/SixSigmaIQ/~3/Tjw8R4tYzkk/ The Energy Process Excellence Network conference in Houston Texas is fast approaching and in the lead up we caught up with Eric Beylier,&nbsp;Vice President, head of global supply chain and procurem<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Tjw8R4tYzkk" height="1" width="1"/> Thu, 11 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/articles/transforming-procurement-processes-interview-with/ Want real time dashboards? Make sure you know when to use them: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/TDG008T5fBM/ Time for Business Intelligence managers to distinguish between operational and tactical / analytical reporting. Here&#39;s why. I recently sat through a presentation for a planning and reporting system where the words &#39;near r<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TDG008T5fBM" height="1" width="1"/> Wed, 10 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/real-time-or-snapshot-data-for-meaningful-business/ Managers Too Busy Being Busy? Free Up Front-line Capacity With a New Approach to Operations Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Change from a reactive mindset to a proactive one to position your company for unparalleled excellence Front‑line managers are the critical link in organizational performance. However, they face competing priorities and are sometimes subjected to unrealistic demands, with too few staff<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 10 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Quality workers strike at Apple iPhone manufacturing plant, according to advocacy group http://feedproxy.google.com/~r/SixSigmaIQ/~3/6Umx6lBiGMQ/ What&rsquo;s going on at the Apple iPhone manufacturing plant? According to reports from China Labor Watch (CLW) &ndash; a New York-based advocacy group that monitors working conditions in China&rsquo;s factories &ndash; over 3000 workers downed tools late last week over various<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/6Umx6lBiGMQ" height="1" width="1"/> Tue, 09 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/quality-workers-strike-at-apple-iphone-manufacturi/ Process Improvement Tip #4: Learn to use failure productively: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/jHQzE_O5ilA/ In the lead up to PEX Masters &nbsp;next month, we&rsquo;re running a series of process improvement tips to help you jump start your initiatives for 2013. This is the fourth of twelve. Show me som<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/jHQzE_O5ilA" height="1" width="1"/> Mon, 08 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/12-process-improvement-tips-4-learn-to-use-failure/ Breaking Constraints: the Science of Innovation http://feedproxy.google.com/~r/SixSigmaIQ/~3/tnTwQz9WaYc/ Everyone seems to want to be an innovator these days &ndash; but what does innovation actually mean? And can it actually be a repeatable and predicable process? In this Process Perspectives podcast&nbsp;Michael E. Raynor,&nbsp;Innovation Portfolio Leader, Strategy, Brand &amp; Innovation<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/tnTwQz9WaYc" height="1" width="1"/> Mon, 08 Oct 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/breaking-constraints-the-science-of-innovation/ Process Improvement Tip #3: Make sure everyone understands the need for change: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/INe1Sj6ezL0/ There are no mindreaders&nbsp;in the enterprise&nbsp;- make sure you communicate why you need to change. In the lead up to PEX Masters &nbsp;next month, we&rsquo;re running a series of<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/INe1Sj6ezL0" height="1" width="1"/> Fri, 05 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/tip-3-make-sure-everyone-understands-the-need-for/ Four ways to improve how you improve http://feedproxy.google.com/~r/SixSigmaIQ/~3/ZH13AK1zmbE/ We know what it takes to make continuous improvement a success &ndash; so why do so many deployments fail? The critical success factors for the deployment and sustainment of continuous improvement initiatives are well establishe<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ZH13AK1zmbE" height="1" width="1"/> Thu, 04 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/four-ways-to-improve-how-you-improve/ How do you balance short term and long term performance? http://feedproxy.google.com/~r/SixSigmaIQ/~3/RbdKoGwzxdE/ Best-practice organizations use competencies to enhance performance today and prepare for the future A competency model is a set of skills, a body of knowledge, or a combination of abilities that employees need to perform a job w<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/RbdKoGwzxdE" height="1" width="1"/> Wed, 03 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/use-competency-models-to-guide-technical-worker-pe/ Business Process Management: The great certification debate http://feedproxy.google.com/~r/SixSigmaIQ/~3/mZaEVX-ftjc/ &nbsp; &nbsp;Business Process Management (BPM) certifications are offered by a number of vendors, non profit organizations, and consultancies and are often seen as the first s<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mZaEVX-ftjc" height="1" width="1"/> Wed, 03 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/to-certify-or-not-to-certify-is-it-wise-to-practic/ Process Improvement Tip #2: Speak the same language as your audience: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/G46jXCqo68c/ &ldquo;We invent jargon because it saves times talking to one-another&rdquo; - John M. Smith In the lead up to PEX Masters next month, we&rsquo;re running a series of pr<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/G46jXCqo68c" height="1" width="1"/> Wed, 03 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/process-improvement-tip-2-speak-the-same-language/ 7 Approaches of Doom for Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/o1_ft-rZotQ/ When it comes to improving the way a company operates, there can be many approaches&nbsp;to tackling&nbsp;the problems. However, when it comes to failure there are seven tried and tested routes that will fast-track you to failure. Here they are: &nbsp; <span style="font-s<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/o1_ft-rZotQ" height="1" width="1"/> Tue, 02 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/7-surefire-ways-to-fail-at-process-improvement/ Process Improvement Tip #1: Ensure your approach is suited to the problem you face: The Editorial Notebook http://feedproxy.google.com/~r/SixSigmaIQ/~3/1KqCj8Wvr9Y/ Just because you&rsquo;ve got a hammer, doesn&rsquo;t mean every problem&rsquo;s a nail! In the lead up to our online event&nbsp; PEX Masters next month, we&rsquo;re giving you 12 process<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/1KqCj8Wvr9Y" height="1" width="1"/> Mon, 01 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/process-improvement-tip-1-make-sure-your-approach/ Evolution of Business Process Management: A conversation with author Jim Boots http://feedproxy.google.com/~r/SixSigmaIQ/~3/9abmWhHDcCk/ Jim Boots still remembers the days at Chevron where processes were stored inside the heads of people and &nbsp;time was wasted creating and conveying information. But since his early days with the company o<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9abmWhHDcCk" height="1" width="1"/> Mon, 01 Oct 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/evolution-of-business-process-management-a-convers/ Shared Services: Setting up an HR Portal http://feedproxy.google.com/~r/SixSigmaIQ/~3/MC_HPWNa5Z0/ How to&nbsp;keep&nbsp;a remote workforce connected Some companies have always had distributed workforces &ndash; logistics companies with small armies of drivers, sales people who are always on the road, and other types of businesses where staff don&rsquo;t come in to the same place<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/MC_HPWNa5Z0" height="1" width="1"/> Fri, 28 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/setting-up-a-hr-portal/ Technology and process optimization are critical - but don't overlook the importance of the people: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/I-D5U555yKg/ I was fortunate enough to be invited to speak about Business Intelligence at the <a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/I-D5U555yKg" height="1" width="1"/> Thu, 27 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/columns/technology-process-optimization-improved-quality-b/ Nature vs. Nurture? Cultivating Process Acumen: PEX Advisors: Observations on the Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/LJ5hUahzW_Q/ On the hunt for the elusive&nbsp;&quot;process&quot; gene... We have all heard or uttered the expression, &ldquo;They wer<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/LJ5hUahzW_Q" height="1" width="1"/> Thu, 27 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/nature-vs-nurture-cultivating-process-acumen/ How to Unleash a Process Excellence “Revolution” (plus 4 reasons Kaizen fails) http://feedproxy.google.com/~r/SixSigmaIQ/~3/zsTe6R5_oxs/ I am often asked to recommend a tried and tested method to bring about a process excellence revolution within an organization. Senior Management teams ideally want a cost effective method that engages every member within the workforce. My answer to this query has not changed in the last<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zsTe6R5_oxs" height="1" width="1"/> Tue, 25 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/how-to-unleash-a-process-excellence-revolution-plu/ The Apple Maps hullabaloo, megatrends and your business-tech strategy: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/XqOUpM6kSgE/ &nbsp; The ongoing outpouring of derision, frustration and fun-poking at Apple&rsquo;s new Maps app &ndash; touted as a key feature of the quite-possibly-described-as-magical<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XqOUpM6kSgE" height="1" width="1"/> Tue, 25 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/the-apple-maps-hullabaloo-megatrends-and-your-busi/ Ten Tips for Senior Management Before Starting Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/YSyhcqC00EY/ When an organization begins the process of starting the use of improvement teams to make process or quality improvement, leadership is often unclear as to what their role should be. Should the leadership micro-manage the teams (and risk being viewed as an obstacle)? &nbsp;Or should they<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YSyhcqC00EY" height="1" width="1"/> Mon, 24 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/ten-tips-for-senior-management-when-starting-proce/ HR Shared Services magnifies legal “risks” http://feedproxy.google.com/~r/SixSigmaIQ/~3/0JdN7DBaN98/ Thinking of centralizing your human resources function into a shared services center? There are some legal risks that you should be aware of, according to an expert in American labor and employment law. An HR Shared Services environment can magnify your legal compliance risks and create<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/0JdN7DBaN98" height="1" width="1"/> Mon, 24 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/hr-shared-services-magnifies-potential-risk-expos/ The Voice of the Customer is getting louder – are you listening? http://feedproxy.google.com/~r/SixSigmaIQ/~3/m5KLeLNquYM/ Time to reduce painful processes How many times have you come across a compa<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/m5KLeLNquYM" height="1" width="1"/> Thu, 20 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/the-voice-of-the-customer-is-getting-louder-are-yo/ 5 Steps to Developing a Compelling Project Value Proposition http://feedproxy.google.com/~r/SixSigmaIQ/~3/rdjo_EoFIL8/ Focus on Adding Value Times are tough! Money is tight, people are being laid off and we&#39;re deep into an economic recession. In times like these, customers focus on value propositions. &quot;Let&#39;s suck it and see,&quot; is<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rdjo_EoFIL8" height="1" width="1"/> Wed, 19 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/5-pointers-for-developing-a-compelling-project-val/ Risky Business: Minimizing hazards in oil & gas supply chains http://feedproxy.google.com/~r/SixSigmaIQ/~3/JWtjEUs5ARg/ Oil &amp; gas companies operate in a complex environment where the end to end process might be handled by not just different business units but also potentially different companies and subcontractors. So when you&rsquo;re dealing with suppliers how can you not only identify but also<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/JWtjEUs5ARg" height="1" width="1"/> Wed, 19 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/risky-business-minimizing-hazard-in-oil-gas-supply/ Want better quality? Decentralize your Approach http://feedproxy.google.com/~r/SixSigmaIQ/~3/alz3QxO5hck/ Benefits of Promoting Local Responsibility for Quality in Your Organization There is an old Chinese proverb that everyone knows: &ldquo;Give a man a fish and he will eat for a day, teach a man to fish and he will eat for a lifeti<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/alz3QxO5hck" height="1" width="1"/> Tue, 18 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/the-benefits-of-promoting-local-responsibility-for/ Process Mining to Understand What's Really Happening in Your Business http://feedproxy.google.com/~r/SixSigmaIQ/~3/MfJcZMNJll8/ Organizations can spend months mapping their &quot;As Is&quot; processes (i.e. documenting how they currently work) to try to understand what&#39;s really happening inside their organizations - just so that they can change it! But is there a better way? &nbsp; In this Process<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/MfJcZMNJll8" height="1" width="1"/> Tue, 18 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/process-mining-to-understand-what-s-really-happeni/ Cloud computing and smart devices underpin strong growth in BPM market http://feedproxy.google.com/~r/SixSigmaIQ/~3/5ivipVSgU5U/ The global market for Business Process Management (BPM) is expected to grow significantly over the next few years to grow from approximately $2.6 billion (2011) to $7 billion by 2018, according to new research by Companies &amp; Markets, an aggregator of business information. The re<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/5ivipVSgU5U" height="1" width="1"/> Mon, 17 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/cloud-computing-and-smart-devices-underpin-strong/ Cash strapped governments increasingly look to shared services for savings http://feedproxy.google.com/~r/SixSigmaIQ/~3/5GaUA85dm6Q/ Shared service centers revolve around the streamlining of processes within a&nbsp;company to&nbsp;bring a number of different facilities and activities together as one as a way of making sure that the company is saving money wherever possible. The concept was born out of - as many&n<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/5GaUA85dm6Q" height="1" width="1"/> Mon, 17 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/a-brief-history-of-shared-service-centres/ Making data meaningful http://feedproxy.google.com/~r/SixSigmaIQ/~3/8dLeuUeCbNg/ In many businesses today, employees are expected to process vast amounts of information from a variety of sources and systems. But how do you ensure that that data is transformed into a useful and intelligible form for all of your employees? In this Process Perspectives podcast,&nbsp;Dan<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8dLeuUeCbNg" height="1" width="1"/> Mon, 17 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/drowning-in-data/ How the "Shop Floor" Holds the Key to a Successful Corporate Strategy http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Ensure&nbsp;that front-line and back-office activities&nbsp;support corporate strategy You have made huge investments in technology, people and processes. But are you getting the results you expected? Is the corporate strategy hashed out in the corner office being fully executed on the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 13 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ The Perils of Polling (Can it Really Tell Us Who Will Win the American Presidential Election?) http://feedproxy.google.com/~r/SixSigmaIQ/~3/8OV2nRa3niw/ More than 100 years ago H.G. Wells said: &ldquo;Statistical thinking will one day be as necessary for efficient citizenship as the ability to read and write.&rdquo; Polling of public opinion has become an industry of its own, one of our more thriving growth industries. To<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8OV2nRa3niw" height="1" width="1"/> Wed, 12 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/how-to-guarantee-the-wrong-conclusions-from-polls/ Do you suffer from "Breadmaker Syndrome"?: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/XH97Sz_bq1o/ A famous comedian (I forget who) once had a bit in his act where he talked about searching for a lost item.&nbsp; &ldquo;It&rsquo;s always the last place you look.&nbsp; Of course it is.&nbsp; Who finds something and then keeps looking for it?&rdquo;&nbsp;&nbsp; &nbsp;This month we<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XH97Sz_bq1o" height="1" width="1"/> Tue, 11 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/avoiding-the-breadmaker-syndrome/ Transforming Procurement Processes: Eric Beylier, VP, TETRA Technologies http://feedproxy.google.com/~r/SixSigmaIQ/~3/80Y2ocWIR2c/ It&#39;s difficult to&nbsp;fly a plane blindfolded When&nbsp;Eric Beylier&nbsp;took over the procurement function at&nbsp;oil and gas chemical manufacturers TETRA Technologies five years ago he had his work cut out for him: a series of acquisitions had left the procurement processes<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/80Y2ocWIR2c" height="1" width="1"/> Mon, 10 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/transforming-procurement-processes-eric-beylier-vp/ Using Voice of the Customer Effectively: Felix Tiedt, Telkom SA http://feedproxy.google.com/~r/SixSigmaIQ/~3/tAYoM4T1Nh8/ Voice of the customer (VOC) is a technique to understand your customer&rsquo;s needs and requirements. Objective metrics like the number of product returns or subjective metrics like customer feedback on their overall satisfaction can help your business understand how&nbsp;it is<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/tAYoM4T1Nh8" height="1" width="1"/> Mon, 10 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/using-voice-of-the-customer-effectively/ How Big Data is transforming Financial Services http://feedproxy.google.com/~r/SixSigmaIQ/~3/oTHHXtowClo/ It is believed, according to a&nbsp;report published&nbsp;by IBM recently, that 90 per cent of all data in the world has been created in the last two years. It is also widely believed that the current processes online mean that more data is created every single day than was overall<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/oTHHXtowClo" height="1" width="1"/> Fri, 07 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/how-big-data-is-transforming-financial-services/ Why Bribing Your Customers Doesn’t Work: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/XqMj6G7IuGI/ Whether you&#39;re a marketer trying to get new customers or leading a process change trying to sell a new way of working to the business, bribery is no way to create a sustainable business. Drucker identified several ways of buying customers, none of them recommended despi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XqMj6G7IuGI" height="1" width="1"/> Fri, 07 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/don-t-buy-people/ Avoiding the “Fear Factor”: Lean at one of South Africa’s four biggest banks http://feedproxy.google.com/~r/SixSigmaIQ/~3/uFhu-3X6DUo/ Anytime you change processes you get people who fall somewhere along the spectrum of enthusiastic adopters through to avid resisters. And if you&rsquo;re encountering a fair bit of resistance to your process changes maybe it&rsquo;s time to look at the root causes. &nbsp;&nbsp; In this<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/uFhu-3X6DUo" height="1" width="1"/> Thu, 06 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/avoiding-the-fear-factor-lean-at-one-of-south-afri/ Most overlooked place for efficiency improvement? It's right in front of you!: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/b0DOOkTQHYc/ For many of us the focus in increasing efficiency has been on tasks and IT support.&nbsp; The gains have proven the value of this focus.&nbsp; Unfortunately we all overlook a simple problem that saps an organization of vitality and is a serious drain on efficiency every day.&nbsp; In<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/b0DOOkTQHYc" height="1" width="1"/> Wed, 05 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/the-most-overlooked-place-for-immediate-efficiency/ Practical lessons on Business Process Management (BPM) from Chevron http://feedproxy.google.com/~r/SixSigmaIQ/~3/LyYLagnZCFk/ The evolution of process management at an oil giant &nbsp; In this Process Perspectives interview, Jim Boots, author of a new book out called BPM Boots on the Ground details the lessons he learned about Business Process Management (BPM) implementation during his 30+ year career at oil<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/LyYLagnZCFk" height="1" width="1"/> Wed, 05 Sep 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/practical-lessons-on-bpm-from-chevron/ 4 Leadership Types That Can Destroy a Perfectly Good Strategy http://feedproxy.google.com/~r/SixSigmaIQ/~3/MHxWCyWJgxU/ Part 3 of a series on Strategy Development In the second part of our series on Strategy (&ldquo;<a href="http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/MHxWCyWJgxU" height="1" width="1"/> Tue, 04 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/how-leadership-can-destroy-a-perfectly-good-strate/ Business Process Management (BPM) Resources on PEXNetwork.com http://feedproxy.google.com/~r/SixSigmaIQ/~3/8fmqtc2YxRQ/ Welcome to PEX Network.com&rsquo;s Business Process Management (BPM) resource center. Here you get the low down on what it takes to make BPM successful as well as access free process-related resources like webinars, podcasts, case studies and more. Whether you&rsquo;re just getting<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8fmqtc2YxRQ" height="1" width="1"/> Tue, 04 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/business-process-management-bpm-resources-on-pexne/ Can silicon-based life forms excel at customer service?: Mr Angry, You Call THAT Customer Service? http://feedproxy.google.com/~r/SixSigmaIQ/~3/2r1PrWYgFMo/ Recently my iMod - an iPod with internal electronics replaced with Hi-Fi components &ndash; stopped working. (Yes I am a Hi-Fi nerd but the sound quality is fantastic). &nbsp;As it was expensive and had been modified in the US I wasn&rsquo;t too comfortable giving it to just anybody to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/2r1PrWYgFMo" height="1" width="1"/> Mon, 03 Sep 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/do-silicon-based-or-carbon-based-life-forms-give-b/ Using Big Data for Improved Customer Insight: Interview with Antoine Bonello, Global Director Process Improvement at Betfair http://feedproxy.google.com/~r/SixSigmaIQ/~3/ZIu3-Iah3n0/ A lot of companies &ndash; especially software vendors - are talking about the potential of big data. Proponents says that analysing big data sets can help businesses derive competitive insight that might give you that critical edge on competitors. But is it all hype or is it some<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ZIu3-Iah3n0" height="1" width="1"/> Fri, 31 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/using-big-data-for-improved-customer-insight-inter/ Five essential ingredients for a quality culture http://feedproxy.google.com/~r/SixSigmaIQ/~3/trFAtCIycbA/ &quot; Quality lies in culture. Values are what constitute True Quality &quot; Over the last few decades quality and productivity have surfaced as a major areas of concern for businesses. With the reduction of geographical barriers and the pressures of compe<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/trFAtCIycbA" height="1" width="1"/> Thu, 30 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/key-ingredients-for-quality-culture-development/ Can we Embrace Agile in BI Development?: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/ElBBp0kbVuY/ One of the constant challenges for any Business Intelligence (BI) professional is that of balancing delivery outputs and timescales.&nbsp;We might spend weeks mapping out data sources and developing extraction and transformation techniques, however none of this will give the user a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ElBBp0kbVuY" height="1" width="1"/> Wed, 29 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/how-can-we-embrace-agile-in-bi-development/ Big Data or Big Hype? How One Company is Actually Putting Big Data to Work http://feedproxy.google.com/~r/SixSigmaIQ/~3/Y1Fz9N5lzHw/ A lot of companies &ndash; especially software vendors - are talking about the potential of big data. Proponents says that analysing big data sets can help businesses derive competitive insight that might give you that critical edge on competitors. But is it all hype or is it something<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Y1Fz9N5lzHw" height="1" width="1"/> Tue, 28 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/big-data-or-big-hype-how-one-company-is-actually-p/ Losing momentum? 3 Reasons Process Excellence Fails to Sustain http://feedproxy.google.com/~r/SixSigmaIQ/~3/fNreL7Y3Z8g/ Been doing continuous improvement for a while? Senior management losing interest? 3 common reasons that your process excellence initiative might be starting to wane (and what you can do about it). Much has been written about implementing<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/fNreL7Y3Z8g" height="1" width="1"/> Mon, 27 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/can-lean-six-sigma-support-business-transformation/ Energy Companies Realize Environmental and Economic Benefit Through Process Excellence http://feedproxy.google.com/~r/SixSigmaIQ/~3/-4vMiMVkxgY/ Consumers and politicians&nbsp;want energy supplies that are safe, environmentally friendly and inexpensive. Oil and gas extraction and processing are under increasing pressure to meet those demands. But in a world where those aims often appear to be in conflict can the energy bosses<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/-4vMiMVkxgY" height="1" width="1"/> Fri, 24 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/3-key-process-challenges-facing-the-energy-industr/ 6 Time Management Tips for Project Managers http://feedproxy.google.com/~r/SixSigmaIQ/~3/CrrQA_apy6I/ To be a successful project manager you must be able to manage your time well. The best project managers ensure they are productive for most of their time and avoid time-wasters at all costs. Here are some tips that can help you manage your time more effectively. <span sty<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/CrrQA_apy6I" height="1" width="1"/> Thu, 23 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/six-time-management-tips-for-project-managers/ Say what? The Trouble with Communicating About Process http://feedproxy.google.com/~r/SixSigmaIQ/~3/YzTlhSAqEQo/ Does your CEO look at you like you&rsquo;re speaking an ancient form of Klingon when you explain all this process stuff to him? Are you more comfortable talking about run charts, histograms &ndash; or for our more technically minded &ndash; real-time event processing? If this is you, John<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/YzTlhSAqEQo" height="1" width="1"/> Tue, 21 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/say-what-the-trouble-with-communicating-about-proc/ Why People Succeed or Fail in New Assignments: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/hu8GhIGdOuM/ Back in 1933, Peter F. Drucker was working as a securities analyst in a large insurance company and then, a year later, joined a fast-growing private bank as the firm&#39;s economist and executive secretary to three senior partners. Initially, he worked exclusively with two of the y<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hu8GhIGdOuM" height="1" width="1"/> Mon, 20 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/why-people-succeed-or-fail-in-new-assignments/ Are You a Process Geek? Make Sure You Don’t Speak Like One! http://feedproxy.google.com/~r/SixSigmaIQ/~3/XX4yoy4jNgM/ Does your CEO look at you like you&rsquo;re speaking an ancient form of Klingon when you explain all this process stuff to him? Are you more comfortable talking about run charts, histograms &ndash; or for our more technically minded &ndash; real-time event processing? If this is you, the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XX4yoy4jNgM" height="1" width="1"/> Fri, 17 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/are-you-a-process-geek-make-sure-you-don-t-speak-l/ Can Continuous Improvement be Transformative? http://feedproxy.google.com/~r/SixSigmaIQ/~3/16L3flyCjlA/ Traditional improvement methodologies often take a gradual approach to improving operations &ndash; slowly and over time you make incremental improvements to your business operations.But in this time of fast moving markets and technology&nbsp;where a company&rsquo;s share price can go<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/16L3flyCjlA" height="1" width="1"/> Fri, 17 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/can-continuous-improvement-be-transformative/ What’s Next on the Horizon for Process Excellence?: PEX Advisors: Observations on the Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/tOvn9Yp7-Jg/ Most of us know the history of Process Excellence, from the days leading up to Total Quality Management to the more recent focus on Customer Experience Management.&nbsp; We have all heard of - if not read with interest - the works of Fredrick Taylor, Taiichi Ohno, W. Edwards Deming, and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/tOvn9Yp7-Jg" height="1" width="1"/> Thu, 16 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/what-s-next-on-the-horizon-for-process-excellence/ Is Continuous Improvement Enough? Interview with Philip Price, Former CFO Reader's Digest Europe http://feedproxy.google.com/~r/SixSigmaIQ/~3/vhwNoV5r7c4/ In today&#39;s market, change is happening more rapidly and competition is getting more intense, says Philip Price, former CFO of Reader&#39;s Digest Europe, and that means you need to look at your whole business model in order to remain competitive. That&#39;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vhwNoV5r7c4" height="1" width="1"/> Thu, 16 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/the-new-reality-of-business-transformation/ Show Me the Money! Calculating the Value of Project Benefits http://feedproxy.google.com/~r/SixSigmaIQ/~3/10L6YZpsBJI/ Want to convince your stakeholders of the value of process improvement?&nbsp;Here&#39;s how you can show your business the money. In my many years as a Project Manager, both for Six Sigma and non Six Sigma Projects, some of the most contentious, interesting and heated deba<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/10L6YZpsBJI" height="1" width="1"/> Tue, 14 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/calculating-the-value-of-project-benefits/ Avoid the “Ugly American” Approach to Change: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/CAoBTV_tCsA/ &nbsp;&ldquo;Ugly American&rdquo; was a phrase coined decades ago describing&nbsp;arrogant behavior of Americans abroad.&nbsp; A recent trip to Europe confirmed for me that Ugly Americans are still out there.&nbsp; Watch some Americans visit Europe for the first time.&nbsp; They seem to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/CAoBTV_tCsA" height="1" width="1"/> Tue, 14 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-ugly-american-and-change/ Taking a Root Cause Approach to Innovation: Interview with Alfredo Schwarz, AES Corporation http://feedproxy.google.com/~r/SixSigmaIQ/~3/ksValjM5cfI/ Do you want to foster a workplace where all of your people can contribute to creating new products and services that better serve your customers? The flash of inspiration might be less important than you think. Innovation is a function of a series of practices within an<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ksValjM5cfI" height="1" width="1"/> Fri, 10 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/creating-a-root-cause-approach-to-innovation/ Want More Innovation? Why Understanding Root-Causes Might Help http://feedproxy.google.com/~r/SixSigmaIQ/~3/Yo_9V7rYHO8/ Do you want to foster a workplace where all of your people can contribute to creating new products and services that better serve your customers? The flash of inspiration might be less important than you think. Innovation is a function of a series of practices within an organization to<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Yo_9V7rYHO8" height="1" width="1"/> Fri, 10 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/root-cause-innovation/ Achieving Gold is About Teamwork: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/vmY0q02SvgQ/ Given that London is currently playing host to the greatest sporting spectacle on earth, I thought it might be a good to time to reflect on the value of and need for teamwork. &nbsp; Athletes of all nations have come together in the hope of achieving their dream<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vmY0q02SvgQ" height="1" width="1"/> Thu, 09 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/it-takes-a-great-team-to-ensure-success/ Using Social Media for Continuous Improvement - Award Winning Case Study http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Are you a social media sceptic? If you think tweeting is something a bird should do and Facebook is predominantly for those born well after legwarmers, neon colours and big hair were &quot;on trend&quot; you might be missing out on the plethora of engaging and low cost tools that can<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 09 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 5 Killer Mistakes Project Managers Make http://feedproxy.google.com/~r/SixSigmaIQ/~3/_mpNzUytd5Q/ Successful Project&nbsp;Management is&nbsp;Not Rocket Science Want to ensure the success of your latest&nbsp;Lean Six Sigma or BPM&nbsp;project? The principles of project management are the same whether you&#39;re ru<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_mpNzUytd5Q" height="1" width="1"/> Wed, 08 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/successful-projects-it-s-not-rocket-science/ Focused on Cost? Here's Why You Should Focus on Customer Value Instead: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/WtS5hPH3R6g/ How do you determine prices for your products and services? Start by looking at value from the customer&rsquo;s perspectives rather than your costs, says columnist William Cohen. Here&rsquo;s why. Price is one measurement of value. Some think the customer&rsquo;s preference<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/WtS5hPH3R6g" height="1" width="1"/> Mon, 06 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/there-is-no-such-thing-as-an-irrational-customer/ Creating a "Deviation" Solving Culture: Interview with Danie Vermaak of Rich Products Corporation http://feedproxy.google.com/~r/SixSigmaIQ/~3/vYhZoKxqi_g/ What do your staff do when they encounter a problem? In too many organizations the pervading culture tends to be an initial response of &ldquo;that&rsquo;s not my problem&rdquo; or worse, &quot;there&rsquo;s nothing I can do to change it&quot;.&nbsp;&nbsp;Wouldn&rsquo;t it be nice<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vYhZoKxqi_g" height="1" width="1"/> Mon, 06 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/creating-a-deviation-solving-culture-interview-wit/ Moving from Small to Large Scale BPM: Interview with Emlyn van der Wal, ABN AMRO http://feedproxy.google.com/~r/SixSigmaIQ/~3/hk_ueDfzuyw/ When companies are first getting started with BPM they often start small - in a focused business area or on a particular process - before expanding in scope. But what kind of challenges can you expect as you move from small scale implementation to a large scale BPM Programme?<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hk_ueDfzuyw" height="1" width="1"/> Fri, 03 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/moving-from-small-to-large-scale-bpm/ Tackling Complexity Through Business Process Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/IstpzL-J93A/ When companies are first getting started with BPM they often start small - in a focused business area or on a particular process - before expanding in scope. But what kind of challenges can you expect as you move from small scale implementation to a large scale BPM Programme? Interview<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/IstpzL-J93A" height="1" width="1"/> Fri, 03 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/tackling-complexity-through-bpm/ Shifting to Principle-based Compliance http://feedproxy.google.com/~r/SixSigmaIQ/~3/3wxpmjYDdJE/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/3wxpmjYDdJE" height="1" width="1"/> Fri, 03 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/shifting-to-a-principle-based-compliance-regime/ Big Data, Big Opportunities - Session from PEX Week Europe http://feedproxy.google.com/~r/SixSigmaIQ/~3/mFoey41gVuY/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/mFoey41gVuY" height="1" width="1"/> Fri, 03 Aug 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/videos/big-data-big-opportunities-session-from-pex-week-e/ Best Practice Report: 8 Key Areas for Measuring Quality Effectively http://feedproxy.google.com/~r/SixSigmaIQ/~3/KjV1xH3HC3c/ Foundational and Emerging Practices in Quality Measurement Are you really as good as you think you are? An enterprise-wide quality measurement program can help you assess just how effective your key processes are. Here are 8<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/KjV1xH3HC3c" height="1" width="1"/> Thu, 02 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/foundational-and-emerging-practices-in-quality-mea/ Want to Enhance Your Project Performance Metrics? Guide to EVM and Control Charts http://feedproxy.google.com/~r/SixSigmaIQ/~3/FWvxHjXbEFw/ Want to know how your process improvement project is progressing? Here&rsquo;s how to use Earned Value Management and Control Charts to monitor how well you&rsquo;re doing. Earned Value Management (EVM) is a project management technique for measuring project performance and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FWvxHjXbEFw" height="1" width="1"/> Wed, 01 Aug 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/enhanced-project-performance-metrics-evm-index-and/ Does Behaviour Follow Reward?: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/NBG0HHCSZrw/ How do you get people excited about process improvement? A stick and carrot is probably not what you need. Mark McGregor looks at the surprising truth about motivation. Over the past couple of weeks there has been a lot of discussion on blogs, LinkedIn and Twitter about emp<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/NBG0HHCSZrw" height="1" width="1"/> Tue, 31 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/behaviour-follows-reward/ Big Data in the Age of the Customer: Interview with Forrester's Connie Moore http://feedproxy.google.com/~r/SixSigmaIQ/~3/TRbm3PmdKEU/ Are you thinking about the impact of Big Data on your job and company processes? If not, it&#39;s time to start, says Connie Moore of Forrester Research. Big Data, the ability to store and analyze enormous amounts of data, has implications well beyond the domain of your IT department and d<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TRbm3PmdKEU" height="1" width="1"/> Tue, 31 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/big-data-in-the-age-of-the-customer/ Using BPM and Case Management to Transform Your Business http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ &nbsp; &nbsp; Understanding the keys to effective BPM for your business Some companies embark on their BPM journey by purchasing a BPM technology and then wonder, now what? Whether you&rsquo;re in this situation, are looking at taking the plunge into BPM, or are a few years into your<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 26 Jul 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 5 Ways to Convince People Change is Good (or at Least Not TOO Bad) http://feedproxy.google.com/~r/SixSigmaIQ/~3/3gXx8Yfx4kY/ &ldquo;If you want to make enemies, try to change something,&rdquo; once said former US President Woodrow Wilson. Anyone who has ever been involved in process improvement would probably agree with Wilson&rsquo;s statement.&nbsp; Change in an organization doesn&rsquo;t come easy &ndash;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/3gXx8Yfx4kY" height="1" width="1"/> Wed, 25 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/5-ways-to-convince-people-change-is-good-or-at-lea/ 10 Tips for Career Development in Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/XxF4hCzoIkY/ Responsibility for your career development&nbsp;rests on your shoulders. Want to develop a successful career in process improvement? 10&nbsp;tips on how&nbsp;you can make it happen from&nbsp;Shady El Safty, Quality Manager a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/XxF4hCzoIkY" height="1" width="1"/> Wed, 25 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/top-10-tips-for-career-development-in-process-impr/ Murphy’s Laws of Process Excellence: PEX Advisors: Observations on the Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/iZ-mAPkxJNc/ Oh, if I only knew a decade ago, what I know today PEX Network advisor John Murphy shares his lessons learned from more than a decade in continuous improvement and even lays down the &ldquo;laws&rdquo; of the game.<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/iZ-mAPkxJNc" height="1" width="1"/> Wed, 25 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/murphy-s-laws-of-process-excellence/ Four Game Changers Redefining Business Process Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ &nbsp; The key trends that are changing&nbsp;the way business is done Social media, cloud computing, mobility, software as a service &ndash; unless you&rsquo;ve been living with your head in the sand you&rsquo;ve probably heard it said that these trends are fundamentally changing the way<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 24 Jul 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Why Six Sigma Practitioners Need More than Just Certificates http://feedproxy.google.com/~r/SixSigmaIQ/~3/x-BUY8O_g9w/ Many Six Sigma project failures have more to do with support and people skills rather than technical deficiencies, writes Sudeshna Banerjee. That&rsquo;s why a Six Sigma certification is only as good as the relevant experience to back it up. Here&rsquo;s how to get the most out of a traini<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/x-BUY8O_g9w" height="1" width="1"/> Mon, 23 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/how-relevant-is-a-six-sigma-certification-for-orga/ Taking Reality Seriously: Towards More Self Regulating Management at Statoil http://feedproxy.google.com/~r/SixSigmaIQ/~3/4sX9UNfxIR4/ There&#39;s often a gap between what leadership says it wants and the types of behaviours that their management processes actually encourage, writes Bjarte Bogsnes.&nbsp;Here&#39;s the story of how Statoil started to close that&nbsp;gap.&nbsp; At Statoil, we try to take rea<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/4sX9UNfxIR4" height="1" width="1"/> Fri, 20 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/taking-reality-seriously-towards-more-self-regulat/ BPM: Is your business hampered by "good enough" thinking?: BPM Straight Up - Separating Fact from Fiction http://feedproxy.google.com/~r/SixSigmaIQ/~3/hzTAnXZn1Yk/ Many businesses today are hampered by &ldquo;good enough&rdquo; thinking and a focus on barebones operations, writes columnist Dan Morris. But as the economy picks up that will soon be no longer enough. Here&rsquo;s why. When I was young t<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hzTAnXZn1Yk" height="1" width="1"/> Fri, 20 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/would-you-even-consider-racing-a-volkswagen-agains/ The Trouble with Traditional Management: Interview with Statoil's VP of Performance Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/ar9FlrH1dkE/ The modern management mantra has typically been that if you can&rsquo;t measure it, you can&rsquo;t manage it.&nbsp;&nbsp;However,&nbsp;Albert Einstein once said that &ldquo;not everything that counts can be counted, and not everything that can be counted<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ar9FlrH1dkE" height="1" width="1"/> Fri, 20 Jul 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-trouble-with-traditional-management/ Using Workplace Surveys to Make Work Processes More Productive: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/wfs2DI0TL8o/ In knowledge work and in most service work, productivity improvement requires the elimination of activities that do not contribute to performance. Non-productive activities sidetrack and divert from performance. Eliminating such work may be the single biggest step towards grea<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wfs2DI0TL8o" height="1" width="1"/> Thu, 19 Jul 2012 04:00:00 GMT From the Editorial Staff at e-BIM http://www.processexcellencenetwork.com/business-process-management-bpm/columns/using-workplace-surveys-to-make-work-processes-mor/ Big Data, Big Opportunities: Interview with Andy Jones, Head of Solutions at Software AG http://feedproxy.google.com/~r/SixSigmaIQ/~3/_tBxAae1mKk/ Hearing alot about big data but not convinced that it will have much of an impact on process improvement? Big Data is a wave that will eventually flow across all organizations in different ways, predicts Andy Jones, Head of Solutions at Software AG. At the moment organi<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/_tBxAae1mKk" height="1" width="1"/> Thu, 19 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/big-data-big-opportunities-interview-with-andy-jon/ Transforming Unstructured into Structured Data: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/rUB9Q0cwQws/ Have you been reading about Big Data? If you have you&#39;ll have come across 3 words to describe it. If you haven&#39;t, here they are: - Volume - Velocity - Variety The concept of developing processes to manage the increasing &#39;volumes&#39; and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rUB9Q0cwQws" height="1" width="1"/> Wed, 18 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/transforming-unstructured-into-structured-data/ Calculating the True Value of Quality: Interview with CQI's CEO Simon Feary http://feedproxy.google.com/~r/SixSigmaIQ/~3/Q4itVjtIQ_g/ How much is quality really worth? A new report out by the UK&rsquo;s Charted Quality Institute claims that it&rsquo;s actually worth quite a lot. The report argued that Quality Management programmes currently add &pound;90 billion the UK&rsquo;s economy and further claims that if quality<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/Q4itVjtIQ_g" height="1" width="1"/> Mon, 16 Jul 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/calculating-the-true-value-of-quality-interview-wi/ Bringing the Customer Back to Business Process Improvement: Interview with Steve Towers, CEO and Founder of the BP Group http://feedproxy.google.com/~r/SixSigmaIQ/~3/VMKVbDegKRk/ Does your business create moments of magic or moments of misery for its customers? Do you even know whether it does or not? Process improvement has a crucial role to play in ensuring that your customers have a positive experience when interacting with your business, says Steve Towers, CEO<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/VMKVbDegKRk" height="1" width="1"/> Fri, 13 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/bringing-the-customer-back-to-business-process-imp/ Process agility, meet business agility: MWD Insights http://feedproxy.google.com/~r/SixSigmaIQ/~3/aTTUnbZW0ZY/ &lsquo;Agility&rsquo; is one of those business-technology words that means so many things to so many different people (like&hellip; well&hellip; hundreds of other words too; &lsquo;architecture&rsquo; is just one other, but that&rsquo;s for another day). &nbsp;<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/aTTUnbZW0ZY" height="1" width="1"/> Wed, 11 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/process-agility-meet-business-agility/ Harnessing the Power of Technology Innovation for Business Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ &nbsp; Cutting through the technology hype to showcase the art of the possible &nbsp; New technologies are making their presence felt in every aspect of our lives: cloud based computing clusters on Amazon now account for 1% of all internet traffic, Apple&rsquo;s iPad drives 95% of all<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 11 Jul 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ How Real is Your Reality?: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/l8UdCJHDXkU/ Do you want to make real and significant improvements? It might be time to challenge the assumptions and rules &nbsp;of reality, says columnist Jeff Cole.&nbsp;&nbsp;Do you play by the rules or do you make them?&nbsp; In a recent speech, Google founder Larry Page sh<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/l8UdCJHDXkU" height="1" width="1"/> Tue, 10 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/how-real-is-your-reality/ Process Frameworks and Models: Adopt First, Adapt Later http://feedproxy.google.com/~r/SixSigmaIQ/~3/eyoOOov5Qvc/ Stick with the standard until you know where changes need to be made Looking at adopting a process framework? Be careful about customizing it too soon, argues APQC&#39;s John Tesmer. Here&#39;s why. Process fr<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/eyoOOov5Qvc" height="1" width="1"/> Mon, 09 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/how-to-first-adopt-then-adapt-process-frameworks-a/ With So Many Process Improvement Tools, Why Aren't We Getting Any Better? Interview with Nigel Clements, The Deming Forum http://feedproxy.google.com/~r/SixSigmaIQ/~3/eZJOedHM2fU/ The world of business contains a bewildering array of approaches to process improvement and process management, yet sometimes it can seem like process practitioners are having hardly any effect at all on business operations. So what can be done to improve the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/eZJOedHM2fU" height="1" width="1"/> Fri, 06 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/with-so-process-improvement-tools-why-aren-t-we-ge/ 5 Ways to Use Social Media to Drive Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/8yY0SWfke9I/ Forrester &nbsp;believe that mobile computing and social media are two technologies that will fundamentally change how we operate.&nbsp; They will ch<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/8yY0SWfke9I" height="1" width="1"/> Thu, 05 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/5-ways-to-use-social-media-to-drive-process-impr/ Quality management delivers £90 billion to the UK economy, claims new research http://feedproxy.google.com/~r/SixSigmaIQ/~3/xl_LR3JQqw8/ Trying to demonstrate to your leadership team the value of focusing on quality? Process professionals have long known that techniques like Six Sigma and Lean - which focus on improving quality and increasing efficiency &ndash; can achieve remarkable results in terms of reducing cost,<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/xl_LR3JQqw8" height="1" width="1"/> Wed, 04 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/quality-management-delivers-90-billion-to-the-uk-/ Integrating Lean Tools and Principles with Six Sigma: Interview with Devrim Zumrutkaya, Borusan http://feedproxy.google.com/~r/SixSigmaIQ/~3/zPmUMgBefpk/ Lean and Six Sigma are often combined in Process Excellence programs in order to improve quality and increase efficiency. But if you&rsquo;ve started out with Six Sigma, how easy is it to add Lean into the mix? What are the pitfalls you should look out for? Borusan Gro<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zPmUMgBefpk" height="1" width="1"/> Wed, 04 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/integrating-lean-tools-and-principles-with-six-sig/ Drucker’s Five Deadly Sins in Business: Lessons From Peter Drucker http://feedproxy.google.com/~r/SixSigmaIQ/~3/zqVIVpe22yQ/ From 1975 to 1995 Drucker wrote a column for The Wall Street Journal . On October 21 st , 1993 his column was entitled &ldquo;The Five Deadly Business Sins.&rdquo;It could have been called &ldquo;The Five Deadly Marketing Sins.&rdquo; Judge for yourself. Many business experts<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zqVIVpe22yQ" height="1" width="1"/> Tue, 03 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/drucker-s-five-deadly-sins-in-business/ 10 Essential Characteristics of an Effective Six Sigma Practitioner http://feedproxy.google.com/~r/SixSigmaIQ/~3/fElIElPgJGM/ Looking to hire a Six Sigma practitioner? Here are the top ten characteristics you need to look out for, according to Sudeshna Banerjee. Most Six Sigma practitioners in my professional circle love their job and their entry into the field has been planned by obtaining the ne<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/fElIElPgJGM" height="1" width="1"/> Mon, 02 Jul 2012 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/10-essential-traits-of-an-effective-six-sigma-prac/ PEX Week Europe Discussion: Setting Process Excellence Programmes Up For Success http://feedproxy.google.com/~r/SixSigmaIQ/~3/MpyiIZHgrrc/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/MpyiIZHgrrc" height="1" width="1"/> Mon, 02 Jul 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/the-truth-about-process-in-europe/ Drowning in Data: Data Reflections http://feedproxy.google.com/~r/SixSigmaIQ/~3/WFlQFGaxmVE/ The IT world is all a-flutter about the potential of big data. But, beware of losing sight of the real value to your business, writes Daniel Senter. The rate at which we are creating data is increasing at almost exponentially: mobile phone GPS, social media posts and sensors o<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/WFlQFGaxmVE" height="1" width="1"/> Thu, 28 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/data-data-everywhere/ 15 Types of Process Excellence Professionals: Lean for Services http://feedproxy.google.com/~r/SixSigmaIQ/~3/R_v1ww4256o/ How to recognize a Toolophile from a Power&ndash;Point Maestro Process excellence professionals come in a variety of shapes and sizes, says PEX Advisor Debashis Sarkar. Here how&rsquo;s to recognize them and how you can make sur<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/R_v1ww4256o" height="1" width="1"/> Wed, 27 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/how-to-recognize-a-toolophile-from-a-power-point-m/ Legacy and ERP Modernization through BPM http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ &nbsp; How BPM can mitigate the risks of modernizing legacy systems Modernization of legacy systems and ERP deployments is a daunting challenge facing most organizations today. The business case for modernization is strong: legacy systems slow businesses down and consume an unnecessarily<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 27 Jun 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ 3 Principles to Get Workers To Drive Improvements http://feedproxy.google.com/~r/SixSigmaIQ/~3/C2OCAe1IfJc/ In the drive to efficiency and operational improvements, would anybody be crazy enough to&nbsp;propose a change that would eliminate their own job? In his latest post on HBR, Brad Power, looks<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/C2OCAe1IfJc" height="1" width="1"/> Fri, 22 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/have-you-seen-workers-disrupt-their-jobs-even-elim/ Business Process Improvement: 10 Steps to Dealing with People Challenges http://feedproxy.google.com/~r/SixSigmaIQ/~3/vFkzt3Gt8Kk/ We often hear in the quality improvement literature the following expression: &ldquo;It&#39;s the Process, Not the People&quot; [1]. But with some quality improvement (QI) teams that are experiencing difficulties it is the people that are causing the problem not&nbsp;the process. What is a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vFkzt3Gt8Kk" height="1" width="1"/> Thu, 21 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/it-s-not-always-just-the-process-dealing-with-peop/ Avoiding the Pitfalls of Business Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Organizations expend much time, money, and effort in a bid to improve their business processes. But these efforts can be met with less than desirable results if a few key issues aren&rsquo;t considered right from the start. There are a multitude of reasons that process improvement can<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 21 Jun 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Does Your Company Take a Tortoise or Hare Approach to CI? http://feedproxy.google.com/~r/SixSigmaIQ/~3/vB9iOguYGs0/ How to achieve sustainable success The story of the tortoise and the hare has some important lessons for continuous improvement, argues contributor Subikash Roy. Are you working in a sustainable way to support your company&#3<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/vB9iOguYGs0" height="1" width="1"/> Mon, 18 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/is-your-company-a-tortoise-or-a-hare/ Seven Habits of Highly Ineffective People http://feedproxy.google.com/~r/SixSigmaIQ/~3/9PZTP9fyIX0/ PEX leader are required to wear a variety of hats combing iimpressive technical knowledge with the ability to inspire and lead people through what can challenging circumstances. While all leaders might like to be a fusion of the visionary Steve Jo<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9PZTP9fyIX0" height="1" width="1"/> Mon, 18 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/seven-habits-of-highly-ineffective-people/ Are Your Performance Targets Distracting You From What REALLY Matters? http://feedproxy.google.com/~r/SixSigmaIQ/~3/27wqwp-z3Lo/ The visibility into performance that is provided from performance dashboards and scorecards is a mixed blessing that can often result in unintended behaviors, writes contributor Wallace Stump.&nbsp; Is your organization paying attention to the wrong things? I love the scen<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/27wqwp-z3Lo" height="1" width="1"/> Thu, 14 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/are-your-performance-targets-distracting-you-from/ Manufacturing Insight: How to Systematically Engage the Workforce, Change the Culture and Keep People Safe http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ &nbsp; Engaging the Entire Team to Eliminate Injuries &nbsp; Milliken, a privately held textile and chemical manufacturer, is one of the safest companies in the world. In 2009, the company had 0.5 recordable incidents per 100 associates versus a US industrial average of 5 - an incident<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 14 Jun 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Delivering a Radical New Vision of Healthcare: Innovation and Technology in the NHS in England http://feedproxy.google.com/~r/SixSigmaIQ/~3/zL-8xeuujdU/ In these times of straightened finances and aging populations does healthcare need a &quot;radical new vision&quot;? Neelie Kroes, vice-president of the European Commission, argued recently that &quot;we must rethink the way we deliver, organise and finance healthcare. Fundamental reform<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/zL-8xeuujdU" height="1" width="1"/> Tue, 12 Jun 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/applying-innovation-and-technology-to-improve-heal/ Reducing the Real Drag on Process Improvement: A New Approach to Swim Lane Mapping http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ &nbsp; Reduce the &quot;friction&quot; between process steps Traditionally, process improvement focuses on the &quot;macro&quot; process steps - the main tasks and activities in a business that span people and departments. Yet often the real drag on performance can found in between the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 12 Jun 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Change Agents: What Do You Do When You're On The Receiving End Of Change: Street Smarts for Change Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/v8NsjsxeAAs/ Change agents spend a great deal of time helping to escort others in an organization through complex changes.&nbsp; But who helps the change agents when they&rsquo;re on the receiving end of a change?&nbsp; This month, columnist Jeff Cole pulls back the curtain to look behind the scenes at<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/v8NsjsxeAAs" height="1" width="1"/> Mon, 11 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/change-agent-manage-thyself/ 5 Skills Every Lean Manager Needs http://feedproxy.google.com/~r/SixSigmaIQ/~3/r0rLFdPa3Lw/ Lean supervisors are often the key cogs in the process improvement machinery.&nbsp; They sit on the border between management and the coal face, dealing with issues as they arrive and helping those in their charge deliver the improvements required. Mike Wroblewski, director of the K<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/r0rLFdPa3Lw" height="1" width="1"/> Fri, 08 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/5-skills-every-lean-manager-needs/ Business Intelligence and the Principle of Jidoka: Interview with Toyota's Simon Dorrat http://feedproxy.google.com/~r/SixSigmaIQ/~3/FxOP9l740nI/ Automotive manufacturer Toyota is widely credited for creating&nbsp;the precursor to Lean manufacturing, an approach which seeks to remove inconsistency and waste from processes. But&nbsp;how does Toyota translate its own&nbsp;approach - the Toyota Production System - from&nbsp;the manufac<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/FxOP9l740nI" height="1" width="1"/> Wed, 06 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/business-intelligence-and-the-principle-of-jidoka/ Leveraging Dashboards and Metrics in Process Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Drive a culture of quality and continuous improvement by making work visible A lot of companies use &ldquo;dashboards&rdquo; to provide an at-a-glance look at how well a particular process or part of the business is performing. But what you measure, how you measure&nbsp;it, and the<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Wed, 06 Jun 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Planning Change is Easy, Making Sure it Sticks Is Not http://feedproxy.google.com/~r/SixSigmaIQ/~3/eOqBQ3FaY0s/ A Six Part Framework to&nbsp;Embed Change Look around any &lsquo;change&rsquo; library and you will find tonnes of literature on planning change and its first phase implementation, writes contributor Arnab Banerjee. &nbsp;But<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/eOqBQ3FaY0s" height="1" width="1"/> Tue, 05 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/planning-change-is-easy-making-sure-it-sticks-is-n/ Key to Management? It's Simple: Do the Right Thing at the Right Time: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/e2uiNydPiW8/ Future potential doesn&#39;t count&nbsp;for very much if you can&rsquo;t pay your bills in the present,&nbsp;writes columnist Dr.&nbsp;William Cohen. Here&#39;s why timing&nbsp;is everything in business.&nbsp; Brutus was the one who uttered the words:&ldquo;There is a tide in<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/e2uiNydPiW8" height="1" width="1"/> Tue, 05 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/do-the-right-thing-at-the-right-time/ Four Key Process Improvement Techniques for Services http://feedproxy.google.com/~r/SixSigmaIQ/~3/t-LJoZCFPqQ/ Service industries have some unique features that mean some of the normal tools of process improvement are more appropriate than others, says contributor Abhishek Soni. Here are four techniques you should consider using to improve processes in the service industry. The ser<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/t-LJoZCFPqQ" height="1" width="1"/> Mon, 04 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/four-key-process-improvement-techniques-for-servic/ Report: When Does Business Process Management (BPM) Become a C-level Concern? http://feedproxy.google.com/~r/SixSigmaIQ/~3/1IG1HXwtz20/ Is Business Process Management (BPM) a C-level concern for you? Earlier this year Gartner published a report outlining 5 reasons why BPM projects<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/1IG1HXwtz20" height="1" width="1"/> Fri, 01 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/report-when-does-bpm-become-a-c-level-concern/ Why It’s Time for Technology-Enabled Continuous Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/9zBVyTAzn1s/ Workplaces today are complex, global networks, writes contributor Terry Burton, and that demands a different kind of approach to continuous improvement. Here&rsquo;s why the future is about technology-enabled continuous improvement and what that would look like. </<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/9zBVyTAzn1s" height="1" width="1"/> Fri, 01 Jun 2012 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/technology-enabled-continuous-improvement/ Four Secrets for Leading Successful Change http://feedproxy.google.com/~r/SixSigmaIQ/~3/of4wx7Ak7Bg/ Changing an organization&rsquo;s entrenched culture is not a simple task, writes contributor John Moran. But if you want to make changes stick you need to get into the culture. Here are the four things you need to think about. Sometimes when we learn the tools of process i<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/of4wx7Ak7Bg" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/four-secrets-of-change-management/ The Most Dangerous Leadership Behaviour? Asking the Wrong Questions: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/hTrfTcsL2-8/ The Role of Perception in Asking the Right Questions Leadership success, observed Peter F Drucker, was not necessarily based on superior talent or intelligence but on applying talent and intelligence to the right things.&nbsp;</p<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/hTrfTcsL2-8" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/why-dangerous-leadership-is-asking-the-wrong-quest/ Tips for Better Communication: Why You Shouldn't "Speak Process" http://feedproxy.google.com/~r/SixSigmaIQ/~3/e3X5RWZKCM4/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/e3X5RWZKCM4" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/tips-for-better-communication-why-you-shouldn-t-sp/ Applying a Root-cause Approach to Innovation http://feedproxy.google.com/~r/SixSigmaIQ/~3/TvLwRUk0Uoc/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/TvLwRUk0Uoc" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/applying-a-root-cause-approach-to-innovation/ Moving from Small to Large Scale BPM http://feedproxy.google.com/~r/SixSigmaIQ/~3/R3Q-ng0gQNU/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/R3Q-ng0gQNU" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/moving-from-a-small-to-a-large-scale-bpm-programme/ Deriving Insight from Information http://feedproxy.google.com/~r/SixSigmaIQ/~3/I2ns45g6_F0/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/I2ns45g6_F0" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/videos/deriving-insight-from-information/ Starting Up a Business Excellence Programme: The Roche Pharmaceutical Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/eYGIKGaAAnE/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/eYGIKGaAAnE" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/starting-up-a-business-excellence-programme-the-ro/ Why Incremental Change is No Longer Enough http://feedproxy.google.com/~r/SixSigmaIQ/~3/6QGX0HtOAqw/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/6QGX0HtOAqw" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/why-incremental-change-is-no-longer-enough/ The Value-Switch: From Strategy to Execution with Value-driven BPM http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Organizations today must implement change more frequently and reliably. But adapting IT systems and processes pose challenges both to your core infrastructure and staff. Value-Driven BPM has demonstrated its ability to help translate Strategy into Information Technology (IT) and<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 31 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ Back to Basics: The Two Tasks of Effective Leadership: "The Drucker Perspective" http://feedproxy.google.com/~r/SixSigmaIQ/~3/yjre576dTuo/ What is often called leadership by self-appointed experts in the media, talk shows, and elsewhere has little to do with what is now being touted under this label. The essence of leadership is performance and results. Leadership is a means to an end. The crucial question is to what e<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/yjre576dTuo" height="1" width="1"/> Tue, 29 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/back-to-basics-the-two-tasks-of-effective-leadersh/ Why "Social" is a Process Improvement Strategy: Interview with Sandy Kemsley, BPM Analyst http://feedproxy.google.com/~r/SixSigmaIQ/~3/gV0znKeKAHY/ Is social media something that your PR and marketing teams &ldquo;do&rdquo; or is it an overall strategy for your business? Here&#39;s why process practitioners should also &quot;do&quot; social media. &ldquo;If the customer can go out and choose [their supplier] they a<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/gV0znKeKAHY" height="1" width="1"/> Fri, 25 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/why-social-is-a-process-improvement-strategy-inter/ How Big Data is a Differentiator for Improved Customer Experience http://feedproxy.google.com/~r/SixSigmaIQ/~3/db1b4pPFcY0/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/db1b4pPFcY0" height="1" width="1"/> Fri, 25 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/videos/using-big-data-to-improve-the-customer-experience/ How Big Data is Reshaping Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/wjowYQKZM14/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/wjowYQKZM14" height="1" width="1"/> Fri, 25 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/videos/how-big-data-is-reshaping-process-improvement/ Driving Strategic Business Transformation Programs: Measuring What Counts http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Did we move the dials? Learn how Business Execution is transforming the way organizations drive improvement. Lean Six Sigma, Business Transformation, Operational Excellence, Change Management &ndash; it doesn&rsquo;t matter what you call it, if you are in the business of improvement<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Thu, 24 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/ What Do William Shatner, Conan O’Brien and Process Improvement have in Common?: PEX Advisors: Observations on the Journey http://feedproxy.google.com/~r/SixSigmaIQ/~3/5dNBzz25jvc/ How simple stories can teach profound lessons about continuous improvement Want to make process improvement change stick? PEX Network advisor Michael Marx describes how to use the power of story telling to teach continuous im<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/5dNBzz25jvc" height="1" width="1"/> Wed, 23 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/what-do-william-shatner-conan-o-brien-and-process/ PEX Week Europe: The Future of Process Management http://feedproxy.google.com/~r/SixSigmaIQ/~3/ZzPtTC1B-E0/ <img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ZzPtTC1B-E0" height="1" width="1"/> Wed, 23 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/pex-week-europe-equipping-your-business-for-all-e/ Four Essential Ingredients for Successful Process Improvement http://feedproxy.google.com/~r/SixSigmaIQ/~3/GX6R2hKhduc/ Coach me if you can! Have you ever dreamt of a checklist that would give you a 95% confidence that your process improvement project is going to be successful? A kind of &ldquo;Poke Yoke&rdquo; (mistake proof) execution proces<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/GX6R2hKhduc" height="1" width="1"/> Tue, 22 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/lean-six-sigma-coach-me-if-you-can/ A Lean Approach to Transformation: Interview with Bryan Robertson, Direct Line http://feedproxy.google.com/~r/SixSigmaIQ/~3/rF5l4HJjfgw/ Many companies are substituting &quot;continuous improvement&quot; with&nbsp;a new term that implies more radical change: &quot;Business&nbsp;Transformation&quot;.&nbsp;&nbsp;In the tough economic climate that companies are operating in at the moment, it seems merely improving is no<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/rF5l4HJjfgw" height="1" width="1"/> Tue, 22 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/a-lean-approach-to-transformation/ Going for Gold: How Top Companies Make High Performance a Daily Discipline http://feedproxy.google.com/~r/SixSigmaIQ/~3/ktcr71IR5mE/ Thinking correctly under pressure: How do you prepare for tough choices in achieving operational excellence? We typically think of high performance as significant achievement under pressure &ndash; the Olympic athlete who wins the gold medal, the football star who scores the winning<img src="http://feeds.feedburner.com/~r/SixSigmaIQ/~4/ktcr71IR5mE" height="1" width="1"/> Tue, 22 May 2012 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/webinars/4-key-strategies-for-deploying-agile-and-responsi/