ServePath System Status

Important Update - GoGrid DNS Service

noreply@blogger.com (Support) — Mon, 21 May 2012 13:35:15 PDT

GoGrid is in the process of updating our DNS platform to a more robust and reliable infrastructure. A few important customer-impacting events must occur for the migration to succeed. Please read this entire notice for the event details.

1) Monday, May 28, 2012 20:00 to Tuesday, May 29, 2012 08:00 PDT (GMT-7)
Changes to the GoGrid DNS system will be placed on hold during this time. All requests received after 20:00 PDT will be completed after the maintenance window.
2) Customers who use GoGrid as a secondary or slave NS provider need to update their settings to allow zone transfers to additional servers. GoGrid won't function properly as a slave or backup if these changes aren't made by May 29,2012.

Here is the new list of servers to allow zone transfers to:
216.93.160.11
72.13.32.98
72.13.32.99
69.58.186.98
69.58.186.99

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (my.gogrid.com or my.servepath.com) or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Data Center Maintenance

noreply@blogger.com (Support) — Thu, 10 May 2012 14:26:15 PDT

GoGrid Data Center Maintenance Window:
Tuesday, May 15, 2012 09:00 - 19:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Our UPS vendor will be onsite to replace capacitors on one of the UPS that feeds the US-WEST1 data center.

Public Network Packet Loss - Resolved

noreply@blogger.com (Support) — Fri, 27 Apr 2012 14:08:38 PDT

The GoGrid Networking Team is currently working on resolving customer packet loss with an identified pair of core routers as well as with upstream providers.

Update - The Networking Team is continuing to work to resolve the issue impacting a portion of GoGrid customers and is investigating the root cause with upstream providers.

Update 2 - Working with our upstream providers, the Networking Team has identified a significant amount of inbound traffic typically characteristic of a denial of service attack and is taking action to remedy.

Update 3 - After taking action, network activity has returned back to normal. The Networking Team will continue to monitor the situation with our upstream providers.

Problems Accessing Saved Images - Resolved

noreply@blogger.com (Support) — Fri, 27 Apr 2012 14:09:09 PDT

Due to maintenance on our Cloud Storage clusters in the EU-West (AMS) and US-East (IAD) data centers – virtual machine images you have saved there are temporarily not visible via the portal. This will restrict your ability to add a new Virtual Machine based specifically off of those saved images until we restore that function in the GoGrid Portal. We anticipate this maintenance to be complete in roughly 12 hours of this posting. This does not affect any other VM, network or storage service nor does this apply to the US-West (SFO) data center. We sincerely apologize for any inconvenience.

GoGrid Data Center Maintenance

noreply@blogger.com (Support) — Wed, 25 Apr 2012 16:01:24 PDT

GoGrid Data Center Maintenance Window:
Tuesday, May 1, 2012 07:00 - 15:00 PDT (GMT-7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-WEST-1

Maintenance Details:
Annual Generator Run required to ensure contingent power.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal my.servepath.com or by phone (1-877-946-4743 or +1-415-869-7444).

GoGrid Network Maintenance - Completed

noreply@blogger.com (Support) — Mon, 16 Apr 2012 20:20:51 PDT

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:
Monday, April 16, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:
Notice only for US-West-1 Servepath/Coloserve customers. Expected customer impact is a 30-60 second interruption or degradation in private networking service. A maximum interruption of 10 minutes may occur during this maintenance window. Services that require private switching such as NAS, SAN, Firewalls, Cloud Connect, Managed Backup and intra-server communication will be impacted based on their deployment.

Data Center:
US-West-1

Maintenance Details:
The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure by adding additional switch ports to increase physical link redundancy.

Inquiries:
Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444).

GoGrid – Important Windows Security Notification

noreply@blogger.com (Support) — Mon, 26 Mar 2012 13:09:35 PDT

At GoGrid, we’re constantly striving to keep our customers’ infrastructure secure and up-to-date. That’s why our team has issued an advisory for all GoGrid customers to update their Windows servers for the vulnerability recently announced by Microsoft related to the Remote Desktop Protocol (RDP).

The vulnerability affects all versions of Windows operating systems and may allow an un-patched system to be exploited. Therefore, we strongly recommend that all customers with Windows platforms patch their systems as soon as possible.

You can find Microsoft instructions to mitigate the risk here:

http://technet.microsoft.com/en-us/security/bulletin/ms12-020

Customers with Microsoft Windows servers that want to enable automated Microsoft updates read the following information:

http://windows.microsoft.com/en-US/windows/help/windows-update

http://support.microsoft.com/kb/294871

GoGrid also suggests that as a security precaution, customers should limit their RDP connections via TCP port 3389 to only selected dedicated IPs as your first line of defense against such exploits.

Sincerely,

GoGrid Support

Toll-Free 1-877-946-4743

International +1-415-869-7444

GoGrid Maintenance Notice

noreply@blogger.com (Support) — Fri, 16 Mar 2012 11:29:21 PDT

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Thursday, April 19 2012 19:00 - 23:59m PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
The expected time on generator should be approximately 5 hours.
Monthly Generator Run (test) required to ensure contingent power in case of an outage.

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

noreply@blogger.com (Support) — Fri, 16 Mar 2012 11:26:57 PDT

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Monday, April 2 2012 8:00 - 17:00 PDT (GMT -7)
Tuesday, April 3 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
There will be a quarterly preventive maintenance will be performed on UPS 1, 2, 3 and 4
UPS maintenance is required to continue to provide consistent, uninterrupted power to our customers

Inquiries:
Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444).

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

noreply@blogger.com (Support) — Fri, 16 Mar 2012 11:24:09 PDT

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Monday, April 2 2012 8:00 - 17:00 PDT (GMT -7)
Tuesday, April 3 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Sincerely,

GoGrid Data Center Team

GoGrid Maintenance Notice

noreply@blogger.com (Support) — Fri, 16 Mar 2012 11:21:27 PDT

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:
Tuesday, March 20 2012 8:00 - 17:00 PDT (GMT -7)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
Maintenance will be performed on our main electrical panels to balance the power between the main electrical feeds. There is no expected downtime.

Sincerely,

GoGrid Data Center Team

Network Issue - U.S. West Coast - Resolved.

noreply@blogger.com (Support) — Wed, 14 Mar 2012 02:05:37 PDT

Some customers are reporting a network outage and are not able to reach their servers. Currently, our Networking Team is investigating the issue. Please log a case to be notified or check here for further updates.

Update1: @23:50 PDT - Some customers report continued related networking issues. Our Networking Team is continuing to their investigation.

Update2: @02:00 PDT - The Networking team has reported this issue should be resolved. Please contact the GoGrid Support Center if you are still experiencing any networking issues.

GoGrid Network Maintenance

noreply@blogger.com (Support) — Thu, 08 Mar 2012 14:45:18 PST

Please review the following information for scheduled maintenance details:

GoGrid Network Maintenance Window:

Monday, March 12, 2012 18:00 - 20:00 PDT (GMT-7)

Customer Impact:

Notice only for US-West-1 Servepath / Coloserve customers. Customers will experience a 30-60 second interruption or degradation in private networking service during this maintenance window. Services that require private switching such as NAS, SAN, Firewalls, cloud connect, Managed Backup and intra server communication will be impacted based on their deployment.

Data Center:

US-West-1

Maintenance Details:

The GoGrid Networking Team is performing an upgrade to the US-West-1 private network infrastructure by adding additional switch ports to increase physical link redundancy.

Inquiries:

Customers who have additional questions before, during, or after the maintenance are requested to contact the GoGrid Support Center via the portal (https://my.servepath.com) or by phone (1-877-946-4743 or 1-415-869-7444).

GoGrid Datacenter Maintenance

noreply@blogger.com (Support) — Thu, 01 Mar 2012 10:36:41 PST

Please review the following maintenance notification:

Thursday, March 1 10:30 - 16:00 PST (GMT-8)

Customer Impact:
There should be no impact to the power in the facility and no down time is expected.
This notice is for advisory purposes only.

Data Center:
US-West-1

Maintenance Details:
GoGrid will be performing an Electrical Panel inspection in the US-West-1 data center. During this maintenance a technician will inspect and retrieve readings of main electrical panel feeding UPS 2 and 4. This is a precautionary notice. No interruption in service is expected.

Network Access - Resolved

noreply@blogger.com (Support) — Wed, 29 Feb 2012 21:22:40 PST

A few customers reported some of their servers are inaccessible. Our Network team has isolated it to a single switch have since restored access. Contact Support if you have any questions.

GoGrid Network Maintenance

noreply@blogger.com (Support) — Tue, 21 Feb 2012 12:46:36 PST

Please review the following information for scheduled maintenance details:

GoGrid Datacenter Maintenance Window:

Tuesday, February 28 08:00 - 18:00 PST (GMT-8) and Wednesday, February 29 08:00 - 18:00 PST (GMT-8)

Customer Impact:

There should be no impact to the power in the facility and no down time is expected.

This notice is for advisory purposes only.

Data Center:

US-West-1

Maintenance Details:

GoGrid will be performing a scheduled infrared scanning of all the US-West-1 data center power equipment and electrical panels on February 28 and 29, 2012. During the maintenance, our vendor will carefully remove panels from each piece of equipment, the internal parts will be infrared scanned to locate any unusual hot spots, and then the vendor will carefully re-install the panel.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal or by phone (1-877-946-4743 or +1-415-869-7444). For the latest details on GoGrid systems & data center status, please visit our status blog: http://www.gogridstatus.com

Sincerely,

GoGrid Support Team

Toll-Free 1-877-946-4743

International +1-415-869-7444

Network Issue - U.S. West Coast. - Resolved

noreply@blogger.com (Support) — Mon, 20 Feb 2012 11:51:33 PST

Some customers have reported a network issue with packet loss/latency. Currently, we are investigating with our upstream provider to resolve the issue. Please log a case to be notified or check here for further updates.

ServePath - Network Issues reported - Resolved

noreply@blogger.com (Support) — Wed, 15 Feb 2012 14:42:27 PST

The issue with the network packet loss has been resolved. Please contact the GoGrid Support Center if you experience any problems..

Firewall Issue - Resolved

noreply@blogger.com (Support) — Wed, 08 Feb 2012 13:51:31 PST

Some users have reported an issue with accessing servers behind their firewall in our U.S. West data center. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Update: @ 11:25 AM PST Feb 7 - Our Engineering team reports the issue has reoccurred and is researching the problem.

Update: @ 1:00 PM PST Feb 7 - Network Engineers have marked the device as stable and are working with our vendors for more information and to ensure this does not happen again.

Update: @ 01:36 AM PST Feb 8 - The issue has reoccurred and out Network Engineering team is investigating.

Update: @ 06:42 AM PST Feb 8 - The Network Engineering team reports that the issue has been resolved. The firewall is now stable.

Update: @ 1:21 PM PST Feb 8 - We are again seeing this issue and we are working on a resolution.

Update: @ 1:40 PM PST Feb 8 - The issue has been resolved.

Emergency SAN Maintenance - Completed

noreply@blogger.com (Support) — Sun, 05 Feb 2012 14:31:35 PST

Systems Engineers have been alerted to a connectivity issue with the SAN service and are working promptly to resolve it. During the course of this emergency maintenance the SAN will be intermittently unavailable. We will update this post once the maintenance has been completed.

GoGrid – Case Management System Maintenance

noreply@blogger.com (Support) — Fri, 20 Jan 2012 13:48:05 PST

Maintenance Window:
Saturday, January 21st 2012 21:00 – 22:00 PST (GMT –8)

Customer Impact:
Customers will be unable to view or create new tickets in their support portal. Support agents will be unable to respond to emails sent to existing tickets until after the maintenance is completed.

During the maintenance, please contact Support via phone or chat if you need any assistance.

Maintenance Details:
Our CRM partner is performing routine maintenance.

Inquiries:
If there are any additional questions before or following the maintenance, please direct them to the GoGrid Support Center via the portal https://my.servepath.com or by phone at 877-946-4743 or +1-415-869-7444.

Sincerely,
The GoGrid Support Team

ServePath - Manage Backup Portal - Resolved

noreply@blogger.com (Support) — Thu, 19 Jan 2012 13:14:25 PST

Some customer are reporting that they cannot view their manage backup from the ServePath portal. We are currently investigating this issue and we will update you soon.

Update: The GoGrid Systems team has resolved the problem as of 11:45 AM PST.

Maintenance Notification - Wednesday, January 18th

noreply@blogger.com (Support) — Wed, 11 Jan 2012 09:30:39 PST

Please review the following information for the GoGrid Scheduled Maintenance

Wednesday, January 18th, 2012 18:00 - 21:00 PST (GMT-8)

Customer Impact:

All brand portals and websites, including the GoGrid API, will be unavailable for up to 20 minutes while we upgrade our network infrastructure. There will be no impact to existing GoGrid cloud servers, dedicated servers, firewalls, load balancers or cloud storage during this time.

Maintenance Details:

GoGrid is performing an internal network update. During the maintenance customers will be unable to access portals, sign up for new accounts, and GoGrid corporate websites. Support personnel will have limited account and tools access during the maintenance.

Inquiries:

Customers who have additional questions before or after the maintenance are requested to contact the GoGrid Support Center via the portal ( https://my.gogrid.com) or by phone (1-877-946-4743 or 1-415-869-7444). During the maintenance, please contact us by phone.

Sincerely,

The GoGrid Team

Network Issue. - Resolved.

noreply@blogger.com (Support) — Tue, 20 Dec 2011 07:43:01 PST

Some users have reported an issue with packet latency. Our Engineering team is currently investigating. Please log a case to be notified or check here for further updates.

Resolved - UPS Outage.

noreply@blogger.com (Support) — Mon, 05 Dec 2011 11:35:49 PST

This is a preliminary cautionary post as currently no customers are experiencing downtime. One of our internal UPS systems is in an alarm state. Currently our UPS vendor is in route to troubleshoot the system. We are in an emergency maintenance window, however no downtime is expected. Please check back here for further updates.