Before jumping into the details and Q&A, if you already know that you want to participate in this program with either GoGrid or ServePath as your Hosting partner, please visit our signup pages on the ServePath site or GoGrid site .

But what does all of this mean? Trust me, I have read through all of the 19 pages of Frequently Asked Questions and Program documentation and it is a bit overwhelming. So, this blog post is really an effort to try to cull out the critical points of importance for you. However, if there are any questions that you do have after reading this, I encourage you to talk to some WebsiteSpark folks or sales reps at ServePath or GoGrid. At a high-level, this is an incredibly helpful program targeted towards Web Professionals.

Probably the best way to approach this is through a series of questions and answers.

What is WebsiteSpark?

Similar to the Microsoft BizSpark program, WebsiteSpark is designed to help small companies ramp up their business, web dev and design capabilities and offerings. Those companies who qualify for WebsiteSpark can add Microsoft product and platform proficiency to their business credentials as well as help create new business opportunities by connecting them with partners (like Web Hosters) and customers via increased visibility.

What is a “Web Pro”?

Web Pro stands for Web Professional. These are individuals or small companies that specialize in web development, web-based Value-Added Providers (VAPs), web-savvy IT generalists, web design or the management or creation of web services.

How do I qualify to participate in WebsiteSpark?

The qualification is fairly simple. First, your business must primarily focus on providing Web development and/or design services or solution to your customers. Second, your company must have 10 or less members (this includes owners, employees and contractors). Those are the “hard” requirements.

Additionally, you must develop and deploy a minimum of one new website using Microsoft tools and servers within 6 months of enrollment. These websites must be logged with Microsoft. Also, you and your business must be enrolled in the Microsoft Partner Network (MPN – formerly known as the Microsoft Partner Program).

So I’m interested and I qualify, what do I get by enrolling?

The benefits abound! For starters, you get: New Business Opportunities, Support & Training, and Access to Software & Solutions. Let’s explore these a bit more:

• New Business Opportunities
  • WebsiteSpark Marketplace – be found by customers by building a web presence to showcase your capabilities, all with a simplified process to connect with qualified customers
  • Partner Recruiting Portal – if you need a partner to compliment or add to your offering or skill set, you can find them within this portal
  • Web App Gallery – find off-the-shelf Web applications and solutions to make your business even better. In the form of a gallery of offerings, you can choose applications that have been designed and built to work within the Microsoft Web platform…all without headaches.
• Support & Training
  • Receive professional support from Microsoft as well as Network Partners, Hosting Partners and other Web Pros
  • 2 professional support incidents per program membership
  • Free online training
  • Managed newsgroups on the Microsoft Developers Network (MSDN)
• Access to Software & Solutions
  • Design/Dev/Testing Tools: Visual Studio 2008 Professional Edition (3 licenses), Expression Studio 2/3 (1 license), Expression Web 2/3 (2 licenses), Windows Web Server 2008 (3 licenses) and SQL Server 2008 Web (3 licenses)
  • Production & Deployment: Windows Web Server 2008 & SQL Server 2008 Web
  • Special Offers: DotNetPanel control panel to manage web site hosting parameters

What is the cost to join?

There is actually no up-front cost to join WebsiteSpark and receive the benefits. There is a Program Offering Fee of $100 (USD) when your company exits the program. Additionally, if you choose a Hosting  or Network Partner, there may be (reduced) fees associated with using their services.

Ok, that’s cool, but how does GoGrid or ServePath come into the mix?

Obviously, if you are a web application developer or designer, you need to host your or your clients’ apps, services or products somewhere. This is something where WE are experts! If you are looking for the LARGEST Windows Server 2003 and 2008 Cloud Hosting provider out there, then you should choose ServePath or GoGrid as your Hosting Partner within the WebsiteSpark program. If you want to set up a hybrid hosting solution using a combination of cloud and dedicated servers (we call it Cloud Connect) , we are one of the few hosting providers that can do this.

We have put together a robust hosting package, with discounts not available to the general public.There are 3 specific packages available: ServePath Windows Package, GoGrid/ServePath Hybrid Windows Package and GoGrid Windows Package. The details are below:

For those interested in a dedicated hosting plan, we provide the ServePath Windows Package which has incredibly nice discounts across the board.

(*1 year commitment required)

The GoGrid/ServePath Hybrid Windows Package gives you the best of all worlds with the ability to create a hybrid infrastructure environment using both Cloud and Dedicated infrastructures.

The GoGrid Windows Package offers not only GoGrid credit towards a new GoGrid account, we also want to help you move your site over to our Cloud and are providing a $100 credit to help you start.

If you are not sure which package is the best for you, be sure to contact a ServePath or GoGrid Sales Representative. They will not only help you through your choices, but also can provide you with a GoGrid trial credit to get you going in the GoGrid Cloud.

Where can I find out more information?

Probably the best way is to talk to a GoGrid or ServePath Sales Representative (as mentioned previously). However, the Microsoft WebsiteSpark site does have a lot of helpful information including a Program Guide (note: direct link to Adobe PDF document). Also, feel free to leave any questions you may have as a comment on this post.

We hope that you sign up with WebsiteSpark with GoGrid/ServePath as your hosting partner. It’s a tremendous program that you would be foolish not to take advantage of.

Our goal with creating this feature is to ensure accurate, targeted and timely dispersal of critical messaging coming from ServePath.

The Details

There are 4 roles that can be assigned to contacts now:

• Super User – Super Users are contacted for all forms of communication. Every account must contain at least one Super User.
• System User – System Users are contacted for technical support, maintenance and other technical issues. We recommend having at least 1 System User.
• Billing User – Billing Users are contacted for financial, billing or account-related issues.
• Read-Only User – Read-Only Users are secondary users who are contacted if any of the above users are unavailable.

The contact form can be quickly filled out as there are only a few critical details, namely:

• Name (required)
• Email Address (required)
• Phone Number (required)
• Role (required)

Here is what it looks like:

Contacts can be easily created, edited and deleted from within the My Contacts module. You can see the list of created contacts as well:

We believe this new feature is very important for any ServePath customer to have accurately set up and recommend that it is filled out immediately. It only takes a few minutes to ensure that your communications are going to the proper contact person.

With a properly architected load-balanced network, your site can handle spikes of load more elegantly, minimizing performance issues when the demand peaks. Similarly, if you want to maintain a high-availability website, server outages or issues should be minimized or hidden away from the end user. A correctly set up load-balanced network will automatically route traffic away from hardware that is having issues or not responding, thus preventing your users from seeing sluggishness or down-time.

At ServePath, we recognize the importance of providing solid and robust load balanced architecture offerings, part of the reason why we have chosen f5 to be our load balancing solution of choice.

We have recently revamped the Load Balancing page on the ServePath site in order to better explain the options available to you as well as provide some examples on how load balancing can (and should) be used. Some of the questions we answer are:

• What is a Load Balanced Server Network?
• How does a load balancer work?
• Who needs a Load Balanced Server Network?
• What are some examples of a Load Balanced Server Network?
• Why host your Load Balanced Network with ServePath?

What I like best about this updated section of the site are the different examples of Load Balanced Server Networks:

Simple Load Balanced Network

• F5 Load Balancing
• Web servers distributed across public switches

Load Balanced Network With a Firewall

Hybrid Load Balanced Network

• F5 Load Balancing Across ServePath & GoGrid Servers
• Cloud Connect
• Cloud Storage

Highly Available Load Balanced Network

• F5 Load Balancing
• High Availability Via Redundancy
• Gigabit Private VLAN

Remember, having a Load Balanced Network is only part of a “high availability” hosting solution. Frequently, you need to utilize other services (like backup & recovery, firewalling or replication) to ensure redundancy and resiliency of your server environment. You can even set up hybrid infrastructure environments that use Cloud Computing (with GoGrid) as your Web & Application environment and Managed Dedicated Servers (with ServePath) as your back-end database and high-I/O infrastructure.

We offer a variety of packaged or individual solutions to meet your hosting needs. Just ask one of our Sales Reps and they can definitely help you out.

About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted July 2009 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For a limited time, the full Gartner Magic Quadrant study is available on the ServePath home page. Simply look for this graphic and click through for the full report:

The report is only available until October 7th, 2009 so get it now!

The press release is available online and the full text is provided below:

GoGrid was positioned in the Visionaries quadrant for Web Hosting and Hosted Cloud System Infrastructure Services (On Demand) in Magic Quadrant

Evaluation is Based On Completeness of Vision and Ability to Execute

San Francisco, CA July 8, 2009 — GoGrid, a leader in Cloud Computing Infrastructure Hosting and the Cloud Computing division of ServePath, LLC, today announced it has been positioned by Gartner, Inc., in the Visionaries quadrant in the “Magic Quadrant for Web Hosting and Cloud Infrastructure Services (On Demand)” report.

Gartner evaluated each provider against five use cases, specifically: Self-managed hosting, mainstream managed hosting, highly complex managed hosting, global solutions portfolio and enterprise applications hosting in order to produce a composite rating.

“We think our positioning in the visionaries quadrant is validation of our industry-leading cloud computing technology.  GoGrid pioneered cloud computing before any other leading hosting company was in the game. We continue to offer a more complete hybrid hosting solution consisting of on-demand cloud infrastructure and robust managed hosting environments,”
said GoGrid CEO and Co-Founder, John Keagy. “We think this will position us well to promote our technology as a standard in the field that lends itself manageability, scalability and portability of computing environments around the globe.”

The “Magic Quadrant for Web Hosting and Cloud Infrastructure Services (On Demand)” report is available currently on the GoGrid home page.

GoGrid is the only Cloud Infrastructure vendor that supports the automated instantiation of Windows Server 2003 and 2008, CentOS and Red Hat Enterprise Linux Cloud servers through a user-friendly GUI or the GoGrid API. Customers can instantly deploy servers and quickly and easily create cloudcenters (datacenters-in-the-sky) using a variety of tools and features that are included in GoGrid, including free hardware-based F5 load balancing, Cloud servers, Cloud Storage, public and private networks and Cloud Connect, which enables Cloud infrastructures to be connected to dedicated or colocated backend environments via private, dedicated megabit connections.

Cloud Connect handles database servers, transcoding and statistical analysis environments on custom, managed hardware with the power and I/O to perform well. Entire cloudcenters on GoGrid are easily controlled and managed by an industry-recognized web interface or programmatically via a REST-like API.

GoGrid offers customers including startups, small/medium businesses, government and enterprises, the ability to provision, scale and manage complex and robust server networks and infrastructures quickly and easily in the Cloud.

Parent company, ServePath, LLC was included in the list of “Cool Vendors” in the April 2009 “Cool Vendors in Cloud Computing Systems and Application Infrastructure, 2009″ report by Gartner, Inc. published April 6, 2009.

About the Magic Quadrant
The Gartner Magic Quadrant is copyrighted July 2009 by Gartner, Inc., and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About the Cool Vendor Selection Process
Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose. Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn’t do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner’s interest or curiosity in approximately the past six months.

About GoGrid (http://www.gogrid.com)
GoGrid is the leading Cloud Computing, hosted, Internet provider that delivers true “Control in the Cloud™” in the form of cloudcenters. GoGrid enables system administrators, developers, IT professionals and SaaS (Software as a Service) vendors to create, deploy, and control load balanced cloud servers and complex hosted virtual server networks with full root access and administrative server control. GoGrid server instances maintain the industry standard specifications with no requirement to learn and adapt to propriety standards. Bringing up servers and server networks takes minutes via a unique web control panel or GoGrid’s award winning API. GoGrid delivers portal controlled servers for Windows Server 2003, Windows Server 2008, SQL Server, and ASP.NET. GoGrid hosts multiple open-source server operating systems including several Linux operating systems (Red Hat Enterprise and CentOS) and supports application environments like Ruby on Rails. Free f5 hardware load balancing and other features are included to give users the control of a familiar datacenter environment with the flexibility and immediate scalability of the cloud, a “cloudcenter.” GoGrid won the coveted 2008 LinuxWorld Expo’s Best of Show award.

About ServePath (http://www.servepath.com)
ServePath, a Microsoft Gold Certified Partner, is the leading managed and dedicated hosted server provider, delivering custom solutions and managed services to businesses that require powerful Internet hosting platforms for their production environments. Thousands of companies worldwide look to ServePath for its reliability, customization, and speed. ServePath has a Keynote-rated A+ network and guarantees uptime with a 10,000% guaranteed™ Service Level Agreement. The employee-owned company has been in business for nine years and operates its own San Francisco data center and is SAS70 Type II certified. ServePath uniquely delivers server infrastructures optimized for complex databases with cloud front-ends and application servers with Cloud Connect.

If you haven’t given GoGrid a try, what are you waiting for? Find out for yourself why we were placed in the Visionaries Magic Quadrant!

Loic Le Meur, Founder and CEO of Seesmic, has graciously agreed to do a presentation titled “How to Launch a Product with your Community.” Learn first hand how to use various community building techniques to build your product, service or brand from the ground up.

You may have seen Loic and Seesmic Desktop mentioned in the New York Times site.

Seesmic is Loic’s 5th business so he definitely has lots of experience under his belt. Some more information about Loic:

Loic is the Seesmic CEO. He founded the company in 2007 with the goal of turning online video into a powerful medium for threaded, interactive video conversations.

Loic is the founder and CEO of video conversation site Seesmic.com. Seesmic also makes one of the most popular Twitter and social software clients – Twhirl.org.

Loic also founded and hosts the #1 tech event in Europe, LeWeb.net, with his wife Geraldine. LeWeb gathers together 2000 entrepreneurs from 40 countries in December every year.

Prior to Seesmic and LeWeb, Loic started several other businesses such as Six Apart Europe, RapidSite, a web hosting service (acquired by France Telecom in 1999), as well as B2L, an interactive agency in 1999 (acquired by BBDO).

Loic has been blogging since 2003 at http://www.loiclemeur.com and can be also found online at http://www.seesmic.com/loic and http://www.twitter.com/loic

Recently, Business Week Magazine named Loic one of The 25 Most Influential People on the Web. He advises the World Economic Forum as well as covers the Annual Summit every year in Davos. Originally from the South of France, Loic lives in San Francisco, California and has three boys.

Be sure to mark your calendars. Here are the details:

Date: June 4th, 2009 (Thursday) Time: 6-9pm Location: Microsoft, 835 Market St, Suite 700, San Francisco, CA 94103

DEMO COMPANIES We are pleased to announce the following demo companies will be showcasing their products and services:

Tap In Systems, Inc

URL: http://www.tapinsystem.com
Presenting: Peter Loh (Founder/CEO)
Description:
Tap In Systems, Inc. is a leading provider of systems management services for cloud-based applications. Awarded the 2009 Under the Radar Conference Judges Choice Award as the top cloud management company, Tap In Systems has developed a cloud-based systems management service to respond to the unique needs of today’s increasingly heterogeneous and virtual IT infrastructures. Tap In Systems’ Cloud Management Service (CMS) is a cloud-based, scalable monitoring service which manages both cloud and on-premises systems, providing status and performance data, alerts and reporting to keep applications running smoothly. CMS is an affordable, on-demand solution that requires no hardware or proprietary expertise, and can scale up and down as a user’s needs change. For more information, visit www.tapinsystems.com.

IDNTITI

URL: http://www.idntiti.com
Presenting: Sree Unnamatla (Founder/CEO)
Description:
IDNTITI (pronounced “Identity”) believes in putting consumer research into the hands of consumers. IDNTITI is a Web 2.0 quantitative rating tool. It provides you the power to create polls and surveys and get the community voice gathered – QUANTITATIVELY. User can analyze rating data around demographic information of the raters. It’s a fun way of understanding community feedback, friends views etc. At core of the application, users build reputation of Organizations (companies, schools, colleges, hospitals, restaurants etc.) products or people they are associated with by rating them quantitatively. We are now available as facebook app at http://apps.facebook.com/idntiti/. Quantitative feedback matters!

Eduify

URL: http://www.eduify.com/beta
Presenting: Dan Merritts (VP of Marketing)
Description:
Eduify is a cloud-based writing platform that helps high school and college students learn to research faster and write better. Eduify is like a writing coach that is always by your side. The service provides web-based applications to edit and store documents; discover, use and automatically cite research; find writing tutorials and examples; safeguard against plagiarism; receive expert writing help. Eduify’s service integrates with existing social networks, giving students everywhere the community, applications and help to immediately improve their writing.

If you are interested in being a Demo Company, please be sure to fill out the Contact form and we will evaluate your submission. MORE DETAILS There will be food and drink provided as well as ample time to do networking and talk to the GoGrid and BizSpark folks about programs that can help you jump-start your startup.

Tickets are now on sale. To buy them online (for $10), please visit the EventBrite ordering page. Tickets may be available at the door (for $20), however there is no guarantee that there will still be any remaining.

ServePath Named “Cool Vendor” by Leading Analyst Firm

Vendors selected for the “Cool Vendor report” are innovative, impactful and intriguing

San Francisco, CA April 27, 2009 — ServePath, LLC has been included in the list of “Cool Vendors” in the April 2009 “Cool Vendors in Cloud Computing Systems and Application Infrastructure, 2009” report by Gartner, Inc.

The “Cool Vendor” report by Gartner, Inc. showcases key findings and recommendations to consider when evaluating Cloud server infrastructure services and companies. As defined by Gartner, Cloud services are divided into two general categories: infrastructure and applications. ServePath’s Cloud Computing division, GoGrid, represents excellence within both cloud categories as is evidenced through the Gartner “Cool Vendor” selection of ServePath. The report is available on the Gartner website for a limited time.

“We believe the recognition we have received by Gartner’s selection of ServePath for the ‘Cool Vendor’ Report further affirms our pioneering position within the Cloud Computing Infrastructure marketplace,” said John Keagy, CEO and Co-Founder of GoGrid and parent company, ServePath. “As innovators in the hosting industry, we firmly believe that Cloud Computing with a GoGrid cloudcenter exemplifies Cloud technology at its finest.”

GoGrid is the only Cloud Infrastructure vendor that supports the automated instantiation of Windows Server 2003 and 2008, CentOS and Red Hat Enterprise Linux Cloud servers through a user friendly GUI or the GoGrid API. Customers can instantly deploy servers and quickly and easily create cloudcenters (datacenters-in-the-sky) using a variety of tools and features that are included in GoGrid, including free hardware-based F5 load balancing, Cloud servers, Cloud Storage, public and private networks and Cloud Connect, which enables Cloud infrastructures to be connected to dedicated or colocated backend environments via private, dedicated gigabit connections.

Cloud Connect handles database servers, transcoding and statistical analysis environments on custom, managed hardware with the power and I/O to perform well. Entire cloudcenters on GoGrid are easily controlled and managed by an industry-recognized web interface or programmatically via a REST-like API.

GoGrid offers customers including startups, small/medium businesses, government and enterprises, the ability to provision, scale and manage complex and robust server networks and infrastructures quickly and easily in the Cloud.

About Gartner’s Cool Vendors Selection Process

Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

Gartner defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn’t do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner’s interest or curiosity in approximately the past six months.

The full press release can be viewed here.

One feature that we were first to market with, is Cloud Connect. Other terms that we have been using is “Hybrid Hosting” or “Hybrid Networks”. Essentially, it enables you to combine the dynamic scalability of a Cloud-based front-end (on GoGrid) with a traditional managed backend of dedicated high-performance servers (with ServePath). The two hosting environments are combined via secure, gigabit private networks, thus enabling best-of-breed solutions to meet any infrastructure requirements.

As always, a picture is worth a thousand words…

If you have any questions about these new hosting strategies and infrastructure possibilities, I encourage you to contact a ServePath Sales Representative. There are many scenarios and opportunities available with this incredible flexibility of hosting, but we want you to surprise us with your ideas and designs. You shouldn’t wait to start planning out your Hybrid hosting solutions, we can get you there now!

The whitepaper can be obtained here from the ServePath site.

Scalability is critical to the success of many organizations currently involved in doing business on the Web or who are providing information that may suddenly become heavily demanded. While there are many strategies that IT organizations can undertake, the way they are designed and implemented can make or break these businesses.

The ServePath whitepaper discusses the following topics:

• How web applications scale
• Scalability within different hosting scenarios
• Thinking through and choosing a scaling strategy
• GoGrid & ServePath scalability options

Scalability can come in all shapes, sizes and flavors. You can scale “up” (vertically) or “out” (horizontally). Choosing the right option can be tricky, if not daunting. Depending on what you want your strategy to be, you can choose “cloud-only”, “dedicated/colocated-only” or a “hybrid” approach.

If you are currently using dedicated or colocated hosting, you should potentially re-evaluate your current hosting strategy and architecture to see if it makes sense to use Cloud Computing or a combination of Dedicated and Cloud as a scalability option.

A “Hybrid” environment using Dedicated and Colocated servers in conjunction with a Cloud front-end using Cloud Connect.

“Businesses need more than just cloud computing to solve their scalability problems,“ says the whitepaper author Randy Bias. “Web operators and developers want to use the best tool for the job and, right now, cloud computing is one tool in their arsenal. GoGrid has pioneered the concept of cloudcenters, datacenters-in-the-cloud, which provide the full range of scalability tools needed for a growing business including cloud servers, managed dedicated database servers, private VLANs, VPNs, and even co-location for those who need their own hardware. This whitepaper describes how a growing business can use vertical and horizontal scaling techniques to the most advantage to save money and never miss a prospect, customer, reader or interaction.”

Companies interested in learning about Web Application Scalability, Cloud Infrastructure, hybrid hosting and scaling solutions available from GoGrid or ServePath are encouraged to download this whitepaper from either the GoGrid site or ServePath site.

Note: as these are pretty HOT deals, available quantities may have already changed! Be sure to check the Special Offers page for availability.

Also, please note that these offers cannot be combined.

• Free extra 3 GB RAM with purchase of In Specs BusinessPath (total RAM = 4GB) with the following configuration:
  • 1U Core 2 Duo 2.13GHz processor
    • 4 GB RAM (regular RAM=1GB)
    • 80 GB SATA HD
    • 1500 GB data transfer
    • $199.99/mo and $249.99/setup fee (Operating systems licensing fee will be added when applicable)
• Free extra 1 GB RAM with purchase of any value servers with standard deployment time (total RAM=4GB
  • Limited quantities!
• 1-HOUR deployments – In Specs BusinessPath with the following configurations:
  • 1U Core 2 Duo 2.13GHz processor
    • CentOS 5.0
    • 4 GB RAM (regular RAM=1GB)
    • 80 GB SATA HD
    • 1500 GB data transfer
    • $199.99/month and no setup fee
    • Limited quantities!
  • 1U Core 2 Duo 2.13GHz processor
    • Windows 2008 Standard Edition
    • 4 GB RAM (regular RAM=1GB)
    • 80 GB SATA HD
    • 1500 GB data transfer
    • $249.99/month and no setup fee
    • Limited quantities!
• ProActive Monitoring Suite:
  • Description: ServePath Proactive Monitoring service allows you to outsource the management of your hosted server to certified ServePath system administrators. Our team of system administrators apply patches, monitor hardware and TCP/IP services. When a server problem arises, the ServePath system administration team proactively notifies you and resolves the problem.
  • URL: http://www.servepath.com/dedicated-servers/proactive-management-suite.php
  • $99.99/setup fee and $49.99/month for the first month, and get the next 6 months free with any dedicated server purchase
• Free Cloud Connect:
  • Description: Cloud Connect incorporates the elastic benefits of cloud computing with traditional dedicated hosting making it a powerful tool for building a hybrid infrastructure.
  • URL:  http://www.servepath.com/dedicated-servers/cloud-connect/index.php
  • No Set-up Fee for ServePath customers, if you sign up with a GoGrid account
  • No Set-up Fee for GoGrid customers when you buy any ServePath value server package

Remember, with every server that you get on ServePath, you receive the following FREE items:

• 25 GB NAS (Network Attached Storage)
• Remote Server Reboots
• Ping Monitoring with proactive response
• 16 IP Addresses¹
• Hardware replacement guarantee
• 24/7/365 Support
• Unlimited private VLAN bandwidth
• 10,000% SLA with 100% Uptime guarantee
• Fully managed DNS
• SAS 70 Type II Compliant San Francisco Data Center

Also, we have some great deals that are NOT listed on this blog post. Call Sales at 1.866.321.7284 (Worldwide: 1.415.869.7000) or start a Live Chat directly via the ServePath website.

1. IP justification form required if more than 4 IP addresses requested

• ServePath Backup & Disaster Recovery is now fully available within the Customer Portal
• Support Case creation now allows for “self-help” and “self case closure”
• DNS requests can now be managed directly from the ServePath Portal Dashboard

New My.ServePath.com Portal

The new Customer Portal has many of the often requested services now within the main dashboard page.

Quick Links include:

• Managed Backups – **updated** access the ServePath Backup & Disaster Recovery service (see below)
• Reboot Server – request for a server within your network be rebooted
• DNS Request – request DNS services
• Knowledge Base – view tips, suggestions, hints and other documentation within the Knowledge Base
• Security Scan – initiate a Security Scan on your environment
• Create a Case – **updated** Case creation tool (see below)
• View Existing Cases – view any open Support or Billing Cases
• View Invoices – view your most recent invoices and billing history
• Pro-Services – order a variety of services from the Professional Services & Consulting Division including:
  • OS Reloads
  • Server Duplication
  • LAMP setup
  • VPN configuration
  • Control Panel upgrades
  • Server Hardening
  • MySQL Configuration tuning
  • …and more!
• ServePath Status Blog – direct link to http://www.servepathstatus.com

Within the Dashboard you can also have the ability to see Network Status Updates, to initiate a Live Support Chat, Order Services & Hardware Upgrades and see headlines from the ServePath blog, among other things.

ServePath Backup & Disaster Recovery

ServePath offers a robust managed backup and disaster recovery service which is now accessible from within the ServePath Customer Portal. More details on this offering can be viewed here. Features and benefits include:

• Volume discounts for large storage requirements
• Easy to use web interface
• Server Cloning
• Restore specific files/folders within minutes
• Bare-metal restore and disaster recovery methods
• Thin provisioning – grow your storage allotment on-the-fly
• Disk-based data protection
• Point-in-time recovery
• Windows and Linux support
• Backup busy MySQL Servers without interruptions
• Customizable backup schedule (hourly/daily)

Schedule a backup:

Browse previous backups:

View details of your server:

View history of backups:

Create a Case

When you create a System, Billing, Professional Services or Network Case within the new ServePath Customer Portal, you now have the ability to fully drill down to a much more granular level within the same page. The process is simple: select a Category and subsequent Sub-Category. Then choose the Server(s) affected and the IP addresses of the server(s) in question. Add the additional Contact information (name, email, phone and anyone you want to copy on the case). Then be sure you create a detailed Description. Once you click the “Create Case” button, your case will be submitted to the appropriate division within ServePath. However, you will now also be presented with a list of Knowledge Base articles that may be related to the case you just created. Results are presented based on matching the Category, Sub-Category and Description. If you find a solution within that list, you can opt to close the case based on that suggested article. Note that the Knowledge Base can also be accessed without having to open a case.

We hope that you find this update to be useful and helpful. As always, we encourage feedback on this update and there is a “feedback” link within the top navigation bar of the Customer Portal.