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         <title>View Flo's Latest Picks - "After out-of-town accident, customer trusts us with repairs," "Post-breakdown, customer gets immediate help at 1 a.m." and "After her kids' back-to-back claims, customer finds calm"</title>
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         <description>See how customers received excellent service that went beyond their expectations.</description>
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         <pubDate>Mon, 8 Nov 2010 11:00:00 -0500</pubDate>
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         <title>View Flo's Latest Picks - "Prompt, "Extra-Mile" Service Eases Stress of Boat Claim," "Customer Felt Relaxed, Worry-Free, As We Resolved His Claim" and "Claim Boosts Customer's Confidence in Her Switch to Progressive"</title>
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         <description>See how customers received excellent service that went beyond their expectations.</description>
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         <pubDate>Fri, 19 Mar 2010 9:00:00 -0500</pubDate>
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         <title>View Flo's Latest Picks - "Customer, New to the Claims Process, Is Relieved by Smooth Experience" and "Claim from Family's First Accident Resolved Fast, with Friendly Service"</title>
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         <description>See how customers received excellent service that went beyond their expectations.</description>
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         <pubDate>Mon, 14 Dec 2009 9:00:00 -0500</pubDate>
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         <title>View Flo's Latest Pick - "Fast Service That Didn't Require Any Paperwork" </title>
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         <description>See how a customer received excellent service that exceeded expectations.</description>
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         <pubDate>Wed, 22 Apr 2009 9:00:00 -0500</pubDate>
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         <title>View Flo's Latest Pick - "Efficient and Capable Claims Handling Impresses Driver Who's Taken the Wheel in Three Countries" </title>
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         <description>See how a customer received excellent service that exceeded expectations.</description>
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         <pubDate>Fri, 13 Mar 2009 9:00:00 -0500</pubDate>
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         <title>View Flo's Latest Picks - "Family Emergencies and Fears Eased," "Changing Tires for Strangers" and "Claims Resolved, Even on Weekends"</title>
         <link>http://www.progressive.com/super-service-stories.aspx</link>
         <description>See how customers received excellent service that went beyond their expectations.</description>
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         <pubDate>Fri, 30 Jan 2009 9:00:00 -0500</pubDate>
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         <title>View Flo's Latest Picks - "Progressive Saves Christmas" and "Tow Truck Driver Sees Claims Service and Switches Companies"</title>
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         <description>See how customers received excellent service that went beyond their expectations.</description>
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         <pubDate>Fri, 23 Jan 2009 9:00:00 -0500</pubDate>
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