Progressive Insurance Super Service Stories

After out-of-town accident, customer trusts us with repairs

Mon, 08 Nov 2010 12:15:32 -0500

In 20 years of driving I have been fortunate to have had only a single accident. Fortunately again, Progressive was my insurance company. I received back my vehicle newly painted, with new passenger doors, new front and rear bumpers, and a glow not seen since I drove it off the lot in 2005.

Post-breakdown, customer gets immediate help at 1 a.m.

Mon, 08 Nov 2010 00:00:00 -0500

I am writing to inform you of the exemplary performance exhibited by two of your employees as they helped me work through my claim. I will not only remain a loyal Progressive customer, but I will recommend Progressive to those I make contact with.

After her kids' back-to-back claims, customer finds calm

Mon, 08 Nov 2010 00:00:00 -0500

I have been a customer of Progressive since 2004 , and I want you to be aware of a true customer-sensitive and diligent worker under your management. Lisa has been a calm in what has been a very difficult storm in my life.

Prompt, "Extra-Mile" Service Eases Stress of Boat Claim

Mon, 08 Nov 2010 00:00:00 -0500

Last month, I filed a claim on a boat that I had insured with your company... I just want you to know how impressed I am with the way Rob has handled my claim. He kept me apprised of each and every step he was taking, and made a very pleasant experience out of what normally would be an unpleasant situation.

Customer Felt Relaxed, Worry-Free, As We Resolved His Claim

Mon, 08 Nov 2010 00:00:00 -0500

I've never seen such prompt and courteous service from any company in my life... Progressive did everything in such a quick and organized way. I just had to sit back and relax without worrying about anything.

Claim Boosts Customer's Confidence in Her Switch to Progressive

Mon, 08 Nov 2010 12:15:00 -0500

I recently changed from an insurance company I'd been with for over 8 years. With initial hesitance, I was reassured that my decision was a good one. During my interaction with Stacie in general, she was sincere, kind, receptive, and extremely informative.