For termite technicians drilling can be some of the hardest work of any job. At times the cement can swallow your entire drill bit it’s so thick. Your back locks in a hunched over position as you fight thick shrubbery and the sun beats mercilessly upon your head and shoulders. Dull bits can make simple work long and drawn out and so many times after a job your ears are left ringing from the constant high pitched pounding noise. Each hole you drill puts you one step closer to the end of this torture but when you look up and the sweat stings your eye, you see you have a mile to go. After all this and it’s time to shoot the precious liquid barrier that will free this home from the ravages of the hungry termite. You start applying the liquid and your heart sinks as you watch these holes that you fought so hard to drill reject your mix. Termiticide spews back in your face and onto the walls, leaks on the floor and puddles wherever gravity takes it. There seems to be no reason for this rejection but after all that work it doesn’t matter. You have to get the termite chemical under that slab and no matter what it takes at this point you take the steps needed to make this job a success.

In a perfect world termite liquid would shoot into the drilled holes and set up a continuos barrier but this doesn’t always happen. The reasons are varied from hard packed dirt to physical obstacles that block your product from getting to where it needs to go. Construction crews are famous for throwing unwanted trash in the forms and then the cement is poured and their Slurpee cup is forever encase under the slab. Roots, form boards, rocks or other debris can all contribute to the displacement of your liquid which the termite who thrives in this subterranean world will take advantage of.

Solving this dilemma may mean shooting with lower pressure, reaming the drilled hole with the injector, using directional tips or drilling a new hole. Add to this the looming threat of hidden pipes and the need to go gingerly so you minimize the risk and your simple termite job just becomes more and more complicated. In termite work you never know until you shoot if you’re gonna have a smooth job or endure one more laborious task to make the barrier complete. Here is a short video of some termite work I did and a perfect example of how holes in the same slab send the liquid termiticide in many different directions.

Everybody’s a guru nowadays aren’t they? You got your blog masters, sales enhancers, personal well being experts and the motivational wizards to name but a few. One thing they all have in common in their bios is that they have risen to the top of the heap and claim to be the unequivocal champion of their field and for a small investment, they can mentor you right on up to their ranks. Hmm, well if that’s what you thought you were clicking on when you landed here you might be better served to check out a real guru like Donald Trump or Tony Robbins.

Oh hey, you’re still here? Wow, I’m flattered. Oh & I’m sure you’re here for me and not the price right? Can’t beat FREE!

It’s difficult to start a pest control business and attract customers and I’ll give you no illusion that it will be easy but the beauty of running your own company is that it is YOURS and you determine what direction you want to go. The part that’s hard to control is just how fast you get there so here’s a few simple ways that perhaps will help you get the message out and get new clients and speed things up.

#1 Business cards

You’re already going to get them so make sure you get the message right. Most cards end up in drawers somewhere or used as a toothpick no matter what you do. Take your time, design the thing so that it screams look at me and perhaps put a coupon or referral reward on the back side. People hate throwing away coupons or a chance at a bonus. Here’s a great article on business card ideas.

#2 Get on the net

A web site is crucial and a place where you can look just like the ‘big boys’. To many people go to their computers today looking for validation of a company they might want to have do service for them to ignore. Expensive? Sure you can go that way but for less than $10 bucks you can set up a blog that you can update, change, add videos you name it. If you don’t know computers it’s worth the time and effort. Speaking about the world wide web you can and should do Facebook or some other type of site. I have literally hundreds of friends that read my blog that would have never even have heard of me if not for social sites. Nice thing is, it’s FREE. When you get to the point you want to raise your local web presence at a reasonable price check out theschappertfamily.com. You might recognize the name and yep that’s my boy’. He’s what you’d refer to as a guru and took my company site from zero to 1st spot on yahoo and to 6th on google in a very short amount of time. Nice thing for me-FREE! You? uh– no.

#3 Think outside your sprayer

I hate the cliche “Thinking outside the box” but if that works for you great, however I think my version hits more to the point because I’m sure you’re a great technician but if you don’t have any clients, who’ll ever know?. It’s real simple, you can do things the tried, true and tested way or you can get a little creative. My friend Keith Birkemeyer A.C.E. from Probest Pest Management in Arizona actually has a contract post office within his pest control office. Countless companies I’m friends with on Facebook run specials and contests all the time, hundreds if not thousands see it and it’s all for FREE. A buddy here in Florida bought a termite sniffing dog and when the realtors dropped him like a hot potato because they feared lost commissions, he turned that pup into a marketing machine. He does 80% lawns and yet everybody wants to have Todd the termite dog come for a visit. In my early days I set up a booth at a local flea market, I had a black widow in a jar, termites eating a cardboard house in a fish tank and a stack of cards. For $14 bucks a week I was getting an average of 27 leads. Anything gelling here? Simple ideas that don’t need to cost very much (except Todd, he was expensive but he’s so cute) and you can literally STAND OUT and growth is almost as sure to come as a retreat for fleas for an animal shelter.

Well now that I’ve proven I’m no guru I’ll let you get back to some quality reading on the web. Maybe before you click away though, check out my articles How I started my pest control business and Single operator setbacks and keeping the faith. Neither one will probably ever win a pulitzer but from the feed back I’ve received they just might help you take that next step and and simply grow and that’s something we all would love!

Fogging for insects used to be the ‘bomb’ (pun intended) It was the end all cure all and even after a failed treatment the client would just be in utter amazement that an insect would live through such a complete and thorough dousing of their house rather than be upset with the technician. Hey maybe we should go back to it.

For some companies years ago fogging was a regular and everyday thing but now I’m not so sure. There were the stainless steel type fog machines that looked similar to a 1950′s blender, the thermal unit that looks more like a gun from the movie Rambo and even the Micro-gen that you put what appeared to be a scientific beaker filled with a mysterious liquid in a case that could pass for film projector. All of these wild looking machines dispensed a ULV or ultra low volume of insecticide where ever you aimed them and any bug in its path was surely doomed. Pest control companies stocked each truck with these tools and charged extra anytime the need arose.

Of course foggers are not exclusive to pest control professionals and you don’t need some fancy machine to send out a vaporous ‘cloud of death’ since they come in convenient little 4 to 6 ounce do it yourself can. Whether you are a pro or homeowner however there are a few things you should never do with foggers because one thing has remained the same; cide = kill

6 things you should NOT do

Never use around open flames Newer materials may be less of a fire hazard but did you know that even particles of flour are extremely flammable? These tiny insecticide droplets are under pressure and have inert ingredients to help carry it which can and often does result in a bad situation when used around pilot lights or flames.

Never put more than the recommended amount of foggers in a structure. Doing so changes the name from fogger to BOMB! Literally.

Never put your fogger in a smaller space than what the label says it will treat. Once you click the can that things dispensing until it’s done. Putting a can under a sink or a tiny room will simply cause a mess, cause the heavy fog to possibly find hidden escapes routes and go to unintended areas and throw off any room re-entry recommendations which can cause inadvertent exposure.

Don’t put foggers in low crawl spaces or attics. In fact what are you doing in a crawl space anyway with a fogger? Let a pro do it with his Neanderthal machine from the entry point where everybody is a little safer. Foggers in low areas simply soak the surface above it and won’t spread out the way it’s intended. If possible, angle the can securely so it will shoot out and not build up in a mess directly overhead.

Never use a fogger without reading the safety precautions. I know pictures are great and if we see a flea or a roach pic on the can that’s all we need to know right? Wrong my friend, these innocent looking little cans have some powerful stuff inside and you need to know the details of what to wear for protection, how long to stay away and how much your can will treat.

Finally, Never throw the can into a room or area hoping it will do its job. I saw my buddy Billy The Exterminator do this in an episode where he had yellow jackets in a shed. It’s really not good and you can’t be guaranteed which way it’ll end up and besides being a waste it may be really unsafe.

Did I miss any? I’d like to hear what you have to say and any experiences you’ve had so the rest of us can benefit and all stay a little safer if indeed we have to use a bug bomb.

One ‘pet peeve’ I have is inspectors who all but take a baseball bat to the baseboards and trim of a home to find termites. While tapping is an acceptable method of finding damaged wood, causing damage with harsh or uncaring probing is not. I shot a video the other day that illustrates how tapping works and when a gentle prod can clue you in to what is already there but not necessarily visible. Enjoy the video and I’d love to hear any feed back you may want to share.

Ever think about the tiny tubes that termites use to travel back and forth? Over time some tunnels can get pretty big and thick but still if you think about swarms of termites which can be in the thousands of winged alates and the relatively small size of the tunnels they use, just how can so many swarmers pour out of a wall if they are all using such a small path?

Termites often solve this problem by constructing what is called a ‘swarm castle.’ This is an area specially built for the needs of the alates and can be very big. (big for a little bug barely a 1/4 inch long that is) I’ve seen castles that were over 4 feet wide. Winged termites are fragile like all termites are and their wings are even more delicate. The slightest snag can tear off a wing or damage it and jeopardize the entire swarming process so the staging area where these reproductive’s are waiting to come pouring out of your wall needs to accommodate them.

Although the castle may be in or near a feeding zone which tends to be pretty messy, the actual spot where workers have prepared for the winged termites to gather is very smooth and free from debris. Almost as if someone sanded the zone the swarmers are ‘herded’ to the area where they may spend a week or more waiting for the right moment when the ‘go signal’ is given. This is a time of hurried activity as workers prod the alates toward the exit holes and the termites take flight. Any rough spots or damage on this runway could spell disaster and the already low number of winged termites who’ll complete the mating process will decrease. After the swarm is over feeding can begin on the site if they wish but more over I find swarm castles abandoned and left alone.

These castles are most often behind your drywall or siding so you don’t get the chance to see them everyday. I found just such a castle and put together a short video presentation so you can see just what a swarm castle looks like and get an idea of how the process works and understand why so many termites can come out of your wall almost all at once. I hope you enjoy it and if you do, why not retweet it or share the video with your friends on Facebook. I’ll bet most of them haven’t seen one either and you’ll look the the smart one sharing such a cool find.

There’s something magical about living right in the heart of a forest where you open up your door to a passing deer, butterflies flitting about the wild flowers and an eagle circling above. The pressures of the city don’t exist for you and time doesn’t have the same vice grip power. You chose this life to keep things simple, to appreciate and live in harmony with mother nature and for the most part you do very little to change your surroundings. The only exception for you and so many others who have decided to commune with nature and enjoy the freedom that this brings is pests. Insects, arachnids, rodents and destructive animals have a way of ruining anyones castle whether in a serene setting of the woods or the hustle and bustle of the city jungle.

Common pests in the woods

Some of the most common and persistent pests for homes in the woods are spiders, ants, peridomestic roaches, rats and mice, fleas, wasps and animals such as raccoons. To them your home is much like an oasis in the desert. Sure they could get along just fine without you but with the home emitting smells, heat and light they can’t resist at least checking you out. Add to this the shelter your eaves or crawl space might offer, food from the dog dish or perhaps feed for any yard animals with a steady supply of water and you have a bright and shining beacon in a world that relies so heavily on camouflage. As insects move in this brings other predatory pests and before you know it your serene little world could be a virtual nightmare awash with creepy crawlies in every corner.

It’s a team effort

In my neck of the woods (pun intended) we have MANY homes we service that are smack in the middle of the forests. People rely on our service to keep them bug free but we make sure there is no illusion that our work alone will achieve this goal. IPM (integrated pest management) is a program and a term that much of the public embraces because it sounds like a good and responsible thing to do. The problem is in my opinion that when they learn it involves any work on their part it suddenly loses it’s luster. However for homes so deep in the enemies territory IPM is a must but if you like we can call it by a different name so it won’t seem like work.

Honey do’s

The first thing do do is try and seal things up. Loose screens, doors that need weather strips and crawl spaces need to be blocked off so pests cannot enter. Typically we have mobile homes or log cabin type structures and these are almost always up off the ground. If you chose lattice or some other type of skirting (or none at all) that is open around the base you will at least need to seal up the areas where pipes and utilities come in through the floor. Expanding insulation in a can does well for this and you can do this from the main floor without crawling underneath. You should consider some sort of physical barrier however for keeping things like animals out. In the woods, your home lights may be the only light for miles and so many insects are attracted to this so having the doors and windows tight will pay off immediately. Outdoor lights should be yellow or at least defected for the same reason.

Most homes in the woods have at least some yard to them and leaves build up in a hurry with so many trees. Raking them will do wonders for you as you take away a favorite hiding spot for so many insects. (asian & other types of roaches particularly) leaves also hold moisture so these pests just might want to stay further out and away from your drier yard. If you do have gutters make sure they also are free from leaves.

Of course most of our woods dwelling clients have dogs that stay outside and I’d rather live with bugs than have them go without water but you should get in the habit of not leaving food in a dish for them all day and all night. Ants will find this in a heartbeat and at times the food gets so infested that the poor pup won’t eat it anyway because of the swarm of bugs that are dining in the bowl. Curbing moisture in other areas is critical like leaky downspouts, a/c lines or dripping spigots. Carpenter ants clue in on the wet conditions and have no trouble living in a log member of the house or under the siding.

Exposed wood will attract carpenter bees and this can be a difficult cure. If you want the look of the log cabin you may need to just treat the holes as they appear or let your pest professional try and help. Siding or somehow covering the wood is the only way to truly prevent this determined giant bee. This article may help. Wasps and bees in general are difficult to dissuade but tools like yellow jacket traps can help. Keeping garbage cans covered and secure will also be of help not only for the hungry yellow jackets but other insects and animals looking for food.

Serenity

Living in the woods can be a great and wonderful thing. Nature has a way of calming the soul and inspiring the heart to appreciate what God has done. It can also be a very frustrating as your futile effort to thwart the tiny scavengers that bite, destroy food and property take over and you realize you’re just a visitor in the enemies home field. With a little effort and help from a good pest control program you can keep all of this to a low roar and enjoy your little piece of paradise.

Please look at the articles in my ‘Pest proofing’ series for for detailed help on securing your home from pests.

There are two reasons I moved to Florida and one of them has nothing to do with pest control. When my career was seemingly going nowhere in Maryland my wife & I decided to make a change. We had visited Florida on vacation and as I always do whenever I travel I checked out the yellow page ads to check out the local pest control action. To my amazement the section for pest control was almost as thick as the lawyer ads and Doctors. Wow I thought, this would certainly be a place where I could advance so being nosey I made a few calls and set up some interviews. I was hired everywhere I went which made me feel good but then when pay was discussed, oh boy, that wasn’t to thrilling.

On the opposite side of the country was where most of my family lived and still eager for a change we decided to check out the opportunities there. Both in Portland Oregon and Washington (just over the river) I again was hired almost as soon as I hit the door. The pay was much better but what troubled me was that these companies only ran full time 7 months out of the year. I asked what the techs did for the other 5 during the winter and ‘unemployment’ was the usual answer and for me, that would never do.

Getting home and somewhat disappointed I received a call from Florida and the promise of big pay, company car, suit and tie, the whole works. Within a few months we had sold our home in Baltimore, bought our home in Ocala and the rest is as they say, history. You can read more about it here. Oh and the other reason I chose Florida? While running around the town looking for a house etc. I came across a HUGE paintball field which is a sport I loved and have been playing about as long as I have been in the pest control industry. In the end I guess I made a pretty good choice because there seems to be no end of bugs in sight and by the grace of God I’m not anywhere near the unemployment line. As for paintball that has worked out pretty well also. I joined a scenario paintball team that has played in two National championships winning one and coming in second in the other.

I sometimes think of what life would be like if I had made the other choice or just decided to go somewhere else in the States and practice pest control? While the amount of pests in a given area is not the best gauge for the success of a pest company it certainly doesn’t hurt, especially if you’re not a great salesman which I most certainly am not. I found this list of the most buggiest states in America and thought you might like to see where you rank. I could only find the top and bottom of the results but I’d be interested to hear some feedback if you think the poll was accurate and if the absence or abundance of pests had any real impact on your life either as a homeowner or pest control professional. As far as paintball is concerned, it doesn’t matter where you live, Florida is the paintball capitol and you’ve still gotta face us to make it to the top.

Here are the top 10 overall buggiest states, as ranked by homeowners and confirmed by product sales data:

1. Florida………………. 6. New York
2. Louisiana…………… 7. Mississippi
3. Texas……………….. 8. Alabama
4. California………….. 9. Missouri
5. Georgia……………. 10. South Carolina

Not necessarily “bug free” states by any means, the following ranked in the bottom 10 of the survey:

41. New Mexico…….. 46. New Hampshire
42. Utah………………. 47. Idaho
43. Illinois……………. 48. Connecticut
44. North Dakota….. 49. South Dakota
45. Delaware………… 50. Washington, DC

Two other oddities of my research for this article; Most infested bed bug cities were Cincinnati and Columbus Ohio in most polls and not New York. The other was that Washington DC was least buggy’ – Oh yea, now I remember, they were #1 for RATS that keep getting PUT BACK into government offices.

Pest control is a complaint business & I remember my first one. It was in my training and I was with the service mgr. on an ant call which was oddly enough not a regular service but a complaint. We couldn’t find ant one in this house even though we scoured every nook and cranny. The lady wasn’t happy at all but my boss handled it all in stride even though she had more than one rude thing to say. At one point the manager asked me to treat the 2nd floor and he’d handle the rest, (I think he was just trying to get me out of the line of fire) We left with no real success but since I was so new to pest control I was hoping not everybody would be like this.

I remember this complaint well because a few days later I was shown a letter that the eh emm, lady had written to my branch manager with a cc to corporate. She stated a whole bunch of things like how we sucked at our jobs and she still had problems etc etc. and the letter went on like that for about the whole page. The thing that most struck me however and a lesson I’ve never forgot but still have to deal with from time to time was this. She was very upset that I went into her closets and sprayed and how ridiculous that was because everybody knows there aren’t any ants in closets and now she had to throw out a bunch of things she couldn’t launder and triple washed all the rest.

Now being new I’m sure my treatment wasn’t all that and I did open her closet doors–I opened everything in search of even one ant and not knowing the layout of the home I had no idea which door went where. The impact of the letter and the years of dealing with this issue has led me to one conclusion and a question for you.

In my company I have made it a policy NOT to treat personal closets unless the customer requests it. In reality you can’t effectively treat a packed closet anyway except perhaps with a silverfish pak and people always give you a funny stare when you get around the closet door as if they’re hiding something that they don’t want you or anyone else to see. (I’ve seen some strange stuff) Others WANT the closets done and feel they didn’t get a complete job if this tiny packed room doesn’t get treated. I’ve found my policy is the most effective for me and quite often the look of relief on a clients face says it all. Even the ones who later say to include it seem to understand but;

My question to you is; Do you as a customer want your closets left alone or treated? And to the bug pro’s reading this, do you service closets at all as part of your regular visits or pass it by?

I wasn’t even born yet in 1959 but roaches were definitely around. It’s interesting how much was known even this long ago about roaches and other pests. Scientists and researchers did an incredible job on laying the foundation for what we call modern extermination today. Of course the roaches haven’t paid any of these smart people much mind and even with all of our great advancements and products, they just seem to keep on rolling. The following video and text is from a 1959 public service educational film and it’s interesting to watch. Slightly edited for uploading purposes but still a fascinating piece with unrivaled cinematography by even today’s standards.

Recognize this gentleman? In english he is called cockroach, croton bug, roach water bug or black beetle. The germans call him schaben,the french La blatte and in spanish he is known as La cucaracha. No matter what the language or country the cockroach is an unwelcome and disgusting pest in any home.

Roaches are one of the oldest insects having lived in the days of the dinosaur. Fortunately for us the size of our roach today is extremely small compared to his ancestors. Roaches in the days of the dinosaurs were several feet long.Today some roaches found in the tropics grow 3 or 4 times larger than our common American cockroach.

The true home of the roach is outdoors beneath the bark of trees and under rocks. This has resulted in their bodies heads and legs becoming flattened allowing them to hide in small cracks and crevices. There are about 2000 different kinds of roaches but only 4 have adapted life indoors. The largest of theses is the American roach, adults may be from 1 1/2 to 2 inches long, reddish brown to dark brown in color.

The oriental roach sometimes called ‘black beetle’ because of their short wings, heavy body and dark color are slightly smaller than their American cousin. The brown banded roach is the smallest of our 4 kinds and brightest in color. They like high places such as the ceilings and cabinets in the kitchen, this makes them a little harder to control. The german roach is the most common and is often called the croton bug or water bug. Adults are slightly larger than the brown banded but are still less than 1 inch long and light brown in color. Here are all 4 together, left to right, the American, oriental, brown banded and the german.

Roaches may come into a home several different ways, sewers or basement drains are one of the most common. They can also enter through any openings in the walls such as around any electrical conduits or plumbing. Or through cracks in the baseboards or under doors. Roaches can be carried into a home in laundry packages or in boxes of groceries. All packages which might possibly contain roaches should be examined carefully. If an adult carrying an egg capsule gets away a population of roaches is likely to develop. The capsule which may contain as many as 48 eggs is deposited in a hidden location. When the eggs develop into young roaches they push open the capsule to emerge. These young nymphs are extremely active and will begin searching for food immediately. A few days later the young roaches turn to a yellowish brown color.

Still in the nymph stage these roaches are almost grown but have not yet developed wings. Wings are present only on adults. After several generations a large colony will develop creating a very unpleasant odor in the house. Roaches destroy food, damage fabrics, books and other materials. By polluting food over which they run they spread filth and may carry diseases. When roach populations build up their presence is easily noted by ‘roach spots’ in places they congregate such as in cabinets, drawers and behind pictures.
Roaches hide during the day in sheltered dark places, at night they come out in search of food and water. A good way to find roaches is to enter a dark room quietly, snap on the lights and watch where they run to hide. They may be found in cracks in the baseboard, around water pipes underneath the sink.

The development of insecticides has kept pace with our modern way of life. Today chemicals are available which will kill insects weeks after they’re applied. Through proper use of these chemicals by individuals and communities we can say “Good Bye Mr. Roach” our number 1 household pest.

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It was just a few years ago I remember a new pest control invention coming across the TV with a ‘Ronco’ buy it NOW style ad. Much like the sonic pest chasing devices it claimed to work on all sorts of creatures. The ad claimed that it was a safe and effective way to put a barrier (I guess they didn’t want to use the term insecticide) in hard to reach places and the protection would last and last. It showed a lovely hand of a woman ‘drawing’ her pest control barrier around the counter tops, up the sides of the cabinets and behind the dishes and food on her kitchen shelves.

Of course the ad claimed complete safety because there was no liquid splashing from high pressure sprayers and went on to use animation graphics of bugs crossing the barrier and then vanishing. I guess the insect acting guild was on strike so they had to use an artists but I never paid it much mind & I don’t remember if I ever saw the product ever in the stores but now I’m wondering why?

Could it be that this great and wonderful invention was snapped up by DuPont or Bayer to keep people from buying it? You know just like the carburetor that’s sitting on a shelf in Detroit that would have given every car 100 miles per gallon but BIG AUTO bought the thing and hid it from us all these years. I can’t imagine why someone would take this pesticide application tool away. It was such a simple device and looked so much like a crayon our kids use to color, it would store so easily in a drawer and last forever. If it got dull you could just use the sharpener in the side of the Crayola box or a knife from the same drawer just like we do for real crayons. Pest control could now be fun for a change since you could draw a target or R.I.P. with a tombstone on your cutting board or toaster and then just sit back and watch your bugs disappear. I guess we’ll never know but they could have made it in pretty colors so you wouldn’t have to see any residue on your kitchen surfaces and what’s not to like about that? Mom’s could take them to work for the ants on her desk and children could have hours of fun on the sidewalk encircling wandering insects of all sorts. D.O.T. wouldn’t have to worry about placards or spills from those unsafe bug trucks anymore and once and for all we could get rid of that evil pest control sprayer!

As a professional exterminator I’m tired of BIG CHEMICAL calling all the shots. Finally a product comes along and suits so many needs of our industry and they hijack it from us all in the name of profits. If you’re as mad as I am leave your comment below and I’m sure they’ll be reading this fairly soon. (they have spies everywhere) Our voice needs to be heard on this issue and I hope you’re with me.

Speaking of coloring, did you see my new coloring book at my Bug Shop? Nope, no insecticidal crayons come with it but it’s yours free. Simply download it and print as much as you’d like. This book was professionally illustrated by my good friend Natasha Wright and it’s something I’ve wanted for a long time. I tried giving out fly swatters to kids but that didn’t turn out so good. (kids hit each other with them) Natasha did such a wonderful job and the children that I give them to are always very happy to receive it and they light up at the great drawings of bugs and the chance to color them. For the pro’s out there who’ve always wanted something to give the kids on their route that could also be a ‘silent salesman’ to the parents we can put YOUR LOGO on the images. There is a fee for that but not much, you can use the Ask The Bug Doctor tab to send me your logo or just email me at thebugdoctor@pestcemetery.com and I’ll put it in the works.

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