Perceptis - Jobs

Senior Accountant - Greenville, SC

Open Date: May. 09, 2013

Close Date: Jun. 13, 2013

DESCRIPTION The Accounting Manager position is accountable for the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company's reported financial results, and ensure that reported results comply with generally accepted accounting principles. DUTIES Main duties *Drive and promote change within the organization to move toward best-in-class finance organization *Develop, implement and maintain policies and procedures and identify areas for improvement and efficiencies *Execute general accounting function including monthly close, account reconciliations, monthly reporting and analyses *Produce monthly financial statements timely, accurately and consistently *Execute financial analysis, develop appropriate remedial recommendations and report to management *Assist with the process of establishing and monitoring the annual budget *Prepare the annual audit file of the company *Process bi-weekly payroll *Rigorously manage cash, accounts payable, billing and accounts receivable *Ensure sound management of company assets *Identify and track cost saving measures *Assist in the management of all of the company's fiscal and government conformity related responsibilities *Support role with regards to tax filings QUALIFICATIONS Necessary or important requirements *Bachelor's degree in accounting/finance, *2+ years' work experience in accounting preferred *Proficiency with Microsoft Excel and QuickBooks accounting software *Excellent organizational, prioritization, oral and written communication skills

Customer Service - Phoenix, AZ

Open Date: Apr. 24, 2013

Close Date: Jun. 28, 2013

DESCRIPTION Are you ready to work for one of the fasting growing companies in Phoenix? Well... Perceptis is hiring! We are currently hiring for our busy season and need great people like you to help our callers with email resets, password resets and other techinical support calls. We offer a progressive pay and benefit program with bonus when you become a regular employee. This is the time to join us to help with our busy season and be able to take advantage of our great employee programs. We are the leading service provider for helpdesk and service desk support and are looking for individuals with a passion for delivering exceptional caring customer service support to its clients. We are looking for Seasonal (part time or full time hours) employees to provide support to end users on a variety of issues. We have a variety of shifts to work in our Phoenix, AZ. with an excellent possibility of joining perceptis as a regular employees. DUTIES BASIC FUNCTION: Handle customer request via phone calls, chat sessions and emails with the highest degree of courtesy and professionalism to resolve caller issues with one call resolution. Offer alternative solutions where appropriate with the objective of owning the callers request to resolution. RESPONSIBILITIES: 1. Handle incoming customer calls validating caller and processing request for optimal resolution on the first call. Call may be in regards to tech support, or financial Aid 2. Attend training when offered to maintain knowledge of latest information in products, services offered and Client information 3. Process request that are submitted electronically and through the mail 4. Maintain work queues, completing all task timely 5. Adhere to published work schedule at all times 6. Update customers on the status of open cases/tickets 7. Follow proper escalation procedures at customer's request 8. Take actions deemed appropriate for Customer resolution and Client retention. Problem-Solving Activities 1.Responding to customer request to resolve system problems based on Client directions QUALIFICATIONS Requirements * Outstanding verbal and written communication skills * Ability to work independently and exercise initiative * Excellent phone etiquette skills * Ability to work in high pressure environment * Demonstrated decision making and problem solving skills * Ability to multi task with callers and systems * Intermediate computer skills including MS Office suite * Ability to communicate effectively over the telephone and convey a customer centric attitude * Strong attention to detail * Flexible to work overtime * Flexible in accepting assignments and delegation of task by Supervisor * Experience in web based applications * Ability to type 30 WPM

Helpdesk/Customer Service Analyst - Greenville, SC

Open Date: Apr. 23, 2013

Close Date: Jun. 30, 2013

DESCRIPTION The leading service provider for helpdesk and service desk support is looking for individuals with a passion for delivering exceptional caring customer service support to its clients. We are looking for full and part-time employees to provide support to end users on a variety of issues. We have a variety of shifts and have the ability to allow employees to either work in our Greenville, SC office or remotely from their home. DUTIES Provide first level technical support to our client's end users via phone, chat, email, and web submission. Troubleshoot multiple computer platforms: Macintosh, Windows, and PDAs. Provide first level support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Learning Management Systems (Blackboard, Moodle, Sakai, etc.) Internet browsers; as well as department-specific specialized applications. RESPONSIBILITIES: 1. Provides basic help desk support for problems and service requests related to hardware, software, connectivity and application support. 2. Acts as representative of technical services to its customers. 3. Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate tool(s). 4. Initiates, escalates or resolves problem tickets and/ or service requests. Troubleshoots and resolves technical problems, or escalates to support resources. Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations. 5. Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources. 6. Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner. QUALIFICATIONS SKILLS Excellent verbal, written and interpersonal communication skills A+ or 1-2 year Help Desk and/or Customer Service experience. Aggressive sense of urgency on speed and accuracy of work. EDUCATION/TRAINING High school diploma, GED, or Higher Certificate in a related field EXPERIENCE Experience working in or supporting a call center or help desk environment. Prior experience in supporting Higher Education software (Blackboard, WebCT, Peoplesoft, etc) is a plus