Data entry may seem like a job that requires minimal expertise but it definitely requires a certain skill set. People who have a knack for details would definitely be able to perform this job well. But who else can provide an excellent job in data entry than an outsourcing company who is rich in talent and who actually specializes in this kind of work. An outsourcing company that has been trusted and preferred by most businesses will definitely be able to help your company as they already know the ins and outs of the work process. They will also be able to help your company focus more on the other operational processes within your company as they alleviate the burden on your part. You will be able to shift your attention towards the other departments in your company, such as the IT and finance and accounting.

Below, you will see an infographic that illustrates the benefits that your company can gain by tapping the services of an outsourcing provider.

In the event the image does not load, let Outsourcing Insider break down the contents of the infographic.

Security

Your data is secure with an outsourcing partner that ensures they are compliant to the international standards on security.

Efficiency

Your data entry process will be designed and done by a team of skilled professionals which equates to a more efficient operational process.

Focus

Having a trusted outsourcing partner conduct your data entry operations will enable your company to allot more time in focusing on enhancing other departments within your company.

Author: Jamee C.

However, despite the strong position being maintained by the business process outsourcing sector, there were news published recently that points out shared services having outpaced the other kinds of outsourcing. Among the different areas within the global business service, shared services was able to move past the traditional kind of business process outsourcing. The report by KPMG claims that the traditional outsourcing will remain a core component of the global business services efforts but it also points out that it is likely for the traditional outsourcing sector to experience a decrease in the growth for the demand in the future.

What is shared services and why does it affect the traditional business process outsourcing sector?

According to the article from MarketWatch, shared services refers to “centralizing administrative functions that were once performed in separate divisions or locations.” It is known that large enterprises have already established shared services in different areas across the globe. As mentioned in an article from Businessweek which reports the same news, shared services has gained popularity because of the growth in the number of competent global sourcing destinations with resources that provide high quality services.

This affects the traditional outsourcing service providers because they do provide the same type of work but instead of using the traditional model, companies opt for shared services because rather than delegating just a part of the process, shared services already captures the entire work process.

Solution providers who offer the traditional outsourcing business model must not fret over this news because there are still companies who are not looking for a shared services model as the traditional one fits their requirements better. Also, there are instances wherein businesses are only looking to outsource for a short period of time and most often than not, shared services require a contract that would span for a long period of time.

The business models in the outsourcing industry do not necessarily cater to all types of businesses as each business’ requirements are unique. This is the reason why we always suggest that businesses must first know what they want to outsource before jumping into the outsourcing pool with both feet. Also, there are some companies who offer a trial period of, for example, a year, which is actually a better option because this way, you will be able to gauge the competency of the service provider and whether that particular business model is indeed right for you.

We would like to hear your thoughts on what is the outsourcing model that you use when engaging with an outsourcing provider so share them with us in the comments section below!

Author: Jamee C.

The reason as to why information technology outsourcing is already being sought out by businesses is because of the benefits that are associated with it – on top of the general benefits that one can actually get from outsourcing. But there are still some businesses who are not convinced that they should outsource their IT work processes, and the infographic found below may be helpful to them.
Information Technology outsourcing is not only limited to providing technical support to businesses, but it also encompasses different areas such as software and application development and quality assurance and testing.

Outsourcing providers of information technology solutions can be helpful when it comes to providing manpower to perform IT work processes. It is almost known to all companies that finding competent applicants who possess the right skills is not as easy as finding applicants for other office positions. However, outsourcing solutions providers already have a talent pool that can be easily tapped when the need for such type of employee arises. This then allows businesses who have sought the assistance of an outsourcing partner easy access to a talent pool of skilled individuals in the information technology aspect. Having an outsourcing partner alleviates the burden of scouring through resume/data banks from your company.

Also, having a trusted outsourcing partner would ensure efficiency in conducting IT work processes as they specialize in this area and they have the necessary technologies that are required to do the job. This would then boil down to bringing a cheaper over head cost for your company as you no longer require purchasing expensive software and tools to do the job – because the outsourcing partner can already provide you with this.

As for support, a dedicated operating team would be at your service when you engage in an outsourcing partnership. The level of support that you can receive from an outsourcing provider may be even extended to your clients – but this is dependent on the terms of the contract and agreement you have with your outsourcing partner.

Do you have any other ideas on the benefits of outsourcing your IT solutions? We would be glad to hear them so feel free to share them in the comments section below!

IT Outsourcing

Almost all of the consumer brands have used Social Media for different purposes. They have used it to propel a product launch, to increase sales, to hold contests and to crowdsource an idea. However, not all companies are seeing the value in the opinions raised by consumers through social media. Social Media has now evolved to a point where it is now considered as a branch of market research.

There are different areas across the internet where a customer can be present and express their opinions and it is definitely advisable for companies to hear this out because we have already witnessed how powerful the word of mouth is. Consumer brands have already relied on the power of word of mouth as they have created different ways on how to capitalize on the prevalence of social media among consumers – take into account the viral videos that are seen across the web, especially on Youtube. We have conducted a poll in the past where we let our readers vote for their favorite viral video; you can check out our 2010 poll (here).

So, what are the benefits of having a Social Media Outsourcing partner assist you in your market research?

A Social Media Outsourcing partner will be able to help you listen to the voice of the market and see where your product or brand is when it comes to customer preferences. A trusted and preferred outsourcing partner will enable your company to increase your awareness of what the public thinks of your product or brand.

Opinions of the market is useful only if you would turn this data into a valuable set and an outsourcing partner will be able to provide you with an analysis that will be helpful in your study of the market. Also, the output will be of high quality as the research will be done by a dedicated operating team of skilled team members.

Below you will see an infographic that we have prepared showing the benefits of social media outsourcing.

Do you have any other benefits in mind? Share it with us through the comments section below!

Social Media Outsourcing Benefits

For business process outsourcing companies, especially voice solutions providers, must make it a point to ensure the efficiency and quality of their manpower because these are the people who handle the customers and it is important for customers to receive the best service possible. Although it is important during the recruitment stage to see that the applicant seeking the position of a contact center agent already possesses the basic qualities and skills needed, engaging in a rigorous training as a follow through would also be advisable. Professionals looking to fill a position of a contact center agent still need some polishing despite the fact they already possess the necessary requirements, mainly because each project is different and may require some specifications asked by the client.

On a different note, there are also contact center firms who look at developing talents on their own. Recently, business process outsourcing firm in the Philippines Aegis People Support partnered with Asian College of Technology for a program to give 320 new graduates and out-of-school youth an opportunity to earn while receiving training for a call center job. This partnership is aimed at enabling the academic sector to hone skills for future outsourcing employees. The aforementioned contact center also mentions in their statement that they have plans of partnering with other schools within the country. The schools mentioned in the statement were mostly from Cebu City, which is another city in the Philippines where contact centers such as Aegis People Support, Sykes (NASDAQ:SYKE) and Convergys (NYSE:CVG) have a facility.

Cebu City has been one of the destinations that have emerged for outsourcing, according to Tholons list. The city is considered to be rich in manpower that is ripe for outsourcing and outsourcing companies have already recognized this. As proof for this claim, the city’s revenue for the outsourcing sector has been estimated to have reached $1.25 billion in the past year and has employed around 65,000 employees. This is actually a pretty big figure for one city alone, and it is highly probable that this would go up as different outsourcing companies from across the globe, and not just the United States, have already seen Cebu City as a promising location. Tholons has recommended for the city to keep its stream of qualified employees at a steady pace and for Cebu City to maximize its business process outsourcing segment and to develop its knowledge process outsourcing segment and capabilities.

There will always be a new territory that could emerge as an outsourcing destination, but what is important is for them to be able to supply the needed manpower which are qualified to perform specific duties and work processes.

Author: Jamee C.

The infographic shown below will give you a further understanding of the reason behind medical billing outsourcing and why it continues to be in demand among medical institutions.

In case the image below is unavailable, the benefits of outsourcing your medical billing processes, aside from the benefits of outsourcing, are as follows:

Time – Solutions providers promise a quick turn-around time, some even within 24 hours. Most part of the work processes in the healthcare outsourcing are automated, bringing more output at a shorter span of time.

Data Security- As solutions providers’ systems are up to date and patterned according to the new coding and billing standards, you are guaranteed that your data is secure.

Operations- A dedicated operation team is assigned to conduct a streamlined work process of data entry, appointment scheduling, and follow up calls. There will be fewer tasks on your end at a lesser cost.

There are still other benefits of outsourcing but these three mentioned in the infographic are probably the most important and the foremost benefits that businesses and healthcare providers look for.

What are the other benefits of outsourcing that you can think of? Share it with us in the comments section below!

Medical Billing Outsourcing

Author: Jamee C.