Our CEO, Keith Caveney, (and one of the founders of OMS SafeHarbor) was interviewed by the Level3 “Red Couch” team at the recent Game Developers Conference (GDC) in Austin, Texas.

The interview was clipped into a short three minute segment. If you are interested in more detail on why OMS SafeHarbor is bringing our software and entitlement management tools to the gaming community, its definitely worth watching.

You can find the interview with Keith on this Level3 Red Couch page.

Here is a very relevant excerpt from an interview with Mats Lederhausen (formerly of McDonald’s…yes the burger joint) conducted by Anthony Tjan from Harvard Business Publishing.

What is your philosophy of “purpose bigger than product” all about?

At its core, it is about being real and idea-driven. Trust is perhaps the most important currency in business, and big ideas may be the only true source of competitive advantage. Lack of trust is a form of tax. And that tax rate has increased in the past number of years. Customers simply don’t trust institutions as much today. Particularly large businesses. The main reason is that we now live in an “information everywhere” and more transparent world. Every customer has a camera in their cell phone, a Facebook in their pocket and Twitter at their fingertips. This means we hear and see evidence of businesses not walking their talk. Their products don’t match their promise. In order to regain this trust you must simply make sure that all your products, your merchandising, your advertising, your people and the totality of your touch points with consumers sing from the same hymn. And that hymn is what I call purpose. Some people call it vision. Others call it focus. It is the same thing. It is source of your promise. It answers the question: Why are you here?

Amen to that!

A link to the full interview is here. Definitely worth a read.

Software related links to start your week!

1. Are you a multi-tasker? You may not be doing as well as you think!

2. Video and CDN growth trends.

3. Audio and Video on the Intranet

Find more Software Business information OMS SafeHarbor.

Bookmark this on Delicious

Software related links to start your week!

1. Apple builds its own CDN?

2. Planning for End-of-Life (EOL) in your software.

3. The FCC needs your help defining “Broadband”.

Find more Software Business information OMS SafeHarbor.

Bookmark this on Delicious

OMS SafeHarbor is at GamesCom in Cologne Germany this week.

In January 2009 we announced a solution to address the distribution and entitlement management needs of the online gaming community. A couple of our enterprise customers have asked us to explain any benefits they will see as OMS services gaming customers.

Scale

The gaming community has a scale that dwarfs (enterprise or b2b) most enterprise software distribution. Just a couple of weeks ago I was in a discussion talking about 2.0 petabytes of bandwidth throughput in terms of hours, vs. weeks or months. The tools and techniques used to manage this scale of activity are specialized and hard to come by. They also work to everyones advantage at OMS – If our core systems are used to entitle and distribute patches to 500,000 end users in 2 days, our enterprise customers have some indication of reliability and performance at their scale.

Reliability

Users of b2b, or enterprise software would rarely describe their attachment to any particular software tool as emotional. Gaming software is specifically designed to engage you at an emotional level. In a business environment emotional discourse is frowned upon, especially when dealing with a problem. In the gaming space, if you make someone wait 15 hours to download software, then they can’t install it because they are out of drive space, you may find angry vitriol on every popular game forum overnight, and a potential customer abandoning your brand.

Our direct b2c contact with the demanding, emotive, and fickle gaming customer translates into less exceptions and more certainty in the b2b experience (a typically more forgiving interaction due to the larger revenue and value at stake).

Scale and Reliability are the crossover benefits that the gaming market brings to the enterprise software marketplace when talking about software and license distribution.

Software related links to start your week!

1. Britain Mulls Turning 7 Million Into Download Criminals

2. Online Distribution – A history

3. Models and the Marine Corps – Online Education

Find more Software Business information OMS SafeHarbor.

Bookmark this on Delicious

The month of July was good to OMS SafeHarbor.

I am pleased to report that we have received a supplier award from a customers for excellence in electronic fulfillment operations.
This award is a testament to old-fashioned hard work by engineering and operations professionals at both organizations.

The thing we are most proud of is not simply that our software and services have been recognized by a customer to be measurably valuable (though that is nice), but this award was presented to OMS based upon measured achievement of business goals established by marketing, engineering, operations, and finance, more than a year ago.

A formal scorecard was used to evaluate objective achievement of goals in the following areas;

Technology
Quality
Responsiveness
Delivery
Cost
Innovation

Our software and services (any CRM, ERP, or software license management tools that you use for that matter) are a means to an end, and not an end in themselves. Too often we get caught up in the latest technology, or gadget features. Its our job as tool providers to make sure we are focused on the goals of the business that those tools support.

If you have questions about the scorecard, or the scorecard process for managing business objectives in software and license management, just drop us a line.

Find out more about software distribution, CRM, licensing and entitlement management by visiting OMS SafeHarbor.

Bookmark this on Delicious

Software related links to start your week!

1. Can enterprise software be free?

2. 10 Things about working in IT

3. VCs versus Entrepreneurs

Find more Software Business information OMS SafeHarbor.

Bookmark this on Delicious

Software related links to start your week!

1. The Internet is getting faster!

2. Digital Download and Copyrights in the EC

3. Home computing better than the Office? Agreed!

Find more Software Business information OMS SafeHarbor.

Bookmark this on Delicious

Software related links to start your week!

1. Akamai to adopt peer-assisted downloads

2. Freemium isn’t Free

3. Agile for non-developers

Find more Software Business information OMS SafeHarbor.

Bookmark this on Delicious