MY COMPUTER DAMAGE

THE CHECK IS IN THE MAIL

2009-02-26T13:09:00.000-08:00

A few days passed since I heard back from Mr. Tester regarding the reimbursement. I was worried that they would take long to send the check and that interest will accrue on the credit card charge I used to pay for the repair. I received an email from him on February 16th stating that they will be sending the check in a matter of days.On February 23rd, I wrote to him again to keep within radar.

OVER BITE

2009-02-12T22:42:00.000-08:00

My computer arrived this morning. I opened it up right away to take a look at it and had mixed feelings at first.It now closes properly and the casings made the main body of the computer looked as new as it did when I first bought it. But, the display housing was still bent and it now looks like it has an "overbite" when closed. I sat there for a second thinking, "I wish I had included the

WRONG SHIPMENT

2009-02-11T22:36:00.000-08:00

I was highly distraught Wednesday morning when I finally received the package from UPS that was supposed to be my computer. Tracking the shipment from Mac Service, I stayed at home to welcome my fixed computer back after a week without it. When the UPS guy came, he joked that it was just a box, feeling that the package was very light. I took it to the kitchen and opened it and, to my big

GREEN LIGHT

2009-02-10T22:27:00.000-08:00

Last Monday, Feb 10, I received an email from Mr. Tester stating his reassurance that they will cover the expense for the repair. I had sent him the quote from MacService the prior week and he responded in a short message the following:++++From: dant@_____.comSubject: RE: MacServiceDate: February 10, 2009 5:53:43 AM PSTTo: joselitosering@____.netSorry for the delay. We will pay for the

REPAIR QUOTE

2009-02-09T13:07:00.001-08:00

Since I last posted, I've been corresponding with the Mac Service representative, Sean, and he's been keen on making sure I get the proper fix. Explaining to him the whole situation, he worked with me to come up with the proper quote that includes all the fixes for the damage done from the incident. It was to their technician's recommendation that a replacement for the hard drive, which was

A MILESTONE

2009-02-02T22:50:00.001-08:00

Worried that Squaw Valley Lodge may be avoiding me, I wrote an email this morning requesting for someone to get back to me regarding the computer damage. It's been since Friday and I was lenient with waiting for their response.This afternoon, I got an email from the General Manager responding to me from our conversation last Friday. The email went as follows:++++From: dant@____.comSubject: RE

FAIR AND BALANCE

2009-01-31T16:03:00.001-08:00

Yesterday, I called Mr. Tester after sending him an email stating that I had news regarding insurance on my side. Our conversation remained cordial and open. I mentioned to him that I was afraid of any detriment on the bellhop and acknowledged that it was an accident. He assured me that he, himself, was once a bellhop and understand fully-nothing bad will happen to the bellhop aside from some

TOP OR BOTTOM

2009-01-29T17:17:00.001-08:00

I didn't hear from anyone at Squaw Valley Lodge at all today. I will email them and call tomorrow.I did, however, look into the cost of repair for the computer. I still need to use it and it now can not shut properly, causing it to go on sleep mode improperly. That needs to be fixed.Yesterday, I called MacService and representative, Jehnna, was more than cordial and helpful in explaining

MAC REPAIR

2009-01-28T16:21:00.000-08:00

I started researching the cost of repair for the physical damage on the laptop. Knowing that Apple will charge up the arse for replacement casings (bottom pan, top case, monitor back panel, and monitor panel w/ iSight) and will automatically void my 3-year warranty, I decided to look into a mac repair shop that may be a cheaper route. I found one in Santa Clara called MacService.Talking the

ECONOMIC HARDSHIP

2009-01-28T16:06:00.000-08:00

After receiving the email from Mr. Tester, I realized that they may try to deny direct responsibility as a company and may try to stick the fault on the part-time employee, meaning I would need to go after him not the hotel. I looked into it and came up with this at a site called Free (Legal) Advice:Can a person be exempt from liability for property damage?Yes, depending on the circumstances.

THE BELLHOP FROM ARGENTINA

2009-01-28T13:33:00.000-08:00

I was anxious from not hearing back from Squaw Valley Lodge, as represented by General Manager, Mr. Dan Tester, so I wrote an email this morning that went like this:++++From: joselitosering@____.___Subject: Fwd: Property damage policyDate: January 28, 2009 9:10:01 AM PSTTo: dant@_____.___Hello Mr. Tester,I am anxious to hear back from you regarding this matter. Can you please email or phone

THE GENERAL MANAGER

2009-01-27T11:03:00.000-08:00

I haven't heard or received an email response back from anyone at Squaw Valley Lodge so I called their main office this morning at 10am and was transferred to their management office. I spoke with a man named Dan Tester who identified himself as the general manager. He was courteous and listened to me as I explained what happened, as detailed in the email, which I forwarded to him right after

WHEN I GOT HOME

2009-01-26T23:45:00.000-08:00

We just came back from a snow getaway weekend vacation for my son Ku's 9th birthday. We stayed at the Squaw Valley Lodge for one night from Sunday 1/25 (4pm) to Monday 1/26 (11am). Our stay was very pleasant and we would recommend staying there.When we were leaving the room to check-out, we were being helped by a bell hop who dropped our luggage during a turn around a corner. One of the bags