Process Optimization for Service Management
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Process Optimizer for Jira |
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Process Optimizer for ServiceNow |
Optimize process cost, compliance, automation and performance
Reduce costs
- Simulate cost savings based on process step volume and time
- Identify high-impact cost saving opportunities
- Analyze the relative cost of process variants
Monitor Compliance
- Establish compliance rules based on the steps associated with a process
- Monitor compliance over time
- Analyze non-compliance to identify root-cause
Increase automation
- Identify and flag automated steps
- Analyze processes to determine variants, steps and activities that are automation candidates
- View process automation metrics over time to monitor digital automation initiatives
Improve performance
- Leverage performance metrics to compare efficiency of process steps, activities and variants
- Analyze in alignment with compliance, automation and cost rules
- Automated AI based root-cause analysis
Analytics
Process Mining
Enterpise Process Mining capabilities to provide an x-ray vision of the variants, activities and steps in processes
Flow Diagrams
Sankey flow diagrams allowing visualisation of issue volume and duration between activities in processes
Time in Activity
Advanced Time in Activity analytics providing lead and cycle time data for selected process issues or tasks
Influence Analysis
Highlights groups of issues or tasks that influence process volume and performance
Root Cause Analysis
Automated discovery of groups of issues related to process performance problems
Decomposition Tree
Analyze process metrics based on issue attributes and steps within a process
Metrics
Reports and graphs for issue attributes and metrics, including volume, duration, compliance, automation and cost
Automated Findings
Automated findings related to process non-compliance, automation opportunites and performance issues
Cost Simulation
Simulate cost savings based on resource costs and performance improvements with steps in a process