CamelCase LinkLanguage WikiWalker MarkDilley

beeple:SUNSET

Fri, 09 Apr 2021 20:13:08 -0400

beeple:

SUNSET

This is terrible, just terrible.

Tue, 06 Aug 2019 00:33:44 -0400

This is terrible, just terrible.

#NetflixFail Hi Mark, Thank you for contacting Netflix customer support. Here is the transcript...

Fri, 03 May 2019 17:32:30 -0400

#NetflixFail

Hi Mark, Thank you for contacting Netflix customer support. Here is the transcript from your recent chat.

You
I can’t watch my Netflix because there is a message in the way. Please remove it.

Hannyli Netflix
Hi! Thank you for contacting Netflix. We’d appreciate you being responsive throughout this chat to prevent you from auto disconnecting. By the way, please make sure not to click “BACK” or close the chat while we are still talking. Let me check on your concern. Can I have your email address?

You
***********@******.com

Hannyli Netflix
And can you tell me the what is the message?

You
Your monthly price is increasing…

Hannyli Netflix
I see

Hannyli Netflix
You can acknowledge that message.

You
I can and I choose not to, I choose to enjoy the service I paid for through the end of the month.

Hannyli Netflix
As far as I can see on the account here, you are not affected with the price increase that we have. That message that you are getting is just a general message which we put to our app that is why you are seeing that message.

You
Yes, and it is blocking my ability to use the service I have paid for.

You
I am requesting that Netflix remove it.

Hannyli Netflix
To remove that message, you need to acknowledge it and it wont affect your account

You
I don’t want to acknowledge the message. Period.

You
Please remove it from my account.

Hannyli Netflix
We cannot remove it, that is a system generated message. The only way to remove it is to acknowledge it

You
I would like to talk to your supervisor Hannyli, thank you.

Hannyli Netflix
As mentioned, the account won’t be affected by that.

Hannyli Netflix
I understand but even my supervisor cannot do anything about it and they will tell you same thing.

You
I understand and would like to talk with your supervisor. Thank you.

Hannyli Netflix
Hold on please\

Carlos Netflix
Hi there, this is Carlos, one of the supervisors for chat.

Carlos Netflix
I’ll just need to review the transcript real quick. I’ll be right back.

You
Thank you Carlos

Carlos Netflix
You’re welcome. :)

You
:-)

Carlos Netflix
So I do see here that you received the messaging about our price increase. It is true that our prices will be increasing with your current plan moving from 10.99 to 12.99.

Carlos Netflix
This new price will start on your next billing date of May 30.

You
All of that I understand

Carlos Netflix
On the messaging, there is an ‘OK’ or 'Remind me later’ button that you can click so that you can proceed with your streaming.

Carlos Netflix
With both options, the new plan price will still take effect on May 30.

Carlos Netflix
If you choose to continue with your plan.

You
There is NO 'remind me later’ - that would solve the problem.

Carlos Netflix
Oh I see. That’s fine. You can still just click on the 'OK’ button to acknowledge that you have received the message. The new price will take effect on May 30. So you will have the time to decide if you’d like to lower your plan.

You
Yes I know I can click on it. I am opting not to and it is hindering a service that I have paid for. That is the problem.

Carlos Netflix
You will need to click 'OK’ and acknowledge it because all prices are increasing on May 30th.

Carlos Netflix
If you do not wish to opt into the new price, we understand if you wish to have it cancelled when this month ends. We do understand how important it is to manage finances.

Carlos Netflix
But all our plans will be finalized on the new price on May which is why we need the acknowledgment.

You
And I don’t want to acknowledge it, I will make the decision at the end of the month.

You
I want to continue using the service that I have paid for.

You
Do you understand my point of view?

Carlos Netflix
Can you try refreshing your computer and trying to stream again?

Carlos Netflix
and try* to stream again

You
still getting the blocking notice

You
I am getting ready to get into a meeting - how can I follow up with you Carlos?

Carlos Netflix
No way to get back in touch but chat back in again unfortunately. But I’ve just checked with my support and we really need the acknowledgment.

Carlos Netflix
Either way, this is just a reminder and you can always make the decision to cancel if you don’t decide to continue.

You
I would like to talk to a supervisor please Carlos

Carlos Netflix
You are already talking to me. :)

Carlos Netflix
I’m not sure what you mean by a supervisor.

You
And who is you direct report?

Carlos Netflix
We do have our manager but they no longer have the tools to be able to assist you since they handle managerial operations already.

You
Where do I go to continue this complaint against Netflix stopping me from using a service I paid for through the end of May?

Carlos Netflix
We do not have any department for this complaint but I would like to clarify that this is just a reminder and we are in no way stopping you from using the service.

You
Netflix is absolutely stopping me from using the service. Why would I be here then?

Carlos Netflix
We just need a simple acknowledgment that you have received our notification that a plan increase is arriving but you have the option to cancel or change your plan. It’s not gonna happen till after a month.

You
So Netflix is stopping me from using the service I paid for until I am forced to acknowledge that there is a pay increase coming at the end of the month for which I have paid. Do you see how absolutely insane that is?

You
Carlos, you identified a sane solution to this, 'remind me later’ - that would solve the problem of being held hostage.

Carlos Netflix
Give me a quick moment to check with our research team.

You
Thank you

Carlos Netflix
Hi there. Thanks for waiting.

Carlos Netflix
Just finished checking with our research team and it was true that we had a 'Remind Me Later’ button previously but only because we sent the notifications in batches and we could send a reminder to the ones notified a bit earlier since the plan change wasn’t gonna happen yet up until May.

Carlos Netflix
Now on the final batch of reminders, since by the end of your month you’ll be billed on the new price right away we need your acknowledgment that you know the plan will increase.

Carlos Netflix
Anyway, we just require an acknowledgement that you know we’ll be having a price increase.

You
I understand that you need that. Why bar me from using the service I PAID for until then?

You
Do you see what I mean? I have paid for May 2019. Block me after May 2019 if I don’t click to acknowledge the pay increase. Doing it while I have paid for the service feels to me to be a criminal act.

Carlos Netflix
The thing is the service is on auto-pay so we’ll bill you automatically with the new price.

Carlos Netflix
We want to avoid any issues that occur about customers telling us the did not know the price increase will occur, because it really will happen.

Carlos Netflix
they did not know*

Carlos Netflix
As I mentioned earlier, this really does not bill you anything. We just want you to let us know that you got the message.

You
I understand your concerns. You should not charge anyone who doesn’t acknowledge the price increase, nor should you provide service. For me that would be *AFTER* May 30 2019.

You
From this message, it is clear that I have gotten the message. Now please let me use the service that I have PAID for.

Carlos Netflix
We still need for you to officially inform us that you got the message which is why you’ll need to click OK.

Carlos Netflix
I understand what you mean and I’ll let our team know about this to see if they can make changes to our reminders but this is the only way for the meantime.

You
If there is no other way that I can address Netfix management about this through an internal procedure, I suppose I will have to publicly discuss this.

Carlos Netflix
I’m not gonna be able to comment on that, but my goal is to resolve your issue today.

Carlos Netflix
This is really just a simple solution to get you streaming right away.

You
Then please get me to someone that can, I appreciate your time, and I understand you do not have the power to address my concerns. Please provide me an avenue to get my concerns addressed.

Carlos Netflix
Complaints and feedback reports are already handled here at customer service. Like I mentioned we’ll have this noted but if you’d like another avenue you can write to our corporate address.

You
ok, please can you give me that address.

Carlos Netflix
You may Click Here to get the address

You
It sounds like *most complaints and feedback reports are handled through customer service* but not this issue and complaint.

You
Appreciate your time Carlos, I wish you were able to resolve this for me. Have a good day. Best, Mark

Carlos Netflix
I do understand and wished that I could have resolved your issue. I can assure you this will be properly channeled on our end as well.

Carlos Netflix
Thanks and take care. :)

You
Cheers

markruffalo: The remedy to despair… remember that our power is...

Tue, 30 Oct 2018 23:14:24 -0400

markruffalo:

The remedy to despair… remember that our power is in our hope and action.

Art by Grace D. Chin

Community Rights Day, #02February1819

Tue, 30 Oct 2018 21:38:45 -0400

Test: Save the date for #CommunityRightsDay on February 2, 2019, the 200 year anniversary of the birth of Corporate Rule, more info: https://CommunmityRights.US

#02February1819

#ImproperSkit

Thu, 05 Apr 2018 20:55:46 -0400

ithelpstodream: can we crowdfund this?

Wed, 28 Mar 2018 22:40:58 -0400

ithelpstodream:

can we crowdfund this?

Parents, educators & students in Puerto Rico fight...

Tue, 20 Mar 2018 07:00:04 -0400

Parents, educators & students in Puerto Rico fight privatization of their schools that mimic New Orleans’ pub schls thndr.me/x2PVMn http://thndr.me/x2PVMn

Plastic #StarbucksTrash is choking the ocean. Should the global...

Tue, 06 Mar 2018 11:01:32 -0500

Plastic #StarbucksTrash is choking the ocean. Should the global coffee giant be held accountable? Sign if you agree! thndr.me/TzVrVk http://thndr.me/TzVrVk

Share the news that the groundbreaking inspirational film...

Wed, 14 Feb 2018 14:15:16 -0500

Share the news that the groundbreaking inspirational film “The Connected Universe” is available on iTunes & Amazon thndr.me/IIjWEG http://thndr.me/IIjWEG

Shut It Down - Climate Direct Action

Tue, 13 Feb 2018 19:24:12 -0500

Shut It Down - Climate Direct Action:

markruffalo:

“Our rights to life and liberty are in danger.”

Remembering [[fill in the blank president’s name]]

Tue, 13 Feb 2018 19:04:26 -0500

Remembering [[fill in the blank president’s name]]

Video

Sun, 04 Feb 2018 00:27:48 -0500

Photo

Tue, 28 Nov 2017 15:01:11 -0500

"As children, we count each birthday, eager to become adults so we can do what we want and make our..."

Tue, 28 Nov 2017 15:00:08 -0500

“As children, we count each birthday, eager to become adults so we can do what we want and make our own decisions. Once arrived, we discover that adult freedom is an illusion. Our childhood dreams of an exciting life are replaced with never-ending work and little to show for it. We feel like failures. What did we do wrong? The answer is — nothing. We did nothing wrong. This is how capitalism functions. Like a giant casino, capitalism promises much and delivers little. A few strike it rich, re-enforcing the myth that you can do the same. But the game is rigged by the capitalist class. The harder we work, the richer they get, and the sicker we become. As in every con, capitalism must resign the losers to their losses so they do not organise to end the con. Promoting the fiction of personal choice misdirects us to blame ourselves.“”

- Susan Rosenthal | The Myth of Personal Life Under Capitalism (via gothhabiba)

thedemsocialist:The Destruction Of Net Neutrality Is Even Worse...

Tue, 28 Nov 2017 14:58:32 -0500

thedemsocialist:

The Destruction Of Net Neutrality Is Even Worse Than You Think

Call your representatives and share widely: Pay attention to what is actually happening in the...

Tue, 24 Oct 2017 18:08:25 -0400

Call your representatives and share widely:

Pay attention to what is actually happening in the House of Representatives. Check out the following bills that have been introduced:

1. HR 861 to Terminate the Environmental Protection Agency
https://www.congress.gov/bill/115th-congress/house-bill/861/all-info

2. HR 610 - Vouchers for Public Education
https://www.congress.gov/bill/115th-congress/house-bill/610/all-actions

3. HR 899 to Terminate the Department of Education
https://www.congress.gov/bill/115th-congress/house-bill/899/all-actions

4. HR 370 to Repeal the Affordable Care Act
https://www.congress.gov/bill/115th-congress/house-bill/370/all-actions

5. HR 354 to De-fund Planned Parenthood (but none of your tax dollars go toward abortion services)
https://www.congress.gov/bill/115th-congress/house-bill/354

6. HR 785 - National “Right to Work” (this one is actually a ‘Right to fire you whenever your boss feels like it" law, and it would effectively end unions)
https://www.congress.gov/bill/115th-congress/house-bill/785

7. HR 83 - Mobilizing Against Sanctuary Cities Bill
https://www.congress.gov/bill/115th-congress/house-bill/83/all-actions

8. HR 147 to Criminalize Abortion (“Prenatal Nondiscrimination Act”)
https://www.congress.gov/bill/115th-congress/house-bill/147

9. HR 808 to Impose Sanctions Against Iran
https://www.congress.gov/bill/115th-congress/house-bill/808

Call your state representatives and oppose to these bills. https://www.House.gov/representatives/find/ 🇺🇸 1-202-224-3121 #GOPtraitors #DefendDemocracy #Resist

Donate to #ACLU #SPLC and other organizations that support equal rights 💗

thedemsocialist:Noam Chomsky - Slavery by Another Name

Tue, 24 Oct 2017 18:04:09 -0400

thedemsocialist:

Noam Chomsky - Slavery by Another Name

NYC Announces “Meatless Monday” Pilot Program to Tackle Climate Change and Obesity

Tue, 24 Oct 2017 18:03:54 -0400

NYC Announces “Meatless Monday” Pilot Program to Tackle Climate Change and Obesity:

markruffalo:

Less meat, better health. #MeatlessMonday in New York City’s schools means a healthier lifestyle for all students.

The Case for Single-Payer

Tue, 03 Oct 2017 16:39:42 -0400

The Case for Single-Payer:

thedemsocialist:

The existing system of insurance in America — a heavily commodified, limited-coverage, multi-payer model — represents the abject failure of market liberalism. At the core of the problem is a basic fact: it’s not profitable to insure people who are sick or likely to get sick. Without massive government subsidization (or, in the case of Medicare or Medicaid, government financing and cost regulation), profit-seeking insurers, with relatively small pools of customers among whom to spread costs, are compelled to restrict coverage, increase premiums, illegally coerce sick people to drop their plans, or abdicate their responsibility entirely and push the costs of care onto their customers.

People end up spending money they don’t have on health care services they can’t afford — but also can’t afford to live without. All the while, health care costs soar, outpacing both inflation and US insurers’ ability to stem their ascent. These forces pervert the notion of “health care” itself, transforming it into a transaction between a customer and an insurance company rather than a relationship between a person, their body, and their doctor. Profit, not human need, is the governing principle.

Single-payer is a very different model. By making the federal government the country’s health insurer, it would make it possible to bring down costs while ensuring everyone gets the high-quality care they need — especially those people the market deems “unprofitable.” It would reshape the relationship between industry, the state, and patients — laying the groundwork for genuine health justice.

Last month, Vermont senator Bernie Sanders introduced his Medicare for All Act — a bill that, if passed, would establish a federal, universal, single-payer health care system in the US. The legislation stands against a cruel summer of “repeal and replace” blood lust, most recently championed by senators Lindsey Graham and Bill Cassidy, and years of mewling, milquetoast non-ideas from mainstream Democrats.