Maestro Quality Inc.

Releasing Traps That Cripple Star Performers

Patricia Muir — Tue, 14 May 2013 01:49:35 +0000

Releasing Your High-achievers’ Traps – One Step at a Time! The very strengths that lead high-achievers to the fast track can steer them toward poor performance. This paradox can be perplexing to high-achievers. Working through the strong pull of this contradiction is where a trusted professional coach is, frankly, necessary. High-achievers who have fallen into a high-potential career stall need and will appreciate a plan to get back on track for career success. A plan that includes strengthening personal foundation will work two-fold, personally and professionally. Working with a trained and certified coach and integrating with their overall development plan will expedite the process and fortify sustainable results. The following elements will serve as a springboard to creating Star Performers.

Your Star Performers May Be Trapped

Patricia Muir — Wed, 17 Apr 2013 15:40:08 +0000

More and more business owners and executives acknowledge that on-going investment in developing Star Performers delivers significant returns to their top-line business growth and reflects (quietly) on their bottom-line profit. Do you have Star Performers ready to step out to centre-stage?

Are Your High Achievers Losing It?

Patricia Muir — Tue, 26 Mar 2013 23:25:35 +0000

I love my office technology! My colleagues, family, and friends consider me to be a “high-achiever” when it comes to setting up and trouble-shooting my own techno tools and toys. In fact, I have been known to thrive on the challenge. Meet My Nemesis Last week I met my match – a wireless all-in-one printer/scanner/copier [...]

Busting the Work/Life Balance Myth – Stop the Balancing Act – Act II

Patricia Muir — Fri, 27 Apr 2012 14:17:25 +0000

In 2008, I blogged about work/life balance in response to the topic being wildly covered in the press with tips and strategies claiming to help us achieve balance. The topic has evolved with many of my coaching colleagues addressing the myth. Here is a reposting of my 2008 blog explaining my take on this myth; [...]

Customers for Life – Making the Investment

Patricia Muir — Wed, 25 Apr 2012 19:00:56 +0000

Customers for Life – Making the Investment Customers are the people who put their hands in their pockets to pay the dealership and in turn pay YOU! Customers are our source of revenue and therefore, it pays to think of them an investment. Investing with the intention of return – a good return – requires [...]

Earning Customer Love

Patricia Muir — Tue, 10 Apr 2012 16:33:37 +0000

Earning Customer Love by Providing Happy Moments and Extraordinary Experiences What’s the difference between Promoter and Passive Customer? Love! Customer love is more than the warm and fuzzies. 1. Customer love is earned – Love isn’t bought and paid for. You can’t go out and buy a customer-love campaign — this is something you earn. [...]

Maintaining Positive Customer Experience Across Departments

Patricia Muir — Tue, 13 Mar 2012 15:35:35 +0000

Making the Shift to Providing Total and Positive Customer Experience Across All Departments Today, it’s more challenging than ever to maintain or grow a loyal customer base, largely because customers have so many choices before them. Today’s successful companies earn their customers’ loyalty by providing a total and positive customer experience across all departments. This does [...]

Love Your Customers. Treat Them Well

Patricia Muir — Tue, 07 Feb 2012 18:35:07 +0000

The Basics Love Your Customers, Treat Them Well, Develop Partnerships “Customers admire the beloved companies for how they are treated, not for how they are handled. And they love these companies because of how they feel when they come into contact with them.” (Janine Bliss) Check out the YouTube video “Customer Love Movie” www.youtube.com/watch?v=Wu5Twqo71os [...]

ExtraordinaryWomenTV Interview

Patricia Muir — Mon, 16 Jan 2012 14:22:45 +0000

Patricia Muir is interviewed by Shannon Skinner of ExtraordinaryWomenTV.

Creating Your Plan for Customer Retention and Business Reputation

Patricia Muir — Tue, 09 Aug 2011 15:24:14 +0000

Creating Your Plan for Customer Retention and Your Business Reputation When a customer is not confident in our knowledge of our own product and options or when we take too much time to deliver their product or service, the customer is likely to feel that we are “hard to deal with”. When the feeling is [...]