Lowe's Careers – eCommerce

Web Production Designer -NC-Mooresville

Job Description
This Visual Designer (Email) will be mainly responsible for manipulating graphics to fit email templates, and working as a production designer on the team. The candidate will work with a team of web editors, copywriters and other designers.

The candidate must be proficient in the standard tools of the trade including Photoshop, and candidates should also be able to hand-code HTML and CSS when needed.

Required skills:

Intermediate experience hand coding HTML using both Table and DIV based layout techniques.

Intermediate to advanced CSS code experience.

Minimum 1-2 years experience as visual designer. Preference given to candidates with experience building and/or managing email campaigns.

Ability to take direction, collaborate with other disciplines, and work quickly on multiple projects simultaneously.

Portfolio of produced work required.

Online Traffic Manager -NC-Mooresville

The Digital Communications Planning & Testing Manager is responsible for leading the staffing, resources, scheduling, processes and technology for the lowes.com digital communications production teams. The Digital Communications Planning & Testing Manager works closely with Lowes.com merchandising, marketing, creative, business operations and IT teams to manage daily digital communications including marketing, operational, and trigger based campaigns. This individual will also be responsible for managing the overall digital communications: 1) intake and prioritization processes 2) roadmap development and distribution activities and 3) testing plans and schedules associated with each program type.
Responsibilities include supporting all digital communication campaigns; from approval/project initiation thru post product validation. The Digital Communications Planning & Testing Manager is responsible for ensuring the cross-department teams are available to execute and adjust projects and schedules to meet the needs of the Email Marketing team. The Digital Communications Planning & Testing Manager works in a high stress environment and is responsible for the execution and delivery of up to 20 weekly projects that supports a $1B online sales plan and over 750M consumer contacts annually. In addition, this position requires a deep understanding of Digital Communications business processes and tools and serves as SME for the digital communications project management tool.

Required Qualifications
List the education, certification, work experience and skills required to minimally qualify an individual for the job.
• Planning: Sees ahead clearly; breaks down work into process steps; has the ability to foresee potential production challenges or issues in advance and can head them off prior to them happening
• Project Management: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialog with others on work and results; is a clear communicator
• Communication: Communicates clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect
• Autonomy – must be able to work with little direction and daily oversight in a dynamic environment.
• Execution: critical additional to detail and flawless execution. 100% accurate.
• Interpersonal Skills: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact
• Project coordination experience
• Ability to synthesize information from a variety of sources and create a coherent product
• 4-6 years ecommerce or Retail experience
• Highly motivated, dynamic person who has a knack for detail, organization, patience and communication with others and is a problem solver
• Proficient with Microsoft Office
• Excellent-time management/organizational skills
• Excellent oral and written communication skills
Preferred Qualifications:
List the education, certification, work experience and skills preferred for an incumbent in the job.
• 4-year Degree
• Passion for execution
• Highly analytical with desire for solving problems
• Experience in program/project management
• Must work well within a team environment and mentor others.
• Negotiation and relationship building skills

Web Production Designer -NC-Mooresville

Online Category Merchandiser -NC-Mooresville

The Online Merchandiser (OM) for Product Expansion strategically and tactically supports the Online Merchandising Manager, ensuring sales and merchandising objectives are met both online and in support of total store salesSOS/Non-stocked product goals. The OM works closely with their Online Merchandising Manager and Online Product MarketingCore Merchandising partners to ensure seasonal alignment and execution of shared goals, deliverables and expectations. Responsibilities also include scanning and identifying environmental issues that impact online retail selling environments, keeping informed of industry trends and business issues and identifying opportunities to increase sales and improve profitability. The OM will take ownership and oversight over selected categories rolling up to the Online Merchandising Manager.

• Analytics: Monitor performance of assigned categories and identify opportunities for improvement.
• Create appropriate cross-sell and up-sell opportunities, monitor and report findings.
• Identify and recommend new site content, both product and non-product, to address customers’ needs and improve the overall online experience.
• Review and analyze online competitors’ site merchandising, promotional execution and tactics, user experience, product representation and taxonomy. Report findings and provide appropriate counter-strategies when appropriate.
• Work with Core Merchant teams and supporting organizations to plan inventory, monitor sell-through, support store programs and execute Lowes.com exclusive events.
• Work with Core Merchants, Vendors, Research and Trend & Design teams to better understand consumer needs and market and product trends.
• Product Data: Ensure the product launch schedule is properly communicated and accurate data is collected and the overall data integrity is upheld. Work to resolve any data issues with your Merchant partners and Data Specialists in a timely manner.
• Taxonomy: Partner with the Taxonomy team to execute seasonal, categorical and shopping mode level changes to on-site navigation and search.
• Product Content: Working with the Product Information and Lowes.com Content team to ensure all relevant product and non-product content is updated and accurate.
• Operations Support: Working with the Operations team to ensure all consumer-facing content is loaded, accurate and functioning properly.
• Reporting: Review, analyze and distribute daily, weekly and YTD reports as it pertains to all sales and traffic metrics for all assigned categories.
• Manage and execute the merchandising calendar for assigned product categories in partnership with the Online Merchandising Manager, updating it to react to business and environmental triggers.
• Communicate and recommend Product Placements online to Product Marketing Managers, and work to implement approved programs.
• Work with the Customer Support Center, the Online Merchandising Specialist and our Remedy system to resolve any customer complaints or experience issues in a timely manner.
• Must take a proactive approach to maximizing website usability and engage in ongoing competitor analysis and patterning to ensure Lowes.com has the “Best in Class” customer experience.
• Work with the Online Merchandising Specialist to manage pricing in conjunction with Store Merchants, including NLP, promotions, and the markdown process.
• Continue to research, evolve and drive online merchandising and selling best practices.

• Support the implementation of new Merchandising programs, including item set-up in PCM and communicate relevant information concerning the program through the appropriate channels to all members of the Merchandising team, Internet Fulfillment Team, and other applicable support groups.
• At the direction of the Online Merchandising Manager or Online Merchandising Director implement the plan for new and re-merchandised Super Cat/Cat Pages to best drive the business.
• Perform required tasks for ensuring new product lines are loaded in the appropriate time frame.
• Communicate online events category extensions to the correct channels, including Marketing, Store Operations and Planning.
• Attend weekly Merchandising Product Expansion team meetings, complete team meeting notes template, and communicate vital program related information. Take appropriate action on information shared in the meeting.
• Attend vendor meetings as requested by Online Merchandising Manager or Online Merchandising Director
• Handle vendor questions/issues/problems on an as needed basis.
• Serve as back-up for the Online Merchandising Manager/Online Merchant when they are unavailable and ensures there is adequate phone coverage across the subdivision.
• Manage multiple, highly detailed tasks accurately while reacting with urgency and reprioritizing as needed to ensure all objectives and project deadlines are met.

The Online merchandiser will have strategic responsibility for assigned categories as chosen by the Online Merchandising Manager for Product Expansion. This will require the OM to manage multiple, highly detailed tasks accurately while reacting with urgency and reprioritizing as needed to ensure all objectives and project deadlines are met. This can include, but not be limited to, taxonomy revisions, pricing and inventory strategies, customer issues, data collection, performance monitoring and analysis and category page development.
This Online Merchandiser will be responsible for strategic direction for assigned categories but will maintain alignment with the Online Merchandiser Manager to ensure all over-arching strategies are upheld. Supervising will be minimal, but cross-training and partnering will be critical to the role.
Only in relation to categories assigned to the Merchandiser and by the Online Merchandising Manager. This will include pricing strategies, messaging, page layout, cross-sell/up-sell strategies and product data that falls within the standard operating procedures for Lowes.com. All new initiatives will be reviewed and signed off on by the Online Merchandising Manager and, when necessary, the Online Merchandising Director.Product Expansion Director.

Required Skills:
• High School Diploma or Equivalent
• Minimum 3 years Retail Merchandising/Online merchandising Experience
• Excellent Oral and written Communications Skills
• Experience in program/project or category management
• Proficient with Microsoft Office
• Basic understanding of ecommerce platforms and tools

Preferred Skills:
• 3-6 years experience in online/retail product merchandising
• Passion for ecommerce retailing
• Highly analytical, competitive and results driven
• Must work well within a team environment and mentor others
• Negotiation and relationship building skills
• Excellent time-management/organizational skills
• Experience in Site Usability and consumer buying behaviors
• 4-year degree

Sr. Business Analyst -NC-Mooresville

Senior Business Analyst - Product Expansion
Description:
The Senior Business Analyst – Product Expansion is responsible for coordinating and executing deliverables that support the omni-channel product expansion strategy for Lowe’s. The Product Integration Business Analyst will be the subject matter expert on the features and upgrades necessary to support product expansion and reporting results across various projects. The Business Analyst will assist the Online Expansion Integrations Manager by partnering with cross-functional teams, to analyze potential systems, process and policies in an effort to recommend a course of action that supports product expansion strategies, based on feasibility, sustainability, and ROI. This position will work closely with the product expansion merchandising team to ensure deliverables are being met, and features and functionality needs are accounted for.
Primary responsibilities include:
1) Support the Online Expansion Integrations Manager with:
a. Delivering feature and functionality updates as defined by the overall business strategy
b. Identifying processes that are required to successfully drive product expansion at Lowe’s
2) Engage with cross-functional teams to act proactively on internal challenges necessary to overcome in order to deliver against the product expansion charter
3) Create and interpret work flows, training documents and execution checklists
4) Assist the Online Expansion Integrations Manager in pulling together all necessary tools and assets, helping build a repository of information for Lowe’s to be able to leverage in the future, creating a repeatable process for future product expansion efforts
5) Maintain and enhance the Lowe’s brand across multiple channels
6) Become an expert about the projects and needs of product expansion
7) Actively maintains highly collaborative and rewarding environment
Required Qualifications:
1) 4-year degree and/or relevant work experience
2) 4-6 years ecommerce or retail experience
3) Highly motivated, dynamic person with excellent analytical skills
4) Creative “out of the box” thinker and problem solver
5) Excellent oral and written communication skills
6) Ability to operate and communicate effectively in high-pressure situations
7) Excellent-time management and organizational skills; ability to multi-task and meet hard deadlines
8) Passion for execution and improvement in an ever-changing environment
9) Must work well independently, as well as within a team setting
10) Advanced Microsoft Excel and PowerPoint skills

Preferred Qualifications:
1) MBA or Masters in a technology discipline
2) Experience with online retail business analysis or program management

DIr Personalization, CE & BI -NC-Mooresville

Do you want to be part of an exciting transformation leveraging technology? Lowe’s has provided customer-valued home improvement solutions for more than 65 years and is now transforming from a home improvement retailer to a home improvement company. Our vision of the future is a seamless, supportive and inspiring experience wherever and whenever customers engage with Lowe’s. This is true multi-channel, multi-product, multi-service retailing with technology as the key enabler. Lowe’s IT is a changing and business-focused environment where you can contribute in a wide variety of functional areas covering all aspects of the consumer value chain. We are actively implementing and managing the leading software packages and technology platforms to deliver innovative solutions for our business partners and customers, and need people who understand how best to apply those technologies to solve business problems. If you are looking for an opportunity to see immediate, positive and material business benefits from your technology skills and experience, this is the time join Lowe’s

We are currently looking for a Director of Personalization, CE & BI to leverage Lowe’s digital customer interfaces to improve customer engagement within Lowe’s. Leverage tools and capabilities such as MyLowe’s, content and content management systems, functions within the Lowe’s digital properties to drive deeper engagement with Lowe’s (active user metrics). Rapidly test, measure and iterate functions within the MyLowe’s platform to drive more frequent and meaningful customer engagement. Influence other Lowe’s digital platforms to do the same. Transform Lowe’s digital interfaces and data into a platform, driving engagement and exposing/importing data to/from the enterprise for use in website personalization and enterprise CRM.
Create a personalization platform for Lowe’s digital interfaces. Increase the use of personalized content and communications to drive meaningful customer engagement and therefore sales. Use this platform to drive the KPIs associated with the objectives listed above.
Plan for and prepare all Lowe’s digital interfaces to contribute to and execute the enterprise CRM strategy.
Manage the Lowes.com Business Intelligence team. Manage a team of 8 to support the Commerce and Mobile organizations. Create technological structures, processes and strategies to help key stakeholders understand and manage the business. Manage relationships with BI service providers. Create and execute a roadmap that embeds customer data (internet and enterprise) into key functions within the site such as search, browse, product recommendations, etc.

Required Qualifications:
List the education, certification, work experience and skills required to minimally qualify an individual for the job.
• 4 year degree – Information Technology, Engineering, Business, Business Management, Marketing or Communications required
• 7+ years of direct eCommerce retail experience, with a solid understanding of user experience, and business development associated with a top 50 online retailer
• CRM experience is a must
• 15+ years of professional experience
• Demonstrated expertise in planning, organizing and implementing strategic business plans toward transformational efforts
• Excellent oral and written communication skills
• Extremely strong analytical skills - has the ability to determine the story data tells and what the resulting business implications are, as well as the ability to take these implications into future strategic decisions
• Project management and multi-tasking skills
• Good creative and marketing judgment
• Proactive -- will pro-actively generate solutions to problems or ideas to add value to the process
• Professional maturity and business savvy
• Ability to multitask, handle pressure and meet deadlines in a fast paced entrepreneurial environment required
• Familiar with current technology trends and strength and weakness of the current trends and technologies
• Broad knowledge of Lowe’s marketing, merchandising and store operational programs
• Prior P & L responsibility for a large, multi-faceted operation is required.
• Strong applications development experience
• Understanding of cloud based development
• Online marketing experience at an B2C E-Commerce or technology environment with hands on experience with internet technologies
• Experience in digital product life cycle and development
• Excellent tuning/pivot skills
Preferred Qualifications:
List the education, certification, work experience and skills preferred for an incumbent in the job.
• Entrepreneurial experience within Fortune 100 companies
• Startup experience; successful or unsuccessful
• Technological building skills

eCommerce Product Manager -NC-Mooresville

The Sr. Product Owner is responsible for managing added features and capabilities to a particular portion of Lowes.com and related support systems/organizations in support of Lowes.com overall multi-channel vision and strategy. She/he works closely with all stakeholders to define and prioritize product features, feature details, and acceptance criteria. The Sr. Product Owner is responsible for prioritization of new features and capabilities while balancing factors such as ROI, customer satisfaction, operational efficiency, compliance, and strategic importance. When prioritizing she/he establishes clear business metrics for her/his area of responsibility, models the impacts of new features and capabilities to those business metrics, and assesses the achieved impacts against the forecasted impacts after implementation.
This role interfaces with corporate strategy, merchandising, marketing, information technology, application and services vendors, and numerous other internal and external parties with the goal of clearly defining and delivering to strategy across multiple channels. This role is responsible for realigning development and prioritization to achieve strategic alignment across lowes.com and the enterprise. She/he generally is the primary point of communication and collaboration with the stakeholder group and holds responsibility for setting clear expectations and providing timely updates on priorities and progress. The individual in this role manages Associate Product Owners and User Acceptance Testers, and directs multiple agile teams to ensure products meet the intent and needs of the business.

Essential Functions and Responsibilities:
-Have and evolving breadth and depth of market data and its implications.
-Define, develop and manage market Product Strategy based on analyzing and understanding competition, market segments, and consumer and product trends.
-Enhance the customer experience by synthesizing and applying product, consumer, and Lowes customer satisfaction data.
-Select broad product features based on the valuation of the features’ ROI, opportunity cost, risks, etc., and projected contribution broad financial goals.
-Prioritize broad product features based on business value and the Product Strategy.
-Build and leverage solid working relationships with senior leaders, business and product stakeholders, other Product Owners, and the delivery organization to facilitate the achievement of enterprise and dot com strategy.
-Promote product features to senior leaders, as an advocate of the product and the Strategy.
-Inspire, guide, and motivate the delivery organization toward building and implementing product features.
-Define and clearly articulate Agile requirements (User Stories) and Acceptance Criteria.
-Decompose large requirements (Epics) into small requirements (Stories).
-Accountable for meeting product requirements through the delivery organization
-Manage Agile requirements and prioritization in the Product Backlog at the functional level.
-Use of the VersionOne tools for Product Backlog Management.
-Inspire and incentivize Product team members (APOs) to define and achieve goals against the Product Strategy.
-Foster innovation and collaboration within the Product team.
-Manage usability testing including the owners and budget.
-Manage the development of acceptance criteria.

POSITION REQUIREMENTS
•4 year degree – IT, Product Management, Business, Business Management, Marketing, Communications, and/or work experience
•Demonstrated ability to increase job responsibility and advance professionally
•3+ years experience in 2 or more of the following: project management, product management, business analysis, program management or product marketing
•5+ years experience working with cross-functional peers, vendors, multiple stakeholder groups, and executives
•Demonstrated experience leading and managing cross-functional teams and direct reports
•Demonstrated experience working across channels and/or with realization metrics
•Demonstrated experience with agile teams
•Knowledge of MS Project, Excel, Power Point and Word
•Experience working in an Agile Methodology

PREFERRED QUALIFICATIONS
•7+ years of ecommerce or relevant experience with solid understanding of the creative elements, advertising, marketing, brand positioning and business development
•MBA
•Experience with a Fortune 50 ecommerce retail company
•3+ years in a position of leadership or influence (with or without formal direct reports), with experience coaching and developing others
•3+ years experience defining product strategy and translating business strategy into broad product solutions
•3+ years experience managing multiple business functions simultaneously
•3+ years experience in product design and/or product management
•3+ years experience in the basics of full-lifecycle customer marketing and management of related technologies
•3+ years experience in budgeting, forecasting, and resource management

With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.

Senior Manager User Experience Design -NC-Mooresville

The Senior Manager must understand our fast-paced environment, have top-notch communication skills, and is comfortable leading a team. They must have a comprehensive understanding of interaction design with a sense of urgency for interactive platforms ranging from websites to mobile devices. They must bring strong creative, conceptual and problem-solving skills to translate conceptual ideas (business needs and user goals) into interaction and design solutions. They understand and have experience assessing data from multiple sources to synthesize and develop efficient user scenarios and design patterns. They create and effectively present UX deliverables to explain and negotiate design solutions to key stakeholders. Must be a big picture thinker, but understand the “now” mentality of working in a faced-paced environment. Must have experience working closely with managers and directors in other disciplines to define appropriate processes and deliverables to translate opportunities and constraints into well-integrated, world-class solutions resulting in enhanced user experiences.

• Creates next-generation wireframes and designs to improve the overall customer experience.
• Participates in all stages of site development process and works effectively supporting all strategic needs for the lowes.com channel.
• Establishes a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.
• Understands and recommends solutions to web design challenges, including browser and cross-platform compatibility, and ensures overall quality and customer experience.
• Executes on innovated design for cross channel integration.
• Leverages the capabilities of Rich Internet Applications and other technologies to create intuitive and elegant user interactions.
• Leads rapid-prototyping and "quick visualizations" to help illustrate interface concepts. This is most often in the form of HTML and CSS mockups including Javascript/AJAX solutions.
• Assesses existing style guide and extend it where necessary; document style guide extension
• Translates customer data, analytics and personas into smart design decisions.
• Translate business strategies and technical requirements into effective cohesive information design solutions guided by education requirements, best practices and Scholastic brand goals.
• Articulate and champion design principles for efficient cross-media (e.g., online, print, tablet, etc.) production
• Define creative vision and strategy for the short term, as well as the three and five year plan.
• Builds complete interaction strategies for delivering the best user experience for customers.
•
• This role is responsible for managing all work, the relationship and the development of all 4+ agencies and third party vendor work. This includes but is not limited to all sitelets, landing pages, new functionality, videos and more.
• Establish vision for creative team/department ensuring alignment with key organizational and marketing strategies.
• Work with other groups to develop strategy as it relates to sales and marketing
• Lead the creative development process and communication between all creative teams and business managers ensuring brand adherence while leveraging strong project management capabilities.
• Help develop and ensure consistent translation of core branding concepts into effective product designs.
• Work closely with production resources, technical
experts, and SMEs to assure feasibility and appropriateness of all
creative solutions proposed. Support new and
innovative solutions for package structure, substrate alternatives,
printing technologies, and sustainability opportunities to
holistically enhance our offering.
• Drive optimal experiences, measured in terms of usability, intuitiveness, consistency, time to market, and ultimately, business success metrics.
• Lead and/or actively participate in new partner opportunities and RFP reviews and larger scale proposals to create both partnerships and new business opportunities.
• Primary owner of creative execution based on merchant direction/strategy/messaging during preplanning and execution through to final release online. Attends all preplanning sessions, pertinent to mass media, scheduled by business partners throughout the organization. Coordinate with merchandising, creative and production to ensure that all creative direction and expectations of leadership team are met or exceeded.
o Approve day-to-day designs.
o Interview additional agency design resources for use on Lowes.com initiatives.
• Managing staff augmented resources as a subcomponent of a larger design team
• Manage and guide design strategy for enterprise-wide initiatives like MyLowes, Lowe’s Experience of the Future, and Integrated Workforce Experience.
• Create next generation web based wireframes and designs to improve the overall customer experience
• Understands web design challenges, including browser and cross-platform compatibility, ensuring overall quality and customer experience. Fully grasps current web technologies like XHTML/CSS and Javascript.
• Creates fluid and easy-to-use interfaces utilizing all the technologies at their disposal (e.g. AJAX, Flash, and Javascript).
• Engaged managerial mentoring to succeed as a manager and team leader
• Intermediate guidance for building and maintaining proper resources based on work load
• Regularly scheduled one-on-ones to establish and achieve individual and departmental goals
• Detailed knowledge of HTML, XHTML and CSS coding.
• Knowledge of Actionscript 2.0 and Flash software.
• 10 to 15 years of design work focused on user experience in retail
• Undergraduate or Graduate degree in visual design discipline.
• Must be equally good at designing visually-appealing and highly-branded experiences as well as designing interfaces that apply usability best practices and support business goals
• Must be able to apply the existing style guide and extend it where necessary
• Must be able to present and defend design recommendations to Sr. management
• Must be willing to participate in the entire end-to-end design process - from competing to asset production
• Must possess excellent verbal, written, presentation, and communication skills
• Must be a hands-on team player,
• Must have experience managing and mentoring a team of designers, copywriters and front end developers.
• Deliver professional code and uphold standards for all HTML, CSS, Javascript
• Foster a collaborative environment between IT and the business.

Retail Marketing Product Owner-Store -NC-Mooresville

The Associate Product Owner (APO), Store Mobility is responsible for helping to define, plan, launch, and manage tasks, projects and other initiatives in support of the business strategy and Senior Product Owner (SPO). These projects may span across multiple channels including online, in store, call center, and other channels. They are designed to increase sales and profitability, drive customer acquisition / retention, and or enhance Lowe’s brand position. Project scope often encompasses productivity tools, Associate/consumer interactions, and utilities. The position interfaces with numerous internal constituents as well as external third parties and is charged with managing multiple initiatives against aggressive schedules, ensuring timely project completion. This position ensures the delivery of strategy and execution of product features per the SPO and Sponsor’s intent.
The Associate Product Owner’s role is to understand the implementation of the product strategy and be available to the delivery team to answer strategic and tactical questions as they build the features.

Essential Functions and Responsibilities:
-Represent the business needs and requirements and drive feature planning & development through collaboration with Scrum Masters and feature delivery teams.
-Understand the strategy in the context of Associate needs, competition, market segments, and consumer trends and use it as the foundation of feature design and delivery.
-Enhance the Associate experience by aligning satisfaction data and feedback to, product features in support of the product strategy.
-Understand, communicate, and support the implementation of market-based product strategy and requirements within the delivery team.
-Prioritize and select specific product features based on business value ROI, and alignment with product strategy.
-Build and leverage solid working relationships with business and product stakeholders, other Associate Product Owners, and the delivery organization to facilitate the achievement of product strategy.
-Inspire and guide the delivery organization toward product feature implementation.
-Define and clearly articulate agile requirements (User Stories) and acceptance criteria.
-Decompose large requirements (Epics) into small requirements (User Stories).
-Manage agile requirements and prioritization in the product backlog and epic list at the feature level.
-Use agile tracking tools such as Version One for product backlog management.
-Understand business needs, strategic intent, and use case and customer experience to integrate into user requirements and make key decisions during development.
-Understand value, complexity, and timelines to make decisions about priorities.
-Support the business by applying multi-functional subject matter expertise of business processes, systems, and integration that spans multiple business functions to facilitate continuous improvement and innovation.
-Support systems in production and new development work by overseeing coordination between appropriate teams, and ensuring escalated issues are communicated, managed, and resolved considering priority and customer impact.
-Identify and analyze patterns and work strategically level, organize results of analysis and communicate, recommend a course of action and manage to a successful outcome.
-Support and maintain Lowe’s brand.
-Manage relationships between internal and external agencies / vendors for specified initiatives.
-Assist in the integration of programs across channels with internal partners and manages program effectiveness against target metrics.

POSITION REQUIREMENTS
•4 year degree – IT, Product Management, Business, Business Management, Marketing, Communications, and/or relevant work experience
•3+ years experience in 2 or more of the following: project management, product management, business analysis, program management or product marketing
•3+ years experience working with cross-functional peers, vendors and multiple stakeholder groups
•Demonstrated experience leading cross-functional teams without direct report relationships
•Demonstrated experience working across channels and/or with realization metrics
•Demonstrated experience with agile teams
•Knowledge of MS Project, Excel, Power Point and Word
•Experience working in an Agile Methodology

PREFERRED QUALIFICATIONS

•5+ years of ecommerce or relevant experience with solid understanding of the creative elements, advertising, marketing, brand positioning and business development
•1+ years experience translating business strategy into specific product features
•1+ years experience in product design and/or product management
•1+ years experience in the basics of full-lifecycle customer marketing and management of related technologies

With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.

Associate Product Owner -NC-Mooresville

The Lowes.com Associate Product Owner (APO) is responsible for helping to define, plan, launch, and manage tasks, projects and other initiatives in support of the Lowes.com business strategy and Senior Product Owner (SPO). These projects span across multiple channels including online, in store, call center, and other direct consumer channels. They are designed to increase sales and profitability, drive customer acquisition / retention, and or enhance Lowe’s brand position. Project scope often encompasses online stores (lowes.com, lowesforpros.com), interactive design tools, multichannel media, and the future of online marketing programs (e-mail, search, content syndication). The position interfaces with numerous internal constituents as well as external third parties and is charged with managing multiple customer and operational initiatives against aggressive schedules, ensuring timely project completion. This position ensures the delivery of strategy and execution of product features per the SPO and Sponsor’s intent.
The Associate Product Owner’s role is to understand the implementation of the product strategy and be available to the delivery team to answer strategic and tactical questions as they build the features.

Essential Functions and Responsibilities:
-Represent the business needs and requirements and drive feature planning & development through collaboration with Scrum Masters and feature delivery teams.
-Understand the strategy in the context of competition, market segments, and consumer trends and use it as the foundation of feature design and delivery.
-Enhance the customer experience by aligning Lowes customer satisfaction data to, product features in support of the Product Strategy.
-Understand, communicate, and support the implementation of market-based product strategy and requirements within the delivery team.
-Prioritize and select specific product features based on business value ROI, and alignment with Product Strategy.
-Build and leverage solid working relationships with business and product stakeholders, other Associate Product Owners, and the delivery organization to facilitate the achievement of Product Strategy. .
-Inspire and guide the delivery organization toward product feature implementation.
-Define and clearly articulate agile requirements (User Stories) and Acceptance Criteria.
- Decompose large requirements (Epics) into small requirements (Stories).
-Manage agile requirements and prioritization in the Product Backlog and Epic list at the Feature Level.
-Use Agile tracking tools such as Version One or Pivotal Track for product backlog management.
-Understand business needs, strategic intent, and use case and customer experience to integrate into user requirements and make key decisions during development.
-Understand value, complexity, and timelines to make decisions about priorities.
-Support the business by applying multi-functional subject matter expertise of business processes, systems, and integration that spans multiple business functions to facilitate continuous improvement and innovation.
-Support systems in production and new development work by overseeing coordination between appropriate teams, and ensuring escalated issues are communicated, managed, and resolved considering priority and customer impact.
-Identify and analyze patterns and work strategically level, organize results of analysis and communicate, recommend a course of action and manage to a successful outcome.
-Support and maintain Lowe’s brand on the Internet.
-Manage relationships between Internet and Emerging channels, functional organizations, and external agencies / vendors for specified initiatives.
-Assist in the integration of programs across channels with internal partners and manages program effectiveness against target metrics.

POSITION REQUIREMENTS
•4 year degree – IT, Product Management, Business, Business Management, Marketing, Communications, or similar
•3+ years experience in 2 or more of the following: project management, product management, business analysis, program management or product marketing
•3+ years experience working with cross-functional peers, vendors and multiple stakeholder groups
•Demonstrated experience leading cross-functional teams without direct report relationships
•Demonstrated experience working across channels and/or with realization metrics
•Demonstrated experience with agile teams
•Knowledge of MS Project, Excel, Power Point and Word
•Experience working in an Agile Methodology

PREFERRED QUALIFICATIONS
•5+ years of ecommerce or relevant experience with solid understanding of the creative elements, advertising, marketing, brand positioning and business development
•1+ years experience translating business strategy into specific product features
•1+ years experience in product design and/or product management
•1+ years experience in the basics of full-lifecycle customer marketing and management of related technologies

With fiscal year 2011 sales of $50.2 billion, Lowe’s Companies, Inc. is a FORTUNE® 100 company that serves approximately 15 million customers a week at more than 1,745 home improvement stores in the United States, Canada and Mexico. Founded in 1946 and based in Mooresville, N.C., Lowe’s is the second-largest home improvement retailer in the world. For more information, visit Lowes.com.

Online Category Merchandiser -NC-Mooresville