Lowe's Careers – eCommerce

Art Director -NC-Mooresville

The purpose of this position is to create next generation web based wireframes and create designs to improve the overall customer experience on Lowes.com. The Art Director must understand our fast-paced environment, have top notch communication skills, and must be comfortable leading a team. Must have a comprehensive understanding of interactive design with a sense of urgency for interactive platforms ranging from websites to mobile devices. Must bring strong creative, conceptual and problem-solving skills to translate conceptual ideas (business needs and user goals) into interaction and design solutions. Understands and has experience assessing data from multiple sources to synthesize and develop efficient user scenarios and design patterns, creates and effectively presents UX deliverables to explain and negotiate design solutions to key stakeholders. Must be a big picture thinker, but understands the “now” mentality of working in a faced paced environment. Must have experience working closely with managers and directors in other disciplines to define appropriate processes and deliverables to translate opportunities and constraints into well-integrated, world class solutions resulting in enhanced user experiences.

Essential Functions and Responsibilities:

• Create next generation web based wireframes and designs to improve the overall customer experience.
• Participate in all stages of site development process and works effectively supporting all strategic needs for the lowes.com channel.
• Understands our fast-paced environment, has top notch communication skills, and is comfortable leading a team.
• Establish a strategic vision at the onset of a project and work with the team to deliver on this vision at every step of the design and development process.
• Understands web design challenges, including browser and cross-platform compatibility, ensuring overall quality and customer experience.
• Executes on innovated design for cross channel integration.
• Leverage the capabilities of Rich Internet Applications and other technologies to create intuitive and elegant user interactions.
• Participate in rapid-prototyping and "quick visualizations" to help illustrate interface concepts
• Assess existing style guide and extend it where necessary; document style guide extension
• Ability to translate customer data, analytics and personas into smart design decisions.

Online Merchandising Manager -NC-Mooresville

The Online Merchandising Manager establishes the strategic direction for products sold on Lowes.com ensuring sales and merchandising objectives are met. Assists in the development and implementation of business plans and coordinates the development of annual product sales and margin budgets for Lowes.com. This position serves as the online single point of contact for a specific business area’s assortments sold on Lowes.com, this includes up to five Lowe’s product divisions. The Online Merchandising Manager works closely with the Product Marketing Managers, Merchandising Operations, Merchants, and Fulfillment teams in optimizing the merchandising assortment and managing product placement across Lowes.com. The Online Merchandising Manager is accountable for achieving Lowes.com margin and sales objectives. Responsibilities also include scanning and identifying environmental issues that impact online retail selling environments, keeping informed of industry trends and business issues, identifying opportunities to grow online sales and the quality of product content on lowes.com.

Essential Functions and Responsibilities:

Participate, as needed, in 3-5 year planning sessions and Online Business Plan development and evaluate and recommend category solutions.

Manage and publish the merchandising calendar.

Manage and implement product taxonomy for assigned Merchandising business areas.

Manage product marketing and placement in “virtual endcaps” throughout the Lowes.com family of websites.

Manage product merchandising and placement in “virtual endcaps” throughout the Lowes.com family of websites.

Support the development of product demos by working with Category Managers, Merchants and Vendors.

Support Merchandising goals by executing online implementations identified in Merchant Strategic Plans.

Partner with fulfillment to identify unproductive inventory for clearance or markdown.

Partner with the pricing organization to fully support pricing programs, including NLP, and the markdown process.

Support the evaluation and implementation of Lowe’s participation in shopping portals.

Support the execution of item set-up for Internet only products

Identify and recommend ‘Best Practices’ for Internet selling, and facilitate their sharing and implementation across all business areas.

Attend Merchandising and Vendor meetings as needed discussing category solutions and related problems, sharing insights learned from other areas, and communicating changes, process and procedure.

Communicate and recommend Product Placements online to Product Marketing Managers, and work to implement approved programs.

Work closely with online search team to adjust the taxonomy based on customer behavior

Social Community Manager -NC-Mooresville

The Social Community Manager will be charged with managing and defining the social media strategy and execution. The successful candidate will develop and maintain multiple community aspects (included but not limited to: blogs, video feeds, social networking sites, resource centers etc.). The candidate will provide comprehensive analytics reports, customer data presentations, resource management reports as well as brand, technology standards that apply to the Lowes effort in the online space. This self motivated task master will have a demonstrated history of working in a fast-paced environment while delivering multiple projects on schedule, on budget with no errors. Must be analytical; coupled with an incredible drive for success.

Email Marketing Manager -NC-Mooresville

The Email Marketing Manager will be responsible for creating and building a successful email marketing program. This position will be responsible for building all of Lowes’s email strategies that utilize best practices, multivariate and a/b testing as well as metrics to drive continuous improvement of the email newsletters and all CRM emails. The email Marketing Manager will work with our email delivery system and content, creative, merchandising and technical teams to produce, test, QA and deploy all emails. All email strategies and campaigns will need to be continually optimized, evaluated and improved upon to create the most positive customer experience with goal oriented click-through & conversion rates.

Essential Responsibilities:

• Define and execute a strategy to maximize customer experience and revenue through email communication
• Champion continuous advancement of our email capabilities including targeting, personalization, tracking, etc.
• Utilize aggressive testing to maximize campaign performance and isolated campaign driver effectiveness to troubleshoot compatibility and deliverability issues
• Track and monitor all emails sent through ESP while reporting on performance, bounces and complaint rates of all emails sent
• Conduct research and competitive analysis (market size, competitive benchmarks, trends, opportunities, customer needs and expectations)

Front-end Web Developer -NC-Mooresville

The Front-end Web Developer will have a passion for creating interactive multi-channel web solutions. We are looking for a creative, collaborative person with a strong technical background to join the Lowes.com Front End Development and Integration Team as a Front-End Web Developer. The successful candidate will exhibit creativity in both design and technical dimensions, demonstrate composure and flexibility within a fast-paced, ambiguous environment. We are looking for people who are not afraid to question the way something is and propose radical solutions of what something could be.

The successful candidate will have 3-6 years experience in the design and development of cutting edge interactive solutions. Experience managing technology based projects is a plus.

Essential Functions and Responsibilities:
-Develop multi-channel front-end solutions that support current and future Lowe’s online initiatives. These include:
-Lowes.com (both existing and future versions)
-Mobile lowes.com
-Store Kiosk
-Social Media tools and technologies
-Product Configuration Solutions

-Identify and champion opportunities to replace redundant and manual design, development & business activities with automated technical solutions (customer-facing and business-facing solutions) that empower both our customers and associates.

-Follow team development standards (clean, consistent, flexible, optimized and accessible front-end code) enabling quicker innovation and time-to-market.

Online Data Specialist -NC-Mooresville

The Online Data Specialist is responsible for the creation, maintenance, communication and execution of all product data related project schedules within Lowes.com.
-Works with category leads within each Merchandising area and team managers to assign, track and ensure on-time completion of all lowes.com product data projects.
-Enforce a set of data classification guidelines and best practices.
-Manage online taxonomy governance including the workflow that enables business partners and other stakeholders to request changes to the taxonomy
-Communicate decisions and rationale for decisions back to the original requestor
-Implement taxonomy decisions
-Develops all project schedules based on defined and approved business rules outlined in each business process and procedure.
-Develops, maintains and communicates the Project status report in order to track and report the status of all projects.
-Works with team members to maintain awareness of current and future projects and assignments.
-Develops expert level skills to manage taxonomy and product selling attribute changes on lowes.com.
-Possesses the authority to make decisions that affect critical project milestone dates in order to meet project completion requirements.
-Holds team members accountable for assignments, involving Managers as necessary for accountability.
-Key deliverables will include: product specific selling attribute category revisions, completion of remaining divisions to be synchronized, successful loads of all product supporting all Lowe’s events (includes promotional and seasonal, validation that all requested changes are completed and accurate on lowes.com prior to being pushed to production.
-Works closely with Online Merchandising teams, external search agency and consumer research to provide input into overall data decisions.
-Completes research of competitor, vendor web sites and other “authority” web sites to provide input into overall data decisions.

Essential Functions and Responsibilities:
-Responsible for generating, maintaining and communicating schedules for all online product data projects based on approved business rules, process and procedures
-Actively provides feedback and suggestions on maximizing team resources, leveraging existing processes to reduce duplicate work and effort
-Maintains a high level of knowledge of all lowes.com product data processes
-Maintains a working knowledge key group functions (merchandising, product information, marketing, etc.) to accurately scope projects and create reasonable timelines
-Assists department managers and team members in prioritizing competing product data projects
-Expert knowledge of the scope and business rules for all product data related activities on lowes.com
-Pre-screens Taxonomy change requests for completeness and processes in-take requests to begin projects
-Schedules and facilitates project kick-off meetings with appropriate attendees from all departments that require representation
-Organizes and maintains project templates, processes and business rules for all project types
-Provides reports and follow-up notes in reference to product data related meetings
-Monitors project and assignment milestones to ensure projects remain on schedule and to ensure an orderly, on-time delivery
-Suggests improvements that solve existing or potential problems to enhance workflow and processes
-Ensures everyone is advised on statuses and progress and that changes are communicated to affected groups as well as management
-Assists in training of online merchandisers on processes to update product data on lowes.com
-Work closely with online search team to adjust the taxonomy based on customer behavior

UAT Test Engineer -NC-Mooresville

The UAT Test Engineer will work with the eCommerce business analysts and program mangers to translate business requirements and functional specifications of the website into test plans and test scripts. In addition the UAT Test Engineer is also responsible for learning and testing various back end website support applications used within the organization. The UAT Test Engineer must be familiar with the SDLC and Quick Fix Engineering processes as well as User Acceptance and Content testing.

The UAT Test Engineer will create, execute and automate test scripts to validate proper site operation and identify, document, and communicate defects regarding the quality of the system. This process includes using defined testing tools such as Quality Center to document test scripts, report defects and track issues to resolution. As well as Quick Test Pro or Selenium to programmatically automate test scripts.

Essential Functions and Responsibilities:

•Test planning: Formulating an overall test strategy, master test plan and detailed test cases for a software or Web application, sometimes without specs or any other type of documentation
•Web testing: Testing websites and Web applications for functionality, content , usability and browser compatibility
•Environment & compatibility testing: Verifying an application works under all required configurations (operating systems, Web browsers, etc.)
•Fulfillment testing: Verifying the company's e-commerce operations from end-to-end
•Test Automation: automating test scripts

eCommerce Operations Manager -NC-Mooresville

The Lowes.com Operations Manager is responsible for leading the Web Operations Team in managing the daily operations of the eCommerce site www.lowes.com. This team works closely with Lowes.com merchandising, marketing, creative and IT teams to manage online products, content, communities and promotions.

Lead the Web Operations Team in the following areas:
•Management of online product information, including product detail data and associated product taxonomies
•Detailed planning and scheduling of website operations around online promotions and campaigns
•Governance of inbound service requests for the online channel
•Collecting metrics and performing analysis of website performance
•Support ad hoc adjustments to live pricing and availability information in response to dynamic market and inventory conditions
•Drive enhancements and improvements in web operations processes and tools
•Mentor and grow team members
•Lead by modeling the way and rolling up the sleeves

Content Manager -NC-Mooresville

The Content Manager for Lowes.com guides and advances the collection, management, scheduling and communication of all non-product content in the online channel. You will work as a core member of the leadership team to create a great user experience through the availability of inspirational, educational and promotional content.

Essential Functions and Responsibilities:
-Leads a content management team with a vision to execute optimal content collection, content management, and production scheduling that meet business, project, and user experience goals.
-Drives the production schedule for the online calendar of events, campaigns, and initiatives to deliver on time quality projects.
-Leads in the development and strategies that enhance the content production team’s contribution to the business, our customers, and our users.
-Manages and leads a team of Schedulers, Project Managers, contractors and consultants.
-Conduct task analyses to facilitate efficiency of operation and establish/track performance metrics
-Work collaboratively with other ambitious teams in Business, Creative, Program Management, Marketing, Merchandising and IT Services to propel the business as a leader in the online channel.