The Coaching Room's Coach Training Academy Blog

COACHING CLIENTS - TO SPECIFY THEIR OUTCOMES…

noreply@blogger.com (The Coaching Room) — Thu, 25 Apr 2013 02:47:00 +0000

By Dr. L. Michael Hall (Co-founder of Neuro Semantics)

As you know, the first question in Coaching and especially in Meta-Coaching, is “What do you want?” And that’s because the client sets the agenda.

So we ask—
∙ What do you really, really want from this session?
∙ What can we explore and create that will have the most transformative difference for you?
∙ What do you want from this session that will improve the quality of your life?

Recently, however, in various Coaching Mastery programs (Meta Coaching Module 3), I have heard some coaches mis-use these questions. Now if you had asked me prior to the benchmarking sessions that I did if a person could misuse such questions, I would have probably said, “No, probably not; at least I can’t even imagine that.” But now having seen them misused, here is another distinction to add to your repertoire of how to conduct a coaching session.

The Misuse of the “What do you want?” question
What I observed from several coaches in several coaching sessions was the following. The coach would ask this question, “What do you want?” The client would offer either a statement or a story indicating that they wanted something. Sometimes it was clear, but more often than not, vague and convoluted. After that the client would then described more about his or her life situation, and then the coach would ask the What do you want? question again. This led the client to identify another outcome. The client would explain some more, the coach would then again ask, What do you want?, the client would offer another outcome. And so it would go. For the whole session!

By the end, the client had specified numerous things (5 to 8 things) that he or she wanted and the session ended without actually coaching to any of those outcomes or even getting clear about what the client really wanted.

What is the misuse here? It could be several things: The lack of inferential listening, the lack of testing questions, the lack of an acknowledgment with a focused inquiry about the outcome, and/or the lack of grounding the outcome.

What to do?
Testing Questions enable you, as a Coach, to ground the outcome into a commitment. These yes–no questions test the decision and commitment of the client:

“So you want to work on dealing with your anger? That’s what you want most?”

“So the best use of our time today is to focus on answering the why question, ‘Why do you always end up spending your money and saving nothing?"

Grounding Questions then enable you to follow-up and get sensory-based information from that commitment and then you can follow-up with another testing question:

“So what will you see or hear or feel when you have ‘dealt with your anger?’ What will that look like or sound like? If I saw you in a situation that triggers your anger and you have dealt with it, what would I see in you? How would you be responding? .... [answer] and that’s what you want from this session?”

“So when you get the answer to the why question, you will have explanations about the context, the situation, the beliefs, the drives, the frames within you that stimulate and trigger you to spend and not save? And that’s worth your time and effort? ; [response] ... and after you get the why you will be able to change things? ... [“No.”] Oh, so is that what you want, to be able to change your spending habits and start a saving habit?”

The last example also includes inferential listening. Implied in the statement about wanting to know why, is wanting to know why so that I can change things. Why else would the client bring it up? The client has not said it explicitly, but it is there implicitly. It is implied. So you can infer it from the statement. The client may not even know that he or she has implied it. So when you present it and ask about it, you are using your inferential listening to offer feedback and test how it sets with a client.

[Infer: to derive as a conclusion from facts or premises, guess, surmise, hint, suggest. Infer implies arriving at a conclusion by reasoning from evidence. Imply, implication: to involve or indicate by inference, association, or necessary consequence rather than by direct statement, to contain potentially.]

Inferential listening is deep listening to what is implied within the client’s statements. It is more than just listening to the surface words of a client. To do it requires that you put that as a question in the back of your mind:

What is my client suggesting, hinting at, implying, etc.? What is implied but not said overtly by this statement?

Finally, make an acknowledgment of what the client says, then offer a focused description of the outcome and inquire if this is what the person wants. This is a pace, pace, pace, lead pattern.

“So I hear that your quickness to anger in some situations at work has not served you well and you want to deal with the speed of going into an anger state so that you can slow it down and shift to a state in which you can be less reactive and more able to listen and carry on a conversation, is that what you want?”

“So you want to create a way to shift from your pattern of spending and develop a new habit of saving, you’d like to understand some of the old frames and motivations that have kept the old pattern intact, and you’d like to shift them to create new frames and motivations that will support a new habit, is that right?”

Anticipate that you might not have it just right, and ask the client to explicitly correct any part of it that is not right. Once you hear something that the client wants, do this repeatedly. Iterate this process over and over helping the client to formulate what they want. The misuse of the What do you want? question arises from assuming that the client already has a well-formed description of the problem to solve or the challenge to take up. The client probably does not! And that’s good —after all, that’s why the client needs you as a Meta-Coach to help formulate that.

So when a client answers the What do you want? question, acknowledge it, test it, and ground it. Then hold it as the client’s outcome frame until or when the client changes it.

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Leading The Inner Game of Coaching - Meta Stating & Emotions

noreply@blogger.com (The Coaching Room) — Wed, 16 Jan 2013 01:51:00 +0000

META-STATING AND EMOTIONS
By Dr L.Michael Hall

If the Meta-States Model offers anything, it offers some very powerful processes for detecting your emotions and managing those emotions from a higher level. When most people first experience Meta-States as a Model, the process seems counter-intuitive, it seems paradoxical, and the last thing they would have thought of or utilize for emotional mastery— yet it is the most effective method.

So what does the Meta-States Model say about “emotions?” First that there are levels of emotions; that is, emotions do not occur just at one level, but multiple levels. First there are primary emotions —direct and emotions that are in direct response to a stimulus in the world. Theorists tend to posit that there are anywhere from 7 to perhaps 20 primary emotions. I follow Robert Plutchik (The Emotions) who posited the following primary emotions: joy / sorrow; anger / fear; anticipation / surprise; acceptance / disgust; tension / relaxation; love / apathy. Then, when you begin mixing these primary emotions, you get secondary emotions — similar to how mixing primary colors gives secondary colors.

Then above and beyond primary emotions and various mixtures of those emotions, there are the meta-emotions of your meta-states. These arise due to your self-reflexive consciousness as you associate emotions to emotional states. To detect these and to flush them out, just inquire, “What do you think and feel about X state?”
What do you think and feel about anger? What emotions do you experience when you experience anger? Or fear, sadness, anxiety, guilt, tenderness, love, joy, etc.?

Now generally speaking, when you bring a negative emotion against a previous emotion, you set the second negative emotion as a frame about and over the first emotion. Now you have fear of anger; anger at your fear; shame about your guilt; fear of relaxation; anxiety about anger, and so on. Do this and you construct a “dragon state” within your mind-body system so that you are essentially in self-attack. And the energy of the meta-emotional state has no where to go except against your mind-body system. Then you will pay for this construct by experiencing mental and emotional suffering.

Yet here also begins the processes that seem paradoxical and counter-intuitive. If you bring emotional states as acceptance, observation, interest, curiosity, appreciation, learning, etc. to your negative emotions, your “negative” emotion will change. Typically the intensity level of the energy of the emotion will be reduced so that you’ll be able to handle it much better. Calm anger, acceptance of fear, curiosity about sadness, appreciation of anger, etc. transforms the primary emotional state so that it can be much more useful and resourceful.

When you meta-state your primary emotional state with resourceful emotional states, you are in a position to qualify your emotional states in ways that will transform them into allies that will support you rather than diminish you. So in Neuro-Semantics, we don’t repress emotions, nor do we suppress them as much as we meta-state them and transform them into resources. This creates a new level of emotional intelligence and effectiveness.

So when you next experience a negative state, the first thing to do is to bring a state of calmness to the experience. Step back in your mind for just a moment and appreciate that you just received a signal— a communication signal. And just observe it. What is the signal about? Something “out there” in the world? Something within your mental mapping about something? What?

Next bring states of curiosity, interest, and exploration to your primary state. Curiously explore how you just created that negative emotion. Accepting that the emotion is yours, and that you created it within your mind-body system, you now have an unprecedented opportunity for deepening your self-knowledge and self-control. Wow! And, once you discover the process, then you can meta-state yourself with a strong sense of commitment to yourself and others as you choose the best way to respond to the situation that has triggered the emotion.

This means that you are creating new adjustments to your life-coping maps, making yourself more effective, enriching your relationships, and properly using your emotions, especially your negative ones. And while doing this, meta-state yourself that it is just an emotion (not “you,” don’t identify with the emotion and personalize it). It is just an emotion— a somatic energy response giving you a signal. Now you can choose:

What would be the best response I can now make?
Act on it; explore it some more; notice and ignore it; act against it; etc.?
Is the emotion appropriate, accurate, useful?
What resource would texture and qualify it making it more ecological for me?

Emotions — we all have them, they are a vital and important part of our mind-body system, and like the rest of the system, they are fallible and can easily be mis-used, abused, and become problematic for us. Emotional mastery and intelligence requires awareness, monitoring, managing, meta-stating, and then using them effectively.

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NLP, Coaching and Leadership

noreply@blogger.com (The Coaching Room) — Mon, 14 Jan 2013 22:19:00 +0000

How to become a collaborative Leader as Coach - NLP & Leadership Coaching

If you are a “lone wolf” or “lone ranger,” are you a real leader? What leader is a leader if he or she doesn’t gather people around him or herself and empower them to feel that they are a part of something bigger and better than all of them? This highlights a fundamental fact: You can’t be a true leader unless you are collaborative in your style. Anyone who thinks and calls him or herself a leader but does not share, coordinate, cooperate, and create a sense of a team is self-deceived. They are only a leader in their mind, not in reality.

But how? How do you develop into a collaborative leader? What’s involved in developing the skills of collaboration?

1) Set the vision of collaborating and being a collaborative leader. Since vision is what drives big outcomes, start with a vision. What is yours? How robust is your vision? How exciting? If you are more excited about doing things to gain the glory, the recognition, the praise, etc., then it will be very hard to create a compelling vision of collaboration.

This goes right to the heart of leadership. John Maxwell puts it best when he said that “He who thinks he’s a leader and looks around and sees no one following is out for a walk.” To be a leader you have to win the minds and hearts of people, you have to attract them to a vision that captures their heart and imagine. Are you doing that? Are you willing to learn how to do that?

2) Commit yourself to adding value to those who share your vision. People follow a vision and the leader who sets out the vision that enable them to recognize that there’s something in it for them. What they see is that the vision and all of the effort that goes into actualizing it will make their life better and improve the quality of life for others. Leaders who think that people want to stand in adoration of their intelligence, good looks, charm, rhetorical skills, etc. want to be a cult-leader, a guru, or a dictator, not a true leader.

This is the paradox, leadership is not about the leader. It is through the person of the leader, but it is not about the leader. Anyone who believes that doesn’t understand the dynamic processes of leading. The person who is a true leader leads by going first. He or she invests as much value as possible into the vision and into those who are part of the team to make it happen. How does this settle with you? Are you adding massive value to those who raise their hands and say that they want to be a part of where you’re going and what you’re doing? What value are you investing in them? How could you add more value?

3) Communicate constantly to keep the vision and the mission alive. The work of leadership is not over with the creation of the vision. The work only then begins, next comes the effort of keeping the vision before people and letting them help to co-create the ongoing evolution of the vision as things change and develop. This work also includes gathering people together to create solutions to the obstacles that stand before the vision.

The vision you create as a leader will not endure in the minds and hearts of people unless you are constantly refreshing it, providing new and different ways of expressing it, and getting people involved in moving toward it. It is never enough to state the vision and leave it at that. As a leader your task is to make the vision come alive— to sing and dance in the minds of people so that it stays meaningful and significant. Are you doing that? Do you know how to do that? Are you willing to learn how to do that?

4) Keep involving people to be collaborative partners of the vision. From the activity of constantly communicating comes the leadership skill of involving people in practical ways that turns them into collaborative partners. This means sharing the vision-making process with them. This means bringing people into the inner circle and empowering them with decision making powers. This means transfer responsibilities to them and trusting them to come through.

People want to have a say and to be consulted if they are to become co-leaders of the vision. This is another secret of true leaders. Leaders do not create followers, they create more leaders. They groom people to become the next generation of leaders. How are you doing at that? Who are you grooming to be part of your leadership team? Who are you preparing to assume leadership powers and responsibilities?

5) Make yourself open and vulnerable to people. Leaders are not invincible statues made of stone, they are made of flesh-and-blood and suffer all of the fallibilities of mind, emotion, speech, and behavior that the rest of us do. A true leader leads out in this— being authentic, real, and down-to-earth. True leaders do not hide behind personas or masks, they come out from behind their personas and show their humanity. They are open and even vulnerable to people. They let people see their heart.

If this seems scary and frightening, it is. Embrace it. That’s why it is “leadership.” That’s because when people know your heart and sense your spirit of passion for the vision, they know they can trust you. There’s no hidden agenda and no secrets. As a leader you are upfront, straight-forward, candid, a truth-speaker, and transparent. How are you doing with this? This may indeed be the very heart of how to be a collaborative leader— to lesad from your authenticity.

Dr L. Michael Hall Co Founder of Neuro Semantics (NLP and Meta Coaching)

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Spiral Dynamics in Coaching

noreply@blogger.com (The Coaching Room) — Mon, 27 Jun 2011 01:26:00 +0000

Spiral Dynamics Integral

An explanation of Spiral Dynamics Integral (SDi) courtesy of Clare Graves, Don Beck, & Ken WIlber. A must read for those involved in human development work.

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The power of vulnerability

noreply@blogger.com (The Coaching Room) — Mon, 20 Jun 2011 09:12:00 +0000

The power of Vulnerability - presented by Brene Brown - well worth a watch.

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Youth Self-Leadership Development

noreply@blogger.com (The Coaching Room) — Fri, 03 Jun 2011 00:12:00 +0000

Unleashing Youth Self-Leadership - Waking up, Grown up

Recently, we were asked by one of our clients - Griffith City Council - to run an Unleashing Youth Leadership program for the 3 High Schools there in Griffith NSW (Griffith High School, Wade High School and Marian Catholic College).

With a group of some 30 students, we ran the 3-day course earlier this week (May 30, 2011).

The course was extraordinary - made so by the vibrancy of the participation by the students, who threw themselves into the program - in service of unleashing their best selves.

We had an absolute ball as trainers - we normally only get out to play with professional adults - working with these young adults was a real treat for us :)

Here's some of the feedback from the participants and their teachers:

Don Dixon, Deputy Principal, Wade High School - Griffith
"I spoke to most of the students who attended the 'Unleashing Self-Leadership for Youth' program (earlier this week) today, who could not speak more highly of it. I don't think I have come across a response which has been as consistently overwhelmingly positive as their response to this course. Additionally I have spoken to at least two of the students parents and they were as equally impressed with one parent commenting on the conversation it generated at the dinner table at night.

Thanks a lot for giving the students the opportunity to participate in something which has really had a huge impact......'life changing' was a comment I heard a lot. We certainly hope to be involved if it happens again."

Amelia Kennedy - Student Marian Catholic College
Thank you Jay and Joseph! My entire view of life prior to sitting down with you has been changed - positively (for the better). I am now accomplished, or believe I can be accomplished in everything I do, and the only real challenge will be putting what I have learned here into practise.

Before the course I was pretty emotionally unstable, having experienced many mood swings and all that kind of stuff - generally really down on myself. Now I can look past all that and not even stress at an exam! WOW! Achievement!

Tristan Agostini, Student Marian Catholic College
This has been one of the best experiences of my life. I don't usually do anything like this, but I am so glad that I didn't refuse. It has helped me understand myself and others much better - and it has helped me as a person.

Lauren Jenkins, Student Marian Catholic College
Over the past 3 days I have learned so many life skills - and I am extremely thankful to have. I am going to take everything away and use it in my everyday life - to make things better, not only for myself, but also for my family and friends.

I am going to strive to achieve my absolute best, because I know I can and I believe I can. I am not going to judge and evaluate people on first impressions - and I will take into consideration that we all have different personalities, and I will begin to look at situations from other people's perspective, rather than just my own. Thank you for this amazing experience.

Laura Panarello, Student Marian Catholic College
I really enjoyed the experience of working with Jay and Joseph - especially about learning about myself and how to find self-leadership. The indirect confidence I have gained from this program (along with everything I have learned), I know I will take and use for the rest of my life. I am so grateful to have this opportunity. Leadership is to use your power to make others powerful - and that's what I plan to do :)

Francesca Madaflari, Student Marian Catholic College
This course was well worthwhile. It gave me a great experience with different people and groups. It helped me open up, have belief in myself and encouraged me to see that I am already being my best. Useful tools that will help me achieve, lead and make life what I want it to be, because I have the POWER!

Fapiola OOifalelahi, Student Marian Catholic College
I was really moved and touched by what I learned in these 3 days. I'm really thankful for this opportunity. Everything that I learned, I will remember for the rest of my life. I am very happy and I will do all I can to be better - and live my life the way I want.

Jarrod Hill, Student Marian Catholic College
I would like to sincerely thank everyone that was involved in the program. It is something that has changed my outlook on life and will forever be with me. Thank you again.

Sabastian, Student Marian Catholic College
This experience was very beneficial and worthwhile for a number of reasons. Firstly, this has boosted my confidence so much and I am able to talk to a wide audience with no fear. Secondly, I have enjoyed meeting new people and thirdly - I have learned about self leadership, the matrix and the Enneagram. Thank you very much.

Stephen Savige, Griffith High School
What the program didn't do is release my inner leader. What it did do is show me the process and methods needed in order for me to go and find that for myself.

Nicole Jaffrey, Griffith High School
I feel empowered by what I have learned here and feel as if I would possibly not be able to succeed in life if I did not get to complete this program. I am generally pretty judgemental and this program has taught me not to be. It has also helped me understand why I am the way I am and how I can improve me. Thanks heaps!

Hilary Geddes, Griffith High School
I found this program thoroughly enjoyable and eye-opening. It's important to walk into this with an open mind to get the most out of it.

But thank you very very very much!

Kirstie, Griffith High School
It was good to see & understand more about myself & the way we are & why we are like this. I also enjoyed seeing that we are the ones that possess the power in our lives & our lives are merely aspects of what we perceive them to be.

I will remember this training for a long time & I will take the things I've learned & achieve my goals & help others achieve theirs & have confidence & believe in myself.

Fletcher Josling, Wade High School
Thank you for teaching me how to broaden my horizons and have a new perspective on life - I'll be able to deal with situations better in the future.

Elise Delpiaro, Wade High School
This course has, in a way, shaped my future - I am now aware of my way of being, how I interact with others and how I can achieve my full potential in life.

Thanks! :)

Ben Sekali, Griffith High School
This has given me an insight to a new perception. It has made me realise that what changes is our interior, our way of thinking, rather than our exterior. The power to change comes from the inside, and can affect people's views and future outcomes. That chair, is a chair … or is it? ;)

Elizabeth Chilvers, Wade High School
What an incredible 3 days! I have opened my eyes, finally. I feel like I understand myself so much better. I can understand why I am the way I am, and others are too. I feel like I can change the world. That you so so much for this experience!

Laura Andreazza, Wade High School
Thank you so much for this experience. I really feel as though I can do anything, I am confident and I really don't care what people think of me any more. I know that I can create and control my life, there is no reason to ever have to wish my life away because from now on, I am absolutely going to live life and love it!

Thank you for waking me up and giving me that!!

PS I will miss not seeing you two every day - you always made me smile!

Brianna DeValentin, Wade High School
After participating in this program, I know that I am now able to take and apply all this knowledge in the real world, at home and with my friends.

Elijah McKellar Qasi
This workshop was superb. Other workshops that I have been to get serious straight away and then you go off and play a game which is unrelated.
The workshop has really inspired me and I'm so glad that I was chosen. It is not just about leadership but LIFE!!! and I think that this program should be run every year to a wide range of students who can then pass on the knowledge to others.

Jordan Joyce, Wade High School
This was one of the most interesting and unique experiences I have ever been involved in. It was a pleasure to be involved and I will use all the concepts I have learned as I make my way through life.

Michael Fattore
I believe that this is a very beneficial program as it helps you realise and tap into these thoughts about us in general and helps us find the true meanings about our lives and techniques and the new technologies which help us develop our self-leadership skills. The three days were very enlightening and help bring new views on our lives.

Jake Aramini
Very fun- I learned lots!

Highly recommended to teenagers!

Tom Shannon
I believe that this coaching thing will be extremely beneficial to my life. I did not expect the things we learned were going to be taught to us and that made it good. The things they talked about at first confused me but then I started to realise what they meant and I though that it was brilliant. I will remember this for a very long time and it will impact my life.

Jessica Meredith
I liked doing the training, because it was unique and not like any other leadership training I have experienced. I believe that I have changed and learned more about myself and can't wait to use what I have learned in my future life in reality.

Ramandeep Kaur
I now have the belief that I can achieve anything in my life. It is no longer a thought and I truly believe in myself. I will achieve my dreams and no one will stop me. I will not only reach my potential but also help others achieve theirs by being a leader!

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Unleashing Leadership - Leadership Self Actualisation - Feedback from participants

noreply@blogger.com (The Coaching Room) — Mon, 09 May 2011 10:51:00 +0000

Hi there.

Jay here.

At the heart of The Coaching Room's corporate offering is our "Unleashing Leadership - Leadership Self Actualisation" program.

Below is some participant feedback from our recent programs. If you would like to speak with any of our clients about their experience, we would like you respect their privacy and make contact through us.

Naomi Brugger, Griffith City Council

I just wanted to pass on my gratitude to you & Joseph for the session in Griffith. I am dreaming about the training every night & can't stop thinking about it during the day! I even went to the library today & got The 21 Irrefutable Laws of Leadership by John Maxwell & have promised myself that I will read 2 chapters at minimum per day.

It's been a long time since I have been this excited, enthusiastic & inspired when it comes to work - and the first time I have felt that I have the ability & confidence to inspire & positively influence my team - thank you both for giving that to me.

I hope to have the opportunity to work with you both again and until then, here's one last thank you!

Peter Craig, Griffith City Council

Excellent program! I owe Jay and Joseph for a life changing experience

Cristal Davies, Executive Officer, Newcastle Airport Limited

I thoroughly enjoyed the program, thanks so much for my new found self belief as a leader. Priceless!

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Kathryn Schulz: On being wrong | Video on TED.com

noreply@blogger.com (The Coaching Room) — Thu, 28 Apr 2011 11:13:00 +0000

This is a wonderful talk on the vulnerability of be OK with being wrong. In our view it is an essential for the new leader to be able to embrace their humanity and surrender to their vulnerability. This video is well worth the time.

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Local Government Cultural Change Case Study

noreply@blogger.com (The Coaching Room) — Mon, 04 Apr 2011 21:34:00 +0000

Local Government Case Study

THE COACHING ROOM, AN EXECUTIVE COACHING AND LEADERSHIP TRAINING FIRM, HELPS GRIFFITH CITY OFFICIALS IMPROVE THEMSELVES AND THEIR DECISION-MAKING

“Certainly, as an organisation we weren’t necessarily in very good shape … we thought we were but we had room to improve. After training by The Coaching Room, we went on a very long journey and we’re in a much better place now.”
KERRY SEFTON, Group Manager, People & Systems, Griffith City Council, City of Griffith, Australia

“The Coaching Room became involved - in training and coaching - like we had never experienced before and 100+ employees from across all levels and sections of Council experienced the unique techniques required to get staff thinking and changing the way that we worked together - the change has been astounding - we have taken the 1st steps on our journey of change”.
Peter Brooks, General Manager, Griffith City Council, City of Griffith, Australia

INTRODUCTION

The legislative and governing Councils in Australia and the administrative teams that assist them are not unlike the boards of directors of major corporations or non-profits found around the world. They are a group of individuals, elected, appointed or hired, who each bring their knowledge and expertise to the table to govern and manage as one. The individual’s and group’s decisions affect others and have a direct correlation to group success and therefore, on service to customers, both internal and external. This, in turn, positively or negatively affects patrons and constituents and their views of the service provided, both perceived and real.
Among the optimal-performing in government and business, this means pragmatic and collaborative leadership by individual members in an organisation as well as the group as a whole.

THE CHALLENGE

In the case of the Griffith City administration in New South Wales, this wasn’t the case. The senior management team, charged with putting City Council decisions into practice and ultimately managing the city employees who carry out policy on a day-to-day basis, could sense they were not meeting the high performance standards they had set for themselves. Administration and delivery of municipal services and the decisions guiding these efforts were limited by the senior management team’s self-described inability to work well together. Silos, those vertical protectors of turf and self-interest that stifle action in the most promising of organisations, had been built by team members to the point that it was difficult to work optimally as, yes, a team. Talent and commitment certainly weren’t lacking among team members, but they believed a more cohesive group with targeted and focused leadership was needed to move their organisation and the community forward.

“We thought we could do better,” says Kerry Sefton, Group Manager, People & Systems for the Griffith City Council. Self-analysis, that harsh diagnostic which improves those who heed its call to action, helped Griffith’s senior management team see that its ability to lead was adversely affected by a lack of strategic planning and decision-making. Those, in turn, were being hampered by a lack of understanding of senior management team members of their individual strengths and weaknesses and how to work effectively as a unit.

There was, in a nutshell, the need for Griffith senior management to be visionaries and leaders, not just managers. They also needed to break free of the restraints created by that ever-paralyzing mantra – “We’ve always done it that way.”
“Most of the people here had come up through the ranks, so they were task managers, and now they’re in senior management, where you have to think strategically; more about the big picture,” Sefton says.

But, as with most households, businesses and governments in today’s world economy, financial resources were limited. Griffith’s senior management members knew they needed to take steps to improve their team, and in so doing, the community. They also realised they would need help from an outside advisor if they truly were to achieve formative change. However, funds were limited for the type of soul-searching and guidance they knew would be necessary.

THE SOLUTION

The City of Griffith turned to the expert coaches and change agents at The Coaching Room. Here, they found people who understand that for positive change and growth to occur, people and organisations must look at their present states of being to effectively drive that change. Coaches Joseph Scott and Jay Hedley helped individuals decipher individual and group dynamics, showing them how their behavior and ways of doing things were directly affecting administrative outcomes and maintaining the status quo.

The Coaching Room’s facilitators deftly guided the City of Griffith’s senior management team through the evaluation and training that set its members on a solid course toward enlightened and effective leadership.

With guidance from Scott and Hedley, the Griffith administrators took a hard look at who they were and where their organisation stood. This self-analysis provided a snapshot that would provide the impetus for change toward a new leadership and management model. Outlining the elements of good leadership and the characteristics of effective leaders, The Coaching Room guided the Griffith management team on a journey of self-discovery and self-determination.

“Where did we want to go; what kind of leaders did we want to be?” explains Sefton. “The coaching took us through that … The Coaching Room helped us through sticking points so that we enabled ourselves to develop and grow. We are now approaching issues and decisions as a team, which we definitely weren’t doing before.”

Using The Coaching Room’s “Translation Quadrants”, “Axes of Change” and the “Matrix” methodologies – designed to break down the status quo quickly to bring change that is integrated, lasting and based on issues unique to an organisation – Griffith’s senior management team’s members for the first time developed an overarching vision for their organisation. A guiding set of values soon followed, leading to fundamental change in how the organisation’s members perceive not only themselves, but also their group and its role in leading the organisation and community.

It may sound like an easy step-by-step process, but change is always hard, and the more it is needed, the more difficult it often can be. The Griffith project was no different. Resistance to change among individuals of the management team slowed the process, but here, The Coaching Room’s proven methods of maintaining team members’ focus on the impediments to improvement – keeping the status quo using long-held beliefs and methods – while encouraging transformation from within garnered the desired results.

“This is radical change for us,” says Sefton. “We wouldn’t have had these conversations prior to coaching from The Coaching Room.”

THE RESULTS

What The Coaching Room facilitators helped Griffith team members uncover came as no surprise, although the magnitude of the challenges it presented did. “We weren’t being open and honest with each other. We weren’t supporting each other properly,” says Sefton. “We were working in silos and that’s not helpful for anybody – for ourselves, our team, our organisation and certainly not for the community. So, that’s where we were and that was quite a fundamental revelation … we didn’t realise how negative the impact was in that way of working.”

Griffith senior management team members, Sefton happily admits, are now open with their opinions and constructive in their disagreements. They are committed to working collaboratively to solve problems and address issues, something that was not possible, she says, prior to The Coaching Room’s evaluation, coaching and advising. Those silos, so stifling to growth and change before, are gone.

“Each one of the (new set of) values really means something to us, and that is where we are taking in the whole organisation with the new approach. So, I would say that has been the most fundamental change and the foundation for the values is our vision and all the meaning that is behind it,” Sefton says. “It’s now not just one section of the City Council that says this or this. It’s going to have to be the whole Council. We are as one.”

Because of The Coaching Room’s guidance in identifying issues and finding solutions, the Griffith team now eagerly looks to the future for itself, its employees and the community it serves. Fresh approaches to collaborative problem solving have cast off the “always-done-it-that-way” mentality. Senior management is expounding the benefits of The Coaching Room’s coaching, conducting its own in-house training sessions based on what administrative team members have learned. These results, too, have been impressive.

“We’ve never had that many compliments of staff saying, “That was wonderful,” Sefton, says. “It is helping the staff individually, at home, with their friends and at work.”

ABOUT THE CITY OF GRIFFITH AND ITS GOVERNMENT

Griffith, a major regional center of about 25,000 people, is the Seat of the City of Griffith local government area. The city is five to six hours drive from the metropolitan hubs of Sydney and Melbourne. Roughly 400 employees come under the management umbrella of the City Council of Griffith.

TESTIMONIALS

Peter Brooks
General Manager, Griffith City Council
For all Local Councils in NSW (and Councils in other States) there is a strong requirement (both legislative and moral) to develop long term community strategic plans - these are labelled different strategies in different States - the real issue is whether the right attitude & culture exists in Council - both staff and Councillors to ensure that genuine community consultation and then excellent service delivery happens. To ensure that these 2 occur we at Griffith City Council wanted to be an employer of choice so we had the right staff with the right culture and attitude to deliver genuinely; a Community Strategic Plan that reflects community requirements and to deliver services in a customer focused manner.

The Coaching Room became involved in training and coaching like we had never experienced before and 100+ employees from across all levels and sections of Council experienced the unique techniques required to get staff thinking and changing the way that we worked together - the change has been astounding - we have taken the 1st steps on our journey of change.

Kerry Sefton
Group Manager, People & Systems (HR), Griffith City Council
When I arrived at GCC in January 2009 I identified that the (then) Manex Team mainly discussed operational matters with the strategic planning only evidenced at the annual budget setting time. There was little dialogue between the functions as to how we could assist each other or what pressures different sections were under. The silo mentality was well and truly ‘a way of being’, which wasn’t helpful to either the individual areas or to GCC in general. I found the GCC vision and set of values in the GCC management plan, these had to be searched for as no one could tell me what they were.

I was also aware that staff were treated inequitably, with little consultation within the Manex team or consideration of the impact of how individual employees were treated and how this would be perceived within the organisation. As though some rules applied to some sections but not others. The impact this has on my team in listening to valid grievances has been disheartening to say the least. There was and still is a perception that ‘if your face fits’ you’re OK and will be looked after. This is not a healthy way of being for an organisation that wants to provide the best possible services it can to the community.

The causes of this were:
1. The term ‘ this is the way we do things here’ prevailed, large numbers of employees with very long service; small town mentality, Council is a major employer in this city, many staff are related to each other by birth and marriage and therefore do not want to rock the boat as this could affect life outside work.
2. A lack of strong management to challenge the status quo, staff being recruited into positions without due diligence checks that they are competent to do the job, therefore large on-going catch up training programs required.
3. Poor/weak Leadership, decisions made on a Friday not upheld on a Monday, leading to a lack of trust and direction. Inconsistencies even between the senior management staff. This also reinforced the lack of trust between the Group Managers.... squeaky wheel, lack of co-operation.
4. No defined vision for the Council, therefore what is our purpose, what are measurable outcomes? Difficult to produce departmental strategic plans as there wasn’t anything to align them to.

What was made available to us by The Coaching Room was a process and a language that we could learn in order to communicate with each other and start to break down the barriers. The process covered a definition of leadership, what it is and is not, an identification that most of us are managers and not leaders and an awareness of what it would take to coach us to be leaders – ie. What sort of leader did we want to become? An opportunity for self-growth through group and one to one coaching. An opportunity to discover various models of behaviour and decision making to assist with strategic thinking.

The results have been phenomenal. We have learnt a new language and are able to communicate more easily. The Leadership training teased out of us what our long-term ambitions are as individuals, as a team and where we want to take GCC in future. Through the Leadership training we have developed a set of values which we are working on embodying and a vision to become ‘An Employer of Choice’, neither of which we had before The Coaching Room came on board.

We also have available to us a set of business models to run our strategic decisions through to identify if they are valid and feasible, seen from the position of four different quadrants. The Group Coaching has given us a safe place to open up and express our concerns about each other and how individual behaviour is perceived by the Group and could be perceived by the staff and does this ‘serve’ the values we have set for ourselves. The Enneagram (personality profile) has given us an awareness of how each member is likely to react and therefore another tool for communication and understanding from another’s perspective. How we can both harness this energy but also support each other and not exploit traits. I believe the one-to-one coaching is an essential element for embedding what was being learnt as a group, how as individuals were we resisting or supporting the process of change and what we needed to change within ourselves for progress to occur. The one-to-one coaching helped us to get ‘unstuck’.

Where are we now? As an organisation we have a set of values and a vision that we can share with staff, through the mechanism of the staff survey we can draw up a series of actions to embrace the vision and turn it into a reality. The Coaching Essentials Program which has been delivered to almost 100 staff has had a huge impact and is the beginning of breaking down the silo mentality and communicating across functions and departments. Through this program staff learnt about the Map/Territory Distinction and the Four Quadrants and now have a greater depth of understanding when interacting with other colleagues. There’s a ‘buzz’ around the place that did not exist before and staff are pushing the new Team ExL for change.

As a group we are definitely more honest with each other, more supportive, wanting to be more strategic.

I myself, I feel happy that with The Coaching Room, I have been able to introduce the opportunity of change into GCC, but it is going to take all of us to maintain the momentum, make change happen and turn the vision into reality.

The results have been superb, fantastic, and revolutionary... It’s been a big year.
I have become more confident in accepting myself as I am, learnt aspects of what has been holding me back and which behaviours have not been serving me well, but also that I have value, the one to one coaching has opened up a range of opportunities for me. I have really accepted the value of ‘showing up’ and being totally open with people and feel liberated...

Max Turner
Group Manager - Business, Cultural & Financial Services, Griffith City Council
Pre our coaching and training, the old management executive team (Manex) were stuck in a rut so to speak in terms of thinking and acting strategically. We were focussing more on operational issues and ensuring that our own “turf” was protected. All of this produced an air of disengagement and distrust of each other in certain cases.

We were not working together as a unified team and the rest of the organisation sensed this in our approach to managing and leading the staff within our different areas. We were not effectively dealing with the key issues facing us. Causing this was:

1. A lack of trust in each other to deal with the harder issues and leaving it up to each other to confront with those issues.
2. Self-interest in regards to protecting our own areas of operations.
3. A lack of openness and honesty in communicating with each other on some of the key issues facing the organisation and how they would impact on us, possibly individually.

For The Coaching Room to come in and see how we were operating (and failing) from a completely neutral and new perspective, was exactly what was required. The Coaching Room provided an opportunity to tell us how it was and get feedback from a totally external perspective. It also provided us with a mechanism to start communicating to each other in an open and constructive environment, ie a facilitative approach which is assisting in breaking down some of the reserve and hesitancy in bringing out the real issues that had been stopping us from operating and leading in the best way possible.

The results are greater awareness of each other’s strengths and weaknesses. A greater understanding of what each of our personality types are through the tools, principles and models learnt in the Coaching Essentials program. The Coaching has been invaluable on both a group and one-on-one session basis - ie. Working as a group has given us a shared experience in working together to develop and define what the organisations core values are and also a greater ability and understanding of what it means to work together towards a common and shared set of goals.

The one-on-one sessions have been most valuable to me on a personal development side of things and has helped me in prioritising workloads, communicating with people better and facing up to and resolving issues that have been previously difficult to deal with as effectively and as timely as I felt were necessary or required. I feel more confident and self assured in my ability to be an effective leader for the organisation as I move forward with the coaching and training and that I have the ability to keep developing and improving for myself going forward.

It has been invaluable to me and I look forward to each session coming up. I had not thought that the coaching would have had the impact it has had on me and feel fortunate to have had the opportunity to have this level of coaching both from a Team ExL perspective and personally. The Coaching Room and in particular Joseph and Jay have provided the expertise, challenges and honest evaluation that we needed to improve both as a team and as individuals and which is an ongoing process.

Alison Balind
Manager, Communications & Community Development, Griffith City Council
Prior to undertaking the sessions with the Coaching Room, Griffith City Council’s management executive, while functional, was not a particularly cohesive unit. The general feeling of the group was to protect each department’s own interests rather than taking a step back and dealing with issues from a strategic level. As a result, some decisions were not made in a holistic fashion and this led to an air of distrust that was extremely counter-productive. While there were some ‘alliances’ within the group, the silo-mentality persisted. It was a particularly unhealthy environment that filtered through the whole organisation.

Upon reflection, self-interest was the main cause that maintained the status quo. This can be evidenced by the practices that were employed across a range of council functions from recruitment to budgeting processes. It was the case that people protected their own patch before considering any other area. While it may not be the view of others, that is very much my view and experience.

Engaging The Coaching Room was like turning on a light when you are standing naked in front of a mirror – the flaws were on show for us all to see and while the image in front of us was familiar, it was not really the prettiest picture we had seen. By firstly acknowledging as a group that there was something going wrong, the initial steps towards effecting change were made. But it is still fairly early and we have some way to go before the change I believe we are hoping for will be evidenced throughout the whole organisation.

Working in-group sessions and with one-on-one coaching, the opportunity to identify what, specifically, are the barriers to change were made easier to identify. Gaining a better understanding of how people’s perceptions are developed and learning – or more importantly remembering – what our areas of responsibility are, has been crucial.
While it is a constant process to remember the information and models presented throughout all of the sessions, it becomes easier with practice – like everything. The Manager-as-Coach training program helped to cement some of the earlier learnings for me because revisiting them throughout that process provided a little more clarity. Right now, I feel that I am more balanced within myself – while I still struggle with the time management stuff, that’s my issue – but I find there is less fluctuation in my moods and I am much more comfortable within myself as a leader.

It was an outstanding opportunity and I am grateful to Joseph and Jay (and Kerry) for their efforts with Team ExL but more importantly with me. They have opened the door to a better understanding of why I have done many things in the past and I find I am challenging myself daily to be a better me – or more specifically the real me.

Dallas Bibby
Group Manager Operations, Griffith City Council
Manex (as it was then termed) had realised that there was a culture throughout the whole organisation where staff were stagnant, unwilling to accept change, disgruntled, conflicting with management and their fellow staff members, with many thinking they lacked direction.

This was seen as a reflection on Manex as not providing good Leadership. Manex was seeing itself as disjointed and not having team orientated goals with departmental conflicts, mostly due to competition for budget. This selfish, silo mentality meant that we often forgot the organisational goals that we should have been pursuing.
Most of the time, self centredly, we were protecting our departments from resource constraints, as there was not enough to go around. My main issue was that we were always building new things and accepting new developments, without due consideration to the ongoing maintenance which would result in more pressure on staff as the numbers in the Operations were not increasing. Also we realised we needed to engage the rest of the staff with change management.

By introducing The Coaching Room it bared our souls and exposed the individual baggage that was not serving the Manex team and us well. Some of my baggage was long standing, building up from many trials and tribulations and experiences in the past. We were not genuinely operating as a team and therefore getting the best results for the organisation and the staff.

Group sessions and especially the sharing circles made us all open up to give a better understanding to the other team members of how we feel and showed the reasons why we acted in our own particular way. The models have given me a better understanding of the inner me, some bad, some good, but this now is allowing me to make improved judgments. The 1:1 coaching resolved that I should accept what is and move on rather than linger in the past and worry about lost opportunity.

I believe with setting our 5 Values, that the team is embracing them, with myself although probably previously utilising Honesty, Love and Passion, I am now working with increased Integrity and hopefully showing greater Inspiration. The team now has evolved into Team ExL with all showing love to each other and being considerate of the constraints of other members. The organisation is transforming with staff mostly more comfortable to deal with as they can see that Team ExL is genuinely listening to them.
There is still ground to cover yet and we need to refresh each other regularly.

The process has certainly made me more comfortable with what I am and has allowed me to develop into an improved contributing team member of Team ExL. The process has been very good and my thanks are extended to Jay and Joe for their achievement in bringing Team ExL team members together as a genuine team and introducing change management to GCC.

Coaching
Executive Coaching
Coach Training
Leadership Coaching

Leadership & Intentionality - Creating Intentional Leaders

noreply@blogger.com (The Coaching Room) — Thu, 03 Mar 2011 23:22:00 +0000

The undiagnosed virus

Most leaders are managing more than leading.
As leadership heats today's leader burns up in details.
Today's leader focuses on the what, rarely on the why (the what is important) and never on the why the why (why the why is important).

If you find yourself or your leaders showing symptoms of the above maybe you are suffering from the 'Intention Deficit Virus'. A seemingly contagious dis-ease that thrives throughout many organisation's culture.

We believe that this virus is a by-product of yesteryear's management efficiency outlook, that most leaders have failed to move through. You may be wondering why leaders struggle with this. Well, let’s take a look...

Have you ever thought or said to someone... ‘You know I think I might have a cold, I’m not sure as I don’t have any obvious symptoms, but I just don’t feel right’. You may also have noticed that your performance at work or maybe in the gym just wasn’t there. Yes? That is exactly how the ‘Intention Deficit Virus’ affects organisations and its leaders. It just goes on undiagnosed.

Diagnosis

The ‘Intention Deficit Virus’ is as it says, a deficit of intention. Suffered by the leader through failing to distinguish between what the leader is attending to and the intention behind the attending.

Yet, here is where it the virus gets smart, as viruses do once we diagnose them, and try to rid ourselves of them. The Intention (at first view) may seem fitting even admirable - The organisation 'needs me to do this' or 'we don’t have the resources to have others doing this, so I will add value by supporting this need'. Though this simply creates a fertile environment for the virus to replicate and grow.

The first step in becoming aware of our intentions is part of the way to ridding ourselves of the deficit virus. However, just knowing our intention is not the cure...

We need to ask:

• What - am I attending too?
• How - is this displaying leading or leadership?
• Why - am I doing this?

This is where we have to jump logical levels, to go meta, above the current line of inquiry, because of course there is intention in all attention.

What we need to ask to be 'healthy' (intentional) leaders is:

• What is the quality of my intention?’
• What do I intend with what I attend to or give my attention to?
• What is the intention of my intention?

The Cure (not the band...)

As you start to ask yourself these questions, you start to become a healthy leader again. You begin to once again see the bigger picture. You have a great big why with which to lead with.

With a big enough why, the what will start to be done by the people tasked with the 'what' namely 'Managers'. In fact as we look at the formula of management and leadership in these terms, we can broadly say:

• Management = Attention
• Leadership = Intention

As managers ask 'what and how?' the leader’s role is to ask or know 'why?' . This is the exploration of intention.

So I ask you as a leader:

• What are you going to apply 'your why' too?
• What are you doing right now that is suffering from the 'Intention Deficit Virus'?
• How much value to the bottom line of your business do you think you could add if you textured your leadership with intentional intentions? Given that - from this perspective - what would you be attending to?
• How much more of an effective leader can you sense yourself as being as you realise you can now rid yourself and eventually your organisation of the 'Intention Deficit Virus'?

Living and Leading with intentionality and on purpose forms a significant part of our leadership coaching and leadership training programs… maybe its time you got a check up with us!

Coaching
Leadership Coaching
Management Coaching
Executive Coaching
Coach Training

How work-life balance can transform our society | Video on TED.com

noreply@blogger.com (The Coaching Room) — Wed, 09 Feb 2011 23:22:00 +0000

By Nigel Marsh

Nigel Marsh: How to make work-life balance work | Video on TED.com

Cognitive Flexibility - The Stages of Ego Development and Leadership

noreply@blogger.com (The Coaching Room) — Mon, 07 Feb 2011 20:40:00 +0000

Cognitive Flexibility - Stages of Ego Development - Adult Development

By Peter Holliday - Integral Executive Coach at The Coaching Room

“What are you trying to tell me? That I can dodge bullets?
“No, Neo. I'm trying to tell you that when you're ready, you won't have to”
Neo and Morpheus, The Matrix

Introduction

As a coach I am consistently blessed with the opportunity to work with individuals from varying backgrounds, assisting deep transformation on both personal and professional levels. I firmly believe through this work that separation of these two domains is impossible; your Way of Being in the world is with you both at work and at home. Your Way of Being knows no context except to help you function as best you can inside the world of what can sometimes be your own limiting beliefs and structures. But this functioning can be expanded by developing your cognitive flexibility. In this paper I will be outlining the stages of flexibility, how they are measured and how they can be used in within certain settings and applications.

For the purposes of this article I will be looking at how cognitive flexibility affects the ability of leaders and executives to transform both themselves and their company, and maybe even the world around them. In order to do this I will be framing this concept within the stages and levels of ego development as proposed by Dr Susanne Cook-Greuter (Cook-Greuter, 1985). I have found that the Nine stages of Ego development as measured by her SCT-i (Sentence Completion Test – Integral ) nearly perfectly reflect ad embody the progressive stages of cognitive flexibility as they emerge in human beings. While some people have issues with their whole self being reduced to a certain set of distinctions, (which I can wholeheartedly agree with in some instances); it is remarkable how often the Ego Development framework and client are in complete agreement.

Flexibility by definition

Flexibility is the ability to expand and contract according to a certain set of arising conditions or circumstances, and then resume original shape or form. It is also thought of as being not locked in or rigid, but in some ways malleable, and so it is the same for cognition or functioning in the cognitive domain . In terms of thinking, it is the ability to do a large number of things at one time, and to act in a very situational manner. By this I mean the ability to respond appropriately to the conditions as they arise as opposed to reacting. In another words, other than trying to make the situation fit your map, it’s adjusting yourself to fit the conditional requirements arising around you.

Several studies (Cook-Greuter, 1985) (Torbert & Rooke , 2005) (Rooke, 2001) indicate that cognitive flexibility (also known as ego development) is a major, if not the major, determinate in developing successful leaders that can actually sustainably transform companies. Jim Collins now famous book Good to Great (Collins, 2001) is a fine example of just how much difference a leader with a high degree of mental flexibitly can really make to an organisation . It is of interest to note that ALL of the CEO’s that led their companies to greatness in this book over the length of the study reflected the capacities of the later and more developed stages of ego development, and extremely high levels of cognitive positioning.

Levels of flexibility

To a large degree, an individual’s ability to position themselves into situations in different ways or perspective is limited by their world-view. A person’s world-view is literally their map for navigating the outside world, and often incongruity between this internal navigation system and the outside world is the source of constant tension, as the map is not the territory, and an inability to understand or embody this understanding is what leads leaders and executives into constant trouble. The ability to adapt to situations and be flexible in your interaction with the outside world and the other humans inhabiting it is not a simple you either have it or you don’t affair, it progresses in stages.

Level of flexibility- increasing | Characteristics | Strengths | % of Research Sample

1. Opportunist
- Pre-Conventional
- Egocentric
- Wins any way possible. Self-oriented; manipulative; “might makes right.”
Good in emergencies and in sales opportunities.
- 5 %of research sample

2. Diplomat
- Conventional
- Ethnocentric
- Avoids overt conflict. Wants to belong; obeys group norms; rarely rocks the boat
- Good as supportive glue within an office; helps bring people together.
- 12% of research sample

3. Expert
- Conventional
- Ethno-Centric
- Rules by logic and expertise. Seeks rational efficiency.
Good as an individual contributor
- 38% of research sample

4. Achiever
- Conventional
- Ethno-Centric
- Meets strategic goals. Effectively achieves goals through teams; juggles managerial duties and market demands.Well suited to managerial roles; action and goal oriented.
- 30% of research sample

5. Individualist
- Post-Conventional
- World-Centric
- Interweaves competing personal and company action logics. Creates unique structures to resolve gaps between strategy and performance. Effective in venture and consulting roles.
- 10% of research sample

6. Strategist
- Post-Conventional
- World/Cosmo-Centric Generates organizational and personal transformations.
- Exercises the power of mutual inquiry, vigilance, and vulnerability for both the short and long term. Effective as a transformational leader.
- 4% of research sample

7. Alchemist
- Post-Post Conventional
- Cosmo-Centric
- Generates social transformations. Inte-grates material, spiritual, and societal transformation. Good at leading society-wide transformations.
1% of research sample

Expansion

Each of the stages above represents stages of development that correspond to increasing levels of mental cognition and flexibility. You can see from the chart above, levels of flexibility range greatly, but in general the greater depth, span and degree of flexibility, the better. The greater the altitude of your world-view, the larger your ability to navigate certain situations or problems. The ability to be flexible in various leadership or executive situations is something that does and can be developed over time with the right injunction and or practice.

Although there are seven rough stages listed above correlating to executive positions in which they are most readily found, there are four main or general levels or switch-points that mark a substantial increase in flexibility and world-view. These switch-points mark increases in being able to register or see both inter-connectivity and the ability to hold perspectives of other people as if they are your own, before making a choice or decision. You can see how profoundly this capacity would affect people in leadership positions. The four main switch-points relate directly to the amount of people that an individual’s perspective can hold or relate to in the following ways:

Stage 1 – Ego-Centric – it’s all about me and what I want – A 1st person perspective

Stage 2 – Ethno-Centric – It’s about me and my group and people that I can relate to - Family, Religion, Race – a 2nd person perspective

Stage 3 – World-Centric – What’s good for all of us as a global population - a 3rd person perspective

Stage 4 – Cosmo-Centric – What’s good for all people as a global family and the universe in general - a 4th to 9th person perspective

Each of the stages above builds on the one below it, and some sense provides the foundation for the new, higher reality to emerge, given the right challenges or conditions. Some people grow through all 5 stages during their life, others remain at one stage for their entire life. It seems that a certain amount of the reasons for growth and change are as much nature as they are nurture.

Applications – Theory to Practice

Now that we have explored the stages of flexibility in reference to worldview it seems only reasonable to now explore the application of this in the real world.

Functional Fit – an Integral approach to Human Resourcing

Functional Fit is simply placing a person in a role that fits that person’s level of flexibility or degree of cognitive development. For example I would not employ some one at the Expert level (Stage-3) of consciousness in a leadership role. As leadership is about going outside the boundaries and Experts (Stage-3) rely on the systems and liner thinking as their cognitive map boundaries and they need rules to function. So in this sense there is a certain amount of ethics implied in Functional Fit, as it takes into consideration two or three immediate allowances, such as:

• An Expert placed in this situation would suffer undue anxiety at constantly being in a position requiring work in a sphere outside their developmental capacities

• What they create in this sphere would be bounded by restraint of the conformity, and their deep desire to fit and hold the status quo in the pre-existing frameworks; as opposed to going beyond them

• Experts by nature operate from a craft or linear style logic, and tend not to respond to situations but rather to react. So you could see how having a CEO or leader in this position that reacts to a market without considering the outcome could have undesired results for many companies

Further matching examples for instance would be for a role in sales. Someone at the Achiever (Stage 4) level makes perfect sense, as they thrive on competition and the ability to obtain financial success, and so the job role equals the developmental match, brining about performance in that given role…it is a Functional Fit...

Again Leaders and CEO’s that change the game nearly always test at the higher levels of flexibility,(at least Stage-5 and above-usually Stage-6), and the ones that don’t, do not bring about sustainable transformation; just short term rearrangement for personal gain. Thinking about how their choices impact the world is just not on their radar.

So from these very basic examples we can see how much more efficient it is to employ people to roles that are developmentally specific to the employee’s level of cognitive flexibility . For an extended and far more detailed description of this matching process and the dilemma of incorrect matching please consult: Organisational Transformation requires the presence of leaders that are Strategists and Alchemists (Rooke, 2001).

Applying Levels of Flexibility to Type – Using personality profiling correctly

One of the most common things we hear from HR specialists and employment agencies is “but we do personality testing!”. Personality testing and developmental assessment however are not the same thing.

A useful way to think about this is Vertical vs Horizontal. Personality profiling tools like Myers Briggs or the Enneagram are a horizontal approach to profiling. Developmental stage level is vertical. As an example, you can have an entire room of INFJ’s (Myers Briggs) or any other Myers Briggs type for that matter but all a different stages of development. So even though they are all the same type, depending on their development, they will all behave very differently. A person at the lower stages of the spectrum will be behaving in a way that self serves them in to a position of getting what they want out of the situation. While another person of the same type but at the higher end of the spectrum will be focused on how he can create world peace. Both people are exactly the same type but behave extremely differently.

So with just one simple example you can see the relevance of developmental profiling as an addition to horizontal personality profiling. In my opinion they should always be used in conjunction.

In my work as an Executive Coach I have found the one profiling tool that successfully integrates both horizontal and vertical stages into a more comprehensive overall profile is The Enneagram - specifically the particular type of the Enneagram modelled by Riso and Hudson at the Enneagram Institute (Riso & Hudson , 2010). This specific profile integrates the levels of development into levels of health, which closely correspond or mirror the levels of cognitive flexibility.

This almost seamless integration of both the vertical and horizontal axis of personality typing is why we at The Coaching Room we use the Enneagram in all of our coaching sessions. We find it the easiest and most accurate integrated profile for allowing us access to a client’s world in the shortest amount of time. While the Enneagram doesn’t cover all the bases, it does give you a fantastic starting point without having to combine multiple profiles.

Conclusion

At The Coaching Room one of the most consistent things we are continually asked to facilitate in executives or leaders is a shift in their degree of cognitive flexibility or level of development, “I want to go to the next level”. For a shift in a way of being or level of development we often recommend Integral style Coaching.

Integral Coaching combines the use of a rigorous subject/object theory methodology with ongoing developmental practices; specifically designed and tailored to each client based on their unique AQAL constellation and way of being in the world. Through the ongoing adherence to these practices the client is nurtured and supported into first tasting, then embodying, their New Way of Being in the World, at the next level. Coaching Room Coaches are well-educated tour guides, helping guide clients through the cartography of their new mental landscape.

Bibliography

Wilber, K. (Performer). (2011). Integral Spirituality - A Deeper Cut. S. True.
Wilber, K. (2000). One Taste - daily relfections on integral spirituality . shambhala.
Collins, J. (2001). Good to Great. Harper Business.
Cook-Greuter, S. (1985). Ego Development - The nine levels of increasing embrace . paper , integral Institute , psychology .
Riso, D., & Hudson , R. (2010). The Enneagram Institute. Retrieved from The Enneagram Institute: www.TheEnneagramInstitute.com
Rooke, D. (2001, October ). Organisational Transformation requires the presence of leaders who are alchemists and strategists . Oraganisations and people , 4.3 .
Torbert, W., & Rooke , D. (2005, April ). The seven transformations of leadership. The harvard business review.

Footnotes:

1. The SCT-I is a 36 item unfinished sentence questionnaire, adapted from, what was the pioneering work of Jane Loevinger’s original Washington University Sentence Completion Test.

2. Cognitive is a term that is widely used and for the sake of all involved could use with a firm definition, as it seems to mean different things to different people. In integral theory it is used not in reference to thinking per see but in context to the ability to take perspective of both self and other. A clear distinction between this definition and that of linear deductive thinking could alleviate a lot of the confusion encountered when different people use this term.

3. It is worthy to note that Skills are important as well, and just having a highly flexible mind is not purely enough to make great leaders. I am simply suggesting that at the leadership level of large companies business skills are at about the same general capacity.

4. It is the belief of many of the theorist referenced in this paper that one stage of development or flexibility stage takes about 5 years to pass through. The only thing that has been quantifiably proved to accelerate this process has been mediation, or any form of Subject/Object injunction. Recently Integral Coaching and it’s continual use of metaphors as a way of employing the Subject/Object method during coaching sessions, while focusing on holistic development. This new technique offers a new and as yet un-qualified potential to shorten this developmental time frame.

5. It is worthy of mention that several theorist’s such as Ken Wilber include a possible 6th stage that is referred to as Kosmo-Centric. The K in Kosmo-Centric alludes to the fact that other realities may in fact exist, and takes these into account, the allowance of other energetic realms associated with altered states, such as – Subtle, Causal and Non Dual. A more in depth focus of these possible states of being can be found in (Wilber, 2000) (Wilber, Integral spirituality - A Deeper Cut, 2011)(Wilber, Intergal Spirituality - A Deeper Cut, 2011).

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Leading The Inner Game - Meta Stating & Emotions

noreply@blogger.com (The Coaching Room) — Tue, 07 Dec 2010 06:09:00 +0000

If Leadership is about anything - like Coaching, it is about pacing and leading the inner game of the individual and the collective. Dr Michael Hall below writes about the Meta Stating process that a Meta Coach uses to facilitate empowerment. We teach Leaders to do the same as part of our Leader as Coach training program. This a terrific article - Dr Hall has permitted us to reproduce here.

META-STATING AND EMOTIONS
By Dr L.Michael Hall

If the Meta-States Model offers anything, it offers some very powerful processes for detecting your emotions and managing those emotions from a higher level. When most people first experience Meta-States as a Model, the process seems counter-intuitive, it seems paradoxical, and the last thing they would have thought of or utilize for emotional mastery— yet it is the most effective method.

So what does the Meta-States Model say about “emotions?” First that there are levels of emotions; that is, emotions do not occur just at one level, but multiple levels. First there are primary emotions —direct and emotions that are in direct response to a stimulus in the world. Theorists tend to posit that there are anywhere from 7 to perhaps 20 primary emotions. I follow Robert Plutchik (The Emotions) who posited the following primary emotions: joy / sorrow; anger / fear; anticipation / surprise; acceptance / disgust; tension / relaxation; love / apathy. Then, when you begin mixing these primary emotions, you get secondary emotions — similar to how mixing primary colors gives secondary colors.

Then above and beyond primary emotions and various mixtures of those emotions, there are the meta-emotions of your meta-states. These arise due to your self-reflexive consciousness as you associate emotions to emotional states. To detect these and to flush them out, just inquire, “What do you think and feel about X state?”
What do you think and feel about anger? What emotions do you experience when you experience anger? Or fear, sadness, anxiety, guilt, tenderness, love, joy, etc.?

Now generally speaking, when you bring a negative emotion against a previous emotion, you set the second negative emotion as a frame about and over the first emotion. Now you have fear of anger; anger at your fear; shame about your guilt; fear of relaxation; anxiety about anger, and so on. Do this and you construct a “dragon state” within your mind-body system so that you are essentially in self-attack. And the energy of the meta-emotional state has no where to go except against your mind-body system. Then you will pay for this construct by experiencing mental and emotional suffering.

Yet here also begins the processes that seem paradoxical and counter-intuitive. If you bring emotional states as acceptance, observation, interest, curiosity, appreciation, learning, etc. to your negative emotions, your “negative” emotion will change. Typically the intensity level of the energy of the emotion will be reduced so that you’ll be able to handle it much better. Calm anger, acceptance of fear, curiosity about sadness, appreciation of anger, etc. transforms the primary emotional state so that it can be much more useful and resourceful.

When you meta-state your primary emotional state with resourceful emotional states, you are in a position to qualify your emotional states in ways that will transform them into allies that will support you rather than diminish you. So in Neuro-Semantics, we don’t repress emotions, nor do we suppress them as much as we meta-state them and transform them into resources. This creates a new level of emotional intelligence and effectiveness.

So when you next experience a negative state, the first thing to do is to bring a state of calmness to the experience. Step back in your mind for just a moment and appreciate that you just received a signal— a communication signal. And just observe it. What is the signal about? Something “out there” in the world? Something within your mental mapping about something? What?

Next bring states of curiosity, interest, and exploration to your primary state. Curiously explore how you just created that negative emotion. Accepting that the emotion is yours, and that you created it within your mind-body system, you now have an unprecedented opportunity for deepening your self-knowledge and self-control. Wow! And, once you discover the process, then you can meta-state yourself with a strong sense of commitment to yourself and others as you choose the best way to respond to the situation that has triggered the emotion.

This means that you are creating new adjustments to your life-coping maps, making yourself more effective, enriching your relationships, and properly using your emotions, especially your negative ones. And while doing this, meta-state yourself that it is just an emotion (not “you,” don’t identify with the emotion and personalize it). It is just an emotion— a somatic energy response giving you a signal. Now you can choose:

What would be the best response I can now make?
Act on it; explore it some more; notice and ignore it; act against it; etc.?
Is the emotion appropriate, accurate, useful?
What resource would texture and qualify it making it more ecological for me?

Emotions — we all have them, they are a vital and important part of our mind-body system, and like the rest of the system, they are fallible and can easily be mis-used, abused, and become problematic for us. Emotional mastery and intelligence requires awareness, monitoring, managing, meta-stating, and then using them effectively.

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Women in Leadership Sydney (WIL)

noreply@blogger.com (The Coaching Room) — Mon, 06 Dec 2010 00:48:00 +0000

The Coaching Room is very proud to promote Women in Leadership in Sydney, Melbourne and Hobart.

Women in Leadership (WIL) is a monthly breakfast meeting, created and sponsored by The Coaching Room.

Having coached Leaders in organisations for almost a decade, our experience of the opportunities (including support and networking opportunities) available to male and female Leaders has often seemed unfairly balanced toward the male Leaders.

It has been a concern at the forefront of The Coaching Room’s mind for quite sometime now, and so this year rather than just thinking about it, we have decided to do something about it.

We have created something that will provide Women in Leadership with a real and genuine space to develop deep and accelerated relationships with other like-minded women (also in Leadership positions), as well as the opportunity to grow, feel supported, learn, make friends and have fun, whilst making a difference for other Women in Leadership.

Add to this the support of our world-class Leadership coaches, and you have a very powerful opportunity for sustained Leadership growth.

Our next WIL breakfast program to be held in Sydney - will be this Friday the 10th of December. We will be releasing the 2011 calendar in the next 2 weeks.

We will be restarting WIL in Hobart next year - and hope to kick off WIL
in Melbourne in February 2011.

If you are in a leadership role and would
like to join one of our Women in Leadership Group - contact
jay@thecoachingroom.com.au

SOME OF THE INTENTIONS OF THIS GROUP AND BREAKFAST ARE:

• To provide a confidential and safe environment to be ourselves
• To recognise and have a voice for our Leadership opinion
• To gain vitality in our way of being as Leaders
• For everyone invited to connect, develop their Leadership capabilities, authenticity and friendship with other female CEOs and senior leaders in Hobart, Melbourne and Sydney (We will also be expanding to Brisbane over the coming months)
• For each of us to give of ourselves to those at the breakfast, in support of our Leadership growth, understanding and challenges
• For each of us to bring our challenges and successes - to share, so that others in the breakfast may celebrate with us and support us
• To have some timeout with like minded people in similar professional situations
• To make a stand for women in Leadership in what is a top heavy male dominated Leadership environment
• To connect us all in pursuit of Leadership excellence

For more information or to join one of our WIL programs, contact jay@thecoachingroom.com.au or call 1300 858 089

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5 Principles For Unlimited Motivation in 2013

noreply@blogger.com (The Coaching Room) — Wed, 01 Dec 2010 03:20:00 +0000

By Joseph Scott & Jay Hedley of The Coaching Room

In life we need energy to live, to exist and to do things (with our life and with others). Yet sometimes we can miss life by simply talking ourselves out of it. Just like this:
• I just can’t be bothered…
• It’s just too much effort, I’m tired…
• It’s not worth it, who cares?
• Sure, one of these days…
• Yes, I know that I should, but…

Sound familiar?

If this sounds like you, and you are saying this to yourself and or to others, you are lacking one of the key ingredients in the recipe of life; motivation:
MOTIVATION; a psychological process that arouses the individual into action, toward a desired outcome or goal; the reason for the action.
So, we can define motivation but does that help? Usually not enough! What is this thing called ‘motivation’? Where do you find it? How can we take responsibility for our own motivation?

The 1st Principle is ‘motivation is not a thing, it’s a process’, it is not a real noun. You will never trip over a hunk of motivation that someone has left in the bathroom, nor will you find a chunk of it in the fridge! Has anyone ever bought a kilo of motivation from the shop? I think not!

If that is the case, then what is motivation, how can we be motivated and more importantly how can we motivate ourselves?

Would you like unlimited motivation, does this interest you? If so, read on because that is the design of this article.

Motivation is a set of thinking strategies or processes that we run for ourselves... Did you notice what you just read? ‘...That we run ourselves!

What does this mean? It means that we are responsible for how motivated or not we are in every moment of every day! It means there is no point looking to someone outside of ourselves to provide motivation for us; in fact it is impossible for another person to motivate us, only we can decide what is or is not motivational to us.

Principle No.2 to unlimited motivation is that ‘we are responsible for the amount of motivation we have’. Can you start to sense the power you have over yourself when you take responsibility for you?

You are responsible for yourself—what you say and do, what you think and feel, the way you structure and frame what you want.

Have you ever felt empowered? On top of your game? When and where? In what context?
How empowered did you feel? So now, as you remember that state, allow yourself to become aware of your two private inner powers of:
• Thinking: representing, believing, valuing, understanding, reasoning
• Emoting: feeling, somatising, emoting, valuing

In the context of that experience of empowerment, also notice your two public or outer powers by which you can influence yourself and the world:
• Speaking: languaging, using symbols, asserting
• Behaving: acting, responding, relating, etc.

How does it feel as you just notice and enjoy these powers? How fully do you feel them now? Access them so that you begin to feel these powers. What do you need to do to amplify them? Do you appreciate these powers?

What else is it that drives us to feel motivated? What drives motivation? Further, how does motivation drive us toward what we want, need or believe? What is this fuel?

The answer brings us to Principle No. 3, ‘emotions are the fuel of motivation’ and ultimately are what drive us! Let us take a look at how emotions ‘drive or move us to action; the best place to start may be with the word ‘emotion’.

E-motion, as we look more closely at this word we can see its structure.

‘E-nergy in motion’;(e motion). Our emotions are our energy. Typically we can put emotions’ into three distinctive categories:
• Positive
• Neutral
• Negative

As we can define our emotions into these three simple types, then what does that also say about our energy? Well, we can make the same distinctions for our types of energy; positive, neutral and negative energy.

This leads us to Principle No.4, that ‘People are motivated and can motivate themselves using these 3 different types of energy’.

The affect of positive emotion often gives us the energy to move toward what we want or need, we somehow feel pulled or drawn (motivated). As we experience neutral emotions we can ‘take it or leave it’ and with negative emotions we experience discomfort, a form of pain and we (are motivated) try to get or move away from the cause of such. We can represent this with a diagram:

The Axis of Motivation

Whether we move away from the pain and consequences or toward the good feelings or outcomes in our life, both create energy that we put into motion to do something. This is motivation (propulsion). Now what this gives us is a strategy for developing unlimited motivation for anything we want to do or have in life.

Typically, human beings have a preference to which end of the motivational axis they become or get motivated by. We can ask ourselves some questions to identify our own preference for getting motivated. Ask yourself the following questions and notice if you are motivated toward what you want or away from what you don’t want:

I get out of bed in the morning
• Because I have to (away from)
• Because I want to start the day (toward)

I take my eat well and regularly
• Because I want to be well and live life as fully as I can (toward)
• Because if I don’t I will become unhealthy or possibly ill (away from)

When asked I will go out and socialise with others
• Because I like to meet and be with other people (toward)
• Because it is rude not too and I don’t want to upset anyone (away from)

I keep my home clean
• Because I like it like that (toward)
• Because I get moaned at if I don’t, or someone unexpected may come round (away from)

I go to the gym/exercise
• Because I want to get the health benefits from it (toward)
• Because if I don’t my health may get worse (away from)

I do generally things
• Because I can
• Because I have to

How many ‘towards’ or ‘away from’ did you identify with? Most people will find themselves using motivation at just one end of the axis, either mainly toward or mainly away from.

Now that you have this understanding on how YOU are typically motivated, we can move to Principle No.5. This final principle is the one that brings all the other principles together, and will show you how to get unlimited amounts of motivation for the rest of your life!
Principle No.5 is ‘Combine both away from and toward energies at the same time, and you will create a personal motivation system that propels you into action!’

By becoming more aware of the other energy available to you, at the other end of the motivation axis, you can ramp up the emotional motivation to get you to take action, to feel motivated and finally in control of you!

Either now or later, take 5 minutes to take yourself through the unlimited motivation pattern below. These 5 simple questions can be applied to anything that you need more motivation for, any time, anywhere. After you have used this pattern a couple of times you will be motivating yourself and possibly other like an expert!

THE UNLIMITED MOTIVATION PATTERN

Identify something in your life you want to have or be more motivated about (this can be anything, getting out more, going to the gym, or doing the housework, anything...)
Once you have identified something, write it down so you have a record to remind you of what you are working on.

Notice your current motivation style associated with this activity. Are you motivated away from or toward? If you are away from read and ask yourself part A, if you are toward, read and ask yourself part B (below).

Part A. You are moving away from the pain or consequences, but you can put up with it for a while. First notice how real the discomfort is, what else could be a problem or even more painful if you don’t take action on this. To add even more energy to your motivation notice what you will get that is good or pleasurable once you have taken the action or started the activity. Notice how good it feels and how good it will feel when you have completed this activity... So as you experience all of this about that activity, notice just how much energy you have for taking the step to be doing it... Go do it then!

Part B. You are moving toward the activity, but it doesn’t pull on you enough to take any action. First notice just what attracts or pulls you toward it in the first place, that’s right, now as you think about that, ask yourself, what is important to me about this... What does the importance of this mean to you, how do you feel about it now, knowing this? Just imagine what it would mean if you never did this, you would never realise this meaning and its importance. It could be the start of procrastinating on other important and meaningful things in life, you wouldn’t want that to be true, would you? Be with this awareness, notice the heightened pleasure and possible pain if you don’t act on this as soon as you can... Just now, notice HOW much energy and motivation you know have for this... Get on with it then!

Congratulate yourself on doing or starting the activity, notice how well you can motivate yourself to take the actions that are important to you. Notice the sense of independence and pride you have for yourself as you read this and start to take the first steps to becoming expert at developing your own motivation, imagine the possibilities you now have for your life...now.

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Executive Coaching - The Sum of Us - A brief look at the ‘Lines of Development’ lens in Coaching

noreply@blogger.com (The Coaching Room) — Wed, 01 Dec 2010 02:17:00 +0000

By Pete Holliday - Executive Integral Coach

“In Coaching, the value of having a developmental lines lens is that it helps us appreciate where we excel and where we do not, where our greatest potentials are evidenced, and where our weaknesses may need some attention” Laura Divine, Co-Creator of Integral Coaching®

Most forms of coaching suffer from two major inadequacies: a lack of structure in the form of coaching methodology, and a general and non-specific approach to development. This article addresses the latter of these two issues - a more holistic approach to development through the use of specific developmental lines or forms of intelligence.

As both Coach and Client, development is one of the main subjects of all our discussions, because at any given point of a coaching program we are either engaged in it or against it (in the form of resistance). The purpose of this article is to explore how a more accurate and specific map of development in human beings could be used to benefit client growth in specific developmental areas, namely individual lines of intelligence. I also want to draw attention to how these individual lines of intelligence could support a more fully integrated approach to a client obtaining - and sustaining - their coaching goals and outcomes.

Many, if not all coaching approaches focus on some form of development (whether they know it or not). Very few however, really get specific and precise about exactly what they are developing, apart from the result or outcome desired by the client. This can mean it takes longer to achieve than it could in many instances.

The Coaching Room’s approach to Integral Coaching® , based on the pioneering work of Ken Wilber and his AQAL Integral model (Wilber, 2006), uses six fundamental lines of development to help obtain a more specific and sustainable approach to human development. Through the use of these six individual, and inter/independent lines (Somatic, Spiritual, Emotional, Cognitive, Moral and Interpersonal) a coach can more fully assess exactly what is both needed and lacking in the client in order to bring about their co-created and specific outcomes or coaching goals.(Divine, 2009)

Metaphorically, I like to think about using lines of development like trying to find a destination while driving. You can have the directions and the destination planned out, and even the map showing you how to get there; but without the capability to read that map and understand how to use the directions, both are almost useless. Using individual lines of intelligence provides us with a more accurate idea of what is specifically needed in order to support the client towards their outcome. What does this person need on the inside as a capacity to in order to help them read that map? Do they need to learn how to drive, or do they actually know right from left, in order to take the correct turn?

Very little of what coaching is today involves looking at what the client needs to achieve as an outcome from the inside. At this point it is appropriate to explore these individual lines (intelligences) in more detail in order to see how coaches and clients could more fully benefit from their use in both coaching sessions and program outcome and design. In the area below you will find a brief description of each of the six fundamental lines of development we use in Integral Coaching®.

COGNITIVE
Awareness of what is. The ability to see from different perspectives, the value synergies and implications of those perspectives.

EMOTIONAL
The spectrum of emotions. The capacity to access, communicate, discriminate, and skilfully present to the emotional field of self and others

SOMATIC
Body/mind awareness. The capacity to access, include, and skilfully draw upon the energies of gross, subtle, and causal realms of sensation

INTERPERSONAL
How do I socially relate to others. The ability to relate and communicate with others in a way that all perspectives ( I< We, It and Thou) are attended to at the appropriate level

SPIRITUAL
What is of ultimate concern/intention. The ability to explore issues of ultimate concern – “ who am I?” “ Where do I go from here?”

MORAL
Awareness of what to do. The ability to reach a moral decision involving both moral judgement and care
(Divine, 2009)

It is worth noting that ALL of the individual lines mentioned above go through individual stages of development or capability. Each Line shifts its focus through three main stages, from that of the self (egocentric- what I want or need), to that of the group (Socio/Ethnocentric- what we, or my group, need or want), to finally that of everyone (World-Centric- what the entire world needs or wants) (Cook-Greuter, 2005).

From the brief introduction above you can see how a human being could quite easily be developed in one line, for example the cognitive, yet be underdeveloped in the moral line. In this particular instance you come across the mad scientist, extremely smart, yet with little care or ethical concern for those people his experiments impact. This is of course an extreme example, and in general, most clients present with much more subtle differentials between their lines of development. But it is no less important to how it affects their developmental outcomes.

With an expanded appreciation for how complex the human being can be in regards to individual capacity . It is interesting to now take into account how we see and connect to a client as a coach, and how we see ourselves in reflection to these lines of development. In other words, what do both the client, and myself as a coach, need to develop or honour more to be more effective at what we do?

Reflections - Looking in the mirror:

Taking into consideration what you have now read, how would you assess yourself in each of these capacities?

What could you use more of from the list above to help you get what you want out of life?

Maybe, just maybe, it’s worth taking the time to ask both yourself and your coach these exact questions?

For more information about Line of Development in Coaching or to engage or talk with Peter Holliday and The Coaching Room, call us on 1300 858 089

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Bibliography
Cook-Greuter, S. (2005). Ego Development - The Nine Stages of Increasing Embrace .
Divine, L. (2009). A Unique View Into You - Working with a clients AQAL constellation. (K. Wilber, Ed.) Journal of Integral Theory and Practice , 45-46.
Wilber, K. (2006). Integral Sprituality. Boston : Shambhala.

Integral Coaching® is a registered trademark of Integral Coaching Canada.

It is worthy of mention that Wilber himself has indentified up to twenty-four individual lines of development. The six represented here are the six that I have found provide the most relevance and developmental traction for clients in coaching.

Emerging studies suggest that there is in fact a forth stage that is possible, and is referred to as Kosmo-centric. As the name implies this stage is still boarder yet, and transcends and includes the considerations of all sentient and non-sentient life in the Cosmos.

In integral coaching the use of the lines of development lens is just one of six that we use on EACH client before designing and co creating a developmental path to reach their outcomes? The full Integral Coaching® methodology includes all of Ken Wilber’s Integral model and all six lenses, those being : Quadrants, Levels, Lines, States, and two forms of typology or types lens – The Enneagram and Gender.

The Coaching Relationship

noreply@blogger.com (The Coaching Room) — Thu, 04 Nov 2010 23:08:00 +0000

The Executive Coaching Relationship

By Joseph Scott of The Coaching Room

Coaching is often misunderstood, most often! To this end, I am aiming to give a rambling, yet comprehensive, overview of the coaching relationship (between coach and coachee), its functionality and purpose.

The coaching relationship is designed to be an intimate one, based on trust, honesty, equality and love, though for some, you may prefer the label, unconditional positive regard.

The coaching relationship is about the coachee, it is also about the coach and it is also about the organisation that the coachee works for. All of this sounds fundamental as I write this - yet it is most often overlooked.

Coaching is a mutual commitment to the coaching process in service of the coachee. Coaching is a safe space where coach and coachee share together, individual and collective interiors. From here coach and coachee co-create, share and explore the coaching needs and objectives as they hold a rare and authentic ‘we’ space, in service of the coachee's desired outcomes and their New Way of Being (NWOB).

Next, we'll look at the functionality of the coaching relationship.

There are several functions for coaching; the primary one is having conversations that enables coach and coachee to meet each other at the very heart of the coachee's Current Way of Being (CWOB) and doing. We explore their thinking, feeling, understandings and perspectives; We call this your way of ‘seeing’. Of yourself, others and the world.

The functionality of coaching is also about looking at the coachee's current behaviours and communicating around specific or general experiences (out there); their way of ‘going’ through the world.

Thirdly, the functionality of coaching is about how the coachee shows up with ‘others’ and their ‘environments’ physically and emotionally. It is about their shared actual interactions and collective connections. We call this your way of ‘checking’ - how you check out yourself and your results.

This enables us to fully understand the coachee's integrated current way of dealing (or thinking/feeling, interacting and moving) with and through their personal and professional life. (yes, we get personal!)

Along with the functionality of coaching, are the types of conversations that are available to you to help you actualise the very best 'you' - in your chosen coaching topic.

There are numerous contexts or coaching conversations that you can have, we’d like to share just six of the most utilised conversations from our experience.

We can have a coaching conversation for the exploration of clarity. To explore, discover, causes, drivers, symptoms etc.(that arise internally) with regards to an external event. This allows you time to think out loud, to help you really see the reality of your situation.

We can have a coaching conversation for making decisions and or commitments. This conversation is about exploring the pros and cons with a focus on motivation and usually leads to some form of decision and commitment being realised.

We can have a coaching conversation about planning and implementation, to help you co-create and take effective action on a strategy or game plan, in line with your desired way of being and doing, seeing and checking.

We can have a conversation that helps you to embody, feel and incorporate into your neurology a new skill or role. We can have a conversation that helps you translate the knowing into your body - this is called a mind to muscle conversation for accelerated ‘doing’.

We can have a coaching conversation about transformation. This is an extremely powerful conversation, one that can alter, add or eliminate toxic and unhealthy thinking and doing, it can also change and empower your thinking, beliefs and even your sense of identity.

The last (sixth type of conversation) type of conversation we can have is the confrontation for accountability conversation, which offers a space to address an unpleasant or challenging issue. This tuype of conversation will enable you to be held accountable for doing what you say you are going to do, or to enable you to hold others in this space. It is about resolving conflict internally or out there, with others.

Finally, the purpose of coaching.

There is a widely held corporate theory (or unspoken assumption) that if you are in coaching, then you need fixing, you are falling behind or not good enough.

The actual truth of it is the exact opposite. Coaching is for health people that are not broken! Coaching is premium octane fuel for a high performance output.

Coaching is about unleashing and actualising your greatest and highest potentials, it is about supporting you as you reach further and father than you have ever reached before.

So, if coaching is for you, make sure you hold your coach accountable to being clear about the coaching relationship (between coach and coachee), its functionality and purpose.

Radiantly, Joseph

Do you need a Leadership or Executive Coach?

noreply@blogger.com (The Coaching Room) — Mon, 05 Apr 2010 09:01:00 +0000

Do you really need a coach?

By Joseph Scott of The Coaching Room

The 'why work with a coach?' question is most often (in my view) driven by the frame of reference of 'what can a coach do that I can’t do by myself?'.

Well, my view is this, if you can be and do the following 7 things with and by yourself, you don't need a coach.

However, if you cannot do all of the following, and you want to ‘be or do’ things differently, be better, move to a higher place or move faster etc. Then I suggest you get yourself a coach. Take a look!

The 7 things a coach can facilitate that you my not currently be able to do, be or see. Can you:

1. Hear and detect your own limiting beliefs? These are the beliefs that hold you back from achieving your potential. Can you hear and understand the distortions in your own self talk that leash you to your current reality?

2. See and understand your own (self-reflexive) consciousness as you create (positive and) toxic frames of mind from which you deal with reality? Can you master them so that you can self-author your own life story, over the one you’ve inherited from others?

3. Apply actual change to your life that is systemic and lasting?

4. Hold yourself fully accountable to empirical benchmarks of performance and development?

5. Engage yourself in actualising your own development, across recognised psychological aspects of self, to live and operate at better states and stages of being?

6. Perform your meanings and mean your performances, as you realise and release your innate propulsion (motivation) system toward achieving your fullest potentials?

7. Ask yourself a range of simple questions that allow you to live beyond scarcity & deficiency, into a place of giving and abundance?

If you can say yes to the above, YOU DON’T NEED A COACH.

If you cannot say yes to all the above, and self development, transformation and performance both personally and professionally are important to you and you intend this… Then my advice is to GET A COACH!.

If you already have a coach and with your coach, you are not experiencing the above, GET A DIFFERENT COACH.

For more information on how The Coaching Room can help you, your team or your organisation, call us on 1300 858 089 or use our handy contact form. We’ll call you back quickly, listen to your needs and together work through what we can do to help you get what you need or want.

Leadership, Corporate Culture and Paradox

noreply@blogger.com (The Coaching Room) — Fri, 19 Mar 2010 23:33:00 +0000

Leadership, Corporate Culture, and Paradox
by Dr. Mike Armour

One of the most unheralded roles of leadership is paradox management. Odds are, you've never heard this term before. Few texts on leadership even mention it.

Nevertheless, paradox is at the heart of every dynamic organization. Not just a single paradox. But a set of them. And each paradox creates tension (and frequently conflict) in corporate culture.

The tension arises from the very nature of paradox. Paradoxes center on a quandary that defies solution. The quandary presents itself as though we must choose between path A and path B (or between truth A and truth B). However, reality dictates that we must choose both A and B simultaneously.
The Structure of Paradoxes
Viewed another way, all paradoxes have three qualities:

1. A paradox pairs two elements, expressed in the form or statements, principles, or values.

2. The two elements seem to exclude one another. They appear contradictory.

3. Yet, in spite of the apparent contradiction, neither element may be excluded. We must embrace both of them.

Paradoxes are commonplace in business. Here are some familiar examples:

Our customers demand products of high quality and detailed craftsmanship.
To remain competitive, we must minimize production costs.
Under our labor contract, we assure workers of exceptional benefits and job security.
Payroll expenses are squeezing our margins and leaving us unprofitable.
Our culture is built around collaborative decision-making.
Fast-changing markets demand swift, almost instantaneous responses.
Non-profit organizations face paradoxes of their own.
To make the wisest use of our funds, we need a quality management team.
High management salaries threaten the loss of donor support.
Our founder's passion is what drives this organization's growth.
Our organization's growth is limited by the founder's management skills.
New realities are forcing us to change our mission.
Our donor support was built around excitement for our mission.

Balance Points

Each of these paradoxes presents two forces that contend with each other. And both elements of the paradox raise concerns about near-term or long-term survival. As a result, leadership cannot afford to ignore or dismiss either element. To do so is to court calamity. Instead, leadership must maintain a balancing act between the two.

Whatever the balance point, someone is likely to second-guess it. Since both elements of the paradox represent legitimate concerns, each element is likely to attract ardent advocates who view their concerns as paramount. To these partisans the chosen balance point may not adequately accommodate their concerns. If not, they will press and politick to relocate the balance point and give their concerns more leverage.

To illustrate, let's look at a widespread paradox at the moment. Due to the prolonged economic downturn, businesses need to preserve capital. On the other hand, they need to invest strategically to position themselves for an eventual turnaround.

Which is the proper thing to do? Conserve resources? Or invest strategically? The answer, of course, is that leadership must do both. But to the degree that we spend money we cannot conserve it. So what is the proper balance point between maximizing reserves and investing strategically?

Those with a more cautious nature will press hard for conserving cash. Those of a more entrepreneurial bent will argue for the opposite priority. And both sides will stake out their position with conviction. Hence the prospect for conflict.

Harnessing Tension

This is why paradox management is vital to successful leadership. Not only does paradox management address survival issues, it also forestalls unhealthy conflict. Proper paradox management maintains creative tension between contending concerns, rather than allowing the tension to degenerate into destructive conflict.

About 15 years ago I came across a thought-provoking book by Charles M. Hampden-Turner entitled Creating Corporate Culture: From Discord to Harmony. He argued that the role of leadership is to identify the most critical paradoxes at work within their organization, then manage these paradoxes adroitly and artfully.

I think his counsel is spot on. And his counsel is just as valid for non-profits, churches, government agencies, educational institutions, and military organizations as it is for companies in the for-profit sector.

Nor is paradox management a challenge merely for managers at the top of an organization. Sub-units of the organization contend with their own set of paradoxes.

Here are some examples:
IT departments struggle with the balance between maximizing network security and optimizing employee access to needed data.
Sales departments struggle between stroking current customers to keep them happy and expanding into new markets.
HR departments struggle between standardizing personnel practices and giving managers latitude over personnel matters.

Priorities for Leadership
So let me conclude with a suggested exercise. Take some time to identify the paradoxes that run through your organization. You might do this by yourself, or as a team exercise with your colleagues, peers, or direct reports.

If you discover more than five paradoxes, highlight the five that you consider most critical. (You don't want to ignore any paradox, of course. But in terms of focused management, it's difficult to concentrate on more than a handful of corporate paradoxes at the same time.)

As a leader, no priority is more important than attending to the critical paradoxes you've identified. What are you doing on a consistent basis to manage the natural tension within the paradox? Is the balance point slipping (through inattention) so that it is no longer where it needs to be? If so, what can you do to nudge things back toward a more appropriate balance point? How do you keep your team's priorities aligned properly to sustain this balance point? These are all essential questions for paradox management.

And just a couple of thoughts in closing. We have centered this discussion on paradoxes which pose threats to survival. There can also be paradoxes of opportunity, i.e., two wonderful prospects which, at first glance, look mutually exclusive. But with creativity, imagination, and innovation, perhaps both are possibilities. As you look for paradoxes in your organization, don't overlook paradoxes of opportunity that may be there.

Second, great spiritual teachers and philosophers often use paradoxical statements to convey key concepts. The very tension within the paradox forces the listener to reflect deeply on the teacher's words. In the same way, simply spending time to reflect unhurriedly on the paradoxes within your corporate culture can yield invigorating perspectives and insights.

Identify corporate paradoxes. Reflect on them. Tackle them. That's your task as a leader.

Used with permission of Dr. Mike Armour
Copyright 2010
MCA Professional Services Group, LLC

The Coaching Room
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3 minute Leadership Coaching Video

noreply@blogger.com (The Coaching Room) — Mon, 01 Mar 2010 23:07:00 +0000

It's not what you expect!

It's about Leadership and how you lead.

Cheers Jay

Wil Smith on Leadership, Talent and Success

noreply@blogger.com (The Coaching Room) — Fri, 19 Feb 2010 23:27:00 +0000

The video below is a powerful, yet simple expose on Leadership, Talent and Success by Wil Smith (actor).

For me this is Leadership.

Jay

How New Leaders Build Trust

noreply@blogger.com (The Coaching Room) — Mon, 15 Feb 2010 23:10:00 +0000

How New Leaders Build Trust - A Leadership Coaching article
by Dr. Mike Armour

In 2007 I was introduced to an informal initiative at Microsoft called 42Projects. Formed largely by word-of-mouth, 42Projects is a grassroots community with a singular purpose: to find practical ways to increase innovation by enhancing team trust.

The group is coordinated by Ross Smith, an imaginative leader and a master of collaboration. Since I first addressed the 42Projects team two years ago, they have launched Trust 2.0, an experiment in using wikis, blogs, and productivity games to expand trust within an organization.

Trust-Building Priorities
This month I was back in Redmond to speak to them again. We met at noon over pizza in a spacious multi-media center, with others around Microsoft joining through a video feed. The topic, as you might expect, was trust-building. In particular, we talked about building trust when you move into new management or leadership positions.

During the question-and-answer period, one person observed, "When you step into a new position like this, it's vital to become trusted by both your team and by those above you. Which of these should be your priority in the first months on a job?"

That's an intriguing question. No one had ever put it to me quite that way before. Yet the question is universally relevant to managers and leaders. How would you answer?

Some might argue that you should build trust first and foremost with those above you. After all, they control your funding. And need we mention their clout in making or breaking your career?

But I took the opposite stance. I argued that your first priority as a new manager or leader is to build your team's trust in you and to strengthen trust within the team itself.

Here's my rationale. Those above you already have a certain degree of trust in you. Otherwise they would have never placed you in this new role. The team you are leading, however, probably had little or no voice in your selection. They might not even know you, especially if you were hired from the outside.

Yet your success in the eyes of those above you will largely be measured by how well your team performs. And every study on the subject shows that teams perform at their best in settings of high, mutual trust. To the degree that you build productive, high-trust relationships with your team and within your team, you make their success all the more likely. And in the process, you gain greater trust from those to whom you report.

Engendering Trust
Someone then followed up with a second question: what should I do in the first months on a job to engender trust within the team? This was a more familiar question for me. It comes up frequently in Q&A sessions or radio interviews. And I've boiled my response down to a simple three-point approach.

First, you use your initial weeks in a new leadership or management role to establish your "likeability." I'm not talking about launching a charm offensive. Or setting out to win a popularity contest. But your new team is watching from day one to see if you are truly a likeable person.

Are you approachable?
Are you friendly?
Are you courteous and well-mannered?
Are you thoughtful and considerate of others?
If your team quickly decides that you are likeable, it becomes easier for them to trust you. Or to put it another way, we don't readily trust unlikeable people.

But it's vital to keep a key distinction in mind here. Being "likeable" and having people like all of your decisions are two entirely different matters. People want leaders whom they like. But they also want leaders who can make tough, timely decisions. If you become known for putting off critical decisions, hoping to find a solution to everyone's liking, you will soon lose your team's respect.

Which leads us to the second point. We tend to withhold trust from people whom we don't respect. Therefore, in the opening weeks of your new role, you must work daily to build respect for yourself. Here I'm not talking so much about respect for your authority. I'm talking about respect for you, personally.

This is not to downplay the importance of respect for authority. It's clearly important. And in military-type organizations it's paramount. For them success in the thick of battle depends on respect for authority, whether you happen to like the person in authority or not.

Outside of military-type organizations, however, effective leaders today rely far more on personal influence than on command and control. And personal influence depends directly on the level of respect that others have for you as a person.

How, then, do you gain people's respect? You begin by respecting them. When someone treats us with respect, we find it easy to reciprocate in kind.
Building Respect
In your opening weeks in a new leadership or management role, therefore, you must work daily to show your team – collectively and individually – that you respect them.

Do you seem genuinely interested in their ideas?
Are you responsive to their emails and inquiries?
Do you openly commend them for a job well done?
Do you share the credit for success with them?
Do you actively discourage jokes, sarcasm, or derisive statements that demean people or treat them dismissively?

Treating your team with respect, however, is merely the first step in gaining their respect. Equally important is acting in ways that merit respect.

Are you truthful?
Do you keep promises?
Do you meet deadlines?
Do you refrain from vulgarities and off-color jokes?
Do you avoid favoritism?
Do you hold yourself to the same standards that you expect of others?
If not, the team may appreciate you for respecting them, but they will not give you their full respect.

Consistency
The third key in transitioning to a new position of leadership or management is consistency. The team will be watching to see if you are consistently trustworthy. Absolute perfection is not necessary. Slip-ups now and then are to be expected. But overall the team is looking for consistent, trustworthy behavior over the long haul.

In the sequence of three priorities, I purposefully put respect ahead of consistency. Once the team genuinely respects you, they will be more willing to overlook an occasional lapse in consistency. Because of their respect for you, slip-ups now and then are not as likely to cost you their overall trust. But if they neither like you nor respect you, even the slightest inconsistency will serve to jeopardize trust.

Used with Permission of Dr. Mike Armour - Leader Perfect.

Women in Leadership Breakfasts - WIL You Lead

noreply@blogger.com (The Coaching Room) — Mon, 08 Feb 2010 04:00:00 +0000

Hey Jay here,

Recently I took on a new partner in The Coaching Room business. I did this because I realised some time ago that I couldn't build a world class business on my own. I would, will and do need help from others. I found a meeting of the minds when I met Joseph Scott years ago and after working together for the past 6 months, over the recent Xmas break, we decided to take The Coaching Room to next Level.

In our conversations (during that time) we discussed who we would 'love' to work with going forward as we built the business. What came out of our conversation was the birth of an idea, of a passion, that resides deep within both of us. We love working with Women Leaders!

70% of our preferred clients are women. Women make more personable, powerful, insightful and elegant leaders.

There is an imbalance of women to men in the role of Leader in the business world.

So from those thoughts and buoyed on by our existing clients, we developed the WIL breakfasts - in Sydney, Melbourne and Hobart (and soon to be Brisbane).

If this excites you too - read on!

WIL YOU LEAD

Women in Leadership Breakfasts (Sydney, Melbourne and Hobart)

Women in Leadership (WIL) is a monthly breakfast meeting in Sydney, Melbourne and Hobart created and sponsored by The Coaching Room.

Having coached Leaders in organisations for almost a decade, our experience of the opportunities (including support and networking opportunities) available to male and female Leaders has often seemed unfairly balanced toward the male Leaders.

It has been a concern at the forefront of The Coaching Room’s mind for quite sometime now, and so this year rather than just thinking about it, we have decided to do something about it.

We have created something that will provide Women in Leadership with a real and genuine space to develop deep and accelerated relationships with other like-minded women (also in Leadership positions), as well as the opportunity to grow, feel supported, learn, make friends and have fun, whilst making a difference for other Women in Leadership.

Add to this the support of our world-class Leadership coaches, and you have a very powerful opportunity for sustained Leadership growth.

Some of the intentions of the breakfast are:

· To provide a confidential and safe environment to be ourselves

· To recognise and have a voice for our Leadership opinion

· To gain vitality in our way of being as Leaders

· For everyone invited to connect, develop their Leadership capabilities, authenticity and friendship with other female CEOs and senior leaders in Hobart, Melbourne and Sydney (We will also be expanding to Brisbane over the coming months)

· For each of us to give of ourselves to those at the breakfast, in support of our Leadership growth, understanding and challenges

· For each of us to bring our challenges and successes - to share, so that others in the breakfast may celebrate with us and support us

· To have some timeout with like minded people in similar professional situations

· To make a stand for women in Leadership in what is a top heavy male dominated Leadership environment

· To connect us all in pursuit of Leadership excellence

This means:

· An opportunity to grow, to learn, share, smile and have fun in knowing and growing each other

· A sense of shared order and structure in our Leading

· That you will have the opportunity to actualize your leadership value as a human being

· That you get time in an informal setting with world-class leadership coaches aiming to give and add value to you

· You will learn from each other and we from you

· It will ultimately mean you will have a space in which to give and receive honour and dignity with leading colleagues

Timing and place:

· The breakfast will run once per month (on or close to) the same day each month

· Our first breakfast meeting in Sydney will be at 9:30 - 11am on Friday the 5th of March, 2010 at our offices at MLC - Level 57, MLC Centre, 19-29 Martin Place, Sydney.

· Our first breakfast meeting in Melbourne will be at 9:30 - 11am on Friday the 19th of February, 2010 at our offices in Collins St – Level 27, 101 Collins St Melbourne.

· Our second breakfast meeting in Hobart will be at 9:30 - 11am on the 17th February, at T42, Elizabeth Street Pier, Hobart Tasmania.

· This is a breakfast exclusively for Women in Leadership positions, those invited or that join us in the future will be mainly in the role of CEO of their company, in the process of becoming a CEO, or are in an explicit Leadership role within their organisation.

Energy:

Does the opportunity to be apart of this growing and exclusive group generate energy, motivation and intention within you?

If it does, and you are prepared to commit to being apart of this monthly breakfast meeting, we would love to have you join us. Our vision is to have 24 of us in the breakfast by mid 2010 (or sooner) and for those in the 'Women in Leadership' breakfast to significantly grow and show, develop and demonstrate what world-class Leading can achieve!

The Cost:

Your time and your commitment to 'give and to take' from this group.

The Coaching Room will be picking up the bill for your breakfast!

Next Steps:

The first WIL session will be intentionally small. We are doing this so that we can successfully set a positive framework to help us move forward more effectively.

To be part of this exclusive group, please reply by email to Jay Hedley (jay@thecoachingroom.com.au) or Joseph Scott (joseph.scott@thecoachingroom.com.au

Thanks, Jay

Leadership Development Book List - The 10 Leadership Books you must read ASAP

noreply@blogger.com (The Coaching Room) — Sat, 07 Nov 2009 02:52:00 +0000

As part of our coaching engagement, we will require that you grow through education and reading. Below is an ordered list of must read books for Leadership growth and development:

1. Leadership and Self Deception - Arbinger Institute

This is a journey every leader must wrestle with - that of understanding the failings of self deception. As Leadership is about Leading through others, we must first learn to understand and change ourselves, our strengths, issues and challenges. Only then can we hope to become more authentic and congruent and ultimately more influencial with her people.

2. The Anatomy of Peace - Arbinger Institute

Continuing the journey from Leadership and Self Deception, every Leader must learn to understand and deal with conflict - therefore facilitating better communication.

3. The E-Myth Revisited - Michael Gerber

Understanding the role of a Leader and Entrepreneur in an organisation. Michael Gerber is at the forefront of thinking about the impact of Leadership on business.

4. The Leadership Challenge - Kouzes and Posner

A broad and deep text on what Leadership really is. An outstanding reference guide with wonderful metaphors and stories. Heavily research based.

5. Mastering the Rockerfeller Habits - Verne Harnish

Masterful simplification of the keys to Leadership and Business success. Harnish is very talented at simplifying the complexity of business success.

6. Selling With Integrity - Sharon Drew Morgan

The new paradigm of sales and change - Morgan is a genius.

7. Dirty Little Secrets - Why Buyers Can't Buy and Sellers Can't Sell - Sharon Drew Morgan

Morgan has gone further in this book to look at how change occurs through the buying process. An extraordinary piece and literature that every Leader must read.

8. Bonds That Make us Free - Terry Warner

Warner is one of the Co-Founders of the Arbinger Institute. This book is an essential for the Leader in helping create meaningful relationships with their people (followers).

9. The Art of Possibility - Rosamund Zander

The new paradigm of Leadership - Leading through inspiring, enabling, awakening and empowering others - YOU MUST READ this book if you are in any type of Leadership position.

10. Generation Y - Peter Sheahan

An Australian author writing on thriving and surviving with Generation Y. A must read for any Leader dealing with 18 - 35 year old staff. This book will help you understand and awaken this generation from a Meta-perspective (Values/Thinking Patterns/Beliefs etc.

Leadership and Executive Coaching; The New Leadership Paradigm

noreply@blogger.com (The Coaching Room) — Sun, 19 Jul 2009 09:22:00 +0000

The second of 2 videos on Leadership by Ben Zander, author of The Art of Possibility; an exceptional book on the new paradigm of Leadership. This video looks at Leadership from a completely new perspective. This is an example of the new Leadership paradigm in action.

Leadership and Executive Coaching in action