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	<title>KateNasser.com</title>
	
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	<description>The People-Skills Coach</description>
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		<title>Transitions the Easier Way</title>
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		<comments>http://katenasser.com/transitions-the-easier-way/#comments</comments>
		<pubDate>Mon, 09 Nov 2009 15:32:47 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=1385</guid>
		<description><![CDATA[If you are facing a change in career or life, watch this free 2 minute inspirational DVD from Kate Nasser, The People-Skills Coach. It will re-energize &#038; guide you.]]></description>
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		<title>Customer Service Loyalty – The Connection!</title>
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		<comments>http://katenasser.com/customer-service-loyalty-the-connection/#comments</comments>
		<pubDate>Mon, 26 Oct 2009 01:28:01 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[connection]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[smile]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1365</guid>
		<description><![CDATA[Customers are loyal to great connections; cool and distant doesn't connect. More advice to increase loyalty from Kate Nasser, The People-Skills Coach.]]></description>
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		<slash:comments>4</slash:comments>
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		<item>
		<title>Customer Value Creed</title>
		<link>http://katenasser.com/customer-value-creed/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-value-creed/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 18:06:10 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Tweets]]></category>
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		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1304</guid>
		<description><![CDATA[Employees don't inherently know the value of a customer. Share this Customer Value Creed w/your teams to inspire greater commitment during National Customer Service Week.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Teamwork Gems Create Startling Results</title>
		<link>http://katenasser.com/teamwork-gems-create-startling-results/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/teamwork-gems-create-startling-results/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 14:08:57 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[bond]]></category>
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		<guid isPermaLink="false">http://katenasser.com/?p=1081</guid>
		<description><![CDATA[Create startling results for your company w/these 4 gems of teamwork and a 21st century definition.]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Customer Service Nightmares &amp; the Burger King Blunder</title>
		<link>http://katenasser.com/customer-service-nightmares-burger-king-blunder/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-nightmares-burger-king-blunder/#comments</comments>
		<pubDate>Tue, 11 Aug 2009 01:46:20 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[ace]]></category>
		<category><![CDATA[Burger]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[King]]></category>
		<category><![CDATA[nightmare]]></category>
		<category><![CDATA[scripts]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1056</guid>
		<description><![CDATA[A Burger King customer service blunder shows the ridiculousness of scripts in customer service and sales. Leaders now rethink the value of customer service scripts.]]></description>
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		<slash:comments>14</slash:comments>
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		<item>
		<title>Leadership Lessons from the Beat to the Melody</title>
		<link>http://katenasser.com/leadership-lessons-from-the-beat-to-melody/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/leadership-lessons-from-the-beat-to-melody/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 18:38:35 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[leadership]]></category>
		<category><![CDATA[dance]]></category>
		<category><![CDATA[follow]]></category>
		<category><![CDATA[lead]]></category>
		<category><![CDATA[lesson]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=1030</guid>
		<description><![CDATA[Guest Blogger, Pattie Roberts, shares this powerful leadership lesson: What are you dancing to? What are your followers dancing to?]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Ignite Customer Passion – The 12 Steps</title>
		<link>http://katenasser.com/ignite-customer-passion-12steps/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/ignite-customer-passion-12steps/#comments</comments>
		<pubDate>Sun, 26 Jul 2009 14:33:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[12 steps]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[ignite]]></category>
		<category><![CDATA[passion]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=910</guid>
		<description><![CDATA[Businesses always seek ways to ignite customer passion in their products and services. Here are 12 ways to light the fire in today's market.]]></description>
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		<slash:comments>1</slash:comments>
		</item>
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		<title>Customers Value – Contest.</title>
		<link>http://katenasser.com/customers-value-contest/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customers-value-contest/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 18:53:44 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Contest]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[National Customer Service Week]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Tweet]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=859</guid>
		<description><![CDATA[Customers Value Contest - sponsored by Kate Nasser, The People-Skills Coach.  Each of two winners will receive a $30 Amazon gift card. Submission Deadline: Aug. 31, 2009. Winners announced on Twitter during National Customer Service Week which starts Oct. 5, 2009. Submit via this blog.]]></description>
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		<slash:comments>11</slash:comments>
		</item>
		<item>
		<title>Collaborator vs. Competitor – Can you bridge the gap?</title>
		<link>http://katenasser.com/collaborator-vs-competitor-can-you-bridge/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/collaborator-vs-competitor-can-you-bridge/#comments</comments>
		<pubDate>Sun, 12 Jul 2009 22:13:53 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[Teamwork]]></category>
		<category><![CDATA[bridging]]></category>
		<category><![CDATA[challenge]]></category>
		<category><![CDATA[collaborator]]></category>
		<category><![CDATA[competitor]]></category>
		<category><![CDATA[diversity]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=844</guid>
		<description><![CDATA[Are you a natural collaborator or a natural competitor? If you know yourself, you can bridge the gap when interacting with the other type with this simple step.]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Negative Side to Being Positive.</title>
		<link>http://katenasser.com/the-negative-side-to-being-positive/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/the-negative-side-to-being-positive/#comments</comments>
		<pubDate>Sun, 05 Jul 2009 22:57:56 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Coaching Professional]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[attitude]]></category>
		<category><![CDATA[coach]]></category>
		<category><![CDATA[disagree]]></category>
		<category><![CDATA[extremely]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[negative]]></category>
		<category><![CDATA[people]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[respect]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=802</guid>
		<description><![CDATA[Is your positive outlook helping others? Or are you so extremely positive that you drive others crazy? 3 steps to make sure it's helpful not hurtful.]]></description>
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		<slash:comments>13</slash:comments>
		</item>
		<item>
		<title>Customer Service Defined Then Make It Unforgettable.</title>
		<link>http://katenasser.com/customer-service-defined-unforgettable/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/customer-service-defined-unforgettable/#comments</comments>
		<pubDate>Tue, 30 Jun 2009 22:49:48 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hot Topics and New Bits]]></category>
		<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[definition]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[unforgettable]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=723</guid>
		<description><![CDATA[To deliver unforgettable customer service inside or outside of your organization, first start with this simple, effective, and far-reaching definition of customer service then make it unforgettable.]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>For Effective Hiring in 21st Century, Engage Candidates in Action Interviews</title>
		<link>http://katenasser.com/effective-hiring-in-21st-century/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/effective-hiring-in-21st-century/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 01:49:43 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Careers & Jobs]]></category>
		<category><![CDATA[Hiring Talent]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[21st century]]></category>
		<category><![CDATA[action]]></category>
		<category><![CDATA[candidates]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[interviews]]></category>
		<category><![CDATA[job]]></category>
		<category><![CDATA[re-invention]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[synthesis]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=674</guid>
		<description><![CDATA[To hire the best talent in the 21st century, engage job candidates in action interviews. Posing questions to job candidates in interviews, no matter how behaviorally based, won't show what they will actually contribute.  ]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Leaders, I Hope You Are Wearing Corrective Lenses</title>
		<link>http://katenasser.com/leaders-i-hope-you-are-wearing-corrective-lenses/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/leaders-i-hope-you-are-wearing-corrective-lenses/#comments</comments>
		<pubDate>Thu, 04 Jun 2009 13:06:07 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[amiable]]></category>
		<category><![CDATA[analytic]]></category>
		<category><![CDATA[corrective]]></category>
		<category><![CDATA[driver]]></category>
		<category><![CDATA[expressive]]></category>
		<category><![CDATA[leaders]]></category>
		<category><![CDATA[lenses]]></category>
		<category><![CDATA[Personality]]></category>
		<category><![CDATA[progressive]]></category>
		<category><![CDATA[vision]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=657</guid>
		<description><![CDATA[Leaders, I hope you are wearing multi-focal corrective lenses to sharpen your daily vision through the clouds.  Here are common clouds and the corrective lenses to wear.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Twitter &amp; Texting – The Next Best Thing to ESP</title>
		<link>http://katenasser.com/twitter-texting-the-next-best-thing-to-esp/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/twitter-texting-the-next-best-thing-to-esp/#comments</comments>
		<pubDate>Tue, 12 May 2009 20:29:40 +0000</pubDate>
		<dc:creator>Pattie Roberts</dc:creator>
				<category><![CDATA[People-Skills]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[ESP]]></category>
		<category><![CDATA[grief]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Love Diversity]]></category>
		<category><![CDATA[sorrow]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[Texting]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=642</guid>
		<description><![CDATA[Twitter &#038; texting is incredibly valuable in expressing grief. Which is why, amid all the lamentation about technology killing personal interaction, I say bring it on. Here is guest blogger Pattie Roberts' story.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Bad Advice for Graduating Seniors – or So I Thought!</title>
		<link>http://katenasser.com/bad-advice-for-graduating-seniors-or-so-i-thought/#utm_source=feed&amp;utm_medium=feed&amp;utm_campaign=feed</link>
		<comments>http://katenasser.com/bad-advice-for-graduating-seniors-or-so-i-thought/#comments</comments>
		<pubDate>Tue, 05 May 2009 22:47:40 +0000</pubDate>
		<dc:creator>Kate Nasser</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Listening Power]]></category>
		<category><![CDATA[Thriving in Change]]></category>
		<category><![CDATA[inspiration]]></category>
		<category><![CDATA[advice]]></category>
		<category><![CDATA[Gen Y]]></category>
		<category><![CDATA[graduating]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Mother's Day]]></category>
		<category><![CDATA[pearl of wisdom]]></category>
		<category><![CDATA[seniors]]></category>
		<category><![CDATA[thrive in change]]></category>
		<category><![CDATA[what if]]></category>

		<guid isPermaLink="false">http://katenasser.com/?p=615</guid>
		<description><![CDATA[My father's advice about what to do as a graduating senior annoyed me.  When my mother showed me the pearl (buried for sure) in his wisdom, I chose to follow it despite my annoyance.  From the experience I learned something far more important. I share it here with graduating seniors.   ]]></description>
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		<slash:comments>7</slash:comments>
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